Not really a question, more of a statement....
So, my Pixel arrived today from Verizon.... Cool, lots to play with before I am basically locked up away from home the next two days.
Open the box, nice phone, start it up, did a factory refresh (do this every time now for all new phones), and then inserted the SIM and started it up again...
The Phone Activation for the phone doesn't work. Thought at first, it was due to low signal, it not very strong where I live but never been a problem before... still nothing.
Call the 800 number it shows... talk to the rep and there is something weird, the IMEI and ICCID numbers are not in their database... how that happen?
Rep finally says I can take the phone in to a store and they will fix it (Can't do that today) or they can fill out paperwork to get it corrected. 12-24 hours.
Hmmm.... really no choice as I will have no access at all tomorrow and friday so I have to wait.
Hard to fathom that a phone from Verizon shipped to me from them is not properly setup in their database. Still using my Nexus 5X for phone but have the Pixel all setup ready to go when it activates. Just can't use it as a phone yet.
Finally, it activated. BTW, really like the phone a lot.
Well this turned out to be just a waste of time.
A day or two later the phone would only get 1xRTT and no celluar data. No calls in, no calls out... This was the day before Xmas. So the day after they had one on hold for me since stores were running out of stock. I went into the store they insisted I change the SIM card first and it seemed to work,
But when I got home it started to do the same thing. Other phones didn't have any issues there.
Naturally, the phone on hold was now gone. Told they would ship out a replacement... Nothing... checked almost daily and they said they were waiting for phones.
This morning, I was told it would not ship until the 20th of this month which would be almost a full month since I got the phone.
I canceled the order.
Related
I got a used G1 almost a year ago, unlocked it so I could use it with AT&T and it had been working without any trouble until this past Sunday. I was running 1.6 for the longest time and never got around rooting it or installing mods. Suddenly, after I was on the phone for 2 hours, the G1 stopped receiving service. It was normal for the phone to drop service for a moment because of where I live, but after a couple seconds I usually get service again. I didn't.
I swapped out my SIM to an older phone and I was able to get service. So I figure it probably isn't a SIM card problem.
So I put the SIM back into the G1, browsed through the phone to see what was wrong and suddenly found that I had an "update all" button for the market. That's a feature only in 2.2, not in 1.6. I checked online to see if there were any updates to 1.6, but didn't find anything. I had no service, but a feature not in 1.6 on my phone.
After several hours of having no service, I decided to root my phone and install Cyanogen Mod 6. I thought maybe updating the phone might fix the problem. Hours later, I got CM6 up and running and used my brother's SIM to activate my Google account. It just so happened that when I was activating the phone, I had a small window of reception. After that, no service.
Monday I went to the AT&T store to see if they could help and my phone suddenly worked inside the store. I left it there for 15-30 minutes and service didn't drop, so I thought it was fixed. I left and just as I got home, my phone stopped working. So I drove back to the AT&T store to get a new SIM. Sad part is, my phone has service in the store. Again. I just don't get service anywhere else.
I got the new SIM, but I still didn't get service. My brother suggested that the antenna cable might be loose. So yesterday I went to pick up a screwdriver set that had the right size torx bits so I could open up the phone. The cables looked fine, but I pulled them out and plugged them back in. That didn't fix the problem. I still didn't have service.
Late last night, at the CS club at school, a guy with a G1 on T-Mobile put his SIM into my phone to see if it would work. After 5 minutes, my phone was able to connect. So I swapped my SIM back in, but no service. My G1 can see the networks. Right now, I can see AT&T under "Available Networks", but every time I try to connect, it says, "Unable to connect to this network at this time. Please try again later."
I'm using a spare phone right now, but I'd really love to have my G1 working again. Any help or suggestions would be greatly appreciated.
Same Problem
If it makes you feel any better.. 7 months later and I have the same issue. Been scouring the internet and XDA for hours without any resolution. Maybe AT&T is dumping IMEI #'s for devices not in their lineup? Older AT&T Sims seem to work though which is strange. Maybe this bump will get us some kind of response.
I have been trying for 3 weeks to get a replacement for my phone since the GPS doesn't lock or loses signal every 2 minutes while driving (I need gps for my job). And now data has been cutting out every so often even in great service areas.
So 3 weeks ago I went to a local store to get the phone replaced thinking I had 14 days from when I received the phone. Nope they tell me its when they shipped it, never mind that it took 6 days for the phone to arrive. The store tried to replace the phone with a new one anyway after I told them how long it took to ship but said they would have to knock me off unlimited to do so and there is no stock refurbs available so come back in a week.
Later I call customer service and get the same answer and they tell they will call me back. After calling in 3 times with no returned calls, the 4th guy finally called me back today, but said there is no white ones in stock do I want a blue. I tell him no and he says wait until next week for him to call me back.
something seems wrong with this.... is there any recourse? Can I escalate the case somewhere?! Doesn't seem like most people have an issue getting a replacement. what's going on
rmtobler said:
I have been trying for 3 weeks to get a replacement for my phone since the GPS doesn't lock or loses signal every 2 minutes while driving (I need gps for my job). And now data has been cutting out every so often even in great service areas.
So 3 weeks ago I went to get a local store to get a phone replaced thinking I had 14 days from when I received the phone. Nope they tell me its when they shipped it, never mind that it took 6 days for the phone to arrive. The store tried to replace the phone with a new one anyway after I told them how long it took to ship but said they would have to knock me off unlimited to do so and there is no stock refurbs available so come back in a week.
Later I call customer service and get the same answer and they tell they will call me back. After calling in 3 times with no returned calls, the 4th guy finally called me back today, but said there is no white ones in stock do I want a blue. I tell him no and he says wait until next week for him to call me back.
something seems wrong with this.... is there any recourse? Can I escalate the case somewhere?! Doesn't seem like most people have an issue getting a replacement. what's going on
Click to expand...
Click to collapse
They're just being assholes to you.
Have you contacted Samsung to see what they can offer you?
I got the same story regarding the 14 days from "date of shipment" when I asked for a replacement. When I pressed further (I was seriously considering ATT at this point) he came back and said the "system" allowed me to get a new one - whatever that means.
At least you found a rep that agreed to get you a new one. Hopefully it only takes a week - make sure they note their agreement to get you a replacement in the notes. They will honor promises made in the notes by a previous rep.
It kinda sounds like you gave them the impression that you did something wrong to it and that you need to buy another replacement. If it doesn't work correctly, they just mail you a replacement as long as you're in the warranty period which is a year I think. I was six months into a phone, had similar issues as you, went to vzw store, they confirmed and shipped me a replacement the next day. Why the heck are they even bringing up your data plan/contract? That has nothing to do with a replacement phone at all. Almost sounds like they're trying to 14 day "swap" rather than warranty "replace".
Sent from my Galaxy S3 using Tapatalk 2
So i traded to a nexus 5 from my gs4. everything was good yesterday buuuuuut.
today, and i dont know what time, i havent been able to make calls or texts. everything else works.
called customer service, walked me thru some troubleshooting... no luck
went to the store, they tried doing some stuff, took out the sim and put it back in. worked for a sec. then no workie.
did a factory data reset, same deal. cant call, get calls or text.
i get this message when i call my phone or try calling from my phone "we could not complete your call, please try again"
its weird it will off and on let me call out from my phone. but cant get calls or texts
going to the store where i got it tomorrow.
anything have something similar happen?
Sounds like a hardware problem. DEMAND FOR A REPLACEMENT!
When I bought my second N4, I had a similar problem. It would connect to 2G but never 3G. LG replaced the whole unit for me
no wonder why he traded his n5..
Maybe issue is with the sim card. Tried another one?
I had a similar issue with a phone last year - turned out it was my Sim Card as mentioned above. To be on the safe side I would contact your carrier, request a new sim card but also request a new handset. A new sim card should only take two days to come maximum and you should not be charged for this, providing you are on contract and paying monthly.
+2 on the sim idea
Sent from my Nexus 5 using Tapatalk
Wake up this morning phone is cool, all apps I need setup and working. Really liking the phone.
Wife goes to store, comes back and said she tried to call me and it went to my Google voice account. Phone never rang. Try to call her, nada.. says I have a 1xRTT connection which is weird.
Phone is dead for cellular network access.
Contact support, nothing works, reactivate my Nexus 5x and everything works, so it is the Pixel. Have to go in Monday to get it replaced. Will use the Nexus 5x in the meantime.
Pixel was on 7.1.1 completely stock bought from Verizon online.
Today went to a store to exchange the phone. I had factory reset the phone first.
When I got there they only had 1 left. The sales person said let's change the SIM first to see if that fixes the problem, new SIM and seeing a good LTE signal, it works great.
Get home and reload my apps etc, go to make a call, back to square one. 1xRTT, no cellular network, no calls in, no calls out just like on Sat.
Now no stores have pixels in stock, cute.
Jan 5th is the earliest I can get a replacement.
Might just cancel the entire order as I have now had a Pixel since Wed that I can't use and it will be 2 weeks after I got the original before I get a replacement.
Either
1. The phone is bad
2. The tower by the house has issues though my Nexus 5x works ok
3. The Pixel doesn't do well with LTE?
I've heard that there are users in other countries with LTE issues, but not around here.
krelvinaz said:
Today went to a store to exchange the phone. I had factory reset the phone first.
When I got there they only had 1 left. The sales person said let's change the SIM first to see if that fixes the problem, new SIM and seeing a good LTE signal, it works great.
Get home and reload my apps etc, go to make a call, back to square one. 1xRTT, no cellular network, no calls in, no calls out just like on Sat.
Now no stores have pixels in stock, cute.
Jan 5th is the earliest I can get a replacement.
Might just cancel the entire order as I have now had a Pixel since Wed that I can't use and it will be 2 weeks after I got the original before I get a replacement.
Either
1. The phone is bad
2. The tower by the house has issues though my Nexus 5x works ok
3. The Pixel doesn't do well with LTE?
I've heard that there are users in other countries with LTE issues, but not around here.
Click to expand...
Click to collapse
Can try turning Enhanced 4G LTE off (or VOLTE) and see if that works. Or, maybe turn it on if it's off.
Tried that both on Saturday and again today after the new SIM was pot in.
Within the past 2 weeks my phone had been dropping calls or not being able to receive calls at all sometimes. Let me try to explain. Sometimes when I try to make a call my service will cut out and say "out of service area" and not but 5 seconds later it will show I have service again. I can send text messages surf the web anything but make phone calls. At&t doesn't believe that it's on their end. Whats going on??
You are not alone, I have similar problem. I went to Sumsang center in Bestbuy last weekend, the Sumsang guy there told me he loses DATA randomly too, he knew at least 3 people having the same issue since last OTA. And they are all AT&T users, all S8+ phone, the Samsung guy told me they already know this situation and investigating it, hopefully they will push another update soon.
For now, I reboot my phone every morning before I leave my house.
ericzhf said:
You are not alone, I have similar problem. I went to Sumsang center in Bestbuy last weekend, the Sumsang guy there told me he loses DATA randomly too, he knew at least 3 people having the same issue since last OTA. And they are all AT&T users, all S8+ phone, the Samsung guy told me they already know this situation and investigating it, hopefully they will push another update soon.
For now, I reboot my phone every morning before I leave my house.
Click to expand...
Click to collapse
It's very frustrating. I've talked to samsung on the phone and they told me I could send my phone in and have it tested but I feel like it won't do anything. And they would send me a refurbished phone back not a brand new one like the one I purchased. I drop connection all the time during calls, when I try to make calls it doesn't matter. The people at at&t are no help.
Add me to it. And to me it is an intermittent problem. It does not happen all the time. I am on Sprint, and I have the phone unlocked through Sprint since I paid it off. Not sure if unlock changed anything.
Anyone got the problem sorted out?
S8 plus out of service area
Hi.
I also have the same problem and this is not a software problem this is hardware problem you need to change the boot.
Theirs no other way
I had a similar issue. My phone showed I had network coverage but I kept missing calls. My provider sends a text message on missed call. I would call my number, phone would not show anything and i'd get a missed call sms.
I took it to the local samsung authorized service, they replaced the motherboard, the display and battery on warranty. Basically I have a new phone now and it works.