I have been trying for 3 weeks to get a replacement for my phone since the GPS doesn't lock or loses signal every 2 minutes while driving (I need gps for my job). And now data has been cutting out every so often even in great service areas.
So 3 weeks ago I went to a local store to get the phone replaced thinking I had 14 days from when I received the phone. Nope they tell me its when they shipped it, never mind that it took 6 days for the phone to arrive. The store tried to replace the phone with a new one anyway after I told them how long it took to ship but said they would have to knock me off unlimited to do so and there is no stock refurbs available so come back in a week.
Later I call customer service and get the same answer and they tell they will call me back. After calling in 3 times with no returned calls, the 4th guy finally called me back today, but said there is no white ones in stock do I want a blue. I tell him no and he says wait until next week for him to call me back.
something seems wrong with this.... is there any recourse? Can I escalate the case somewhere?! Doesn't seem like most people have an issue getting a replacement. what's going on
rmtobler said:
I have been trying for 3 weeks to get a replacement for my phone since the GPS doesn't lock or loses signal every 2 minutes while driving (I need gps for my job). And now data has been cutting out every so often even in great service areas.
So 3 weeks ago I went to get a local store to get a phone replaced thinking I had 14 days from when I received the phone. Nope they tell me its when they shipped it, never mind that it took 6 days for the phone to arrive. The store tried to replace the phone with a new one anyway after I told them how long it took to ship but said they would have to knock me off unlimited to do so and there is no stock refurbs available so come back in a week.
Later I call customer service and get the same answer and they tell they will call me back. After calling in 3 times with no returned calls, the 4th guy finally called me back today, but said there is no white ones in stock do I want a blue. I tell him no and he says wait until next week for him to call me back.
something seems wrong with this.... is there any recourse? Can I escalate the case somewhere?! Doesn't seem like most people have an issue getting a replacement. what's going on
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They're just being assholes to you.
Have you contacted Samsung to see what they can offer you?
I got the same story regarding the 14 days from "date of shipment" when I asked for a replacement. When I pressed further (I was seriously considering ATT at this point) he came back and said the "system" allowed me to get a new one - whatever that means.
At least you found a rep that agreed to get you a new one. Hopefully it only takes a week - make sure they note their agreement to get you a replacement in the notes. They will honor promises made in the notes by a previous rep.
It kinda sounds like you gave them the impression that you did something wrong to it and that you need to buy another replacement. If it doesn't work correctly, they just mail you a replacement as long as you're in the warranty period which is a year I think. I was six months into a phone, had similar issues as you, went to vzw store, they confirmed and shipped me a replacement the next day. Why the heck are they even bringing up your data plan/contract? That has nothing to do with a replacement phone at all. Almost sounds like they're trying to 14 day "swap" rather than warranty "replace".
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Whenever phone is laydown i get 0 - 1 bar wifi signal.
If I put one finger between speaker and camera, I get 0-1 wifi signal.
Im getting no wifi signal 30m away.
My laptop and sgs2 gets 2-3 bars.
I got this phone yesterday....
Do I take it to tmobile where I got it from or HTC?
Is this death grip? Dont u have to hold phone landscape to get death grip?
I'm afraid that I'll get no wifi signal if I put case over it.
I'm not even holding the phone. Why they call this death grip?
http://www.youtube.com/watch?v=jp9D_vb_PU4
Took me hours to set this phone and now I need replacement.
Recorded using SGS2
Wtf need ur help here.
Took it to tmobile trying to get replacement and they told me there is nothing wrong with the phone and told me to pay 50 dollar restocking fee. Even tmobile customer service is not helping.
Also one on display had death grip too.
Mine is having really bad issue.
I can't even use wifi.
I've seen people losing 1-2 bars but mine loses all wifi signal.
What can I do.
I'm not paying 50 for replacement. I showed video and they siad nothing is wrong...tmobile hire highschool dropouts? They don't understand full bar to no bar.
One of the customer service told me there is update coming out next Friday.is it true or just another bs
So, you bought the phone from T-Mobile, you call them up saying the wifi doesn't work, and you want a replacement phone, and they say ok but there's a $50 restocking fee? That doesn't make sense.
If they insist on that charge, and you've tried calling several times to different service reps, then I would call HTC. The phone is also covered under the HTC warranty. They should fix or replace it.
The cause of this problem is still up in the air. It could be HW or SW, no one really knows for sure. So, HTC might get it and determine there's no HW fault. If so, then hopefully a SW fix will be out soon.
(I'm assuming you've searched these forums and have tried the enhanced wifi performance setting.)
Tried foil and wifi enhance option.
I'm driving 800 miles to my next duty station and dont have time to deal with this bs. I even told them I'm not happy with tmobile so I want out.
They again asked for 50 restocking fee.
If I cant get replacement, I'm moving to att with my sgs2.
My router is 10m aways and my phone is on 4g network......
Here's a copy of the T-Mobile return/replacement policy:
http://support.t-mobile.com/doc/tm21963.xml?related=y&Referring%20Related%20DocID%20List%20Index#3
This will give you some information to use when talking to them.
The only mention of a restocking fee is if you are returning the phone for a refund, and even then it says "We may charge a restocking fee." If you purchased the phone with a new plan, or as an upgrade then getting a replacement for a defective phone within the 20 day grace period should not incur a restocking fee.
I've had my own issues with them giving me bad information, and can only suggest you call until you reach someone who will do the right thing. I agree it's frustrating, and a seemingly unnecessary hassle, but that's the reality of dealing with them.
Are there phones with no death grip?
Went to 2 tmobile stores and both displayed phone was doing samething.
joon82 said:
Are there phones with no death grip?
Went to 2 tmobile stores and both displayed phone was doing samething.
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Click to collapse
Yes. I had one with no wifi problem. That was before it died completely, but the wifi worked fine. You can also see videos posted on YouTube of the wifi connection not dropping when held in the so-called death grip position.
Apologies if wrong forum, also a quick search doesn't appear to offer any answers.
About 3 weeks ago I took out a 24 month contract with CPW. I got the Sony Xperia S with three. They told me to wait 24 hours for the SIM to start working.
I tried putting the SIM card in the next day, and when I tried to make a call was told that there is no service by an automated voice.
I called CPW a few days after to find out what was going on, they told me that I would need to go back in to effectivly 'sign up again'.
2 Weeks later, I have to phone, no working SIM card, and am pretty busy to go back to the shop. It was a 2 hour ordeal when I got the phone in the first place.
Now the way I see it I have 2 options
1) Let them 'chase me up' so far I have received no letters or phonecalls (they got an alternative number).
2) Return the phone to them. Would I be within my rights to return the phone to them (to be honest I'm liking the look of the HTC One X).
Anyone else had a similar experience?
I bought my 8X on Nov. 30th 2012, and immediately after purchasing noticed the camera would not autofocus. Out of fear of looking like a dumbass, I figured I was doing something wrong and didn't get an exchange at that point. The problem kind of took a back seat in my mind until Christmas day when I wanted to take some pictures...
By this time the phone was past the 14 day return policy, so I had to send the phone in for repair. On new years eve, I took it to my carrier who sent it to an HTC repair center. It returned to the store on January 15th. The good news is the camera was working, the bad news is that something was now wrong with the cellular radio.. I couldn't get on the network, and the network selection menu only showed one carrier (not mine) as on option. So I sent it back for a second time. It returned to the store on January 28th, they claimed the mainboard and sim tray had been replaced, but the same issue with service still existed! However this time, I could get connected to the Bell network for about 30 seconds before it returned to the same issue of just showing one carrier. I was furious and argued with my carrier for a good hour over what could be done. In the end, it was sent away again.
To say the least, I'm doubtful that it will be working when it comes back this time. Should I contact HTC directly and see if it can be shipped elsewhere? I'm sure where it's going (some place in Markham, Ontario) is a crappy third-party authorized HTC service centre.
Any advice is welcomed at this point. And oh HTC, this is the first and last device I will buy from you. Sorry bro.:good:
On my 3rd RMA..
Phone#1 (I paid $250 for from ATT&T store, WITH 2 year contact):
• Couldn't call contacts, no caller id, no mail launching, live tiles froze, no text messages, no Bluetooth syncing on my car, had to reformat and filter contacts.
• Bluetooth does not read texts on car anymore
• Bluetooth does not work with calls until I call back or use speaker phone
• Battery was 100% at night and phone was dead at 0% by morning
• Fully charged phone lasts under a day with little use
Phone #2 (first RMA): The one after that had a HUGE eraser type mark on the screen from something. Returned
Phone #3 (second RMA): The phone I have currently.
STILL HAVE ISSUES: My mic sucks and people say it sounds like im in a tunnel. Speaker phone is slightly better.... POS...
ATT&T told me to call HTC and try to beg for a new phone instead of these RMA POS
Not really a question, more of a statement....
So, my Pixel arrived today from Verizon.... Cool, lots to play with before I am basically locked up away from home the next two days.
Open the box, nice phone, start it up, did a factory refresh (do this every time now for all new phones), and then inserted the SIM and started it up again...
The Phone Activation for the phone doesn't work. Thought at first, it was due to low signal, it not very strong where I live but never been a problem before... still nothing.
Call the 800 number it shows... talk to the rep and there is something weird, the IMEI and ICCID numbers are not in their database... how that happen?
Rep finally says I can take the phone in to a store and they will fix it (Can't do that today) or they can fill out paperwork to get it corrected. 12-24 hours.
Hmmm.... really no choice as I will have no access at all tomorrow and friday so I have to wait.
Hard to fathom that a phone from Verizon shipped to me from them is not properly setup in their database. Still using my Nexus 5X for phone but have the Pixel all setup ready to go when it activates. Just can't use it as a phone yet.
Finally, it activated. BTW, really like the phone a lot.
Well this turned out to be just a waste of time.
A day or two later the phone would only get 1xRTT and no celluar data. No calls in, no calls out... This was the day before Xmas. So the day after they had one on hold for me since stores were running out of stock. I went into the store they insisted I change the SIM card first and it seemed to work,
But when I got home it started to do the same thing. Other phones didn't have any issues there.
Naturally, the phone on hold was now gone. Told they would ship out a replacement... Nothing... checked almost daily and they said they were waiting for phones.
This morning, I was told it would not ship until the 20th of this month which would be almost a full month since I got the phone.
I canceled the order.
Within the past 2 weeks my phone had been dropping calls or not being able to receive calls at all sometimes. Let me try to explain. Sometimes when I try to make a call my service will cut out and say "out of service area" and not but 5 seconds later it will show I have service again. I can send text messages surf the web anything but make phone calls. At&t doesn't believe that it's on their end. Whats going on??
You are not alone, I have similar problem. I went to Sumsang center in Bestbuy last weekend, the Sumsang guy there told me he loses DATA randomly too, he knew at least 3 people having the same issue since last OTA. And they are all AT&T users, all S8+ phone, the Samsung guy told me they already know this situation and investigating it, hopefully they will push another update soon.
For now, I reboot my phone every morning before I leave my house.
ericzhf said:
You are not alone, I have similar problem. I went to Sumsang center in Bestbuy last weekend, the Sumsang guy there told me he loses DATA randomly too, he knew at least 3 people having the same issue since last OTA. And they are all AT&T users, all S8+ phone, the Samsung guy told me they already know this situation and investigating it, hopefully they will push another update soon.
For now, I reboot my phone every morning before I leave my house.
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It's very frustrating. I've talked to samsung on the phone and they told me I could send my phone in and have it tested but I feel like it won't do anything. And they would send me a refurbished phone back not a brand new one like the one I purchased. I drop connection all the time during calls, when I try to make calls it doesn't matter. The people at at&t are no help.
Add me to it. And to me it is an intermittent problem. It does not happen all the time. I am on Sprint, and I have the phone unlocked through Sprint since I paid it off. Not sure if unlock changed anything.
Anyone got the problem sorted out?
S8 plus out of service area
Hi.
I also have the same problem and this is not a software problem this is hardware problem you need to change the boot.
Theirs no other way
I had a similar issue. My phone showed I had network coverage but I kept missing calls. My provider sends a text message on missed call. I would call my number, phone would not show anything and i'd get a missed call sms.
I took it to the local samsung authorized service, they replaced the motherboard, the display and battery on warranty. Basically I have a new phone now and it works.