Database Info

Antenna Issue : No Network Access

Ok so this has happened every night I have had the Captivate (3 nights), I go to bed at night and in the morning where my signal bar should be I have a circle with a slash through it (no network). When I go to bed I will have like 2-4 bars of service but something must happen and I lose all network functionality. I have to restart the phone which solves the problem but is a serious pain. This also happens sometimes randomly throughout the day.
Any ideas if this is a common problem with all Captivates or if it is a hardware or software issue?
I like this phone and if I can get it to work properly I love it more than my iphone but not getting service is a buzz kill and I will return it. (Bought it unsubsidized for $500 because I couldn't deal with my iphone anymore)
Note: I live in Tampa which generally has good AT&T service and have had no other problems with other phones

Did you turn off the phone and remove the sim card for a few minutes?? According to an at&t rep doing that solves network issues.
The problem I had today was that the phone showed full bars, but I couldn't send a text or make calls. I took the reps advice and it's fine for now.

Well I will give that a try tonight and see how it goes and post back tomorrow with my results. I really love everything. Else about this phone and would be a shame of I had to get rid of it because of silly antenna issues. Thanks for the advice!
Sent from my SAMSUNG-SGH-I897 using XDA App

Are you sure you don't have any power saving apps on that are turning off the radio after a few hours? Did it happen when it was stock with no programs installed? Might try and flash it back to stock and see if that solves the problem.
Otherwise you could always walk into an AT&T store and ask for another one and see if it still happens.

Well last night it did the same thing after removing the sim for about 10 minutes before bed.
And as far as knowing if it did this before I rooted it.....well...I owned the phone for maybe 10 minutes after unboxing it before I rooted it. So I have no idea if it is because it is rooted. I don't have any apps on it for power saving purposes and nothing should be killing the radio. Problem is that it isn't like airport mode is on...its completely out of service and the only way to get service back is to reboot. Turning the radios on and then off again while the phone is on won't work...it must be a reboot.
I will probably end up returning it and trying one more Captivate before I look else where for a new phone. But after seeing this screen it would be hard to look at any other phone twice.

iphone4 would be a good screen alternative
ur antenna issue is unique and a new phone will probably fix it. id get that sim replaced too.

The new iPhone would be ok...but I can't go back to an iPhone. I have had 4 of them (2 first gens) and I am so bored of them. And I know people rave about the iPhones new screen but side by side with this phone I would take the extra screen real estate anyway.
And I did consider getting a new sim card too. I think I will wait until towards the end of my 30 day return policy and trade in for a new one.
Thanks for all the help guys

koppelmanwj said:
Ok so this has happened every night I have had the Captivate (3 nights), I go to bed at night and in the morning where my signal bar should be I have a circle with a slash through it (no network). When I go to bed I will have like 2-4 bars of service but something must happen and I lose all network functionality. I have to restart the phone which solves the problem but is a serious pain. This also happens sometimes randomly throughout the day.
Any ideas if this is a common problem with all Captivates or if it is a hardware or software issue?
I like this phone and if I can get it to work properly I love it more than my iphone but not getting service is a buzz kill and I will return it. (Bought it unsubsidized for $500 because I couldn't deal with my iphone anymore)
Note: I live in Tampa which generally has good AT&T service and have had no other problems with other phones
Click to expand...
Click to collapse
I've had mine since July 18th and had never have this happen...till this morning. When I pulled it off charger I noticed the signal meter what a circle with a slash. Well, I dont get great reception in my apartment so it didnt phase me until I was on my way to work and still didnt have a signal. So, I turned it off and back on and then it had a signal. So I dont know what was up with that. I'll keep an eye on it tomorrow to see if its something thats going to happen regularly.

Hmmm...so I'm not the only one having this problem. Yeah I don't get superb service in my apartment but I have also never really had any other network problems with other phones.
Wonder if there is something that kills the network if you don't have a decent signal for a certain period of time. I just wish it wasn't everyday. On the brightside nobody will wake me up with emails or texts or calls.
Sent from my SAMSUNG-SGH-I897 using XDA App

[Q] Charging port already gone to hell

I'll try to keep this short.
I noticed on Monday, that all of a sudden my phone wouldn't charge with an old mUSB wall charger, I thought nothing of it because it was old and not very well put together. But I plugged it into the 3-month-old Samsung-provided USB cable and it worked half the time, and didn't half the time. If I move it at all it stops charging and reconnects.
Is this common for Samsung's products? (which I will NEVER buy again, better yet, I'll switch to Verizon.)
Is this something where I can send it to ATT or Samsung to get fixed? If not, I'm paying $700 for some unlocked T-mobile phone... and I don't want to.

Naphthoylindole said:
I'll try to keep this short.
I noticed on Monday, that all of a sudden my phone wouldn't charge with an old mUSB wall charger, I thought nothing of it because it was old and not very well put together. But I plugged it into the 3-month-old Samsung-provided USB cable and it worked half the time, and didn't half the time. If I move it at all it stops charging and reconnects.
Is this common for Samsung's products? (which I will NEVER buy again, better yet, I'll switch to Verizon.)
Is this something where I can send it to ATT or Samsung to get fixed? If not, I'm paying $700 for some unlocked T-mobile phone... and I don't want to.
Click to expand...
Click to collapse
Are you positive that it's not the charger itself?

Yes.
The port doesn't even appear physically damaged, so I don't know why it's doing this.
By the way, if I do send it back with they test the water activated dot to see if it wasn't bleached? I had to bleach the battery dot because I had it over a steamy sink and even though it didn't really get water damaged, the dot turned red. AND NO the battery was not in the phone, I removed it for whatever reason. But a $20 battery and a free replacement port is worth it over no new battery and a $600 brick that Samsung labeled water-damaged.

Naphthoylindole said:
I'll try to keep this short.
I noticed on Monday, that all of a sudden my phone wouldn't charge with an old mUSB wall charger, I thought nothing of it because it was old and not very well put together. But I plugged it into the 3-month-old Samsung-provided USB cable and it worked half the time, and didn't half the time. If I move it at all it stops charging and reconnects.
Is this common for Samsung's products? (which I will NEVER buy again, better yet, I'll switch to Verizon.)
Is this something where I can send it to ATT or Samsung to get fixed? If not, I'm paying $700 for some unlocked T-mobile phone... and I don't want to.
Click to expand...
Click to collapse
This is not common for Samsung products. You have a fluke. It happens.

If you don't have an unlimited plan still I would switch to whatever carrier has the best coverage in your area. A.s for Samsung phones, I've been using them since I was a kid and NEVER had problems with them.
I know this probably seems stupid but I ruined my Iphone (thank god it's gone) by leaving it in my bathroom after a shower. It wouldn't charge and the speakers stopped working. You'd be surprised at what steam can do lol but I doubt they would "test" your phone for bleach, they probably just take a quick glance to make sure it's white, let it air out for a night if the sticker smells like bleach and send it in.

Surprisingly once it dries, it just smells like battery chemicals... obviously due to the battery.
All carriers have good coverage in my area, I've only used AT&T because I was raised on it and really haven't had anywhere I don't get service.
Honestly, I'll probably interview some Sprint people and go over to their unlimited everything plan if they have good enough coverage (but I don't think they do).
Aww cute my friend with an unlimited 4G plan has no 4G coverage anywhere he goes to ever. Stupid Sprint. Good phones... and... that's it.
ATT on the other hand, solid 4G for most of my state. Hell, I was in the middle of a huge state park yesterday and I had perfect reception.
Dunno bout verizon, they don't have a data coverage map.

Naphthoylindole said:
Surprisingly once it dries, it just smells like battery chemicals... obviously due to the battery.
All carriers have good coverage in my area, I've only used AT&T because I was raised on it and really haven't had anywhere I don't get service.
Honestly, I'll probably interview some Sprint people and go over to their unlimited everything plan if they have good enough coverage (but I don't think they do).
Aww cute my friend with an unlimited 4G plan has no 4G coverage anywhere he goes to ever. Stupid Sprint. Good phones... and... that's it.
ATT on the other hand, solid 4G for most of my state. Hell, I was in the middle of a huge state park yesterday and I had perfect reception.
Dunno bout verizon, they don't have a data coverage map.
Click to expand...
Click to collapse
Ya I was raised on it too, when I lose my unlimited plan is the day I switch to verizon. And in my area Sprint is pretty decent.
Be careful at the stores, they will tell you anything to get you to sign your soul away for two years. when I went to buy my Infuse, the guy tried to tell me that the HSPA or whatever it is worked just as well as LTE on verizon, lol really?

Generally T-Mobile and Verizon reps seem to be the biggest douchebags. AT&T people are relatively nice and so are Sprint. But I don't care as long as I'm not looking to switch.
So what do I do with my Infuse? It's going to stop working completely soon. AT&T or straight to Samsung?

Naphthoylindole said:
Generally T-Mobile and Verizon reps seem to be the biggest douchebags. AT&T people are relatively nice and so are Sprint. But I don't care as long as I'm not looking to switch.
So what do I do with my Infuse? It's going to stop working completely soon. AT&T or straight to Samsung?
Click to expand...
Click to collapse
If you got it at AT&T I would take it there, IMO Samsung would probly take longer

If you bought your phone new, take it back to where ever you bought it ATT I know covers there phone for the 1st yeah. There are repair centers that you can go into and if they cant see an easy fix there they will same day swap it out, and you leave with a bright shiny new one
I just did!

Alright, I'll wait for it to get bad enough where I can't actually charge it effectively and bring it in, it's declining quickly.

I had this problem to a more serious extent, and i think something about the geometry of the phone's form factor causes the cable to break. Maybe your problem is different, but my phone tore through both the charger that came with it and an hp touchpad microusb charger, the latter lasted less than a couple hours. I am now using an lg xenon wall charger, which, unlike the others, is not a usb sync with an adapter.
Wish i could help, just charge with the device face down and be gentle.
Best of luck,
Gtridr.
I prefer to be right, so correct me if i'm wrong
Derpin on my infuse!

Dude... stop creeping me out.. I was using a xenon wall charger, too.

Any trouble connecting to the pc?

Well only when I'm touching it..

Sorry to bring up such an old thread.
My GF Infuse recently stopped charging out of no where.
She brought it into ATT and they noted that the charging port is corroded...warranty now voided. WTF. The phone has never been in contact with any water or sat in a steamy room.
Quite pathetic.

General ATT Warranty Question

I can't seem to find a straight answer on Google for this. My phone's wifi is randomly disconnecting from my home network. I'll connect it, 3 hours later it's on 4G. I go to my "Wireless and Network Settings" and Wifi is enabled, as soon as I go to "Wi-Fi Settings" it reconnects to my network. It's just a hassle. Also, my speaker will randomly sound like utter ****. As if the treble was boosted 50db. Sometimes during the middle of my phone ringing. It goes from my normal ring tone "deedle deedle doo" to "BLEEDLEBLEEDLEBLOOD." Now, both of these issues are intermittent so I would have no real way of showing a rep in person unless it was coincidentally. Also, I have a slight dent on two corners of my phone, but both of these issues occurred before the cosmetic damage. How would I go about getting ATT to replace my phone? I've heard it's free, then I read the policy on my $8/mo insurance and it said $120 or something, idk.

I think your best bet is to call AT&T and see what they say. If you're within 30 days of purchase just take it to where ever you bought it. If not, they you should go though AT&T.

I am not within the 30 days.

As for your wifi problem, I believe you have the "Night time battery saver" which at night hours (or so) it will turn off the wifi when the phone is not being used, and as soon as you unlock the screen the wifi will turn on automatically.

Hello
I work for at&t. I can tell you this any phone you buy from Att ( cept the iPhone) has a one year warranty. It doesn't matter how many scratches your phone may have really. As long as your screen isn't cracked and you haven't spilled liquid on it Att will replace it.
Now if youve had the phone for more than 30 days. You can't return it to the store. You have to get a warranty exchange via customer service over the phone. So dial 611. Tell them your phone won't connect to wifi, they will ask you to format the phone tell them you already have, and in 2 to 3 days you'll have a shiny new atrix 2.
Hope that helps.
Sent from my MB865 using xda premium

Sorry left something out. Do not do an insurance claim. Just do the warranty exchange. Insurance is really only meant for if you broke your phone or lost it.
Sent from my MB865 using xda premium
Sent from my MB865 using xda premium

I talked to ATT warranty services today. They tried telling me that both issues were caused by a degrading cell tower 25 miles from my location. What does that have to do with my phone not being able to hold Wifi and my speaker sounding gargly? And my phone works fine on the mobile network. She said she would send my phone an OTA update and firmware update and I'd get a call Monday. Coincidentally that same day they said this cell tower would be fixed. Haven't gotten it any updates. And no I'm not on night time battery saver. It happens during the day as well, periodically.

Calundle said:
I talked to ATT warranty services today. They tried telling me that both issues were caused by a degrading cell tower 25 miles from my location. What does that have to do with my phone not being able to hold Wifi and my speaker sounding gargly? And my phone works fine on the mobile network. She said she would send my phone an OTA update and firmware update and I'd get a call Monday. Coincidentally that same day they said this cell tower would be fixed. Haven't gotten it any updates. And no I'm not on night time battery saver. It happens during the day as well, periodically.
Click to expand...
Click to collapse
Have you tried it over other wifi network? Sometimes might be the router that's messing around, I know because mine does...

nahuelarg86 said:
Have you tried it over other wifi network? Sometimes might be the router that's messing around, I know because mine does...
Click to expand...
Click to collapse
Have I tried what?
The first two weeks I had this phone there were no problems. I have a 360 and 3 iPhones connected to this router as well with no issues.

Well, then you should exchange your phone.

There is a post somewhere here that says A2 is not compatible with 5ghz or something like that. Try using Wifi Analyzer and figure out if your neighbor's router is running on the same channel as your router. Crowded channels = drop. I'm also having problem with Auto Connect feature, but it connects after 10 mins of being in the house. Once I'm connected though I never get a dropped Wifi. It would help if you post the manufacturer and model number of your router.
About the speakers yeah A2 is not built for music enthusiast. My speakers mumbles when i put someone on speaker at full volume lol. I think reviews of the A2 mention something about the speakers not on par with the A1.

After a couple weeks without much trouble, my connection to my home wifi started getting really hit or miss. Tons of disconnects, Atrix wifi antenna just turning itself off, etc. finally tonight I dusted off an old wifi router I had taken back from my parents and hooked it into my Live Wire network (power line networking) on the other side of the house from my existing router. Haven't had a drop in a while now. First router might be hickey, or dying, or the Atrix just wasn't handling a weak signal well.
Sent from my MB865 using Tapatalk

I had this issue with mine and exchanged within the 30 days. I generally add in that it's rebooting often even after a factory reset. That usually makes the exchange foolproof.

nahuelarg86 said:
Well, then you should exchange your phone.
Click to expand...
Click to collapse
That's my question, since I'm passed the 30 days, is it free? Because with Sprint even when I paid insurance like I am now it was ~$100 to replace a smartphone.
Atrixed2 said:
There is a post somewhere here that says A2 is not compatible with 5ghz or something like that. Try using Wifi Analyzer and figure out if your neighbor's router is running on the same channel as your router. Crowded channels = drop. I'm also having problem with Auto Connect feature, but it connects after 10 mins of being in the house. Once I'm connected though I never get a dropped Wifi. It would help if you post the manufacturer and model number of your router.
About the speakers yeah A2 is not built for music enthusiast. My speakers mumbles when i put someone on speaker at full volume lol. I think reviews of the A2 mention something about the speakers not on par with the A1.
Click to expand...
Click to collapse
Again, it worked fine for a few weeks. None of my neighbors have Wifi, believe it or not.
jacindc said:
After a couple weeks without much trouble, my connection to my home wifi started getting really hit or miss. Tons of disconnects, Atrix wifi antenna just turning itself off, etc. finally tonight I dusted off an old wifi router I had taken back from my parents and hooked it into my Live Wire network (power line networking) on the other side of the house from my existing router. Haven't had a drop in a while now. First router might be hickey, or dying, or the Atrix just wasn't handling a weak signal well.
Sent from my MB865 using Tapatalk
Click to expand...
Click to collapse
My router is actually brand new. We're in the employee testing for Cox Communication's new Docsis 3.0 routers, and again, it worked fine for about 2 weeks with this same router.
bimmerd00d said:
I had this issue with mine and exchanged within the 30 days. I generally add in that it's rebooting often even after a factory reset. That usually makes the exchange foolproof.
Click to expand...
Click to collapse
Cool, I'll try throwing that in there as well!

have you tried going to the at&t store to show them what is wrong with your phone so you don't have to explain everything over the phone. They took my phone before and exchanged right at the store ^_^
Try to boost your wifi, check this out http://www.labnol.org/internet/extend-wifi-wireless-network-range/13534/ not a detailed explaination but i hope that helps.
To test your wifi - try to stay within 6 feet range with out any blockage to see if you will get disconnected - if you get disconnected then go to att store and replace ^_^

Ok again. Its free to do a warranty exchange. you have a year to do it. Try calling customer service again. I know it may sound strange but give them less information next time. I wouldn't mention anything about garbled call quality or anything like that, because they are trained to automatically assume there is an issue with either your SIM or a tower nearby.
Next time you call only mention that your phone won't connect to wifi and you've already done a hard reset. Explain that you want a warranty replacement. Like I said it may be backward but the less information you give the better so essentially they can't create a situation where they will tell you its a network issue and not your device (because it sounds like your phone to me.)
The only time you're charged for a replacement phone is when its an insurance issue which is another matter entirely. Like I said in post before as long as your screen isn't cracked and your liquid indicator isn't red ( the little square sticker under your battery it should still be white.) Then Att will replace the phone free of charge.
Sent from my MB865 using xda premium

Atrixed2 said:
have you tried going to the at&t store to show them what is wrong with your phone so you don't have to explain everything over the phone. They took my phone before and exchanged right at the store ^_^
Try to boost your wifi, check this out http://www.labnol.org/internet/extend-wifi-wireless-network-range/13534/ not a detailed explaination but i hope that helps.
To test your wifi - try to stay within 6 feet range with out any blockage to see if you will get disconnected - if you get disconnected then go to att store and replace ^_^
Click to expand...
Click to collapse
The only thing is he's mentioned that he's had this particular phone for more than 30. In store we don't have the ability to exchange a phone outside of 30 days (unless the store also happens to have a warranty device center connected to it which is rare.) So most likely he has to have it exchanged over the phone via CS.
Sent from my MB865 using xda premium

Omnioussky said:
Ok again. Its free to do a warranty exchange. you have a year to do it. Try calling customer service again. I know it may sound strange but give them less information next time. I wouldn't mention anything about garbled call quality or anything like that, because they are trained to automatically assume there is an issue with either your SIM or a tower nearby.
Next time you call only mention that your phone won't connect to wifi and you've already done a hard reset. Explain that you want a warranty replacement. Like I said it may be backward but the less information you give the better so essentially they can't create a situation where they will tell you its a network issue and not your device (because it sounds like your phone to me.)
The only time you're charged for a replacement phone is when its an insurance issue which is another matter entirely. Like I said in post before as long as your screen isn't cracked and your liquid indicator isn't red ( the little square sticker under your battery it should still be white.) Then Att will replace the phone free of charge.
Sent from my MB865 using xda premium
Click to expand...
Click to collapse
Yea, I figured as much about the less is more theory. They're suppose to call me in a few hours, if they don't I'll call them and use this method. I appreciate all the help. No screen cracks and the water damage indicator is white. I should be good!

And to clarify, the insurance covers it in cases where the screen is cracked, water damage, lost/stolen, etc? Basically anything that would be my fault.

Also, physically, how does the exchange work?

[Q] Wifi antenna issue?

hey folks,
So I took my A2 to AT&T last week because the external speaker would be fine, then distort and then just cut out. VERY inconvenient when you use it as a GPS and it stops talking to you while you're on an unfamiliar highway at night (wound up a good 9 miles past my turn off.) I had a 2.3.5 original A2 and they replaced it with a 2.3.6 refurb A2. Since I've gotten this new one I'm noticing my Wifi connection is either much weaker than my previous unit or the meter on the notification bar is way off. Anyone else experience this? I'm wondering if I need to either get this one replaced again or if it's just the meter's display is slightly different in reporting strength.

voodoomurphy said:
hey folks,
So I took my A2 to AT&T last week because the external speaker would be fine, then distort and then just cut out. VERY inconvenient when you use it as a GPS and it stops talking to you while you're on an unfamiliar highway at night (wound up a good 9 miles past my turn off.) I had a 2.3.5 original A2 and they replaced it with a 2.3.6 refurb A2. Since I've gotten this new one I'm noticing my Wifi connection is either much weaker than my previous unit or the meter on the notification bar is way off. Anyone else experience this? I'm wondering if I need to either get this one replaced again or if it's just the meter's display is slightly different in reporting strength.
Click to expand...
Click to collapse
If it is not a problem, as in it still goes plenty far, I would not worry about it. you are more likely to waste your time with att and not get anywhere otherwise. believe me, I was mad that I got a stuck pixel on my screen only a week after buying my phone and ATT refused to replace it. There is no point arguing with them. when my contract is up I am so going to verizon or sprint.

lkrasner said:
If it is not a problem, as in it still goes plenty far, I would not worry about it. you are more likely to waste your time with att and not get anywhere otherwise. believe me, I was mad that I got a stuck pixel on my screen only a week after buying my phone and ATT refused to replace it. There is no point arguing with them. when my contract is up I am so going to verizon or sprint.
Click to expand...
Click to collapse
Well I called AT&T and their folks were really helpful. Granted their tech support folks really only know how to read from a script, but they agree with me that the problem is the hardware so a new one is being shipped out.
Little more into: I loaded up wifi analyzer and checked the signal strength. In the same room as my WiFi router I was getting -70 dBm signal where with my laptop I am getting -25. I'm guessing that this refurb phone was not put together correctly.

voodoomurphy said:
Well I called AT&T and their folks were really helpful. Granted their tech support folks really only know how to read from a script, but they agree with me that the problem is the hardware so a new one is being shipped out.
Little more into: I loaded up wifi analyzer and checked the signal strength. In the same room as my WiFi router I was getting -70 dBm signal where with my laptop I am getting -25. I'm guessing that this refurb phone was not put together correctly.
Click to expand...
Click to collapse
Yeah.. it's a hardware defect. Although it may be just a defect in the signal reader. Meaning does the connection dropout often? If it doesn't you might be still getting a good connection it's just your phone (and therefore you) thinks it has a low signal.

lkrasner said:
If it is not a problem, as in it still goes plenty far, I would not worry about it. you are more likely to waste your time with att and not get anywhere otherwise. believe me, I was mad that I got a stuck pixel on my screen only a week after buying my phone and ATT refused to replace it. There is no point arguing with them. when my contract is up I am so going to verizon or sprint.
Click to expand...
Click to collapse
Really? AT&T has always been nice to me. I got the A4G, and then precisely 31 days later the A2 came out. Even though their free return policy lasts 30 days they let me upgrade for free (because they have a 60 upgrade police for iPhones and the rep I talked to was pro-Android ). Then a couple days later I got a new A2 because my first one had a dead (not stuck) pixel.
voodoomurphy said:
Well I called AT&T and their folks were really helpful. Granted their tech support folks really only know how to read from a script, but they agree with me that the problem is the hardware so a new one is being shipped out.
Little more into: I loaded up wifi analyzer and checked the signal strength. In the same room as my WiFi router I was getting -70 dBm signal where with my laptop I am getting -25. I'm guessing that this refurb phone was not put together correctly.
Click to expand...
Click to collapse
Good to hear you're getting a new one; hopefully it won't have that problem. It definitely does sound like a hardware issue, unless it's a problem with your router. Did your original A2 cooperate fine with the router?

cogeary said:
Really? AT&T has always been nice to me. I got the A4G, and then precisely 31 days later the A2 came out. Even though their free return policy lasts 30 days they let me upgrade for free (because they have a 60 upgrade police for iPhones and the rep I talked to was pro-Android ). Then a couple days later I got a new A2 because my first one had a dead (not stuck) pixel.
Good to hear you're getting a new one; hopefully it won't have that problem. It definitely does sound like a hardware issue, unless it's a problem with your router. Did your original A2 cooperate fine with the router?
Click to expand...
Click to collapse
yeah there were no problems before. I was always impressed with the WiFi range on this little bugger.

farshad525hou said:
Yeah.. it's a hardware defect. Although it may be just a defect in the signal reader. Meaning does the connection dropout often? If it doesn't you might be still getting a good connection it's just your phone (and therefore you) thinks it has a low signal.
Click to expand...
Click to collapse
I was wondering the same thing but I would have my phone and my wife's side by side with the wifi analyzer open and she was getting FAR better strength than me. I drop connection all the time too. Hopefully the new one os better.

Charging port corrosion.

I just got a nice little email from verizon about corrosion on the charging port on a device I returned. Other than the fact since they put up a 4g tower and now my signal has gone from horrible to almost non-existent and poor GPS lock the phone worked fine. No charging issues. I wasn't going to send the phone back but the GPS lock on the replacement was much better and I thought switching would rule out a hardware issue.
The phone had no damage, the inner stickers were fine because it was never in water. The only thing that might have happened is that since I have to go outside in order to make a call I have been out in the rain in order to use my phone as a phone. I have never had an issue with past phones so I didn't expect to have any issues. I have a complaint in about the corrosion and the port is not affected in any way. Charging and data isn't a problem at all. I have been seeing massive battery drain but I also see it with the GF's droid charge because the phone is constantly searching for signal. The battery drain is also present on the new S3 as well to the point I ordered 2 new OEM batteries in case that was the issue.
Now I'm possibly out $300 and no device to show for that $300 just because I thought replacing the phone I preordered might help my case with the piss poor service I have been getting lately. Has anyone been hit with this before and what was the result? Honestly they just need to send me a range extender. I refuse to pay for one seeing as their change to the network is what caused the signal drop. The droid charge is experiencing worse signal as well.
Not pleased.

Farabomb said:
I just got a nice little email from verizon about corrosion on the charging port on a device I returned. Other than the fact since they put up a 4g tower and now my signal has gone from horrible to almost non-existent and poor GPS lock the phone worked fine. No charging issues. I wasn't going to send the phone back but the GPS lock on the replacement was much better and I thought switching would rule out a hardware issue.
The phone had no damage, the inner stickers were fine because it was never in water. The only thing that might have happened is that since I have to go outside in order to make a call I have been out in the rain in order to use my phone as a phone. I have never had an issue with past phones so I didn't expect to have any issues. I have a complaint in about the corrosion and the port is not affected in any way. Charging and data isn't a problem at all. I have been seeing massive battery drain but I also see it with the GF's droid charge because the phone is constantly searching for signal. The battery drain is also present on the new S3 as well to the point I ordered 2 new OEM batteries in case that was the issue.
Now I'm possibly out $300 and no device to show for that $300 just because I thought replacing the phone I preordered might help my case with the piss poor service I have been getting lately. Has anyone been hit with this before and what was the result? Honestly they just need to send me a range extender. I refuse to pay for one seeing as their change to the network is what caused the signal drop. The droid charge is experiencing worse signal as well.
Not pleased.
Click to expand...
Click to collapse
Why don't you talk to a Verizon rep directly? I think your story sounds very reasonable and should be considered normal phone use.
Maybe explaining to them that corrosion is a natural process and out of general control of human manipulation might sway them a bit?? It just seems so nit-picking at that point.
If you explain to them there was no inclination that the phone was damaged and that was not the reason you sent it back, they should take that into consideration.
Sent from my SCH-I535 using Tapatalk 2

Well I ended up having to pay $99 for an insurance claim instead of $300 for the "defective" device. I'm still not 100% happy seeing as it was normal use and the low res, crappy photo didn't prove to me that there was any issue with the phone.
I have never had an issue returning a phone before.
I still don't get a decent signal in my house and after this I won't even consider paying for a range extender.