I can't seem to find a straight answer on Google for this. My phone's wifi is randomly disconnecting from my home network. I'll connect it, 3 hours later it's on 4G. I go to my "Wireless and Network Settings" and Wifi is enabled, as soon as I go to "Wi-Fi Settings" it reconnects to my network. It's just a hassle. Also, my speaker will randomly sound like utter ****. As if the treble was boosted 50db. Sometimes during the middle of my phone ringing. It goes from my normal ring tone "deedle deedle doo" to "BLEEDLEBLEEDLEBLOOD." Now, both of these issues are intermittent so I would have no real way of showing a rep in person unless it was coincidentally. Also, I have a slight dent on two corners of my phone, but both of these issues occurred before the cosmetic damage. How would I go about getting ATT to replace my phone? I've heard it's free, then I read the policy on my $8/mo insurance and it said $120 or something, idk.
I think your best bet is to call AT&T and see what they say. If you're within 30 days of purchase just take it to where ever you bought it. If not, they you should go though AT&T.
I am not within the 30 days.
As for your wifi problem, I believe you have the "Night time battery saver" which at night hours (or so) it will turn off the wifi when the phone is not being used, and as soon as you unlock the screen the wifi will turn on automatically.
Hello
I work for at&t. I can tell you this any phone you buy from Att ( cept the iPhone) has a one year warranty. It doesn't matter how many scratches your phone may have really. As long as your screen isn't cracked and you haven't spilled liquid on it Att will replace it.
Now if youve had the phone for more than 30 days. You can't return it to the store. You have to get a warranty exchange via customer service over the phone. So dial 611. Tell them your phone won't connect to wifi, they will ask you to format the phone tell them you already have, and in 2 to 3 days you'll have a shiny new atrix 2.
Hope that helps.
Sent from my MB865 using xda premium
Sorry left something out. Do not do an insurance claim. Just do the warranty exchange. Insurance is really only meant for if you broke your phone or lost it.
Sent from my MB865 using xda premium
Sent from my MB865 using xda premium
I talked to ATT warranty services today. They tried telling me that both issues were caused by a degrading cell tower 25 miles from my location. What does that have to do with my phone not being able to hold Wifi and my speaker sounding gargly? And my phone works fine on the mobile network. She said she would send my phone an OTA update and firmware update and I'd get a call Monday. Coincidentally that same day they said this cell tower would be fixed. Haven't gotten it any updates. And no I'm not on night time battery saver. It happens during the day as well, periodically.
Calundle said:
I talked to ATT warranty services today. They tried telling me that both issues were caused by a degrading cell tower 25 miles from my location. What does that have to do with my phone not being able to hold Wifi and my speaker sounding gargly? And my phone works fine on the mobile network. She said she would send my phone an OTA update and firmware update and I'd get a call Monday. Coincidentally that same day they said this cell tower would be fixed. Haven't gotten it any updates. And no I'm not on night time battery saver. It happens during the day as well, periodically.
Click to expand...
Click to collapse
Have you tried it over other wifi network? Sometimes might be the router that's messing around, I know because mine does...
nahuelarg86 said:
Have you tried it over other wifi network? Sometimes might be the router that's messing around, I know because mine does...
Click to expand...
Click to collapse
Have I tried what?
The first two weeks I had this phone there were no problems. I have a 360 and 3 iPhones connected to this router as well with no issues.
Well, then you should exchange your phone.
There is a post somewhere here that says A2 is not compatible with 5ghz or something like that. Try using Wifi Analyzer and figure out if your neighbor's router is running on the same channel as your router. Crowded channels = drop. I'm also having problem with Auto Connect feature, but it connects after 10 mins of being in the house. Once I'm connected though I never get a dropped Wifi. It would help if you post the manufacturer and model number of your router.
About the speakers yeah A2 is not built for music enthusiast. My speakers mumbles when i put someone on speaker at full volume lol. I think reviews of the A2 mention something about the speakers not on par with the A1.
After a couple weeks without much trouble, my connection to my home wifi started getting really hit or miss. Tons of disconnects, Atrix wifi antenna just turning itself off, etc. finally tonight I dusted off an old wifi router I had taken back from my parents and hooked it into my Live Wire network (power line networking) on the other side of the house from my existing router. Haven't had a drop in a while now. First router might be hickey, or dying, or the Atrix just wasn't handling a weak signal well.
Sent from my MB865 using Tapatalk
I had this issue with mine and exchanged within the 30 days. I generally add in that it's rebooting often even after a factory reset. That usually makes the exchange foolproof.
nahuelarg86 said:
Well, then you should exchange your phone.
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Click to collapse
That's my question, since I'm passed the 30 days, is it free? Because with Sprint even when I paid insurance like I am now it was ~$100 to replace a smartphone.
Atrixed2 said:
There is a post somewhere here that says A2 is not compatible with 5ghz or something like that. Try using Wifi Analyzer and figure out if your neighbor's router is running on the same channel as your router. Crowded channels = drop. I'm also having problem with Auto Connect feature, but it connects after 10 mins of being in the house. Once I'm connected though I never get a dropped Wifi. It would help if you post the manufacturer and model number of your router.
About the speakers yeah A2 is not built for music enthusiast. My speakers mumbles when i put someone on speaker at full volume lol. I think reviews of the A2 mention something about the speakers not on par with the A1.
Click to expand...
Click to collapse
Again, it worked fine for a few weeks. None of my neighbors have Wifi, believe it or not.
jacindc said:
After a couple weeks without much trouble, my connection to my home wifi started getting really hit or miss. Tons of disconnects, Atrix wifi antenna just turning itself off, etc. finally tonight I dusted off an old wifi router I had taken back from my parents and hooked it into my Live Wire network (power line networking) on the other side of the house from my existing router. Haven't had a drop in a while now. First router might be hickey, or dying, or the Atrix just wasn't handling a weak signal well.
Sent from my MB865 using Tapatalk
Click to expand...
Click to collapse
My router is actually brand new. We're in the employee testing for Cox Communication's new Docsis 3.0 routers, and again, it worked fine for about 2 weeks with this same router.
bimmerd00d said:
I had this issue with mine and exchanged within the 30 days. I generally add in that it's rebooting often even after a factory reset. That usually makes the exchange foolproof.
Click to expand...
Click to collapse
Cool, I'll try throwing that in there as well!
have you tried going to the at&t store to show them what is wrong with your phone so you don't have to explain everything over the phone. They took my phone before and exchanged right at the store ^_^
Try to boost your wifi, check this out http://www.labnol.org/internet/extend-wifi-wireless-network-range/13534/ not a detailed explaination but i hope that helps.
To test your wifi - try to stay within 6 feet range with out any blockage to see if you will get disconnected - if you get disconnected then go to att store and replace ^_^
Ok again. Its free to do a warranty exchange. you have a year to do it. Try calling customer service again. I know it may sound strange but give them less information next time. I wouldn't mention anything about garbled call quality or anything like that, because they are trained to automatically assume there is an issue with either your SIM or a tower nearby.
Next time you call only mention that your phone won't connect to wifi and you've already done a hard reset. Explain that you want a warranty replacement. Like I said it may be backward but the less information you give the better so essentially they can't create a situation where they will tell you its a network issue and not your device (because it sounds like your phone to me.)
The only time you're charged for a replacement phone is when its an insurance issue which is another matter entirely. Like I said in post before as long as your screen isn't cracked and your liquid indicator isn't red ( the little square sticker under your battery it should still be white.) Then Att will replace the phone free of charge.
Sent from my MB865 using xda premium
Atrixed2 said:
have you tried going to the at&t store to show them what is wrong with your phone so you don't have to explain everything over the phone. They took my phone before and exchanged right at the store ^_^
Try to boost your wifi, check this out http://www.labnol.org/internet/extend-wifi-wireless-network-range/13534/ not a detailed explaination but i hope that helps.
To test your wifi - try to stay within 6 feet range with out any blockage to see if you will get disconnected - if you get disconnected then go to att store and replace ^_^
Click to expand...
Click to collapse
The only thing is he's mentioned that he's had this particular phone for more than 30. In store we don't have the ability to exchange a phone outside of 30 days (unless the store also happens to have a warranty device center connected to it which is rare.) So most likely he has to have it exchanged over the phone via CS.
Sent from my MB865 using xda premium
Omnioussky said:
Ok again. Its free to do a warranty exchange. you have a year to do it. Try calling customer service again. I know it may sound strange but give them less information next time. I wouldn't mention anything about garbled call quality or anything like that, because they are trained to automatically assume there is an issue with either your SIM or a tower nearby.
Next time you call only mention that your phone won't connect to wifi and you've already done a hard reset. Explain that you want a warranty replacement. Like I said it may be backward but the less information you give the better so essentially they can't create a situation where they will tell you its a network issue and not your device (because it sounds like your phone to me.)
The only time you're charged for a replacement phone is when its an insurance issue which is another matter entirely. Like I said in post before as long as your screen isn't cracked and your liquid indicator isn't red ( the little square sticker under your battery it should still be white.) Then Att will replace the phone free of charge.
Sent from my MB865 using xda premium
Click to expand...
Click to collapse
Yea, I figured as much about the less is more theory. They're suppose to call me in a few hours, if they don't I'll call them and use this method. I appreciate all the help. No screen cracks and the water damage indicator is white. I should be good!
And to clarify, the insurance covers it in cases where the screen is cracked, water damage, lost/stolen, etc? Basically anything that would be my fault.
Also, physically, how does the exchange work?
Related
Ok so this has happened every night I have had the Captivate (3 nights), I go to bed at night and in the morning where my signal bar should be I have a circle with a slash through it (no network). When I go to bed I will have like 2-4 bars of service but something must happen and I lose all network functionality. I have to restart the phone which solves the problem but is a serious pain. This also happens sometimes randomly throughout the day.
Any ideas if this is a common problem with all Captivates or if it is a hardware or software issue?
I like this phone and if I can get it to work properly I love it more than my iphone but not getting service is a buzz kill and I will return it. (Bought it unsubsidized for $500 because I couldn't deal with my iphone anymore)
Note: I live in Tampa which generally has good AT&T service and have had no other problems with other phones
Did you turn off the phone and remove the sim card for a few minutes?? According to an at&t rep doing that solves network issues.
The problem I had today was that the phone showed full bars, but I couldn't send a text or make calls. I took the reps advice and it's fine for now.
Well I will give that a try tonight and see how it goes and post back tomorrow with my results. I really love everything. Else about this phone and would be a shame of I had to get rid of it because of silly antenna issues. Thanks for the advice!
Sent from my SAMSUNG-SGH-I897 using XDA App
Are you sure you don't have any power saving apps on that are turning off the radio after a few hours? Did it happen when it was stock with no programs installed? Might try and flash it back to stock and see if that solves the problem.
Otherwise you could always walk into an AT&T store and ask for another one and see if it still happens.
Well last night it did the same thing after removing the sim for about 10 minutes before bed.
And as far as knowing if it did this before I rooted it.....well...I owned the phone for maybe 10 minutes after unboxing it before I rooted it. So I have no idea if it is because it is rooted. I don't have any apps on it for power saving purposes and nothing should be killing the radio. Problem is that it isn't like airport mode is on...its completely out of service and the only way to get service back is to reboot. Turning the radios on and then off again while the phone is on won't work...it must be a reboot.
I will probably end up returning it and trying one more Captivate before I look else where for a new phone. But after seeing this screen it would be hard to look at any other phone twice.
iphone4 would be a good screen alternative
ur antenna issue is unique and a new phone will probably fix it. id get that sim replaced too.
The new iPhone would be ok...but I can't go back to an iPhone. I have had 4 of them (2 first gens) and I am so bored of them. And I know people rave about the iPhones new screen but side by side with this phone I would take the extra screen real estate anyway.
And I did consider getting a new sim card too. I think I will wait until towards the end of my 30 day return policy and trade in for a new one.
Thanks for all the help guys
koppelmanwj said:
Ok so this has happened every night I have had the Captivate (3 nights), I go to bed at night and in the morning where my signal bar should be I have a circle with a slash through it (no network). When I go to bed I will have like 2-4 bars of service but something must happen and I lose all network functionality. I have to restart the phone which solves the problem but is a serious pain. This also happens sometimes randomly throughout the day.
Any ideas if this is a common problem with all Captivates or if it is a hardware or software issue?
I like this phone and if I can get it to work properly I love it more than my iphone but not getting service is a buzz kill and I will return it. (Bought it unsubsidized for $500 because I couldn't deal with my iphone anymore)
Note: I live in Tampa which generally has good AT&T service and have had no other problems with other phones
Click to expand...
Click to collapse
I've had mine since July 18th and had never have this happen...till this morning. When I pulled it off charger I noticed the signal meter what a circle with a slash. Well, I dont get great reception in my apartment so it didnt phase me until I was on my way to work and still didnt have a signal. So, I turned it off and back on and then it had a signal. So I dont know what was up with that. I'll keep an eye on it tomorrow to see if its something thats going to happen regularly.
Hmmm...so I'm not the only one having this problem. Yeah I don't get superb service in my apartment but I have also never really had any other network problems with other phones.
Wonder if there is something that kills the network if you don't have a decent signal for a certain period of time. I just wish it wasn't everyday. On the brightside nobody will wake me up with emails or texts or calls.
Sent from my SAMSUNG-SGH-I897 using XDA App
Hi,
I dropped my Captivate today and since then there seems to be some issue with the internet. Wifi connects but cant browse or use gtalk etc. What can be the issue??
puneet_champ said:
Hi,
I dropped my Captivate today and since then there seems to be some issue with the internet. Wifi connects but cant browse or use gtalk etc. What can be the issue??
Click to expand...
Click to collapse
Dude, that sucks...
You may want to take a look at the teardown and, if you are brave enough, try to open it up and see if something is disconnected inside...
Did you opt for any kind of insurance?
Going back to the store is the best way. Hope you got insurance. Sorry to hear bro.
try to return it if not do a teardown or send it to some kind of repair place
The fact that you dropped it once and it's had a failure is not very encouraging. Every phone I have ever owned has been dropped at least 3 times a year. Don't forget if you happened to buy it with a VISA some cards offer insurance for just such incidents.
My wifi is now showing connected but wont transmit any data...on day 31, go figure.
Battery also will not charge to 100%...stops at 98%, has happened the last 2 nights.
This is my third captivate.
Haha. A little late here, but one helpful thing for someone to try if you dropped or where in the phone would be to go check you time and date settings and make sure everything is correct.
Just got an email from AT&T saying that I'm eligible for a free 3G microcell - which supposedly will always give a set number of devices full service in the house it's placed in.
I normally get pretty good service in my house (even in Wisconsin), but that's not always the case everywhere I go.
At any rate, am I able to take this thing when I go places (say, to uni, which will happen once again in the fall) and use it where ever?
Thanks!
What's the email saying exactly and do you have a screenshot of that email? I work at att and don't know about that yet but different dept
Sent from my Desire HD using XDA Premium App
cookw24 said:
Just got an email from AT&T saying that I'm eligible for a free 3G microcell - which supposedly will always give a set number of devices full service in the house it's placed in.
I normally get pretty good service in my house (even in Wisconsin), but that's not always the case everywhere I go.
At any rate, am I able to take this thing when I go places (say, to uni, which will happen once again in the fall) and use it where ever?
Thanks!
Click to expand...
Click to collapse
Yes, you can take it anywhere that has high speed internet. But it needs to be registered to the location you are going to use it at, and it has to be placed near a a window to get GPS reception. If you take it from one place to another, you have to update the info on the website to reflect where it's located.
Also, it takes up to 90 minutes to activate when it's turned on.
harlenm said:
Yes, you can take it anywhere that has high speed internet. But it needs to be registered to the location you are going to use it at, and it has to be placed near a a window to get GPS reception. If you take it from one place to another, you have to update the info on the website to reflect where it's located.
Also, it takes up to 90 minutes to activate when it's turned on.
Click to expand...
Click to collapse
I have one thing to add to your post which was great. It does need to be near a window to get GPS HOWEVER once it gets GPS it can be moved. I put mine near a window with a long cord (router isnt near window at all) and it locked on GPS. I then unplugged it and moved it next to my router and it powered back on and locked GPS as it did prior. That's a little tip if you don't have a window near where your router is installed.
if you already have good service, 2 bars plus you dont need/want it; it will just make your phone go crazy.
Mustang302LX said:
I have one thing to add to your post which was great. It does need to be near a window to get GPS HOWEVER once it gets GPS it can be moved. I put mine near a window with a long cord (router isnt near window at all) and it locked on GPS. I then unplugged it and moved it next to my router and it powered back on and locked GPS as it did prior. That's a little tip if you don't have a window near where your router is installed.
Click to expand...
Click to collapse
It doesn't always retain it's GPS info if it's unplugged. If you dont' have a window nearby, you are better off running a long cat5 and power cord to it, and then moving it without unplugging it.
Or, you can buy an external antenna for like $25 that gives you a 25 foot cord.
I imagine they will give you the microcell if you agree to the unlimited service they try to sell you with it. I can't remember exactly, but it was something like $25/month for all calls made through the microcell, and they don't come off of your minutes. I've got one at home because I live in a dead area and rarely have reception unless I step outside my house, plus I don't live in a 3G area anyway. Problem is, when I walk into my house, it won't automatically switch over to the microcell unless it loses the signal from the tower. Works pretty good in the house, though, but my phone will lose connection to it intermittently with it for unknown reasons. Not a perfect solution, but it's better than missing all of my calls when I'm home.
I dont know if anyone else has experienced this. I got a microcell last week and use it with an unlocked samsung vibrant. My apartment does not get very good reception at all (rarely even get one bar) and when connected to the microcell it chews through my battery. Previously, even with poor reception, I would go through 1-2% of the battery per hour with use. When connected to the microcell, i go through 4-6% of battery per hour without any use at all. I do not know a great deal about the microcell where this could be a firmware thing or it could be that I am using an unlocked phone from another carrier, but just something to watch for.
I have one of these. If you use it, don't expect H+ speeds off of it. You get 3G speeds on data. And if you don't have a good broadband connection, voice can get choppy. But there is a benefit to having and using it. For $20 a month (I think), you can get unlimited family domestic calls on it to any phone regardless of whether it is a land line or cell phone. But I have the $30 unlimited texting and cell phone calls now on my family plan, and make so few calls to land-lines, that I no longer use that service.
lol how weird, i work for an at&t shop and i just got a call by someone questioning an email they got about a free microcell.. i was browsing thru xda at the time and was on this thread, crazy..
i have one at my house, its cool if you really have absolutely no service where you live.. the only down side to this device is; if you are currently connected to the microcell and are in a call, if you leave your house the call will drop as you are leaving the microcell and reconnecting to the normal cell towers..
if you are never "in-call" while moving in and out of the area of your house than you wont notice this and it will be a cool device for you to have.
Don't take your MicroCell to the Grocery store!?!? Step away from the cell phone...
harlenm said:
Yes, you can take it anywhere that has high speed internet. But it needs to be registered to the location you are going to use it at, and it has to be placed near a a window to get GPS reception. If you take it from one place to another, you have to update the info on the website to reflect where it's located.
Also, it takes up to 90 minutes to activate when it's turned on.
Click to expand...
Click to collapse
What a huge inconvenience it would be to travel with this thing.. maybe if you're going to be somewhere for over a week (Still wouldn't take it with me) . but if you're just going to a buddies house for the afternoon... please leave your MicroCell behind.... lol
For some reason, I can't download while on Mobile Data and connected to the MicroCell. Upload appears to be fine, but as far as browsing the net at home when im too lazy to open my lap top.. No Bueno... Wifi still works so it really just irritating more than anything.
Mine seems to be hit and miss for calls. Sound great when they come through but seem to drop.after 10 min or so. Other than that I have no issues with it. Just that data speeds suck but when I'm at home.WiFi works just fine for that
Sent from my Inspire 4G using Tapatalk
Got a free microcell where I moved into have no service so called in had then put a note on the account so I can pick one up, I had to speak to a manager but I just went on and on and finally got it done and picked it up in store free no contract extension, hope it helps
Sent from my Desire HD using XDA Premium App
Mustang302LX said:
I have one thing to add to your post which was great. It does need to be near a window to get GPS HOWEVER once it gets GPS it can be moved. I put mine near a window with a long cord (router isnt near window at all) and it locked on GPS. I then unplugged it and moved it next to my router and it powered back on and locked GPS as it did prior. That's a little tip if you don't have a window near where your router is installed.
Click to expand...
Click to collapse
how do you get it to stay locked on to gps? ive taken mine outside multiple times and after a while it locks on to the location, but after i unplug it and place it inside it loses all the information
thanks
I have absolutely NO Service where I live and too have a Microcell- I have noticed as previously mentioned if while talking inside and then going outside- the call will drop.
Also there are some moments where I will receive a voicemail notification & the phone never rang. Other times- I am not connected so I put the phone in airplane mode for a few seconds and then back to reconnect to the Microcell.
The Microcell definitely improved the ability to talk to others when before I had to go outside to get some bars. It's hot outside- it gets old having to talk to anyone- outside- so I am grateful AT&T hooked me up with a FREE Microcell.
The rule to the Mcell is they drop calls going from micro to macro. Apparently its not a smooth transition like tower to tower..also speeds are veal but that's what you get limited speed but increases signal
Sent from my Inspire 4G using Tapatalk
Friend of mine has one of these and his is hit or miss all the time he tells me. I would like to get the email offering me a free one! I would try it out just to see if he was doing something wrong! lol
hey folks,
So I took my A2 to AT&T last week because the external speaker would be fine, then distort and then just cut out. VERY inconvenient when you use it as a GPS and it stops talking to you while you're on an unfamiliar highway at night (wound up a good 9 miles past my turn off.) I had a 2.3.5 original A2 and they replaced it with a 2.3.6 refurb A2. Since I've gotten this new one I'm noticing my Wifi connection is either much weaker than my previous unit or the meter on the notification bar is way off. Anyone else experience this? I'm wondering if I need to either get this one replaced again or if it's just the meter's display is slightly different in reporting strength.
voodoomurphy said:
hey folks,
So I took my A2 to AT&T last week because the external speaker would be fine, then distort and then just cut out. VERY inconvenient when you use it as a GPS and it stops talking to you while you're on an unfamiliar highway at night (wound up a good 9 miles past my turn off.) I had a 2.3.5 original A2 and they replaced it with a 2.3.6 refurb A2. Since I've gotten this new one I'm noticing my Wifi connection is either much weaker than my previous unit or the meter on the notification bar is way off. Anyone else experience this? I'm wondering if I need to either get this one replaced again or if it's just the meter's display is slightly different in reporting strength.
Click to expand...
Click to collapse
If it is not a problem, as in it still goes plenty far, I would not worry about it. you are more likely to waste your time with att and not get anywhere otherwise. believe me, I was mad that I got a stuck pixel on my screen only a week after buying my phone and ATT refused to replace it. There is no point arguing with them. when my contract is up I am so going to verizon or sprint.
lkrasner said:
If it is not a problem, as in it still goes plenty far, I would not worry about it. you are more likely to waste your time with att and not get anywhere otherwise. believe me, I was mad that I got a stuck pixel on my screen only a week after buying my phone and ATT refused to replace it. There is no point arguing with them. when my contract is up I am so going to verizon or sprint.
Click to expand...
Click to collapse
Well I called AT&T and their folks were really helpful. Granted their tech support folks really only know how to read from a script, but they agree with me that the problem is the hardware so a new one is being shipped out.
Little more into: I loaded up wifi analyzer and checked the signal strength. In the same room as my WiFi router I was getting -70 dBm signal where with my laptop I am getting -25. I'm guessing that this refurb phone was not put together correctly.
voodoomurphy said:
Well I called AT&T and their folks were really helpful. Granted their tech support folks really only know how to read from a script, but they agree with me that the problem is the hardware so a new one is being shipped out.
Little more into: I loaded up wifi analyzer and checked the signal strength. In the same room as my WiFi router I was getting -70 dBm signal where with my laptop I am getting -25. I'm guessing that this refurb phone was not put together correctly.
Click to expand...
Click to collapse
Yeah.. it's a hardware defect. Although it may be just a defect in the signal reader. Meaning does the connection dropout often? If it doesn't you might be still getting a good connection it's just your phone (and therefore you) thinks it has a low signal.
lkrasner said:
If it is not a problem, as in it still goes plenty far, I would not worry about it. you are more likely to waste your time with att and not get anywhere otherwise. believe me, I was mad that I got a stuck pixel on my screen only a week after buying my phone and ATT refused to replace it. There is no point arguing with them. when my contract is up I am so going to verizon or sprint.
Click to expand...
Click to collapse
Really? AT&T has always been nice to me. I got the A4G, and then precisely 31 days later the A2 came out. Even though their free return policy lasts 30 days they let me upgrade for free (because they have a 60 upgrade police for iPhones and the rep I talked to was pro-Android ). Then a couple days later I got a new A2 because my first one had a dead (not stuck) pixel.
voodoomurphy said:
Well I called AT&T and their folks were really helpful. Granted their tech support folks really only know how to read from a script, but they agree with me that the problem is the hardware so a new one is being shipped out.
Little more into: I loaded up wifi analyzer and checked the signal strength. In the same room as my WiFi router I was getting -70 dBm signal where with my laptop I am getting -25. I'm guessing that this refurb phone was not put together correctly.
Click to expand...
Click to collapse
Good to hear you're getting a new one; hopefully it won't have that problem. It definitely does sound like a hardware issue, unless it's a problem with your router. Did your original A2 cooperate fine with the router?
cogeary said:
Really? AT&T has always been nice to me. I got the A4G, and then precisely 31 days later the A2 came out. Even though their free return policy lasts 30 days they let me upgrade for free (because they have a 60 upgrade police for iPhones and the rep I talked to was pro-Android ). Then a couple days later I got a new A2 because my first one had a dead (not stuck) pixel.
Good to hear you're getting a new one; hopefully it won't have that problem. It definitely does sound like a hardware issue, unless it's a problem with your router. Did your original A2 cooperate fine with the router?
Click to expand...
Click to collapse
yeah there were no problems before. I was always impressed with the WiFi range on this little bugger.
farshad525hou said:
Yeah.. it's a hardware defect. Although it may be just a defect in the signal reader. Meaning does the connection dropout often? If it doesn't you might be still getting a good connection it's just your phone (and therefore you) thinks it has a low signal.
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I was wondering the same thing but I would have my phone and my wife's side by side with the wifi analyzer open and she was getting FAR better strength than me. I drop connection all the time too. Hopefully the new one os better.
Iv had the AT&T One X since the 4th and so far I love it! I haven't had any wifi issues or bootloops or anything, the only problem I'm having is the phone will randomly lose signal completely (0 bars, little x next to the signal) and wont get it back unless I put it into airplane mode and turn it back off, or reboot the phone. In the 6 days Iv had it it's lost signal 3 times, once on the road where I normally get at least 3-4 bars, and the other 2 happened at some point over night while I was asleep. Has anyone else been having this problem? Also do you think it's a software/radio problem that can be fixed in a update, or would it be hardware in which case I should take it to the store and exchange for a new one.
I've had this problem myself. Had the phone for 19 days now and I think it's happened to me 3 or 4 times.
I can guarantee it's fixable with a software update, even if the problem is hardware-related. At the very least, the software could detect the lack of signal and automatically cycle in and out of airplane mode to fix the problem without user interaction. But I'm sure whatever fix we get will be much more reliable than that.
WHEN we get the fix is another question...
Thanks for the reply. I figured it might be a software issue since you can cycle airplane mode and get it back and I don't really want to take it down to the AT&T store for an exchange in fear I wined up not able to set up gvoice or start getting wifi issues and the like lol. so far the signal drops are far and few in between making it an annoying issue rather than a critical one, and I read we've got root now so even if HTC/AT&T twiddle their thumbs and pretend nothings wrong I'm sure the community can save the day lol
I would swap it out Azure. My first HOX did exactly this, and I saw it reported elsewhere on a number of other devices. To me that says it's most likely a bad radio flash on some handsets. I suppose you could try and flash the RUU that was posted, as it most likely includes the radio as well.
I got tired of all my calls going directly to VM without ringing. And not being able to send out texts. My replacement works much better (or rather, how it should've from the beginning).
agentdr8 said:
I got tired of all my calls going directly to VM without ringing. And not being able to send out texts.
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Was this problem intermittent?
My phone has been doing this randomly, except it never went to voicemails, just hung up after like 30 seconds.
Wondering if I should switch it out also.
Had this problem for a day. Took my phone to the at&t store and they changed out the sim card and I haven't had a problem since.
Sent from my HTC One X using XDA
usfslacker said:
Had this problem for a day. Took my phone to the at&t store and they changed out the sim card and I haven't had a problem since.
Sent from my HTC One X using XDA
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I never thought about the sim card being a possible problem...might run up to the store when I get the chance and swap my sim out and see if that fixes it, if not I'll just swap the device out and hope all's well
The CSR actually swapped a new micro sim first, since the one provided via online sales was an older one (most likely from the iphone 4/4s batch). It didn't seem to fix the problem though.
And yeah, the problem was very intermittent. One second it would be working fine, and the next it would show the "x". Sometimes the bars would come back immediately, other times it wouldn't until I rebooted or cycled airplane mode. Luckily it happened while I was at the store; it's much easier to convince a sales rep to swap a phone when they can witness the issue(s).
Yeah it's only happened to me twice since I got it on the 4th... it'll be very hard for me to convince them that there's an issue haha... maybe I'll head down there if it happens at a time when I'm not in class or something. I'm sure if I mention returning it/their policy I'll get a swap.
agentdr8 said:
The CSR actually swapped a new micro sim first, since the one provided via online sales was an older one (most likely from the iphone 4/4s batch). It didn't seem to fix the problem though.
And yeah, the problem was very intermittent. One second it would be working fine, and the next it would show the "x". Sometimes the bars would come back immediately, other times it wouldn't until I rebooted or cycled airplane mode. Luckily it happened while I was at the store; it's much easier to convince a sales rep to swap a phone when they can witness the issue(s).
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next time my phone drops signal I'll take it into the store and see about a sim swap in hopes that'll fix the issue if not then I'll reluctantly swap the unit out (I've grown rather attached to this one xD)
**EDIT**
strange...woke up today and my phone completely lost signal again, normally there's a few days between each event but this is the first time it's happened twice in a row =\
So it happened again, I'm going to go get it switched... but it says on the Mobile network section of settings, "Disconnected because service is unavailable."
There is clearly almost full signal strength, and I have never been without service where I live.
I was expereincing constant network drops all of yesterday due to an outage. However, it's back to normal for me today. So it may be possible there's an outage near you as well.
I think it is more AT&T than your phone. I was in down town buffalo at a swim meet with 5 bars of hspa+ on my blackberry bold that has a great radio. I had data but it was slow dial up slow. There were maybe 100-200 people at the meet and it was at a community college. The only other time I had this was when I was in a car that was driving by the buffalo bills stadium. Voice worked but I had no data. I guess too many people using their cell phones.
Definitely not AT&T, my SE Xperia x10 worked perfectly fine, never had any trouble with signals.
I also encounter the intermittent signal drops on my 4 days old AT&T one x.
It seems to me that the One x doesn't hold signal as good as the iphone, my 4 and 4s usually get around 2 bars in some really remote locations of the building I work. But the One X just drops signal completely. I'll see if I can do a sim swap like some others suggested.
I'm starting to think it could be an issue with lte phones because the same thing was happening to me on my galaxy note with 2 different sim cards and 2 different devices and now it's happening on my hox
Sent from my HTC One X using Tapatalk 2
it has happened to me 3 times in 5 days. All 3 times I was either:
1. in a poor reception area and it came back on its own, i did not have to use airplane mode.
2. was using BT streaming in car and using car charger, once car charger was unplugged, signal came back.
One X has issues
Definitively problems with the phone.
I have three.
They just drop signal completely. One will work, the other will not. Only way the signal will come back is if you turn the phone on and off again. I love everything about this phone....except it isn't a very good phone.
Also, typically when I turn the phone back on, that is when I get my text messages. Nice.
Yeah I figured out it happens when I lose signal (a couple buildings on my schools campus don't get reception), and then the signal won't come back until I reboot or airplane mode.. this is after a sim swap.
Oh and do I need the box my phone came in to swap it?
Sent from my HTC One X using XDA
I have had this issue as well being on the Rogers (Canada) network. I started a thread as well and my theory is there may be a hardware issue reading the SIM cards.
Every now and then I get a "preparing SIM" message pop up on my screen. Also, I lost signal once and in frustration I slapped the phone into my palm VOILA! signal came back full.
This is the second One-X I've gotten from Rogers so there may be a design flaw somewhere. The problem is this behavior only pops up intermittently and cannot be recreated at will. This makes troubleshooting very difficult and practically unprovable in the eyes of providers.
Hopefully there are more reports of this problem and the carriers push back on HTC to resolve the problem.