Dropped my phone.. Now wifi connects, but no internet - Captivate General

Hi,
I dropped my Captivate today and since then there seems to be some issue with the internet. Wifi connects but cant browse or use gtalk etc. What can be the issue??

puneet_champ said:
Hi,
I dropped my Captivate today and since then there seems to be some issue with the internet. Wifi connects but cant browse or use gtalk etc. What can be the issue??
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Dude, that sucks...
You may want to take a look at the teardown and, if you are brave enough, try to open it up and see if something is disconnected inside...
Did you opt for any kind of insurance?

Going back to the store is the best way. Hope you got insurance. Sorry to hear bro.

try to return it if not do a teardown or send it to some kind of repair place

The fact that you dropped it once and it's had a failure is not very encouraging. Every phone I have ever owned has been dropped at least 3 times a year. Don't forget if you happened to buy it with a VISA some cards offer insurance for just such incidents.

My wifi is now showing connected but wont transmit any data...on day 31, go figure.
Battery also will not charge to 100%...stops at 98%, has happened the last 2 nights.
This is my third captivate.

Haha. A little late here, but one helpful thing for someone to try if you dropped or where in the phone would be to go check you time and date settings and make sure everything is correct.

Related

Antenna Issue : No Network Access

Ok so this has happened every night I have had the Captivate (3 nights), I go to bed at night and in the morning where my signal bar should be I have a circle with a slash through it (no network). When I go to bed I will have like 2-4 bars of service but something must happen and I lose all network functionality. I have to restart the phone which solves the problem but is a serious pain. This also happens sometimes randomly throughout the day.
Any ideas if this is a common problem with all Captivates or if it is a hardware or software issue?
I like this phone and if I can get it to work properly I love it more than my iphone but not getting service is a buzz kill and I will return it. (Bought it unsubsidized for $500 because I couldn't deal with my iphone anymore)
Note: I live in Tampa which generally has good AT&T service and have had no other problems with other phones
Did you turn off the phone and remove the sim card for a few minutes?? According to an at&t rep doing that solves network issues.
The problem I had today was that the phone showed full bars, but I couldn't send a text or make calls. I took the reps advice and it's fine for now.
Well I will give that a try tonight and see how it goes and post back tomorrow with my results. I really love everything. Else about this phone and would be a shame of I had to get rid of it because of silly antenna issues. Thanks for the advice!
Sent from my SAMSUNG-SGH-I897 using XDA App
Are you sure you don't have any power saving apps on that are turning off the radio after a few hours? Did it happen when it was stock with no programs installed? Might try and flash it back to stock and see if that solves the problem.
Otherwise you could always walk into an AT&T store and ask for another one and see if it still happens.
Well last night it did the same thing after removing the sim for about 10 minutes before bed.
And as far as knowing if it did this before I rooted it.....well...I owned the phone for maybe 10 minutes after unboxing it before I rooted it. So I have no idea if it is because it is rooted. I don't have any apps on it for power saving purposes and nothing should be killing the radio. Problem is that it isn't like airport mode is on...its completely out of service and the only way to get service back is to reboot. Turning the radios on and then off again while the phone is on won't work...it must be a reboot.
I will probably end up returning it and trying one more Captivate before I look else where for a new phone. But after seeing this screen it would be hard to look at any other phone twice.
iphone4 would be a good screen alternative
ur antenna issue is unique and a new phone will probably fix it. id get that sim replaced too.
The new iPhone would be ok...but I can't go back to an iPhone. I have had 4 of them (2 first gens) and I am so bored of them. And I know people rave about the iPhones new screen but side by side with this phone I would take the extra screen real estate anyway.
And I did consider getting a new sim card too. I think I will wait until towards the end of my 30 day return policy and trade in for a new one.
Thanks for all the help guys
koppelmanwj said:
Ok so this has happened every night I have had the Captivate (3 nights), I go to bed at night and in the morning where my signal bar should be I have a circle with a slash through it (no network). When I go to bed I will have like 2-4 bars of service but something must happen and I lose all network functionality. I have to restart the phone which solves the problem but is a serious pain. This also happens sometimes randomly throughout the day.
Any ideas if this is a common problem with all Captivates or if it is a hardware or software issue?
I like this phone and if I can get it to work properly I love it more than my iphone but not getting service is a buzz kill and I will return it. (Bought it unsubsidized for $500 because I couldn't deal with my iphone anymore)
Note: I live in Tampa which generally has good AT&T service and have had no other problems with other phones
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I've had mine since July 18th and had never have this happen...till this morning. When I pulled it off charger I noticed the signal meter what a circle with a slash. Well, I dont get great reception in my apartment so it didnt phase me until I was on my way to work and still didnt have a signal. So, I turned it off and back on and then it had a signal. So I dont know what was up with that. I'll keep an eye on it tomorrow to see if its something thats going to happen regularly.
Hmmm...so I'm not the only one having this problem. Yeah I don't get superb service in my apartment but I have also never really had any other network problems with other phones.
Wonder if there is something that kills the network if you don't have a decent signal for a certain period of time. I just wish it wasn't everyday. On the brightside nobody will wake me up with emails or texts or calls.
Sent from my SAMSUNG-SGH-I897 using XDA App

General ATT Warranty Question

I can't seem to find a straight answer on Google for this. My phone's wifi is randomly disconnecting from my home network. I'll connect it, 3 hours later it's on 4G. I go to my "Wireless and Network Settings" and Wifi is enabled, as soon as I go to "Wi-Fi Settings" it reconnects to my network. It's just a hassle. Also, my speaker will randomly sound like utter ****. As if the treble was boosted 50db. Sometimes during the middle of my phone ringing. It goes from my normal ring tone "deedle deedle doo" to "BLEEDLEBLEEDLEBLOOD." Now, both of these issues are intermittent so I would have no real way of showing a rep in person unless it was coincidentally. Also, I have a slight dent on two corners of my phone, but both of these issues occurred before the cosmetic damage. How would I go about getting ATT to replace my phone? I've heard it's free, then I read the policy on my $8/mo insurance and it said $120 or something, idk.
I think your best bet is to call AT&T and see what they say. If you're within 30 days of purchase just take it to where ever you bought it. If not, they you should go though AT&T.
I am not within the 30 days.
As for your wifi problem, I believe you have the "Night time battery saver" which at night hours (or so) it will turn off the wifi when the phone is not being used, and as soon as you unlock the screen the wifi will turn on automatically.
Hello
I work for at&t. I can tell you this any phone you buy from Att ( cept the iPhone) has a one year warranty. It doesn't matter how many scratches your phone may have really. As long as your screen isn't cracked and you haven't spilled liquid on it Att will replace it.
Now if youve had the phone for more than 30 days. You can't return it to the store. You have to get a warranty exchange via customer service over the phone. So dial 611. Tell them your phone won't connect to wifi, they will ask you to format the phone tell them you already have, and in 2 to 3 days you'll have a shiny new atrix 2.
Hope that helps.
Sent from my MB865 using xda premium
Sorry left something out. Do not do an insurance claim. Just do the warranty exchange. Insurance is really only meant for if you broke your phone or lost it.
Sent from my MB865 using xda premium
Sent from my MB865 using xda premium
I talked to ATT warranty services today. They tried telling me that both issues were caused by a degrading cell tower 25 miles from my location. What does that have to do with my phone not being able to hold Wifi and my speaker sounding gargly? And my phone works fine on the mobile network. She said she would send my phone an OTA update and firmware update and I'd get a call Monday. Coincidentally that same day they said this cell tower would be fixed. Haven't gotten it any updates. And no I'm not on night time battery saver. It happens during the day as well, periodically.
Calundle said:
I talked to ATT warranty services today. They tried telling me that both issues were caused by a degrading cell tower 25 miles from my location. What does that have to do with my phone not being able to hold Wifi and my speaker sounding gargly? And my phone works fine on the mobile network. She said she would send my phone an OTA update and firmware update and I'd get a call Monday. Coincidentally that same day they said this cell tower would be fixed. Haven't gotten it any updates. And no I'm not on night time battery saver. It happens during the day as well, periodically.
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Have you tried it over other wifi network? Sometimes might be the router that's messing around, I know because mine does...
nahuelarg86 said:
Have you tried it over other wifi network? Sometimes might be the router that's messing around, I know because mine does...
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Have I tried what?
The first two weeks I had this phone there were no problems. I have a 360 and 3 iPhones connected to this router as well with no issues.
Well, then you should exchange your phone.
There is a post somewhere here that says A2 is not compatible with 5ghz or something like that. Try using Wifi Analyzer and figure out if your neighbor's router is running on the same channel as your router. Crowded channels = drop. I'm also having problem with Auto Connect feature, but it connects after 10 mins of being in the house. Once I'm connected though I never get a dropped Wifi. It would help if you post the manufacturer and model number of your router.
About the speakers yeah A2 is not built for music enthusiast. My speakers mumbles when i put someone on speaker at full volume lol. I think reviews of the A2 mention something about the speakers not on par with the A1.
After a couple weeks without much trouble, my connection to my home wifi started getting really hit or miss. Tons of disconnects, Atrix wifi antenna just turning itself off, etc. finally tonight I dusted off an old wifi router I had taken back from my parents and hooked it into my Live Wire network (power line networking) on the other side of the house from my existing router. Haven't had a drop in a while now. First router might be hickey, or dying, or the Atrix just wasn't handling a weak signal well.
Sent from my MB865 using Tapatalk
I had this issue with mine and exchanged within the 30 days. I generally add in that it's rebooting often even after a factory reset. That usually makes the exchange foolproof.
nahuelarg86 said:
Well, then you should exchange your phone.
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That's my question, since I'm passed the 30 days, is it free? Because with Sprint even when I paid insurance like I am now it was ~$100 to replace a smartphone.
Atrixed2 said:
There is a post somewhere here that says A2 is not compatible with 5ghz or something like that. Try using Wifi Analyzer and figure out if your neighbor's router is running on the same channel as your router. Crowded channels = drop. I'm also having problem with Auto Connect feature, but it connects after 10 mins of being in the house. Once I'm connected though I never get a dropped Wifi. It would help if you post the manufacturer and model number of your router.
About the speakers yeah A2 is not built for music enthusiast. My speakers mumbles when i put someone on speaker at full volume lol. I think reviews of the A2 mention something about the speakers not on par with the A1.
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Again, it worked fine for a few weeks. None of my neighbors have Wifi, believe it or not.
jacindc said:
After a couple weeks without much trouble, my connection to my home wifi started getting really hit or miss. Tons of disconnects, Atrix wifi antenna just turning itself off, etc. finally tonight I dusted off an old wifi router I had taken back from my parents and hooked it into my Live Wire network (power line networking) on the other side of the house from my existing router. Haven't had a drop in a while now. First router might be hickey, or dying, or the Atrix just wasn't handling a weak signal well.
Sent from my MB865 using Tapatalk
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My router is actually brand new. We're in the employee testing for Cox Communication's new Docsis 3.0 routers, and again, it worked fine for about 2 weeks with this same router.
bimmerd00d said:
I had this issue with mine and exchanged within the 30 days. I generally add in that it's rebooting often even after a factory reset. That usually makes the exchange foolproof.
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Cool, I'll try throwing that in there as well!
have you tried going to the at&t store to show them what is wrong with your phone so you don't have to explain everything over the phone. They took my phone before and exchanged right at the store ^_^
Try to boost your wifi, check this out http://www.labnol.org/internet/extend-wifi-wireless-network-range/13534/ not a detailed explaination but i hope that helps.
To test your wifi - try to stay within 6 feet range with out any blockage to see if you will get disconnected - if you get disconnected then go to att store and replace ^_^
Ok again. Its free to do a warranty exchange. you have a year to do it. Try calling customer service again. I know it may sound strange but give them less information next time. I wouldn't mention anything about garbled call quality or anything like that, because they are trained to automatically assume there is an issue with either your SIM or a tower nearby.
Next time you call only mention that your phone won't connect to wifi and you've already done a hard reset. Explain that you want a warranty replacement. Like I said it may be backward but the less information you give the better so essentially they can't create a situation where they will tell you its a network issue and not your device (because it sounds like your phone to me.)
The only time you're charged for a replacement phone is when its an insurance issue which is another matter entirely. Like I said in post before as long as your screen isn't cracked and your liquid indicator isn't red ( the little square sticker under your battery it should still be white.) Then Att will replace the phone free of charge.
Sent from my MB865 using xda premium
Atrixed2 said:
have you tried going to the at&t store to show them what is wrong with your phone so you don't have to explain everything over the phone. They took my phone before and exchanged right at the store ^_^
Try to boost your wifi, check this out http://www.labnol.org/internet/extend-wifi-wireless-network-range/13534/ not a detailed explaination but i hope that helps.
To test your wifi - try to stay within 6 feet range with out any blockage to see if you will get disconnected - if you get disconnected then go to att store and replace ^_^
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The only thing is he's mentioned that he's had this particular phone for more than 30. In store we don't have the ability to exchange a phone outside of 30 days (unless the store also happens to have a warranty device center connected to it which is rare.) So most likely he has to have it exchanged over the phone via CS.
Sent from my MB865 using xda premium
Omnioussky said:
Ok again. Its free to do a warranty exchange. you have a year to do it. Try calling customer service again. I know it may sound strange but give them less information next time. I wouldn't mention anything about garbled call quality or anything like that, because they are trained to automatically assume there is an issue with either your SIM or a tower nearby.
Next time you call only mention that your phone won't connect to wifi and you've already done a hard reset. Explain that you want a warranty replacement. Like I said it may be backward but the less information you give the better so essentially they can't create a situation where they will tell you its a network issue and not your device (because it sounds like your phone to me.)
The only time you're charged for a replacement phone is when its an insurance issue which is another matter entirely. Like I said in post before as long as your screen isn't cracked and your liquid indicator isn't red ( the little square sticker under your battery it should still be white.) Then Att will replace the phone free of charge.
Sent from my MB865 using xda premium
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Yea, I figured as much about the less is more theory. They're suppose to call me in a few hours, if they don't I'll call them and use this method. I appreciate all the help. No screen cracks and the water damage indicator is white. I should be good!
And to clarify, the insurance covers it in cases where the screen is cracked, water damage, lost/stolen, etc? Basically anything that would be my fault.
Also, physically, how does the exchange work?

[Q] Wifi antenna issue?

hey folks,
So I took my A2 to AT&T last week because the external speaker would be fine, then distort and then just cut out. VERY inconvenient when you use it as a GPS and it stops talking to you while you're on an unfamiliar highway at night (wound up a good 9 miles past my turn off.) I had a 2.3.5 original A2 and they replaced it with a 2.3.6 refurb A2. Since I've gotten this new one I'm noticing my Wifi connection is either much weaker than my previous unit or the meter on the notification bar is way off. Anyone else experience this? I'm wondering if I need to either get this one replaced again or if it's just the meter's display is slightly different in reporting strength.
voodoomurphy said:
hey folks,
So I took my A2 to AT&T last week because the external speaker would be fine, then distort and then just cut out. VERY inconvenient when you use it as a GPS and it stops talking to you while you're on an unfamiliar highway at night (wound up a good 9 miles past my turn off.) I had a 2.3.5 original A2 and they replaced it with a 2.3.6 refurb A2. Since I've gotten this new one I'm noticing my Wifi connection is either much weaker than my previous unit or the meter on the notification bar is way off. Anyone else experience this? I'm wondering if I need to either get this one replaced again or if it's just the meter's display is slightly different in reporting strength.
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If it is not a problem, as in it still goes plenty far, I would not worry about it. you are more likely to waste your time with att and not get anywhere otherwise. believe me, I was mad that I got a stuck pixel on my screen only a week after buying my phone and ATT refused to replace it. There is no point arguing with them. when my contract is up I am so going to verizon or sprint.
lkrasner said:
If it is not a problem, as in it still goes plenty far, I would not worry about it. you are more likely to waste your time with att and not get anywhere otherwise. believe me, I was mad that I got a stuck pixel on my screen only a week after buying my phone and ATT refused to replace it. There is no point arguing with them. when my contract is up I am so going to verizon or sprint.
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Well I called AT&T and their folks were really helpful. Granted their tech support folks really only know how to read from a script, but they agree with me that the problem is the hardware so a new one is being shipped out.
Little more into: I loaded up wifi analyzer and checked the signal strength. In the same room as my WiFi router I was getting -70 dBm signal where with my laptop I am getting -25. I'm guessing that this refurb phone was not put together correctly.
voodoomurphy said:
Well I called AT&T and their folks were really helpful. Granted their tech support folks really only know how to read from a script, but they agree with me that the problem is the hardware so a new one is being shipped out.
Little more into: I loaded up wifi analyzer and checked the signal strength. In the same room as my WiFi router I was getting -70 dBm signal where with my laptop I am getting -25. I'm guessing that this refurb phone was not put together correctly.
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Yeah.. it's a hardware defect. Although it may be just a defect in the signal reader. Meaning does the connection dropout often? If it doesn't you might be still getting a good connection it's just your phone (and therefore you) thinks it has a low signal.
lkrasner said:
If it is not a problem, as in it still goes plenty far, I would not worry about it. you are more likely to waste your time with att and not get anywhere otherwise. believe me, I was mad that I got a stuck pixel on my screen only a week after buying my phone and ATT refused to replace it. There is no point arguing with them. when my contract is up I am so going to verizon or sprint.
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Really? AT&T has always been nice to me. I got the A4G, and then precisely 31 days later the A2 came out. Even though their free return policy lasts 30 days they let me upgrade for free (because they have a 60 upgrade police for iPhones and the rep I talked to was pro-Android ). Then a couple days later I got a new A2 because my first one had a dead (not stuck) pixel.
voodoomurphy said:
Well I called AT&T and their folks were really helpful. Granted their tech support folks really only know how to read from a script, but they agree with me that the problem is the hardware so a new one is being shipped out.
Little more into: I loaded up wifi analyzer and checked the signal strength. In the same room as my WiFi router I was getting -70 dBm signal where with my laptop I am getting -25. I'm guessing that this refurb phone was not put together correctly.
Click to expand...
Click to collapse
Good to hear you're getting a new one; hopefully it won't have that problem. It definitely does sound like a hardware issue, unless it's a problem with your router. Did your original A2 cooperate fine with the router?
cogeary said:
Really? AT&T has always been nice to me. I got the A4G, and then precisely 31 days later the A2 came out. Even though their free return policy lasts 30 days they let me upgrade for free (because they have a 60 upgrade police for iPhones and the rep I talked to was pro-Android ). Then a couple days later I got a new A2 because my first one had a dead (not stuck) pixel.
Good to hear you're getting a new one; hopefully it won't have that problem. It definitely does sound like a hardware issue, unless it's a problem with your router. Did your original A2 cooperate fine with the router?
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yeah there were no problems before. I was always impressed with the WiFi range on this little bugger.
farshad525hou said:
Yeah.. it's a hardware defect. Although it may be just a defect in the signal reader. Meaning does the connection dropout often? If it doesn't you might be still getting a good connection it's just your phone (and therefore you) thinks it has a low signal.
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I was wondering the same thing but I would have my phone and my wife's side by side with the wifi analyzer open and she was getting FAR better strength than me. I drop connection all the time too. Hopefully the new one os better.

Dropped phone no longer connects to cell network; Wifi still works

Hey guys. I've been banging my head on the desk for a few weeks now and have now given up on self-help.
I drunkenly dropped my phone and even though it had one of those soft rubber fishbone cases, the screen cracked. It worked just fine until the next day or so until the phone stopped connecting to the cell network 90% of the time. For the first week after the connection issues, it would connect to only LTE but for about 5 minutes, then have a period of 30 minutes to an hour of no connectivity. During the LTE on-time, I couldn't send/receive text messages or make calls. I was confused, but figured it was because I live in an area with poor reception. Gradually over the last week, the phone's ability to connect to anything at all except Wifi has turned to absolutely null.
I just took the phone apart completely, checking all antennas and contact points but nothing was helping. I just ordered a new antenna from eBay to see if a transplant with an OEM part will help. We'll see how that goes when it gets here.
When I powered the phone back on after a complete disassembly/reassembly, it connected to the cell network with only enough time to spare to receive the 48 texts I'd missed since the last connection was established.
My question is, I guess, what do?
Images:
i.imgur[.com]/WZDmdu7.png
i.imgur[.com]/4O7r2Ed.jpg
maybe getting a new phone from ebay or trying to replace everything(internal parts) till the signal gets back to normal
Your best option is to make sure it isn't just a software problem, I'd go back to stock and see if you can get full connection on a fully stock rom.
Replacing everything on your phone would be a tedious process, you're better off taking it apart and seeing if you have any visual components that are obviously detached, you can compare it to Adam's Deboxing video where he completely disassembles the phone and you can see where everything attaches and what everything is supposed to look like.
If that still isn't working, then i'd call Samsung and see if they'd repair it, might be worth the cost.
Sent from my SCH-I535 using Tapatalk 2
BadUsername said:
Your best option is to make sure it isn't just a software problem, I'd go back to stock and see if you can get full connection on a fully stock rom.
Replacing everything on your phone would be a tedious process, you're better off taking it apart and seeing if you have any visual components that are obviously detached, you can compare it to Adam's Deboxing video where he completely disassembles the phone and you can see where everything attaches and what everything is supposed to look like.
If that still isn't working, then i'd call Samsung and see if they'd repair it, might be worth the cost.
Sent from my SCH-I535 using Tapatalk 2
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Not bad plans of action there. Might end up doing both. I did remember updating to the CM10.2 stable the day before the connection issues, so I reverted back to a random 10.1 nightly. No luck. I'll see if I can dig up a stock ROM from the forum. I know they had one available for the Samsung Fascinate. As for Samsung repairing it, I just hope they don't charge me more than the value of my kidneys. Thanks, bruv!

Question Pixel 7 pro is good in phone reception?

Hello, I have pixel 7 pro and I'm experiencing difficulties in cell change, often when i put my phone in my pocket, and then I take it off i'm without signal for many seconds.
Anyone with the same problem?
Thanks
Same for me. After the march update is even worse. It take so long to gain back the signal and sometimes I need to reboot the phone or reset the network. Also after the latest update after the boot sometimes it takes 3-5 minutes to get the sim signal..
samueledenicola said:
Same for me. After the march update is even worse. It take so long to gain back the signal and sometimes I need to reboot the phone or reset the network. Also after the latest update after the boot sometimes it takes 3-5 minutes to get the sim signal..
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What sim network?I'm with Fastweb (Wind).
failax said:
What sim network?I'm with Fastweb (Wind).
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Now I'm using Vodafone IT. Yesterday I switched to the esim. I will keep the thread updated to see if the esim is better.
samueledenicola said:
Now I'm using Vodafone IT. Yesterday I switched to the esim. I will keep the thread updated to see if the esim is better.
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you were again with vodafone previously?
failax said:
you were again with vodafone previously?
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Yeah, I only switched from a phisical sim to an esim
In addition to the above, in my case I also hear some strange noises at the beginning of the calls, a kind of "Crack" and sometimes the voice on the other end is choppy, but it is slight and allows me to speak well most of the time.
This does not happen all the time. I am tolerating it for the moment.
I'm experiencing worse reception since the March update. On Verizon.
Yesterday I had to reboot the phone to go from the exclamation mark to LTE.
I'm thinking about doing a wipe/fresh install, hoping that might help.
I ran into this issue with mine while talking with somebody, the phone connection would randomly drop the call... shocking Google hasn't released an update to resolve this issue - it helped forcing me back to a OnePlus 11 device.
Guys, I had this exact issue on my P7P. It was driving me crazy, constantly dropping coverage and taking ages to reconnect, I had both esim and physical sim. I messaged Google support and they said it was a software issue and to wait for a fix. But like most of you I bought this phone months ago so that's not good enough. I eventually got them to do a full replace of my phone under warranty and now I have no more issues. Get them replaced!
Bxperiaz3 said:
Guys, I had this exact issue on my P7P. It was driving me crazy, constantly dropping coverage and taking ages to reconnect, I had both esim and physical sim. I messaged Google support and they said it was a software issue and to wait for a fix. But like most of you I bought this phone months ago so that's not good enough. I eventually got them to do a full replace of my phone under warranty and now I have no more issues. Get them replaced!
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What do you mean for "costantly dropping converage", i have this issue sometimes when i put off the phone from my pocket, but i noticed that if i disable wifi when i'm outside, this happens no more.However I have to do more attempts ..
failax said:
What do you mean for "costantly dropping converage", i have this issue sometimes when i put off the phone from my pocket, but i noticed that if i disable wifi when i'm outside, this happens no more.However I have to do more attempts ..
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I mean I would take my phone out of my pocket and have two exclamation marks. Or I'd be driving and my music would stop and id have the two exclamation marks. I tried absolutely everything and even moved networks and it never improved. Replaced my phone and haven't had an issue since.
Bxperiaz3 said:
I mean I would take my phone out of my pocket and have two exclamation marks. Or I'd be driving and my music would stop and id have the two exclamation marks. I tried absolutely everything and even moved networks and it never improved. Replaced my phone and haven't had an issue since.
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What is the best way to contact Google and get a warranty replacement?
swieder711 said:
What is the best way to contact Verizon and get a warranty replacement?
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I bought mine new from Amazon but I contacted Google directly. I think warranty is from Google so I would message them and see
samueledenicola said:
Now I'm using Vodafone IT. Yesterday I switched to the esim. I will keep the thread updated to see if the esim is better.
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Click to collapse
Have you news?
Same here in Germany and Vodafone , since March update worse then before.
Since a full wipe and fresh install of the March update, my cell reception on Verizon has been better. Before that I was updating without wiping and my cell reception often gave me the !
I thought I'd add a comment. I'm on TMobile in Louisiana, USA. I believe reception is the best I've seen personally on pixel 7 pro. One of the things that surprised me most is in building where I work, usually no phone signal, but on this one I can surf the Internet,etc. One other thing to note is, I have a friend with a messed up cell phone, for the longest when you talk to him you can hear an echo. On this phone there is no echo when talking to him which is surprising. I thought he had got another phone but one time after disconnecting from my pixel buds or something similar I heard the echo, and asked him; did he get a new phone because I haven't heard the echo in a while. Come to find out he has the same phone and all I could think is that possibly this phone aka clear calling(which I could be mistaken) had literally cleared up the echo.
I live in the country and have never had any issues. 5G is disabled. It's not even available anywhere near where I live. I've never had 5G coverage as far as I know. So again, personally reception has been good. If you look here, on telegram, and on Reddit there are a lot of weird complaints about reception with this phone. My only complaint about it is battery life. Ever since the November update it's sucked. I get through a day easy, but I should be getting through 2 days without charging and still have 30% no problem.
A month ago I charged my phone while working in my shed. I unplugged the phone and left it in a metal enclosure shelf (bad reception). 18 hrs later I came out and the phone had 100% charge still. It is my work iphone XR that is 2 or 3 years old. I couldn't believe it. 0% idle drain in awful reception over 18hrs. The phone may have been connected to wifi, but still. Had I done that with the p7p the battery would have been at 70% due to Google's crappy software in Google plays eevices and/or hardware searching for signal and never stopping. If they wanna use crap hardware they need better software to control the frequency of signal searching to increase battery life. The balance they've chosen between maintaining good connection signal and maintaining battery life is way too far off balance in favor of maintaining good signal. It's ridiculous and is obvious
I don't have a source or poll to refer to, but I would have to guess that device battery life is a top 3 concern of anyone buying a new device.
My first p7p had really bad connectivity. Returned it under warranty and the new one has been perfect ever since

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