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Wifi problem. Not death grip

Whenever phone is laydown i get 0 - 1 bar wifi signal.
If I put one finger between speaker and camera, I get 0-1 wifi signal.
Im getting no wifi signal 30m away.
My laptop and sgs2 gets 2-3 bars.
I got this phone yesterday....
Do I take it to tmobile where I got it from or HTC?
Is this death grip? Dont u have to hold phone landscape to get death grip?
I'm afraid that I'll get no wifi signal if I put case over it.

I'm not even holding the phone. Why they call this death grip?
http://www.youtube.com/watch?v=jp9D_vb_PU4
Took me hours to set this phone and now I need replacement.
Recorded using SGS2

Wtf need ur help here.
Took it to tmobile trying to get replacement and they told me there is nothing wrong with the phone and told me to pay 50 dollar restocking fee. Even tmobile customer service is not helping.
Also one on display had death grip too.
Mine is having really bad issue.
I can't even use wifi.
I've seen people losing 1-2 bars but mine loses all wifi signal.
What can I do.
I'm not paying 50 for replacement. I showed video and they siad nothing is wrong...tmobile hire highschool dropouts? They don't understand full bar to no bar.
One of the customer service told me there is update coming out next Friday.is it true or just another bs

So, you bought the phone from T-Mobile, you call them up saying the wifi doesn't work, and you want a replacement phone, and they say ok but there's a $50 restocking fee? That doesn't make sense.
If they insist on that charge, and you've tried calling several times to different service reps, then I would call HTC. The phone is also covered under the HTC warranty. They should fix or replace it.
The cause of this problem is still up in the air. It could be HW or SW, no one really knows for sure. So, HTC might get it and determine there's no HW fault. If so, then hopefully a SW fix will be out soon.
(I'm assuming you've searched these forums and have tried the enhanced wifi performance setting.)

Tried foil and wifi enhance option.
I'm driving 800 miles to my next duty station and dont have time to deal with this bs. I even told them I'm not happy with tmobile so I want out.
They again asked for 50 restocking fee.
If I cant get replacement, I'm moving to att with my sgs2.
My router is 10m aways and my phone is on 4g network......

Here's a copy of the T-Mobile return/replacement policy:
http://support.t-mobile.com/doc/tm21963.xml?related=y&Referring%20Related%20DocID%20List%20Index#3
This will give you some information to use when talking to them.
The only mention of a restocking fee is if you are returning the phone for a refund, and even then it says "We may charge a restocking fee." If you purchased the phone with a new plan, or as an upgrade then getting a replacement for a defective phone within the 20 day grace period should not incur a restocking fee.
I've had my own issues with them giving me bad information, and can only suggest you call until you reach someone who will do the right thing. I agree it's frustrating, and a seemingly unnecessary hassle, but that's the reality of dealing with them.

Are there phones with no death grip?
Went to 2 tmobile stores and both displayed phone was doing samething.

joon82 said:
Are there phones with no death grip?
Went to 2 tmobile stores and both displayed phone was doing samething.
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Click to collapse
Yes. I had one with no wifi problem. That was before it died completely, but the wifi worked fine. You can also see videos posted on YouTube of the wifi connection not dropping when held in the so-called death grip position.

[Q] Wifi antenna issue?

hey folks,
So I took my A2 to AT&T last week because the external speaker would be fine, then distort and then just cut out. VERY inconvenient when you use it as a GPS and it stops talking to you while you're on an unfamiliar highway at night (wound up a good 9 miles past my turn off.) I had a 2.3.5 original A2 and they replaced it with a 2.3.6 refurb A2. Since I've gotten this new one I'm noticing my Wifi connection is either much weaker than my previous unit or the meter on the notification bar is way off. Anyone else experience this? I'm wondering if I need to either get this one replaced again or if it's just the meter's display is slightly different in reporting strength.

voodoomurphy said:
hey folks,
So I took my A2 to AT&T last week because the external speaker would be fine, then distort and then just cut out. VERY inconvenient when you use it as a GPS and it stops talking to you while you're on an unfamiliar highway at night (wound up a good 9 miles past my turn off.) I had a 2.3.5 original A2 and they replaced it with a 2.3.6 refurb A2. Since I've gotten this new one I'm noticing my Wifi connection is either much weaker than my previous unit or the meter on the notification bar is way off. Anyone else experience this? I'm wondering if I need to either get this one replaced again or if it's just the meter's display is slightly different in reporting strength.
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If it is not a problem, as in it still goes plenty far, I would not worry about it. you are more likely to waste your time with att and not get anywhere otherwise. believe me, I was mad that I got a stuck pixel on my screen only a week after buying my phone and ATT refused to replace it. There is no point arguing with them. when my contract is up I am so going to verizon or sprint.

lkrasner said:
If it is not a problem, as in it still goes plenty far, I would not worry about it. you are more likely to waste your time with att and not get anywhere otherwise. believe me, I was mad that I got a stuck pixel on my screen only a week after buying my phone and ATT refused to replace it. There is no point arguing with them. when my contract is up I am so going to verizon or sprint.
Click to expand...
Click to collapse
Well I called AT&T and their folks were really helpful. Granted their tech support folks really only know how to read from a script, but they agree with me that the problem is the hardware so a new one is being shipped out.
Little more into: I loaded up wifi analyzer and checked the signal strength. In the same room as my WiFi router I was getting -70 dBm signal where with my laptop I am getting -25. I'm guessing that this refurb phone was not put together correctly.

voodoomurphy said:
Well I called AT&T and their folks were really helpful. Granted their tech support folks really only know how to read from a script, but they agree with me that the problem is the hardware so a new one is being shipped out.
Little more into: I loaded up wifi analyzer and checked the signal strength. In the same room as my WiFi router I was getting -70 dBm signal where with my laptop I am getting -25. I'm guessing that this refurb phone was not put together correctly.
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Click to collapse
Yeah.. it's a hardware defect. Although it may be just a defect in the signal reader. Meaning does the connection dropout often? If it doesn't you might be still getting a good connection it's just your phone (and therefore you) thinks it has a low signal.

lkrasner said:
If it is not a problem, as in it still goes plenty far, I would not worry about it. you are more likely to waste your time with att and not get anywhere otherwise. believe me, I was mad that I got a stuck pixel on my screen only a week after buying my phone and ATT refused to replace it. There is no point arguing with them. when my contract is up I am so going to verizon or sprint.
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Click to collapse
Really? AT&T has always been nice to me. I got the A4G, and then precisely 31 days later the A2 came out. Even though their free return policy lasts 30 days they let me upgrade for free (because they have a 60 upgrade police for iPhones and the rep I talked to was pro-Android ). Then a couple days later I got a new A2 because my first one had a dead (not stuck) pixel.
voodoomurphy said:
Well I called AT&T and their folks were really helpful. Granted their tech support folks really only know how to read from a script, but they agree with me that the problem is the hardware so a new one is being shipped out.
Little more into: I loaded up wifi analyzer and checked the signal strength. In the same room as my WiFi router I was getting -70 dBm signal where with my laptop I am getting -25. I'm guessing that this refurb phone was not put together correctly.
Click to expand...
Click to collapse
Good to hear you're getting a new one; hopefully it won't have that problem. It definitely does sound like a hardware issue, unless it's a problem with your router. Did your original A2 cooperate fine with the router?

cogeary said:
Really? AT&T has always been nice to me. I got the A4G, and then precisely 31 days later the A2 came out. Even though their free return policy lasts 30 days they let me upgrade for free (because they have a 60 upgrade police for iPhones and the rep I talked to was pro-Android ). Then a couple days later I got a new A2 because my first one had a dead (not stuck) pixel.
Good to hear you're getting a new one; hopefully it won't have that problem. It definitely does sound like a hardware issue, unless it's a problem with your router. Did your original A2 cooperate fine with the router?
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Click to collapse
yeah there were no problems before. I was always impressed with the WiFi range on this little bugger.

farshad525hou said:
Yeah.. it's a hardware defect. Although it may be just a defect in the signal reader. Meaning does the connection dropout often? If it doesn't you might be still getting a good connection it's just your phone (and therefore you) thinks it has a low signal.
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I was wondering the same thing but I would have my phone and my wife's side by side with the wifi analyzer open and she was getting FAR better strength than me. I drop connection all the time too. Hopefully the new one os better.

On my second S3, and its also broken...

How many of you have had to return your S3 due to out of box defects? My first one would chronically overheat, had low signal, miserable 3g speeds (I know they're pretty miserable anyway), awful battery life, and would consistently drop my wifi signal at home.
Now, I'm on my second device. This one doesn't hold a much better signal, and worse yet, I have a very random screen glitch where it shows digital artifacts on some screens, and sometimes it actually flashes and randomly blinks at me, very much like a PC with a bad graphics card. Unfortunately it doesn't do I consistently either.
Am I just the luckiest person alive to get two of these that are bad straight out of the box?
I feel like a dbag taking this one back after I already took the first one back with issues. Especially since the graphics thing is so intermittent.
Sent from your mother's bed.

Sorry to hear that man. The only issue mine has is with very dark Grey screens it shows small black splotches on the screen, otherwise never there and I've looked closely
Otherwise 3G is slow (200kbps or so) but bearable. No other major issues, battery holds a 6.5hr charge with constant use and screen on basically non stop stock battery
Sent from my SCH-I535 using xda app-developers app

On my second one, the first one had a Bluetooth issue. When connected to any BT device it would crackle randomly. The second one had issues out of the box. Same as you, connection was horrible. Even in the same locations and apps, the first one seemed to connect well. I ended up doing several factory resets and now it seems better. My local vzw store was convinced enough to give me a third, but after it settled down I figured that I'd just keep this one. There is something weird about these phones. The connection is worse than my thunderbolt. The battery is all over the place (due to the radio I'm sure). We'll see I guess
Sent from my SCH-I535 using xda app-developers app

I have a blue 16gb and wife has a white 16gb, both arrived early on pre-order. No issues with either phone.

Yeah, it sucks for sure, he phone has so much potential if it worked properly.
I dumped att for Verizon at the same time, and my 14/days are up today. Ill likely port back to att, and wait to see what happens with LTE here.
3G alone is just unbearable on VZ.
Sent from your mother's bed.

ClubDownforce said:
Yeah, it sucks for sure, he phone has so much potential if it worked properly.
I dumped att for Verizon at the same time, and my 14/days are up today. Ill likely port back to att, and wait to see what happens with LTE here.
3G alone is just unbearable on VZ.
Sent from your mother's bed.
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This is something to do with the phone, not verizon. I said in another thread they need to fix these cell issues asap. My old phone got 3 MBs down and up, this one gets less then 1 on both. 4G is fine but I don't live in 4G area, unless I literally walk a street away...:silly: Start calling and reporting this stuff to customer service. I've been doing this everyday.
Complaining on a forum does not fix the issues.

My first one had the USB port randomly go bad. Returned it in the first 14 days. This second unit is working ok though there seems to be a spec of dust or something under the screen that drives me slightly insane.

Radios have not been samsungs strong points. Wifi essentially does not work until I turn off power save which is a pita and resets after reboot. My rezound never had issues even with wifi on power save
Sent from my SCH-I535 using Tapatalk 2

tonictonic said:
Radios have not been samsungs strong points.
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Samsung radios have always sucked, Samsung is known for this.
My Rezound had a far better radio than either my current G3 or my Wifes Droid Charge (& the POS Nexus I had briefly was even worse).

Calling customer service doesn't fix "service" issues either, not to mention I don't have time to be on the phone with CS telling them how my service sucks every day. Not to mention that my gf can have full service, the Xoom has full service, and this phone has 3 bars if lucky, along with abysmal download speeds. Its as bad as Sprint with this phone. This doesn't seem to be Verizon isolated either, as local US Cellular customers have also been complaining of slow speeds and bad reception.
I don't even know what else Verizon has that I'd consider. Just sucks, because the phone is very nice.
Sent from your mother's bed.

i returned my gs3 suposedly due to factory defect but i knew it was my fault, and it had 3 dents on it from me dropping it lol... after flashing roms with k-exec so many times, i managed to change the network type to 3g only and the best buy rep couldn't figure out how to get it to connect to 4g. I know how i could of fixed it with phone info from android market but thats after the fact.... So he replaced with a brand new pebble blue 16g gs3 and it was updated to vrlg1 rather the older version. I was greatfull plus i added black tie protection and purchased buy back before they ended the program :fingers-crossed::good:

jmorton10 said:
Samsung radios have always sucked, Samsung is known for this.
My Rezound had a far better radio than either my current G3 or my Wifes Droid Charge (& the POS Nexus I had briefly was even worse).
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I am still not convinced this is the case. I also have a rezound. They report the signal differently and what I've noticed is that it seems like the Samsung phone because of the way it reports the signal assumes the signal is worse before the rezound does and kicks to 3G sooner.
I don't know if it can be changed so it holds 4G longer, but back when I had an evo 4G with wimax you could tell the phone to hold the signal longer than default and I'd get wimax in my house when default settings would kick me immediately to 3G when I walked through the front door.
So I don't think the phone has terrible radios just that if you rated the 4G signal on a scale of 1-20 with 20 being the worst reception, that the rezound will hold 4G until it hits 18-19 and switch to 3G and the GSIII cuts out at 12-13 and there for where I have signal with my rezound, I could have it with the GSIII, other than it decides to dump the signal.
Sent from my SCH-I535 using xda app-developers app

onpoint10101 said:
i returned my gs3 suposedly due to factory defect but i knew it was my fault, and it had 3 dents on it from me dropping it lol... after flashing roms with k-exec so many times, i managed to change the network type to 3g only and the best buy rep couldn't figure out how to get it to connect to 4g. I know how i could of fixed it with phone info from android market but thats after the fact.... So he replaced with a brand new pebble blue 16g gs3 and it was updated to vrlg1 rather the older version. I was greatfull plus i added black tie protection and purchased buy back before they ended the program :fingers-crossed::good:
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I work at best buy geek squad. It's not called black tie anymore it's called geek squad protection. Black tie was always the dumbest **** I ever heard. Also buy back is staying for mobile phones forever. The rest of the store got rid of it though cause it was a ripoff LOLOL
Sent from my SCH-I535 using xda premium

xsteven77x said:
I work at best buy geek squad. It's not called black tie anymore it's called geek squad protection. Black tie was always the dumbest **** I ever heard. Also buy back is staying for mobile phones forever. The rest of the store got rid of it though cause it was a ripoff LOLOL
Sent from my SCH-I535 using xda premium
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was never called black tie, it was Geeksquad Black Tie protection, Which if you are part of the actual Geeksquad culture, made perfect sense. It just doesn't relate well to your average person.
Also, Buyback is still a plausable rip off. If you are lazy, then it makes sense to get it. I will use my rezound as an example though. Best Buy has the phone in the system for 650. In the first six months I would get back 325 back. If you held the phone like I did for 9 months, you'd get 40% of the phone back, so 260 dollars. Not counting that after 10 months it is 30%. If I sold my phone on swappa, ebay, what have you, including my extended battery, I could get about that much, or more, without having to pay an initial fee to get the ability to get that money back.
Also, people are stupid, and phones that are already s-off, and with a rooted rom sell for more money. Best buy doesn't trade in the extended battery, and it being s-off'd would kill its value, if the tech doing the trade in even knew how to check for that.

My S3 was working great until this week (right after the 14 days return window). Now WiFi is dropping, 4G is running at worse than 3G speeds, phone randomly shuts off, apps that worked fine previously now crash / lock the phone on a black screen. I hope I can just swap this back out for my Thunderbolt without any issues. Hopefully I can get a replacement on this. If the 2nd one has these issues, I'll go back to my Thunderbolt which has been rock-solid since I got it.

angie4u said:
thats weird. Me and two my friends recently switched to S3 and none of us have had issues with the phone.
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same here...no issues. whatsoever...
there are things that i dont like. .but they are tocuhwiz related.
heck i even dropped my S3 in a baby bath tub...(i have a thread about that with pics of it dissembled) & still works flawlessly...
however with all the verizon BS on there...my quadrant scores arent what i thought they would be/should be

enohand said:
same here...no issues. whatsoever...
there are things that i dont like. .but they are tocuhwiz related.
heck i even dropped my S3 in a baby bath tub...(i have a thread about that with pics of it dissembled) & still works flawlessly...
however with all the verizon BS on there...my quadrant scores arent what i thought they would be/should be
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People have been getting over 5000 scores on my 100% bloated stock deodexed ROM. They have all the Verizon garbage on them.
Sent from my SCH-I535 using xda app-developers app

I'm not complaining about build quality, the speed of the phone, touchwiz, etc. My complaint is simply with what seems to be a slight lapse in quality control, which has affected me twice now, haha.
No biggie. I guess I'll just see what Best Buy says when I take it in.
Sent from my Xoom using Tapatalk 2

nosympathy said:
People have been getting over 5000 scores on my 100% bloated stock deodexed ROM. They have all the Verizon garbage on them.
Sent from my SCH-I535 using xda app-developers app
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im interested in what & how you got those scores.
i come in consistently around 4200-4600 but i also have the free version so i dont know if thats causing it

My first phone was a pre order phone. For the lifebof me and Samsung and Verizon. We could not get the flipping GPS to find the phone. Both Verizon and Samsung tried to tell me that the phone needs the celular network to use GPS. I had to tell them that that is either impossible or that the phone is falsely advertising stand alone GPS. And if Samsung and Verizon allowed that to be that some one is in for a legal ride. I told them that I would never purchase a phone or any mobile communicqtion device without that option. Long story short they sent me a new one. And everything works perfectly. Well, with the exception of it freezing on me at times. This could be due to an over heating issue or just bad designe in the software. Though it has not happened in a while since I have frozen some of the Verizon and Samsung crap bloat. Specifficly Verizon. They know how to screw a good thing up. Also, I have this thing underclocked at 918MHz-1.134GHz. This helps a great deal because of wifi teather and bluetooth on in my car all day long. Now to find a charger that will let it more than just charge at a snails pace.
Sent from my SCH-I535 using XDA App

Charging port corrosion.

I just got a nice little email from verizon about corrosion on the charging port on a device I returned. Other than the fact since they put up a 4g tower and now my signal has gone from horrible to almost non-existent and poor GPS lock the phone worked fine. No charging issues. I wasn't going to send the phone back but the GPS lock on the replacement was much better and I thought switching would rule out a hardware issue.
The phone had no damage, the inner stickers were fine because it was never in water. The only thing that might have happened is that since I have to go outside in order to make a call I have been out in the rain in order to use my phone as a phone. I have never had an issue with past phones so I didn't expect to have any issues. I have a complaint in about the corrosion and the port is not affected in any way. Charging and data isn't a problem at all. I have been seeing massive battery drain but I also see it with the GF's droid charge because the phone is constantly searching for signal. The battery drain is also present on the new S3 as well to the point I ordered 2 new OEM batteries in case that was the issue.
Now I'm possibly out $300 and no device to show for that $300 just because I thought replacing the phone I preordered might help my case with the piss poor service I have been getting lately. Has anyone been hit with this before and what was the result? Honestly they just need to send me a range extender. I refuse to pay for one seeing as their change to the network is what caused the signal drop. The droid charge is experiencing worse signal as well.
Not pleased.

Farabomb said:
I just got a nice little email from verizon about corrosion on the charging port on a device I returned. Other than the fact since they put up a 4g tower and now my signal has gone from horrible to almost non-existent and poor GPS lock the phone worked fine. No charging issues. I wasn't going to send the phone back but the GPS lock on the replacement was much better and I thought switching would rule out a hardware issue.
The phone had no damage, the inner stickers were fine because it was never in water. The only thing that might have happened is that since I have to go outside in order to make a call I have been out in the rain in order to use my phone as a phone. I have never had an issue with past phones so I didn't expect to have any issues. I have a complaint in about the corrosion and the port is not affected in any way. Charging and data isn't a problem at all. I have been seeing massive battery drain but I also see it with the GF's droid charge because the phone is constantly searching for signal. The battery drain is also present on the new S3 as well to the point I ordered 2 new OEM batteries in case that was the issue.
Now I'm possibly out $300 and no device to show for that $300 just because I thought replacing the phone I preordered might help my case with the piss poor service I have been getting lately. Has anyone been hit with this before and what was the result? Honestly they just need to send me a range extender. I refuse to pay for one seeing as their change to the network is what caused the signal drop. The droid charge is experiencing worse signal as well.
Not pleased.
Click to expand...
Click to collapse
Why don't you talk to a Verizon rep directly? I think your story sounds very reasonable and should be considered normal phone use.
Maybe explaining to them that corrosion is a natural process and out of general control of human manipulation might sway them a bit?? It just seems so nit-picking at that point.
If you explain to them there was no inclination that the phone was damaged and that was not the reason you sent it back, they should take that into consideration.
Sent from my SCH-I535 using Tapatalk 2

Well I ended up having to pay $99 for an insurance claim instead of $300 for the "defective" device. I'm still not 100% happy seeing as it was normal use and the low res, crappy photo didn't prove to me that there was any issue with the phone.
I have never had an issue returning a phone before.
I still don't get a decent signal in my house and after this I won't even consider paying for a range extender.

Using old unlimited verizon plan as home internet... any one done it?

So I've been waiting to get internet at my apartment, and have been using my one m8 tethered as home internet (thanks to the help on this forum getting a ROM running on it that lets me use the mobile hotspot).
Its working great. However, i'm at 120GB with 5 days to go. Being that this would be, under most carrier plans, an insane amount of data... I'm wondering if anyone has any experience with this. I definitely haven't seen any throttling or slowdown. Runs PS4 games, streaming, whatever. I was actually at 60GB 5 days into the month and have made a concereted effort to slow down lol, otherwise I might be in the 300-400GB range. That said, it really isn't too bad.
I actually just ordered time warner cable for $40/mo, so I guess I'm moving on anyway. But I'm curious if anyone has been doing this for an extended period and if Verizon ever made a stink.

Someone I know does. He canceled all wired tv, phone, & internet service to his home and has been using his verizon S4 for it all for over a year now. He's on the old unlimited data plan. It is apparently working well for him but he had to get a special wifi card for his PC to use the hotspot from the phone. He uses a wifi capable "smart" bluray player to get all his TV programming from youtube, netflix, and amazon prime. He said it was a learning curve to find all the tv programming he used to watch on cable but he has been able to get it all, albeit, at a later release date then the mainstream networks' prime time debuts.

I do it, but with T-Mobile.
Just one thing though....constant wifi tethering will destroy your phone. Specifically the battery, but all that heat and energy use can't be good for the rest of it either. I ruined 2 batteries on my Galaxy Light in less than a year. Ruined 2 Motorola Razr Maxxes this way too. You don't want to be doing this with a phone like the M8 that is practically impossible to repair.
If you choose to go this route, pick up a cheap (rootable, obviously) phone with a removable battery, like a Galaxy S3 to use as your "home" phone.

The S4 is better then the S3 in that regard because it supports that newer faster LTE (aws?), the wifi hardware is quite a bit more advanced (faster), and the repairs (if ever necessary) are easier. Wifi tether does use a lot of power but you'll be plugged in for that most of the time, especially at home. The circuitry holds up just fine in the S4 as long as you're not aggravating the situation with over-volting / over-clocking.

I had been using my old Droid 4 as a home gateway/router before I got the One working. Perhaps I could just use that as my home router.. it worked well enough but would cut out occasionally (annoying during games... the One doesn't do that). If anything the Droid 4 seemed to have a stronger wifi signal when it worked though... better range, just as fast as the M8.
Do you know how much data your friend goes through?

The Droid 4 does/did get really hot while tethering. To the point I'd usually rest it on a cold can of soda or something while using it, lol. The One doesn't get nearly as hot.

Keep in mind that the power consumption and heat generation of the screen still dwarfs that of the wifi module. While using the phone as a home internet gateway the screen will likely be off most of the time.
I don't know about his data useage quantity but he's almost always got something streaming video of some kind. Its probably not ideal for serious gaming because the signal does drop out from time to time. Toggling airplane mode on and off again reestablishes a full-speed connection pretty quick but it would be disruptive in a game.

well. my signal on the One hasn't dropped and I've been logging a lot of Destiny this month. Sometimes you'll get a little lag but it isn't bad.
Just saw that VZW is hiking unlimited prices $20/mo... wonder if that'll get challenged by the FCC (like throttling etc): http://money.cnn.com/2015/10/08/tec...ted-plan-increase/index.html?iid=hp-stack-dom

I have old UDP and use my phone hotspot to devices it in my motorhome. All was good until 2 months ago when I used 50-60gb and they throttled me since. No 4g at all from home tower. get 4g elsewhere .
How do I approach customer service to get un-throttled? New reports say they are not throttling anymore.
Thanks.

Try cycling airplane mode on/off to reestablish a 4G data connection.

0reo said:
Try cycling airplane mode on/off to reestablish a 4G data connection.
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Click to collapse
Tried that 50 million times. She a no work! Others get 4g at my place not me.

This is my SOLUTION
Verizon 4G LTE Broadband Router With Voice
Works like a charm.

Born<ICs said:
I have old UDP and use my phone hotspot to devices it in my motorhome. All was good until 2 months ago when I used 50-60gb and they throttled me since. No 4g at all from home tower. get 4g elsewhere .
How do I approach customer service to get un-throttled? New reports say they are not throttling anymore.
Thanks.
Click to expand...
Click to collapse
i would just call them and explain your problem as you have here, and leave out the throttle part.
back up your data firs, they will likely have you factory reset at some point.
it could be a problem with your phone, or a problem with the towers in your area. they will determine which.
its very unlikely they are throttling. they wouldnt reduce the 4g signal output on an entire tower to do it, and they are actually prohibited from doing it by the fcc.

bweN diorD said:
i would just call them and explain your problem as you have here, and leave out the throttle part.
back up your data firs, they will likely have you factory reset at some point.
it could be a problem with your phone, or a problem with the towers in your area. they will determine which.
its very unlikely they are throttling. they wouldnt reduce the 4g signal output on an entire tower to do it, and they are actually prohibited from doing it by the fcc.
Click to expand...
Click to collapse
.
Thank you. Ended up swapping Sim then got consistent signal a few days later. No idea what they did on their end. Swapped Sim to 6P and all is good now.

I did this when I was doing my internship. I mainly just streamed Netflix and only hit 256GB that month. There was a time Verizon was throttling my data even though they wouldn't admit it until I eventually got transferred to an engineer . None of their support tiers could answer my questions and kept telling me they didn't have the capability to throttle so the problem is my fault. I somehow eventually talked to an engineer at Verizon and the engineer didn't directly admit it but rather, he implied that they do have that capability and the support techs were lying. One tech blamed "tower service in the area" and another tech blamed the unlocked bootloader on my 2013 Moto X DEV for causing the connectivity issues even though I was running the stock ROM and even restored everything back to stock prior to calling. Hahaha.. The funny thing is that the connection went back to normal directly after that call ended. Weird how that works....