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Will Samsung fix bricked Skyrocket within warranty without question?

Has anyone bricked their Skyrocket after rooting it, sent it back to Samsung, and had luck? I imagine they have so many phones coming in/out that they might not check. Ultimately, just hooking it up to their JTAG unit and reflashing it.
But, I'd like to know if anyone has had any experiences with this.

If you search answers will come I suggest something about bricked phones
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nrm5110 said:
If you search answers will come I suggest something about bricked phones
Sent from my SGH-T989 using Tapatalk 2
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k, thanks. So it seems like they will replace them. I'm wondering if I should say that Kies died during an update or if it just died and won't power on.

Battery on your comp died or you dog tugged on the cable mid update
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bricked mine. wouldnt even turn on. couldnt get recovery or download mode. sent it to samsung and they marked it as a faulty pcb and replaced it.

Be very very careful when your flashing. Don't flash in a thunder storm, in a car, or while your moving. Make sure your phone, your computer are charged. Make sure your USB ports work your cables are good. Make sure not to move your phone, hold your phone while its flashing. Be sure to read and read again before you flash.
Check double check every file. Make sure your downloads complete, make sure its for your phone. Read other post and learn from them. And you won't have another bricked phone.
Sent from my SAMSUNG-SGH-I727 using xda premium

hedpe said:
Has anyone bricked their Skyrocket after rooting it, sent it back to Samsung, and had luck? I imagine they have so many phones coming in/out that they might not check. Ultimately, just hooking it up to their JTAG unit and reflashing it.
But, I'd like to know if anyone has had any experiences with this.
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Hard bricked mine the other day. Went to at&t said it turned off when I plugged it in and they gave me a new one right away.
Sent from my SAMSUNG-SGH-I727 using xda premium

Just came back from At&t Device Support Center and they fixed my bricked Skyrocket in less then 10 minutes. The chick giggled when she saw it was rooted and said I shouldn't do it anymore. LOL. If you're under warranty still, go to your local center. Maybe they'll fix it even if it isn't under warranty. Might depend on the person though.

greekunit690 said:
Hard bricked mine the other day. Went to at&t said it turned off when I plugged it in and they gave me a new one right away.
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Are you in your 1st month ? or just in the warranty ?
---------- Post added at 03:02 PM ---------- Previous post was at 03:00 PM ----------
IEatKittys! said:
Just came back from At&t Device Support Center and they fixed my bricked Skyrocket in less then 10 minutes. The chick giggled when she saw it was rooted and said I shouldn't do it anymore. LOL. If you're under warranty still, go to your local center. Maybe they'll fix it even if it isn't under warranty. Might depend on the person though.
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Did they replace it with another device ? what do you mean by "repaired" ?

mahanddeem said:
Are you in your 1st month ? or just in the warranty ?
---------- Post added at 03:02 PM ---------- Previous post was at 03:00 PM ----------
Did they replace it with another device ? what do you mean by "repaired" ?
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To me, it sounds like he didn't know how/or couldn't get into dl mode. Att fixed his by flashing it back to stock.
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IEatKittys! said:
Just came back from At&t Device Support Center and they fixed my bricked Skyrocket in less then 10 minutes. The chick giggled when she saw it was rooted and said I shouldn't do it anymore. LOL. If you're under warranty still, go to your local center. Maybe they'll fix it even if it isn't under warranty. Might depend on the person though.
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Wait. CHICK?! :O
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hedpe said:
Has anyone bricked their Skyrocket after rooting it, sent it back to Samsung, and had luck? I imagine they have so many phones coming in/out that they might not check. Ultimately, just hooking it up to their JTAG unit and reflashing it.
But, I'd like to know if anyone has had any experiences with this.
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Keep us updated please and good luck

Yes chick! Kind of a hottie too.
Sent from my SAMSUNG-SGH-I727 using XDA

IEatKittys! said:
Yes chick! Kind of a hottie too.
Sent from my SAMSUNG-SGH-I727 using XDA
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Bet you Brick your phone again
Sent from Down The Rabbit Hole, using Tapatalk 2.

Haha. You'll lose that bet its a couple of blocks away from my sisters job so might pass by with a complaint about my phone getting to "hot" or I can say my contacts are not saving and ask her to put her number and see if it saves. Ill go with that one.
Sent from my SAMSUNG-SGH-I727 using XDA

greekunit690 said:
Hard bricked mine the other day. Went to at&t said it turned off when I plugged it in and they gave me a new one right away.
Sent from my SAMSUNG-SGH-I727 using xda premium[/QUOTE
Did they check the IMEI number to see if it was till under warranty, or did you just give them the phone and your account information?
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ATT will replace if under warranty
Just went through the process here myself. ATT will replace if under warranty. They asked if I'd gotten it wet or dropped it - no questions about flashing custom ROM - especially the wrong custom ROM : )
Good luck

rkaler said:
Just went through the process here myself. ATT will replace if under warranty. They asked if I'd gotten it wet or dropped it - no questions about flashing custom ROM - especially the wrong custom ROM : )
Good luck
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going to see will they take mines and switch it out the same day, I bought my skyrocket with broke screen from my friend, he said he accidently kept the phone old one, so I bought it for a reasonable price, if they take a look at the IMEI will they say something about it being not sent back, I mean I been using it for awhile now, I say about 2 or 3 months. Hopefully they'll switch it without problems or asking for my account, but some how I know they will what do yall think?

Ljdd said:
going to see will they take mines and switch it out the same day, I bought my skyrocket with broke screen from my friend, he said he accidently kept the phone old one, so I bought it for a reasonable price, if they take a look at the IMEI will they say something about it being not sent back, I mean I been using it for awhile now, I say about 2 or 3 months. Hopefully they'll switch it without problems or asking for my account, but some how I know they will what do yall think?
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The imei is the first thing they look at, as that is how they tell if it's under warranty or not. Send it for jtag, about 50 bucks.
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xcrazydx said:
The imei is the first thing they look at, as that is how they tell if it's under warranty or not. Send it for jtag, about 50 bucks.
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Yeah, JTAG might be my first, I dont get a upgrade till February, hopefully they'll replace it, Im going to seee today, when I get time and with my girlfriend, I hope the warranty is still good though

[Q] Rooting voids what warranty?

OK guys, so I know that rooting your Skyrocket voids the warranty, but I've been looking around on the net and I've seen some phones that when you root, the warranty only no longer covers things directly involved with the rooting, for example, bricking, uninstalling system apps, getting infected by virus/malware etc. So the question is, does this apply to the Skyrocket?
Simplifed: Does rooting the Skyrocket make it so that if I were to drop my phone, screen cracks, and I send it in, will Samsung just throw it away? Or is it just that if I root my phone, brick it, send it in, THEN they throw it away?
Thanks in advance guys!
BTW Skyrocket is awesome phone :laugh:

Odds are they won't even know unless your flash counter is higher than 0 in download mode. Even then, they still probably wouldn't notice.
Note: When I wrote this, I assumed we were talking hard-brick. Goes without saying that yes, if your phone boots up and they can see it's not stock, your warranty is voided.

If they can prove that it's been rooted, they won't even touch it. You'll be responsible for the full replacement cost.
If they can't prove that it's rooted (won't turn on and needs a software restore to get it working again) then it's up to whomever is looking at the phone to determine if they will cover the replacement under warranty.
Please note - I've had a rooted device that was replaced under warranty, but only because it would not boot up at all and so it could not be proven that it was rooted.

liquidzoo said:
If they can prove that it's been rooted, they won't even touch it. You'll be responsible for the full replacement cost.
If they can't prove that it's rooted (won't turn on and needs a software restore to get it working again) then it's up to whomever is looking at the phone to determine if they will cover the replacement under warranty.
Please note - I've had a rooted device that was replaced under warranty, but only because it would not boot up at all and so it could not be proven that it was rooted.
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So then, say, I dropped my phone on a rock, and it could boot up, but there was nothing caused by the software itself that went wrong, they wouldn't even touch it?

RewinX said:
So then, say, I dropped my phone on a rock, and it could boot up, but there was nothing caused by the software itself that went wrong, they wouldn't even touch it?
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Everything is void. You have to flash back to stock to get it fixed.
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xcrazydx said:
Everything is void. You have to flash back to stock to get it fixed.
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No offense gents but xda tv has your answer
And the company such as att don't cover customer damage they only cover factory issue that iS it you droP your phone your SOL
https://www.youtube.com/watch?v=9YcIHaajda8&feature=youtube_gdata_player
RewinX said:
So then, say, I dropped my phone on a rock, and it could boot up, but there was nothing caused by the software itself that went wrong, they wouldn't even touch it?
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liquidzoo said:
If they can prove that it's been rooted, they won't even touch it. You'll be responsible for the full replacement cost.
If they can't prove that it's rooted (won't turn on and needs a software restore to get it working again) then it's up to whomever is looking at the phone to determine if they will cover the replacement under warranty.
Please note - I've had a rooted device that was replaced under warranty, but only because it would not boot up at all and so it could not be proven that it was rooted.
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T.J. Bender said:
Odds are they won't even know unless your flash counter is higher than 0 in download mode. Even then, they still probably wouldn't notice.
Note: When I wrote this, I assumed we were talking hard-brick. Goes without saying that yes, if your phone boots up and they can see it's not stock, your warranty is voided.
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RewinX said:
OK guys, so I know that rooting your Skyrocket voids the warranty, but I've been looking around on the net and I've seen some phones that when you root, the warranty only no longer covers things directly involved with the rooting, for example, bricking, uninstalling system apps, getting infected by virus/malware etc. So the question is, does this apply to the Skyrocket?
Simplifed: Does rooting the Skyrocket make it so that if I were to drop my phone, screen cracks, and I send it in, will Samsung just throw it away? Or is it just that if I root my phone, brick it, send it in, THEN they throw it away?
Thanks in advance guys!
BTW Skyrocket is awesome phone :laugh:
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crashpsycho said:
No offense gents but xda tv has your answer
And the company such as att don't cover customer damage they only cover factory issue that iS it you droP your phone your SOL
https://www.youtube.com/watch?v=9YcIHaajda8&feature=youtube_gdata_player
Sent from my SAMSUNG-SGH-I727 using xda premium
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unless you buy insurance, then u still have to pay $100+ for replacement.
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droidbabyxda said:
unless you buy insurance, then u still have to pay $100+ for replacement.
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OK, I have insurance, so if I break it will I get a free replacement or will I get with contract price?
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RewinX said:
OK, I have insurance, so if I break it will I get a free replacement or will I get with contract price?
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Not free. You will have to pay a deductible. You should read your paperwork and know what you signed up for.
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xcrazydx said:
Not free. You will have to pay a deductible. You should read your paperwork and know what you signed up for.
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I know, I just thought maybe there was a different plan.

Best buy black tie plan is much better IMO. Little bit more expensive, but no deductible and no limit to replacements. I got a replacement for mine, no questions asked.
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I don't even touch warranties. They're expensive and almost always useless. If my phone is severely damaged somehow, it can be restored to stock and bricked in Kies whether the screen works or not.
Now, in terms of drops...let's just say I'm very careful not to develop butter fingers...
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T.J. Bender said:
Now, in terms of drops...let's just say I'm very careful not to develop butter fingers...
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Heh, wish I had that luxury.
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[Q] Flashed Wrong Rom

Well I accidentally flashed a GS3 rom on my skyrocket and I'm pretty sure its bricked. The phone stays black and doesn't appear to power on at all. I am unable to get into recovery or download mode to flash in odin. The flash was a clean install and I had formatted both my emmc and usb mounts.
My question is should I bother taking it in to att or will they know that I've had it rooted? Or should I just bite the bullet and send it in for a jtag and pay around $70?

If it won't power on it could be any number of things from AT&T's perspective. It's worth a shot to see what they say.
Sent from my CvD Nibbled Skyrocket
Quando Omni Flunkus Moritati

warranty it, just play stupid and say it wont turn on and you dont know why, and dont mention anything about flashing a rom

Definitely a hard brick. I'd take it to AT&T first, tell them you were in the middle of the firmware update (act dumb) and the phone just turned off and wouldn't turn back on. I've heard stories (see edit below) of AT&T-owned stores calling corporate for guidance as AT&T's update was implicated, then just pulling out a new phone and handing it over well after the 14/30 days are up. More likely, they'll refer you to Sammy to have it warrantied out. Nothing to lose by trying at least the AT&T store first, as a one-day turnaround and free replacement is a better deal than waiting for Sammy to do their thing and send you a refurb, or spending the money on JTAG.
Edit: Stories. That's it. Haven't seen it happen. Your mileage may vary.

Thanks everyone. I'll head to att tomorrow and give it a shot. Will report back with outcome.

Take it to att if its still under warranty and play dumb. If it won't turn on they won't know its rooted or other ROMs have been put on. I'm sending this from a phone that was replaced under the same circumstances you're in:thumbup:
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jd1639 said:
Take it to att if its still under warranty and play dumb. If it won't turn on they won't know its rooted or other ROMs have been put on. I'm sending this from a phone that was replaced under the same circumstances you're in:thumbup:
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Thanks for your response. Unfortunately I am out of warranty. I've had the phone for almomst a year now.

If it's under a year you're OK. Mine had a month to go. Got a 90 day warranty on the new phoneso got a two month extended warranty with the new phone
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jd1639 said:
If it's under a year you're OK. Mine had a month to go. Got a 90 day warranty on the new phoneso got a two month extended warranty with the new phone
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Went to ATT and they swapped my phone out for a new one. Thanks everyone!

SeaDonkey said:
Went to ATT and they swapped my phone out for a new one. Thanks everyone!
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Nice! Out of curiosity, what did you say? Turned off and won't turn back on? You can answer via PM if you think they might see or anything.

That's it. They tried to turn it on, called a tech guy, still couldn't get download mode and that was it. Just don't talk and use short answers to the questions. Take the sd card out, of course. They send a refurb'd phone, less the back and battery. You then send the old phone back in a prepaid envelope that comes with the re furb. Pretty painless
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jd1639 said:
That's it. They tried to turn it on, called a tech guy, still couldn't get download mode and that was it. Just don't talk and use short answers to the questions. Take the sd card out, of course. They send a refurb'd phone, less the back and battery. You then send the old phone back in a prepaid envelope that comes with the re furb. Pretty painless
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Even if it is out of warranty?
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It has to be within warranty period.
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droidbabyxda said:
Even if it is out of warranty?
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Of course not, it has to be in the warranty period.
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jd1639 said:
That's it. They tried to turn it on, called a tech guy, still couldn't get download mode and that was it. Just don't talk and use short answers to the questions. Take the sd card out, of course. They send a refurb'd phone, less the back and battery. You then send the old phone back in a prepaid envelope that comes with the re furb. Pretty painless
Sent from my SGH-I727 using xda app-developers app
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Exactly. I told them it froze up during the official update and wouldn't turn back on. Just played stupid. The funny thing is that I accidentally left my sd card in it and I know that I had a folder on there named "rom_flashing" lol. I got very nervous when they saw the sd card, swapped it in the new phone and booted it up. I told them I was in a hurry and took the phone then bounced out. :good:

SeaDonkey said:
Went to ATT and they swapped my phone out for a new one. Thanks everyone!
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:thumbup::thumbup::thumbup:
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[Q] Bricked? Can't enter download mode

I just tried flashing to the latest slim bean rom and when I went to reboot, the phone turned off. Can't turn it back on, can't get into download mode with the USB cable, battery out/anything. Is there anything I can do at this point? IT seems completely dead. Doesn't even show a charging icon when I plug it into the charger. I've had problems before but I've at least been able to get into download mode.
Any suggestions??

Doesn't sound good. You have no life at all in the phone? If not you're hard bricked and jtag is your only hope. You sure you flashed to correct Rom for your device?
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yeah I've been tinkering for a while and never had this happen before. No sign of life at all. What's jtag? I was thinking of trying to get it replaced at at&t

Dracarnion said:
yeah I've been tinkering for a while and never had this happen before. No sign of life at all. What's jtag? I was thinking of trying to get it replaced at at&t
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Google mobiletechvideos. They can fix it for about 50 bucks
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It's possible I installed something for i777 by accident Thanks. I will give that a try. Think I would have any luck getting it replaced at AT&T?

Dracarnion said:
It's possible I installed something for i777 by accident Thanks. I will give that a try. Think I would have any luck getting it replaced at AT&T?
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It's possible and that would brick you.
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---------- Post added at 11:27 AM ---------- Previous post was at 11:23 AM ----------
Are you still under warranty? If do its worth a try. Just play dumb and tell them it won't turn on.
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Yeah, i have the extended warranty, but it looks like they want to charge $199 to replace it, regardless :-\. Guess it makes more sense to go through jtag.. are they legitimate? How long until I would get it back?

Dracarnion said:
Yeah, i have the extended warranty, but it looks like they want to charge $199 to replace it, regardless :-\. Guess it makes more sense to go through jtag.. are they legitimate? How long until I would get it back?
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I've never used them but a lot on xda have and it sounds like good service. Typical turn around time seems to be about a week. You can pay for faster service.
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jd1639 said:
I've never used them but a lot on xda have and it sounds like good service. Typical turn around time seems to be about a week. You can pay for faster service.
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Thanks for all your help. I actually have an extended warranty, but they wanted to charge me $200 for a replacement (which would probably end up being a refurb anyway). I sent it out to mobiletechvideos today and I'm hoping to have my phone back by the end of the next week. Better make sure I double-check what I'm flashing next time
Another side question - I tried flashing a few ROMs but I got errors during the flash (CM10, CM9) Do I need to have a specific bootloader enabled for those?

Dracarnion said:
Thanks for all your help. I actually have an extended warranty, but they wanted to charge me $200 for a replacement (which would probably end up being a refurb anyway). I sent it out to mobiletechvideos today and I'm hoping to have my phone back by the end of the next week. Better make sure I double-check what I'm flashing next time
Another side question - I tried flashing a few ROMs but I got errors during the flash (CM10, CM9) Do I need to have a specific bootloader enabled for those?
Click to expand...
Click to collapse
No. Don't have to worry about boot loaders on the i727. Just make sure the Rom is for it. As you learned, flashing a rom for a different device is not a good thing. Good luck on the jtag.
Read vincoms stickies in the development forum. They have good information on flashing. There is a lot of info there so its not an easy read but they'll save you a lot of headaches of you go thru them.
Edit: what recovery were you using to flash? If you were having problems out its probably an older version. Check that you have the latest. I've had good luck with twrp 2.4.4.0
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Wanted to give some hope, New S4 with MDL

Just bought my S4 today at Costco and its MDL!!!!!
I wanted to give you guy's hope they are still out there.
P.S. the guy offered to buy/swap me because it was MDL.
Thanks goes to the guides and developments so far, I hope to contribute in the coming weeks.
Happy Halloween!

BehrendsTech said:
Just bought my S4 today at Costco and its MDL!!!!!
I wanted to give you guy's hope they are still out there.
P.S. the guy offered to buy/swap me because it was MDL.
Thanks goes to the guides and developments so far, I hope to contribute in the coming weeks.
Happy Halloween!
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Click to collapse
That's awesome! Though, I don't think anyone looking for a new S4 should count on MDL phones as even a remote possibility. You probably got one of the last MDL phones outside of the used market.

jh64dsb877r said:
That's awesome! Though, I don't think anyone looking for a new S4 should count on MDL phones as even a remote possibility. You probably got one of the last MDL phones outside of the used market.
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Got a white one at walmart just last week. The guy even opened it for me to check first!

Is there no way to tell on the outside?
Sent from my SGH-I777 using xda app-developers app

sbrown23 said:
Is there no way to tell on the outside?
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It will say on the bottom of the box what it comes with
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sbrown23 said:
Is there no way to tell on the outside?
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Yes, definitely. On the side of the box with all of the barcodes. It will say the firmware version.
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I just called AT&T about my speratic reboots on my phone. He did some reset on his end, he told me it might have fixed it. I told him if I elected to have it replaced could I request a replacement phone with firmware MDL? He said that's a different department but he recommend that I go to my local store and have it replaced there if I choose that route. The odds that the store has one is quite slim I'm sure but worth the time since I see that ppl still manage to get one from time to time. First thing I guess I'd need to do is remove root from my current phone, head over, tell them my issue, refuse a master reset (last time they reset my phone I lost everything, including my sdcard...never again). They should then offer me a replacement, I ask for a MDL model, I tell them how to tell. If they don't have any which I'm sure they don't, would I receive another MF3? My store is actually pretty cool, I may just walk in an ask if they have any MDL's...if so than I'll about getting an exchange.
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---------- Post added at 03:56 PM ---------- Previous post was at 03:46 PM ----------
The more I think about it, really whats the point. I asked here the other day "is locked boots the new norm" all so far have said yes, as far as version and AT&T goes. Even if I get a MDL model, im still getting an upgrade next summer...Ill have the same issue then as I'm sure we all will. Its a dark time. I'm sure we'll always have root but flashing custom Roms is what we all what (safe assumption). If this is the case and the modding community is as large as I think it is, I see the 2 carries taking a large hit in sales due to their nonsence. Sorry guys, had to vent
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I went to my local Wal-Mart today and they actually had a brand new MDB. The first released. But they wanted $700 for it new. I told them they were crazy and that att sells then online for 500
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