Does anyone have any experience with admitting to HTC that they've rooted their phones?
I have a problem where my volume button fell off & they've said if I provide them with some details they'll send me a new one gratis...
However, some of the info they require is Android Version & Software version and I'd hate for them to tell me that as I've updated the phone to ARHD my volume button is no longer under warranty?!
Alternatively can anyone provide me with the latest legitimate Android version number, build number & software number (I can say a different mobile network if this makes a difference as my phone was purchased sim-unlocked in the first place)
Thanks for any help in advance
Some people have had to send in there phones for repair, rooted, and still able to turn on. They got it back no problems, HTC still fixed it and didn't mention the root. When in doubt, flash your stock RUU then reroot later.
It's hardware, not software that you're having problems with.
When I called twice for a new housing, they sent one over to me no questions asked, I just had to send the old one back in.
xdviper said:
It's hardware, not software that you're having problems with.
When I called twice for a new housing, they sent one over to me no questions asked, I just had to send the old one back in.
Click to expand...
Click to collapse
That much is obvious to you & I but common sense & company policy rarely go hand in hand in my personal experience. I'm encouraged to hear HTC may be the exception though I still don't know why they need my software info given the issue is hardware.
d;ude just look up what the info is suppose to be ruu number and all that... dont say **** about root or custom rom... be smart... give them what your phone should be running and your idei number they dont know nothing dfferent..
I had the same problem. My volum button fell off. I just walked into a customer service center and showed them my phone (rooted with custom rom).
They did not care about my software. They know this is the weak spot of the phone!
I also got a completely new back cover.
(Although because it was out of stock it took them 2 month!!)
Its really hard to find spare parts. Always out of stock
Give them the following numbers:
Software number: 1.73.401.4
Android Version: 2.3.4
Sense Version: 3.0
jaaystott said:
Give them the following numbers:
Software number: 1.73.401.4
Android Version: 2.3.4
Sense Version: 3.0
Click to expand...
Click to collapse
And there it is
Sent from my HTC Sensation 4G with Beats Audio using xda premium
Thanks to all who offered opinions.
I went with honesty being the best policy & they've replied (on a Sunday!) that a new cover will be with me within 2 weeks
Madgerr said:
Thanks to all who offered opinions.
I went with honesty being the best policy & they've replied (on a Sunday!) that a new cover will be with me within 2 weeks
Click to expand...
Click to collapse
why? they now have on file that your phone has been rooted etc..
lets hope you don't need a warranty repair any time soon..
Hello, just wanted to know one thing, as to whether the housing is replaceable by HTC under warranty? And if anyone knows if this applies to the India branch of HTC. My camera housing triangle is about to fall off! Would appreciate any replies!
snakeeyes21 said:
why? they now have on file that your phone has been rooted etc..
lets hope you don't need a warranty repair any time soon..
Click to expand...
Click to collapse
Hey bro.. He wreaks of Noob juice lol.. Leave 'em be.
Sent from my HTC Sensation 4G with Beats Audio using XDA App
Honesty is not the best policy in a world of companies that make handsets for less than a Chinese takeaway and sell them for more than what I'd be willing to buy my kids for.
Sent from my HTC Sensation XE with Beats Audio Z715e using XDA App
Madgerr said:
Thanks to all who offered opinions.
I went with honesty being the best policy & they've replied (on a Sunday!) that a new cover will be with me within 2 weeks
Click to expand...
Click to collapse
Technically, rooting means voiding your warranty. Thats sucks if or when you have to send your phone for repairs. They can easily deny your warranty and they absolutely will. LMFAO.
Sent from my HTC Sensation 4G with Beats Audio using XDA Premium App
I don't know if they've changed their policy since - but about 2 years ago I sent in my Desire after the screen developed several dead pixels. It was clearly a hardware issue.
I posted the phone in for repair. Later, HTC asked me to pay to fix and return the phone as it was rooted. (was quite a hefty charge too if I recall correctly).
They may have changed since or it may simply luck of the draw whether a tech notices what software it's running.
Related
Recently I noticed that out of nowhere my audio for me phones speaker stopped working. I know its not something to do with the phones overall sound because plugging in headphones or some other audio cable gives me sound when playing music etc. I don't get any sound when playing music through my phones speaker.
Last known thing I did to my phone was try and reflash leedroid's gb 3.3.3 and then the dhd to inspire + audio fix combo in the op of the Dev thread for the leedroid Rom. Now even after nandroid restoring there is still no sound. Fully wiping doesn't give me sound either.
Did my speaker just decide to take a poop (not the best way to describe the speaker) ?
Let me know if you can help me out. Thanks.
Sent from my Inspire 4G using XDA App
Try flashing back to stock. If still an issue, then you are at stock already and can use warranty on it.
Sent from my Inspire 4G using Tapatalk
Downloading the RUU that recently came out to go back to stock. Ill see how that goes. Hopefully I don't have to go all the way back to 2.2 froyo stock and unrooted to fix this.
If nothing works as far as flashing then my speakerphone blew some how. I never increased the volume for long periods of time.
Sent from my Inspire 4G using XDA App
shugga101 said:
Downloading the RUU that recently came out to go back to stock. Ill see how that goes. Hopefully I don't have to go all the way back to 2.2 froyo stock and unrooted to fix this.
If nothing works as far as flashing then my speakerphone blew some how. I never increased the volume for long periods of time.
Sent from my Inspire 4G using XDA App
Click to expand...
Click to collapse
Well it's no big deal to back to stock. Just do a nandroid and if you need to flash back to rooted everything is saved. It's probably a connection messed up in the phone, not a blown speaker.
Sent from my Inspire 4G using Tapatalk
So I flashed the stock RUU rom for gingerbread 2.3.3. I'm still rooted because that should mess up the speaker phone.
All in all nothing worked. I called ATT and HTC. ATT wants me to pay $125 for a new phone, yet I paid $99 for the phone when I got it. I have the insurance plan and it's under warranty.
Or see if i can fix it by flashing something.
HTC said, just send in the phone once they get it they will try and fix it as long as they don't detect i'm rooted. I don't know if I should go back to no root for the time being send my phone in get it fixed for free hopefully and wait the 6-10 business days for the phone.
HTC said if they can't fix due to some other issue (most likely warranty being voided) then I would have to pay $35 for labor and shipping. And they won't fix my phone.
So those are my options.
I'd choose the HTC option over $125 from ATT.
Let me hear your opinions.
Thanks
shugga101 said:
So I flashed the stock RUU rom for gingerbread 2.3.3. I'm still rooted because that should mess up the speaker phone.
All in all nothing worked. I called ATT and HTC. ATT wants me to pay $125 for a new phone, yet I paid $99 for the phone when I got it. I have the insurance plan and it's under warranty.
Or see if i can fix it by flashing something.
HTC said, just send in the phone once they get it they will try and fix it as long as they don't detect i'm rooted. I don't know if I should go back to no root for the time being send my phone in get it fixed for free hopefully and wait the 6-10 business days for the phone.
HTC said if they can't fix due to some other issue (most likely warranty being voided) then I would have to pay $35 for labor and shipping. And they won't fix my phone.
So those are my options.
I'd choose the HTC option over $125 from ATT.
Let me hear your opinions.
Thanks
Click to expand...
Click to collapse
Dude just unroot your phone... HTC is great to deal with they repaired my rooted n1 no questions asked.
Sent from my Inspire 4G using Tapatalk
shugga101 said:
So I flashed the stock RUU rom for gingerbread 2.3.3. I'm still rooted because that should mess up the speaker phone.
All in all nothing worked. I called ATT and HTC. ATT wants me to pay $125 for a new phone, yet I paid $99 for the phone when I got it. I have the insurance plan and it's under warranty.
Or see if i can fix it by flashing something.
HTC said, just send in the phone once they get it they will try and fix it as long as they don't detect i'm rooted. I don't know if I should go back to no root for the time being send my phone in get it fixed for free hopefully and wait the 6-10 business days for the phone.
HTC said if they can't fix due to some other issue (most likely warranty being voided) then I would have to pay $35 for labor and shipping. And they won't fix my phone.
So those are my options.
I'd choose the HTC option over $125 from ATT.
Let me hear your opinions.
Thanks
Click to expand...
Click to collapse
LOL...HTC actually said to you, unprompted, "as long as we don't detect you're rooted"? Or did you subtly and hypothetically bring up the rooting issue? I'm surprised they said that, given the rooting community is so small compared to the general user base. It would be like your local car dealer saying, "Yes, we will fix your new car under warranty as long as you haven't put a new engine in it". Kind of a rare situation that doesn't warrant even mentioning IMO.
I had the same issue for my phone few months back. It's the speaker popping.
Sent from my Desire HD using XDA Premium App
henrybravo said:
LOL...HTC actually said to you, unprompted, "as long as we don't detect you're rooted"? Or did you subtly and hypothetically bring up the rooting issue? I'm surprised they said that, given the rooting community is so small compared to the general user base. It would be like your local car dealer saying, "Yes, we will fix your new car under warranty as long as you haven't put a new engine in it". Kind of a rare situation that doesn't warrant even mentioning IMO.
Click to expand...
Click to collapse
Yes only a small number roots, but out of that small number most of their repairs come from rooted phones.
So I got my sensation xe today, charged it up and then started using it, about 50 apps installed, 5 sms, 20mins of music and some web browsing..my phone has lost 47% charge in about 1h50m and temp hit 42c when I checked. Should I send it back or will this stop? Phone only calls down once o take it outside on the cold.
It's rooted,s-off and running arhd 3.6.7
Sent from my HTC Sensation XE with Beats Audio using xda premium
exxpired said:
So I got my sensation xe today, charged it up and then started using it, about 50 apps installed, 5 sms, 20mins of music and some web browsing..my phone has lost 47% charge in about 1h50m and temp hit 42c when I checked. Should I send it back or will this stop? Phone only calls down once o take it outside on the cold.
It's rooted,s-off and running arhd 3.6.7
Sent from my HTC Sensation XE with Beats Audio using xda premium
Click to expand...
Click to collapse
Hi,
I think everyone will worry when their device starts warming up,but it is all relative.
40 degrees C may seem hot,but that is actually quite normal.
With ARHD ROMS and the new Faux kernel,you have Thermald installed ,which will halt your phone if it gets too hot, and before it can do any damage.
malybru said:
Hi,
I think everyone will worry when their device starts warming up,but it is all relative.
40 degrees C may seem hot,but that is actually quite normal.
With ARHD ROMS and the new Faux kernel,you have Thermald installed ,which will halt your phone if it gets too hot, and before it can do any damage.
Click to expand...
Click to collapse
So even though it gets hot that it feels uncomfortable in my hand, its nothing to worry about? My DHD was over clocked to 1.5ghz and it was always stone cold :/
I just need to be sure before I unroot and s-on the device and contact dialaphone for a replacement which will take about a week or so!
exxpired said:
So even though it gets hot that it feels uncomfortable in my hand, its nothing to worry about? My DHD was over clocked to 1.5ghz and it was always stone cold :/
I just need to be sure before I unroot and s-on the device and contact dialaphone for a replacement which will take about a week or so!
Click to expand...
Click to collapse
Hi,
Isn't DHD a single core?
I've always had my doubts with these dual core phone,and how they would keep them cool.
Mine gets to those temperatures,but I have been assured that it is all well within the limit.
Even on stock,when I got it out of the box,it was getting to those temps.
And now they are talking about quad cores...LOL
My laptop is quad core with a proper cooling system,and it still gets HOT.
Honestly,there is no rush to send yours back.
If you are really worried,you should at least try another kernel,to see if there is any difference.
Bricked is HERE.
Don't be put off by the name...
malybru said:
Hi,
Isn't DHD a single core?
I've always had my doubts with these dual core phone,and how they would keep them cool.
Mine gets to those temperatures,but I have been assured that it is all well within the limit.
Even on stock,when I got it out of the box,it was getting to those temps.
And now they are talking about quad cores...LOL
My laptop is quad core with a proper cooling system,and it still gets HOT.
Honestly,there is no rush to send yours back.
If you are really worried,you should at least try another kernel,to see if there is any difference.
Bricked is HERE.
Don't be put off by the name...
Click to expand...
Click to collapse
Haha, I tired bricked already still the same :/ Bricked, stock and faux all go to around 40-43C when just using the phone, The thing is I asked my friend who has a sensation and he says his doesn't heat up at all!
I even tried underclocking to 900mhz but still very hot :/
Surely HTC wouldnt release a phone that is sometimes to hot to put to my face? lol it only seems to be the bottom half where I presume the cpu is. Only thing i can think of is to try 4.1.7 to see if there were any fixes in that release but I doubt it
Maybe I should have gotten the cheap toy feeling SGSII
exxpired said:
Haha, I tired bricked already still the same :/ Bricked, stock and faux all go to around 40-43C when just using the phone, The thing is I asked my friend who has a sensation and he says his doesn't heat up at all!
I even tried underclocking to 900mhz but still very hot :/
Surely HTC wouldnt release a phone that is sometimes to hot to put to my face? lol it only seems to be the bottom half where I presume the cpu is. Only thing i can think of is to try 4.1.7 to see if there were any fixes in that release but I doubt it
Maybe I should have gotten the cheap toy feeling SGSII
Click to expand...
Click to collapse
Hi,
Just as a matter of interest,did you actually FEEL your friend's Sensation?
What ROM does he have?
Have you tried to copy his configuration onto your phone?
Then you would know if your phone has a problem.
Just a thought...
malybru said:
Hi,
Just as a matter of interest,did you actually FEEL your friend's Sensation?
What ROM does he have?
Have you tried to copy his configuration onto your phone?
Then you would know if your phone has a problem.
Just a thought...
Click to expand...
Click to collapse
Hes a work colleague, I will maybe try test with him on Thursday...if I don't just send it back due to finding this (he is on stock rom btw) :
niklfc83 said:
Hi Guys
Well I got a reply from HTC this morning and it seems the phone shouldn't be getting this hot. They have asked me to send it to them for repairs.
Dear nNik xxxxxxx
Thank you for your email regarding your HTC Sensation.
we can arrange for your phone to be repaired. We provide this service for our customers through our Repair Centre in the UK. Please read the following instructions carefully.
We can arrange for UPS to collect your device from any address in the UK, Ireland or any other EU country, from Monday to Friday, 13:00 to 17:00 except weekends and public holidays.
The current time-scale for the repair is 10 working days from when it arrives at the HTC Repair Centre.
If the fault is found not to be covered by the warranty then the repair will be chargeable and a quotation for the full cost of the repair will be emailed to you. Should you choose not to go ahead with the quote; a £20 fee (approx) will be charged for the return of the device in an un-repaired state. This covers the shipping, evaluation, testing of the handset and VAT. If you choose not to pay the quotation then the device will be disposed of after 30 days.
Physical damage and Wear & Tear in the device is not covered under the warranty, and the repair centre may decide that the repair will be chargeable if damage is found.
If evidence of water damage or liquid ingress is discovered then the device will not be repaired. We can either return the phone to you un-repaired (at no charge to yourself) or we can dispose of it for you. It is un-economical to repair liquid damaged phones as the cost to you may be more then the cost of purchasing a brand new phone.
For more information on the Warranty please visit our website at this link: http://www.htc.com/www/support/warranty.html
Please backup your data prior to sending the device to us (if possible.) HTC are not responsible for any loss of data that occurs as a result of the repair.
If the phone has been unlocked please provide a copy of the email or letter from the mobile operator that confirms this. Failure to do this could result in the phone being returned to you locked once again to the network.
By proceeding with the repair you agree to the terms and conditions of the repair service. If you would like more information please follow this link: http://service.europe.htc.com/terms&conditions.pdf
If you would like the phone collected sooner then please call our helpline on 08458900079 (within UK) or on +44 (0)1279 206906 (outside UK) to arrange your booking.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number xxxxxxxxxxxx
Sincerely,
Sid
HTC
Click to expand...
Click to collapse
exxpired said:
Hes a work colleague, I will maybe try test with him on Thursday...if I don't just send it back due to finding this (he is on stock rom btw) :
Click to expand...
Click to collapse
Hi,
Good luck.
malybru said:
Hi,
Good luck.
Click to expand...
Click to collapse
Lol thanks, Maybe im kicking a fuss..but it just feels **** in my hand, eats the battery and is pissing me off..I havent even had it for 24hours yet! I dont really want to send it back, wish I could just walk into a store and exchange it for a new cold one
I just installed hypersensation cm7 build and ran some youtube, texts camera..and it hasnt heated up as much as on sense :/
exxpired said:
Lol thanks, Maybe im kicking a fuss..but it just feels **** in my hand, eats the battery and is pissing me off..I havent even had it for 24hours yet! I dont really want to send it back, wish I could just walk into a store and exchange it for a new cold one
Click to expand...
Click to collapse
Hi
I've got one more suggestion.
ADHD roms do not really reach their full potential until you've run three to four battery cycles, and let the ROM settle down.
Give it a few days before you give up on it.
EDIT:
Doh,I see you've already moved on.
Well, see how it goes.
Sent telepathically from my pyramid
malybru said:
Hi
I've got one more suggestion.
ADHD roms do not really reach their full potential until you've run three to four battery cycles, and let the ROM settle down.
Give it a few days before you give up on it.
EDIT:
Doh,I see you've already moved on.
Well, see how it goes.
Sent telepathically from my pyramid
Click to expand...
Click to collapse
I havent yet I was just testing, im flashing 4.1.7 now..arhd is the reason i got the sensation and not the sgsii
Heres what htc had to say when i asked about safe temp and whether i would need a replacement... As of yet i dont think i have gone past max 45.. Seems to alot cooler now..
Thank you for contacting HTC regarding your Sensation XE.
I understand that you are currently experiencing difficulties.
We recommend 50 degrees and below as being a safe temperature, but if the device is heating up on a regular basis there could be a possible fault.
What I would recommend is to reset the phone if this keeps happening to see if the issue is software related. If a reset does not fix the issue the phone will require repair.
As the phone is new I recommend contacting your retailer first regarding their repair and returns policies.
I hope that this information meets with your requirements, should you have any further questions please do not hesitate to contact us again.
Click to expand...
Click to collapse
Sent from my HTC Sensation XE with Beats Audio using xda premium
During updating a lot of apps in same time Desire S was stuck and in next few seconds screen became black. It has no response. I can't turn it on. I tried to plug to wall charge - nothing, even no green/red LED blinking.
DS was sent to worldwide HTC by supplier for warranty repair. The answer that I got today is : bootloader file is absent, its avoid warranty case, because only one possible explanation for this - not allowed attempt to update firmware.
Have I any chance to bring my DS to life ?
Thanks in advance.
Have you modified the phone software yourself in any way (S-OFF or rooted?)
Tell us more about how you bought it. For example, did it come as part of a call contract package or did you buy it unlocked outright?
- Steve
No, I didn't modify the phone in any way. Phone was purchased in cellphone shop, unlocked and without call contract package.
Supplier propose me to take Motorola Atrix 4G or HTC Sensation XE in addition of USD 70 (50 euro) or USD 150 (110 euro), respectively.
dronichev said:
No, I didn't modify the phone in any way. Phone was purchased in cellphone shop, unlocked and without call contract package.
Supplier propose me to take Motorola Atrix 4G or HTC Sensation XE in addition of USD 70 (50 euro) or USD 150 (110 euro), respectively.
Click to expand...
Click to collapse
Ah, OK.
It seems that you would be fully justified in pressing for a repair or replacement.
Had you been here in the UK, I would have suggested that you wrote to the supplier politely explaining that unless they filfilled their obligations under a valid warranty claim, you'd take them kicking and screaming through our "small claims court" procedure. This invariably has the desired effect.
Not sure what options you might have in your country, but in any case if you chose to push the warranty claim, I'd suggest that it's usually most effective put stuff clearly (yet firmly) in writing.
"Avoid warranty" answer was received from worldwide HTC not supplier. Supplier agree to replace the phone but DS is not in stock so he offer to me Atrix or upgrade to Sensation.
But I really like my DS and before I'll take something else I want to know is there any chance to bring back to life DS.
dronichev said:
"Avoid warranty" answer was received from worldwide HTC not supplier. Supplier agree to replace the phone but DS is not in stock so he offer to me Atrix or upgrade to Sensation.
But I really like my DS and before I'll take something else I want to know is there any chance to bring back to life DS.
Click to expand...
Click to collapse
OK, gotcha. Could be worse I guess.
I'm not an expert on boot issues but your DS sounds a bit doomed
Anyone else ?
Anyway, hope you resolve it to your satisfaction!
As I've read here on the forums, simultaneously updating apps from market on a Desire S with faulty EMC chip result in bricked phone. This SHOULD be covered by warranty. Newer market versions don't even update apps simultaneously but take them one at a time from a queue.
You might try the solutions ofered in some topics here but as you described the issue, looks like your Desire is bricked already.
Sent from nowhere over the air...
So, there is no chance to bring back my DS ?
In this case can you advice please what to choose instead : Motorola Atrix 4G or HTC Sensation XE ?
anyone????
dronichev said:
So, there is no chance to bring back my DS ?
In this case can you advice please what to choose instead : Motorola Atrix 4G or HTC Sensation XE ?
Click to expand...
Click to collapse
Nope, as from now, there is no way to do it ourselves. You need to get the Emmc chip repaired by HTC
-------------------------------
Sent from my HTC Desire S
Hello, I have an issue where I need to send my HTC Sensation in for repair. However, I had to re initiate S-ON, upon doing so. When I went to reboot, I get a blank screen with nothing showing. I can not even get into HBOOT. I know that if I send this to HTC for repair they are going to see I had S-OFF on this phone, and clockwork recovery. So they are going to charge me for the repair.
Anyone out there have any ideas on how to avoid this at all?
Just to let you know I just seen there was another thread on this and went to T-Mobile and they are sending me out a replacement free of charge except the $5 handling fee. Which is nominal at this point, they even let me use a loaner phone. This might be another avenue that people might be able to persue rather than wait the 6-10 business days for HTC to get done with their phone.
jamcomp said:
Just to let you know I just seen there was another thread on this and went to T-Mobile and they are sending me out a replacement free of charge except the $5 handling fee. Which is nominal at this point, they even let me use a loaner phone. This might be another avenue that people might be able to persue rather than wait the 6-10 business days for HTC to get done with their phone.
Click to expand...
Click to collapse
Yup,they are a lot easier to deal with than HTC.I bricked mine on Christmas eve trying to flash an ICS firmware,contacted T-mo and got my replacement 2 days ago.
Got my new one a day later. Thank God that I had insurance on my phone so they replaced it. I told them that an OTA update must have corrupted the Android OS data.
Sent from my HTC Sensation 4G using xda premium
jamcomp said:
Hello, I have an issue where I need to send my HTC Sensation in for repair. However, I had to re initiate S-ON, upon doing so. When I went to reboot, I get a blank screen with nothing showing. I can not even get into HBOOT. I know that if I send this to HTC for repair they are going to see I had S-OFF on this phone, and clockwork recovery. So they are going to charge me for the repair.
Anyone out there have any ideas on how to avoid this at all?
Click to expand...
Click to collapse
Did you flash the stock ROM before you put S-ON?
No I did not, that is the mistake that was made. Going to wit for the official launch of ICS before rooting my phone again so I don't have the same issue again.
Sent from my HTC Sensation 4G using xda premium
Poor HTC... It wasn't their fault...
Bricked
Same boat. ROM worked great... Now I'm bricked. Got my replacement today. Gonna wait a few days before sending bricked one to T Mo... Can they tell if I have S Off? Or do I hope for the best... Also in their terms and conditions they "conveniently" sent me it says " tampering or modifying your device is a violation that directly harms T-Mobile which cannot be fully redressed by money damages,and that T-Mobile shall be entitled to immediate injunctive relief in addition to all other remedies available." Should I be scared to send it back to them...? Lol
They don't mind. I had dust under screen and sent it back. I sent them it with miui lol. It came back still s offd but with the latest ota
Sent from my MIUI.us Sensation 4G using XDA App
Edit: was going to send back to htc and hope for a free repair. Accidently did the command of death and now its bricked LMAO!! anyways waiting on unbricking team to make their official release. thanks guys!
Hmmm no one else ran into this same problem? Any ideas at least?
Please to bribe devs they won't help you if you need help edit and take off bribe
Sent from my HTC Sensation XE with Beats Audio using xda premium
I had this problem with the volume down button. It would only work every other press, whether in the OS or bootloader. T-Mobile claimed hardware failure and sent me out a new phone (not even a refurb but brand new).
craven667 said:
Please to bribe devs they won't help you if you need help edit and take off bribe
Sent from my HTC Sensation XE with Beats Audio using xda premium
Click to expand...
Click to collapse
..dude it's not a "bribe", it's a reward you pleasant flower
MOD EDIT: Don't use that kind of language!
Behold_this said:
I had this problem with the volume down button. It would only work every other press, whether in the OS or bootloader. T-Mobile claimed hardware failure and sent me out a new phone (not even a refurb but brand new).
Click to expand...
Click to collapse
hmmm I didnt buy my phone from tmobile though Ill give it a try anyways.. however my volume up button doesnt work at all in the OS
All the more reason to get a replacement. Fyi I didn't buy from T-Mobile either! Your phone is covered by manufacture's standard 1 year parts and labor warranty. You just get it serviced through T-Mobile because it's a T-Mobile branded product. The warranty is 100% transferable.
hmm just got off the phone with them, they said I had to contact HTC directly, and they dont have any "warranty" information on my phone since it was not bought at tmobile.. I bought it on craigslist... but i didnt tell them that..
they basically said they couldnt do anything about it.. = (
Call back and talk to someone else. You unfortunately got a rep that didn't want to do their job. They can look up warranty info by imei number.
They did look up the warranty info, and told me they had no info for it... Just called HTC i think Im going to send them the device and see if they can fix it
Do you have a T-Mobile branded sensation? If yes, then trust me call back and talk to someone else. The warranty is transferable and when T-Mobile does the warranty you don't need to send in the device first because they will send you a refurb unit and return shipping box and label.