Problem with display - Samsung Galaxy Tab Plus

Anyone notice some issues with the display showing some ghosting/persistence of the previous image when switching to a display/app with a very gray color such as the Amazon Appstore app? Easiest way I can see is when I load up something like the Android market, let it sit for 5 or so seconds, then load up the Amazon Appstore (it helps to have them previously loaded so you can just switch between the two), you can see some lines and images left over from the Android Market in the grey areas in the Amazon Appstore. For me it's easiest to see under the 'My Apps' part as there is a lot of gray.
This seems to happen at all brightness levels but mostly when the unit is just first turned on. After using the unit for a few minutes the ghosting/persistence of previous images doesn't happen as easily. Once you notice this thing, it's hard to not notice it. I can even notice it in the small gray bars in the Pulse application, for instance. Seems rather annoying. I've had a couple of Galaxy Tab 7.0 Plus's before this one and did not notice this issue, but it doesn't mean it wasn't there and I just missed it. Oddly this display seems better than my previous units in the fact that the color is more uniform, as the other ones had more yellowing towards the right side of the display (when in portrait mode) than this one. However, this ghosting/persistence issue is really bugging me.
I have a couple of Kindle Fire's and a Dell Streak 7 and a Lenovo Thinkpad tablet, and have had numerous other tablets, but have never noticed this before.
I've attached photos. You can see one is just of the Android Market. The 2nd is of me loading up the Amazon Appstore right after and you can see the ghost image of the Android Market in the gray areas.
Obviously this would not show up in a screenshot as it's a screen artifact, so I took pictures with my phone camera.

How long does it take an image to ghost the screen? How long does it take the ghosting to disappear?

For example, I was going to the Android Market app for only a few seconds. 5 or so seconds. When I then went to the Amazon Appstore app, it takes many many minutes for the ghosting to disappear.
It seems after using the device for 20 or so minutes straight, the ghosting doesn't happen. But if I put the tab down for 30 minutes and test again, it all happens again the same way.
It's pretty horrible looking. Not sure if it's just a bad one I got or if this is normal. Pretty sure this one is going back though. Sigh, I really like this tab.

i haven't really experienced this with my P6200 with DXKL3 firmware and even with my past firmwares

This is a P6210 R62 serial. UEKL1 firmware.
I just downgraded to UEKK3 (couldn't find anything older) and the problem is still there. Did a factory reset too of course.

Can anyone else test this and let me know what they see? I'm on the brink of my return policy and need to figure out if this is a defect or just a normal thing with these PLS screens. It seems to only be an issue with the color gray.

Neither of my P6210's displays exhibit any ghosting.

tobyq said:
Can anyone else test this and let me know what they see? I'm on the brink of my return policy and need to figure out if this is a defect or just a normal thing with these PLS screens. It seems to only be an issue with the color gray.
Click to expand...
Click to collapse
Definitely do not have this problem with mine:
GT-P6210
S/N - R62BA3219Z
ROM - KL1

This seems to be possibly a problem with displays lately. People are calling it 'burn-in' but it's not the same as the old traditional CRT 'burn-in'. To me I could only really see it on a gray screen. If I went to the browser and opened a white screen, it wasn't there. But certain shades of gray made it very obvious.
If you search around it appears people are having issues with it most recently with the transformer prime. This appears to be another case (not as dramatic of a 'burn-in' as mine) - http://forum.xda-developers.com/showthread.php?t=1432388 and this guy mentions it too - http://androidforums.com/asus-eee-pad-transformer-prime/481834-screen-burn.html
Either way, I did return the galaxy tab 7.0 plus. The problem was driving me nuts. I have a Kindle Fire that didn't have the problem, and I couldn't justify keeping a $400 device with tihs problem when the $200 one I was holding didn't have any problem like that.
I couldn't reproduce it on the galaxy tab in BB either, but the gray's on that screen appeared to be much darker overall. My guess is they're just using different screen batches or something. That's the problem with this stuff now a days, parts are sourced from all over made by different manufacturuers in different plants with different parts and so on. Too much variation.

So this is at least your third 7 Plus unit? What was the matter with each of the previous ones you purchased?
Also, where did you buy them from? And what part of the country? Might be your supplier who has defective bunches and I just want to be sure to avoid them.

I tried this multiple times and it never happened on mine. A P6210 with the latest firmware.

Related

please please help me, Please!!!

I am now on Nexus #4, serious issues with first 3. So #4 looks totally different. The colors are washed out and the UI seems weird. Such as when hitting the bottom of s scrollable screen, the yellow highlights aren't smooth but sorta jagged at the top. The icons at the top of the display (wifi icon, 4g icon, etc) are green. I'm almost positive the first 3 had white highlight not green. The stock nexus wallpaper also seems a bit weird up in yhr right corner. I'm running 2.3.4 but I'm almost certain so were the others since they were all purchased with s week. Please leave me some feedback guys, I'm begging ya. I can't see myself walking into the store to exchangeyet again. Oh and the keyboard is now two tones of grey which again I never noticed on the first 3. The actual letter keys are lighter grey than the function keys.
MBeattie said:
I am now on Nexus #4, serious issues with first 3. So #4 looks totally different. The colors are washed out and the UI seems weird. Such as when hitting the bottom of s scrollable screen, the yellow highlights aren't smooth but sorta jagged at the top. The icons at the top of the display (wifi icon, 4g icon, etc) are green. I'm almost positive the first 3 had white highlight not green. The stock nexus wallpaper also seems a bit weird up in yhr right corner. I'm running 2.3.4 but I'm almost certain so were the others since they were all purchased with s week. Please leave me some feedback guys, I'm begging ya. I can't see myself walking into the store to exchangeyet again. Oh and the keyboard is now two tones of grey which again I never noticed on the first 3. The actual letter keys are lighter grey than the function keys.
Click to expand...
Click to collapse
Well Which carrier? start there...did you root it..have u added a rom??
ALSO my NEXUS HAS GIVEN ME SERIOUS PROBLEMS.. WHICH makes my phone not functional. my problem is that the DATA connectivity has lost completely can brows or any simple thing that requires data.. tried numerous things, such as updating my profile which Fails, PRL, which fails, Every ## method i can think of. I also tried going back to stock VIA ADB... still no data, its as if i had a bad activation...AND SPRINT TECH are totally of no use..they cant even realize that the # methods are different..I am wondering if i need to enter anything in the settings??searched and searched google and i just think that the support on the device is so poor that google almost fails to recognize the problems in actual writing...Now im stuck wondering if i should go back to my EVO again!!!
I'm on sprint too and also wondering if I want me evo back. I do like the phone though and pure Google is awesome. I'm nit one of those people who just looks to break balls and get return after return simply because I'm able to. I've also had to purchase a new $30 zagg with each exchange so I'm out an additional $120. I can't imagine walking back into the store for my 5th nexus. They also said after 3 there not allowed to do exchanges for the same device, its time to get into a new one. I have read all the issues that the last couple of updates has brought to the color profile of the Nexus but I'm pretty sure the others were all on the same software. Can anyone confirm when 2.3.4 rolled out ota?
The icons at the top of the display (wifi icon, 4g icon, etc) are green. I'm almost positive the first 3 had white highlight not green.
Click to expand...
Click to collapse
They've always been green when you have a signal ... white while you are acquiring a signal.
"Oh and the keyboard is now two tones of grey which again I never noticed on the first 3. The actual letter keys are lighter grey than the function keys."
Click to expand...
Click to collapse
Yep, always been this way. You probably didn't notice because of the incorrect colour space ...
"The colors are washed out"
Click to expand...
Click to collapse
If you've read the forums you'll know this is a divisive point: some think the over-saturated purple-heavy colour space used prior to 2.3 is better looking, and some think that the correct colour space is, of course, correct. You make your own mind up. Read the other threads on the topic.
OK so after a bit more time with the phone here's what I'm finding.
I can't remember what software version the first batch of nexus units had but this one is running 2.3.4. I've read that one if the updates has totally screwed up the colors on the Nexus S but this seems to have been one of the updates the TMO version got, I think the ns4g shipped with 2.3.4. Still need someone to confirm this because if my first 3 were running earlier software then its possible that's why this one looks very different. It doesn't seem to be s faulty display because its really only the UI that's affected. Photos sbd such do not look washed out. When outside the deep dark blacks and vibrant colors come back, head indoors and the washed out display is very noticeable. Could this be an issue with the auto brightness?? I could really use some help here guys, especially if someone knows for sure if yhr Sprint version has been updated to 2.3.4 or if it shipped with 2.3.5. Thanks
Most of your questions are found by Googling or searching in the forums, but ill tell you what I know.
The green means that you are synced. White means that you are connected to internet but you're not synced ie you get no Google services. Gtalk, email, etc etc. You want it to be green.
As mentioned above, the washed out colors are from 2.3.3 and on. I think they changed the colors a little bit in 2.3.4 but they will still look "washed out" to someone who came straight off 2.3.2 and before.
Also, the washed out was not tmo specific. It was changed in the 2.3.3 and 2.3.4 OS which means that anyone with those versions will see this. Nexus s is a pure Google phone so the updates are all the same, not network specific.
If being in the sun makes the screen brighter or changes how your screen looks, then yes, that is the auto brightness trying to save you battery life. It does the same to me too. It's annoying I know because sometimes on cloudy days it doesn't brighten all the way but I still can't see the screen as clearly. You can change the brightness of the screen though.
Hope this helps.
Sent from my Nexus S using XDA App
I've also had to purchase a new $30 zagg with each exchange so I'm out an additional $120.
Click to expand...
Click to collapse
Zaggs have a lifetime warranty and even if you have to return your phone, take the Zagg off first and then go to Zagg.com and go to support and get a replacement. They will charge you shipping($3 I think) and as long as you send the old one back in within 60 days you will incur no more charges. Returning your phone is one of the options covered under their lifetime warranty.

[Q] Image retention

Hi all,
I've had 7 Transformers tested for defects before I ended up with a decent one (So I thought!).
The first 3 tablets had dust beneath the screen so I didn't bother testing them for any other issues (In fact I wasn't even aware of other issues at that time).
After that I decided to wait for the Tab 10.1 but when I learned they stripped it of all extendability options I decided to give the Transformer another go.
After picking up another it seemed fine in the store but when I got home it had very noticeable screen bleeding at the left bottom (extending towards the center).
After showing the device to a friend, which had bought one as well, we noticed that mine had a yellow tinted screen and was much less bright than his one (He had a B7 version, mine was a B8).
After swapping mine over for another at the store, we unboxed 3 more to find a decent one that had an acceptable light bleeding amount (They all had it, some even worse than my initial one).
I ended up with a B8 again, it also had the yellow tinted screen, which I accepted for the lack of a better one and it didn't bother me too much to exchange it.
But after playing with it for a while I noticed that whenever a static screen stays on longer than 5 minutes it would get burned in (Image retention) and dissipate in approximately the same time as it took to get there (The longer the worse).
After drawing for about 45 minutes I could had the drawing as background on the setting screen, browsing the market and getting a drink left me with the complete market and app icons on every grey screen, my jaw just dropped...
Anyone else encountered this issue?
After talking to my friend about it, his B7 seemed to not having this issue at all, but a new one he bought for his uncle (Also a B8 with the yellow screen) did suffer from this as well. He even let it run over night and was left with his home screen on every screen for a couple of hours!
It really bothers me that this device had so much issues. It's a great device otherwise, but the QC sucks big time, a shame really!
How long does the images stay on the screen? I was playing games for like one hour and I notice this issue too, however, after I left the tablet off for a few minutes, the retention disappeared.
It depends on how long the static image has been displayed in my experience.
I've seen it stay on for minutes gradually dissolving in the grey background.
Here's another screen shot made with SketchBook from Autodesk (Great tool BTW). I was drawing for let's say 45 minutes and this is what happened after I saved the picture (It's supposed to be grey!).
reasonNL said:
It depends on how long the static image has been displayed in my experience.
I've seen it stay on for minutes gradually dissolving in the grey background.
Here's another screen shot made with SketchBook from Autodesk (Great tool BTW). I was drawing for let's say 45 minutes and this is what happened after I saved the picture (It's supposed to be grey!).
Click to expand...
Click to collapse
wow, quick ask for RMA dude
I all ready contacted Asus support, haven't heard back from them yet though.
I'm going to contact the the supplier as well..
Does nobody else encounter this?
If so..
Which revision do you have?
What color temp does you screen have (yellow tinted)?
To make it happen, just let the screen on for at least 5 minutes (the longer the better) on a static contrast rich image for example a search page in the market.
Open settings and check if it looks anything like the last picture from the first post.
Which country did you buy all these B8 models from please? Not heard of any B8's before now.
I have a B7 model and have not experienced any of the issues you are experiencing. The only issue that seems to be present on my TF is the browser force closing somewhat often.
I wonder if the software mods made to the B8 models is affecting the screen retention and yellow hue. From everything I have seen online it seems those of us that got B7 models are very fortunate. Please keep us updated what resolutions Asus support presents you with.
Sent from my Nexus S 4G using XDA App
It's being sold in the Netherlands for at least a couple of weeks now.
I've came across another forum where people were talking about the yellow screen as well:
(Can't post links so search in google for "yellow screen asus transformer" and click on the transformerforums link.)
Although they are talking about a B6 and B7 revision. It seems to be the same issue, nothing about the retention issue though.
I did notice however that someone wrote that his B7 has a rounded MicroSD card slot which only appeared over here on the B8, the B7's MicroSD slot still has the same appearance as the other slots on the device and dock.
Even the the link to the other forum they mention that the B7 has the yellow tinted screen which in my experience isn't the case. Maybe there B7 is our B8?
Overal the B8 seems to be better build, no cracking, no scuff marks on the black rim, rounded MicroSD slot, it seems to be somewhat lighter as well.
But unfortunately the screen seems to be crap as I've seen 3 B8's having the same yellow tinted screen.
Asus hasn't responded yet, but the re-seller did.
Still haven doubts about exchanging it for a B7, if still available, (Or B9?) or try my luck with another brand.
Here are some B8 and B7 comparison shots. Guess there is no need to say which one is which.
(Spoiler: Left B8, Right B7)
I'm returning mine tomorrow as agreed with the store. Asus wasn't much help and only replied with a common reaction saying they do everything to eliminate the growing pains of this product. (Kinda weird since they introduce this issue in a new badge since the B7 has a way better screen)
So to all B8 owner, check your screen and return is to the store if affected. Don't put up with bad QC and poor (probably cheaper) replacement parts!
First image was displayed on both devices for approx. 15 minutes. The other display the screen after this time with the home screen (grey background) and the save dialog of SketchBook Express.
You know I noticed this problem for the first time today, my TF is B4
Mine was the time on the home screen staying for a few seconds after I opened an app
Not impressed this is happening after 1 week
Does you screen have a yellow hue?
The thread on transformerforums also mentioned different badges (B6 and B7) having this screen. Every B7 I've seen so far has the nice looking screen, all B8's had the yellow ****ty one.
Guess the screen are used in all badges. It should be somehow made detectable without having another one for comparison, any ideas?
No my screen is perfect coloured, everything is fine except for this retension I noticed today
I hope it is nothing serious and will always disappear after a while
magicdave26 said:
No my screen is perfect coloured, everything is fine except for this retension I noticed today
I hope it is nothing serious and will always disappear after a while
Click to expand...
Click to collapse
I didn't notice the screen color tint myself as well, just when I saw a B7 next to it in comparison I noticed the difference even though the B7 tends to be more purplish then real white, it is way better calibrated.
It does seems to be something you'll have to put up with, depending on how long a image persists on the screen, but it always dissipates in a couple of minutes (again depending on the time it stayed on the screen in the first place) and I haven't seen it get worse nor less over time.
You could except and live with it, but in my opinion it gives a manufacturer, in this case Asus, the means to sell "defective" products, which we shouldn't accept!
It's not like you got as a present after you bought honey from a supermarket.
Yea I agree, its not something we should just accept, but I have a feeling there will be no solution to the problem other than getting a refund and waiting for the TF2 or getting a different Tablet.
I expect there is some issues with all of these screens, Light bleed, Image Retention etc
I doubt getting a new one from the company would solve it, more chances of getting one with even more problems.
The device is under warranty for a year minimum, so in 6-10 months we can return them as faulty under warranty and grab a better new model so I`m not too bothered just yet. In 10 months the wow factor will have worn off and we will be looking at newer faster ones anyway.
Just returned mine and checked one more to find massive bleeding again. So it's a refund for me. The B8 had light bleed as well but it was "acceptable" since it was only noticeable in very dark conditions the retention was just not acceptable too me.
There are good ones which have almost no issues whatsoever, getting one is pretty hard though.
The fact that there are so much differences between the same product only acknowledge my suspicion that Asus isn't able to cope with the demand and it's quite obvious the QC is being left out completely and they revert to other suppliers for parts to keep up with it.
Well when it comes to warranty, Asus has a very bad track record here in Europe. Better buy a new one since the probability of getting it back even worse is very high, essentially getting caught in an endless loop.
I don't refer product quality based on probable usage time, but based on price point.
And it's not cheap!
I'll maybe check stock again in a month or so (B9, B10), if I haven't decided to buy another brand. A shame it's a nice concept, but bad realization.

[Q] Weird Screen Issues

I bought a Samsung Galaxy S3 on Monday at my local Verizon store. Everything has been working great, but I hadn't really gotten a chance to play with it till last night as far as video is concerned. I downloaded Netflix and started watching a show. I noticed some dark areas on the screen. It was four very noticeable spots. I ignored it at first, but after a minute or two it started to annoy me. I decided to try a different show, and then I tried Youtube. The same spots were still there. You cannot see these spots unless the background is very dark.
Is this a common problem? Do I need to take this phone back and exchange it? If I do, are they going to tell me I am out of luck, or charge me to replace it? I have been on Sprint, so I am unfamiliar with how Verizon works. I know I can exchange it for a different phone for $36 if worse comes to worse, but I really like the S3.
And just for reference, the phone has not even been so much as set down without the utmost care(I also have an expensive case on it). I wanted to make sure I did not break it before the exchange policy was up, in case I did not like it and needed to change it out.
It is amoled technology. Google amoled ink spots, its a common occurence with amoled screens. So there is nothing wrong with your phone.
yeah i noticed it too, only happens in netflix when going black in between show transitions.
No biggie, only visible in the dark on black screens.

Screen Burn-in

Anyone else notice what seems like to be a screen burn in on their Galaxy S6 (non-edge). I was outside today in direct sunlight for the first time and I pulled up google chrome (white background) and I noticed dark gray lines as depicted by the red lines in the pictures. Just curious if anyone else has this?
http://forum.xda-developers.com/galaxy-s6/help/phone-please-try-thispossible-screen-t3072949
I have found exactly the same issue on mine. But it's only noticeable in direct sunlight it seems. At present it isn't a deal breaker for me but it's certainly a bit odd. Surely it's a little early for screen burn in?
BlameUREdiction said:
I have found exactly the same issue on mine. But it's only noticeable in direct sunlight it seems. At present it isn't a deal breaker for me but it's certainly a bit odd. Surely it's a little early for screen burn in?
Click to expand...
Click to collapse
it's not burn-in, it's seeing through the screen to the assembly
Same here, Vodafone spain. Galaxy s6 black
ingenious247 said:
it's not burn-in, it's seeing through the screen to the assembly
Click to expand...
Click to collapse
+1.
It's not screen burn in. It's the metal chassis behind the screen which you are seeing., which is only visible in direct sunlight.
Ok but is that normal?I have the same issue and at the store i notice the same issue on one new-out of the box device.Should we replace our device or this is normal?
I started a thread to this issue yesterday. Because I didnt saw this one.
Just replaced my phone because some issues with the display, flash led and this problem.
Think my replacement will have it, too.
For now I cannot anwer me the question if it is suitable to accept this for a phone in this price segment. The summer is coming and the issue will be there on a lot of days.
PerryRhodan said:
I started a thread to this issue yesterday. Because I didnt saw this one.
Just replaced my phone because some issues with the display, flash led and this problem.
Think my replacement will have it, too.
For now I cannot anwer me the question if it is suitable to accept this for a phone in this price segment. The summer is coming and the issue will be there on a lot of days.
Click to expand...
Click to collapse
I think i will not settle for a phone at this price range and this stupid issue and i think that nobody should. I will just pick up Note 4 with Exynos if this issue is not resolved with the 3rd s6 device.
Me too.
On a teardown from ifixit you can exactly see the unit that creates these frame.
Thank you very much! I also experienced this on my Galaxy s6. I ordered a replacement and also noticed it.
Just to let you now guys.I tested 4 new s6 devices and all of them had this issue!!!This is a big thing and nobody is making the real fuzz abou it.So i picked up Note 4 with Exynos.Do not buy s6, wait for month of two just so they can resolve this.
I think it is a design problem and there will be no fix for it.
If that is the case, then ppl should make a big deal about it.I don not have this phone anymore but I would like to help if this issue continues.I will contact samsung via facebook and see what we can do.
I got my replacement yesterday and yes, the problem still exists. The phone is from Vietnam, 04/15/15.
The story goes on. After Amazon Germany stopped selling the black 64 GB edition I replaced my one against the white 64 GB. This one shows the frame on any background. Not only white. Only on very dark ones there is no see.
And I can see it under normal light conditions. Not only sunlight.
A very very very bad Display.
Why is it just this quiet about the issue? It's not less ugly like the flash LED or the wiggling home button issue.
My S6 (Germany; Mediamarkt) doesn't seem to have a a burn-in.
http://www.directupload.net/file/d/3982/wj6uc78e_jpg.htm
Try this in direct sunlight please with max brightness.
It is not a real burn in. It is a frame of a used component that Lays direct under the display.
Real screen burnin
We were at the Verizon store today and noticed that all the Edge phones had real screen burn in. One had the Verizon logo burnt into the screen that you could see clearly from within any app with a white background. We used chrome and a normal web page to show the employees of the store. The galaxy s6 egde had some sort of Verizon demo bar burnt into it. It seems to be a problem with the screens. I googled for it and found this thread. I am surprised this hasn't become a serious problem for Samsung yet.
xeni said:
Anyone else notice what seems like to be a screen burn in on their Galaxy S6 (non-edge). I was outside today in direct sunlight for the first time and I pulled up google chrome (white background) and I noticed dark gray lines as depicted by the red lines in the pictures. Just curious if anyone else has this?
Click to expand...
Click to collapse
Had a very bad screen burn in my S5 - i could actually see the title of the email app i have to use for work on a white screen without sunlight (title of the app is ALWAYS at the top when working in the app). Now had the S6 since it has been out and starting to see the same issue. Spoke with Samsung about this and they stated that the S4, S5, S6 and all Note devices are capable of getting screen burns with High Contrast imaging or lines. They said they could replace my screen but i would be without a device for nearly a month, and the carrier will not complete a warranty because the device still functions perfectly.
THANKS SAMSUNG!

Horizontal lines across the entire display?

Anyone else experience anything like this? I've just started noticing that there are faint lines all up and down the screen. There doesn't appear to be a reason they show up, and they don't always stick around. In fact, they seem to fade in and out.
Once you notice them you can't un-see them though. I doubt this is something that would come across in a screenshot, but I will try to take a photo with another phone and post it.
Well I finally have some pictures to show what I'm seeing. Hopefully I'm not the only one?
everything fine until now here
did you contact the xiaomi support ?
Check that it's not just colour banding in your wallpaper.
Absolutely not just my wallpaper. I notice it most on my keyboard, but the lines are up and down the entire display regardless of what is on the screen.
Since I bought the phone from an eBay reseller in the US, I highly doubt they'll consider my warranty valid.
Hi, yes, I have the exact same thing happening. It started like half an hour ago, I've been on a walk, with a headphone plugged in for 2 hours. When I got home, I noticed the stripes especially on colors that are not entirely white, like the notification shade pulled down on a white background. Now it starts to fade away and is barely noticeable. Did it go away on your device, or it still persists? Did you do anything about it?

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