Recorded a video which seemed to go fine. Tried to play it back and got nothing but a black screen. So, tried playing a YouTube vid. Same thing, just a black screen. Tried a Watch preview, black screen. Tried a Flash video in the browser, same deal. Reboot, try again, still black. ??????????
Figured I'd be doing a factory reset, formatting the SD, who knows?
So, shutdown, pull battery, pull and re-seat the SD a couple of times, reboot. Now video plays fine again in all of the above apps.
Just an FYI.
Edit: Last night I turned off the phone and charged it overnight. Tried playing video this morning and the problem is back. Nothing but a black screen in all video playback. Going to format the SD and see if that helps.
No one else has seen this?
Update: Formatted SD yesterday morning, since then video has played perfectly.
bump
10char
U played via the YouTube app or? Tried to play any other HD videos?
McT1980 said:
U played via the YouTube app or? Tried to play any other HD videos?
Click to expand...
Click to collapse
Tried playing a vid I recorded on the phone, as well as YouTube, Watch, and flash in the browser. All just show a black screen.
Yes, with three factory fresh T-Mobile phones and SIM cards.
I can't trace it to anything in particular, but I am not letting it update itself. I am NOT an Android or HTC expert. And once it happens, the video playback is trashed until I do a factory reset.
T-Mobile tech support said this is a KNOWN issue, they have many identical complaints, and the best they can offer is to wait for FW fix.
A factory reset will fix the issue with all playback sources I have tried, but I can't tie it down to what triggers it. Rumors include Flash Player other than what is stock, YouTube app, etc., as well as an obscure sound notification checkbox in settings.
You can't just "re-choose" or "confirm" your phone as the player either - that did not work for me. T-Mobile knows its an issue, for whatever comfort that gives you.
Interestingly, it never makes the camera malfunction for snapshots.
Tough call, since HD recording is a huge selling point of this phone. I have not tried to download a video to my computer to see if it plays. I can't assume it is corrupted since it may have been playing fine all along, but I probably should check.
Also, other media players can't seem to play it either in the phone, but I am no expert their on choices.
Savage1701 said:
Yes, with three factory fresh T-Mobile phones and SIM cards.
I can't trace it to anything in particular, but I am not letting it update itself. I am NOT an Android or HTC expert. And once it happens, the video playback is trashed until I do a factory reset.
T-Mobile tech support said this is a KNOWN issue, they have many identical complaints, and the best they can offer is to wait for FW fix.
A factory reset will fix the issue with all playback sources I have tried, but I can't tie it down to what triggers it. Rumors include Flash Player other than what is stock, YouTube app, etc., as well as an obscure sound notification checkbox in settings.
You can't just "re-choose" or "confirm" your phone as the player either - that did not work for me. T-Mobile knows its an issue, for whatever comfort that gives you.
Interestingly, it never makes the camera malfunction for snapshots.
Tough call, since HD recording is a huge selling point of this phone. I have not tried to download a video to my computer to see if it plays. I can't assume it is corrupted since it may have been playing fine all along, but I probably should check.
Also, other media players can't seem to play it either in the phone, but I am no expert their on choices.
Click to expand...
Click to collapse
Interesting.
I called HTC and they diagnosed it as a bad SD card. Shipping me a new one under warranty.
Called TMO and the CSR looked up known issues and this wasn't on her list. So, some conflicting info apparently from TMO.
Did a reformat of the SD and video is working for now. But then just popping the SD last night fixed it until this morning. So, we'll see.
I've ordered a 16Gb SD, and will be getting a replacement 8Gb from HTC, so will have a couple of cards to play with. I hope it's a flaky SD, since that's easily fixed.
Goto Settings>Sounds
And turn off Audible Selection.
See if that works.
Its working for me.
I had the same issue until I did it.
Sent from my HTC Sensation 4G using XDA App
lozonw said:
Goto Settings>Sounds
And turn off Audible Selection.
See if that works.
Its working for me.
I had the same issue until I did it.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
Audible Selection was already turned off. So, not the cause in my case.
guys hit the power button and select restart it will close all apps and playback will work again
phonegod said:
guys hit the power button and select restart it will close all apps and playback will work again
Click to expand...
Click to collapse
So is "Restart" more like removing the battery? I did try a power off/on yesterday and it didn't fix the problem. Then resorted to popping the battery and SD, which did temporarily fix it. But based on a post in another thread, and the slower boot, it appears a restart is actually a more thorough reset than power off, which seems backwards. If so, good to know.
Regardless, having to reset the phone to make vids play is not acceptable. The real problem needs to be identified by HTC and fixed.
samnada said:
So is "Restart" more like removing the battery? I did try a power off/on yesterday and it didn't fix the problem. Then resorted to popping the battery and SD, which did temporarily fix it. But based on a post in another thread, and the slower boot, it appears a restart is actually a more thorough reset than power off, which seems backwards. If so, good to know.
Regardless, having to reset the phone to make vids play is not acceptable. The real problem needs to be identified by HTC and fixed.
Click to expand...
Click to collapse
yes restart closes all apps and make things work again i did let htc know and they said they will escalate the problem to the proper resources to be fixed in and update they also told me the sensation will be getting a update before august
Update: Since I formatted my SD card yesterday morning video playback has worked perfectly. Will update again as needed.
Update2: Now I really have a black screen. Phone totally died this morning. Went to TMO store and swapped batteries, nothing. Door nail. Called TMO and it will be a week before I can get a replacement.
samnada said:
Update: Since I formatted my SD card yesterday morning video playback has worked perfectly. Will update again as needed.
Update2: Now I really have a black screen. Phone totally died this morning. Went to TMO store and swapped batteries, nothing. Door nail. Called TMO and it will be a week before I can get a replacement.
Click to expand...
Click to collapse
wow your phone died i would tell them never mind keep this **** because the phones not holding up to its purchase
phonegod said:
wow your phone died i would tell them never mind keep this **** because the phones not holding up to its purchase
Click to expand...
Click to collapse
I really like the phone. Best phone available in the US for me. So, don't want to kiss it goodbye quite yet.
What I don't like is the replacement policy. TMO CSR told me all the stores are privately owned, and aren't actually part of T-Mobile. Since I purchased through Customer Care over the phone the store won't do a replacement. Ok, but they could ship me a replacement right away for a confirmed at the store dead phone, and charge my credit card full retail price if I don't return the bad one. Two hours on the phone and waiting a week for a replacement isn't a positive customer experience.
Well, something got changed with mine because none of that stuff worked for me, but now I no longer have issues with video. My rep said it was known. We did try the "Audible Selection" possibility but no help. I had to do a factory reset.
Maybe a flash issue, maybe a small FW push, I don't know.
I'm too new to Android to hack around and see, coming over from the Windows 6.5 crowd.
We'll see, but I think at going on 3 weeks if it was going to fail it would by now.
does anyone else notice a very slight stutter when playing youtube videos using the included youtube player? the audio is perfect and so is the picture quality but literally every second on smooth panning/movement scenes i see it. htc watch trailers don't seem to suffer this but ive only watched a few so far.
same videos play fine on my hd2 running wm (audio slightly out of sync but thats a known hd2 thing)
i get the same results using wifi, or cellular network and still the same if i allow the video to fully download.
even worse ANYTHING that brings up any on screen display makes the video lag for a few seconds, the watch app lags with osd stuff too.
rebooting doesn't make any change
is this just the way it is or could something in the background be causing it, maybe some of the crud installed by my network (3 uk) ?
It's interesting that you mentioned it. I've has the same preborn with my first sensation. I exchanged it for dust problem last week, and surprisingly, the new one doesn't stutter with the same settings.... It Really beats me...
Sent from my HTC Sensation 4G using XDA App
jparity said:
It's interesting that you mentioned it. I've has the same preborn with my first sensation. I exchanged it for dust problem last week, and surprisingly, the new one doesn't stutter with the same settings.... It Really beats me...
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
no dust problem for me luckily, did you have dust from the beginning or has it worked its way in somehow.?
ive tried everything i can think of except for a factory reset and i still have the youtube stutter, youtube player and streaming media player both drop frames and really badly stutter if there is any sort of on screen display or info showing over the video.
streaming watch trailers on mvideoplayer is perfect in every way though! so it seems the hardware can do it and is working fine.
I got a HTC Sensation 4G from T-Mobile a couple of days back, its a great phone but i discovered something very annoying today. I transferred a few divx/xvid videos to the phone, the videos appear in the gallery and i can play them but after about 1min 30 sec the sounds disappears! This happens with every video i have tried so far. I tried using mobo player but still the same problem. If i seek forward the sound comes back only to disappear in a min or so.
I dont know if this handset specific or something else
Several other threads on this issue here, last time I checked people were saying that Dice Player worked fine (its the best player for the Sensation anyways, so well worth buying).
Ok, so I bought a Nexus S outright, just the phone from bestbuy back in March. Everything works with my phone except when steaming videos (using youtube) the playback is choppy. The audio works perfect and fine. It is not the buffering either. When the video is playing, the picture will freeze for about 3-7 seconds, while the audio is still playing normally, then the video will pick back up in sync with the playback. Basically it is impossible to watch video so my phone useless when it comes to watching anything on it. I realize I should of done something earlier, but is it too late to try to get bestbuy to give me a new phone? Or should I contact samsung? Or am I just screwed?
[Q] Did you try updating the flash player that might help
Sent from my HTC Sensation 4G using XDA App
So I have the Charge, it's stock. I've added a few apps but that's it. Here in the last couple of weeks when playing Pandora or the music loaded on the phone it just stops. It doesn't exit the player, just stops. At first I thought it was just Pandora, so I tried to listen to my music loaded on the phone and it does it as well. Does anyone know what's going on? It didn't do that before. I don't know what's changed, Maybe an upgrade?
Any thoughts?
Thanks
Bryan
Oh, and this will happen with the screen on or off.
Had the same issue on stock, Pandora would act as though I had paused it. I would just tap pause and it would resume playing again.
Oddly, I have not had the same issue since flashing the EP3HA debloat & updated kernel.
Same issue here. Just hit play and continue listening. It doesn't happen all that often.
Sent from my SCH-I510 using XDA App
Please use the Q&A Forum for questions Thanks
Moving to Q&A
I went to the last place on earth to get answers A VERIZON STORE, and they called the tech people and there have been no known complaints about this. They suggested a hard reset. I've been listening to my music (loaded on the SD card) and it's stopped at least 5 times. I think it's the player. IDK.
I wander? I know that if you unplug the speakers/headphones it will pause the music. I wander if the connector on the phone isn't getting hot or something and disconnecting. I'm gona listen to it on the speaker and see if it still happens.
I get it all the time
Sent from my SCH-I510 using xda premium
sounds like it could be a number of things: bad audio chip, bad 3.5mm connector (either in the phone or headphone plug is defective/not enough rings or whatever on connector to work properly), could be the Pandora app or music player app being retarded... you would have to try different headphones, different apps, using your headphones on another Charge if you could and see if it still happens, clearing app data/cache or uninstalling/reinstalling the apps... idk just my 2 cents, I've never had audio problems on my Charge
Normally I'd agree, however like I said this just started. I've used this particular speaker set from day one. I bought this phone the day they came out and I've used the music player and pandora from the day I bought it. I just started having this issue last week. To day, on the way home (hour drive) I let the mp3 player play through the speaker. By the time I got home it stopped. But not in the normal way. There was no sound but the player was still playing. I stopped it and then restarted and it still had no sound. I made a call using the speaker and that worked. After the call I tried the audio again and what do you know, it worked. So that really doesn't tell me anything lol.
So I gave in and did the hard reset. And as I thought, nothing changed. It still stops playing. The only difference is now I have to redownload my apps. I think I'm going to set up my video camera and let it record it and then take it into the store. That way they can see that it does it with both internal and external programs. Then see what they say. I do have the insurance, I wonder if they would change it out?
Hughes4123 said:
So I gave in and did the hard reset. And as I thought, nothing changed. It still stops playing. The only difference is now I have to redownload my apps. I think I'm going to set up my video camera and let it record it and then take it into the store. That way they can see that it does it with both internal and external programs. Then see what they say. I do have the insurance, I wonder if they would change it out?
Click to expand...
Click to collapse
sounds like its defective hardware then, maybe the sound card's going out... and they should be able to switch it out under warranty so you don't have to pay the deductible or whatever for Asurions insurance claim
blazing through on my 4G Droid Charge
Samsung wants me to send it in, but this is the only phone I have. I do have the insurance from VW so I guess I'll be seeing them this weekend.
Oh, here is a funny.
So I e-mailed Samsung and explained my issue. I was told to transfer the music to the phone that way we could see if it wasn't the SD card.
Saw this thread and figured I'd chime in.
I'm having very similar issues for the last few months with any audio software:
-Listen
-Rhapsody (I have a subscription)
-Pandora
-Music player (from Google)
Doesn't seem to matter if I'm playing media off of SD or streaming. For a while I thought it was the overzealous stock task killer. I was running bone stock 2.2 when these issues started occurring. Tried a factory reset, formatted SD card to no avail. That failed to fix it... I rooted and flashed 2.3.5 with imoseyon's kernel but that didn't do the trick either (but I love how the phone runs now).
I went into a Verizon store to see if they've seen similar complaints. Rep looked at my phone and searched for any similar complaints in the database but found none. He went ahead and ordered me a refurb to swap without too much fuss.
Guess we'll see what happens next.
I've been having "skips" while listening to mps3 or streaming music myself. I tried several players off the market plus Rhapsody and Spotify. In an hour I would get 5 or so skips if not more once in a while. Skips kinda like how a cd player would back in the day.
I finally had enough with it (and data and gps issues) and called in today. Told them I already did a hard reset so the rep just sent me out a new phone. I'll see how it works out. The second it gives me issues I will just call back in for another Charge.
Heaven forbid but if I go through 4-5 handsets I am requesting a Droid Bionic. They seem to have their own issues but Moto has came out and said their OTA fix is coming in 30-60 days. I've yet to hear about an official OTA for the charge yet and its damn near the end of the year...
Just received my new device while at work. Immediately popped in the sim and sd card from my old phone and downloaded Pandora to stream at my desk. Songs kept played for hours non stop with no issues.
Everything was fine until I started installing apps. Pandora continues to pause at random.
ratgoo said:
Just received my new device while at work. Immediately popped in the sim and sd card from my old phone and downloaded Pandora to stream at my desk. Songs kept played for hours non stop with no issues.
Click to expand...
Click to collapse
I noticed dropping data coverage caused this
Sent from my SCH-I510 using xda premium