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went to the store and they're clueless... called customer service and they were even worse... I wonder if verizon is having 4g network issues in LA (north hollywood).
Did anybody here happen to activate their charge today (5/19/11) successfully?
So frustrated that I've had this phone for over 4 hours but I can't even use it!!!!!
Try activating it online.
Sent from my SCH-I510 using XDA App
tech support's fix for this:
sending me a new phone... go figure. lol
jwd45244 said:
Try activating it online.
Sent from my SCH-I510 using XDA App
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Click to collapse
You can activate at 1-877-807-4646 as well. I got mine on the 18th and had no issues activating it, we are in a 3G area though, the closest LTE to me is in San Rafael, 110 miles south of here.
There seems to be an issue with the Droid Charge's activation. Mine took over an hour to activate. I was at Verizon 30 minutes past close while the sales rep repeatedly rebooted, pulled the battery, etc. Eventually they had me take the phone and see if it would activate eventually, otherwise activate my old phone then come back in the next day to get a new one. Sure enough, fifteen minutes after I left the phone activated and everything's been fine since.
Hopefully you got this working already, but when I picked up a Charge yesterday @ Verizon, the salesguy said they were having problems activating and that it could take maybe 12 hours...? Then he turned it on and it activated right away. Go figure.
Yeah there having a problem with the authentication process when activating, its only happening on the LTE phones, can take 30-45 mins, my old thunderbolt did this the last day i owned it after it decided in needed re-activating after there radio update, and thats exactly what there 4g tech support told me was the problem, he said to restart the phone after 45 mins and it will activate straight away............... which it did which made me happy as i could then return it to the store, sadly i had to get an ipoop 4, and lucky for me i have a friend who`s a rep who got me a return on the iphone for the charge.....which is coming today
3 phones in 34 days lol and no re-stocking fee, THX VZW
angry english said:
Yeah there having a problem with the authentication process when activating, its only happening on the LTE phones, can take 30-45 mins, my old thunderbolt did this the last day i owned it after it decided in needed re-activating after there radio update, and thats exactly what there 4g tech support told me was the problem, he said to restart the phone after 45 mins and it will activate straight away............... which it did which made me happy as i could then return it to the store, sadly i had to get an ipoop 4, and lucky for me i have a friend who`s a rep who got me a return on the iphone for the charge.....which is coming today
3 phones in 34 days lol and no re-stocking fee, THX VZW
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It must be mostly in LTE areas, I'm in a non LTE area and mine activated within a few minutes.
I got my charge 8 days ago and in store the rep activated it, it failed, and he just re-did it and it worked. So its clearly a bit screwy right now
californiarailroader said:
It must be mostly in LTE areas, I'm in a non LTE area and mine activated within a few minutes.
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Im also in a non LTE area until june 16th, my 1st TB took 45 mins and my charge took 30 mins, just luck of the draw i suppose
My new charge came yesterday and it took 30 minutes to activate but at least it finally activated!
Sent from my SCH-I510 using XDA App
mypantsaretorn said:
My new charge came yesterday and it took 30 minutes to activate but at least it finally activated!
Sent from my SCH-I510 using XDA App
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Congrats. Now get some of that root action going. =D
Sent from my HTC Vision using XDA Premium App
My DC just came in! I'm not sure of the cause, but after an hour wait, ED2 install or reboot everything started working. But within that hour I rebooted multiple times before I decided to finally try the update. And when the phone rebooted I finally had data access.
Prior, the phone was able to receive calls just fine, and in About Phone my phone number was displaying properly. The data just wasn't working.
I had in-store issues too, the rep burned through 3 phones and about 6 sim cards trying to get a set that would activate. Finally about an hour and a half in he did. I decided considering I was getting paid by my office to go get a new phone, I wasn't going to rush the guy or act all p'o'ed because he was clearly having issues.
He had mentioned the (above mentioned) fact that it seems like this is something they're running into with LTE phones.
Get a phone call yesterday from the store manager thanking me for my patience, apologizing for the wait again, and letting me know there would be a credit (don't know the amount yet) on my next bill. +1 verizon
I just got my Droid Charge in the mail a few minutes ago and I'm excited to get my very first smartphone started up.
However I read through the activation pamphlet that came with the phone and it wants to me to power off my old phone and call 1.877.807.4646 .... Is there any way to do this online instead?? Once I turn my phone off, I won't have any other way to call to activate
Lepaq said:
Is there any way to do this online instead?? Once I turn my phone off, I won't have any other way to call to activate
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First off congrats!
Yes, that's how I did mine. Just log into your VZW account and click on Activate Device. Then you choose the line you want the phone on and activate the 4G SIM card after.
The website said my settings took and the phone said it was activated; however, my data connection did not start working until after I allowed the update to ED2, an hour later. Coincidence? I don't know. Good luck!
Woohoo, got the phone activated, but I've hit a snag
I can't send texts at all to anybody. I can receive calls, make calls, receive texts, browse the web, and download apps, but sending texts fails immediately.
My service plan has unlimited texting, so I'm not sure what the problem is. Any help?
edit: a simple reboot of the phone and it works fine now
edit again: Well I rebooted, sent one text fine, then tried to send a 2nd and it Failed again
Not sure what's going on. Just got this phone today, all is well. Installed all my apps. Nothing wrong yet. Then suddenly I lose data connection, but phone calls work fine??? Strange enough, airplane mode is off, data network is active/on and the bars are full strength (my area is perfectly fine with connection/reception).
In order for me to get the data to work again, I have to reboot the phone.
I already upgraded to EE4 as well.
Any one else having this problem?
This happened to me twice so far today. I did not root my phone, using stock rom.
I was having some data network issues too. Been all day.
Sent from my SCH-I510 using XDA App
It happened again...this is frustrating
What region do you live in? I'm in Alabama.
Sent from my SCH-I510 using XDA App
Take it back and get a replacement. I didn't make it out of the parking lot on my first one and noticed the data network was acting weird. Walked back in and showed them and they gave me a new one. Second one has been great. And with it being brand new I would not put up wiht that type of crap.
The phone I replaced had a connection that would cycle from 4g to 3g to 1x to dead if I downloaded more than 20mb of data at once. I also had it completely die and it required a battery pull after taking a picture once. When I returned it to the VZW store they couldn't reproduce the issue and factory reset it. I wasn't gone from the store for 5 min and it died again so I returned and they swapped it. I haven't had that issue since.
Dropping Network
My wife's phone looses the network MANY times per day and she has to reboot to get the connection back. Her battery also gets very hot and then the phone locks up. She is taking it back to Costco tomorrow to try another one.
both my thunderbolt and charge lose their connections ... i just got a replacement charge as they said it was defective since it was losing the network connection ... new one had to be rebooted to get a connection back, lol ... so much for the defective 'original' charge!
I went to VZ store today and they told me there is a 3G/4G outtage. Anyone else? I'm in PA.
Problem still persists even now.
4G in MO**
You guys still having issues?
Wife exchanged for another Charge and no more issues. She must of had a dud.
Sent from my ADR6300 using XDA Premium App
Mine is doing the same thing. Located in Southern Indiana
They must be doing some upgrades to the network because it's intermittent. The past couple of days I've been getting periods of no response even though the 4G icon is displayed.
During one of my connection issues, I just wanted to confirm it was actually connected and, oddly, I recoded one of my fastest speed tests during that time. I still wasn't getting updates/notifications from the Gapps though.
4g issues
I have issues of 4g display showing and cant connect but it last about a minute. But the worst part is at 1 am when im into my phone it just goes out cant connect to 3g or 4g with my life depended on it. Its so frustrating. any guesses?
I had my phone replaced....still having problems
I'm in Georgia and I've been having this issue as well. Just received my new change and I'm going to give it a shot...
Anyone come to a resolution yet?
Sent from my SCH-I510 using XDA App
I'm in NC and my 3G or 4G icon has started to randomly disappear. Sometimes it comes back sometimes not. ROM related perhaps??
Charge
gummycharged 1.8.1
i'm from san francisco and no 4g signal since 8am PST
I have been using tmobile (usa) prepiad connection over 2 years. Once in a while i used web day pass ($1.49) to access data/internet for 24hrs (which has 30GB 4G cap and rest is EDGE i guess)
Now, about a month ago, i signed up for day pass again (spent $1.49), after that i see that it was not disconnected after 24hrs. Im getting free data/internet about a month and still working. No 4G cap either. im getting 4G all day long and im using voip, video chat and stuff without any issue. When i check my account, i was not charged for data at all. Still i have the balance i had a month ago. Im charged for regular gsm calls ($0.10) as usual.
I change the sim with different phones and still it works. My question is, if Tmobile came to know this, can they take any legal action against me?. Is there anyway to keep a prove that i havent done anything wrong?.
xda_rosh said:
I have been using tmobile (usa) prepiad connection over 2 years. Once in a while i used web day pass ($1.49) to access data/internet for 24hrs (which has 30GB 4G cap and rest is EDGE i guess)
Now, about a month ago, i signed up for day pass again (spent $1.49), after that i see that it was not disconnected after 24hrs. Im getting free data/internet about a month and still working. No 4G cap either. im getting 4G all day long and im using voip, video chat and stuff without any issue. When i check my account, i was not charged for data at all. Still i have the balance i had a month ago. Im charged for regular gsm calls ($0.10) as usual.
I change the sim with different phones and still it works. My question is, if Tmobile came to know this, can they take any legal action against me?. Is there anyway to keep a prove that i havent done anything wrong?.
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Depends. It was their error for not shutting,off the data when they were supposed to, however you just admitted that you knew you were receiving a paid service that was not paid for. That may make you liable but i am not sure.
Sent from my SGH-T959V using XDA Premium App
I guess if anything, you'll just have to say you didn't know. It was their fault for not shutting it off. You could just say that you didn't bother to check or talk to T-Mobile about it.
Dude lol,you are a PREPAID customer,dont sweat it, I promise you any legal action they would try to threaten you with would cost more than the little extra data you have used. Disregard anything anyone else tells you otherwise.
you'll be ok. they made a mistake and gave me internet for 6 months before catching it and no one ever did anything.
Dont sweet it!
they'll just turn off the data.... they eat crap like that all the time. No action will come against you... and when you want data again.. and pay the 1.49 or whatever.. youll have it for the day like your suppose to... unless they mess up again... good for you
After having so so many issues with this phone and issues with my previous OG Droid i came to my wits end and dropped my service today after verizon refused to give me anything other than a Revolution or thunderbolt as a replacement!
Loving my Charge on Humble 4.22 with unlimited data. It can only get better when I move into Humble 5.0 or other EP4P ROM.
I really can't complain about this phone, although I'm sure I couldn't hang with stock.
Are you getting other service? In general, Verizon's network is superior. I'm sure that varies with location though.
i have my charge on humble and all i have to say is WOOOOOOOOOOOOOW.
The head of customer service told me that she wasn't recommending anything because a software update is coming. What a see you next Tuesday.
Sent from my SCH-I510 using Tapatalk
I was running a custom rom also but the constant lack of data is unacceptable! i have tried EVERY rom, modem and combination out there! after having 8 of the other droids, and 3 of these i was told that i could swap to ANY other phone i wanted so i researched it and chose the bionic because it has higher ratings the rep then told me no not that phone anything but that, so i said ok let me do some research and i did and decided to go to the iPhone for the reason of apple has better support! and the rep said oh, sorry not that either.... ok so if i can have ANY phone what can i actually have? he replied thunderbolt or revolution... UH.... NO... So o can canceled my service and will sacrifice the poorer networks....
I kinda feel stuck as well. But I don't want to cancel my service.
Someone call the WAAHmbulance.
Sent from my Droid Charge running Infinity Beta
Rofl! In September, I had eleven gigabytes of mobile data downloaded through the cell network, mostly 4G. I have unlimited data. I'll never leave the big red.
Sent from my SCH-I510 using xda premium
kvswim said:
Someone call the WAAHmbulance.
Sent from my Droid Charge running Infinity Beta
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Click to collapse
+1 I'm loving my phone lol.
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klovar said:
Rofl! In September, I had eleven gigabytes of mobile data downloaded through the cell network, mostly 4G. I have unlimited data. I'll never leave the big red.
Sent from my SCH-I510 using xda premium
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same here man unlimited data and tethering ill never leave
The only issue you mention is "constant lack of data", which would seem to have nothing at all to do with the phone and a lot to do with the network. A Bionic doesn't have magic cell tower creation sauce in it. Neither does an iPh*ne. You say you've been through 11 phones over this, proving the phones aren't related, and proving that VZW has bent over backwards to please a whiney idiot. They've lost a pretty penny giving you phone after phone for something that has NOTHING to do with the hardware, because they actually care about whiners (most of us don't). Good luck finding another company that dedicated to keeping you around while they lose money on you.
If you KNOW of a better carrier in your area, from you know actually talking to real friends on other carriers in your area (if you haven't WAAHed them all away), then just switch to them. No need to post a gee tell me I'm right and a great martyr to strangers all over the world on a forum. Just switch.
Maybe you wanted to be Thomas Paine and start a revolution with all of us. Umm... too bad. Many of us get great service. Sorry yours sucks, but no need to post anywhere but a site dedicated to your local geographic area. Otherwise the info is pretty worthless to most of us.
Finally, THANK YOU, for finally leaving VZW. Your antics have contributed to driving up their overall costs (passed on to all of us eventually).
I dont see how you can complain when you were running custom roms.
Did you ever give the Charge a chance at a complete stock setup?
mtmcghee said:
After having so so many issues with this phone and issues with my previous OG Droid i came to my wits end and dropped my service today after verizon refused to give me anything other than a Revolution or thunderbolt as a replacement!
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I to was fed up with data drop but it isnt a charge issue. It's a network issue of some sort and as far as the bionic goes let me tell you. You aint missing much. Sure its nice and smooth but the screen is horrible.... i would choose the charge over this any day. Oh well, i lent my charge to someone and borrowed this bionic. Just waiting on the galaxy nexus to drop..... Best of luck with your new carrier.........
Sent from my DROID BIONIC using XDA App
i like the service and coverage that verizon offers, i have 5 lines with them 2 in which i carry with me daily! im not a whiny customer however when my blackberry can stay connected to the network and send/receive calls, messages, data, ect. and my charge sitting right next to it cant i have a problem! the first month i had this phone i had no problems then things went down hill so i started experimenting with roms to see if any of them helped, some did, some didnt. i wasnt trying to get the next best phone as im not in contract on any of my lines and pay the retail prices to avoid a contract! i simply want a phone that i can use without hassle. as for being on my 11th+ phone how is it my fault when my CLR shows up with a broken screen, broken keyboard, not able to boot, factory resets its self every 45min, speakers not work, wifi not work, oh best yet how about when you open the box and they send you a used phone that hasnt been inspected or cleaned!?! my problem is that i need a phone that works and they arent able to send me one, i even agreed to go to a non 4G phone and was denied! So ill go over to att where i expect things not to work!
Humble 5.0 has made this phone good and I agree with others dont leave big red when you have unlimited. Tons of new devices to come.
GL
Really not a good time to bail ... the latest EP4 leak is a big step up in modem performance (almost never drop data anymore -- If I do, it's for maybe 10 seconds).
EP4 will (supposedly) be released within the next few weeks OTA.
Plus this improved modem performance lets me use 2X Battery (similar to Juice Defender) to turn off data while the phone is not in use, yet turn it on every xx minutes to check email, etc.... resulting in a big battery savings. I could never do this with the previous leaks or when the phone was stock -- it would take FOREVER to pick up data each time I turned the screen on.
ilovesoad said:
The head of customer service told me that she wasn't recommending anything because a software update is coming. What a see you next Tuesday.
Sent from my SCH-I510 using Tapatalk
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Click to collapse
We are past Tuesday WTF? I'd call back and demand satisfaction!
Now it the wrong time to switch carriers. Unless you go to Sprint. Verizon's Unlimited Data on 4G @12mbs(av.) is something I would have tried to stay and deal with.
I understand your fustration. All I want is a phone that works and does what was promised. I tether and still have probs when playing Xbox live, or downloading torrents. Speedtest gets me 12mbs, but still have problems then it locks or freezes. So I know what you mean. I've tried ALL ROMS. I'm on Humble 5.0 right now, and I love it.
But all you need to do is restart, or turn off then on mobile data, and it works. It'll work for awhile. But there are still those problems that happen. Despite all that...I still Love Verizon. I've had no probs with cust serv or phone coverage. To me, the problem is bad, but not enough to make me EVER leave Verizon.
Luckily I won this phone and still have my new every two discount. So I will sell this phone for 200 and end up paying 50 for Galaxy Nexus. I hope that the problems with tethering and data freezing don't exist with the GN.
I've had them all. Treo on ATT, Samsung Flip Phone on Sprint then flashed to Cricket, G1 on T-Mobile, then Droid Eris and Charge on Verizon. VERIZON IS HANDS DOWN THE BEST!...Luckily I got unlimited data before it was gone. If you had that and let it go...I'm sorry, but I think you will look back and realize you mad a big mistake.
BlazinDANDAMAN said:
Now it the wrong time to switch carriers. Unless you go to Sprint. Verizon's Unlimited Data on 4G @12mbs(av.) is something I would have tried to stay and deal with.
I understand your fustration. All I want is a phone that works and does what was promised. I tether and still have probs when playing Xbox live, or downloading torrents. Speedtest gets me 12mbs, but still have problems then it locks or freezes. So I know what you mean. I've tried ALL ROMS. I'm on Humble 5.0 right now, and I love it.
But all you need to do is restart, or turn off then on mobile data, and it works. It'll work for awhile. But there are still those problems that happen. Despite all that...I still Love Verizon. I've had no probs with cust serv or phone coverage. To me, the problem is bad, but not enough to make me EVER leave Verizon.
Luckily I won this phone and still have my new every two discount. So I will sell this phone for 200 and end up paying 50 for Galaxy Nexus. I hope that the problems with tethering and data freezing don't exist with the GN.
I've had them all. Treo on ATT, Samsung Flip Phone on Sprint then flashed to Cricket, G1 on T-Mobile, then Droid Eris and Charge on Verizon. VERIZON IS HANDS DOWN THE BEST!...Luckily I got unlimited data before it was gone. If you had that and let it go...I'm sorry, but I think you will look back and realize you mad a big mistake.
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Sprint is having their own data problems right now. You guys are complaining about dropping data until you reboot. How about not having any data at all regardless of how many times you reboot. That's how bad Sprint is in some areas right now (northwest Indiana). If I try to go to the market sometimes the phone will sit there for literally five minutes and still won't connect. I get data time-outs and the spinning circle multiple times a day. Which is why I went back to Verizon on my hands & knees hoping their network has improved in the past couple of years.
Big red came through. They have very nice CS (well 95% nice) LOL. I got the Bionic just in time to sell it after I use my upgrade to get the nexus!!!! (The Bionic is a very good phone BTW) Verizon service hands down beats the rest. When it comes to the big red, you get what you pay for. That's the truth.
Seems like today is worse than normal for data drops (like multiple times per hour) but most tines I have to debit to get it back. Airplane mode trick not working...also 3g not working at all. Anybody else having these issues?
ncwildcat said:
Seems like today is worse than normal for data drops (like multiple times per hour) but most tines I have to debit to get it back. Airplane mode trick not working...also 3g not working at all. Anybody else having these issues?
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Where do you live? I am good in Madison.
Sent from my Gummy Charged GBE 2.1 using XDA App
Outside of Raleigh nc
Happens all to frequently for me. Go get a new sim from verizon, problem solved till next time:-/
p.s I'm on my fourth sim, and second charge. every month or so.
I really hope the SIM isn't gone - I hate going back to stock just to go to Verizon and get a new SIM, not to mention every time I go to Verizon I get hounded about "look at this new tablet" or "What can I try like hell to sell you even though you said 100 times you are just hear for quick service". They should really just give us new phones or replacements for all this bull. The Charge is a POS. I pay way too much with 4 smartphone lines to have to deal with this crap.
Sorry for the rant, but every time I call them I get a BS answer. I miss Alltel and their supurb customer service. I think once my contracts are up I am going to change carriers. LTE is not nearly as fast as it was before, and really isn't any faster than HSPA now
I just got off the phone with tech support regarding the same data drop issues. They insist on sending a CLN replacement and if that fails then call and talk about replacement options. Other people have even been able to swap out to a Rezound at no charge. Call tech support and see what they can do to help you out.
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Lockett said:
I just got off the phone with tech support regarding the same data drop issues. They insist on sending a CLN replacement and if that fails then call and talk about replacement options. Other people have even been able to swap out to a Rezound at no charge. Call tech support and see what they can do to help you out.
Sent from my SCH-I510 using XDA App
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if anybody is able to get a replacement for this problem please let me know! because all this is killing me but i don't want tto call Verizon and go through all the trouble they aren't just gonna give me a replacement
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I had a problem earlier for a little bit. Toggle airplane worked for me atleast. I have a spare sim. Just called when my wife was getting a CLN and said I need a sim. Funny thing is the phone was regular mail at 5 days and my sim card was a full box fed ex 2 day. Wonder why charges are so high.
Tech support told me that they are sending me either a thunderbolt or rezound...he mentioned thunderbolt first and when I told him I already had one of those and it had its problems as well, although none as bad as the charge pos, he said really it just came out last month...then further into the transaction he called it a rezound and not a thunderbolt so I honestly have no idea what to expect. He also sent the battery and door at no charge (said since I have 5 active lines he could waive the fee), but they will be in separate shipments. So either way I am better off than now, guess I find out in a few days what I get