went to the store and they're clueless... called customer service and they were even worse... I wonder if verizon is having 4g network issues in LA (north hollywood).
Did anybody here happen to activate their charge today (5/19/11) successfully?
So frustrated that I've had this phone for over 4 hours but I can't even use it!!!!!
Try activating it online.
Sent from my SCH-I510 using XDA App
tech support's fix for this:
sending me a new phone... go figure. lol
jwd45244 said:
Try activating it online.
Sent from my SCH-I510 using XDA App
Click to expand...
Click to collapse
You can activate at 1-877-807-4646 as well. I got mine on the 18th and had no issues activating it, we are in a 3G area though, the closest LTE to me is in San Rafael, 110 miles south of here.
There seems to be an issue with the Droid Charge's activation. Mine took over an hour to activate. I was at Verizon 30 minutes past close while the sales rep repeatedly rebooted, pulled the battery, etc. Eventually they had me take the phone and see if it would activate eventually, otherwise activate my old phone then come back in the next day to get a new one. Sure enough, fifteen minutes after I left the phone activated and everything's been fine since.
Hopefully you got this working already, but when I picked up a Charge yesterday @ Verizon, the salesguy said they were having problems activating and that it could take maybe 12 hours...? Then he turned it on and it activated right away. Go figure.
Yeah there having a problem with the authentication process when activating, its only happening on the LTE phones, can take 30-45 mins, my old thunderbolt did this the last day i owned it after it decided in needed re-activating after there radio update, and thats exactly what there 4g tech support told me was the problem, he said to restart the phone after 45 mins and it will activate straight away............... which it did which made me happy as i could then return it to the store, sadly i had to get an ipoop 4, and lucky for me i have a friend who`s a rep who got me a return on the iphone for the charge.....which is coming today
3 phones in 34 days lol and no re-stocking fee, THX VZW
angry english said:
Yeah there having a problem with the authentication process when activating, its only happening on the LTE phones, can take 30-45 mins, my old thunderbolt did this the last day i owned it after it decided in needed re-activating after there radio update, and thats exactly what there 4g tech support told me was the problem, he said to restart the phone after 45 mins and it will activate straight away............... which it did which made me happy as i could then return it to the store, sadly i had to get an ipoop 4, and lucky for me i have a friend who`s a rep who got me a return on the iphone for the charge.....which is coming today
3 phones in 34 days lol and no re-stocking fee, THX VZW
Click to expand...
Click to collapse
It must be mostly in LTE areas, I'm in a non LTE area and mine activated within a few minutes.
I got my charge 8 days ago and in store the rep activated it, it failed, and he just re-did it and it worked. So its clearly a bit screwy right now
californiarailroader said:
It must be mostly in LTE areas, I'm in a non LTE area and mine activated within a few minutes.
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Click to collapse
Im also in a non LTE area until june 16th, my 1st TB took 45 mins and my charge took 30 mins, just luck of the draw i suppose
My new charge came yesterday and it took 30 minutes to activate but at least it finally activated!
Sent from my SCH-I510 using XDA App
mypantsaretorn said:
My new charge came yesterday and it took 30 minutes to activate but at least it finally activated!
Sent from my SCH-I510 using XDA App
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Click to collapse
Congrats. Now get some of that root action going. =D
Sent from my HTC Vision using XDA Premium App
My DC just came in! I'm not sure of the cause, but after an hour wait, ED2 install or reboot everything started working. But within that hour I rebooted multiple times before I decided to finally try the update. And when the phone rebooted I finally had data access.
Prior, the phone was able to receive calls just fine, and in About Phone my phone number was displaying properly. The data just wasn't working.
I had in-store issues too, the rep burned through 3 phones and about 6 sim cards trying to get a set that would activate. Finally about an hour and a half in he did. I decided considering I was getting paid by my office to go get a new phone, I wasn't going to rush the guy or act all p'o'ed because he was clearly having issues.
He had mentioned the (above mentioned) fact that it seems like this is something they're running into with LTE phones.
Get a phone call yesterday from the store manager thanking me for my patience, apologizing for the wait again, and letting me know there would be a credit (don't know the amount yet) on my next bill. +1 verizon
I just got my Droid Charge in the mail a few minutes ago and I'm excited to get my very first smartphone started up.
However I read through the activation pamphlet that came with the phone and it wants to me to power off my old phone and call 1.877.807.4646 .... Is there any way to do this online instead?? Once I turn my phone off, I won't have any other way to call to activate
Lepaq said:
Is there any way to do this online instead?? Once I turn my phone off, I won't have any other way to call to activate
Click to expand...
Click to collapse
First off congrats!
Yes, that's how I did mine. Just log into your VZW account and click on Activate Device. Then you choose the line you want the phone on and activate the 4G SIM card after.
The website said my settings took and the phone said it was activated; however, my data connection did not start working until after I allowed the update to ED2, an hour later. Coincidence? I don't know. Good luck!
Woohoo, got the phone activated, but I've hit a snag
I can't send texts at all to anybody. I can receive calls, make calls, receive texts, browse the web, and download apps, but sending texts fails immediately.
My service plan has unlimited texting, so I'm not sure what the problem is. Any help?
edit: a simple reboot of the phone and it works fine now
edit again: Well I rebooted, sent one text fine, then tried to send a 2nd and it Failed again
Related
Hello, New to the forums and to the android OS. I bought my Nexus S recently (had a blackberry bold), called t-mo to switch me to the nexus s compatible data plan on jan 22nd. It is now Jan 26th and they still haven't gotten me data! I called several times, but all they tell me is that a ticket has been issued (on the 22nd) and that their hoping it can get resolved soon! My account is in perfect standing, I would like to know why their taking so long to hook me up to data...all I can use right now is wi-fi. just wondering if you guys have any Ideas whats happening on t-mo's side, or if you guys had a similar experience that would help me resolve this issue?
thanks in advance.
Check your apn settings. I never had to switch to internet plans even though they tell me. I just take my sim card out a put it in the phone and my internet works. I have done this from sidekicks, to androids to blackberries and more recently between WP7.
They always give me that line about having switching data plans but i never do. I am on an older plan that hasnt been around in like 1yr so Im not sure if its the newer plans.
garcia09 said:
Hello, New to the forums and to the android OS. I bought my Nexus S recently (had a blackberry bold), called t-mo to switch me to the nexus s compatible data plan on jan 22nd. It is now Jan 26th and they still haven't gotten me data! I called several times, but all they tell me is that a ticket has been issued (on the 22nd) and that their hoping it can get resolved soon! My account is in perfect standing, I would like to know why their taking so long to hook me up to data...all I can use right now is wi-fi. just wondering if you guys have any Ideas whats happening on t-mo's side, or if you guys had a similar experience that would help me resolve this issue?
thanks in advance.
Click to expand...
Click to collapse
i've never had that problem with tmobile before, matter of fact they are usually more than happy to set you up with data there and then. When i got my account set up, they added data to my plan withing 15 minutes on the phone with them and then it started working maybe 30 mins right after that. No problems with tmobile on my side. They got the best customer service i ever witnessed for a phone company.
After about the 10th call (literally) they finally added data to my service. I tried to get an explanation but all the rep could tell me was; that her supervisor took the matter to upper division due to so many days with the issue. Enjoying my nexus s to its full capabilities now
651stp said:
i've never had that problem with tmobile before, matter of fact they are usually more than happy to set you up with data there and then. When i got my account set up, they added data to my plan withing 15 minutes on the phone with them and then it started working maybe 30 mins right after that. No problems with tmobile on my side. They got the best customer service i ever witnessed for a phone company.
Click to expand...
Click to collapse
Ya, I actually just had an amazing experience. When I set up my account at BB, the rep there somehow set up my wife's line to start data on February 21st, a full month and two days after we got the phone. When we found this out we went to a Tmobile store and they fixed it right up. Cut to today, I realized my wife's phone was showing up under my name on caller ID so I went by a different tmobile store (we happened to be going to a different town the first time so we stopped by the most convenient location) and they told me there was something weird on my account: Apparently, we have free data until February 21st! So we're paying for 750minutes and unlimited texts!
Also, multiple reps looked at her phone noting how cool it was and how awesome it was that it had CyanogenMod on it. Then one of the reps showed me his G2 and his custom rom (can't remember what it was). I showed him mine and told him I had it overclocked to 1.5GHz and he asked to see quadrant....and then his jaw hit the floor. It was really refreshing after hearing the sprint reps I was used to not understanding what FroYo was...
Wayyy cooool! seems like we had the opposite problems. I had no data and you had free data!
I am in Houston, Zip code 77057
I need some help regarding data speed on my Sensation. I only get about 85 kbps download at my home. I have all 4 Bars and 4G logo all the time. But somehow I never get above 85 kbps. I have try all possible fix I could found on XDA (Thanks XDA) , like removing Plastic case I am using toggling ciphering, which seems to help lot of people here , but no go for me .
I have been in contact with TMO from last 3 days regarding this. i used my land line to call TMO so we can troubleshoot the issue on Sensation. Very first time I called TMO , She have me remove the battery and SIM card form the phone. At the same time she setup something in her system and asked me to put SIM, battery back and turn on the phone. When I turn on the phone again, I got amazing 3Mbps speed (at Home). I thought speed problem got resolved. But next morning it went back to 85 kbps.
I called 2nd time yesterday, this time I was on the phone for like 45 min, first she checked my data plan(I have unlimited data), the we checked on SIM card (I am using New SIM came with the Phone) but nothing worked. The she wrote a ticket for technician to go and check tower. She promised to call me next day. I also told her that previous Rep did something in TMO system which got me 3 Mbps speed. she told me that Previous rep must have fixed my Phone to a single Tower and when i left the area Phone lost the connection and picked up the nearest tower to my home. (useless solution)
Today I did not see any speed improvement, When TMO rep called I told her no Improvement and I am still on same Slow 85kbps (with 4 bars and 4G). she will have technician go one more time tomorrow and have technician call me directly.
This is so frustrating, I am tired of this thing. I like the sensation but lousy data speed is spoiling the fun. I am seriously considering leaving TMO.
Any thoughts ??
Check under menu,setting,wireless network,mobile network, network mode......what is selected?
Sent from my HTC Sensation 4G using XDA Premium App
joemm said:
Check under menu,setting,wireless network,mobile network, network mode......what is selected?
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Both GSM/WCDMA. I did checked before i called TMO
Thanks
Have you tried selecting wcdma only? I am not sure if that will work or not but worth a shot. It kinda sounds like the network has your account/phone throttled as that is right around the speeds I get when I am. Keep calling tmobile, I know its a pain in the a$$ but it sounds like a problem on thier side. When I had a problem last week (no 4g service at all in my house) they tried to tell me I was not in a 4g area. I had to call back to get a different rep because the previous one just wasn't listening to what I was saying. They ended up having the completely wrong address that had them looking at towers 5 hrs away from me.
neoseal said:
Have you tried selecting wcdma only? I am not sure if that will work or not but worth a shot. It kinda sounds like the network has your account/phone throttled as that is right around the speeds I get when I am. Keep calling tmobile, I know its a pain in the a$$ but it sounds like a problem on thier side. When I had a problem last week (no 4g service at all in my house) they tried to tell me I was not in a 4g area. I had to call back to get a different rep because the previous one just wasn't listening to what I was saying. They ended up having the completely wrong address that had them looking at towers 5 hrs away from me.
Click to expand...
Click to collapse
HI
I did tried WCDMA only mode, No Signal both (Phone and data)at all when i use WCDMA. so thats not gonna work. well i am waiting for TMO to call me back today.
Thanks
I have the same problem here in Stockton Ca. The rep at tmo never got back to me after 1 week so i called back. Rep oppened another ticket and promised to get back to me within a couple of days... No call after 1 week. When I called the third time complaining they said they didn't call me back because the slow data was a software issue and had nothing to do with T-Mobile, so I should wait for an update from HTC. Then after mentioning I was thinking of switching to Verizon they switched me over to customer loyalty, who immediately offered to cancel my account for me. Where is this great customer service I hear about?
Sent from my HTC Sensation 4G using XDA App
missing2 said:
I have the same problem here in Stockton Ca. The rep at tmo never got back to me after 1 week so i called back. Rep oppened another ticket and promised to get back to me within a couple of days... No call after 1 week. When I called the third time complaining they said they didn't call me back because the slow data was a software issue and had nothing to do with T-Mobile, so I should wait for an update from HTC. Then after mentioning I was thinking of switching to Verizon they switched me over to customer loyalty, who immediately offered to cancel my account for me. Where is this great customer service I hear about?
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
When i call TMO, I always ask the person for his/her Rep ID #. this way i have something with me to follow up later. and if they open a trouble ticket, i also ask for Ticket #. thats how i was able to get TMO rep called me back to update me on my data Problem
Seems like today is worse than normal for data drops (like multiple times per hour) but most tines I have to debit to get it back. Airplane mode trick not working...also 3g not working at all. Anybody else having these issues?
ncwildcat said:
Seems like today is worse than normal for data drops (like multiple times per hour) but most tines I have to debit to get it back. Airplane mode trick not working...also 3g not working at all. Anybody else having these issues?
Click to expand...
Click to collapse
Where do you live? I am good in Madison.
Sent from my Gummy Charged GBE 2.1 using XDA App
Outside of Raleigh nc
Happens all to frequently for me. Go get a new sim from verizon, problem solved till next time:-/
p.s I'm on my fourth sim, and second charge. every month or so.
I really hope the SIM isn't gone - I hate going back to stock just to go to Verizon and get a new SIM, not to mention every time I go to Verizon I get hounded about "look at this new tablet" or "What can I try like hell to sell you even though you said 100 times you are just hear for quick service". They should really just give us new phones or replacements for all this bull. The Charge is a POS. I pay way too much with 4 smartphone lines to have to deal with this crap.
Sorry for the rant, but every time I call them I get a BS answer. I miss Alltel and their supurb customer service. I think once my contracts are up I am going to change carriers. LTE is not nearly as fast as it was before, and really isn't any faster than HSPA now
I just got off the phone with tech support regarding the same data drop issues. They insist on sending a CLN replacement and if that fails then call and talk about replacement options. Other people have even been able to swap out to a Rezound at no charge. Call tech support and see what they can do to help you out.
Sent from my SCH-I510 using XDA App
Lockett said:
I just got off the phone with tech support regarding the same data drop issues. They insist on sending a CLN replacement and if that fails then call and talk about replacement options. Other people have even been able to swap out to a Rezound at no charge. Call tech support and see what they can do to help you out.
Sent from my SCH-I510 using XDA App
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Click to collapse
if anybody is able to get a replacement for this problem please let me know! because all this is killing me but i don't want tto call Verizon and go through all the trouble they aren't just gonna give me a replacement
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I had a problem earlier for a little bit. Toggle airplane worked for me atleast. I have a spare sim. Just called when my wife was getting a CLN and said I need a sim. Funny thing is the phone was regular mail at 5 days and my sim card was a full box fed ex 2 day. Wonder why charges are so high.
Tech support told me that they are sending me either a thunderbolt or rezound...he mentioned thunderbolt first and when I told him I already had one of those and it had its problems as well, although none as bad as the charge pos, he said really it just came out last month...then further into the transaction he called it a rezound and not a thunderbolt so I honestly have no idea what to expect. He also sent the battery and door at no charge (said since I have 5 active lines he could waive the fee), but they will be in separate shipments. So either way I am better off than now, guess I find out in a few days what I get
I got everything all setup and working great. Was out last night for a bit and my phone died. Charged it up, turned it on this morning and noticed no emails. Went on my computer and had a few. Looked on my phone and when I clicked on the email app, showed I had to set it up AGAIN!
Put in all the settings again and worked fine all day. Tonight on the way to meet up with friends for dinner, my yet again awesome phone froze and needed to be reset. Came back on and yet again, email settings GONE!
This happening to anyone else? I need to completely unroot and send the phone into Verizon to have it looked at. So annoying, this phone drives me up the wall! LOL
not to mention, data keeps going off.
called Verizon again, 4th time this month and they said "there is nothing we can do." Amazing, spent $300 on a phone that wont send emails or connect to the internet. they told me I can swap out my phone for a refirb for $350
bossku69 said:
not to mention, data keeps going off.
called Verizon again, 4th time this month and they said "there is nothing we can do." Amazing, spent $300 on a phone that wont send emails or connect to the internet. they told me I can swap out my phone for a refirb for $350
Click to expand...
Click to collapse
try Lte switch for data outages on the market when 4g is out I was able to get data by setting the radio to 3g only
Sent from my SCH-I510 using xda premium
I have had internet connectivity issues that get cleared up immediatley after i disable mobile data and then re-enable.
It happens when i am in a solid 4g area sitting in the same place surfing the web and my data will just die. and it comes back right up after i disable and re-enable my mobile data.
it also happens when im on the bus going back and forth between 3g and 4g.
is this a normal droid charge issue?
seems like it craps out after about 10 min of surfing every time i remember it happening.
i had this happen when i was stock, after i rooted stock, and now on tweek 2.0
Had that issue yesterday on 4G, and it cleared up the same evening. Occasionally will lose data connectivity on 4G, even with it's still showing the connection. It's not very frequent or consistent, and it seems to have gotten better over time. There is definitely some flakiness on the radios on the Charge. A friend was sitting right next to me on his Spectrum yesterday and wasn't having any issues. I think it's likely related to Verizon network, but I think some phones are more sensitive to it than others.
Yeah, happens to me too. I had to disable/re-enable data at least twice today. :/
Sent from my SCH-I510 using xda premium
This happened to me the first couple of days I had the phone. I went to Verizon and they swapped the SIM. Worked fine after then.
re
JihadSquad said:
This happened to me the first couple of days I had the phone. I went to Verizon and they swapped the SIM. Worked fine after then.
Click to expand...
Click to collapse
hmm.. i did have a few sim issues when i got the phone a week ago, after loading a rom the phone said there was no sim inserted or there was a sim error cant remember which.
maybe swap the sim tomorrow to see if that helps.
sounds like it might be a charge radio issue... i am getting what ever killer phone comes out in a few months anyway. Galaxy s3? HTC one X ? Galaxy Journal ?
Motorola hd ?
re
So i got a new sim..
Nothing has changed.
I have netflix and live in a great 4g area and still have to toggle off data 2-3 times a morning on my bus trip into seattle.
It seems like the radio has a hard time figuring out wtf to do once it comes in and out of 4g. I can be sitting at in traffic for 5 min with no signal and flipping the data on and then off... BAM 4g is back.
This makes for annoying netflix / IT Crowd, viewing.
I am glad that i got this phone as a temp solution cheap from craigslist. Motorola Droid fighter or Galaxy S3 will be putting this lump of mediocre electronics to rest in the next month or so.
What radio is installed on your phone? To find this out go to settings/about phone. The baseband version would be your radio. If it says i510.06V.FP1, that means you are on the most up to date radio. I had similar issues before I updated to FP1 but since then, the 3 or 4G has been very quick to connect and stays reliable all day.
One of my buds works for Vzw and he told me that the 4g network is great when it works. In some places vzw is activating 4g network before the network is ready to be deployed. They are doing this because competition has more 4g coverage.
One solution is to set your phone to 3g only and accept reliable slow sppeds or deal with crappy 4g. Eventually vzw will get it right. Wjen though, is anybody's guess.
Sent from my SCH-I510 using XDA