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[Q] My charge came in the mail today and it won't activate!

went to the store and they're clueless... called customer service and they were even worse... I wonder if verizon is having 4g network issues in LA (north hollywood).
Did anybody here happen to activate their charge today (5/19/11) successfully?
So frustrated that I've had this phone for over 4 hours but I can't even use it!!!!!

Try activating it online.
Sent from my SCH-I510 using XDA App

tech support's fix for this:
sending me a new phone... go figure. lol

jwd45244 said:
Try activating it online.
Sent from my SCH-I510 using XDA App
Click to expand...
Click to collapse
You can activate at 1-877-807-4646 as well. I got mine on the 18th and had no issues activating it, we are in a 3G area though, the closest LTE to me is in San Rafael, 110 miles south of here.

There seems to be an issue with the Droid Charge's activation. Mine took over an hour to activate. I was at Verizon 30 minutes past close while the sales rep repeatedly rebooted, pulled the battery, etc. Eventually they had me take the phone and see if it would activate eventually, otherwise activate my old phone then come back in the next day to get a new one. Sure enough, fifteen minutes after I left the phone activated and everything's been fine since.

Hopefully you got this working already, but when I picked up a Charge yesterday @ Verizon, the salesguy said they were having problems activating and that it could take maybe 12 hours...? Then he turned it on and it activated right away. Go figure.

Yeah there having a problem with the authentication process when activating, its only happening on the LTE phones, can take 30-45 mins, my old thunderbolt did this the last day i owned it after it decided in needed re-activating after there radio update, and thats exactly what there 4g tech support told me was the problem, he said to restart the phone after 45 mins and it will activate straight away............... which it did which made me happy as i could then return it to the store, sadly i had to get an ipoop 4, and lucky for me i have a friend who`s a rep who got me a return on the iphone for the charge.....which is coming today
3 phones in 34 days lol and no re-stocking fee, THX VZW

angry english said:
Yeah there having a problem with the authentication process when activating, its only happening on the LTE phones, can take 30-45 mins, my old thunderbolt did this the last day i owned it after it decided in needed re-activating after there radio update, and thats exactly what there 4g tech support told me was the problem, he said to restart the phone after 45 mins and it will activate straight away............... which it did which made me happy as i could then return it to the store, sadly i had to get an ipoop 4, and lucky for me i have a friend who`s a rep who got me a return on the iphone for the charge.....which is coming today
3 phones in 34 days lol and no re-stocking fee, THX VZW
Click to expand...
Click to collapse
It must be mostly in LTE areas, I'm in a non LTE area and mine activated within a few minutes.

I got my charge 8 days ago and in store the rep activated it, it failed, and he just re-did it and it worked. So its clearly a bit screwy right now

californiarailroader said:
It must be mostly in LTE areas, I'm in a non LTE area and mine activated within a few minutes.
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Click to collapse
Im also in a non LTE area until june 16th, my 1st TB took 45 mins and my charge took 30 mins, just luck of the draw i suppose

My new charge came yesterday and it took 30 minutes to activate but at least it finally activated!
Sent from my SCH-I510 using XDA App

mypantsaretorn said:
My new charge came yesterday and it took 30 minutes to activate but at least it finally activated!
Sent from my SCH-I510 using XDA App
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Click to collapse
Congrats. Now get some of that root action going. =D
Sent from my HTC Vision using XDA Premium App

My DC just came in! I'm not sure of the cause, but after an hour wait, ED2 install or reboot everything started working. But within that hour I rebooted multiple times before I decided to finally try the update. And when the phone rebooted I finally had data access.
Prior, the phone was able to receive calls just fine, and in About Phone my phone number was displaying properly. The data just wasn't working.

I had in-store issues too, the rep burned through 3 phones and about 6 sim cards trying to get a set that would activate. Finally about an hour and a half in he did. I decided considering I was getting paid by my office to go get a new phone, I wasn't going to rush the guy or act all p'o'ed because he was clearly having issues.
He had mentioned the (above mentioned) fact that it seems like this is something they're running into with LTE phones.
Get a phone call yesterday from the store manager thanking me for my patience, apologizing for the wait again, and letting me know there would be a credit (don't know the amount yet) on my next bill. +1 verizon

I just got my Droid Charge in the mail a few minutes ago and I'm excited to get my very first smartphone started up.
However I read through the activation pamphlet that came with the phone and it wants to me to power off my old phone and call 1.877.807.4646 .... Is there any way to do this online instead?? Once I turn my phone off, I won't have any other way to call to activate

Lepaq said:
Is there any way to do this online instead?? Once I turn my phone off, I won't have any other way to call to activate
Click to expand...
Click to collapse
First off congrats!
Yes, that's how I did mine. Just log into your VZW account and click on Activate Device. Then you choose the line you want the phone on and activate the 4G SIM card after.
The website said my settings took and the phone said it was activated; however, my data connection did not start working until after I allowed the update to ED2, an hour later. Coincidence? I don't know. Good luck!

Woohoo, got the phone activated, but I've hit a snag
I can't send texts at all to anybody. I can receive calls, make calls, receive texts, browse the web, and download apps, but sending texts fails immediately.
My service plan has unlimited texting, so I'm not sure what the problem is. Any help?
edit: a simple reboot of the phone and it works fine now
edit again: Well I rebooted, sent one text fine, then tried to send a 2nd and it Failed again

[Q] Please Help - Slow data speed on S4G-TMO

I am in Houston, Zip code 77057
I need some help regarding data speed on my Sensation. I only get about 85 kbps download at my home. I have all 4 Bars and 4G logo all the time. But somehow I never get above 85 kbps. I have try all possible fix I could found on XDA (Thanks XDA) , like removing Plastic case I am using toggling ciphering, which seems to help lot of people here , but no go for me .
I have been in contact with TMO from last 3 days regarding this. i used my land line to call TMO so we can troubleshoot the issue on Sensation. Very first time I called TMO , She have me remove the battery and SIM card form the phone. At the same time she setup something in her system and asked me to put SIM, battery back and turn on the phone. When I turn on the phone again, I got amazing 3Mbps speed (at Home). I thought speed problem got resolved. But next morning it went back to 85 kbps.
I called 2nd time yesterday, this time I was on the phone for like 45 min, first she checked my data plan(I have unlimited data), the we checked on SIM card (I am using New SIM came with the Phone) but nothing worked. The she wrote a ticket for technician to go and check tower. She promised to call me next day. I also told her that previous Rep did something in TMO system which got me 3 Mbps speed. she told me that Previous rep must have fixed my Phone to a single Tower and when i left the area Phone lost the connection and picked up the nearest tower to my home. (useless solution)
Today I did not see any speed improvement, When TMO rep called I told her no Improvement and I am still on same Slow 85kbps (with 4 bars and 4G). she will have technician go one more time tomorrow and have technician call me directly.
This is so frustrating, I am tired of this thing. I like the sensation but lousy data speed is spoiling the fun. I am seriously considering leaving TMO.
Any thoughts ??

Check under menu,setting,wireless network,mobile network, network mode......what is selected?
Sent from my HTC Sensation 4G using XDA Premium App

joemm said:
Check under menu,setting,wireless network,mobile network, network mode......what is selected?
Sent from my HTC Sensation 4G using XDA Premium App
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Both GSM/WCDMA. I did checked before i called TMO
Thanks

Have you tried selecting wcdma only? I am not sure if that will work or not but worth a shot. It kinda sounds like the network has your account/phone throttled as that is right around the speeds I get when I am. Keep calling tmobile, I know its a pain in the a$$ but it sounds like a problem on thier side. When I had a problem last week (no 4g service at all in my house) they tried to tell me I was not in a 4g area. I had to call back to get a different rep because the previous one just wasn't listening to what I was saying. They ended up having the completely wrong address that had them looking at towers 5 hrs away from me.

neoseal said:
Have you tried selecting wcdma only? I am not sure if that will work or not but worth a shot. It kinda sounds like the network has your account/phone throttled as that is right around the speeds I get when I am. Keep calling tmobile, I know its a pain in the a$$ but it sounds like a problem on thier side. When I had a problem last week (no 4g service at all in my house) they tried to tell me I was not in a 4g area. I had to call back to get a different rep because the previous one just wasn't listening to what I was saying. They ended up having the completely wrong address that had them looking at towers 5 hrs away from me.
Click to expand...
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HI
I did tried WCDMA only mode, No Signal both (Phone and data)at all when i use WCDMA. so thats not gonna work. well i am waiting for TMO to call me back today.
Thanks

I have the same problem here in Stockton Ca. The rep at tmo never got back to me after 1 week so i called back. Rep oppened another ticket and promised to get back to me within a couple of days... No call after 1 week. When I called the third time complaining they said they didn't call me back because the slow data was a software issue and had nothing to do with T-Mobile, so I should wait for an update from HTC. Then after mentioning I was thinking of switching to Verizon they switched me over to customer loyalty, who immediately offered to cancel my account for me. Where is this great customer service I hear about?
Sent from my HTC Sensation 4G using XDA App

missing2 said:
I have the same problem here in Stockton Ca. The rep at tmo never got back to me after 1 week so i called back. Rep oppened another ticket and promised to get back to me within a couple of days... No call after 1 week. When I called the third time complaining they said they didn't call me back because the slow data was a software issue and had nothing to do with T-Mobile, so I should wait for an update from HTC. Then after mentioning I was thinking of switching to Verizon they switched me over to customer loyalty, who immediately offered to cancel my account for me. Where is this great customer service I hear about?
Sent from my HTC Sensation 4G using XDA App
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When i call TMO, I always ask the person for his/her Rep ID #. this way i have something with me to follow up later. and if they open a trouble ticket, i also ask for Ticket #. thats how i was able to get TMO rep called me back to update me on my data Problem

Just canceled verizon service over this phone!

After having so so many issues with this phone and issues with my previous OG Droid i came to my wits end and dropped my service today after verizon refused to give me anything other than a Revolution or thunderbolt as a replacement!

Loving my Charge on Humble 4.22 with unlimited data. It can only get better when I move into Humble 5.0 or other EP4P ROM.
I really can't complain about this phone, although I'm sure I couldn't hang with stock.
Are you getting other service? In general, Verizon's network is superior. I'm sure that varies with location though.

i have my charge on humble and all i have to say is WOOOOOOOOOOOOOW.

The head of customer service told me that she wasn't recommending anything because a software update is coming. What a see you next Tuesday.
Sent from my SCH-I510 using Tapatalk

I was running a custom rom also but the constant lack of data is unacceptable! i have tried EVERY rom, modem and combination out there! after having 8 of the other droids, and 3 of these i was told that i could swap to ANY other phone i wanted so i researched it and chose the bionic because it has higher ratings the rep then told me no not that phone anything but that, so i said ok let me do some research and i did and decided to go to the iPhone for the reason of apple has better support! and the rep said oh, sorry not that either.... ok so if i can have ANY phone what can i actually have? he replied thunderbolt or revolution... UH.... NO... So o can canceled my service and will sacrifice the poorer networks....

I kinda feel stuck as well. But I don't want to cancel my service.

Someone call the WAAHmbulance.
Sent from my Droid Charge running Infinity Beta

Rofl! In September, I had eleven gigabytes of mobile data downloaded through the cell network, mostly 4G. I have unlimited data. I'll never leave the big red.
Sent from my SCH-I510 using xda premium

kvswim said:
Someone call the WAAHmbulance.
Sent from my Droid Charge running Infinity Beta
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+1 I'm loving my phone lol.
Sent from my SCH-I510 using XDA App

klovar said:
Rofl! In September, I had eleven gigabytes of mobile data downloaded through the cell network, mostly 4G. I have unlimited data. I'll never leave the big red.
Sent from my SCH-I510 using xda premium
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same here man unlimited data and tethering ill never leave

The only issue you mention is "constant lack of data", which would seem to have nothing at all to do with the phone and a lot to do with the network. A Bionic doesn't have magic cell tower creation sauce in it. Neither does an iPh*ne. You say you've been through 11 phones over this, proving the phones aren't related, and proving that VZW has bent over backwards to please a whiney idiot. They've lost a pretty penny giving you phone after phone for something that has NOTHING to do with the hardware, because they actually care about whiners (most of us don't). Good luck finding another company that dedicated to keeping you around while they lose money on you.
If you KNOW of a better carrier in your area, from you know actually talking to real friends on other carriers in your area (if you haven't WAAHed them all away), then just switch to them. No need to post a gee tell me I'm right and a great martyr to strangers all over the world on a forum. Just switch.
Maybe you wanted to be Thomas Paine and start a revolution with all of us. Umm... too bad. Many of us get great service. Sorry yours sucks, but no need to post anywhere but a site dedicated to your local geographic area. Otherwise the info is pretty worthless to most of us.
Finally, THANK YOU, for finally leaving VZW. Your antics have contributed to driving up their overall costs (passed on to all of us eventually).

I dont see how you can complain when you were running custom roms.
Did you ever give the Charge a chance at a complete stock setup?

mtmcghee said:
After having so so many issues with this phone and issues with my previous OG Droid i came to my wits end and dropped my service today after verizon refused to give me anything other than a Revolution or thunderbolt as a replacement!
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Click to collapse
I to was fed up with data drop but it isnt a charge issue. It's a network issue of some sort and as far as the bionic goes let me tell you. You aint missing much. Sure its nice and smooth but the screen is horrible.... i would choose the charge over this any day. Oh well, i lent my charge to someone and borrowed this bionic. Just waiting on the galaxy nexus to drop..... Best of luck with your new carrier.........
Sent from my DROID BIONIC using XDA App

i like the service and coverage that verizon offers, i have 5 lines with them 2 in which i carry with me daily! im not a whiny customer however when my blackberry can stay connected to the network and send/receive calls, messages, data, ect. and my charge sitting right next to it cant i have a problem! the first month i had this phone i had no problems then things went down hill so i started experimenting with roms to see if any of them helped, some did, some didnt. i wasnt trying to get the next best phone as im not in contract on any of my lines and pay the retail prices to avoid a contract! i simply want a phone that i can use without hassle. as for being on my 11th+ phone how is it my fault when my CLR shows up with a broken screen, broken keyboard, not able to boot, factory resets its self every 45min, speakers not work, wifi not work, oh best yet how about when you open the box and they send you a used phone that hasnt been inspected or cleaned!?! my problem is that i need a phone that works and they arent able to send me one, i even agreed to go to a non 4G phone and was denied! So ill go over to att where i expect things not to work!

Humble 5.0 has made this phone good and I agree with others dont leave big red when you have unlimited. Tons of new devices to come.
GL

Really not a good time to bail ... the latest EP4 leak is a big step up in modem performance (almost never drop data anymore -- If I do, it's for maybe 10 seconds).
EP4 will (supposedly) be released within the next few weeks OTA.
Plus this improved modem performance lets me use 2X Battery (similar to Juice Defender) to turn off data while the phone is not in use, yet turn it on every xx minutes to check email, etc.... resulting in a big battery savings. I could never do this with the previous leaks or when the phone was stock -- it would take FOREVER to pick up data each time I turned the screen on.

ilovesoad said:
The head of customer service told me that she wasn't recommending anything because a software update is coming. What a see you next Tuesday.
Sent from my SCH-I510 using Tapatalk
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We are past Tuesday WTF? I'd call back and demand satisfaction!

Now it the wrong time to switch carriers. Unless you go to Sprint. Verizon's Unlimited Data on 4G @12mbs(av.) is something I would have tried to stay and deal with.
I understand your fustration. All I want is a phone that works and does what was promised. I tether and still have probs when playing Xbox live, or downloading torrents. Speedtest gets me 12mbs, but still have problems then it locks or freezes. So I know what you mean. I've tried ALL ROMS. I'm on Humble 5.0 right now, and I love it.
But all you need to do is restart, or turn off then on mobile data, and it works. It'll work for awhile. But there are still those problems that happen. Despite all that...I still Love Verizon. I've had no probs with cust serv or phone coverage. To me, the problem is bad, but not enough to make me EVER leave Verizon.
Luckily I won this phone and still have my new every two discount. So I will sell this phone for 200 and end up paying 50 for Galaxy Nexus. I hope that the problems with tethering and data freezing don't exist with the GN.
I've had them all. Treo on ATT, Samsung Flip Phone on Sprint then flashed to Cricket, G1 on T-Mobile, then Droid Eris and Charge on Verizon. VERIZON IS HANDS DOWN THE BEST!...Luckily I got unlimited data before it was gone. If you had that and let it go...I'm sorry, but I think you will look back and realize you mad a big mistake.

BlazinDANDAMAN said:
Now it the wrong time to switch carriers. Unless you go to Sprint. Verizon's Unlimited Data on 4G @12mbs(av.) is something I would have tried to stay and deal with.
I understand your fustration. All I want is a phone that works and does what was promised. I tether and still have probs when playing Xbox live, or downloading torrents. Speedtest gets me 12mbs, but still have problems then it locks or freezes. So I know what you mean. I've tried ALL ROMS. I'm on Humble 5.0 right now, and I love it.
But all you need to do is restart, or turn off then on mobile data, and it works. It'll work for awhile. But there are still those problems that happen. Despite all that...I still Love Verizon. I've had no probs with cust serv or phone coverage. To me, the problem is bad, but not enough to make me EVER leave Verizon.
Luckily I won this phone and still have my new every two discount. So I will sell this phone for 200 and end up paying 50 for Galaxy Nexus. I hope that the problems with tethering and data freezing don't exist with the GN.
I've had them all. Treo on ATT, Samsung Flip Phone on Sprint then flashed to Cricket, G1 on T-Mobile, then Droid Eris and Charge on Verizon. VERIZON IS HANDS DOWN THE BEST!...Luckily I got unlimited data before it was gone. If you had that and let it go...I'm sorry, but I think you will look back and realize you mad a big mistake.
Click to expand...
Click to collapse
Sprint is having their own data problems right now. You guys are complaining about dropping data until you reboot. How about not having any data at all regardless of how many times you reboot. That's how bad Sprint is in some areas right now (northwest Indiana). If I try to go to the market sometimes the phone will sit there for literally five minutes and still won't connect. I get data time-outs and the spinning circle multiple times a day. Which is why I went back to Verizon on my hands & knees hoping their network has improved in the past couple of years.

Big red came through. They have very nice CS (well 95% nice) LOL. I got the Bionic just in time to sell it after I use my upgrade to get the nexus!!!! (The Bionic is a very good phone BTW) Verizon service hands down beats the rest. When it comes to the big red, you get what you pay for. That's the truth.

Need help from Verizon employee

So i am dropping 4g a lot and i am pretty sure it is my sim. It happened to me once before i started rooting so i went to a Verizon store, they inspected my phone for about an hour and then swapped my sim.
I am not home right now but once i get back to Madison i am going to flash to stock and go to a store. Basically i want to know how to get an employee there that knows what he is doing because i know they exist. most of them follow instructions from a computer and try to get you to buy an accessory. I would prefer to be in and out in 10 mins because it is a simple sim swap.
Sent from my SCH-I510 using XDA App

You could just go buy a sim and leave. Or buy online. Ive noticed some spotty data now and then around Milwaukee....however.... with the lack of snow I have spent a lot of time on wifi sitting on my ass at home.
Sent from my mobile office.

mkarps said:
You could just go buy a sim and leave. Or buy online. Ive noticed some spotty data now and then around Milwaukee....however.... with the lack of snow I have spent a lot of time on wifi sitting on my ass at home.
Sent from my mobile office.
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Click to collapse
Yeah I'm in milwaukee right now and the 4g is crap. Way better in Madison.
Sent from my SCH-I510 using XDA App

You shouldn't have to buy a new SIM, if it is causing issues, VZW should swap it out free of charge.

imnuts said:
You shouldn't have to buy a new SIM, if it is causing issues, VZW should swap it out free of charge.
Click to expand...
Click to collapse
I know that. I an just looking for something like "can i talk to someone that knows what they're talking about?" so i can get in and out quickly.
Sent from my SCH-I510 using XDA App

When your dealing with customer service/tech support it's kind of random to find someone who knows what they are doing. However, if you complain enough and know exactly what you want from them going in, you can probably get them to do what you want with patience and persistence.
Sent from my Nexus S 4G

I agree, it's completely random. I got laid off with all the techs, but people all over nyc and new jersey on the vzw side would call me for any major issues instead of tech support(not to toot my horn, but it goes to show you how random it is...even when you had direct lines to knowledge people who have access to stuff you need normally 9/10 times would fall back on pre generated info). Honestly I would keep trying till you get what you like , our get a sim swapped and you can get a free sim swap from any store our they can mail out from tech support, though the store is faster. Also if someone else has vzw service and 4g check there service they should have around the same service, I.e. 1 bar to your 3 or similar.
4G LTE Tapatalked

Exchange/Replacement Signal issues...

Hey guys.
So I came to VZW after being on Sprint for like 10 years. Signal is way better in my area on Verizon. Except on this GS3 - can't send texts, breaking up calls, dropped calls... you know of it on these boards. Sprint was better by 100%. I've always had HTC's and knew Samsungs have the weakest radios but wow! anyway... I read some other sites and threads here - seems I need a new phone, and it MAY fix it if I get a good one...
I may be able to get an exchange even though I'm out of the 15 days because I used to work at a phone store - I'm good with the managers. But lets say that doesn't work. Should I quick add insurance to make a claim, or go the manufacture warranty route? Or what is the best way to get a replacement? I don't keep up on much on Verizon and Samsung - have there been any statements about this issue, or any fixes you guys have come up with?
Thanks!

ReFLeX135 said:
Hey guys.
So I came to VZW after being on Sprint for like 10 years. Signal is way better in my area on Verizon. Except on this GS3 - can't send texts, breaking up calls, dropped calls... you know of it on these boards. Sprint was better by 100%. I've always had HTC's and knew Samsungs have the weakest radios but wow! anyway... I read some other sites and threads here - seems I need a new phone, and it MAY fix it if I get a good one...
I may be able to get an exchange even though I'm out of the 15 days because I used to work at a phone store - I'm good with the managers. But lets say that doesn't work. Should I quick add insurance to make a claim, or go the manufacture warranty route? Or what is the best way to get a replacement? I don't keep up on much on Verizon and Samsung - have there been any statements about this issue, or any fixes you guys have come up with?
Thanks!
Click to expand...
Click to collapse
There's no need to go either route. Verizon will replace a defective phone for one year, provided you purchased it from them. Many stores don't do instant swaps, but call Verizon Tech Support, and most of the time, you'll have a refurb next day. They won't replace banged up or wet phones, though. I just went through 4 GNexs and have a S3 waiting for me when I'm home from business, now.

ssignature said:
There's no need to go either route. Verizon will replace a defective phone for one year, provided you purchased it from them. Many stores don't do instant swaps, but call Verizon Tech Support, and most of the time, you'll have a refurb next day. They won't replace banged up or wet phones, though. I just went through 4 GNexs and have a S3 waiting for me when I'm home from business, now.
Click to expand...
Click to collapse
I see, but I actually got the phone from a Wal-mart, I'm fairly certain that will matter right?

ReFLeX135 said:
I see, but I actually got the phone from a Wal-mart, I'm fairly certain that will matter right?
Click to expand...
Click to collapse
The signal isn't that great, but if it's a no SIM problem I think that's a firmware/software thing Samsung or Verizon needs to handle. It's not an uncommon issue, and it's sometimes maddening.

ReFLeX135 said:
I see, but I actually got the phone from a Wal-mart, I'm fairly certain that will matter right?
Click to expand...
Click to collapse
It won't matter if its from Walmart. I bought mine from best buy and got it replaced with a refurbished that was actually brand new. You might not get as lucky as me but a used working phone is still better then what you got.Your looking at either a hardware or sim issue. Mine was hardware.
Sent from my SCH-I535 using xda app-developers app

toy028 said:
It won't matter if its from Walmart. I bought mine from best buy and got it replaced with a refurbished that was actually brand new. You might not get as lucky as me but a used working phone is still better then what you got.Your looking at either a hardware or sim issue. Mine was hardware.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Thanks that helps to know that! Has anyone sucessfully corrected the problem with SIM replacement?

I'm 3 Sims and 3 phones in and still get no sim when calling/texting in downtown Nashville. I'd like to know a resolution myself.
Sent from my SCH-I535 using Tapatalk 2

nadcicle said:
I'm 3 Sims and 3 phones in and still get no sim when calling/texting in downtown Nashville. I'd like to know a resolution myself.
Sent from my SCH-I535 using Tapatalk 2
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Click to collapse
Ah mine doesn't say no SIM but rather just drops service completely, just breaks up in conversation, loses data in good 3g and 4g, and won't pick up 4g sometimes. I even called my wife 1 foot away and the first call dropped before she could answer and the second worked for 20 seconds, then she couldn't hear me, and it droppped a few seconds later. She talks for hours in this spot on a Reality.