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Voicemail problems

Is anyone else having problems with voicemail setup on they captivates? Every time I try to check my voicemail I get a message about where the mailbox number, I enter my phone number and or says thee is no mailbox with that number. Also when my wife tries to call it just says that I'm not available and when I reject the call it does busy. Does any else have this issue?
Sent from my SAMSUNG-SGH-I897 using XDA App

Go take it to the AT&T store or call them, they forgot to move your voicemail over to the new device. Same thing happened to me.

1) thats not the first time ATT's goofed a VM access #.
2) Consider having your VM swapped to Google Voice, and using it only for VM, you'll still get most of the features plus text conversion and recording via the Voice app and website.

Use Google Voice instead. It is so much better anyway.
Sent from my SAMSUNG-SGH-I897 using XDA App

You do not have the proper phone number for your voicemail. This happens to me when I transfer phones around since I always forget to put the proper number on my sim card
dirtblade said:
Use Google Voice instead. It is so much better anyway.
Sent from my SAMSUNG-SGH-I897 using XDA App
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Worthless post here
Sent from my GT-I9000 using XDA App

If you came from a device with visual voicemail, you'll have to call customer care to get it switched back to basic voicemail.
Well, that, or use Google Voice.

[Q] Google Voice for VM on US TMO 1S

So I got my wife a new HTC One S to replace her HD2 which she had cracked the screen (Worked fine, but good excuse to get a look at a new phone). Everything set up fine, and is working well, but I can't seem to set up Google Voice for VM. Visual VM works (from TMO) but I use and love Google voice on my phone, as it sends you texts with the transcribed message.
If anyone can shed some light on this, every time I change it from my carrier to Google voice on the settings menu (Settings | Calls I think) it gives me an error and stays set to my carrier. Anyone have any ideas.
I have not rooted this phone yet, and as it is the wife's wasn't planning on it, but would like to get Google voice working for voicemail if at all possible. \
Any thoughts/ideas?? I am hoping someone here may know a work around or fix for this...

I also have the same problem. Normally I'd just install a new ROM without the bloatware, but it doesn't appear any are all that stable yet. Will rooting the phone allow you to uninstall stuff like TMobile's apps without having to put on a new ROM?
Anyway, I'm also curious about using Google's Voice.

It is the only issue I have left. I have been doing some research, calling t-mobile and turning off their VM may fix it, but I haven't had to do that on any other phone, so it is my last resort. Hoping someone else here has solved this, or done what I suggested, and validated it as a fix. If all else fails, by the end of the weekend, I will try that approach. Just seems odd that it is locked.
I have also tried *004*[google number here]# with an mmi code error, and **004*[google number here]# which did register, but then reverted just as quickly, when I went to settings|calls to review [I saw it show Google voicemail, only to change instantly back to My carrier]

My GV is still active on my phone from my Sensation and the only thing I did was a Titanium Restore of the GV app. I went into my settings on the One S and it says My Carrier but I just had someone test it and it came through just fine through GV. I would go into your settings in GV on the computer and make sure your phone is set up for VM in there and if it still doesn't work set it up on the old phone and just restore the app if you're rooted.
Good luck!

Jason Syn said:
My GV is still active on my phone from my Sensation and the only thing I did was a Titanium Restore of the GV app. I went into my settings on the One S and it says My Carrier but I just had someone test it and it came through just fine through GV. I would go into your settings in GV on the computer and make sure your phone is set up for VM in there and if it still doesn't work set it up on the old phone and just restore the app if you're rooted.
Good luck!
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To avoid issues, I want to avoid rooting. It's the Wife's phone, and if I do anything to it, and she has a problem, I get blamed, even though we all know rooting isn't necessarily bad, and if she has a problem, it is probably the user, not the phone At the end of the day, I will root it if that is the only way to fix this, but I would think a Google phone should support GV out of the box, especially such an integrated feature within ICS. There must be some solution... although it is increasingly looking like I will have to call t-mobile, and remove Visual VM, to get GV to work... Just hoping to avoid that if possible too, as stated before, never had to do that, and always like a backup...
Hoping someone else has solved this and can share their solution. And before anyone asks, it is not a pre-paid plan, which I know has issues...

Found this on another forum, not sure if I can post the link, and it is too late for me to give it a try, but here is the other post, for anyone who wants to give it a shot. Having posted this, there still must be a way to do this without calling t-mobile...
So here's the scoop. Apparently, HTC has disabled the ability to change the voicemail carrier from the device itself. Probably some ploy to get users to use some other service or app. F That. I buy Android phones for a REASON. Anyways...
Here's the fix. Call T-Mobile support. Explain that you need to have the number changed on THEIR end. Just read them the Google Voice number over the phone and have them test it. And voilà! Hope this helps!
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Changing it on the phone didn't work right away for me but it did work a day or two later when I tried it again.

The *004* code worked for me, but you have to be off wifi calling to use it.
Sent from my HTC VLE_U using XDA

My phone says that I am still using my carrier's VM service, but so far, GV has been doing its work.

Called TMobile, they hard coded the number in on there end, all is now good.
Sent from my Transformer Prime TF201 using xda premium

nygmam said:
Called TMobile, they hard coded the number in on there end, all is now good.
Sent from my Transformer Prime TF201 using xda premium
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Which number did you ask them to hardcode? and in place of what?
Thnx

I think you can set this from the Google Voice web page. I have the same problem as you've described, and that's what I did. Works like a champ.
Sent from my HTC VLE_U using XDA

KT said:
Which number did you ask them to hardcode? and in place of what?
Thnx
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I had them code my Wife's Google Voice number as the conditional forwarding number (which is actuallt the Voice Mail number on the phone), and haven't had any issues since. If you don't know your number, it should show up on your GV homepage. Once you do that, everything works as it should.

nygmam said:
I had them code my Wife's Google Voice number as the conditional forwarding number (which is actuallt the Voice Mail number on the phone), and haven't had any issues since. If you don't know your number, it should show up on your GV homepage. Once you do that, everything works as it should.
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Thanks.. Will try and see what happens

jmacdonald19 said:
I think you can set this from the Google Voice web page. I have the same problem as you've described, and that's what I did. Works like a champ.
Sent from my HTC VLE_U using XDA
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Worked for me thanks
Sent from my PYRAMID using xda premium

jmcdonald58 said:
Worked for me thanks
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Thanks for the thread got my gfs GV working thru GV Web page
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jmcdonald58 said:
Thanks for the thread got my gfs GV working thru GV Web page
Sent from my PYRAMID using xda premium
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How did you manage to do this via the Google Voice webpage bro? Couldya walk me through the steps pls..
I deactivated and then re-activated my cell number under Settings -> Phone but it still shows "My Carrier" as the VM provider :/

That's when you have to call T-Mobile and have them hard code your GV number
Sent from my CM9 HTC HD2 using xda premium

KT said:
How did you manage to do this via the Google Voice webpage bro? Couldya walk me through the steps pls..
I deactivated and then re-activated my cell number under Settings -> Phone but it still shows "My Carrier" as the VM provider :/
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It still shows my carrier as the voice mail carrier but I am getting them through GV will check today when I get home but it was working both recorded messages and text

I used their online chat and the rep switched my conditional forwarding to my GV number. Phone still says My Carrier, and it actually worked fine before, but did it just on principal...locking this down just to get a few more bucks from their own crap VV app is just wrong.

Why can't I get voicemail working?

I really want to set up visual voicemail with Google Voice. I can't seem to figure it out though. Can anyone post a step by step guide? Right now, when someone calls me after 4 rings they get a message saying the person you has called is unavailable. There isn't even an option to leave a message. I don't know what I did wrong.
On another note, does anyone have any experience with At&t visual voicemail? Is it worth exploring that option over google voice?
This is one feature that I really would love to have on this otherwise perfect phone.

Your plan has to include visual voicemail if it doesn't then it doesn't matter how hard you try you will not get it setup. call And tell them you want visual voicemail and the tech will push the app to your phone and then it'll set up.
Sent from my HTC One X using xda premium

http://forum.xda-developers.com/showthread.php?t=1826536
go to voice.google.com
settings
phones ->activate voicemail
on your phone:
settings ->call -> voicemail -> set as google voice. it will fail, but just say yes anyways. it should work after that. (it does on my phone)

Thank you. I hope that works. This problem was present even before I updated though.

ul49 said:
Thank you. I hope that works. This problem was present even before I updated though.
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it's a known "problem" but I haven't had any issues with it other then it "failing" (see attached screenshot) to apply (but still works even with this message)

there are some other threads on this forum regarding this. you might have been able to find them if you had looked (harder).
anyways, since i'm here, i may as well post what worked for me
go to settings, call, additional settings, and set EVERY forwarding number (unanswered, busy, etc) to your google voice number. But **make sure Always Forward is disabled**
cheers

Lol... Just re-read the OP..my bad I thought I read that you wanted att vvm. Sorry. I know I looked like a dumbass..lol disregard my post and carry on.
Sent from my HTC One X using xda premium

Tried everything on here. Even tried reinstalling the app. Still not working...

ul49 said:
Tried everything on here. Even tried reinstalling the app. Still not working...
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and you followed the instructions at voice.google.com by typing in that long number that starts with *004*.... ?
and are you having someone test call you to see if it does go to your google voice mailbox? again, your phone will show (after doing all the appropriate steps) that "Voicemail Service: My Carrier" but it will truly get forwarded to google voice... at least it does on my setup.
also, if this doesn't work, have you tried AT&T's version of visual voicemail? it's free with LTE data plan I believe.

Send yourself a voicemail it'll come up on the Google Voice client IF you followed the instructions here.
I've found it's less cumbersome on a pc to set it up.
Sent from my HTC One X using xda app-developers app

Finally solved the problem by getting a new google voice number. I guess something was wrong with the old one. Thanks for all your help, folks.

Yep, Google Voice is the ONLY voicemail for Android I would consider.

ul49 said:
Finally solved the problem by getting a new google voice number. I guess something was wrong with the old one. Thanks for all your help, folks.
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glad to hear you got it working!

[Q] Activating GVoice on VZW SGS3

I did a search but cant seem to find how to activate Google Voice on my VZW GS3. Im trying to set it up but it says that VZW doesnt support this feature. So I followed the GV support page where it says to dial codes to activate, and one of them takes me to VZW where it says I cant do it. Yet I see people on here using GV. Am I doing something wrong? I am running CleanROM 2.5. Thanks for any help in advance.
Edit: Still have been trying to figure it out and neither of my VM are working now, Stock VZW not GVoice....

travis.bridges10 said:
I did a search but cant seem to find how to activate Google Voice on my VZW GS3. Im trying to set it up but it says that VZW doesnt support this feature. So I followed the GV support page where it says to dial codes to activate, and one of them takes me to VZW where it says I cant do it. Yet I see people on here using GV. Am I doing something wrong? I am running CleanROM 2.5. Thanks for any help in advance.
Edit: Still have been trying to figure it out and neither of my VM are working now, Stock VZW not GVoice....
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Suggestions anyone? I would appreciate the help.

I'm just using Google Voice Lite, but on my previous phone I had to setup forwarding at VZW for unanswered calls to go to the GV voicemail. When I got this phone, it just worked after I downloaded the GV app.

travis.bridges10 said:
Suggestions anyone? I would appreciate the help.
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Hi,
This is pretty simple. Just log into gvoice in your browser (http://www.google.com/voice) and go settings. Under phone where you setup your number to be forwarded, should show use this as your main voice mail. Follow its steps.

MrPeter1985 said:
Hi,
This is pretty simple. Just log into gvoice in your browser (http://www.google.com/voice) and go settings. Under phone where you setup your number to be forwarded, should show use this as your main voice mail. Follow its steps.
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I can access the vm from my phone as if I were checking it. But when someone calls me it say the call couldnt be completed as dialed when it time for vm to come up.

Your wanting Gvoice to be your VM or VZW to be your VM?

MrPeter1985 said:
Your wanting Gvoice to be your VM or VZW to be your VM?
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Gvoice, but I would like it to be easy to switch back if I wanted to. Right now neither VM is picking up if I ignore a call. I can call my gvoice number and it will work, but when someone calls nothing is working.

You called the number gvoice tells you to dial to make gvoice your default VM?
Will not work unless you do so.
*71(your gvoice #)
if you did this already, deactivate it *73 and try it over again. *71(your gvoice #)
That is what you have to do to switch between them.

MrPeter1985 said:
You called the number gvoice tells you to dial to make gvoice your default VM?
Will not work unless you do so.
*71(your gvoice #)
if you did this already, deactivate it *73 and try it over again. *71(your gvoice #)
That is what you have to do to switch between them.
Click to expand...
Click to collapse
Yes ive done this, It didnt work... I get "Welcome to Verizon Wireless, you call could not be completed as dialed. Blah, blah, blah. Your verizon update could not be completed" when i do the *73
And when I do the *71 I get 3 short busy tones and it hangs up.
When someone calls me and I reject it, The incoming call hears "Your call could not be completed as dialed"
I think ive tried all the proper steps, but feel like im missing something. Please keep the suggestions coming, they are very appreciated

Does anyone have any other suggestions. Thabks again in advance
Sent from my SCH-I535 using xda app-developers app

travis.bridges10 said:
Yes ive done this, It didnt work... I get "Welcome to Verizon Wireless, you call could not be completed as dialed. Blah, blah, blah. Your verizon update could not be completed" when i do the *73
And when I do the *71 I get 3 short busy tones and it hangs up.
When someone calls me and I reject it, The incoming call hears "Your call could not be completed as dialed"
I think ive tried all the proper steps, but feel like im missing something. Please keep the suggestions coming, they are very appreciated
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i've just done it 4 times back to back to see if it still worked on the s3 and it does.....just making sure (please don't make any assumptions about what i'm about to type up, it's just to make sure its being done lol) that when you input the # to dial, you include the asterisk before 71 and that you're using the full 10 digit phone number for your google voice number, like for me its *713379449734 to enable, then *73 to disable......it has worked across an incredible 2, droid 3, and now galaxy s3

Yes ive done it multiple times. Like i said when i do the *71 i get a quick busy signal then it hangs up. Ive been all over the place looking around and now neither vm's are working. I only wanted this for the visual vm aspect of it. I believe that its working. Im sure its me doing something wrong. I have setup it up and activated online, it shows my number and carrier, i can call out via pc, when i push and hold 1 it takes me to enter my pin. It just wont answer when there is an incoming call
Sent from my SCH-I535 using xda app-developers app

travis.bridges10 said:
Yes ive done it multiple times. Like i said when i do the *71 i get a quick busy signal then it hangs up. Ive been all over the place looking around and now neither vm's are working. I only wanted this for the visual vm aspect of it. I believe that its working. Im sure its me doing something wrong. I have setup it up and activated online, it shows my number and carrier, i can call out via pc, when i push and hold 1 it takes me to enter my pin. It just wont answer when there is an incoming call
Sent from my SCH-I535 using xda app-developers app
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Ok so I finally got it working. I deactivated then re-activated, but during the Re-activation it had me put in the *71 + a slightly different number than my GV number. But the voicemail aspect is working now. Im trying to figure out how to make calls through my GV number. when I enter google.com/voice on my phone it says we to to learn this number... Please verify using a desktop. Amd to add it. When I go to settings its already listed as a registered phone. Whats that about?

[Q] A new problem someone offer some help please

I finally found the rom I like, Avatar, flashed that and everything works except for the AT&T voicemail app. It keeps telling me there is no voicemail number on the sim card. I used another app and copied the voicemail number to the card but it still can't find the number. I can call my voicemail on the phone and get to the voicemail but the voice mail won't set up. At first the dialer told me to use the settings in menu to set the voicemail up, but I can't find the menu to do that. Anyone got any help please. Need voicemail.

I had the same problem with cm10.1. Tried everything I could think of even, called att = no help there. So I just went back to Google voice. I like it better anyway cause I can check voicemail on my PC browser. :/
Sent from my HOX w/CM10.1 4.2.2 s-off

subarudroid said:
I had the same problem with cm10.1. Tried everything I could think of even, called att = no help there. So I just went back to Google voice. I like it better anyway cause I can check voicemail on my PC browser. :/
Sent from my HOX w/CM10.1 4.2.2 s-off
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Ok, I will give that a try, I called AT&T and they gave me the voice mail number. I put it in contacts and called that works, but the app I am using won't find the number and set up. For some reason with this Avatar Rom there is no voicemail number associated with it. Other roms I have had no problem with this app setting up voicemail. One other Rom I played with had the same problem but there was a menu on the dialer with settings to insert a number for voicemail, but this is missing on this one.

Is this the visual voicemail app? If so, you might try removing and reinstalling. Make sure wifi is off when you try to set it up. Mine won't setup after a rom flash unless I turn off wifi and let it connect to data.

iElvis said:
Is this the visual voicemail app? If so, you might try removing and reinstalling. Make sure wifi is off when you try to set it up. Mine won't setup after a rom flash unless I turn off wifi and let it connect to data.
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I switched to CM 10.1 I think it was and it set up pretty good. Thats basically the same rom for looks that I can see. I have no idea why my voicemail number isn't on the sim card and I can't get it over there .

Still not working here on cm10.1. The wheel keeps spinning after I enter the password.

pOLLYpOCKET said:
Still not working here on cm10.1. The wheel keeps spinning after I enter the password.
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Doesn't work with 4.2 yet.

Just checked the play store and AT&T updated the Visual Voicemail app, works with 4.2.2 now. Installed and working here!!

Use Google voice. It's awesome anyways
Sent from my HTC One X using xda premium

The_Zodiac said:
Use Google voice. It's awesome anyways
Sent from my HTC One X using xda premium
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Boo yah! Not only that but it works on WiFi. And if you are like me, you turn your mobile data off. Please you get it transcribed and emailed. AT&T charges and extra four bucks
Sent from my Carbon-ize Evita using xda-developers app