ok so i just switched to att after being with sprint for 8yrs and got the htc inspire at first when i recieved the phone i really didnt like it so i went to the att store and got it exchanged for the atrix 2 while the phone has some potential was wondering if i would be able to exchange it for something else or if i would have to eat the cost and buy another one off contract if i decided to switch? sprint did the exchange within 30 days also but you could only do it once per phone.
AT&T should let you exchange it again with a $35 fee within 30 days.
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did anyone get their fuze replaced under warranty by a htc tilt 2 via the 1-800-801-1101
you can, its considered an equivalent phone. they claim not to have any but you can get a pure. they have plenty of those in stock.
Yeah I just called in my warranty yesterday, and they told me that they didn't have any Tilt 2's. They offered me a Pure, or a Samsung Epix. I think we'll have to wait a while until we're able to get the Tilt 2 through warranty exchange.
ATT offered me the Tilt2 on my sixth (I think) return of my fuze. They do not currently have any in stock, I recommend waiting for a few more weeks. They should have some in stock at that point.
Keep in mind that you will not get a new Tilt2.
They do have brand new PUre's in stock as well as the range of blackberry's, etc.
M
who would accept a lesser phone like an blackberry or nokia. i payed quite alot for my fuze and the equivalent is a tilt 2. the tilt 2 is even less than what i payed for my fuze.
I would really like to ditch my Fuze and I have the warranty (also the Fuze slider is starting to wiggle a bit). Can someone tell me about the warranty process? I have never done it before.
haha i'm thinking about this let us know when anyone gets a tilt2!!
three warranty issues and phone exchanges because of them, and youre given the option to do a "courtesy exchange". youre allowed to get a lesser value phone unless you say "no i want this one, its worth the same amount dammit!". btw the tilt 2 is $50 less than the fuze originally was so they consider it a lesser valued phone. use that as an example when youre on the phone with them. the one exchange for a different phone is done per account. and youre only allowed to do it once. they wont let you switch to another phone after you switch from the fuze. so if they say "the tilt 2 is out of stock, would you like an htc pure instead?" dont say yes cause you cant get the pure exchanged for a tilt 2. get the fuze exchanged for another fuze until they say they have a tilt 2 in stock. make sure to post in here if you get a tilt 2 so we know when they are "in stock". thanks.
they are going to give me a tilt 2... they just are...
TILT 2
Just got it...... I have a Fuze, and Ive exchanged it about 4 times.... I was offered the tilt 2 like everyone else, but got the same speech...(out of stock)..I am out of contract with ATT so, I started whinning about how my current phone is also defective and thetened them to cancel my account... Long story short they are going to discount my account $30 for the next 3 months and send me a refurbished "FULL KIT" model # ST7377 aka Tilt 2 in 2-5 business days....
so do they have the tilt 2 in stock yet since u got and they said it was outta stock??? im confused lol
and yall call back to see if they have it yet and let me noe i called 2 days ago and att still out of stock!!
i called 2 days ago too. i guess they finally got some in stock. i should call. prolly tomorrow, i unno.
No Tilt2s in stock.
I'm just waiting. I have my old 3125 I'm using....not great, but it works ;-)
Once I get the Tilt2, I will point out the fact that I have been using an older phone due to my current issues.
M
I already bought a Tilt 2 but called in 2 days ago for my FUZE. I have had it replaced multiple times before and was offered a different phone on the last time I got it exchanged. I kept the FUZE though. 2 days ago I called again (though it wasn't actually broken this time) and they offered me a Bold or a Pure. I asked about the Tilt 2 and they said they don't have them in full kits, they only have the FUZE in full kit. I took the Pure because my warranty is up in 3 days (though you get 90 days for your new refurb).
They said that this is only a one time thing and I won't be able to do it again (ever, or just with this phone, I don't know) so there is probably no way to get my PURE exchanged for a Tilt 2. Maybe I should have taken another FUZE and got it exchanged for a Tilt 2 later, but its too late for that now. I planned on selling whatever I got on eBay since I already have a Tilt 2. The Pure is worth about $75 more than my FUZE, but the Tilt 2 would have been worth about another $100 over that.
i would have waited for the tilt 2. infact, thats what im doing. its supposed to be 1 exchange per account total, including family plans. maybe you can convince them to exchange the tilt 2 for something in the future if needed.
Does anyone know if they will swap me out for a tilt2 on a insurance claim?
Do all you guys who are going to request the fuze to tilt2 exchange pay for the insurance through ATT or are they going to do it under your manufacturers warranty?
Also, if I have never called in about the problems I'm having with my fuze, should I still request they exchange it for a tilt2?
The Jack of Clubs said:
i would have waited for the tilt 2. infact, thats what im doing. its supposed to be 1 exchange per account total, including family plans. maybe you can convince them to exchange the tilt 2 for something in the future if needed.
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Lame. Even in say 3 years when I have another phone which is having problems?
xavier1022 said:
Just got it...... I have a Fuze, and Ive exchanged it about 4 times.... I was offered the tilt 2 like everyone else, but got the same speech...(out of stock)..I am out of contract with ATT so, I started whinning about how my current phone is also defective and thetened them to cancel my account... Long story short they are going to discount my account $30 for the next 3 months and send me a refurbished "FULL KIT" model # ST7377 aka Tilt 2 in 2-5 business days....
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Did you call retention for this?
g2tl said:
Did you call retention for this?
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Yes, how did you accomplish this? Did you whine to the warranty people?
anybody with their tilt 2 yet?
Does anyone know if AT&T still has fuze for insurance exchange or do they use another phone like the tilt 2 ?
Is there a deductible?
Have not use that service yet.
I want to upgrade but I'm waiting for some of the newer phones to arrive so I figured Tilt 2 might hold me over.
Or is there another way to do this.
Thanks.
if you've signed up for insurance on it, then they'll replace your phone with a new or refurbished fuze for a $125 deductible.
edit: They'll only upgrade you if its time for your upgrade, however you're gonna have to pay for that phone normally like you did when signing a contract.
your going to get a fuze back. i lost mine and had to pay. kinda wish i didnt but i did get a refurb fuze back
I ordered my phone with Best Buy with a Tmobile 2 yr contract(in Texas). It seems like nether company knows what the other company is doing. Best Buy told me I have 30 days to return the phone. Tmobile told me that I have 20 days before I get locked into my contract. I asked Tmobile since I don't have my phone yet has the 20 day period started, and they said yes! Ugh!!
The day you ordered the phone was the first day the contract started, even though you don't have the phone. Best buy is correct and does have a 30 day return period on the PHONE, not the contract. T-Mobile's trial period if you order a phone online is 20 days. So if you are not satisfied with the phone/service, then I would recommend that you return the phone within those 20 days so that you can cancel the service
Ok, thanks for confirming. Wasn't sure if it was supposed to be like that.
I bought the nexus s the day it came out on 2yr contract at best buy mobile in Dallas. I had 14 days to decide if I wanted to return it or not for a refund on both the phone and the contract.
Sent from my Nexus S using XDA App
I'd call call Tmo CS, (talked to 3 different CS reps), and they all told me that Tmo will honor BB's return policy, since you cannot buy the phone from Tmo.
Also, I had them make a note in my account, so that if I would have needed to return the phone on day 29 (for example), that my contract would also be voided.
I didn't end up needing this, as I liked the phone enough to keep it (bought 12/17/10), but it was nice to know that I had the extra time to try out the phone, just in case.
Bmerz said:
I'd call call Tmo CS, (talked to 3 different CS reps), and they all told me that Tmo will honor BB's return policy, since you cannot buy the phone from Tmo.
Also, I had them make a note in my account, so that if I would have needed to return the phone on day 29 (for example), that my contract would also be voided.
I didn't end up needing this, as I liked the phone enough to keep it (bought 12/17/10), but it was nice to know that I had the extra time to try out the phone, just in case.
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Wow thats awesome they did that for you...Time and Time again T-Mobile proves they are the best carrier in terms of customer service.
I have the Inspire and I like it! However the ATT service is ok, but believe it or not, it's not as good as my Sprint service.
I am still within my 30 days. I got the Inspire from Bestbuy Online and I also paid a $150 deposit. Last week I paid my first bill which was also prorated. But when I called ATT today to inquire about if I get my deposit back if I cancel within 30 days, the rep told me that I'd have to contact Bestbuy for that.
This doesn't sound correct because when I purchased my phone from Best online and I paid the deposit, it was a statement that read that the deposit goes to ATT and that Bestbuy has nothing to do it.
So if anyone ever purchased a phone through Bestbuy and canceled service with ATT within 30 days of starting service...did you get any money back that you originally paid between when you started service and canceled service? Was it a speedy process?
Thanks
plmiller0905 said:
I have the Inspire and I like it! However the ATT service is ok, but believe it or not, it's not as good as my Sprint service.
I am still within my 30 days. I got the Inspire from Bestbuy Online and I also paid a $150 deposit. Last week I paid my first bill which was also prorated. But when I called ATT today to inquire about if I get my deposit back if I cancel within 30 days, the rep told me that I'd have to contact Bestbuy for that.
This doesn't sound correct because when I purchased my phone from Best online and I paid the deposit, it was a statement that read that the deposit goes to ATT and that Bestbuy has nothing to do it.
So if anyone ever purchased a phone through Bestbuy and canceled service with ATT within 30 days of starting service...did you get any money back that you originally paid between when you started service and canceled service? Was it a speedy process?
Thanks
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You'll get your Deposit back within 2 billing cycles via check from ATT, not BBY.
One thing to note, AT&T only cancels on billing cycles, so if you cancel in the first 30 days wait till day 28 or 29, because they don't refund prorate or first month's service.
Also, make sure you get documentation from BBY stating you cancelled, just for your own protection.
hello people im excited to get my new phone this week. i just called and spoke with retentions dept. I have 2 lines and both have exspired contracts. I told them i was thinking of switching providers to get a new (free) phone. The rep was very nice and said we will send u 2 HTC Sensations free! woo hoo!! can't wait to get it. hopefully ill be able to root them! anyways just wanted to share my good news!!
Nice. I just bought a Sensation yesterday. I told them I was going to Verizon and they credited my account $80 and let me keep my brand new G2x (For Sale by-the-way)
I like it because it doesn't keep turning off randomly...
cool!! i wanted the g2x but they said it was out of stock? im guessing the sensation is compairable!
Wow, I wish I could do this with Sprint.
bummer... i tried this, and the best they'd offer me was BOGO for the Sensations
I wouldnt give up. I tried a couple of times. the first time I was trying to get the g2x and they said it was Out of stock. I still had a month left on my contract. so i called a month later and the first rep i talked to tried to offer me the Galaxy S 4g for 174.00 I said no and asked for the retentions dept. thats where i found hog heaven! No problem at all. only catch was I had to renew my contract for 2 more years. but got 2 free phones and also I forgot that I got my monthly bill lowered. I was paying the 139.99 for 2 lines unlimited everything. they dropped it to 98.00!!!
honiebun said:
I wouldnt give up. I tried a couple of times. the first time I was trying to get the g2x and they said it was Out of stock. I still had a month left on my contract. so i called a month later and the first rep i talked to tried to offer me the Galaxy S 4g for 174.00 I said no and asked for the retentions dept. thats where i found hog heaven! No problem at all. only catch was I had to renew my contract for 2 more years. but got 2 free phones and also I forgot that I got my monthly bill lowered. I was paying the 139.99 for 2 lines unlimited everything. they dropped it to 98.00!!!
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Wow, you are lucky...
oh also! That i thought it was crazy to pay an 18.00 upgrade fee per line!!! so the dropped the upgrade fee on both my lines!
i won one from HTC Australia
Almost as good as my deal. I got a free Sensation and got to keep my G2X all the while remaining off contract.
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