Alright so see if you can keep up...i have Sprint
I recently went to best buy and purchased a touch for $199.99 to add another line to my account. I had to change my plan and i was going to give my girlfriends brother my old phone for his birthday.
Well turns out his parents got him a phone for his birthday too, so after using the touch pro for a week or so i've really fell in love.
My contract is up in like 4 -5 months and i was wondering if anybody knows if sprint would let me keep it at the $199 i paid if i renew my agreement.
I wanna keep the phone but im still within the 30 days to return it so i can still do so. Or if anybody knows any way they think i might be able to keep it i would much appreciate it, ive already changed the phone lines so the number is registered under my old phone. Will they just let me cancel the 2nd line if i call them? I have insurance on the phone and i thought about "accidentally" loosing it and just pay the 50 bucks, but not sure how those systems work so it's kinda hard to decide what to do.
Thanks for the help!
Yeah whenever i call to cancel the lines they said i have to return the phones. I'm thinking about just telling them i already did return them to best buy and see if they will disconnect them
Hi, wondering if anybody can help me out with ATT policy. I was visiting my grandparents in Toronto when I lost my phone the day before I had to fly home to Los Angeles. Unfortunately I did not have time to look for it since I was busy packing for the trip home. Anyways when I got back I called ATT to tell them my phone was lost and they said they will sendme another phone when I pay my deductable.
Anyways I have two questions
1. Would it be possible to wait until the Touch Pro 2 comes out next month and ask for that as a replacement + cash if needed?
2. What happens if my family manages to find it and mail it back to me? Will ATT know that I found it and force me to return the replacement? Would they even care after i pay the deductable?
they'll probably just send you a refurb fuze and likely refuse the upgrade, especially when the fortress is a new release. i can't see them upgrading you even with cash.
att won't know you found your phone. i had lost a phone and reported it and found it 1 month later and went on to use it fine.
You guyz are lucky, wonder if these giant beast are so nice. :O
rvt1000 said:
they'll probably just send you a refurb fuze and likely refuse the upgrade, especially when the fortress is a new release. i can't see them upgrading you even with cash.
att won't know you found your phone. i had lost a phone and reported it and found it 1 month later and went on to use it fine.
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Seriously? Do you even know what you're talking about? :| If you report a phone stolen and find it and use it, it's no big deal UNLESS you get a new one via insurance. Then it's called fraud. You have to pay the deductible for your phone if you want it via insurance and they'll send a brand new in box one to you. No, you cannot wait till the TP2 comes out and exchange it for that. That will only happen if you've warranty exchange your fuze a lot and you complain to AT&T a lot. Quite a few people have done this. If you really didn't know, AT&T can track you via IMEI. They know which account is linked to which IMEI. They will know when you're using a blacklisted phone or when suddenly a "stolen" phone is being used on the same sim card. Don't take that risk
1) TP2 isn't comming to AT&T anytime soon, and they will never give you a better phone plus cash
2) I believe they put a status code of a bad or lost ESN id on the databases, so the phone can't be used again on the AT&T network. It may even come up as a stolen status.
That won't stop you from being able to use the phone as a PDA
Cassetti said:
1) TP2 isn't comming to AT&T anytime soon, and they will never give you a better phone plus cash
2) I believe they put a status code of a bad or lost ESN id on the databases, so the phone can't be used again on the AT&T network. It may even come up as a stolen status.
That won't stop you from being able to use the phone as a PDA
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#2 is not true, but #1 probably is.
I believe Cassetti is right about #2 When you call it stolen, they block the esn id so the thief can't use your phone.
D3TH METAL said:
I believe Cassetti is right about #2 When you call it stolen, they block the esn id so the thief can't use your phone.
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the fact is : its not true. Proven fact.
thx for the info guys, i called up att and told them what happened, paid the deductable and picked up a new fuze. I ask them what happened if i manage to find it and they said most likely they will let me keep it as a back up but i would need to call them to reactivate it or something like that.
guess i;ll just skip the touch pro 2 and wait for a WM7 device or that rumored microsoft "pink" zune phone lol...
It is not blacklisted. If you find it you can use it or sell it. You don't have to "reactivate" or anything, just put a SIM card in and off you go.
did anyone get their fuze replaced under warranty by a htc tilt 2 via the 1-800-801-1101
you can, its considered an equivalent phone. they claim not to have any but you can get a pure. they have plenty of those in stock.
Yeah I just called in my warranty yesterday, and they told me that they didn't have any Tilt 2's. They offered me a Pure, or a Samsung Epix. I think we'll have to wait a while until we're able to get the Tilt 2 through warranty exchange.
ATT offered me the Tilt2 on my sixth (I think) return of my fuze. They do not currently have any in stock, I recommend waiting for a few more weeks. They should have some in stock at that point.
Keep in mind that you will not get a new Tilt2.
They do have brand new PUre's in stock as well as the range of blackberry's, etc.
M
who would accept a lesser phone like an blackberry or nokia. i payed quite alot for my fuze and the equivalent is a tilt 2. the tilt 2 is even less than what i payed for my fuze.
I would really like to ditch my Fuze and I have the warranty (also the Fuze slider is starting to wiggle a bit). Can someone tell me about the warranty process? I have never done it before.
haha i'm thinking about this let us know when anyone gets a tilt2!!
three warranty issues and phone exchanges because of them, and youre given the option to do a "courtesy exchange". youre allowed to get a lesser value phone unless you say "no i want this one, its worth the same amount dammit!". btw the tilt 2 is $50 less than the fuze originally was so they consider it a lesser valued phone. use that as an example when youre on the phone with them. the one exchange for a different phone is done per account. and youre only allowed to do it once. they wont let you switch to another phone after you switch from the fuze. so if they say "the tilt 2 is out of stock, would you like an htc pure instead?" dont say yes cause you cant get the pure exchanged for a tilt 2. get the fuze exchanged for another fuze until they say they have a tilt 2 in stock. make sure to post in here if you get a tilt 2 so we know when they are "in stock". thanks.
they are going to give me a tilt 2... they just are...
TILT 2
Just got it...... I have a Fuze, and Ive exchanged it about 4 times.... I was offered the tilt 2 like everyone else, but got the same speech...(out of stock)..I am out of contract with ATT so, I started whinning about how my current phone is also defective and thetened them to cancel my account... Long story short they are going to discount my account $30 for the next 3 months and send me a refurbished "FULL KIT" model # ST7377 aka Tilt 2 in 2-5 business days....
so do they have the tilt 2 in stock yet since u got and they said it was outta stock??? im confused lol
and yall call back to see if they have it yet and let me noe i called 2 days ago and att still out of stock!!
i called 2 days ago too. i guess they finally got some in stock. i should call. prolly tomorrow, i unno.
No Tilt2s in stock.
I'm just waiting. I have my old 3125 I'm using....not great, but it works ;-)
Once I get the Tilt2, I will point out the fact that I have been using an older phone due to my current issues.
M
I already bought a Tilt 2 but called in 2 days ago for my FUZE. I have had it replaced multiple times before and was offered a different phone on the last time I got it exchanged. I kept the FUZE though. 2 days ago I called again (though it wasn't actually broken this time) and they offered me a Bold or a Pure. I asked about the Tilt 2 and they said they don't have them in full kits, they only have the FUZE in full kit. I took the Pure because my warranty is up in 3 days (though you get 90 days for your new refurb).
They said that this is only a one time thing and I won't be able to do it again (ever, or just with this phone, I don't know) so there is probably no way to get my PURE exchanged for a Tilt 2. Maybe I should have taken another FUZE and got it exchanged for a Tilt 2 later, but its too late for that now. I planned on selling whatever I got on eBay since I already have a Tilt 2. The Pure is worth about $75 more than my FUZE, but the Tilt 2 would have been worth about another $100 over that.
i would have waited for the tilt 2. infact, thats what im doing. its supposed to be 1 exchange per account total, including family plans. maybe you can convince them to exchange the tilt 2 for something in the future if needed.
Does anyone know if they will swap me out for a tilt2 on a insurance claim?
Do all you guys who are going to request the fuze to tilt2 exchange pay for the insurance through ATT or are they going to do it under your manufacturers warranty?
Also, if I have never called in about the problems I'm having with my fuze, should I still request they exchange it for a tilt2?
The Jack of Clubs said:
i would have waited for the tilt 2. infact, thats what im doing. its supposed to be 1 exchange per account total, including family plans. maybe you can convince them to exchange the tilt 2 for something in the future if needed.
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Lame. Even in say 3 years when I have another phone which is having problems?
xavier1022 said:
Just got it...... I have a Fuze, and Ive exchanged it about 4 times.... I was offered the tilt 2 like everyone else, but got the same speech...(out of stock)..I am out of contract with ATT so, I started whinning about how my current phone is also defective and thetened them to cancel my account... Long story short they are going to discount my account $30 for the next 3 months and send me a refurbished "FULL KIT" model # ST7377 aka Tilt 2 in 2-5 business days....
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Did you call retention for this?
g2tl said:
Did you call retention for this?
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Yes, how did you accomplish this? Did you whine to the warranty people?
anybody with their tilt 2 yet?
After I return the Atrix,do I have to do anything on my plan,like cancel the contract, so that I can by another 199 phone in the next few month?
does any body know?
i think the way it works, is that you retunr the phone, you still will be aple to upgrade your phone since you havent used your upgrade, since you retunred it.
not so sure, call att.
i did that once i went on contract, but was giving the option to hol dof on my upgrade.
ok so i just switched to att after being with sprint for 8yrs and got the htc inspire at first when i recieved the phone i really didnt like it so i went to the att store and got it exchanged for the atrix 2 while the phone has some potential was wondering if i would be able to exchange it for something else or if i would have to eat the cost and buy another one off contract if i decided to switch? sprint did the exchange within 30 days also but you could only do it once per phone.
AT&T should let you exchange it again with a $35 fee within 30 days.