Here is my situation:
I purchased my phone from letstalk.com, so if I were to do an exchange, I would be without a phone for about a week and a half (I have to send the phone back first).
I noticed dust particles (about 10 or so) on the right side of the screen today. I'm not sure if they have always been there, or just slowly appeared. I never noticed it until I was in direct sunlight today. They aren't noticeable at all when the screen is on.
I'm also afraid of receiving an Acer screen instead of sharp.
So, for those of you that have dust under the screen, did you exchange for a new phone?
You know I have some dust and don't plan on exchanging mine. I'm sure if I do it will just happen again. At least until the next batch if they correct it. I have a sharp screen and prefer it. I think I will just keep it for a few months then do a insurance claim so I get a new one and not a refurbished one. Yeah there is a deductible but I think it's worth it.
Sent from my HTC Sensation Z710e using XDA App
graffixnyc said:
You know I have some dust and don't plan on exchanging mine. I'm sure if I do it will just happen again. At least until the next batch if they correct it. I have a sharp screen and prefer it. I think I will just keep it for a few months then do a insurance claim so I get a new one and not a refurbished one. Yeah there is a deductible but I think it's worth it.
Sent from my HTC Sensation Z710e using XDA App
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After a week of having the phone (with little dust), I'm thinking about doing the same thing.
how much is the deductible ?
Where do you guys get your insurance from?
brian85 said:
Where do you guys get your insurance from?
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T-Mobile........
got dust today and its only 2 days after i got it, going to call for a replacement tomorrow and every time it happens while its under warranty.
UK Vodaphone Taiwan model
edit: contacted vodafone they are exchanging it tomorrow, no questions asked, I told them there was dust on the right hand side and they didn't ask me about the environment etc i used it it.
I voted no but I just got my replacement That's why
Sending mine back to HTC on friday. I have dust at the top and in the middle... It's nearly noticeable. But It's driving me nuts...
Sent from my HTC Sensation Z710e using XDA App
I found dust not normal. Had no dust under my HTC Passion.
Did you exchange via HTC or T-mobile? If T-mobile, do they offer the swap method like HTC does?
very little dust
but had touch screen issues as well
zahashingo123 said:
very little dust
but had touch screen issues as well
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Did you exchange via HTC or T-mobile? If T-mobile, do they offer the swap method like HTC does?
Take the case off your sensation and make sure the screen is on at full brightness. Look at the lower right corner, you can clearly see the backlight for the buttons , I imagine dust gets in there and slowly travels (due to moving the phone around) to the screen portion of the device.
I had mine for about 3 weeks when I noticed the dust under the screen, about half way down the screen on the right side. It wasn't specks, but a streak of dust going from the edge toward the middle. I called T Mobile for a replacement, and the one they sent me was worse than what I had, green tinge to the screen, and the screen was not responsive. I sent back the replacement. I sent mine in to HTC almost 2 weeks ago. They replaced the LCD, and sealed the edges (or wherever the dirt is coming in at). It is supposed to be back in a couple of days. I will post how it looks, and if there are any issues with the repair, when it gets here.
Kelkie said:
I had mine for about 3 weeks when I noticed the dust under the screen, about half way down the screen on the right side. It wasn't specks, but a streak of dust going from the edge toward the middle. I called T Mobile for a replacement, and the one they sent me was worse than what I had, green tinge to the screen, and the screen was not responsive. I sent back the replacement. I sent mine in to HTC almost 2 weeks ago. They replaced the LCD, and sealed the edges (or wherever the dirt is coming in at). It is supposed to be back in a couple of days. I will post how it looks, and if there are any issues with the repair, when it gets here.
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I had dust in the same exact place, but they were specs, noticeable during usage.
My T-mobile replacement is coming Wednesday. I hope hope hope that that there is no dust in this one. I hate playing back and forth.
Constrabus said:
I had dust in the same exact place, but they were specs, noticeable during usage.
My T-mobile replacement is coming Wednesday. I hope hope hope that that there is no dust in this one. I hate playing back and forth.
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I hope so too. I didn't notice any dust in the one they sent me, but it was a "refurb". It was far worse than what I had, so I sent it back to them. I decided then that I wasn't going to play the exchange game with them anymore, and I liked the phone I had, just not the dirt. I am so hoping that I don't have any more problems with it because if I have to live without it for 2 weeks again, I will not be happy!
Kelkie said:
I hope so too. I didn't notice any dust in the one they sent me, but it was a "refurb". It was far worse than what I had, so I sent it back to them. I decided then that I wasn't going to play the exchange game with them anymore, and I liked the phone I had, just not the dirt. I am so hoping that I don't have any more problems with it because if I have to live without it for 2 weeks again, I will not be happy!
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Wow.. I was thinking the replacement would solve my problems.. but if the refurb units are sub-par, maybe not. And if the dust is an issue with all sensations it looks like they will all need to be sent in to HTC for sealing. Dust Screen of Death.
I'll update when it arrives.
I think the Sensation just has sealing problems with the screen. Just 2 days ago I was out and it started raining, and my phone was in the pocket face down facing my thigh. By the time I got home and pulled out my phone, water had seeped into the screen and messed it up, but all my liquid damage indicators were white. All my other phones, I never even had to worry about that. My HD2, I got poured on outside by a lot of rain, and my phone was completely fine. Luckily, I'm still getting a replacement.
Constrabus said:
Wow.. I was thinking the replacement would solve my problems.. but if the refurb units are sub-par, maybe not. And if the dust is an issue with all sensations it looks like they will all need to be sent in to HTC for sealing. Dust Screen of Death.
I'll update when it arrives.
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I got mine back from HTC today, the dust is gone, but the new screen they put in it is defective. Only parts of the screen are responsive, etc. I am not happy at all, but the only thing I can do is send it back for another repair. If it has to go back again after that, i believe HTC will replace it. I hope it doesn't get that far. I hate not having my phone for two weeks at a time...
I had to replace my sensation due to a faulty screen and the replacement I got from tmobile had dust underneath the glass, i just called tmobile again and they sent me a new replacement which is completely free of dust (for now)
Sent from my HTC Sensation Z710e using XDA App
Hey, I noticed something awkward with my phone screen. On the edge under the home button it sometimes will click as if the screen is going back into place. I already took one phone back to the att warranty center and they gave me a new phone, but now it is starting again on this new phone. Are any of you getting this click as well?
Sent from my Inspire 4g using xda premium
Very common problem. Design flaw with manufacturing. I have a case so I don't notice
Sent from my Inspire 4G using Xparent Blue Tapatalk
Not a design flaw. Thats because there is nothing under that section of the glass screen. You are actually bending the glass in and will crack it if you are not careful. Helpful hint. If you don't push there it won't click.
I just gat a replacement phone trough Insurance and it was a Refurbished
But i notice that this one feels broken. if i put pressure in the buttom of the phone it makes like a small cracking noisy
is it just me or its normal? i dont rememeber being like that one the other one
Yeah the HOX can be clicky. It's normal. The phone just sits in the unibody housing.
gunnyman said:
Yeah the HOX can be clicky. It's normal. The phone just sits in the unibody housing.
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Thanx I was afraid to keep it and then the screen would end up craking or something
and It takes like two weeks to send and get a replacement back.
Yeah I returned one before I knew it was normal. You can tell if it's a case of the unibody housing being warped because the glass will be noticeably higher than the body of the phone. If you see that, then return it.
Ah the clicky screen makes its triumphant return! I wonder if you got mine that I exchanged for that very reason lol
QLtnpapi said:
I just gat a replacement phone trough Insurance and it was a Refurbished
But i notice that this one feels broken. if i put pressure in the buttom of the phone it makes like a small cracking noisy
is it just me or its normal? i dont rememeber being like that one the other one
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my friend got one like urs
but he pished the screen with some pressure and the screen went in and fixed it...
Sent from my HTC One X using xda app-developers app
Ok, so my Doubleshot has had the screen black and not responding across 4 roms now so I have concluded it is a hardware issue. As I Type this I am limited to soft kb only cuz anytime I slide the phone open it blacks out. Does that sound like a flex cable or the screen itself? Note: I have to tap the slide part to make the screen come back. Any help would be appreciated. This phone is hard to replace in my area without eBay which I don't trust... So please offer help or advice or whatever. Thanks.
Sent from my ailing myTouch 4G Slide using xda developers app.
Good news... My secondhand mytouch is under warranty and confirmed for shipping for warranty repair. Now to re-stock it. Depressing.
Sent from my myTouch 4G Slide using xda app-developers app
Don't worry. I've had to replace mine twice.
Sent from my myTouch_4G_Slide using xda premium
At least it's not the G2. If you haven't seen one, it has a really freaky hinge where the hinge hinges at both ends and does not bend, so the screen flips up and over, so at the top point the screen and the keyboard are a hinge length apart.... Sorry, that's a really worthless description, but I can't describe it any better!
Anyway, the G2 has a really unusual hinge, and my flex cable went out. I called HTC, and they said that I could send it in, but likely it wouldn't be covered under warranty because it breaks so often... Thanks HTC!
Well... It seems the flex cable is fine. I was preparing my phone for shipping and when i removed the front clip of my case the screen came on... Slid the phone open and rotated as prescribed... Did some research and some cases/covers obscure or put pressure on the proximity sensor causing it to disable the screen. Good news is i'm under warranty if i'm wrong... But since i took the front piece of my cover off the phone works perfectly. Weird huh? Didn't have this problem with the Body Glove case.
Sent from my myTouch 4G Slide using xda developers app.
Just dropped my phone off a table, it took two huge, white scratches
The dumbest thing was I put it in a tissue box to prevent it falling and the phone fell out of it when my elbow pushed the box sideways off the table.
I've colored the white scratches over black permanent marker, any chance I can get a new housing from warranty? I haven't rooted. I have got a tiny bit of MAO chipping around the USB port and top edge of the phone. Have I just voided my warranty by dropping it?
Thanks in advance.
Didn't void your warranty, from my understanding htc replaces removable parts once... Like housing on the sensation or amaze, battery and such... Since the housing and battery aren't technically meant to be removed I'm not sure they would be willing to do so. : /
Edit: they may replace the cover that you pop off to insert the sim. I can't imagine them doing the rest of the housing, would probably say you need to send it in. Worth a shot to ask though
Sent from my HTC VLE_U using xda app-developers app
usaff22 said:
Just dropped my phone off a table, it took two huge, white scratches
The dumbest thing was I put it in a tissue box to prevent it falling and the phone fell out of it when my elbow pushed the box sideways off the table.
I've colored the white scratches over black permanent marker, any chance I can get a new housing from warranty? I haven't rooted. I have got a tiny bit of MAO chipping around the USB port and top edge of the phone. Have I just voided my warranty by dropping it?
Thanks in advance.
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hey man, sorry about your phone; but I have a small question. sorry if it is irrelevant. But do you have the black/red HOS with TMOUS?
dr_rick13 said:
hey man, sorry about your phone; but I have a small question. sorry if it is irrelevant. But do you have the black/red HOS with TMOUS?
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Not with TMOUS. But I have the black/red one.
Sent from my locked, tampered ville
Here's my similar story.
http://forum.xda-developers.com/showthread.php?t=1856427
Good luck!