[Q] Sending Sensation back for repair - Warranty Q - HTC Sensation

So my Sensation was S-Off and rooted however it started to play up so went back to S-On and Un-rooted, HBOOT now reads ****Locked**** and S-On. Is this all I need to do, does something more need to be done, will they be able to tell? They said on the phone if warranty is voided then I must incur the cost of fixing it..
Id really appreciate your help guys.

If its fully stock with s-off and stock recovery your good to go

ilostchild said:
If its fully stock with s-off and stock recovery your good to go
Click to expand...
Click to collapse
Ok thanks, how do I know if I have stock recovery?

Hi, i am sending mine back tomorrow as well.
Do I have to put it back to S-ON? I've heard its risky.

Best to, and it's not risky if you follow the guide to a T
Make sure you've set the CID back to what it should be before doing it (assuming you changed it in the first place)

Hey, it looks like mine's going back as well.
I'm a little unsure of which version HTC rom was default on it because I bought it from Pixmania and not a carrier.
It originally had Vodafone branding and the box is written in German.
I don't think I've changed off of the original kernel or radio as I've only switched roms through ROM Manager since I rooted the phone using these instructions.
-ANkh

I too am wondering the same thing, but my problem is slightly different. My phone wont even power on so i was unable to s-on factory rom it, im unsure of what exactly needs to be replaced on the phone so idk if theyre gonna be able to see that the software has been changed.

Hi again,
I found my CID: VODAP102, it's for Vodafone Germany.
Where can I find the matching stock ROM?
Thanks,
ANKh

Ankhwatcher said:
Hi again,
I found my CID: VODAP102, it's for Vodafone Germany.
Where can I find the matching stock ROM?
Thanks,
ANKh
Click to expand...
Click to collapse
Stock rom are here http://forum.xda-developers.com/showthread.php?t=1074559 , but No Voda DE. So Vodafone UK is logical path i presume...

dublinz said:
Stock rom are here http://forum.xda-developers.com/showthread.php?t=1074559 , but No Voda DE. So Vodafone UK is logical path i presume...
Click to expand...
Click to collapse
I'm not so sure. This guy had a Vodafone_DE RUU, so I've sent him a message begging him to re-post it.

EddyOS said:
Best to, and it's not risky if you follow the guide to a T
Make sure you've set the CID back to what it should be before doing it (assuming you changed it in the first place)
Click to expand...
Click to collapse
Uhoh, i didn't change the CID back but I did S-ON...
Will they notice if its just a hardware repair?
Too late now, I guess I will find out...

Okay, my Sensation is ready to go for repairs:
I found an old HTC_Pyramid_Vodafone_DE RUU here.
I installed it. And updated... and updated... and updated...
Because I still had my original cid I was able to get my phone into fastboot and "fastboot oem writesecureflag 3".
Now my phone is running a stock rom with locked bootloader and locked S-On and stock recovery.
-ANkh

help i have my sensation at the newest ics, tried running this and said update failed unknown error, please help im desperate.

Ankhwatcher said:
Okay, my Sensation is ready to go for repairs:
I found an old HTC_Pyramid_Vodafone_DE RUU [...]
I installed it. And updated... and updated... and updated...
Because I still had my original cid I was able to get my phone into fastboot and "fastboot oem writesecureflag 3".
Now my phone is running a stock rom with locked bootloader and locked S-On and stock recovery.
-ANkh
Click to expand...
Click to collapse
Hi,
was the method successful? Did they not recognize anything?
I have to return my Sensation for repair (dust under the screen), and i don't want to loose my warranty.

greg.house said:
Hi,
was the method successful? Did they not recognize anything?
I have to return my Sensation for repair (dust under the screen), and i don't want to loose my warranty.
Click to expand...
Click to collapse
Yes it did, HTC UK repaired the phone and converted it to a stock HTC UK phone without any German or Vodafone stuff on it anymore.
They didn't charge me anything for it.

I've send my desire s back to HTC caus of some probs with my battery.. it was rooted and s-off.. when I get it back it was s-on and unrooted.. I've paid for nothing..
Sent from my HTC Sensation XE with Beats Audio Z715e using XDA

I sent my Sensation back a few weeks ago because the touchscreen stopped working with S-OFF and they didn't notice and is still S-OFF now!

Related

[Q] RUU and HBOOT screen question

I have a sensation that was locked to orange, i S-Off'd and rooted, and un sim-locked but after the screen started playing up i decided to to unroot and S-On, in case of any warranty issues. When i S-On'd i flashed a stock HTC Europe ROM, if returning for repairs can i use this ROM or do i need to use the stock Orange ROM?
Also when device is in HBOOT, above Pyramid PVT Ship S-On RL it says ***LOCKED***, what does this mean? Does it mean it is not completely back to stock? I cannot see what it means as the device is no longer simlocked as it takes a Tmobile sim.
Thanks
gtcalder said:
I have a sensation that was locked to orange, i S-Off'd and rooted, and un sim-locked but after the screen started playing up i decided to to unroot and S-On, in case of any warranty issues. When i S-On'd i flashed a stock HTC Europe ROM, if returning for repairs can i use this ROM or do i need to use the stock Orange ROM?
Also when device is in HBOOT, above Pyramid PVT Ship S-On RL it says ***LOCKED***, what does this mean? Does it mean it is not completely back to stock? I cannot see what it means as the device is no longer simlocked as it takes a Tmobile sim.
Thanks
Click to expand...
Click to collapse
Actually it means that you are back to stock. I take you still have super cid as you flashed different ruu? That would be an instant giveaway that you've tampered with your phone if they happen to check it.
tinky1 said:
Actually it means that you are back to stock. I take you still have super cid as you flashed different ruu? That would be an instant giveaway that you've tampered with your phone if they happen to check it.
Click to expand...
Click to collapse
Yeah, i used supercid, i wasnt sure how to find the specific cid for the stock ROM, if i use the correct cid for that ROM will it remove any traces?
Thanks
Thing is now you can't change cid as you are s-on LOL. Keep looking for your original RUU, then s-off, change cid to original one and flash stock RUU.
Sent from my HTC Sensation Z710e using XDA App
CID
Can somebody explain how I can return my CID to default before I run the RUU for my region.
I know my CID was HTC__001 and I have checked the guide in the dev section but it just say to run the command
fasttboot oem writesecureflag 3 which I think turn S-on??
Yeah i understand i need to return to S-Off thats not the problem, how do i find the cid for the stock ROM? Orange UK 1.35.61.1
hope it helps
gtcalder said:
Yeah i understand i need to return to S-Off thats not the problem, how do i find the cid for the stock ROM? Orange UK 1.35.61.1
Click to expand...
Click to collapse
I found this list, hope it helps
http://forum.xda-developers.com/showthread.php?t=1195475&highlight=CID
Thanks a lot! Exactly what i needed, will be flashing stock Orange ROM pronto!
One other thing, If i have any trouble with my phone, as it is sim unlocked by myself, can they tell this even with S-On, Stock ROM and CID? I know that if you go in there they often ask for you phone number etc, (i could just get a free orange PAYG sim and stick it in if i ever have any trouble) and if i tell them it and its flags up as a Tmobile number will they refuse to repair as well (as they can tell it wouldve been unlocked)? Also the phone was off ebay and i have no proof of purchase, but its in an orange branded box and the phone has orange branding on the back, should this be legitimate proof?
Thanks
My phone was unbranded when I bought it so I can't answer your questions, sorry. I hope some one comes and helps.
Let me know if it works OK to get your CID back to your default, I need to do mine tonight but I'm a bit wary of doing it and the whole RUU process.
Sent from my HTC Sensation Z710e using XDA App
Ok i shall do, I hope someone can shed some light!
I have just S-Off'd and written the CID, seems no problem and i am just about to flash the ROM, i shall update you in a mo.
Just follow this guide and you should be fine!
Cheers
---------- Post added at 04:36 PM ---------- Previous post was at 04:09 PM ----------
Just finished flashing the ROM, everything seems ok, although i now need to edit APN settings as Im using a Tmobile sim and an Orange ROM. Good luck and let us know how you get on, it is reasonably straighforward!
All sorted no problems at all, I just restored stock ROM then changed my CID back to HTC__001 then I put s-on and viola back to stock phone.
Sucks when your used to custom ROMs
Nik
Sent from my HTC Sensation Z710e using XDA App
Guys when you buy an unlocked phone not bound to any carrier isnt the cid just 1111111 by default? Just curious coz i have one i need to send to rep.
nicolajkl said:
Guys when you buy an unlocked phone not bound to any carrier isnt the cid just 1111111 by default? Just curious coz i have one i need to send to rep.
Click to expand...
Click to collapse
Its HTC__001 ,the one you are looking for.
11111111 is SuperCID, if you send it back with that CID, they can tell you've been fiddling..
Are you completely sure HTC_001 is the unlocked cid in Denmark aswell? Coz there's a way to flash it back
niklfc83 said:
I found this list, hope it helps
http://forum.xda-developers.com/showthread.php?t=1195475&highlight=CID
Click to expand...
Click to collapse
Here's the link to the list of cid codes I posted in ages ago in this thread, my unlocked European sensation was HTC__001. I'm in the UK though.
Hope its useful to you
Nik
Sent from my HTC Sensation XE with Beats Audio using XDA App
Ok and that cid will work with the European ROM?
Sent from my HTC Sensation Z710e using XDA App
EDIT:
Okay so i tried with HTC__001 that wouldn't give me danish language, so i tried again with the Denmark cid and everything works now! Just sure hope thats the cid they use!
Thx for the help !
EDIT:
Once moar
You will need to flash the RUU with superCid, then change cid back to land code and then remove s-off
Nicolajkl

[Q] Have I ruined my phone?

Hi Guys,
I have a HTC Sensation which I rooted a few weeks ago. Since then, I have gotten a new Samsung Galaxy S2 which I prefer so I planned on selling my Sensation. I was in the process of unrooting the device, following steps I found online.
However, when I tried to install the RUU, it got half way through the process and told me that the RUU was wrong for my handset. Unfortunately at this point the software had already wiped the phone completely so now when I start it up it just sticks on the HTC splashscreen.
The RUU I used was RUU_Pyramid_HTC_Europe_1.45.401.2_Radio_10.56.9035 .00U_10.14.9035.01_M_release_208857_signed
When I checked my version in About Phone, I had 10.56.9035 .00P but I though they were so close that this must be the correct one.
Can anyone help me?
Try doing it again. Not sure it will work, but to be safe wait someone to confirm this or give another answer.
Might be the incorrect RUU since I assume you didn't change your CID, try to get the exact version that came preloaded in your phone. Should work
Sent from my HTC Sensation 4G using XDA App
Is your sensation branded, european, asian etc. if you but yours from t-mobile you have to get the t-mo one
try pull out your battery and put it back in. and try to boot into recovery (power and Vol down) that worked for me. good luck
moshe22 said:
Might be the incorrect RUU since I assume you didn't change your CID, try to get the exact version that came preloaded in your phone. Should work
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
How do I know which RUU came preloaded in my phone?
Is your sensation branded, european, asian etc. if you but yours from t-mobile you have to get the t-mo one
Click to expand...
Click to collapse
It's European, it was originally Vodafone Ireland but not anymore.
BazmanFoo said:
It's European, it was originally Vodafone Ireland but not anymore.
Click to expand...
Click to collapse
I think this is the problem. Maybe you have to flash some Vodafone one.
RaikkoX said:
I think this is the problem. Maybe you have to flash some Vodafone one.
Click to expand...
Click to collapse
do you know where i might find one?
Ok, I just managed to check my CID, its VODAP001. Anyone know which RUU I need?
you should of sold it rooted the point is to get rid of the phone
OK, I've managed to fix my issue. What I did was change my CID to 11111111 with SuperCID. then I just installed a stock ROM. Running better than ever too!

Help restoring Orange Uk HTC One S to stock?

Hi There,
I've sold my HTC One S and need to reflash it to stock. It was originally on Orange UK.
I can't find the Orange UK rom or RUU anywhere.
While I don't think the buyer will know or care what ROM it has, the HTC boot screen saying its running a software build owned by HTC doesn't really help.
Has anyone got any ideas of what I can do?
Thanks,
Omar
omar_g said:
Hi There,
I've sold my HTC One S and need to reflash it to stock. It was originally on Orange UK.
I can't find the Orange UK rom or RUU anywhere.
While I don't think the buyer will know or care what ROM it has, the HTC boot screen saying its running a software build owned by HTC doesn't really help.
Has anyone got any ideas of what I can do?
Thanks,
Omar
Click to expand...
Click to collapse
OKAY,
1. Try flashing stock recovery hopefully the initial boot image shall be gone ELSE
2. Save your CID, change it to generic CID like 11111111, run 2.2 RUU(EUR firmware or your firmware if available) (by this time you should have manually flashed stock recovery, and bootloader locked), after this your phone is completely STOCK! If wanna return back to orange, unlock bootloader, flash custom recovery, gain root and change the cid back to original! than flash stock recovery and bootloader lock!

Needed Vodap102 ruu or OTA

Hi all...
My friend has softbricked his K2_UL, it has CID VodaP102.
It doesn't have unlocked bootloader, neither S-Off, so he can't change CID, so where can it be downloaded??
Best regards
Hi.
I'll have a look but I don't think there is any. Which country is the phone from ?
How did the "softbrick" happen since it's neither unlocked or S-OFF ?
Did it use to be unlocked ? Is there a custom recovery installed ?
What are the symptoms ?
Matlevo12 said:
Hi.
I'll have a look but I don't think there is any. Which country is the phone from ?
How did the "softbrick" happen since it's neither unlocked or S-OFF ?
Did it use to be unlocked ? Is there a custom recovery installed ?
What are the symptoms ?
Click to expand...
Click to collapse
The phone is from Vodafone germany
I have no idea how he bricked it, but no it has never been unlocked, neither S-OFF, and does not have a custom recovery
It only boots to fastboot mode
First you can try a factory reset from downloader/fastboot.
If that doesn't work ask for more details on how it stopped working and if he really really wasn't doing anything with it when it stopped working. That seems really odd.
If it really is the case he can bring it back to vodaphone since it's under warranty.
Matlevo12 said:
If it really is the case he can bring it back to vodaphone since it's under warranty.
Click to expand...
Click to collapse
If the phone really is S-On and was never unlocked, this is the first way to go!

Stock att ruu extracted and decrypted

I have extracted and decrypted the att ruu for the htc one mini. Just so if anyone needs something out of it and doesnt want to flash the entire ruu
https://mega.co.nz/#!aQRUTaaJ!MkdTchfndvrpKTlHqcW4xgGKGr1s2d8Vqy9LqOv6SAY
hope it helps lemme know if link works. my mega screws up sometimes.
It's possible to unroot phone by this. I have s-off, Htc One Mini, UK T-mobile version, but I want back to s-on with unrooted phone to get my warranty again.
unlimited_pl said:
It's possible to unroot phone by this. I have s-off, Htc One Mini, UK T-mobile version, but I want back to s-on with unrooted phone to get my warranty again.
Click to expand...
Click to collapse
Flashing the at&t ruu must be risky. They are different version. The ruu is the 1.32.502.3. But I have flash magio rom before and use the ruu to get back to the stock version. You should not s-off if you ever think about going back to stock to get warranty. The closest to stock for your phone is using revone to lock your bootloader and going back to s-on. As someone has mentioned, doing those is not 100% true. If you are returning the phone to your carrier to get a replacement then just make sure to get rid of your superuser and lock the bootloader. You can also try to s-on back but it's too risky.
abzboi said:
Flashing the at&t ruu must be risky. They are different version. The ruu is the 1.32.502.3. But I have flash magio rom before and use the ruu to get back to the stock version. You should not s-off if you ever think about going back to stock to get warranty. The closest to stock for your phone is using revone to lock your bootloader and going back to s-on. As someone has mentioned, doing those is not 100% true. If you are returning the phone to your carrier to get a replacement then just make sure to get rid of your superuser and lock the bootloader. You can also try to s-on back but it's too risky.
Click to expand...
Click to collapse
ive used the ruu many times.lol its not risky at all.
abzboi said:
Flashing the at&t ruu must be risky. They are different version. The ruu is the 1.32.502.3. But I have flash magio rom before and use the ruu to get back to the stock version. You should not s-off if you ever think about going back to stock to get warranty. The closest to stock for your phone is using revone to lock your bootloader and going back to s-on. As someone has mentioned, doing those is not 100% true. If you are returning the phone to your carrier to get a replacement then just make sure to get rid of your superuser and lock the bootloader. You can also try to s-on back but it's too risky.
Click to expand...
Click to collapse
ive got two phones replaced already if you need warrany...brick the bastard solid so you have a dead black screen. play dumb like it just happened on the charger overnight.lol
Where can I find stock ruu for htc one mini?
If you're trying to return it for warranty then just brick your phone. Don't flash the AT&T ruu because when they check it will show AT&T suff in there and they will know about it. Unless it bricks don't flash it unless your phone is the AT&T version.
4.4.2 came out for at&t yesterday. Can you download it and extract it maybe?
cmvienneau said:
ive got two phones replaced already if you need warrany...brick the bastard solid so you have a dead black screen. play dumb like it just happened on the charger overnight.lol
Click to expand...
Click to collapse
Whats the best way to do this? .. My battery is really screwed ... operating extremely hot .. I htink I need to return for a warranty. Even when the phone has been off for 2 hours the back still has heat in it!
abzboi said:
4.4.2 came out for at&t yesterday. Can you download it and extract it maybe?
Click to expand...
Click to collapse
+1
in indonesia not getting update.my phone still jb 4.2.2 and never get update via ota.so sad
Sent from my HTC One mini using XDA Premium 4 mobile app
dalfshiro said:
+1
in indonesia not getting update.my phone still jb 4.2.2 and never get update via ota.so sad
Sent from my HTC One mini using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Did you root or s-off the phone? If yes, then I can help you get 4.4.2 ota update.
abzboi said:
Did you root or s-off the phone? If yes, then I can help you get 4.4.2 ota update.
Click to expand...
Click to collapse
i am not sure my phone rooted or not, couse i am buying from another people. but i have checked witch root checker and said not root. and i can confiirm my phone still locked and s-on. please help me
dalfshiro said:
i am not sure my phone rooted or not, couse i am buying from another people. but i have checked witch root checker and said not root. and i can confiirm my phone still locked and s-on. please help me
Click to expand...
Click to collapse
Try changing the date of the phone to the next day and check for update. If not, tell me what android version you're on and I'll help you update your phone to 4.4.2 via ota.
abzboi said:
Try changing the date of the phone to the next day and check for update. If not, tell me what android version you're on and I'll help you update your phone to 4.4.2 via ota.
Click to expand...
Click to collapse
I have changed my date to the next month.but still no update.my phone jb 4.2.2 software number 1.24.502.3
I am not using t mobile sim card.but using another sim card cause i am in indonesia.maybe thats the problem?pleasr help.thanks
Sent from my HTC One mini using XDA Premium 4 mobile app
dalfshiro said:
I have changed my date to the next month.but still no update.my phone jb 4.2.2 software number 1.24.502.3
I am not using t mobile sim card.but using another sim card cause i am in indonesia.maybe thats the problem?pleasr help.thanks
Sent from my HTC One mini using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Download this ruu and backup before you run it. If you bootloader is unlocked, lock it using fastboot oem lock. Link : http://dl3.htc.com/application/RUU_M...3_signed_2.exe
abzboi said:
Download this ruu and backup before you run it. If you bootloader is unlocked, lock it using fastboot oem lock. Link : http://dl3.htc.com/application/RUU_M...3_signed_2.exe
Click to expand...
Click to collapse
are you sure tahts the correct link?
404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.
dalfshiro said:
are you sure tahts the correct link?
404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.
Click to expand...
Click to collapse
It's in this thread http://forum.xda-developers.com/showthread.php?t=2546757
abzboi said:
It's in this thread http://forum.xda-developers.com/showthread.php?t=2546757
Click to expand...
Click to collapse
can you give me step by step to install this RUU?need to s-on s-off?
dalfshiro said:
can you give me step by step to install this RUU?need to s-on s-off?
Click to expand...
Click to collapse
Just turn your phone into bootloader and fastboot then run the ruu and your done.
abzboi said:
Just turn your phone into bootloader and fastboot then run the ruu and your done.
Click to expand...
Click to collapse
i have installed htc sync manager on PC.but my phone wont detected fastboot.
edited : windows 8.1 cant detect htc usb driver

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