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Not sure if this is right forum, so mods please move if necessary. Today I unfortunately drooped my Captivate, which cracked the digitizer, but not the glass. Phone still works, but the screen is all wonky, so I went to the ATT store and found out that luckily my phone was insured. They said I was approved via insurance and they would send me a new phone, but when it arrives i must send the broken one to them. Problem is my old has the unofficial Froyo 2.2 update, although nothing else. My question is: will ATT inspect the phone when I send it back and subsequently dishonor my insurance claim? And should I try to flash it back to 2.1?
whenemusattack said:
Not sure if this is right forum, so mods please move if necessary. Today I unfortunately drooped my Captivate, which cracked the digitizer, but not the glass. Phone still works, but the screen is all wonky, so I went to the ATT store and found out that luckily my phone was insured. They said I was approved via insurance and they would send me a new phone, but when it arrives i must send the broken one to them. Problem is my old has the unofficial Froyo 2.2 update, although nothing else. My question is: will ATT inspect the phone when I send it back and subsequently dishonor my insurance claim? And should I try to flash it back to 2.1?
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Well... if the phone still works, then you should flash it back to JH6 (2.1) before you send it to them just in case.
I would think it wouldn't even matter. That had nothing to do with you dropping the phone. It's still broken. You can do the one click back to JF6 if you can get USB debugging turned on though.
It doesn't matter. You dropping the phone has nothing to do with leaked firmware. This is why you party for insurance and a deductible, so you can make a claim.
Sent from my SAMSUNG-SGH-I897 using XDA App
its usually only warranty that doesnt cover phones that are hacked but hey you dropped it the digitizer didnt crack because of the leaked firmware right
I used to work for att and it doesn't matter. But keep in mind that if you ever have to do a claim again, turn your phone off and wait for a few hours and say that you lost it. That way you don't have to send it back when you receive the replacement.
Sent from my SAMSUNG-SGH-I897 using XDA App
Thanks for that little tip.
if you are paranoid just use odin to go back to stock...also do a master clear.
I'd wipe and flash to stick regardless. Just to play it safe.
Sent from my SAMSUNG-SGH-I897 using XDA App
How much is the deductible on our phone ?
torred said:
How much is the deductible on our phone ?
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$125 for ours.
Just called tmobile, they offer me an exchange,under the condition that I have to pay the $20 exchange fee. So I took the offer(I'm not even the orignial owner of this phone, bought it when it first came out on CL, kinda surprised me that they offer me the exchange deal).
Anyway, I just have one question to ask. Before I flashed the update through lgtool, I'm pretty sure I already unrooted and flash back to orginial rom and firmwire, So now all I have to do it's to flash stock recovery back on the phone then I'm good to go right?
Thanks in advances.
jdaclutch said:
Just called tmobile, they offer me an exchange,under the condition that I have to pay the $20 exchange fee. So I took the offer(I'm not even the orignial owner of this phone, bought it when it first came out on CL, kinda surprised me that they offer me the exchange deal).
Anyway, I just have one question to ask. Before I flashed the update through lgtool, I'm pretty sure I already unrooted and flash back to orginial rom and firmwire, So now all I have to do it's to flash stock recovery back on the phone then I'm good to go right?
Thanks in advances.
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Click to collapse
If you bricked it, it probably doesn't matter, since they can't turn it on and most companies don't check further than that. With stock recovery you should be fine, but that's more of a just in case.
I mean, if it doesn't work even with stock recovery, then it legitimately has to be LG's fault
Sent from my LG-P999 using XDA App
I'm thinking the same thing. Thanks for your reply
The phone is back to stock 2.2.2 fw stock recovery, i'm just wondering if anyone else that has sent back to LG has any more useful information about what all i need to do and how much it cost them to send to LG S/H approximately. Also was including the receipt mandatory when sending back the phone, cuz i am screwed if it is as i got mine from some dude on craigslist..
bad news
d12unk13astard said:
The phone is back to stock 2.2.2 fw stock recovery, i'm just wondering if anyone else that has sent back to LG has any more useful information about what all i need to do and how much it cost them to send to LG S/H approximately. Also was including the receipt mandatory when sending back the phone, cuz i am screwed if it is as i got mine from some dude on craigslist..
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Click to collapse
although you wouldnt be the first or the last to get them to do something.
the warrenty is actually only good when purchasing through an approved retailer and buying off craigslist isnt one. so you really dont have a warrenty. But that doesnt mean they wont notice that and go ahead and do it for you. as we all know lg isnt the most together company.
Good Luck.
Thanks for the reply, has anyone that has sent it off to LG actually sent the g2x without receipt and was given a fixed replacement?
Sent from my LG-P999 using xda premium
Got one back today.
I just got what looks to be a new G2X back form LG today it had 2.3.3. on it when I turned it on. I had gotten it of ebay, it would not turn on or respond at all but looked new. Called LG had me keep the back cover I was never asked to send a recipe. I could'nt complaine. I belive it is still under warrenty.
Eddie
I had CM9 On my rooted Samsung Galaxy S3, and my phone would crash randomly in the middle of changing songs on playerpro or in the middle of phone calls, so I tried to download SiyahKernel hoping it would add some stability to my ROM. Well I had 2 different versions of the kernel somehow. One was SiyahKernel 3.something, and the other was 2.5. I assumed the 3.something would be for the S3 and the 2 something was a false download that I got on accident and was made for the S2 or something, but when I tried to flash the 3.something it didn't work, versus when I tried flashing the 2.5 it installed perfectly fine. So, here's the fun part...when I went to reboot my phone it died COMPLETELY. I can't start the phone in download mode to odin it, can't get into recovery to flash an old nandroid. Phone won't turn on, won't charge, will do absolutely nothing, and I know for sure the battery was charged to 90% when it crapped out. I've done battery pulls, I actually did a 3 hour battery pull at one point...I don't have insurance, and I don't have the $$$ to go buy another phone, so if anyone has some ideas on how I could either get my phone back operational, or a cheaper solution (like a jigg) it would be MUCH appreciated. I wasn't just a noob jumping into it on my S3, I've been rooting, romming, and flashing **** since 2009, and it's my 10th smartphone, but my first brick ever. Please help!
search jtag.
If you can't get into odin mode or recovery then your phone is deffo hard bricked n will be costly to repair mate. Be careful flashing kernels n use odin to do it not recovery mode
Sent from my GT-I9100 using xda premium
I had the gs2 and I was trying to unroot it and I couldn't even get Odin to work because it didn't recognize the phone. So I called samsung and told them that got an update, but after it finish updating it cut off and never came on, and the battery was fully charged. So, if I was you I'll go that route. And good luck
droidstyle said:
search jtag.
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Could I do the JTAG process MYSELF, or is paying them 60 dollars the only way to solve my problem?
That seems like the only way to fix this, because as of right now I seem pretty much screwed.
Atreux said:
Could I do the JTAG process MYSELF, or is paying them 60 dollars the only way to solve my problem?
That seems like the only way to fix this, because as of right now I seem pretty much screwed.
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Click to collapse
I think you need equipment to do it.
Sent from my SCH-I535 using Tapatalk 2
Note for the future: always a good idea to carry the cheaper (just asurion) insurance if your gonna root and flash. It's $5.18/month. A quick "oops I drove over my phone, or its on the bottom of the Atlantic", and boom.. New phone for a C note.
Sorry for no solution, it's more for others reading post.
Sent from my SCH-I535 using xda premium
mustbepbs said:
I think you need equipment to do it.
Sent from my SCH-I535 using Tapatalk 2
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annoyingduck said:
Note for the future: always a good idea to carry the cheaper (just asurion) insurance if your gonna root and flash. It's $5.18/month. A quick "oops I drove over my phone, or its on the bottom of the Atlantic", and boom.. New phone for a C note.
Sorry for no solution, it's more for others reading post.
Sent from my SCH-I535 using xda premium
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This post is ridiculous. Asurion blows, never have had a good experience with them over using 5 phones insured by them. Only ever had 2 crap out on me (hardware-wise. If it was ever software related I did it, and knew exactly how to handle it, but the 2 that were done were spidered screens). They gave me a broken refurbished evo back for the very first phone I ever had that I rooted, rommed, and hacked on for DAYS trying to learn the entire process...all those manhours and they send me a refurbished phone with nothing on it, and a screwed up LCD digitzer...do NOT recommend asurion whatsoever, and will never use them again no matter what carrier I go with.
mikey banner said:
If you can't get into odin mode or recovery then your phone is deffo hard bricked n will be costly to repair mate. Be careful flashing kernels n use odin to do it not recovery mode
Sent from my GT-I9100 using xda premium
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Click to collapse
Why would you use odin to flash a kernel? I use cwm all the time for roms and kernels alike. Odin for radios or to return to stock. Cwm does everything else I need it to do. Same mistake could have been made on a computer guy downloaded two kernels and flashed the wrong one.
OP I am sorry for your loss.
Sent from my SCH-I535 using xda app-developers app
annoyingduck said:
Note for the future: always a good idea to carry the cheaper (just asurion) insurance if your gonna root and flash. It's $5.18/month. A quick "oops I drove over my phone, or its on the bottom of the Atlantic", and boom.. New phone for a C note.
Sorry for no solution, it's more for others reading post.
Sent from my SCH-I535 using xda premium
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Click to collapse
imo insurance fraud is not the right answer. the right thing to do is research then flash, dont flash then research. ofcourse its now standard in america to be bailed out for every mistake we make, so perhaps your right.... I have yet to cave in and accept this kind of mentality.
The profit margins these companies make is ridiculous to begin with. It's not fraud, the only thing that may be considered even close to it is claiming that the phone is missing or damaged beyond repair due to something that was out of your control. Non the less your insurance covers all these avenues twice a year.
In reality, a bricked phone should be covered under insurance, and I'm sure if you have the proper legal knowledge you could argue that further and make them cover it without having to tell a white lie. Insurance is simple, covering a loss. And a loss is technically a brick (that's not open for debate either, that's correct), but there is a loophole they use where they can refuse to honor a claim if they feel to do so (hence modifications).
F that. I pay for insurance, I do my part. Not to mention when I actually signed up for the insurance, I asked the vzw rep if a rooted phone is covered, and his response was exactly this: don't take a chance, smash it up and send it back, or disappear the device.
I do not abuse or condone anything of what I said, I have yet to make a claim, but be assured, if I brick my device after 5 years of carrying ins. I am getting my money's worth out of it.
Sent from my SCH-I535 using xda premium
I typically never get insurance, but since I got this phone using my brother's upgrade and will not be able to upgrade again without someone losing unlimited data, I would like this phone to last. I've heard mixed things on the Verizon insurance- some love it and some don't see the need. Also, for those of you that have the insurance, do you have the total equipment coverage? This extends the one year warranty to the life of the phone. I wouldn't get this typically, but coming from a Thunderbolt, I experienced a drastic deterioration of my phone and again, I need the GS3 to last longer.
One more thing, is it easy going back to stock? I am currently rooted and am running CleanROM. I also backed up my IMEI, for what its worth. Can VZW see that I rooted and flashed a ROM, even if I restore it back to stock? I don't want to run into any problems putting a claim in. Thanks!!
npro1464 said:
I typically never get insurance, but since I got this phone using my brother's upgrade and will not be able to upgrade again without someone losing unlimited data, I would like this phone to last. I've heard mixed things on the Verizon insurance- some love it and some don't see the need. Also, for those of you that have the insurance, do you have the total equipment coverage? This extends the one year warranty to the life of the phone. I wouldn't get this typically, but coming from a Thunderbolt, I experienced a drastic deterioration of my phone and again, I need the GS3 to last longer.
One more thing, is it easy going back to stock? I am currently rooted and am running CleanROM. I also backed up my IMEI, for what its worth. Can VZW see that I rooted and flashed a ROM, even if I restore it back to stock? I don't want to run into any problems putting a claim in. Thanks!!
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Click to collapse
I got the insurance, but I have 8 year old twins so I did not want to take the chance of them messing it up when I was not looking.
I don't usually get the insurance cause the phone already comes with 1 year manufacture warranty so I just gotta make sure I don't drop it. And to your second question, yes its pretty easy going back to stock. Just download Odin and the stock ROM and follow the instructions. It will unroot your phoneand WIPE EVERYTHING. For some reason I lost my imei and I couldn't recover it so Verizon replaced the phone under warranty at no charge.
Sent from my SCH-I535 using xda app-developers app
I use best buy geek squad insurance. It's only a couple bucks more a month it's like $10 a month but it last as long as you have the phone. they replace it with a new one not a refurb. No matter what happens to the phone. And I guess if it's out of stock than you get one of equal or greater value.. that what I was told by the rep selling me it but I figured anything is better than Verizon's asuron
Skyllos said:
I use best buy geek squad insurance. It's only a couple bucks more a month it's like $10 a month but it last as long as you have the phone. they replace it with a new one not a refurb. No matter what happens to the phone. And I guess if it's out of stock than you get one of equal or greater value.. that what I was told by the rep selling me it but I figured anything is better than Verizon's asuron
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Click to collapse
We just need to hope best buy stays in business for that long.
Better and funnier than your tapatalk signature
Skyllos said:
I use best buy geek squad insurance. It's only a couple bucks more a month it's like $10 a month but it last as long as you have the phone. they replace it with a new one not a refurb. No matter what happens to the phone. And I guess if it's out of stock than you get one of equal or greater value.. that what I was told by the rep selling me it but I figured anything is better than Verizon's asuron
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Click to collapse
I got best buy too. They asked me "do you think you will break the phone, or loose it more?" i think id break it so i choose geeksquad. I heard bad things about it though, like 100$ for a cheap temp phone, and weeks to months to get your phone back. All i know is im not going to insurance intill my screen stops functioning or everything is just shattered. I already have a little circle back light bleeding in ths screen only visible in a dark room
Sent from my SCH-I535 using Tapatalk 2
salas2324 said:
I got best buy too. They asked me "do you think you will break the phone, or loose it more?" i think id break it so i choose geeksquad. I heard bad things about it though, like 100$ for a cheap temp phone, and weeks to months to get your phone back. All i know is im not going to insurance intill my screen stops functioning or everything is just shattered. I already have a little circle back light bleeding in ths screen only visible in a dark room
Sent from my SCH-I535 using Tapatalk 2
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Lol the dude told me that you can get a replacement from a bestbuy store if they are in stock. Ooh and there no deductible
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No insurance. Never have, never will. Incredible money waster.
Sent from my SCH-I535 using Xparent ICS Tapatalk 2
husker_fan75 said:
No insurance. Never have, never will. Incredible money waster.
Sent from my SCH-I535 using Xparent ICS Tapatalk 2
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You must be rich
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Skyllos said:
I use best buy geek squad insurance. It's only a couple bucks more a month it's like $10 a month but it last as long as you have the phone. they replace it with a new one not a refurb. No matter what happens to the phone. And I guess if it's out of stock than you get one of equal or greater value.. that what I was told by the rep selling me it but I figured anything is better than Verizon's asuron
Click to expand...
Click to collapse
They lied to you. I worked there for 3 years.
The phone goes out to a 3rd party company in Dallas, and that company ships you a refurbished model back that more than likely won't be 100% functional.
During that time of anywhere from 3 business days to 30, they make you take a "loaner phone" which they charge you for.
Don't believe me? Call 1-800-GEEKSQUAD or go into another BBY or call Customer Service and ask.
Refurb. Only time it is new is if the system (called STAR) states the 3rd party company has no refurbs to give. Which happens almost never.
See my convo w/ Adrynalyne here: http://forum.xda-developers.com/showthread.php?p=34666411#post34666411
Sometimes if you enroll into an autopay option with your bank and pay every month with your card, the bank will allow for some sort of deductible to pay for a new phone if something happens. I know mine does but I haven't looked into the fire print.
Sent from my SCH-I535 using xda app-developers app
I like the extended warranty since its only like $1 and some change a month. As for the insurance its nice to have, i don't care if the phone is refurbished or not as long as it works. My new phone had a nominal slow speed cpu and my refurb has a fast pvs so yay me!
Sent from my SCH-I535 using xda app-developers app
npro1464 said:
I typically never get insurance, but since I got this phone using my brother's upgrade and will not be able to upgrade again without someone losing unlimited data, I would like this phone to last. I've heard mixed things on the Verizon insurance- some love it and some don't see the need. Also, for those of you that have the insurance, do you have the total equipment coverage? This extends the one year warranty to the life of the phone. I wouldn't get this typically, but coming from a Thunderbolt, I experienced a drastic deterioration of my phone and again, I need the GS3 to last longer.
One more thing, is it easy going back to stock? I am currently rooted and am running CleanROM. I also backed up my IMEI, for what its worth. Can VZW see that I rooted and flashed a ROM, even if I restore it back to stock? I don't want to run into any problems putting a claim in. Thanks!!
Click to expand...
Click to collapse
I got it for the very reason I carry it case-less and in my pocket.
Skyllos said:
Lol the dude told me that you can get a replacement from a bestbuy store if they are in stock. Ooh and there no deductible
Sent from my SCH-I535 using Tapatalk 2
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LOL, good luck with that. not to be a ****, but you will never get a new phone from them, unless they have tried EVERYTHING else first, including sending it out for repair 3 TIMES! (about a month per time) Yes, you will be charged for a loner as well, and yes, it will suck the big one. I would NOT recommend the best buy insurance to anyone. I ALWAYS pushed the carrier, even though it is more.
Source:
I worked for these R-Tards in Michigan for 4 years, all in the mobile dept. (can you tell i'm a little bitter?)
I have verizon insurance. It's expensive but I feel better with it. I also have the otterbox Defender case. I am ocd about scratches.
For going back to stock I personally always make sure I know how to put the phone back to the out of box state. It's really easy, just check out the guide in development sticky. Use the G1 Odin link, I think it still works.
Edit: for best buys black tie plan, I broke my Droid x a few years ago, had that plan. Took it in and it took them a month to figure out they couldn't repair it then walked over and got a new one off the shelf. Stupid in my opinion but you do get a new phone.
Sent from my SCH-I535 using Tapatalk 2
The vzw insurance is priceless extends phone warranty until you upgrade to diff phone
Another thing unless u drop phone anything that goes wrong is covered in house
The only draw back it's a ***** getting a different device after multiple remans
You will get your due for an update crap
Sent from my SCH-I535 using xda premium
Thanks guys! I think I'm going to get the Total Equipment package. My experience with the Thunderbolt has been a disaster. Those who had the total equipment plan on the TBolt were able to get their phones swapped out for Rezounds (of course, after numerous rounds of trouble shoots and replacement TBolts). I don't think the S3 will deteriorate as quickly as the Thunderbolt, but again it's about being risk adverse. Thanks again!
I got my phone from Sams club and got their square trade insurance through them. $100 for 2 years and only $50 deductible. But they don't cover water damage
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npro1464 said:
Thanks guys! I think I'm going to get the Total Equipment package. My experience with the Thunderbolt has been a disaster. Those who had the total equipment plan on the TBolt were able to get their phones swapped out for Rezounds (of course, after numerous rounds of trouble shoots and replacement TBolts). I don't think the S3 will deteriorate as quickly as the Thunderbolt, but again it's about being risk adverse. Thanks again!
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Click to collapse
After extensive b.s. I finally got an s3x2 for $0.00 and had to buy cases protectors cover battery
Best phone owned until I find problems
Right now not looking for problems
Sent from my SCH-I535 using xda premium
I have insurance and also a spare xperia play as a backup. Let's say I switched to my xperia play and they switch the insurance to it. Since there's probably no chance of them having that phone anymore would they upgrade me to a newer phone if I filed a claim? This could be a workaround to the no more upgrades on unlimited data lines
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