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ATT Insurance cover "hacked" phones?

Not sure if this is right forum, so mods please move if necessary. Today I unfortunately drooped my Captivate, which cracked the digitizer, but not the glass. Phone still works, but the screen is all wonky, so I went to the ATT store and found out that luckily my phone was insured. They said I was approved via insurance and they would send me a new phone, but when it arrives i must send the broken one to them. Problem is my old has the unofficial Froyo 2.2 update, although nothing else. My question is: will ATT inspect the phone when I send it back and subsequently dishonor my insurance claim? And should I try to flash it back to 2.1?

whenemusattack said:
Not sure if this is right forum, so mods please move if necessary. Today I unfortunately drooped my Captivate, which cracked the digitizer, but not the glass. Phone still works, but the screen is all wonky, so I went to the ATT store and found out that luckily my phone was insured. They said I was approved via insurance and they would send me a new phone, but when it arrives i must send the broken one to them. Problem is my old has the unofficial Froyo 2.2 update, although nothing else. My question is: will ATT inspect the phone when I send it back and subsequently dishonor my insurance claim? And should I try to flash it back to 2.1?
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Click to collapse
Well... if the phone still works, then you should flash it back to JH6 (2.1) before you send it to them just in case.

I would think it wouldn't even matter. That had nothing to do with you dropping the phone. It's still broken. You can do the one click back to JF6 if you can get USB debugging turned on though.

It doesn't matter. You dropping the phone has nothing to do with leaked firmware. This is why you party for insurance and a deductible, so you can make a claim.
Sent from my SAMSUNG-SGH-I897 using XDA App

its usually only warranty that doesnt cover phones that are hacked but hey you dropped it the digitizer didnt crack because of the leaked firmware right

I used to work for att and it doesn't matter. But keep in mind that if you ever have to do a claim again, turn your phone off and wait for a few hours and say that you lost it. That way you don't have to send it back when you receive the replacement.
Sent from my SAMSUNG-SGH-I897 using XDA App

Thanks for that little tip.

if you are paranoid just use odin to go back to stock...also do a master clear.

I'd wipe and flash to stick regardless. Just to play it safe.
Sent from my SAMSUNG-SGH-I897 using XDA App

How much is the deductible on our phone ?

torred said:
How much is the deductible on our phone ?
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$125 for ours.

[Q] Returning a rooted/modified phone?

So tomorrow I'm returning my Sony Ericsson Xperia X10.
I'll be returning it to the official AT&T retailer from where I purchased it.
For the sole reason of getting an HTC Inspire 4G instead.
Now..
I called the rep who sold me the phone.
He said I can return it, he'll waive the restocking fee and when asked if I have to reinstall the stock rom and fully restore it to factory condition he simply said "Bro, you don't have to. I don't give a f*ck what you have on the phone"
But i'm not sure if this guy is legit or simply doesn't know sh*t.
This phone is rooted, updated, and nearly all the AT&T bloatware removed.
Is there anyway I can be charged with some sort of penalty later on even though the rep said it's ok for me to return the phone in this condition?

Thrashavich said:
But i'm not sure if this guy is legit or simply doesn't know sh*t.
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Click to collapse
lol .. prolly the latter ...
if you have the free time on your hands id do it in your place

If I were you I'd flash a stock ROM before returning it to AT&T.

yah i think it 's better if you return it to the same state when you receive it.. flash it with x10's stock rom ... before you return it ... but i dont think they will charge you with the phone being modified

Might as well do it, it's not exactly going to take you that long, then there's virtually no chance of being screwed later.

You should definitely do that. Also, there is a chance that he doesn't care but if the phone gets sent somewhere to be restores and they haave your name on file with he phone and stiff, it might void the return and they could charge you for it and ship the phone back.
I'm thinking of returning the Atrix but I only rooted it so you can't really tell something is done. I'm going back to stock anyway though.
Sent from my Nexus One using XDA Premium App

LG Update Tool now supporting "refurb" P999 devices

I was playing around with the LG Updater today trying to get it to update my P999DW unsuccessfully, but I noticed that the list of supported devices now shows the P999DWDU and P999DWP on rom v21e. So now people with the "refurb" units can update via the LG Update Tool if they can get it to work properly. Mine just hangs on 4% and the phone never reboots to software update mode.

I already updated my baseband to July 15 but if the department has a newer badeband I would update again since I updated with regular p999dw firmware on my dwp
Sent from my LG-P999 using XDA Premium App

so this is how you can tell if the replacement unit is a refurb? the sticker in the back will say p999dwdu? i finally got a replacement phone and I want to know if its a refurb.

vapor311 said:
so this is how you can tell if the replacement unit is a refurb? the sticker in the back will say p999dwdu? i finally got a replacement phone and I want to know if its a refurb.
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Click to collapse
Yes. Refurbs have the model number changed to P999DWDU or P999DWP. T-Mobile usually sends refurbs for warranty exchanges. They only send new units sometimes if exchanged very early after purchase or they are out of stock on refurbed units.

vapor311 said:
so this is how you can tell if the replacement unit is a refurb? the sticker in the back will say p999dwdu? i finally got a replacement phone and I want to know if its a refurb.
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Click to collapse
No. The sticker will still say P999DW. The only way (that I'm aware of) to tell, is to connect to the LG Updater tool. You don't have to actually DO the update...it will read your phone...then tell you if it's P999DW or P999DWP, etc.

DustyVV said:
No. The sticker will still say P999DW. The only way (that I'm aware of) to tell, is to connect to the LG Updater tool. You don't have to actually DO the update...it will read your phone...then tell you if it's P999DW or P999DWP, etc.
Click to expand...
Click to collapse
My bad. I thought they changed the sticker also. At least the updater tool supports these units now and will update them to v21e.

jboxer said:
My bad. I thought they changed the sticker also. At least the updater tool supports these units now and will update them to v21e.
Click to expand...
Click to collapse
*Gasp!* You couldn't possibly expect Tmo or LG to fork out all that extra cash for a NEW STICKER lol.
I'm a chicken, so I'm gonna wait until a few other DWP owners give that LG tool a go.
Can anyone tell me if updating the baseband is really worth it? What differences (if any) did you notice after updating? Thnx.

Ill find out tonight if this is a refurb...If it is, its going right back into the box and im keeping the one I have. I told them Im not accepting a refurb. Ive had this thing plugged into the charger for an hour and I have watched it reboot on its on 3 times....yea great replacement, If I call in and complain for another they will charge me another 20$ warranty fee.

vapor311 said:
Ill find out tonight if this is a refurb...If it is, its going right back into the box and im keeping the one I have. I told them Im not accepting a refurb. Ive had this thing plugged into the charger for an hour and I have watched it reboot on its on 3 times....yea great replacement, If I call in and complain for another they will charge me another 20$ warranty fee.
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Click to collapse
Did it come to you as a whole/boxed phone? Or did it come in a white box w/o the back cover, battery, etc? If the latter, it's a refurb. If you got a full phone, in the G2X box, it might be a new one.
Since I was past my buyers remorse period on my last replacement, I got a refurb...which I really didn't want. But I must say, it's worked much better than the first TWO phones I got (which were both new phones). I'm not a refurb fan when it comes to any electronics, but so far this has been the best G2X I've used.

white box missing pieces and now im on 3 reboots and one sleep of death...not impressed!

So.what's the baseband on the v21e for dwp? I downgraded back to 2.2.2 and it still wont let me upgrade since it thinks I got v21e because of my baseband is the July 15
Sent from my LG-P999 using XDA Premium App

So its actually not a refurbished model based of the LG updater just states 999dw. However if its plugged in and charging it gets the sleep of death period. What a piece of crap.
Sent from my LG-P999 using XDA Premium App

vapor311 said:
So its actually not a refurbished model based of the LG updater just states 999dw. However if its plugged in and charging it gets the sleep of death period. What a piece of crap.
Sent from my LG-P999 using XDA Premium App
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Click to collapse
When you press the power key it has no affect? When did TMO ship it. New replacements are coming with GB and that seems to have resolved most of the issues.

DustyVV said:
*Gasp!* You couldn't possibly expect Tmo or LG to fork out all that extra cash for a NEW STICKER lol.
I'm a chicken, so I'm gonna wait until a few other DWP owners give that LG tool a go.
Can anyone tell me if updating the baseband is really worth it? What differences (if any) did you notice after updating? Thnx.
Click to expand...
Click to collapse
I used the LG tool on my refurb yesterday and was finally able to update. It has been working perfect so far. No sleep of death or rebooting (which i did have before). One definite improvement i've noticed is wifi calling, which I have to use at home because I don't get signal. Before update it was basically useless (static, cutting in/out, dropping calls). Now it works great, very clear.

jboxer said:
When you press the power key it has no affect? When did TMO ship it. New replacements are coming with GB and that seems to have resolved most of the issues.
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Click to collapse
Power key has no effect. Have to battery pull then power on. It was shipped Fri. Arrived yesterday with gb on and its a pos.
Sent from my LG-P999 using XDA Premium App

Insurance question

I just called asurion because of a cracked screen and they sent my replacement g2x out for me . I paid the $130, but should i worry about my phone being rooted?
Also, i book marked the page i used to root on a work computer that is no longer in my possession, i know i used NVflasher to root, but i am aware that just putting the stock recovery back on does not unroot the phone, anyone have a link that might help?
thanks!

No, you shouldn't worry. Just flash the stock ROM and you're good to go.
Sent from my LG-P999 using xda premium

actually, going through assurion with the $130 deductible, it doesn't matter what shape you send the phone back in. You can send it in 5000 pieces in a ziplock bag and that's okay. You're good to go.

ok cool, im gonna flash a stock rom just for the hell of it and then send her back. Thanks for the responses!

My Warranty Replacment Experience

Well, to start off the new year right, my original G2x stopped sending/receiving SMS messages under any circumstances, whether it was on wifi, 4G, Edge, or GPRS. I unrooted it and got a new SIM card, still have the same issue (according to the person at the T-Mobile store, I had a "2G SIM card in a 4G phone.") They suggest a whole new phone, and I agree.
One day later with overnight shipping, I get my new G2x, and the first thing I notice is the LG branding in place of the T-Mobile branding. Ignoring that, I turn on the phone only to see dead pixels everywhere, I don't understand how they could have even sent this one out. I call up customer care and they make me go through the whole troubleshooting procedure, and they decided to send me another one. They also told me if this next one had problems, they'd send me a replacement phone of a different model.
So I'm getting a new G2x sent to me tomorrow. I hope this next one works just fine, or I'll have to get a new phone. Also, what replacement phones do they usually offer for the G2x?

I have been through this process, I'm on my third G2x and CC told me if I ha e anymore problems with my G2x then they will give me a different phone.e... When I asked what them replacement model would be the CC Rep told me they could only exchange it for the Sidekick 4G and I told them I would just deal with the G2x and any problems it my have
Sent from my LG-P999 using XDA App

Milton515 said:
I have been through this process, I'm on my third G2x and CC told me if I ha e anymore problems with my G2x then they will give me a different phone.e... When I asked what them replacement model would be the CC Rep told me they could only exchange it for the Sidekick 4G and I told them I would just deal with the G2x and any problems it my have
Sent from my LG-P999 using XDA App
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Click to collapse
yea they offer me a sidekick 4g as well, straight up told them no thanks lol, and also i got a replacement that only says "LG" in the front and not tmobile

Guess they got tired of people trading in just for the Sensation 4g.... disappointing.

C0dy said:
Well, to start off the new year right, my original G2x stopped sending/receiving SMS messages under any circumstances, whether it was on wifi, 4G, Edge, or GPRS. I unrooted it and got a new SIM card, still have the same issue (according to the person at the T-Mobile store, I had a "2G SIM card in a 4G phone.") They suggest a whole new phone, and I agree.
One day later with overnight shipping, I get my new G2x, and the first thing I notice is the LG branding in place of the T-Mobile branding. Ignoring that, I turn on the phone only to see dead pixels everywhere, I don't understand how they could have even sent this one out. I call up customer care and they make me go through the whole troubleshooting procedure, and they decided to send me another one. They also told me if this next one had problems, they'd send me a replacement phone of a different model.
So I'm getting a new G2x sent to me tomorrow. I hope this next one works just fine, or I'll have to get a new phone. Also, what replacement phones do they usually offer for the G2x?
Click to expand...
Click to collapse
All of my warranty exchanges have been great! My most recent one had the LG Logo as well. I made a thread about it last month. No problems except a bit of screen bleed.
Sent from my LG-P999 using xda premium

Thought I'd follow up on my original post. Got my new G2x in the mail, and it's much better. The screen is flawless (no bleeding!), and it was obviously brand new, it still had the original plastic covering on the screen and buttons. Still has the LG branding, but I think I'll live. Overall, a good experience from T-Mobile.
Sent from my MIUI G2x

i hate tmobile first off i got my refurb g2x for 45 bucks and a gaurentee and lifetime warrenty that my sreen wouldnt break crack or fail. long story short my screen broke and the hassle began. tmobile said the insurance would replace it. insurance said it would be 140 to replace it. i love the phone hate the company second time i got robbed

slappnuttzz29 said:
i hate tmobile first off i got my refurb g2x for 45 bucks and a gaurentee and lifetime warrenty that my sreen wouldnt break crack or fail. long story short my screen broke and the hassle began. tmobile said the insurance would replace it. insurance said it would be 140 to replace it. i love the phone hate the company second time i got robbed
Click to expand...
Click to collapse
What kind of insurance did you have on the phone? I had premium handset protection.
Sent from my MIUI G2x

Are we even calling the same Tmobile CC?
FatalityBoyZahy said:
All of my warranty exchanges have been great! My most recent one had the LG Logo as well. I made a thread about it last month. No problems except a bit of screen bleed.
Sent from my LG-P999 using xda premium
Click to expand...
Click to collapse
C0dy said:
Thought I'd follow up on my original post. Got my new G2x in the mail, and it's much better. The screen is flawless (no bleeding!), and it was obviously brand new, it still had the original plastic covering on the screen and buttons. Still has the LG branding, but I think I'll live. Overall, a good experience from T-Mobile.
Sent from my MIUI G2x
Click to expand...
Click to collapse
I warrantied my phone twice... long story short, I ended up returning both of the replacement phones. They ending up putting me on a tracking list and told me to call back within a few weeks. I called back today and they told me to call LG and let them deal with it. Are you calling another Tmobile customer service number that I don't know about?

Plz can anyone explain me in detail how to claim warranty.
I stay in india.I Brought it from USA (Dont have international warranty )Do i have to send back my phone to usa(my sis stays there) !
-->Is it possible to claim warranty without producing the old phone (If this is possible than i dont need to send my phone back)?
I went through the warranty claim page of LG ,but im unable to figure it out what to do plz help me!
Reason for warranty claim :My Mobile stopped at 4% during update ! (I did all possible ways to get it back to normal stage , i was half successful as baseband was unknown )

Nomnomnomoron said:
I warrantied my phone twice... long story short, I ended up returning both of the replacement phones. They ending up putting me on a tracking list and told me to call back within a few weeks. I called back today and they told me to call LG and let them deal with it. Are you calling another Tmobile customer service number that I don't know about?
Click to expand...
Click to collapse
I'm calling 611.
Sent from my MIUI G2x

Got my replacement about a week ago and still having the same issues , phone picks up back round noise during a call more than my voice,so the other person cant understand what im saying . after about a 1hr with the rep, master reset(again) no market for 2 days and no memory card(he thinks this is the problem).... will see tomorrow when i call some one if its the same issue.

Do you guys restore the stock rom before you call?

N3xt2N0N3 said:
Do you guys restore the stock rom before you call?
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Click to collapse
yes i do
really easy by doing this method
http://www.youtube.com/watch?v=ryGIv8KQVIE
and dont forget to delete EVERYTHING from the internal memory

g2uzer said:
yes i do
really easy by doing this method
http://www.youtube.com/watch?v=ryGIv8KQVIE
and dont forget to delete EVERYTHING from the internal memory
Click to expand...
Click to collapse
Ok cool, I will give it a try

g2uzer said:
yes i do
really easy by doing this method
http://www.youtube.com/watch?v=ryGIv8KQVIE
and dont forget to delete EVERYTHING from the internal memory
Click to expand...
Click to collapse
the stock rom is 2.2.2 is that ok?

tdizzle404 said:
the stock rom is 2.2.2 is that ok?
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Click to collapse
Yep, I sent mine back as 2.2 and they didn't say anything.

well im unrooted but after flashing back to stock with one click I cant boot into stock recovery. will that be a problem? lol

tdizzle404 said:
well im unrooted but after flashing back to stock with one click I cant boot into stock recovery. will that be a problem? lol
Click to expand...
Click to collapse
On the g2x if you hold the power and down button, it should just do a master reset, it's not like HTC where it takes you to recovery (correct me if I'm wrong) but just to make sure your unrooted try to download and use a app that requires root
Sent from my LG-P999 using XDA App

Thanks! so it doesn't boot into a stock recovery mode to master reset,that's weird I could have swore it had a blue boot screen maybe im thinking of my galaxy.
BTW a little ot but im wondering if you know about mobile security from asurion is it free?