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Interesting info on warranty issues

So I just got off the phone with three different tmo reps. I received today my THIRD phone, which had worse screen bleed than the one I have now so I put it right back into the back it came in to return. The first two reps told me they could offer a mytouch 4g, I said no, and that to just return the phone I received today since it was worse than what I already have.
The third rep, tech support, told me those are known issues and are NOT covered under warranty (this is an LG announcement to tmo). Screen bleed and data connection loss were the issues we discussed. They are known by LG and tmo and aren't under warranty so the store should not have warrantied it. She did say to just return the phone I received today. She also said that exchanging the phone over and over will not help anything because it's a software issue and the update would fix all issues, but no idea when that update would be coming.
Another interesting thing, she mentioned a batch of phones went out on exchange to customers WITH the update, but that those are all gone and the rest are the normal 2.2.2. Yeah, so I got off the phone just as confused as before I called.

That is bs.... screen bleed is a defect and it should be fixed... LG is taking the easy way out and saying it is not covered under warranty
Sent from my G2x

Just curious, have you gotten a refund for any of your replacements that you have sent back?
I did the same thing you did. I asked for a replacement and it turned out to be even worse than my original g2x. That was May 4th. I still haven't gotten a refund for the money I had to 'deposit' while I had both phones.
Every time I call they give me the runaround, saying that they just processed it or they just received it, or some other BS.

hypmatize said:
That is bs.... screen bleed is a defect and it should be fixed... LG is taking the easy way out and saying it is not covered under warranty
Sent from my G2x
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Click to collapse
noooooooooooo screen bleed is a software issue and it will be fixed with the OTA

i say we go to tmo and lg corporate offices with pitchforks and torches and demand an update and fixes no more of this crap ok who's with me.

I did not have to deposit anything when I warrantied the phone(s). I just went to a store, told them I have problems, and they warrantied it without question. This, according to tech support, is not supposed to happen because of the service announcement that LG sent to tmo.
Yes, the tech support rep swears the update will fix the screen bleed and data connection issues. I asked about any recall, etc.. and she didn't know what I was talking about. The word "Sensation" never came up in any conversation either, only the MyTouch 4G, I said hell no.

I thought I had a near perfect phone but I just noticed that there is dust under my screen... and I don't want to risk a replacement but DAMN it's annoying me...
Maybe after they get new (fixed hardware) batches with the gb update on them I will ask for a replacement.
Sent from my G2x

How can screen bleed be software related?

If the phone came with a cracked screen don't worry... the update will fix it!
Sent from my LG-P999 using XDA Premium App

If you want an exchange for the Sensation, go through corporate. I did and got mine shipped today. I should get it by Friday.
Sent from my LG-P999 using XDA App

What exactly did you say to corporate?

I'm getting a little nervous with all this recall talk...I really don't like any other phone tmo offers and my only other option would be to go back to the Iphone which I didn't want to do but oh well.

I'm also interested in knowing what was said for tmo to agree to swap out for the sensation. I've gone through 2 exchanges and I'll be damned if I will go through 2 more.
Sent from my LG-P999 using XDA Premium App

Beggars1923 said:
What exactly did you say to corporate?
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Click to collapse
Also would like to know.

After being treated like crap with customer service, I wrote a well worded letter and sent it to all the big wigs at TMobile corporate figuring I would finally get the sensation for free (if they valued my service). I asked for the sensation at no charge or for them to let me out of my contract since they continue to give me a faulty phone. An exec called me today and stated that they would accept the $50 upgrade but they would do no more. She also said they would not let me out of contract. When I mentioned filing a complaint with the BBB, she said she looks into all complaints from them and that she would not be calling me back and the offer would no longer be valid!!! Now that is guts. No wonder they have been slipping in service year after year......
Should I just pay the $50 for the sensation?

hdxnickka said:
If the phone came with a cracked screen don't worry... the update will fix it!
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
Haha I like ur style
Sent from my LG-P999 using XDA Premium App

Beggars1923 said:
What exactly did you say to corporate?
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Click to collapse
I just told the guy that called me that I was very unhappy with the way that Tmo has addressed the situation. I told him that the Mytouch 4g wasn't comparable and that I felt offended by being offered that phone. After that he went on to tell me why customer service didn't exchange for the sensation and what was going on with LG and Tmo regarding this phone. He then asked me if I would like the Sensation. I replied yes that was the only comparable phone. He then told me he'd send it out with no charge and that was it.
Sent from my LG-P999 using XDA App

That is NOT how my experience went. You got lucky.

Obviously it boils down to the rep you end up with...as soon as you hear something you don't like, conveniently get "disconnected" and call back

Replacement just came with 2.3.3 and July basband on it

I almost did not notice it and was going to flash CMW, and restore a nandroid - lol.
I am going to mess with it a bit and then flash recovery.and do a nandroid of it.
As I understand it, I can then flash a rooted nandroid over it and I will have root, as one-click root would not work (yet).
UPDATE: Had a bad moment with it - could not get into nvflash mode by holding vol up/down. it took the 4th USB port on second computer to get it recognized. Flashed CMW, flashed the rooted 2.3.3 OTA - have got root.
Now only need morfic and/or faux to release a kernel for it. However, probably will be back on EB and CM7 soon in any case.

Did you get the replacement from T-Mobile or LG?

andrewNY said:
Did you get the replacement from T-Mobile or LG?
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TMo of course.
LG had earlier only offered a refurb only if after an inspection from GOD, they decided to authorize it.

If you got a replacement phone without a battery and rear cover then its going to be a refurb like the one I got from Tmobile. When you hook up your phone to the LG Mobile Update program your phone will be a DWP not DW. Seems they are recycling phones sent back to them. I was offered a third phone, but I refused.

grenademasta said:
If you got a replacement phone without a battery and rear cover then its going to be a refurb like the one I got from Tmobile. When you hook up your phone to the LG Mobile Update program your phone will be a DWP not DW. Seems they are recycling phones sent back to them. I was offered a third phone, but I refused.
Click to expand...
Click to collapse
The model number in the battery case says DW, so other then going to the LG Update (which bricked my previous pone) how else can it be determined?

Mine also said DW on the phone until I connected it to the LG Mobile Update. That's where I found out it was actually refurbished DWP. I don't know any other way to verify it is a refurb other than that method. Also, when I called Tmobile yesterday regarding my current issues, they acknowledged to me that they send out refurbs replacements only. The tech support employee I spoke with said "most of them are found to have nothing wrong with them when we check the phones people send us". LOL! I told her you are just playing musical chairs with the phones sent to you.

keeping my current problems suddenly seems a whole lot better...

grenademasta said:
If you got a replacement phone without a battery and rear cover then its going to be a refurb like the one I got from Tmobile. When you hook up your phone to the LG Mobile Update program your phone will be a DWP not DW. Seems they are recycling phones sent back to them. I was offered a third phone, but I refused.
Click to expand...
Click to collapse
I hooked it up and it shows DW after I connect. Possibly they sent a new one with the update, as updating with LG tool had caused the replacement?

anyone counting on the lgupdate tool to give reliable information is misled. i got mine on day one. phone says dw. lgtool says dwp. i'm not sure who started all this dw/dwp stuff, but i really don't think it means a thing. dwp might just simply be second batch. who confirmed these to be refurbs,or newer/better units?

And for the record, connecting your phone to the LG tool just to have it read the model number will result in a 0% probability of bricking your phone. Unless you hit it with a brick while it's reading.
So there's nothing to be afraid of, and takes only like 15 seconds to find out, which is less than the time it takes to post here.
And furthermore...refurb or NOT, my replacement model (which LG tool reads as DWP, but has DW printed under batter cover and under battery) is MUCH better than my first G2x. It has almost no screenbleed, no screen separation, far less random reboots, better battery life, and gps lock is within 5 seconds now. So if it is, indeed, a refurbished model, they must have refurbed it pretty darn well. If this matters, my original phone SN started with 104, and this replacement starts with 106...seems most likely manufactured more recently than the earlier phone.

mmapcpro said:
Unless you hit it with a brick while it's reading.
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Click to collapse
Haha that made me laugh!
Sent from my HD2 using XDA app

SuperOneClick Fail!
I just received mine a couple hours ago. I hopped on the free G2X offer of last week. SuperOneClick fails to root. I was mortified I'd bricked this new phone; but, after killing SuperOneClick (stuck on Step 6 as apparently happens to all), the device seems fine. Charging the battery overnight and then I may try your method of NVflash. Coming from OG Droid.

I received a replacement from T-Mobile last week, it came up as DW under LG Updater tool. T-Mobile doesn't always send out refurbs.

mondieu1724 said:
I just received mine a couple hours ago. I hopped on the free G2X offer of last week. SuperOneClick fails to root. I was mortified I'd bricked this new phone; but, after killing SuperOneClick (stuck on Step 6 as apparently happens to all), the device seems fine. Charging the battery overnight and then I may try your method of NVflash. Coming from OG Droid.
Click to expand...
Click to collapse
Flash the rooted ROM over it and you have root. Worked for me.
Sent from my LG-P999 using XDA Premium App

gaww said:
Flash the rooted ROM over it and you have root. Worked for me.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
Which rooted ROM? xboarder's? I just read that entire 35 page thread and some seem to be getting reboots reintroduced. Since mine is currently having no problems whatsoever. I may try to NVflash and then try the brute force approach delineated here:
http://forum.xda-developers.com/showthread.php?p=16015317#post16015317
But, I need to read up on it more.
For now, I just want to Nandroid this installation so I can always go back to it. I think the NVflash will give me that option, right?

mondieu1724 said:
Which rooted ROM? xboarder's? I just read that entire 35 page thread and some seem to be getting reboots reintroduced. Since mine is currently having no problems whatsoever. I may try to NVflash and then try the brute force approach delineated here:
http://forum.xda-developers.com/showthread.php?p=16015317#post16015317
But, I need to read up on it more.
For now, I just want to Nandroid this installation so I can always go back to it. I think the NVflash will give me that option, right?
Click to expand...
Click to collapse
I loaded a rooted 2.3.3 stock OTA from a thread in the development section. Since it is stock, you can decide what you keep and whet you freeze or delete. After flashing over the 2.3.3 on the device - root was back.

I just got a warranty replacement in and it was 2.2.2 with the march baseband! Unsure if refurbed or not.

Lightning Blue said:
I just got a warranty replacement in and it was 2.2.2 with the march baseband! Unsure if refurbed or not.
Click to expand...
Click to collapse
Call TMo and tell them others are getting them with 2.3.3 and July baseband. and you want the same. Especially if you bricked you last one with the LG Updater, you should not have to go down that path again if you can simply get a replacement with it on already.
In any case - insist on a replacement with the latest ROM and baseband on it. I have noted a very significant GPS connection time improvement even with CM7 ROM's (they had been like watching grass grow when waiting on the GPS).

I got my replacement yesterday after bricking it trying to update....its my third phone and it came with 2.3.3. This phone feels perfect and I have yet to have and reboots or freezes. I could care less if its a refurb since it looks brand new. No need to root since nv flash works fine....just restored a nandroid I had from my previous phone. Cm7 rocks and cwm is a life saver
Sent from my LG-P999 using XDA App

gaww said:
Call TMo and tell them others are getting them with 2.3.3 and July baseband. and you want the same. Especially if you bricked you last one with the LG Updater, you should not have to go down that path again if you can simply get a replacement with it on already.
In any case - insist on a replacement with the latest ROM and baseband on it. I have noted a very significant GPS connection time improvement even with CM7 ROM's (they had been like watching grass grow when waiting on the GPS).
Click to expand...
Click to collapse
I managed to update it, it almost bricked but after trying various methods people offered on here plus digging out an XP machine I haven't touched in two years, got it working again!

My Warranty Replacment Experience

Well, to start off the new year right, my original G2x stopped sending/receiving SMS messages under any circumstances, whether it was on wifi, 4G, Edge, or GPRS. I unrooted it and got a new SIM card, still have the same issue (according to the person at the T-Mobile store, I had a "2G SIM card in a 4G phone.") They suggest a whole new phone, and I agree.
One day later with overnight shipping, I get my new G2x, and the first thing I notice is the LG branding in place of the T-Mobile branding. Ignoring that, I turn on the phone only to see dead pixels everywhere, I don't understand how they could have even sent this one out. I call up customer care and they make me go through the whole troubleshooting procedure, and they decided to send me another one. They also told me if this next one had problems, they'd send me a replacement phone of a different model.
So I'm getting a new G2x sent to me tomorrow. I hope this next one works just fine, or I'll have to get a new phone. Also, what replacement phones do they usually offer for the G2x?

I have been through this process, I'm on my third G2x and CC told me if I ha e anymore problems with my G2x then they will give me a different phone.e... When I asked what them replacement model would be the CC Rep told me they could only exchange it for the Sidekick 4G and I told them I would just deal with the G2x and any problems it my have
Sent from my LG-P999 using XDA App

Milton515 said:
I have been through this process, I'm on my third G2x and CC told me if I ha e anymore problems with my G2x then they will give me a different phone.e... When I asked what them replacement model would be the CC Rep told me they could only exchange it for the Sidekick 4G and I told them I would just deal with the G2x and any problems it my have
Sent from my LG-P999 using XDA App
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Click to collapse
yea they offer me a sidekick 4g as well, straight up told them no thanks lol, and also i got a replacement that only says "LG" in the front and not tmobile

Guess they got tired of people trading in just for the Sensation 4g.... disappointing.

C0dy said:
Well, to start off the new year right, my original G2x stopped sending/receiving SMS messages under any circumstances, whether it was on wifi, 4G, Edge, or GPRS. I unrooted it and got a new SIM card, still have the same issue (according to the person at the T-Mobile store, I had a "2G SIM card in a 4G phone.") They suggest a whole new phone, and I agree.
One day later with overnight shipping, I get my new G2x, and the first thing I notice is the LG branding in place of the T-Mobile branding. Ignoring that, I turn on the phone only to see dead pixels everywhere, I don't understand how they could have even sent this one out. I call up customer care and they make me go through the whole troubleshooting procedure, and they decided to send me another one. They also told me if this next one had problems, they'd send me a replacement phone of a different model.
So I'm getting a new G2x sent to me tomorrow. I hope this next one works just fine, or I'll have to get a new phone. Also, what replacement phones do they usually offer for the G2x?
Click to expand...
Click to collapse
All of my warranty exchanges have been great! My most recent one had the LG Logo as well. I made a thread about it last month. No problems except a bit of screen bleed.
Sent from my LG-P999 using xda premium

Thought I'd follow up on my original post. Got my new G2x in the mail, and it's much better. The screen is flawless (no bleeding!), and it was obviously brand new, it still had the original plastic covering on the screen and buttons. Still has the LG branding, but I think I'll live. Overall, a good experience from T-Mobile.
Sent from my MIUI G2x

i hate tmobile first off i got my refurb g2x for 45 bucks and a gaurentee and lifetime warrenty that my sreen wouldnt break crack or fail. long story short my screen broke and the hassle began. tmobile said the insurance would replace it. insurance said it would be 140 to replace it. i love the phone hate the company second time i got robbed

slappnuttzz29 said:
i hate tmobile first off i got my refurb g2x for 45 bucks and a gaurentee and lifetime warrenty that my sreen wouldnt break crack or fail. long story short my screen broke and the hassle began. tmobile said the insurance would replace it. insurance said it would be 140 to replace it. i love the phone hate the company second time i got robbed
Click to expand...
Click to collapse
What kind of insurance did you have on the phone? I had premium handset protection.
Sent from my MIUI G2x

Are we even calling the same Tmobile CC?
FatalityBoyZahy said:
All of my warranty exchanges have been great! My most recent one had the LG Logo as well. I made a thread about it last month. No problems except a bit of screen bleed.
Sent from my LG-P999 using xda premium
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C0dy said:
Thought I'd follow up on my original post. Got my new G2x in the mail, and it's much better. The screen is flawless (no bleeding!), and it was obviously brand new, it still had the original plastic covering on the screen and buttons. Still has the LG branding, but I think I'll live. Overall, a good experience from T-Mobile.
Sent from my MIUI G2x
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Click to collapse
I warrantied my phone twice... long story short, I ended up returning both of the replacement phones. They ending up putting me on a tracking list and told me to call back within a few weeks. I called back today and they told me to call LG and let them deal with it. Are you calling another Tmobile customer service number that I don't know about?

Plz can anyone explain me in detail how to claim warranty.
I stay in india.I Brought it from USA (Dont have international warranty )Do i have to send back my phone to usa(my sis stays there) !
-->Is it possible to claim warranty without producing the old phone (If this is possible than i dont need to send my phone back)?
I went through the warranty claim page of LG ,but im unable to figure it out what to do plz help me!
Reason for warranty claim :My Mobile stopped at 4% during update ! (I did all possible ways to get it back to normal stage , i was half successful as baseband was unknown )

Nomnomnomoron said:
I warrantied my phone twice... long story short, I ended up returning both of the replacement phones. They ending up putting me on a tracking list and told me to call back within a few weeks. I called back today and they told me to call LG and let them deal with it. Are you calling another Tmobile customer service number that I don't know about?
Click to expand...
Click to collapse
I'm calling 611.
Sent from my MIUI G2x

Got my replacement about a week ago and still having the same issues , phone picks up back round noise during a call more than my voice,so the other person cant understand what im saying . after about a 1hr with the rep, master reset(again) no market for 2 days and no memory card(he thinks this is the problem).... will see tomorrow when i call some one if its the same issue.

Do you guys restore the stock rom before you call?

N3xt2N0N3 said:
Do you guys restore the stock rom before you call?
Click to expand...
Click to collapse
yes i do
really easy by doing this method
http://www.youtube.com/watch?v=ryGIv8KQVIE
and dont forget to delete EVERYTHING from the internal memory

g2uzer said:
yes i do
really easy by doing this method
http://www.youtube.com/watch?v=ryGIv8KQVIE
and dont forget to delete EVERYTHING from the internal memory
Click to expand...
Click to collapse
Ok cool, I will give it a try

g2uzer said:
yes i do
really easy by doing this method
http://www.youtube.com/watch?v=ryGIv8KQVIE
and dont forget to delete EVERYTHING from the internal memory
Click to expand...
Click to collapse
the stock rom is 2.2.2 is that ok?

tdizzle404 said:
the stock rom is 2.2.2 is that ok?
Click to expand...
Click to collapse
Yep, I sent mine back as 2.2 and they didn't say anything.

well im unrooted but after flashing back to stock with one click I cant boot into stock recovery. will that be a problem? lol

tdizzle404 said:
well im unrooted but after flashing back to stock with one click I cant boot into stock recovery. will that be a problem? lol
Click to expand...
Click to collapse
On the g2x if you hold the power and down button, it should just do a master reset, it's not like HTC where it takes you to recovery (correct me if I'm wrong) but just to make sure your unrooted try to download and use a app that requires root
Sent from my LG-P999 using XDA App

Thanks! so it doesn't boot into a stock recovery mode to master reset,that's weird I could have swore it had a blue boot screen maybe im thinking of my galaxy.
BTW a little ot but im wondering if you know about mobile security from asurion is it free?

[Q] Sent T-Mobile a Rooted Phone

Since I was having problems with my phone, and it was still under their warranty, I requested a replacement, and when it was sent to me I was careful (or so I thought) to restore the stock recovery as well as the stock rom. After some time I realized that the "stock" ROM to which I had restore the phone I sent to T-Mobile was a modified Froyo build, rooted, with ROM Manager installed. So now I am worried that they may charge me some ridiculous fee because I sent back a device that was not fully stock. From logic or past experience, is TMO going to take any action?

I've sent in a g2x with cm7, didn't get billed or I don't even know if they found out. Could be different for you but that's my experience
Sent from my LG-P999 using xda premium

honestly, most of the time the phone is never powered on again before its disassembled and refurbished.
and even if it is, nobody working on the floor is going to care either way.
most of the time, as long as the phone gets past the rep in the store, your fine.

I think the worst they could do if they found out, was just return it to you and say they're sorry. I don't think they'll just charge you without your approval. When I brought in my phone to check a problem with my data, the first thing the guy there did was check my phone's info like software and stuff to see if it's stock, otherwise they can't help you if it's a rooted phone.

Let us know what happens.
Sent from my LG-P999 using xda premium

When I first got my g2x I returned it rooted and running a custom rom. They didn't even power it on they just checked it for water damage. You should be cool. No worries.
Sent from my SGH-T989 using XDA Premium App

My phone short circuited while rooted and wouldn't turn on so I sent it in and am crossing my fingers lol

Success.
I got an email a couple of days ago saying T-Mobile had received my return. I called customer support under the pretense that my phone was acting weird and got her to check my warranty and it was fine. So as per what most people were saying, sending tmo a rooted phone will not root any warranties or incur any action from their part. Can't say much about phones sent directly to the manufacturer or the "premium handset insurance" people, which apparently managed through a third party company that states "any false information given will be processed accordingly."
On a side note, if you check tmo's support website, for most of their recent phones they attached a note explicitly stating an update to 4.0 in the future. For our beloved g2x, however, they wrote a long note stating how the recently leaked 21y update will be available starting may 14th, without any allusion to ICS. To me that just reinforces the notion that the only company that's more pathetic than a LG and nvidia combo is T-mobile and their haphazard and lethargic approach and contributions to today's smartphone community.
Not to say the update is completely useless, however; from my own experience it makes a tremendous improvement in battery life and wifi calling. Not to mention the fact that my phone does not shut down randomly in the middle of the night like it used to at times.
Here's the link to Tmo's announcement
http://support.t-mobile.com/docs/DOC-2362
and the HTC sensation's (for cross reference)
http://support.t-mobile.com/docs/DOC-2392

I bought my G2X on craigslist. It was already rooted and running CM7. I was getting a SIM error (later to be learned it was caused by ICS) I told TMo I bought it on craigslist already rooted. They still sent me a replacement at no cost.

I was charged a $20 warranty replacement fee, wtf! Anyone else? Are they pulling my leg here?

samsizzle said:
I was charged a $20 warranty replacement fee, wtf! Anyone else? Are they pulling my leg here?
Click to expand...
Click to collapse
Do you have Premium Handset Protection on your plan?
Sent from my LG-P999 using xda premium

luperez said:
I got an email a couple of days ago saying T-Mobile had received my return. I called customer support under the pretense that my phone was acting weird and got her to check my warranty and it was fine. So as per what most people were saying, sending tmo a rooted phone will not root any warranties or incur any action from their part. Can't say much about phones sent directly to the manufacturer or the "premium handset insurance" people, which apparently managed through a third party company that states "any false information given will be processed accordingly."
On a side note, if you check tmo's support website, for most of their recent phones they attached a note explicitly stating an update to 4.0 in the future. For our beloved g2x, however, they wrote a long note stating how the recently leaked 21y update will be available starting may 14th, without any allusion to ICS. To me that just reinforces the notion that the only company that's more pathetic than a LG and nvidia combo is T-mobile and their haphazard and lethargic approach and contributions to today's smartphone community.
Not to say the update is completely useless, however; from my own experience it makes a tremendous improvement in battery life and wifi calling. Not to mention the fact that my phone does not shut down randomly in the middle of the night like it used to at times.
Here's the link to Tmo's announcement
http://support.t-mobile.com/docs/DOC-2362
and the HTC sensation's (for cross reference)
http://support.t-mobile.com/docs/DOC-2392
Click to expand...
Click to collapse
Where do you see the G2X ICS notes? o-o

samsizzle said:
I was charged a $20 warranty replacement fee, wtf! Anyone else? Are they pulling my leg here?
Click to expand...
Click to collapse
I was going through warranty replacement proceedings (cuz of screen bleeding, 3rd time) over the phone with a tmo rep and when he said there would be a $5 charge i flipped out (it's the principal, if they would send me a properly manufactured device i wouldn't need to keep returning their ****) he instantly volunteered to waive the fee. I'm about to call and get ANOTHER replacement. Eventually i will get them to replace it with a sensation.

vishousv said:
I bought my G2X on craigslist. It was already rooted and running CM7. I was getting a SIM error (later to be learned it was caused by ICS) I told TMo I bought it on craigslist already rooted. They still sent me a replacement at no cost.
Click to expand...
Click to collapse
Wtf?! Really?! But you didnt even buy it feom them... why theyhelp you out like that???

My friend told me whatever phone the SIM card is in is covered by the insurance. That's the only thing I've heard. I didn't ask them (T-Mobile) any more questions.
Sent from my LG-P999 using XDA Premium App

vishousv said:
My friend told me whatever phone the SIM card is in is covered by the insurance. That's the only thing I've heard. I didn't ask them (T-Mobile) any more questions.
Sent from my LG-P999 using XDA Premium App
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Click to collapse
Sweeet! Kudos for playing that one smart. I have sent back a few phones for warranty replacement to T-mo. My 1st was a modded HD2 that registered on their system (so they said) as running android. (it was running android, lol). 2nd was a G2x which was rooted and had a custom ROM. I know for sure they have no way of knowing without you volunteering the information yourself because they ask you have you modded the phone. If you say yes they may use that to deny you flat out but if not they probably will never be notified of such. Devices typically are wiped clean before ever being powered on.

*bump* yea I'm looking to send in my HTC one s for battery life issues and Im wondering fogs sane thing seeibg that I'm rooted and custom viper Rom installed.
had my phone off th3 charger for 50mins now and I'm at 82% Battery wtff

Non-functioning display (works now) vs "Like New Certified Replacement"

So what would you do in this situation. Last Friday my touch screen stopped working. I was getting emails, texts, phone calls (could answer on car BT only), etc. Stopped in Verizon(not a repair center), they pulled battery but no go. They ordered my a rplacement. On Saturday, in prep for new phone, I pulled SIM and SD out. Powered up, and the thing works perfect. Strange huh?
With that being said, what would you do? Keep current phone, which I bought brand new, or keep and use replacement? For some reason, I don't want the refurb. The verizon guy did say that they do send out brand new ones that have the same "Like New Certified Replacement" sticker on them. Anyway to tell if its brand new or refurb? It has an 8/8/12 date on it.

I'm not trying to be rude but, can you see any defects with the phone that make you think it's a refurb? Like scuffs or anything?
If not, that as far as you can tell it's new, why does it matter? If it looks exactly like a new phone than it may be new, or a very good condition refurb. Either way it's still an S3 in "new" condition
Sent from my UNLOCKED Verizon Galaxy S3

Someone once said that any 'void warranty' type stickers on a refurb, like they put over the screw heads, are a different color then they ones on a new unit. Not sure if that is true.

It looks like its new. For some reason I feel if its a refurb, it was defective and then fixed and that is worse than my brand new I bought. Although mine seems to be defective as well.

sd5500 said:
It looks like its new. For some reason I feel if its a refurb, it was defective and then fixed and that is worse than my brand new I bought. Although mine seems to be defective as well.
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Dude most cln new replacements this early in the game are brand new devices. Verizon has these phones in stock use common sense the phone has been out for around 2 months now millions are out there there are not enough refurbs to replace everyones defective devices. That being said even if it is a true cln device they are usually perfectly acceptable. If you have problems with it swap it for another.
Sent from my SCH-I535 using Tapatalk 2

use anycut to make a shortcut to RTN that will till you if it's a refurbished phone
Sent from my Galaxy S III using Forum Runner

johnnilsson said:
Dude most cln new replacements this early in the game are brand new devices. Verizon has these phones in stock use common sense the phone has been out for around 2 months now millions are out there there are not enough refurbs to replace everyones defective devices. That being said even if it is a true cln device they are usually perfectly acceptable. If you have problems with it swap it for another.
Sent from my SCH-I535 using Tapatalk 2
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Thanks for the info "DUDE", but I'm well aware how new the phone is. That doesn't mean its not a refurb.

Karl said:
use anycut to make a shortcut to RTN that will till you if it's a refurbished phone
Sent from my Galaxy S III using Forum Runner
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I'm sorry, but can you elaborate. Not sure what your referring to.

sd5500 said:
Thanks for the info "DUDE", but I'm well aware how new the phone is. That doesn't mean its not a refurb.
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Dude I don't appreciate the attitude. K bra.
Sent from my SCH-I535 using Tapatalk 2

Do you want to keep your used one that now works or accept a used that that works. Seems like an equal trade off to me.
How much faith do you have that your fix will stick?
Sent from my SCH-I535 using xda app-developers app

I don't think the anycut app works for the RTN because I have a CLNR from Vzw and it says it wasn't reconditioned
Sent from my SCH-I535 using XDA Premium HD app

I recently got a Refurb phone which fixed my radio issues. I'm 99% sure its brand new. You don't get a battery or a back cover and that's the only difference.

Dra$tiK said:
I don't think the anycut app works for the RTN because I have a CLNR from Vzw and it says it wasn't reconditioned
Sent from my SCH-I535 using XDA Premium HD app
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Because as stated this phone has just recently been released. There are not enough returns they simply have new devices in stock to replace defective ones. What you got was a brand new device. How are people still not getting this?
Sent from my SCH-I535 using Tapatalk 2

johnnilsson said:
Because as stated this phone has just recently been released. There are not enough returns they simply have new devices in stock to replace defective ones. What you got was a brand new device. How are people still not getting this?
Sent from my SCH-I535 using Tapatalk 2
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some people are getting replacements though, I know mine is. (when the sticker under the battery with the IMEI/MEID is all bent like it was 1/2 pulled off, and replaced on, its a sign...)

johnnilsson said:
Because as stated this phone has just recently been released. There are not enough returns they simply have new devices in stock to replace defective ones. What you got was a brand new device. How are people still not getting this?
Sent from my SCH-I535 using Tapatalk 2
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"Bra" here seems to be the authority on this topic...j/k
I guess at the end of the day, if there was a way of knowing what they sent me brand new its a no brainer. It looks like there is no way of really knowing for sure, which is no real big deal. My current phone seems to be working fine since that strange incident, but having it flake out last Friday was a nightmare. Having this for work email when out of the office is critical, so I should really just swap it to avoid the incident again.

Anycut will make short cut to veiw rtn this is what you'll see, under reconditioned mine says no
Sent from my Galaxy S III using Forum Runner

So I booted up the phone they sent me, and it says "safe mode" in the lower left corner of the screen. Did some app updates, rebooted and "safe mode" is gone. Any thoughts now on refurb or brand new? I did not boot mine original phone up myself to see if "safe mode" was there on that one. It was done by sales guy at verizon.

Now the new phone is acting really strange. While doing a google backup restore of all my apps, the phone became unresposive. Just did a battery pull, which was required, now working ok.
Could my problem be my sim card? Original problem was resolved when I booted without sim card.

i told you how to check

About 3 weeks ago I got fed up with my ridiculously poor radio and called CS. In the end they sent me a "certified replacement". My certified replacement was 100% certainly a refurb. All the micro antenna covers were missing. The Serial number sticker under battery was two times the size of original and looked like it had been printed on a 1980's dot matrix printer, and best of all, it had exactly ZERO wifi reception, probably the reason it went in in the first place. After fighting with these ignorant A$$hats at CS for another few hours, and being told a software update would repair it, I finally got them to send me another. The CS told me the same BS seen above, about how these aren’t really refurbs yet. I'm guessing the bulk of them aren't, but there sure as heck are some out there, and if mine is any example of their level of technical refurb prowess, then I would be very leery and fully test the device before accepting it as good. I ended up sending them the refurb back in it's same box. Third phone at least worked, seems new, and has marginally better radio so I guess I'm sticking with it.
Later,
Jason