Database Info

ATT Insurance cover "hacked" phones?

Not sure if this is right forum, so mods please move if necessary. Today I unfortunately drooped my Captivate, which cracked the digitizer, but not the glass. Phone still works, but the screen is all wonky, so I went to the ATT store and found out that luckily my phone was insured. They said I was approved via insurance and they would send me a new phone, but when it arrives i must send the broken one to them. Problem is my old has the unofficial Froyo 2.2 update, although nothing else. My question is: will ATT inspect the phone when I send it back and subsequently dishonor my insurance claim? And should I try to flash it back to 2.1?

whenemusattack said:
Not sure if this is right forum, so mods please move if necessary. Today I unfortunately drooped my Captivate, which cracked the digitizer, but not the glass. Phone still works, but the screen is all wonky, so I went to the ATT store and found out that luckily my phone was insured. They said I was approved via insurance and they would send me a new phone, but when it arrives i must send the broken one to them. Problem is my old has the unofficial Froyo 2.2 update, although nothing else. My question is: will ATT inspect the phone when I send it back and subsequently dishonor my insurance claim? And should I try to flash it back to 2.1?
Click to expand...
Click to collapse
Well... if the phone still works, then you should flash it back to JH6 (2.1) before you send it to them just in case.

I would think it wouldn't even matter. That had nothing to do with you dropping the phone. It's still broken. You can do the one click back to JF6 if you can get USB debugging turned on though.

It doesn't matter. You dropping the phone has nothing to do with leaked firmware. This is why you party for insurance and a deductible, so you can make a claim.
Sent from my SAMSUNG-SGH-I897 using XDA App

its usually only warranty that doesnt cover phones that are hacked but hey you dropped it the digitizer didnt crack because of the leaked firmware right

I used to work for att and it doesn't matter. But keep in mind that if you ever have to do a claim again, turn your phone off and wait for a few hours and say that you lost it. That way you don't have to send it back when you receive the replacement.
Sent from my SAMSUNG-SGH-I897 using XDA App

Thanks for that little tip.

if you are paranoid just use odin to go back to stock...also do a master clear.

I'd wipe and flash to stick regardless. Just to play it safe.
Sent from my SAMSUNG-SGH-I897 using XDA App

How much is the deductible on our phone ?

torred said:
How much is the deductible on our phone ?
Click to expand...
Click to collapse
$125 for ours.

[Q] Returning a rooted/modified phone?

So tomorrow I'm returning my Sony Ericsson Xperia X10.
I'll be returning it to the official AT&T retailer from where I purchased it.
For the sole reason of getting an HTC Inspire 4G instead.
Now..
I called the rep who sold me the phone.
He said I can return it, he'll waive the restocking fee and when asked if I have to reinstall the stock rom and fully restore it to factory condition he simply said "Bro, you don't have to. I don't give a f*ck what you have on the phone"
But i'm not sure if this guy is legit or simply doesn't know sh*t.
This phone is rooted, updated, and nearly all the AT&T bloatware removed.
Is there anyway I can be charged with some sort of penalty later on even though the rep said it's ok for me to return the phone in this condition?

Thrashavich said:
But i'm not sure if this guy is legit or simply doesn't know sh*t.
Click to expand...
Click to collapse
lol .. prolly the latter ...
if you have the free time on your hands id do it in your place

If I were you I'd flash a stock ROM before returning it to AT&T.

yah i think it 's better if you return it to the same state when you receive it.. flash it with x10's stock rom ... before you return it ... but i dont think they will charge you with the phone being modified

Might as well do it, it's not exactly going to take you that long, then there's virtually no chance of being screwed later.

You should definitely do that. Also, there is a chance that he doesn't care but if the phone gets sent somewhere to be restores and they haave your name on file with he phone and stiff, it might void the return and they could charge you for it and ship the phone back.
I'm thinking of returning the Atrix but I only rooted it so you can't really tell something is done. I'm going back to stock anyway though.
Sent from my Nexus One using XDA Premium App

[Q] Does the G2x ship pre-rooted?

I just got a g2x from the t-mobile store tonight, and it's already got root. Does the g2x ship pre-rooted, or did I get someone else's return?

heldc said:
I just got a g2x from the t-mobile store tonight, and it's already got root. Does the g2x ship pre-rooted, or did I get someone else's return?
Click to expand...
Click to collapse
sounds like you got a hand-me-down. they do not come pre-rooted.

heldc said:
I just got a g2x from the t-mobile store tonight, and it's already got root. Does the g2x ship pre-rooted, or did I get someone else's return?
Click to expand...
Click to collapse
Maybe a refurbished G2x?
Sent from my LG-P999 using XDA App

heldc said:
I just got a g2x from the t-mobile store tonight, and it's already got root. Does the g2x ship pre-rooted, or did I get someone else's return?
Click to expand...
Click to collapse
Did they pass it off as new? Brand new in a sealed box? I'd be all over this with TMO management if they tried to slip such an item past me as being new.

heldc said:
I just got a g2x from the t-mobile store tonight, and it's already got root. Does the g2x ship pre-rooted, or did I get someone else's return?
Click to expand...
Click to collapse
ouch, you might want to take that back! tell them you found root software on the phone. that phone cost too much for them to sell someone a used phone. especially when they're buying it new. i can see if it was a warranty exchange but come on! they don't even do those in stores anymore.

wow thats BS I'll take it back and demand a credit r something

Does it show uptime?

T-MO's policy is that even if they return the phone after 5 minutes of use, not even leaving the store, so long as the box is open, its a refurbished device and is sold as such. If a rep tried to pull that I'd go back and ask whats going on. Honestly, it's probably a phone that a rep was messing with.

i actually live in northern va too and rooted a phone then returned it cause something was wrong with the battery, maybe you got my return! lol

A big worry would be if you went in and they tried to give you the run around about honoring your warranty by saying you rooted your phone and now you're on your own. Who knows why it was returned in the first place so there is a chance you would need to get support for it.
I'd make sure you clearly explain why you are bringing it back and demand one with the manufacturer's tape still on it and then watch them cut it open!

It actually also had a problem with randomly shutting down, so I just took it back and said I needed to exchange it cos of that, cos I was worried about them saying I'd rooted it and thus voided my warranty. The guy at the kiosk actually said he's had several returns of G2xs with power problems. My replacement seems ok so far tho, and was NOT already rooted.
The pre-rooted phone was in pristine state, all the little stickers on it and no fingerprints or anything, so I dunno. My guess would be someone at the factory or something. It was just a really odd thing.
I did have the market do the automatically downloading apps thing, but even if the market had automatically downloaded Superuser, I don't think that would have resulted in a rooted phone, right? And Superuser was definitely in /system, cos it was still there after I wiped the phone before I returned it. Does the market download of Superuser put Superuser into /system? Plus I'd never actually downloaded Superuser via the market. I just really dunno!

Insurance question

I just called asurion because of a cracked screen and they sent my replacement g2x out for me . I paid the $130, but should i worry about my phone being rooted?
Also, i book marked the page i used to root on a work computer that is no longer in my possession, i know i used NVflasher to root, but i am aware that just putting the stock recovery back on does not unroot the phone, anyone have a link that might help?
thanks!

No, you shouldn't worry. Just flash the stock ROM and you're good to go.
Sent from my LG-P999 using xda premium

actually, going through assurion with the $130 deductible, it doesn't matter what shape you send the phone back in. You can send it in 5000 pieces in a ziplock bag and that's okay. You're good to go.

ok cool, im gonna flash a stock rom just for the hell of it and then send her back. Thanks for the responses!

[Q] stock rom or close to stock rom

Hi
can someone direct me to some stock/close-to stock roms for lg g2x? i sold the phone. do you think i need to revert it to unroot and put back 2.3.3 stock rom before sending it out? what would you do?
Thanks,

sold it to a private party? no reason you "have" to do anything to it. the stock rom can be found in the dev section though.

yes i am selling to people on ebay. thats private i guess. i search through the development section but it not easy to spot it.

Second page in the Dev section...
Stock Gingerbread OTA 2.3.3 Rooted flashable zip v1.0.0

Yeah, you WANT to set anything you sell on eBay back to stock....
Why? Because they might take it for tech support after they buy it.
I learned that lesson the hard way 2 or 3 years ago...
When I got my G1, I sold my old HTC Touch Vogue on eBay. It was unlocked and running a Rom from the forums here on xda (NFSFan's I believe)... It stated so *VERY CLEARLY* in the description.
Well, the buyer took it to the Sprint store to activate it. Now, I knew it could be activated because I'd activated it on another line just to make sure. However, the guy at the Sprint store took ONE LOOK at it and refused to activate it since it wasn't running Sprint firmware.
The buyer emailed me back asking for help, and I assured him that it could be activated, and gave him a link to instructions on how to do so, and even gave him my phone# in case he had any questions.
Next thing I know, a chargeback hit my Paypal account for the full purchase price of the phone... apparently the guy took it back to the Sprint Store who again refused to activate it - and this time called his credit card company from the Sprint Store and the rep told them the device was broken.. So they charged back my account...
Thing is, nothing was wrong with the device, and the buyer knew what he was buying. Not only did it get charged back, but Sprint confiscated the device claiming the reason it couldn't be activated this time was that it was stolen (which it certainly wasn't)... so I was out the full sale price PLUS did not get the device returned...
I learned my lesson - NEVER EVER SELL A ROOTED/CUSTOM FIRMWARE DEVICE. Ever. Period. Sell it in FACTORY CONDITION because you never know what kind of idiot is going to get it on the other end.

sorry to hear your unfortunate story. i guess i will unroot it and do a factory rom install

lotherius said:
Yeah, you WANT to set anything you sell on eBay back to stock....
Why? Because they might take it for tech support after they buy it.
I learned that lesson the hard way 2 or 3 years ago...
When I got my G1, I sold my old HTC Touch Vogue on eBay. It was unlocked and running a Rom from the forums here on xda (NFSFan's I believe)... It stated so *VERY CLEARLY* in the description.
Well, the buyer took it to the Sprint store to activate it. Now, I knew it could be activated because I'd activated it on another line just to make sure. However, the guy at the Sprint store took ONE LOOK at it and refused to activate it since it wasn't running Sprint firmware.
The buyer emailed me back asking for help, and I assured him that it could be activated, and gave him a link to instructions on how to do so, and even gave him my phone# in case he had any questions.
Next thing I know, a chargeback hit my Paypal account for the full purchase price of the phone... apparently the guy took it back to the Sprint Store who again refused to activate it - and this time called his credit card company from the Sprint Store and the rep told them the device was broken.. So they charged back my account...
Thing is, nothing was wrong with the device, and the buyer knew what he was buying. Not only did it get charged back, but Sprint confiscated the device claiming the reason it couldn't be activated this time was that it was stolen (which it certainly wasn't)... so I was out the full sale price PLUS did not get the device returned...
I learned my lesson - NEVER EVER SELL A ROOTED/CUSTOM FIRMWARE DEVICE. Ever. Period. Sell it in FACTORY CONDITION because you never know what kind of idiot is going to get it on the other end.
Click to expand...
Click to collapse
Precisely why I deal locally and accept cash only for anything I sell.
Sent from my Nexus S 4G using XDA App

I am at the last step of unrooting the phone. Im using superoneclick v2.3.3. do i power on the phone and plug in usb and click "unroot"? superoneclick (not responding) at Installing BusyBox, adb command type ChangeMode.
the program not responding, did i do something wrong? anyway i can remove the superuser icon in the drawer, it is still there.
I use a different version and it work

tainle said:
I am at the last step of unrooting the phone. Im using superoneclick v2.3.3. do i power on the phone and plug in usb and click "unroot"? superoneclick (not responding) at Installing BusyBox, adb command type ChangeMode.
the program not responding, did i do something wrong? anyway i can remove the superuser icon in the drawer, it is still there.
Click to expand...
Click to collapse
Try what was done at this link.
http://forum.xda-developers.com/showthread.php?t=1441929