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I think I lost my Fuze, should I get another one from ATT insurance...

Hi, wondering if anybody can help me out with ATT policy. I was visiting my grandparents in Toronto when I lost my phone the day before I had to fly home to Los Angeles. Unfortunately I did not have time to look for it since I was busy packing for the trip home. Anyways when I got back I called ATT to tell them my phone was lost and they said they will sendme another phone when I pay my deductable.
Anyways I have two questions
1. Would it be possible to wait until the Touch Pro 2 comes out next month and ask for that as a replacement + cash if needed?
2. What happens if my family manages to find it and mail it back to me? Will ATT know that I found it and force me to return the replacement? Would they even care after i pay the deductable?

they'll probably just send you a refurb fuze and likely refuse the upgrade, especially when the fortress is a new release. i can't see them upgrading you even with cash.
att won't know you found your phone. i had lost a phone and reported it and found it 1 month later and went on to use it fine.

You guyz are lucky, wonder if these giant beast are so nice. :O

rvt1000 said:
they'll probably just send you a refurb fuze and likely refuse the upgrade, especially when the fortress is a new release. i can't see them upgrading you even with cash.
att won't know you found your phone. i had lost a phone and reported it and found it 1 month later and went on to use it fine.
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Click to collapse
Seriously? Do you even know what you're talking about? :| If you report a phone stolen and find it and use it, it's no big deal UNLESS you get a new one via insurance. Then it's called fraud. You have to pay the deductible for your phone if you want it via insurance and they'll send a brand new in box one to you. No, you cannot wait till the TP2 comes out and exchange it for that. That will only happen if you've warranty exchange your fuze a lot and you complain to AT&T a lot. Quite a few people have done this. If you really didn't know, AT&T can track you via IMEI. They know which account is linked to which IMEI. They will know when you're using a blacklisted phone or when suddenly a "stolen" phone is being used on the same sim card. Don't take that risk

1) TP2 isn't comming to AT&T anytime soon, and they will never give you a better phone plus cash
2) I believe they put a status code of a bad or lost ESN id on the databases, so the phone can't be used again on the AT&T network. It may even come up as a stolen status.
That won't stop you from being able to use the phone as a PDA

Cassetti said:
1) TP2 isn't comming to AT&T anytime soon, and they will never give you a better phone plus cash
2) I believe they put a status code of a bad or lost ESN id on the databases, so the phone can't be used again on the AT&T network. It may even come up as a stolen status.
That won't stop you from being able to use the phone as a PDA
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Click to collapse
#2 is not true, but #1 probably is.

I believe Cassetti is right about #2 When you call it stolen, they block the esn id so the thief can't use your phone.

D3TH METAL said:
I believe Cassetti is right about #2 When you call it stolen, they block the esn id so the thief can't use your phone.
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the fact is : its not true. Proven fact.

thx for the info guys, i called up att and told them what happened, paid the deductable and picked up a new fuze. I ask them what happened if i manage to find it and they said most likely they will let me keep it as a back up but i would need to call them to reactivate it or something like that.
guess i;ll just skip the touch pro 2 and wait for a WM7 device or that rumored microsoft "pink" zune phone lol...

It is not blacklisted. If you find it you can use it or sell it. You don't have to "reactivate" or anything, just put a SIM card in and off you go.

[Q] Need huge and quick help

yo ppl,
I have the HTC Desire Z, awesome phone, had it for about a month now, on o2 and from last night, my phone decided not to have network signal at all, it recognises that there is a sim card in there but no network is available on the phone.
Ive tried other isms in the phone and they dont work, the same sims i tried work on another phone that i have. Ive tried auto and manual network search but it says no network available on this sim??? somebody please help!!!!!!!!!!!!!!!!!!!!!!!!!!!

Have you installed anything or flashed the Phone?

nope never flashed the phone, didnt want to flash either, kept it how it was, its unlocked and any sim card i put into it, it says limited calls only

Maybe there is no money on it....
No, I do not know why you can't find a network.
But if you only have it about a month, it is still under warranty, right?

it has nothing to do with money, im on contract so money is no worry there, just that the phone says limited service, emergency calls only to any sim card i put in from now on

VB2008er said:
Maybe there is no money on it....
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Just a joke...

Check in settings>Wireless and network>Mobile networks and check if the network mode is correct for your provider andtry manually selecting a network operator. If that doesnt work try shutting down your phone, removing the battery and restarting it.

its cool, i took it back to the shop wherei bought it, apparently, the woman that sold it to them, she was on contract and she didnt want to pay the contract, so she ended up selling the phone to them and now she' blocked the phone, her account is going to be cancelled and the police are going to visit her as it is a criminal offence haha ***** hope she dies now lol
have to wait about a week for a replacement phone so i guess all is good
thanks for your help anyway

MishXT said:
its cool, i took it back to the shop wherei bought it, apparently, the woman that sold it to them, she was on contract and she didnt want to pay the contract, so she ended up selling the phone to them and now she' blocked the phone, her account is going to be cancelled and the police are going to visit her as it is a criminal offence haha ***** hope she dies now lol
have to wait about a week for a replacement phone so i guess all is good
thanks for your help anyway
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That is... unexpected

[Q] Bad Esn!?

I need some advice peeps. I thought I lost my new charge couldn't find it for two days, took a rafting trip and hadn't seen it since. I fig it for gone down the river. I made a claim with asurion and the new phone came ystdy, in the meantime I found my phone buried under my seat in my truck. I charged it and powered it up to discover that it is still working as of today even after I made the claim thru asurion a few days ago. Now I have an extra phone. Is it illegal or does anyone know if I can sell one of the two phones. I figured my original would be flagged with a bad ESN? What should I do, I thought about giving one to my brother but don't want to get him in trouble or think I ran a scam. I did have to pay 99 dollars for the replacement, help???? WWYD???

juddrock said:
I need some advice peeps. I thought I lost my new charge couldn't find it for two days, took a rafting trip and hadn't seen it since. I fig it for gone down the river. I made a claim with asurion and the new phone came ystdy, in the meantime I found my phone buried under my seat in my truck. I charged it and powered it up to discover that it is still working as of today even after I made the claim thru asurion a few days ago. Now I have an extra phone. Is it illegal or does anyone know if I can sell one of the two phones. I figured my original would be flagged with a bad ESN? What should I do, I thought about giving one to my brother but don't want to get him in trouble or think I ran a scam. I did have to pay 99 dollars for the replacement, help???? WWYD???
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Click to collapse
It happens. In the previous days, your ESN (which is 'burned' into the SOC) would be trashed when you activate the new phone. Today, though, since LTE phones are now SIM based, a new SIM might activate the old phone just fine. It's possible, though, that the claim trashed the IMEI, but there's no way to tell without talking directly to Verizon.

Keeping it constitutes insurance fraud, and yes, that's illegal. The right thing to do, legally and ethically, is to call Asurion and tell them you found your original phone. They'll probably send you a box and tell you to ship one of the phones back.

If you are still using the phone you lost you can.still sell the new one.you got in the same thing happen to me
Sent from my GT-P1000 using XDA Premium App

Falcyn said:
Keeping it constitutes insurance fraud, and yes, that's illegal. The right thing to do, legally and ethically, is to call Asurion and tell them you found your original phone. They'll probably send you a box and tell you to ship one of the phones back.
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Technically is it Fraud? I'm just asking not saying it's not indeed. That's why I posted because I'm torn. I've paid on insurance for at least the last 5 years and never made a claim @ almost 7 dollars a month for insurance. I needed my phone ASAP and made the claim. Did I overreact, maybe, but now I forked our 99 dollars plus close to half a grand that I've paid insurance over the last 5 years. Honest mistake now I have two phones. If its not illegal I wouldn't mind just letting my brother have the phone or maybe keep it as a spare etc.. IDK really??

Its insurance fraud plain and simple...the right thing to do is call them and telthen you found it
Sent from my SCH-I500 using XDA Premium App

Actually, it's not fraud, since he believed the phone was lost and made the claim in good faith.
Fraud is a very strict legal term, the primary facet of which is intent.
Now, if it was a situation like we've seen before where the phone is having problems and he didn't want to pay to get it replaced out of warranty so instead claimed it lost, then THAT would be fraud.
This kind of thing happens all the time.
I would advise against selling the phone, since that would make your motives suspect to anyone investigating the situation.
If it will activate with a fresh SIM, however, then use it as spare or give it to your brother.

AlexDeGruven said:
Actually, it's not fraud, since he believed the phone was lost and made the claim in good faith.
Fraud is a very strict legal term, the primary facet of which is intent.
Now, if it was a situation like we've seen before where the phone is having problems and he didn't want to pay to get it replaced out of warranty so instead claimed it lost, then THAT would be fraud.
This kind of thing happens all the time.
I would advise against selling the phone, since that would make your motives suspect to anyone investigating the situation.
If it will activate with a fresh SIM, however, then use it as spare or give it to your brother.
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Click to collapse
IDK, I really am torn, my bro's phone is junk and he's not eligible for the upgrade. If I were to take my chances should I keep the new sim in my old phone and give him my old sim in the new one or just keep the sims with the phones they are in now, or would it even matter?

juddrock said:
IDK, I really am torn, my bro's phone is junk and he's not eligible for the upgrade. If I were to take my chances should I keep the new sim in my old phone and give him my old sim in the new one or just keep the sims with the phones they are in now, or would it even matter?
Click to expand...
Click to collapse
The old sim is probably toast, anyway due to the claim.
Right now, you should be running a new SIM in your new phone. That's the one that's active on your account.
Maybe someone more familiar with the SIM activation process can chime in about a potential process.
Edit: Of course, it's also entirely possible that they burned the IMEI with the claim as well, making your old phone a very stylish and expensive MP3 player.

AlexDeGruven said:
The old sim is probably toast, anyway due to the claim.
Right now, you should be running a new SIM in your new phone. That's the one that's active on your account.
Maybe someone more familiar with the SIM activation process can chime in about a potential process.
Edit: Of course, it's also entirely possible that they burned the IMEI with the claim as well, making your old phone a very stylish and expensive MP3 player.
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Click to collapse
But, here's the kicker, I haven't even activated my new phone, I'm still currently using the original phone and sim, so go figure, it's not toast as of yet, should I just keep it on the DL for a month or so and see if they shut my current device down?

juddrock said:
But, here's the kicker, I haven't even activated my new phone, I'm still currently using the original phone and sim, so go figure, it's not toast as of yet, should I just keep it on the DL for a month or so and see if they shut my current device down?
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I'm surprised they haven't burned the SIM or the IMEI. At this point, you're out of my experience range, so I don't want to say something that could cause problems.

I would be willing to bet that IMEI on the original phone has been or is in the process of being flagged as stolen/bad/whatever. Blacklisted so it cannot be activated on VZW again. It would work on a different network like Cricket if it can be flashed but it could be that it doesn't happen until the replacement is activated. I would toss the old one in a drawer or sell as a bad ESN device without a sim or use it only as a PDA on wifi at the house. If you were to sell the new one, and keep the original, when the other guy activates it and your phone stops working its going to suck. Not saying this will happen for sure, but not worth trying. I would call Verizon and ask them what will happen.

If you're worried enough about it to ask here, then just do the right thing and call them and send the replacement back.

AlexDeGruven said:
Actually, it's not fraud, since he believed the phone was lost and made the claim in good faith.
Fraud is a very strict legal term, the primary facet of which is intent.
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Click to collapse
You are wrong sir plain and simple.
See, ask yourself how did the OP get an insurance claim? He claimed the phone was lost or stolen (doesn't matter) and because his was lost... He filed a.claim...
Asurion claims it as a loss...and ships him out an insurance replacement...
Now, if or should he find the phone?
That phone belongs to Asurion NOT the OP. Get it?
Why does it belong to Asurion?
Read the terms and conditions of Asurion's service.
Sent from my SCH-I510 using XDA App

SigmunDroid said:
You are wrong sir plain and simple.
See, ask yourself how did the OP get an insurance claim? He claimed the phone was lost or stolen (doesn't matter) and because his was lost... He filed a.claim...
Asurion claims it as a loss...and ships him out an insurance replacement...
Now, if or should he find the phone?
That phone belongs to Asurion NOT the OP. Get it?
Why does it belong to Asurion?
Read the terms and conditions of Asurion's service.
Sent from my SCH-I510 using XDA App
Click to expand...
Click to collapse
At that point Asurion (the company, not a dude named Asurion) was done with the deal. They have no interest in the old phone. It was written off a long time ago. They report the claim to Verizon who then does their part and blacklists the IMEI/ESN so that device cannot be reused on their network. Its over. He doesn't owe Asurion anything as he paid for a service he didn't use for the longest time and finally got to use it in a manner that was completely non-fradulent and valid. The OP should do whatever he wants with the phone but I wouldn't trust it.

AlexDeGruven said:
Actually, it's not fraud, since he believed
Fraud is a very strict legal term, the primary facet of which is intent.
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Click to collapse
If he chooses to keep the phone now that he's found it, that's intent. He should have read his agreement with Asurion. Legally, the phone now belongs to them.

Asurion's terms clearly state for lost/stolen phones that if the phone is ever found it is required to be sent back to them.

Oh, and by the way: it's in no small part due to things like this our deductibles are so high. Remember when they were just $50? Yeah... Thanks.

Falcyn said:
Oh, and by the way: it's in no small part due to things like this our deductibles are so high. Remember when they were just $50? Yeah... Thanks.
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That's why I don't buy insurance. A few months after getting a phone you can find a replacement for cheap enough because they released 5 newer models since then. To hell with insurance. Between the deductible and monthly premiums you technically already paid for the phone they send you. Its like a savings account that can only be used on a (now outdated) cell phone. Not exactly a bargain IMO.

jamesnmandy said:
That's why I don't buy insurance. A few months after getting a phone you can find a replacement for cheap enough because they released 5 newer models since then. To hell with insurance. Between the deductible and monthly premiums you technically already paid for the phone they send you. Its like a savings account that can only be used on a (now outdated) cell phone. Not exactly a bargain IMO.
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Also why I don't buy it..way overpriced for what you get...full coverage insurance on a vehicle that cost 30k is around 100 to 200 a month...so like .5%. The same on a 400 dollar phone is 7 a month...about 2%...do it costs 4 times more to insure a phone than my vehicle...no thanks
Sent from my SCH-I510 using XDA Premium App

mm#6 sim error

i was reading through the Q&A today and saw a thread that i guy was asking how to get around this(MM#6 sim error) and was called a thief several times,he may be i don't know.?
but i just got my and my wife's hox today from the .99 cyber monday deal
and when i went to make a call today from the devices i got an error mm#6 sim error, all this error means is that the sim and the imei need to be re-provisioned together!!!! this took me about 30 minutes on the phone with a rep and that was it!!
like i said he may be a thief but then again maybe he is not
but if he did buy it online lawfully then lets help this guy out
all you do is call at&t and they will fix it
hope this helps

You bought that phone from a dealer, which means that phone is still serviceable by at&t
Obviously because they fixed the issue for you
He on the other hand was asking how to do so in a unlawful way, which regardless would of ended up in that phone being blacklisted again. Only the carrier can fix that issue
Sent from my One X using Tapatalk 2

jjrizzelcincy said:
like i said he may be a thief but then again maybe he is not
but if he did buy it online lawfully then lets help this guy out
all you do is call at&t and they will fix it
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Click to collapse
It's not just that he was getting the error, it's that he kept posting different threads about getting it, each time with a HOX that he had acquired in "unusual" circumstances, and each time asking how to get around it without involving the carrier.
Under that fact pattern, with a phone that was carrier-blocked, it's not a big leap to assume the phone was stolen.

Oh look. Its this thread again
Sent from my HTC One X-

HELP Bought UNPAID Sprint S8+

So,
Just recently bought a sprint g955u off of Offer Up.
Being the uber noob I am, I was sold on the story of it being clean, recently paid off and clear for unlocking.
As you can guess, it was not.
Unpaid bills is what i was told.
After a few google searches of unlocking services, I've found that one may not always be able to unlock due to certain circumstances. Like unpaid bills.
So i have been very hesitant about using them.
As it turns out, the person I bought the phone from happens to be a member of this community. Which is why I am here. So the further I read the more I'm hoping I might actually be able to unlock this phone.
I managed to make it through Sampwnd's root with ease but have hit a roadblock when it comes to unlocking.
Id love to really dive into this phone and maybe actually learn a few things (and god willing maybe even be able to contribute one day!?) but I am just lost.
I'm sure there has to be a new wave/generation of lost noobs heading here, but it was one of your own that brought me here. So please, I ask, help me get my phone working!!

If you have written proof the person said it was paid off, tell them you want to return it and have your money back otherwise you will consider small claims court, otherwise at to them you expect to have it paid off. In the UK the person has the debt of the phone attached to them not the phone, if you sell off the phone they come after you for the money, if you refuse they do block the phone though.

@cabg.kepr,
Depending on how you paid for the device (i.e. credit card) you should be able to get a refund. I'm sorry to tell you that if you paid cash, you are SOL. There's no solution.

Ouch. Really??
No flashing special firmware or anything??
But yup, paid cash. Met outside of a Wal-Mart. He lied about being apart of some dev team yada-yada. Told me I would very easily be able to unlock. He even tried to assist but messages would be VERY delayed. And when asked a technical questions he wouldn't reply or would change the subject. Almost 100% sure he's using an app for a phone.
Well yesterday he just quit replying. Which is what brought me here.
Now I see he's offering a free service, on here, to assist people through Team viewer, with rooting and unlocking.
He had me convinced for 3 days (I now realize how stupid I was..) that he would do it. So three separate times he would access through team viewer for hours at a time. And the few times i popped in to watch (been fairly busy) he would be going through websites and settings. When I asked what was up, he would give some weird excuse (and again, I realize how dumb I was being).
He told me he was getting root and unlock ready, when really, he spent hours going through my network settings and what not. Very suspicious. Luckily I was smart enough to only let him on an empty, freshly installed win10. And disconnected all other devices from wifi.
A few times though he did tell me that he would access my drives later and that he could use my TV to access my network. A couple times said he was a hacker but white hat. Said he had friends that were black and could do anything they wanted. That, at least, I was smart enough to have a chuckle at. But really, this whole thing has just become so strange and uncomfortable. But now I'm just pissed.
So really, this might even deserve admin attention?? This guy could really be some trouble.

@cabg.kepr
Let's clarify one point: Do you have phone service with your device? If not, have you checked the IMEI number (swappa.com, for example) to see if it's black listed?

@cam30era
I do not. The phone is a sprint and the sim was pulled out.
(My current provider is att)
Checked on swappa and it is not blacklisted, ready for activation, but has a finance issue.
Called sprint and they told me the account was negative and unpaid.

cabg.kepr said:
@cam30era
I do not. The phone is a sprint and the sim was pulled out.
(My current provider is att)
Checked on swappa and it is not blacklisted, ready for activation, but has a finance issue.
Called sprint and they told me the account was negative and unpaid.
Click to expand...
Click to collapse
IF if hasn't been blacklisted, you should be able to activate it on your service provider. If you haven't tried yet, give it a try.

Just called att. They directed me to a website that told me my imei was unrecognized by them.

cabg.kepr said:
Just called att. They directed me to a website that told me my imei was unrecognized by them.
Click to expand...
Click to collapse
That's not unusual for AT&T. It doesn't mean your device can't be activated. Try installing an AT&T SIM card from another device that is already activated on AT&T.

Tried that first thing and got "invalid sim".. it's art prepaid. Not sure if that matters?

cabg.kepr said:
Tried that first thing and got "invalid sim".. it's art prepaid. Not sure if that matters?
Click to expand...
Click to collapse
Appears this S8+ is SIM (carrier) locked to Sprint. You won't be able to use it on any carrier until the previous owner pays off the outstanding balance.
FWIW: don't confuse SIM locked with bootloader locked. And SamPWMD root won't help you.
Have you tried to contact the seller about this?

Sent pm

cabg.kepr said:
Sent pm
Click to expand...
Click to collapse
I did not receive a PM.

Hey sorry for the delay. Was going to send a pm explaing without him seeing but won't need to now.
Basically I still have/had some very sporadic contact. i was worried of really digging in to him in fear that hed be deleting everything and id never hear from him again.
Still not sure what to do. Though it sounds like I have a nice little tablet for at home?? Still very much plan on working on this in hopes that there will be a boot loader root soon??(if I understood that correctly)

cabg.kepr said:
Hey sorry for the delay. Was going to send a pm explaing without him seeing but won't need to now.
Basically I still have/had some very sporadic contact. i was worried of really digging in to him in fear that hed be deleting everything and id never hear from him again.
Still not sure what to do. Though it sounds like I have a nice little tablet for at home?? Still very much plan on working on this in hopes that there will be a boot loader root soon??(if I understood that correctly)
Click to expand...
Click to collapse
Sounds like you got fleeced mate, feel sorry for you not sure how claims courts work in America but I'd be going to one of those. Eventually, the phone sounds like it'll be blacklisted, which won't help your cause. I'd keep copies of every conversation you've had with him and screenshots or printouts if you do decide to take it to court.
I'm unsure of the situation but did you buy this phone from the person who hasn't paid it off or did he buy it from them then sell it to you? As for the TeamViewer situation, yeah that's dodgy you're right to be suspicious.

cabg.kepr said:
Hey sorry for the delay. Was going to send a pm explaing without him seeing but won't need to now.
Basically I still have/had some very sporadic contact. i was worried of really digging in to him in fear that hed be deleting everything and id never hear from him again.
Still not sure what to do. Though it sounds like I have a nice little tablet for at home?? Still very much plan on working on this in hopes that there will be a boot loader root soon??(if I understood that correctly)
Click to expand...
Click to collapse
NO phone modification will help you. This device is DEAD unless he pays it off and gets a SIM unlock code for you. You basically have 3 choices:
1) Contact him and insist on a refund, or written evidence of device paid off.
or
2) Contact the police and file a fraud report
or
3) Accept you loss
Again, don't hope that bootloader unlock or root or any device modification will resolve this. It won't. This device is useless until it's paid for at Sprint, and they provide a SIM unlock code.

This is so funny. Always pay with card, even if it's local. Anyone can take a card payment, Paypal, Square, etc; That way you have protection from your credit card provider. This is why I always buy new, not secondhand, from a shady dealer in a dark alley, much less wally world. You got played so hard man. At those dev claims, shouldve asked proof and definitely verified if it was unlocked on the spot before handing cash over. Enjoy your new paperweight. I wanna feel bad for you, but it's kinda hard when you fell for the obvious lies.

Same thing happened to me and I bought unlock code $25.00 flash with US unlock firmware. I am using it on AT&T now. Hopefully buyer don't report stolen. Unpaid phone can still be using on other networks.

Hmm well thank you everyone. Kind of a bummer if thsts the case.
What about this though?? @randy_c it had a neg balance against it and everything??

randy_c said:
Same thing happened to me and I bought unlock code $25.00 flash with US unlock firmware. I am using it on AT&T now. Hopefully buyer don't report stolen. Unpaid phone can still be using on other networks.
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Click to collapse
Not when it's SIM locked to Sprint.