Database Info

[Q] People who know about/ work at sprint

I have made a new contact who says he works for sprint in a call center, and for commission on the sale, he will reset my upgrade date and get me a photon at a discount. Obviously I'm interested, but I need to know:
What can I get from him to verify he works from sprint before I hand over my account details. I will not give him any info until he proves he works there.
He said he could give me his Rep ID#, but how will I use that to verify?
Any info is helpful.

Just a piece of advice, usually when it sounds to good to be true. It is . Plus handing out that kind of info to someone you do not know really, really, really well can lead to bad situations. You can verify the information on the Sprint website. But, honestly it's not the best of scenarios. Be really careful, if your going to take that route . Plus keep in mind there's no guarantee he'll keep his end of the deal.

Have fun when you send him your info AND money. Not only will you never see that money again, all your info will be changed, phones reported stolen and insurance claims made for new ones to be sent to wherever.
It still amazes me when people are gullible enough to give out any sort of account information over the internet.
Sent from my boosted Epic 4G. ACS Frozen, Genocide 1.4ghz.

BuddahWolf01 said:
I have made a new contact who says he works for sprint in a call center, and for a fee he will reset my contract date and get me a photon at a discount. Obviously I'm interested, but I need to know.
What can I get from him to verify he works from sprint before I hand over my account details. I will not give him any info until he proves he works there.
He said he could give me his Rep ID#, but how will I use that to verify?
Any info is helpful.
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Click to collapse
I used to be a trainer for Sprint and I can tell you that resetting or changing a contract date doesn't reset upgrade eligibility. In fact, regular customer care agents can't touch upgrade eligibility. Not even managers in our call center could do that. I wouldn't trust it if I were you.
Sent from my PG06100 using XDA Premium App

That is why I wasn't going to give him anything until someone could tell me how to verify he worked there. Newkidd was in IRC and was going to check for me by running the guys REP id#, but before he got back to me he got offline.
Also after talking to the guy more, he didn't say anything that threw a red flag. He didn't ask for my password or anything, just the info sprint asks for when you call CSR. I was also confused about the money. He isn't charging a fee, he gets commission off the sale. So the money would be charged to my sprint bill.
and once again Scotty035ntknow... I am not going to do anything until I KNOW for a FACT he is a real sprint employee. I also know that just because he is a legit Sprint employee, doesn't mean he isn't gonna steal everything out of my acct. I have his rep ID# and if something goes down I can call up sprint give that to them and tell them he did crap to my acct.

unemployment
I'm guessing he won't be employed long term! If he works there at all.

Don't do it.....just don't do it.

yea, the guy never would give up anything more than his "rep ID", which probably was just some made up letters and numbers. So I said nope.

No Sim Card Inserted

Just bought a Samsung Infuse on Craigslist and everything appeared to work fine, but it gives the error "no sim card inserted". I have tried multiple sim cards, but the results are the same. I also tried a factory reset. I have attempted to have it replaced by att and they confirmed its still under warranty, but because my sim card has never registered in the phone they are giving me hassle over it.
Does anyone have any ideas on what I could do to fix this issue? The phone looks so new its hard to believe it has such a bad issue. The only similar story I could find was trouble with new sim cards.
Any help would be HIGHLY appreciated. Thanks.

socalledsin said:
Just bought a Samsung Infuse on Craigslist and everything appeared to work fine, but it gives the error "no sim card inserted". I have tried multiple sim cards, but the results are the same. I also tried a factory reset. I have attempted to have it replaced by att and they confirmed its still under warranty, but because my sim card has never registered in the phone they are giving me hassle over it.
Does anyone have any ideas on what I could do to fix this issue? The phone looks so new its hard to believe it has such a bad issue. The only similar story I could find was trouble with new sim cards.
Any help would be HIGHLY appreciated. Thanks.
Click to expand...
Click to collapse
I don't know if this is helpful or not but that happened to me one time. I was in an area with no service at all. How is your typical signal?

I normally get a very strong 3g signal here, so I don't think thats it. Good idea tho

Eh it was worth a shot. Tell AT&T that you broke your SIM card during the insertion process?

Same thing happened to me. Got it off craigslist.
Brought it to AT&T warranty store and after jumping through millions of flaming hoops, the guy finally told me the phone's IMEI was "locked" to a certain number or plan or something for 6 months after the date of purchase; may 15th. He said the phone will on it's own be usable November 15th or 16th, ergo today or tomorrow; and if not to bring it in for a swap.
Good luck!

Oh man that sucks. Would totally make sense tho. Thanks for the info, I wonder if I could possibly unlock it or do anything to free it from that lock.

socalledsin said:
Oh man that sucks. Would totally make sense tho. Thanks for the info, I wonder if I could possibly unlock it or do anything to free it from that lock.
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I tried unlocking with little success. My best guess for you is to contact AT&T service and ask when/where the phone was purchased, the guy was able to tell me it was from a best buy on may 15th with nothing but the IMEI number; that should give you an indication of when you could use yours. Of course there's also the chance there's just hardware damage, but the phone is under a 1 year warranty if it was new so you should be fine with that, continue to jump through ATT's hoops and you'll come out the other end some day

berryman13 said:
I tried unlocking with little success. My best guess for you is to contact AT&T service and ask when/where the phone was purchased, the guy was able to tell me it was from a best buy on may 15th with nothing but the IMEI number; that should give you an indication of when you could use yours. Of course there's also the chance there's just hardware damage, but the phone is under a 1 year warranty if it was new so you should be fine with that, continue to jump through ATT's hoops and you'll come out the other end some day
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It's a better idea to use Samsung's warranty, because as long as it's under the one year warranty, Samsung will fix/replace it.

I checked it at the samsung website and confirmed its still under warranty. That will probably have to be the route i take. I am making a final attempt to get ATT to swap it tho cause they will send the replacement out rather than waiting for me to send this one in. Lets hope :/

Look for an AT&T warranty and repair center in your area, they can replace it in person on the spot.

I dont think i live near any unfortunately. I call att and the customer service reps really seem to understand the issue, but they have to transfer me to warranty to finish the process and everything goes to hell. They barely speak english and dont listen at all! So frustrating

If you do go to an ATT store and say hey, I want a new SIM card tthey will do it. I have had it done before. Just be nice, pick the guy that looks nerdy and doesn't like guidelines and shoot. I one had a guy who said that he would help me get unlimited data even a year and a half after they stopped it. They have good people there. Find them and ask them for a new one!
Sent from my SGH-I997 using XDA App

How can you use the warranty of you weren't the original buyer? I also bought mine off of craigslist but i thought you needed proof of payment to get any kind of warranty replacement...
Sent from my Samsung Infuse

I got to work and tried a 3 year old sim card since I saw a post that someones infuse only worked with old sims, but had no luck with that. I also went to ATT on lunch and they were pretty much useless. I made a final call to ATT warranty, and while he put me on hold for another 20 minutes, i took a hard look at my sim card holder and noticed the contacts looked a little odd.
I am assuming when the original owner yanked his out it pulled the contacts and mangled them a bit. I was able to bend them up with my fingernail and then jam my sim into the slot forcing the contacts back into place. Powered it on and it freaking worked! I'm thinking as long as i never remove my sim it should be fine. I'm sure its got a hell of a good connection on the sim now lol. Thanks for all the ideas and info guys. I gotta say the ATT warranty department is absolute garbage customer service too. Just wow.

slapshot30 said:
How can you use the warranty of you weren't the original buyer? I also bought mine off of craigslist but i thought you needed proof of payment to get any kind of warranty replacement...
Sent from my Samsung Infuse
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So far I have been able to swap out an Atrix, and a Captivate that were still under warranty. As long as you have used the phone with your sim card on that number they wont even question you. My trouble with the warranty this time was partly because I was never able to register on their network with my sim, and partly because as it turns out the phone isnt even 30 days since originally purchased, so every call ended with them telling me to return it to radio shack.

[Q] friend bought a phone online, seller reported it stolen. please help

It was working when she got it. Suddenly on wednesday morning, it says "restricted access changed" and when she tries to select T-mobile as carrier it says not permitted on sim card. She went into tmobile and they checked the IMEI and it turns out the user reported it lost. She called the seller and he says he didn't do anything and is not answering calls now.
Is there anything she can do? Go to the police? wrong forum?
Guessing it could also have been a stolen phone that the guy sold off right away and the original owner just reported it.

Unless the owner that reported it stolen calls back to T-Mobile and says it wasn't stolen there is nothing you can do. I would stay away from the police since your friend has received stolen property. Unless they want to give it back to the owner.
Sent from my SCH-I535 using xda app-developers app

she got scammed, and has the phone number and craigslist listing, and the fact that the original owner already reported it stolen. Why stay away from cops?

Because receiving stolen property is a crime? Do what you want with the criminal aspect of it, but you won't be able to use that device until it comes off the lost/stolen list. Sorry.
Sent from my SCH-I535 using xda app-developers app

Receiving stolen property knowingly is a crime. You basically got scammed so there's no issue in reporting it to the police. Chances are however, they will do nothing to help you. It will probably be more of a hassle for you, and you won't get your money back or the status of the phone changed, but, it may stop the person from doing it to someone else.
Sorry but I think your friend is out of luck.
Buying used phones is fine but I would limit it to either people I know or actual businesses not individuals. I bought mine on Ebay, but through a retailer that have sold thousands of phones with good seller feedback.

You can go straight to the cops, does she have a receipt or bill of sale at all? That's the biggest thing. If she does then she shouldn't be in trouble
Sent from my SCH-I535 using Tapatalk 2

faehsemc said:
You can go straight to the cops, does she have a receipt or bill of sale at all? That's the biggest thing. If she does then she shouldn't be in trouble
Sent from my SCH-I535 using Tapatalk 2
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Very true. If she has a confirmation or receipt for the sale, then she should be good. Ya, it could be a hassle, is it worth it? Is it worth stopping this a-hole from doing this to someone else?
This biggest thing is, was the phone stolen or lost from a different person other then the seller? I am sure t-mobile can trace the original owner through the imei number.
Sent from my PACmaned SCH-I535

I have bought several phones from individuals on craigslist; to avoid the situation you describe here you must do one simple thing. Before you by the phone pull the battery, call verizon customer service. Read the EIN number to them and they will tell you if the phone has been reported stolen. If the seller refuses to let you do this then you can assume the phone is stolen… don't walk… run away!
Verizon is happy to provide this information to you and you are assured that you are getting a clean phone.
Hope this helps in future purchases.
Rick
nvertigo said:
It was working when she got it. Suddenly on wednesday morning, it says "restricted access changed" and when she tries to select T-mobile as carrier it says not permitted on sim card. She went into tmobile and they checked the IMEI and it turns out the user reported it lost. She called the seller and he says he didn't do anything and is not answering calls now.
Is there anything she can do? Go to the police? wrong forum?
Guessing it could also have been a stolen phone that the guy sold off right away and the original owner just reported it.
Click to expand...
Click to collapse

GTablet said:
I have bought several phones from individuals on craigslist; to avoid the situation you describe here you must do one simple thing. Before you by the phone pull the battery, call verizon customer service. Read the EIN number to them and they will tell you if the phone has been reported stolen. If the seller refuses to let you do this then you can assume the phone is stolen… don't walk… run away!
Verizon is happy to provide this information to you and you are assured that you are getting a clean phone.
Hope this helps in future purchases.
Rick
Click to expand...
Click to collapse
The issue was with tmobile not Verizon.

The problem with that strategy is that the phone was not reported as stolen until after she already had purchased the phone. Most people do not report their phone stolen right away because they are hoping that they will still find it. In that time someone can sell the phone which still has a clean ESN. It wouldn't become bad until the original owner reported it which is probably what happened in her case. The phone had a clean ESN days after she purchased it.
It does bring up an interesting thought. At what point does the ESN transfer to the new account? It would have to at some point, otherwise someone who owned the phone 4 years ago could still report it stolen. And it could be not immediately otherwise there would be no point in being able to report it stolen because the person who stole it would have control over the ESN just be activating it.
I'll have to ask a friend who's a manager of Sprint store.

rtan73 said:
The problem with that strategy is that the phone was not reported as stolen until after she already had purchased the phone. Most people do not report their phone stolen right away because they are hoping that they will still find it. In that time someone can sell the phone which still has a clean ESN. It wouldn't become bad until the original owner reported it which is probably what happened in her case. The phone had a clean ESN days after she purchased it.
It does bring up an interesting thought. At what point does the ESN transfer to the new account? It would have to at some point, otherwise someone who owned the phone 4 years ago could still report it stolen. And it could be not immediately otherwise there would be no point in being able to report it stolen because the person who stole it would have control over the ESN just be activating it.
I'll have to ask a friend who's a manager of Sprint store.
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Click to collapse
On Verizon the esn always remains in the history of your account even if you clear it for sell and is used by another account.

I know they have a history of it, but at one point ownership had to be transferred like a car. Otherwise I could sell my phone to someone then report it stolen 2 years later which would make the phone obsolete without the actual owners permission or knowledge. Or, if the phone had several owners it can't be that all of the previous owners have the right to claim it as stolen indefinetly. There has to be a time limit to when a new account is linked to an ESN and the old account holder no longer can claim it as stolen. That would be the time frame that a person would have to sell a stolen phone.

rtan73 said:
I know they have a history of it, but at one point ownership had to be transferred like a car. Otherwise I could sell my phone to someone then report it stolen 2 years later which would make the phone obsolete without the actual owners permission or knowledge. Or, if the phone had several owners it can't be that all of the previous owners have the right to claim it as stolen indefinetly. There has to be a time limit to when a new account is linked to an ESN and the old account holder no longer can claim it as stolen. That would be the time frame that a person would have to sell a stolen phone.
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Click to collapse
As long as it's active on your account it's safe but if you take it off an active line it can still be activated or reported stolen from a previous owner. I had it happen to me before. The time gap was around 2 years or so.

It does not matter which company it was...they all will check the EIN before you buy the phone...
PaulG1488 said:
The issue was with tmobile not Verizon.
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It is always a good idea to get a bill off sale making sure you note the serial numbers, etc. Also have them fill out their information as it is on their drivers license or identification.

Do not buy used phones: you are powerless!

So I know this type of discussion isn't really related to developing but since this forum was basically THE Android forum for me, I would like to get the word out here. I don't want another victim like me to happen; I hope this will help any future phone buyers from falling into the trap I did. This is going to be a long story but I hope I can clear up all this confusion about used phones, so strap in!
I bought an iPhone 4S last year from a guy on Craigslist; he offered to meet at an AT&T store to verify the clean IMEI and this action alone made me go against my gut instincts, which were telling me this guy looked kind of sketch. He was a white male in his late thirties, pot belly and dressed really sloppily; also had a slight hunch. But you can't judge a book by it's cover right? His story was that this was his wife's iPhone and that he sold his own a few days ago because he wanted a Samsung Galaxy S3; the phone had one more year on-contract and came with the original box so I knew it wasn't stolen. I gave him my $400 after inspecting the phone and left. Fast-forward to this week...
The phone was given to my dad to use on AT&T a month ago; I used the phone on T-Mobile for almost a year and nothing unusual came up. Just two weeks ago, my dad started getting messages saying "This device has been blocked from network use. Please call your service provider..." Not making much of it or even feeling any panic because I was that naive, I thought to myself "no way the previous owner would call in a year later to blacklist his phone. Who would even do that?" I called AT&T and after an hour, the representative was getting annoyed and said "I'll open up a case; wait three days." Three days pass and I had no word from them; I called in again and after another hour l found out my case was closed and got transferred to the supervisor. To sum up what he said: the phone was fine on T-Mobile until it was registered in the AT&T system, the owner can block a phone years down the line because the "30 days since it's loss" translates to "30 days since it's last been used by ANYONE," and that even if I have proof I bought the phone, only the original owner can remove it from the blacklist. So wireless carrier's have this huge hole in their policy that creates victims for people who buy phones secondhand and they honestly don't give a crap because it earns them money. I asked "so there is NOTHING to protect people like me? You can't even tell the police who this guy is?" He brushed me off and told me to call the police and open up a case, even if the police do get involved though, he said their company will stay quiet.
So I ended the call, speechless and dumbfounded. Lost, confused, and frustrated, I went to the police station in my city, but it turns out I lived outside the city limits so I had to call a dispatcher in another county; after the short conversation, the dispatcher told me to wait for an officer to call. The straightforward police officer, being much more friendly and understanding than the people at AT&T told me "since the phone wasn't actually stolen, it's a civil issue; the only thing you can do is try to find this guy and take it to court. We don't get involved in these kinds of matter. I know it's tough to accept but the wireless companies just want profit and this policy that creates victims like you gets them what they want. This happens all the time and us police officers can't do anything about it. I'm sorry for your loss and I really wish I could help but this is the truth; you're left to your own devices now. Whenever you buy a phone secondhand YOU TAKE A HUGE RISK!" I'm hung-up the the phone in a better mood than I was because someone actually had sympathy for what had happened to me. Left here with just an e-mail address, I knew there was no hope of finding this guy; this person that was a criminal in a moral sense, and yet was not in a legal sense. What this guy did, the police officer said it's COMPLETELY LEGAL!
So the best I could do was go on Craigslist again and find someone who wanted a phone with a bad IMEI for parts or use overseas; I guess luck and karma were on my side and this guy quickly responded, wanting to buy the phone for $200. It turns out he worked for a company that fixes phones and ships them overseas to sell. I knew this guy, who was in his late twenties and rotund, was trained in buying phones; he brought a toothbrush, SIM card remover, and various other tools to inspect the device. I was uneasy during and after the deal; left scarred and paranoid from the previous Craigslist experience. To show how paranoid I was, I even went to a bank teller, asking him to check if the money he gave me was fake. After this ordeal, I realized that spending that extra $300 to buy a brand new phone is worth it; all this stress, mental exhaustion, and time is worth saving by putting down that extra money.
But the problem wasn't over; I bought a T-Mobile HTC One on Swappa for myself when I gave my iPhone 4S to my dad, although from a trusted seller, I knew I could not risk it anymore. Even though I know this guy's name, address, PayPal account, and had proof of purchase, I was still powerless; the wireless and insurance companies don't care about the facts. The merit of facts flies out the window and all they do is put their fingers in their ears and scream "OUR POLICY!" But I remembered during the escapade with the AT&T supervisor, he said I could have transferred the ownership of the phone. To get my facts straight, I went to T-Mobile with all the evidence I had saying I bought this phone from Swappa; I didn't bother with the bottom-feeders and went straight to the manager. Guess what he said? "We can't tap into the system and transfer ownership of a phone since it's tied to a contract. The best we can do it make a note on YOUR account that you bought this phone; this won't prevent it from being blacklisted but it will help if you decide to escalate the issue to Asurion (the insurance company)." Now I thought to myself, "would Asurion even give a damn?" The answer: NO; no they would not. They would most likely try to push the responsibility to someone else and dismiss this huge hole that creates helpless victims because their business runs on customers "losing" their phones or getting it "stolen," and then paying them to replace it.
After all this time wasted trying to get to the bottom of things, I'm left with the cold hard truth: you WILL get burned if you buy a used phone and there is NOTHING you can do about it! NOTHING! The best you can do is to take matters into your own hands and sue; the companies don't care and the police can't help! Save yourself from what has happened to me; just spend that extra $300 to buy a new phone. It's worth every penny for that extra security because this world is full of people who will take advantage of you! I can already feel my idealism fading...

yorkies88888 said:
I bought an iPhone 4S last year from a guy on Craigslist.
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I'm sorry this happened, but you purchased the phone off of craiglist!! You should of known better a simple google search would of told you about the dangers.

That was a long read but well worth it sorry that happened to you man, But i think recommending people not buy a second hand phone is somewhat extreme not everyone is a crook and are out to get you.
Anyway glad you were able to recoup half of the money back.

I often meet with someone on the way to sell me a second-hand mobile phone, I did not bother these people.

I bought my HTC one s from a local pawn shop. It was a fido phone which I unlocked and use on Telus network. So basically as long as you buy a phone which was not on the carrier you are going to use it on, then you are completely safe right?
Could you not have still switched that iPhone back to T-Mobile?
Sent from my HTC One S using xda app-developers app

350Rocket said:
I bought my HTC one s from a local pawn shop. It was a fido phone which I unlocked and use on Telus network. So basically as long as you buy a phone which was not on the carrier you are going to use it on, then you are completely safe right?
Could you not have still switched that iPhone back to T-Mobile?
Sent from my HTC One S using xda app-developers app
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Click to collapse
Well the problem is that carriers in the U.S. are starting to share the same blacklist; AT&T, T-Mobile, and the other smaller wireless companies under them share the same list. Once you get blacklisted on one carrier, you're blacklisted by most now.

Thanks for the info.. glad you told.the story. I know this now heh.. sorry for what happened
Sent from my SPH-L720 using xda app-developers app

Thanks for the story.

I think it is pretty safe to buy second hand unlocked phone...
Sent via Tapatalk 2

yorkies88888 said:
Well the problem is that carriers in the U.S. are starting to share the same blacklist; AT&T, T-Mobile, and the other smaller wireless companies under them share the same list. Once you get blacklisted on one carrier, you're blacklisted by most now.
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This applies to me as well. Without getting into too much detail: Purchased a late model android phone from Craigslist, an unlocked AT&T branded device and I use T Mobile. Fast forward until 2 weeks ago the phone would no longer make calls and gave me a specific error code which I forget now. Turns out that code meant "stolen or lost device" and it would no longer work on any US cellular networks.
Someone who isn't me was unsuccessful in changing the number that shall remain nameless in order to get the phone working again.... that is all

yorkies88888 said:
Well the problem is that carriers in the U.S. are starting to share the same blacklist; AT&T, T-Mobile, and the other smaller wireless companies under them share the same list. Once you get blacklisted on one carrier, you're blacklisted by most now.
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Click to collapse
Now i am living in europe, so this doesnt really bother me, yet i am still curious: what if you buy a htc one (for example) that someone had with contract, and root it? Would it still be in a blacklist? And for the iphones: does a jailbreak do the trick to get the phone going again?
Also, sorry for your experiences :/
Greets Vauvenal7
Sent from my HTC MyTouch_4G_slide

Vauvenal7 said:
Now i am living in europe, so this doesnt really bother me, yet i am still curious: what if you buy a htc one (for example) that someone had with contract, and root it? Would it still be in a blacklist? And for the iphones: does a jailbreak do the trick to get the phone going again?
Also, sorry for your experiences :/
Greets Vauvenal7
Sent from my HTC MyTouch_4G_slide
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Click to collapse
Nope. Software modifications won't do anything as your IMEI has been blacklisted. The only way around that is a new motherboard.
Sent from my Nexus 4 using xda app-developers app

@ yorkie8888
*Interesting read, Sorry to hear what happened, everyone else, I'm from London UK and was wondering if anyone else had experienced anything similar to yorkie here in the UK?
Sent from my Revolutionary Htc One X

Anyone know if this affects Canada the same? For example using an unlocked fido/rogers phone on Telus. Do they share a blacklist too?
Sent from my HTC One S using xda app-developers app

This I feel has to be said:
Your spent $400 on a USED iPhone?
Buying used phones entails some downsides, like not getting to claim warranty, and this blacklisting thing is really sad, but, meh, that's why we buy them cheap.
Also, I feel the lesson here is, take precautions when buying second-hand, for instance, leave the phone unused for 31+ days. Buy a bat and work out. Take incriminating photos of the seller, etc.
Anyway isn't it possible -although illegal, I know- to change your IMEI?
Seems to be "common" losing/changing it when flashing ROMs.
Sent from my GT-I9000 using XDA Premium 4 mobile app

Thanks for the info
Sent from my HTC Explorer A310e using xda app-developers app

Thanks for sharing this info.

So what is the point of someone blacklisting a phone a year later? Do they get a insurance claim or something.
I have bought used sprint phones for years, but now that I am using a phone (tmobile) with a sim card/imei it seems that you are more likely to get screwed.
Does swappa and PayPal not protect against this issue? And if not what the hell is swappa charging the customer $10/transaction for?

I am almost positive I got this same error a couple of years ago on a phone purchased directly from AT&T. It was a bad SIM card. I wasn't able to make calls or anything. They replaced the SIM and it worked. So for those who buy a used phone and get that error, check your SIM card first.

I've been buying and selling used phones for the last 2 years and never had an issue. I've don't buy off craigslist though, I stick to swappa or ebay where you have some protection via paypal. Yes you always run the risk of someone reporting the device lost/stolen after the sale, but that's why you only buy from reputable/rated sellers and skip on anything that looks too good to be true.
I'm sorry to hear you got screwed on your iphone, but I wouldn't consider your experience the norm. As for the warranty/insurance issue on your other phone, that's just how it is, do your research. The warranty only applies to the original buyer of the device (when bought through an authorized retailer). Same with insurance, you can only add it in a certain time frame when you've bought the phone from an authorized retailer.
However, some carries do have an "open enrollment" where you can add insurance to your device regardless of when/where you bought it. Verizon actually has it going on right now through Dec 2.

[Q] Stolen Nexus - Whose responsibility is it to block the IMEI?

So my Nexus 5 was stolen while I was grocery shopping this weekend. I'm going a little crazy, but I've hit one particular stumbling block; blacklisting the IMEI.
Here's a brief rundown on what I've done. I've attempted to use the Android Device Manager to deactivate the phone, but whomever took it probably removed the SIM card and wiped it. I've tried Cerberus which I had installed, but it hasn't seen my phone since the last time it was on my local WIFI network. I've contacted the carrier (T-Mobile) and had the SIM card deactivated. I've reported it to the police, who are being quite helpful. I've contacted my credit card who, it appears, won't cover it under purchase protection because I purchased it 125 days ago (120 days is what they cover up to). No complaints so far.
I had no passcode on it. I'm an idiot. If there's any question about this, please re-read the preceding two sentences.
Enter the IMEI. I bought the phone from Google Play, and this is where things get dicey. T-Mobile does not have the access to block it, because it's not a phone that they sold me. Google can't block it, because apparently Google can't block an IMEI at all. LG can't block it pretty much for the same reason as Google. Everybody points back to the carrier, but the carrier can't do it.
Everybody is willing to, nobody can. I'm not complaining about any of the service I've received. Quite seriously, it's all been top notch. But nobody appears to be able to blacklist the phone. I spent an hour on the phone with a mid-level tech at T-Mobile who clearly knew what he was doing, and we have a couple of irons in the fire. So we'll see what happens.
So two questions. Has anybody had to go through this, and what was the result?
This seems like more than a minor oversight. How is it Google can sell a device with no mechanism to handle IMEI blacklisting? I loved my N5, but this is seriously making me think twice about buying another phone directly from Google.

max.exter said:
So my Nexus 5 was stolen while I was grocery shopping this weekend. I'm going a little crazy, but I've hit one particular stumbling block; blacklisting the IMEI.
Here's a brief rundown on what I've done. I've attempted to use the Android Device Manager to deactivate the phone, but whomever took it probably removed the SIM card and wiped it. I've tried Cerberus which I had installed, but it hasn't seen my phone since the last time it was on my local WIFI network. I've contacted the carrier (T-Mobile) and had the SIM card deactivated. I've reported it to the police, who are being quite helpful. I've contacted my credit card who, it appears, won't cover it under purchase protection because I purchased it 125 days ago (120 days is what they cover up to). No complaints so far.
I had no passcode on it. I'm an idiot. If there's any question about this, please re-read the preceding two sentences.
Enter the IMEI. I bought the phone from Google Play, and this is where things get dicey. T-Mobile does not have the access to block it, because it's not a phone that they sold me. Google can't block it, because apparently Google can't block an IMEI at all. LG can't block it pretty much for the same reason as Google. Everybody points back to the carrier, but the carrier can't do it.
Everybody is willing to, nobody can. I'm not complaining about any of the service I've received. Quite seriously, it's all been top notch. But nobody appears to be able to blacklist the phone. I spent an hour on the phone with a mid-level tech at T-Mobile who clearly knew what he was doing, and we have a couple of irons in the fire. So we'll see what happens.
So two questions. Has anybody had to go through this, and what was the result?
This seems like more than a minor oversight. How is it Google can sell a device with no mechanism to handle IMEI blacklisting? I loved my N5, but this is seriously making me think twice about buying another phone directly from Google.
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yes, tmobile can and will block it for you. its the responsibility of whoever is you carrier. and no, google can not block an imei, its up to the carriers to do that.

simms22 said:
yes, tmobile can and will block it for you. its the responsibility of whoever is you carrier. and no, google can not block an imei, its up to the carriers to do that.
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And that's what I would expect. Except they haven't been able to. I've found a few other references around with people experiencing the same issue, and none seem to have had a satisfactory solution.
I would expect that it would be T-Mobile's responsibility, but several people there have now said that they can't. It's not that they haven't tried. I watched on person try in-store without success. Their computer system says that they are not authorized to set up the block. And as you say, Google can't do it. Nobody has said that they won't, but everybody has said that they can't.
So not disagreeing with you. But this is where I'm stuck at the moment.

max.exter said:
And that's what I would expect. Except they haven't been able to. I've found a few other references around with people experiencing the same issue, and none seem to have had a satisfactory solution.
I would expect that it would be T-Mobile's responsibility, but several people there have now said that they can't. It's not that they haven't tried. I watched on person try in-store without success. Their computer system says that they are not authorized to set up the block. And as you say, Google can't do it. Nobody has said that they won't, but everybody has said that they can't.
So not disagreeing with you. But this is where I'm stuck at the moment.
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thats odd, as tmobile has blocked many, many, many phones. that first month that you bought a phone from them, and dont send in your payment, theyll block it. now, the people working in the stores are clueless, they dont know how to block it. give them a call instead, but dont talk to customer service about it, talk to their tech department.

simms22 said:
thats odd, as tmobile has blocked many, many, many phones. that first month that you bought a phone from them, and dont send in your payment, theyll block it. now, the people working in the stores are clueless, they dont know how to block it. give them a call instead, but dont talk to customer service about it, talk to their tech department.
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And that's true if you bought it from them, but I bought it from Google Play. I've spoken with customer service and with their tech department. I'm expecting to hear back from the tech folks, but so far they've been stumped by this one. But they're really going all out to try, so don't look at this as a complaint.
So far this is looking like a grey area. Everybody wants to help, but it's apparently the responsibility of the seller (so far as T-Mobile's computer system is concerned), and Google doesn't have the capability.