yo ppl,
I have the HTC Desire Z, awesome phone, had it for about a month now, on o2 and from last night, my phone decided not to have network signal at all, it recognises that there is a sim card in there but no network is available on the phone.
Ive tried other isms in the phone and they dont work, the same sims i tried work on another phone that i have. Ive tried auto and manual network search but it says no network available on this sim??? somebody please help!!!!!!!!!!!!!!!!!!!!!!!!!!!
Have you installed anything or flashed the Phone?
nope never flashed the phone, didnt want to flash either, kept it how it was, its unlocked and any sim card i put into it, it says limited calls only
Maybe there is no money on it....
No, I do not know why you can't find a network.
But if you only have it about a month, it is still under warranty, right?
it has nothing to do with money, im on contract so money is no worry there, just that the phone says limited service, emergency calls only to any sim card i put in from now on
VB2008er said:
Maybe there is no money on it....
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Click to collapse
Just a joke...
Check in settings>Wireless and network>Mobile networks and check if the network mode is correct for your provider andtry manually selecting a network operator. If that doesnt work try shutting down your phone, removing the battery and restarting it.
its cool, i took it back to the shop wherei bought it, apparently, the woman that sold it to them, she was on contract and she didnt want to pay the contract, so she ended up selling the phone to them and now she' blocked the phone, her account is going to be cancelled and the police are going to visit her as it is a criminal offence haha ***** hope she dies now lol
have to wait about a week for a replacement phone so i guess all is good
thanks for your help anyway
MishXT said:
its cool, i took it back to the shop wherei bought it, apparently, the woman that sold it to them, she was on contract and she didnt want to pay the contract, so she ended up selling the phone to them and now she' blocked the phone, her account is going to be cancelled and the police are going to visit her as it is a criminal offence haha ***** hope she dies now lol
have to wait about a week for a replacement phone so i guess all is good
thanks for your help anyway
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Click to collapse
That is... unexpected
Related
Hi, wondering if anybody can help me out with ATT policy. I was visiting my grandparents in Toronto when I lost my phone the day before I had to fly home to Los Angeles. Unfortunately I did not have time to look for it since I was busy packing for the trip home. Anyways when I got back I called ATT to tell them my phone was lost and they said they will sendme another phone when I pay my deductable.
Anyways I have two questions
1. Would it be possible to wait until the Touch Pro 2 comes out next month and ask for that as a replacement + cash if needed?
2. What happens if my family manages to find it and mail it back to me? Will ATT know that I found it and force me to return the replacement? Would they even care after i pay the deductable?
they'll probably just send you a refurb fuze and likely refuse the upgrade, especially when the fortress is a new release. i can't see them upgrading you even with cash.
att won't know you found your phone. i had lost a phone and reported it and found it 1 month later and went on to use it fine.
You guyz are lucky, wonder if these giant beast are so nice. :O
rvt1000 said:
they'll probably just send you a refurb fuze and likely refuse the upgrade, especially when the fortress is a new release. i can't see them upgrading you even with cash.
att won't know you found your phone. i had lost a phone and reported it and found it 1 month later and went on to use it fine.
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Click to collapse
Seriously? Do you even know what you're talking about? :| If you report a phone stolen and find it and use it, it's no big deal UNLESS you get a new one via insurance. Then it's called fraud. You have to pay the deductible for your phone if you want it via insurance and they'll send a brand new in box one to you. No, you cannot wait till the TP2 comes out and exchange it for that. That will only happen if you've warranty exchange your fuze a lot and you complain to AT&T a lot. Quite a few people have done this. If you really didn't know, AT&T can track you via IMEI. They know which account is linked to which IMEI. They will know when you're using a blacklisted phone or when suddenly a "stolen" phone is being used on the same sim card. Don't take that risk
1) TP2 isn't comming to AT&T anytime soon, and they will never give you a better phone plus cash
2) I believe they put a status code of a bad or lost ESN id on the databases, so the phone can't be used again on the AT&T network. It may even come up as a stolen status.
That won't stop you from being able to use the phone as a PDA
Cassetti said:
1) TP2 isn't comming to AT&T anytime soon, and they will never give you a better phone plus cash
2) I believe they put a status code of a bad or lost ESN id on the databases, so the phone can't be used again on the AT&T network. It may even come up as a stolen status.
That won't stop you from being able to use the phone as a PDA
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Click to collapse
#2 is not true, but #1 probably is.
I believe Cassetti is right about #2 When you call it stolen, they block the esn id so the thief can't use your phone.
D3TH METAL said:
I believe Cassetti is right about #2 When you call it stolen, they block the esn id so the thief can't use your phone.
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Click to collapse
the fact is : its not true. Proven fact.
thx for the info guys, i called up att and told them what happened, paid the deductable and picked up a new fuze. I ask them what happened if i manage to find it and they said most likely they will let me keep it as a back up but i would need to call them to reactivate it or something like that.
guess i;ll just skip the touch pro 2 and wait for a WM7 device or that rumored microsoft "pink" zune phone lol...
It is not blacklisted. If you find it you can use it or sell it. You don't have to "reactivate" or anything, just put a SIM card in and off you go.
Just bought a Samsung Infuse on Craigslist and everything appeared to work fine, but it gives the error "no sim card inserted". I have tried multiple sim cards, but the results are the same. I also tried a factory reset. I have attempted to have it replaced by att and they confirmed its still under warranty, but because my sim card has never registered in the phone they are giving me hassle over it.
Does anyone have any ideas on what I could do to fix this issue? The phone looks so new its hard to believe it has such a bad issue. The only similar story I could find was trouble with new sim cards.
Any help would be HIGHLY appreciated. Thanks.
socalledsin said:
Just bought a Samsung Infuse on Craigslist and everything appeared to work fine, but it gives the error "no sim card inserted". I have tried multiple sim cards, but the results are the same. I also tried a factory reset. I have attempted to have it replaced by att and they confirmed its still under warranty, but because my sim card has never registered in the phone they are giving me hassle over it.
Does anyone have any ideas on what I could do to fix this issue? The phone looks so new its hard to believe it has such a bad issue. The only similar story I could find was trouble with new sim cards.
Any help would be HIGHLY appreciated. Thanks.
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Click to collapse
I don't know if this is helpful or not but that happened to me one time. I was in an area with no service at all. How is your typical signal?
I normally get a very strong 3g signal here, so I don't think thats it. Good idea tho
Eh it was worth a shot. Tell AT&T that you broke your SIM card during the insertion process?
Same thing happened to me. Got it off craigslist.
Brought it to AT&T warranty store and after jumping through millions of flaming hoops, the guy finally told me the phone's IMEI was "locked" to a certain number or plan or something for 6 months after the date of purchase; may 15th. He said the phone will on it's own be usable November 15th or 16th, ergo today or tomorrow; and if not to bring it in for a swap.
Good luck!
Oh man that sucks. Would totally make sense tho. Thanks for the info, I wonder if I could possibly unlock it or do anything to free it from that lock.
socalledsin said:
Oh man that sucks. Would totally make sense tho. Thanks for the info, I wonder if I could possibly unlock it or do anything to free it from that lock.
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I tried unlocking with little success. My best guess for you is to contact AT&T service and ask when/where the phone was purchased, the guy was able to tell me it was from a best buy on may 15th with nothing but the IMEI number; that should give you an indication of when you could use yours. Of course there's also the chance there's just hardware damage, but the phone is under a 1 year warranty if it was new so you should be fine with that, continue to jump through ATT's hoops and you'll come out the other end some day
berryman13 said:
I tried unlocking with little success. My best guess for you is to contact AT&T service and ask when/where the phone was purchased, the guy was able to tell me it was from a best buy on may 15th with nothing but the IMEI number; that should give you an indication of when you could use yours. Of course there's also the chance there's just hardware damage, but the phone is under a 1 year warranty if it was new so you should be fine with that, continue to jump through ATT's hoops and you'll come out the other end some day
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Click to collapse
It's a better idea to use Samsung's warranty, because as long as it's under the one year warranty, Samsung will fix/replace it.
I checked it at the samsung website and confirmed its still under warranty. That will probably have to be the route i take. I am making a final attempt to get ATT to swap it tho cause they will send the replacement out rather than waiting for me to send this one in. Lets hope :/
Look for an AT&T warranty and repair center in your area, they can replace it in person on the spot.
I dont think i live near any unfortunately. I call att and the customer service reps really seem to understand the issue, but they have to transfer me to warranty to finish the process and everything goes to hell. They barely speak english and dont listen at all! So frustrating
If you do go to an ATT store and say hey, I want a new SIM card tthey will do it. I have had it done before. Just be nice, pick the guy that looks nerdy and doesn't like guidelines and shoot. I one had a guy who said that he would help me get unlimited data even a year and a half after they stopped it. They have good people there. Find them and ask them for a new one!
Sent from my SGH-I997 using XDA App
How can you use the warranty of you weren't the original buyer? I also bought mine off of craigslist but i thought you needed proof of payment to get any kind of warranty replacement...
Sent from my Samsung Infuse
I got to work and tried a 3 year old sim card since I saw a post that someones infuse only worked with old sims, but had no luck with that. I also went to ATT on lunch and they were pretty much useless. I made a final call to ATT warranty, and while he put me on hold for another 20 minutes, i took a hard look at my sim card holder and noticed the contacts looked a little odd.
I am assuming when the original owner yanked his out it pulled the contacts and mangled them a bit. I was able to bend them up with my fingernail and then jam my sim into the slot forcing the contacts back into place. Powered it on and it freaking worked! I'm thinking as long as i never remove my sim it should be fine. I'm sure its got a hell of a good connection on the sim now lol. Thanks for all the ideas and info guys. I gotta say the ATT warranty department is absolute garbage customer service too. Just wow.
slapshot30 said:
How can you use the warranty of you weren't the original buyer? I also bought mine off of craigslist but i thought you needed proof of payment to get any kind of warranty replacement...
Sent from my Samsung Infuse
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So far I have been able to swap out an Atrix, and a Captivate that were still under warranty. As long as you have used the phone with your sim card on that number they wont even question you. My trouble with the warranty this time was partly because I was never able to register on their network with my sim, and partly because as it turns out the phone isnt even 30 days since originally purchased, so every call ended with them telling me to return it to radio shack.
so my phone lost signal and i called t-mobile and they told me that my phone got block my imei number has been blacklisted i didnt even know they do this thing on tmobile i payed 450 dollars for my phone and i dont know waht to do because i bought it from some guy on GL if anybody works in tmobile that cant help please do
Ek07 said:
so my phone lost signal and i called t-mobile and they told me that my phone got block my imei number has been blacklisted i didnt even know they do this thing on tmobile i payed 450 dollars for my phone and i dont know waht to do because i bought it from some guy on GL if anybody works in tmobile that cant help please do
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Click to collapse
That's very sad, but there's probably nothing you can do except using a different IMEI and just using your SIM card in the One S.. blacklisted IMEI is blacklisted. There's a possibility it was marked stolen or lost, possibly for insurance fraud (claim as stolen, get new device for ~$100, sell 'stolen' device for $450, profit), or possibly for non-payment of bill..
linds6630 said:
That's very sad, but there's probably nothing you can do except using a different IMEI and just using your SIM card in the One S.. blacklisted IMEI is blacklisted. There's a possibility it was marked stolen or lost, possibly for insurance fraud (claim as stolen, get new device for ~$100, sell 'stolen' device for $450, profit), or possibly for non-payment of bill..
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Click to collapse
yea i guess thats what happended it worked for a month now is gone , but how would i get a diif imei number i think thats impossible
You cant get a different imei. Long story short you are screwed. Try to sell the device for $200 the most that you can get
dude that is terrible !!
I would hunt that seller down and kill him, Or ring the police on him..
Try explaining to the carrier that blacklisted the phone whats happened, they will know who the previous owner is and they can get him done for fraud
I wouldn't just accept whats happened !! no way, not after paying $450
Or unlock it and use it on att :/ I hope this doesn't happen to me I've just traded my note plus a few.bucks for a.one s its been a week so far way to.many shady people now a days , but what I don't get if.u where using it for a.month shouldn't that imei be under Ur plan ?
Sent from my HTC One S using xda premium
funziebear said:
Or unlock it and use it on att :/ I hope this doesn't happen to me I've just traded my note plus a few.bucks for a.one s its been a week so far way to.many shady people now a days , but what I don't get if.u where using it for a.month shouldn't that imei be under Ur plan ?
Sent from my HTC One S using xda premium
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Click to collapse
I agree. I am assuming you called tmo to activate the new microsim card when you got the phone. And when you activated, that imei should have been put on your account. I suggest you ask tmo to clarify how this happened.
chem.manish said:
I agree. I am assuming you called tmo to activate the new microsim card when you got the phone. And when you activated, that imei should have been put on your account. I suggest you ask tmo to clarify how this happened.
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yea this a new thing i was reading once the phone is blacklisted all major carriers in the us will block it , i did call they just said to return it back to the store where i bought it smh they said they cannot do anything about it
Ek07 said:
yea this a new thing i was reading once the phone is blacklisted all major carriers in the us will block it , i did call they just said to return it back to the store where i bought it smh they said they cannot do anything about it
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Click to collapse
I would push it further with T-Mobile. I would ask to talk to a manager, and that manager's manager. Tell them you want to know who reported it lost/stolen so you can call the police for fraud. I would also insist on them telling you WHEN it was reported lost/stolen. If it was AFTER you activated the phone on your account then you need to know who reported, again, to report to the police.
I don't suppose you did any type of hand written receipt did you? I NEVER deal on craigslist (accept to sell). Ebay only, they have buyer protection.
EDIT: Then again, there may be privacy reasons that they cannot tell you who reported. Just sucks. You got the guys number still?
Always a danger buying a secondhand phone on Ebay or any other aution style site,
"Selling my Upgrade" then they claim on insurance then get another phone....big win for these people
How did you pay for it? and as someone else posted...did you get a receipt?
frazzeld said:
Always a danger buying a secondhand phone on Ebay or any other aution style site,
"Selling my Upgrade" then they claim on insurance then get another phone....big win for these people
How did you pay for it? and as someone else posted...did you get a receipt?
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Click to collapse
Ebay, payed with Paypal, has buyer protection. If fraud is involved, you can get your money back.
Craigslist, screwed.
setzer715 said:
Ebay, payed with Paypal, has buyer protection. If fraud is involved, you can get your money back.
Craigslist, screwed.
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Click to collapse
45 days protection with PayPal and usually say buyer eligable for protection on your transaction....I notice a few adverts are appearing with Bank Transfer
If it was.sealed and never activated can it still be.reported ? Isn't that even more of a danger ?
Sent from my HTC One S using xda premium
If what was sealed ? The phone ?
Surely the OP can get a solution to this !!
Im so gutted for him
Yeah my case sounds a lot like something posted above guy said it was an upgrade but he wanted a note he had two one was open to register the sim and the other he said he just kept old sim for the note when I openes it everything was fresh never touched the stickers didn't look like they where pulled from the box either I guess all I can do.is wait and hope .
Sent from my HTC One S using xda premium
Coming from a tmo insider. Your phone is black listed because the guy you got it from didnt pay his bill. If eq is purchased on the value plan and It's not paid they will disable the device. Only way around is to bring the account it was on current
Sent from my HTC VLE_U using xda premium
infinityhombre said:
Coming from a tmo insider. Your phone is black listed because the guy you got it from didnt pay his bill. If eq is purchased on the value plan and It's not paid they will disable the device. Only way around is to bring the account it was on current
Sent from my HTC VLE_U using xda premium
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yeah i called thats what they said but how im get that account im dont even know where the guy is , im stuck with it
Ek07 said:
yeah i called thats what they said but how im get that account im dont even know where the guy is , im stuck with it
Click to expand...
Click to collapse
Your best option would be to sell it oversees. The US and EU don't share blacklists.
dc211 said:
Your best option would be to sell it oversees. The US and EU don't share blacklists.
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Click to collapse
yea im trying
Ek07 : i woukd like to buy it.. Sent u a pm .. Kindly respond..
i was reading through the Q&A today and saw a thread that i guy was asking how to get around this(MM#6 sim error) and was called a thief several times,he may be i don't know.?
but i just got my and my wife's hox today from the .99 cyber monday deal
and when i went to make a call today from the devices i got an error mm#6 sim error, all this error means is that the sim and the imei need to be re-provisioned together!!!! this took me about 30 minutes on the phone with a rep and that was it!!
like i said he may be a thief but then again maybe he is not
but if he did buy it online lawfully then lets help this guy out
all you do is call at&t and they will fix it
hope this helps
You bought that phone from a dealer, which means that phone is still serviceable by at&t
Obviously because they fixed the issue for you
He on the other hand was asking how to do so in a unlawful way, which regardless would of ended up in that phone being blacklisted again. Only the carrier can fix that issue
Sent from my One X using Tapatalk 2
jjrizzelcincy said:
like i said he may be a thief but then again maybe he is not
but if he did buy it online lawfully then lets help this guy out
all you do is call at&t and they will fix it
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Click to collapse
It's not just that he was getting the error, it's that he kept posting different threads about getting it, each time with a HOX that he had acquired in "unusual" circumstances, and each time asking how to get around it without involving the carrier.
Under that fact pattern, with a phone that was carrier-blocked, it's not a big leap to assume the phone was stolen.
Oh look. Its this thread again
Sent from my HTC One X-
So,
Just recently bought a sprint g955u off of Offer Up.
Being the uber noob I am, I was sold on the story of it being clean, recently paid off and clear for unlocking.
As you can guess, it was not.
Unpaid bills is what i was told.
After a few google searches of unlocking services, I've found that one may not always be able to unlock due to certain circumstances. Like unpaid bills.
So i have been very hesitant about using them.
As it turns out, the person I bought the phone from happens to be a member of this community. Which is why I am here. So the further I read the more I'm hoping I might actually be able to unlock this phone.
I managed to make it through Sampwnd's root with ease but have hit a roadblock when it comes to unlocking.
Id love to really dive into this phone and maybe actually learn a few things (and god willing maybe even be able to contribute one day!?) but I am just lost.
I'm sure there has to be a new wave/generation of lost noobs heading here, but it was one of your own that brought me here. So please, I ask, help me get my phone working!!
If you have written proof the person said it was paid off, tell them you want to return it and have your money back otherwise you will consider small claims court, otherwise at to them you expect to have it paid off. In the UK the person has the debt of the phone attached to them not the phone, if you sell off the phone they come after you for the money, if you refuse they do block the phone though.
@cabg.kepr,
Depending on how you paid for the device (i.e. credit card) you should be able to get a refund. I'm sorry to tell you that if you paid cash, you are SOL. There's no solution.
Ouch. Really??
No flashing special firmware or anything??
But yup, paid cash. Met outside of a Wal-Mart. He lied about being apart of some dev team yada-yada. Told me I would very easily be able to unlock. He even tried to assist but messages would be VERY delayed. And when asked a technical questions he wouldn't reply or would change the subject. Almost 100% sure he's using an app for a phone.
Well yesterday he just quit replying. Which is what brought me here.
Now I see he's offering a free service, on here, to assist people through Team viewer, with rooting and unlocking.
He had me convinced for 3 days (I now realize how stupid I was..) that he would do it. So three separate times he would access through team viewer for hours at a time. And the few times i popped in to watch (been fairly busy) he would be going through websites and settings. When I asked what was up, he would give some weird excuse (and again, I realize how dumb I was being).
He told me he was getting root and unlock ready, when really, he spent hours going through my network settings and what not. Very suspicious. Luckily I was smart enough to only let him on an empty, freshly installed win10. And disconnected all other devices from wifi.
A few times though he did tell me that he would access my drives later and that he could use my TV to access my network. A couple times said he was a hacker but white hat. Said he had friends that were black and could do anything they wanted. That, at least, I was smart enough to have a chuckle at. But really, this whole thing has just become so strange and uncomfortable. But now I'm just pissed.
So really, this might even deserve admin attention?? This guy could really be some trouble.
@cabg.kepr
Let's clarify one point: Do you have phone service with your device? If not, have you checked the IMEI number (swappa.com, for example) to see if it's black listed?
@cam30era
I do not. The phone is a sprint and the sim was pulled out.
(My current provider is att)
Checked on swappa and it is not blacklisted, ready for activation, but has a finance issue.
Called sprint and they told me the account was negative and unpaid.
cabg.kepr said:
@cam30era
I do not. The phone is a sprint and the sim was pulled out.
(My current provider is att)
Checked on swappa and it is not blacklisted, ready for activation, but has a finance issue.
Called sprint and they told me the account was negative and unpaid.
Click to expand...
Click to collapse
IF if hasn't been blacklisted, you should be able to activate it on your service provider. If you haven't tried yet, give it a try.
Just called att. They directed me to a website that told me my imei was unrecognized by them.
cabg.kepr said:
Just called att. They directed me to a website that told me my imei was unrecognized by them.
Click to expand...
Click to collapse
That's not unusual for AT&T. It doesn't mean your device can't be activated. Try installing an AT&T SIM card from another device that is already activated on AT&T.
Tried that first thing and got "invalid sim".. it's art prepaid. Not sure if that matters?
cabg.kepr said:
Tried that first thing and got "invalid sim".. it's art prepaid. Not sure if that matters?
Click to expand...
Click to collapse
Appears this S8+ is SIM (carrier) locked to Sprint. You won't be able to use it on any carrier until the previous owner pays off the outstanding balance.
FWIW: don't confuse SIM locked with bootloader locked. And SamPWMD root won't help you.
Have you tried to contact the seller about this?
Sent pm
cabg.kepr said:
Sent pm
Click to expand...
Click to collapse
I did not receive a PM.
Hey sorry for the delay. Was going to send a pm explaing without him seeing but won't need to now.
Basically I still have/had some very sporadic contact. i was worried of really digging in to him in fear that hed be deleting everything and id never hear from him again.
Still not sure what to do. Though it sounds like I have a nice little tablet for at home?? Still very much plan on working on this in hopes that there will be a boot loader root soon??(if I understood that correctly)
cabg.kepr said:
Hey sorry for the delay. Was going to send a pm explaing without him seeing but won't need to now.
Basically I still have/had some very sporadic contact. i was worried of really digging in to him in fear that hed be deleting everything and id never hear from him again.
Still not sure what to do. Though it sounds like I have a nice little tablet for at home?? Still very much plan on working on this in hopes that there will be a boot loader root soon??(if I understood that correctly)
Click to expand...
Click to collapse
Sounds like you got fleeced mate, feel sorry for you not sure how claims courts work in America but I'd be going to one of those. Eventually, the phone sounds like it'll be blacklisted, which won't help your cause. I'd keep copies of every conversation you've had with him and screenshots or printouts if you do decide to take it to court.
I'm unsure of the situation but did you buy this phone from the person who hasn't paid it off or did he buy it from them then sell it to you? As for the TeamViewer situation, yeah that's dodgy you're right to be suspicious.
cabg.kepr said:
Hey sorry for the delay. Was going to send a pm explaing without him seeing but won't need to now.
Basically I still have/had some very sporadic contact. i was worried of really digging in to him in fear that hed be deleting everything and id never hear from him again.
Still not sure what to do. Though it sounds like I have a nice little tablet for at home?? Still very much plan on working on this in hopes that there will be a boot loader root soon??(if I understood that correctly)
Click to expand...
Click to collapse
NO phone modification will help you. This device is DEAD unless he pays it off and gets a SIM unlock code for you. You basically have 3 choices:
1) Contact him and insist on a refund, or written evidence of device paid off.
or
2) Contact the police and file a fraud report
or
3) Accept you loss
Again, don't hope that bootloader unlock or root or any device modification will resolve this. It won't. This device is useless until it's paid for at Sprint, and they provide a SIM unlock code.
This is so funny. Always pay with card, even if it's local. Anyone can take a card payment, Paypal, Square, etc; That way you have protection from your credit card provider. This is why I always buy new, not secondhand, from a shady dealer in a dark alley, much less wally world. You got played so hard man. At those dev claims, shouldve asked proof and definitely verified if it was unlocked on the spot before handing cash over. Enjoy your new paperweight. I wanna feel bad for you, but it's kinda hard when you fell for the obvious lies.
Same thing happened to me and I bought unlock code $25.00 flash with US unlock firmware. I am using it on AT&T now. Hopefully buyer don't report stolen. Unpaid phone can still be using on other networks.
Hmm well thank you everyone. Kind of a bummer if thsts the case.
What about this though?? @randy_c it had a neg balance against it and everything??
randy_c said:
Same thing happened to me and I bought unlock code $25.00 flash with US unlock firmware. I am using it on AT&T now. Hopefully buyer don't report stolen. Unpaid phone can still be using on other networks.
Click to expand...
Click to collapse
Not when it's SIM locked to Sprint.