[Q] WinPhone7 Auto-Deleted Photos - Windows Phone 7 Q&A, Help & Troubleshooting

My Quantum recently deleted some of my photos and videos.
At the end of August I ran out of room on my Quantum, so I synced with Zune on my PC and set it to delete after copying the pics to the PC. That freed up about 4 Gigs. I took a few more videos and pics and showed some of them to a friend last Thursday and all was well. That evening I took a 5 minute HD video and when I checked the pics by date, all September was gone except 1 pic and the video I just shot. I continued taking pics as usual, and today, Monday, all September pics and videos are gone except for the same single pic from September.
I tried rebooting the phone a couple of times with no success finding my missing photos and videos. The LG 800 help line could only suggest resetting the phone to see if the problem continues to happen and to send it in for warranty if I loose more pics. I would like my pics back !!
* Has anyone else had auto deletion of files or photos from a Quantum or any other Windows Phone7 device?
* Is there anyway to undelete from a Windows Phone7 device?
Thanks - David.

Black C5 said:
* Has anyone else had auto deletion of files or photos from a Quantum or any other Windows Phone7 device?
* Is there anyway to undelete from a Windows Phone7 device?
Thanks - David.
Click to expand...
Click to collapse
sorry to hear about your terrible experience with the LG Quantum. My wife and I both have the same phone (hers on NoDo, mine on Mango RTM). Neither of us had any problems with losing pictures or videos. The only thing I can think of is the sync options within the Zune Client that may cause such a problem. But this will only happen if the picture/movie has already synced to the PC. If you delete it from the PC it will be deleted from the device and if you have wireless sync enabled you may not even need to have the phone connected via the USB cable for this to happen. To prevent this from happening everything should be set to manual or items I choose in the sync options in Zune under Settings/Phone/sync options.
From what you describe this is likely not your problem though. I am afraid that once the files on the device are deleted there is no way to get them back. See here for a similar problem.
Have you synced with Zune to the PC between now and the last time you did the 4Gb? It is possible that sync automatically synced the files to your PC wirelessly (provided you have that setup). I am sure you checked the PC already...
I would test the problem with some videos that you sync to the device and see if they disappear. Set the sync options to manual (make sure you have a backup of those videos elsewhere on the PC). If they do then certainly something is wrong with the strorage of the device.

WiFi...Maybe
I will double check the WiFi sync. It is possible, although the WiFi sync has never worked before.
I will check it out when I get home...Thanks David.

Black C5 said:
I will double check the WiFi sync. It is possible, although the WiFi sync has never worked before.
I will check it out when I get home...Thanks David.
Click to expand...
Click to collapse
I thought ours wasn't working either initially until I found out it does when it's on the charger and the battery meter is at least decent. It might take 10-15 minutes sometimes. Often it syncs our phones when we plug them into the charger overnight...

You NAILED it Bro !! There was a sync yesterday and my 'lost' photos were there. I owe you one.
I told my wife that someone on XDA would know; I can't believe I didn't check that first. Two 'techs' at AT&T and one script reader at LG were clueless, but XDA, bingo.
Thanks again - David ;-)

Yeah, I've had similair problems.
I took some pictures at a party and showed them to the friends who were already awake the next morning.
Then some more woke up and they wanted to see the pictures, so I wanted to show the pics to them but they were gone.
Luckily enough I had forwarded the pics by mail to an other friend who didn't stay over, so I could still see them by downloading them from my Gmail account.
I'm positive nobody deleted them because the phone was in front of me all the time, and nobody touched it.

Black C5 said:
You NAILED it Bro !! There was a sync yesterday and my 'lost' photos were there. I owe you one.
I told my wife that someone on XDA would know; I can't believe I didn't check that first. Two 'techs' at AT&T and one script reader at LG were clueless, but XDA, bingo.
Thanks again - David ;-)
Click to expand...
Click to collapse
phew!! I am glad you got your photos back. There are not many possibilies and I am glad that the one that doesn't delete the pictures for good is the reason, not the other.
Techs at ATT really can only help with connection problems and folks at LG with hardware problems. I wouldn't hold it against them as it is a software problem. Probably somebody from MS would have asked you to check your sync settings and folder....
Cheers

You guys should consider auto uploads to SkyDrive in the future. I know it doesn't save full resolution pictures, but better than potentially losing something. Besides, there is unlimited space for photos and documents.

PG2G said:
You guys should consider auto uploads to SkyDrive in the future. I know it doesn't save full resolution pictures, but better than potentially losing something. Besides, there is unlimited space for photos and documents.
Click to expand...
Click to collapse
Are you sure about this? Documents and photos do not affect the 25 Gigabyte limit?

dkp1977 said:
Are you sure about this? Documents and photos do not affect the 25 Gigabyte limit?
Click to expand...
Click to collapse
the other thing is that somebody who takes a ton of pictures with the phone will soon run into data plan limits or has to switch to a premium data plan. and what to do with 4Gb of video? I do not know of a setting on the phone that allows me to ONLY upload to skydrive when on WiFi.

dkp1977 said:
Are you sure about this? Documents and photos do not affect the 25 Gigabyte limit?
Click to expand...
Click to collapse
That is coming soon to Windows Live SkyDrive (wave 5). As soon as wave 5 rolls out, Office documents and photos will not count against your storage limit.

prjkthack said:
That is coming soon to Windows Live SkyDrive (wave 5). As soon as wave 5 rolls out, Office documents and photos will not count against your storage limit.
Click to expand...
Click to collapse
Didn't know that, great news. Thanks for sharing.

Related

Corrupted photos

Hello ! I've bought my Polaris one week ago. I was very pleased with it, until today, i took some photos last night, and when i tried to view them from my pc, they were all corrupted, i haven't succeeded to open the pictures with anything. I searched the forums, and some posts (on other sites) came out. Somehow, after rebooting the device and taking more pictures with the camera, i managed to obtain pictures that were readable on the PC.
Can anyone help me figure this out ?
Another question..i've bought this phone from Vodafone Romania , i understand that if i upgrade the phone's ROM or Radio Rom, my warranty will be lost. Is there a way to back-up the phone's Rom so i can benefit of the warranty in case of malfunction?
I would gladly want to upgrade to a newer ROM and Radio Rom.
I have present now the following versions :
R = 1.58.21.23
G = 25.65.30.04 h
D = 1.25.00.00
Thanks in advance.
Learn to use search funciotn maaan
http://forum.xda-developers.com/showthread.php?t=377678&highlight=dump
Ok man, thanks for the reply, the post where you redirected me talks about dumping the rom.
I've mentioned about some corrupted photos...can anyone help me?
Thanks in advance
Well, I've got the exact same photo problem during the first 2 weeks of my time with my TC.
I had to reset the device before I could take proper pics.
I was monitoring this problem, trying to find out what was causing the problem. Before I knew it, the problem disappeared. Having the device for abt 4 months now..
I know I aint helping much, but just letting U that youre not alone.
MasK said:
Well, I've got the exact same photo problem during the first 2 weeks of my time with my TC.
I had to reset the device before I could take proper pics.
I was monitoring this problem, trying to find out what was causing the problem. Before I knew it, the problem disappeared. Having the device for abt 4 months now..
I know I aint helping much, but just letting U that youre not alone.
Click to expand...
Click to collapse
Thanks a lot man, i will search and i hope to reproduce the exact steps.
Thanks xda-developers forum for letting me post here.
Keep up the good work.
swatguard said:
Thanks a lot man, i will search and i hope to reproduce the exact steps.
Thanks xda-developers forum for letting me post here.
Keep up the good work.
Click to expand...
Click to collapse
Same issue here. Thought it was due to all the additional software & tweakage i have loaded. I had to hard reset to get the camera pics to work. Did this to me 3 times when I had Ultimate Launcher loaded & few "enhancement"tweaks. Very strange. Back up your phone OFTEN.
Are u using Tweaks2k2?
I got the same problem when I enabled "Increase SD/MMC Transfer Speed".
If disabled, everything is OK.
Wish u good luck~~
king_lijin said:
Are u using Tweaks2k2?
I got the same problem when I enabled "Increase SD/MMC Transfer Speed".
If disabled, everything is OK.
Wish u good luck~~
Click to expand...
Click to collapse
Actually yes, and yes. How you figure the connection with Tweaks2k2 and the SD speed? good job!
kipmast said:
Actually yes, and yes. How you figure the connection with Tweaks2k2 and the SD speed? good job!
Click to expand...
Click to collapse
Ha-ha, really happy that it works on your Polaris.
Actually, some photos took on my wedding party were corrupted. It is really depressing.
So I just tried all the possible settings on Polaris.
Luckily, I found it…
same problem here. Lost some value photos on the TC.
If you can't view them on th device (blank screen) they are corrupted.
Looks as a temp problem for the device, as when you approve the photo just taken (ie, by selecting the magnifying glass icon), it's there for good, if not - it shows as if the picture is there (thumbs) but not really.
Sounds (to me) like the device is not handling the temporary picture taken right, and instead of burning it in (=approved), it is left in a temp location (to be erased by following pics).
As I had the problem with email (messaging disappeared), where I discovered in this forum it had to do with inbox/attachments folder path failure in the SD card, I may suspect the photo problem is the same, as most of us use the SD for such storage.

[Q] [HELP] Losing metadata when transferring Photos and Videos

Hi all, this is my first post to XDA forums, I've been a lurker for a while now but I can't seem to find the help I need so I decided to post.
I recently got my Nexus 5 coming from a Nexus S, and I've been trying to migrate all my photos and videos (~700 files) taken on my N2 to my N5 but no matter what methods I've tried I cannot seem to preserve the date that the photos and videos were taken, leading to a jumbled gallery on my N5.
I've tried using copying through USB (both dragging and dropping from the N2 into the N5, and copying onto the computer (preserves date modified/taken) then onto the N5), WiFi transfer apps, Bluetooth and LocalSync. I'm not proficient enough to experiment with adb so I haven't tried that yet.
My N2 is rooted and running CyanogenMod 9.0.0 and my N5 is rooted but running stock KitKat 4.4.2 and I am running Windows 7 64-bit, if any of this helps.
Any help would be appreciated!
adn.t said:
...trying to migrate all my photos and videos...
Click to expand...
Click to collapse
How about uploading everything to the cloud and then downloading to the N5? Although, if all your stuff is in the cloud, you don't really need it on the phone.
Sent from my Nexus 5
didn't work
PhilipTD said:
How about uploading everything to the cloud and then downloading to the N5? Although, if all your stuff is in the cloud, you don't really need it on the phone.
Sent from my Nexus 5
Click to expand...
Click to collapse
I just tried using box storage, and it still doesn't preserve the metadata and instead changed the date modified on my N5 to sometime in 1970... :\
I'd prefer it on the phone itself so I can access it offline as I usually have my mobile data turned off (small data allowance) and am not often in range of a wifi signal
adn.t said:
I just tried using box storage, and it still doesn't preserve the metadata and instead changed the date modified on my N5 to sometime in 1970... :\
I'd prefer it on the phone itself so I can access it offline as I usually have my mobile data turned off (small data allowance) and am not often in range of a wifi signal
Click to expand...
Click to collapse
Ah, in that case, my idea wouldn't work.
So, if I understand correctly, you're having no trouble transferring the files, it's just that the metadata isn't preserved?
Sent from my Nexus 5
PhilipTD said:
Ah, in that case, my idea wouldn't work.
So, if I understand correctly, you're having no trouble transferring the files, it's just that the metadata isn't preserved?
Sent from my Nexus 5
Click to expand...
Click to collapse
yeah, so my gallery goes completely out of order, usually showing the videos as the 'most recent' :\
adn.t said:
yeah, so my gallery goes completely out of order, usually showing the videos as the 'most recent' :\
Click to expand...
Click to collapse
This is a long shot, but maybe you can import them into a PC program that preserves metadata, and then export them to the phone. Maybe Windows Live Photo Gallery, for example.
Sent from my Nexus 5
PhilipTD said:
This is a long shot, but maybe you can import them into a PC program that preserves metadata, and then export them to the phone. Maybe Windows Live Photo Gallery, for example.
Sent from my Nexus 5
Click to expand...
Click to collapse
Windows Live Photo Gallery doesn't seem to have an export to device function, only sharing to facebook and other social networks :\
Any other free PC programs you might know about?
adn.t said:
Windows Live Photo Gallery doesn't seem to have an export to device function, only sharing to facebook and other social networks :\
Any other free PC programs you might know about?
Click to expand...
Click to collapse
Sorry, not off-hand. Try C-Net.

RAZR HD Unwantedly Recovered Deleted Photos after KitKat 4.4.2

Hi,
I just received the KitKat update for my phone in which i didnt like at first... And well now i HATE it as it just caused me a 48 hour argument with my girlfriend.
Anyway, the issue is exactly as i have described... After the update photos that i have previously deleted now magically reappeared in my Gallery... Including the ones of my ex which my girlfriend found which caused a HUGE argument with my current partner.. Why did this happen?
I dont backup my phone and i dont have it synced with my google account... Ive very concerned with my privacy and dont want my information stored with Google and all that Jazz. I dont have the photos stored to my SIM card nor do i have them located elsewhere other than the Gallery.
How can i be sure that what i delete actually gets deleted? This is extremely strange and a little violating to me.
Appreciate the help... Save me from future grief please!
Guystillintrouble.
Aliens...
If they did that, I guarantee you have them backed up somewhere.
Sent from my HTC6525LVW using Tapatalk
Okay well unless my phone is backing itself up without my knowledge i assure you i didnt back it up.
Where would i might find the back up? Because if i cant explain this i will still be the guy in trouble lol. Im innocent i swear!
Thanks guys.
GuyInTrouble said:
Okay well unless my phone is backing itself up without my knowledge i assure you i didnt back it up.
Where would i might find the back up? Because if i cant explain this i will still be the guy in trouble lol. Im innocent i swear!
Thanks guys.
Click to expand...
Click to collapse
Go to your Google account with a web browser or install Google+ from the Play Store (you're looking for an app called Photos with a pinwheel icon) and make sure your photos are permanently deleted
Thank you kindly CWG.
I removed Google photos long ago when I first saw it install with an update. I tried logging onto my Google account and the only photo I saw was the one I have set as my profile picture for google+.
Definitely at a loss here.
GuyInTrouble said:
Thank you kindly CWG.
I removed Google photos long ago when I first saw it install with an update. I tried logging onto my Google account and the only photo I saw was the one I have set as my profile picture for google+.
Definitely at a loss here.
Click to expand...
Click to collapse
Hmm, that is unusual. Not sure what to tell you.

Recovering photos off a VZW Galaxy S6 G920VVRU4BOG9...is it possible yet?

My 7 week old Verizon Samsung Galaxy S6 G920VVRU4BOG9, android version 5.1.1. died yesterday for reasons unknown. It is now back on but has been wiped clean. I had to do what I believe is called a hard reset. I don’t care about anything else on this phone but I’m desperate to get back the pictures and videos. By any chance is it possible yet to recover deleted photos off of a Verizon Samsung Galaxy S6 (G920VVRU4BOG9)? I've been reading about it since yesterday and everything tells me I must root my phone; however, it looks like from what I am reading, even if I wanted to, I canNOT root my particular Verizon S6 model. None of the android data recovery tools appear to work without 1st rooting my phone.
I stupidly do not have a backup of my phone as I believed the VZW cloud was backing up all my data. It did not save my pictures/videos, only my contacts. Samsung tech support was worthless. I’ve disconnected the WIFI and have done almost nothing on the cell today except exchange a few necessary text messages and phone calls. I don’t want to chance overwriting anything if it can somehow be retrieved/salvaged.
I’ve tried Wondershare Dr Fone for Android, Asoftech Data Recovery, Kvisoft Data Recovery, Ease US data recovery. None have worked. Again, from what I’ve been reading, a rooted phone appears to be required in order to locate that lost data using recovery software. The problem seems to be VZW.
Anyhow, I appreciate anyone’s 2cents. If you happen to know of any Geek Squad-like, paid for services, I’m willing to pay someone to get these picture and videos back. Thank you so much for your time!
Did you have Google or Samsung or any other backup turned on?
Yes, I would check Google for a backup of your pictures. I'm assuming no Dropbox account.
rbeavers said:
Did you have Google or Samsung or any other backup turned on?
Click to expand...
Click to collapse
I have a Samsung account so I can use the "find my phone" option in case of a lost or stolen phone. I asked them if they offer any cloud backup and the rep told me NO.
I do have a Google account and Google Drive as well. I couldn't find any of my pictures there though. I really appreciate your response though. Thank you!
Theodric58 said:
Yes, I would check Google for a backup of your pictures. I'm assuming no Dropbox account.
Click to expand...
Click to collapse
I did check my Google account and unfortunately, none of my phone's pictures were in Google Drive. I do not have a dropbox account. Thank you very much for taking the time to respond though!
tdenicola1 said:
I did check my Google account and unfortunately, none of my phone's pictures were in Google Drive. I do not have a dropbox account. Thank you very much for taking the time to respond though!
Click to expand...
Click to collapse
Try changing your search parameters in Google Play....seems I recall a co-worker having a similar issue that he was able to partially resolve using apps that were specifically for Picture recovery. If that doesn't work, you are to the "find someone who can pull stuff off flash memory" stage.
Theodric58 said:
Try changing your search parameters in Google Play....seems I recall a co-worker having a similar issue that he was able to partially resolve using apps that were specifically for If that doesn't work, you are to the "find someone who can pull stuff off flash memory" stage.
Click to expand...
Click to collapse
Thank you. I did try adding those apps- which is great to know they have those! Unfortunately, none of them worked for me. I'm still holding out hope but at the same time realizing the likelihood of getting those pictures back is very slim. Thanks again.
tdenicola1 said:
I did check my Google account and unfortunately, none of my phone's pictures were in Google Drive. I do not have a dropbox account. Thank you very much for taking the time to respond though!
Click to expand...
Click to collapse
Did you try here?
https://photos.google.com/
If it was turned on your phone.
rbeavers said:
Did you try here?
https://photos.google.com/
If it was turned on your phone.
Click to expand...
Click to collapse
I did check there as well. I had a few pictures from 2014, but nothing recent. Thank you for the suggestion though!
I would install es file explorer on it and just go thru all the folders you can find. Even though you aren't rooted you can still copy files should you happen to find them or cache versions of them. You can copy you just can't modify or write to the system folders and such. I used this just yesterday to copy the launcher apk of my Moto Maxx 2 so I could copy out the stock wallpapers. Haha. Good luck.
Sent from my SM-G920V using Tapatalk
A hard reset formats the user data partition. Those files are gone.

Samsung Galaxy S8+ plus cannot migrate Wechat from old phone

Hi,
just got the Samsung Galaxy S8+/plus
found it very awesome,
got some app crashed such as the gallery, however after a few boots the problem is gone.
But the main part is i want to transfer or migrate the WECHAT from my old phone.
My old phone is Huawei Mate 9.
I followed, migrate all the chat from the chat migrate setting. I have 70 chats. I have a few chats over 400MB and probably 2gb to 3 gb in total.
When i try to migrate via the same WIFI network, it said "Network Disconnected" and then stop the transfer.
Are there other ways i can transfer all chats? I could be able to transfer those less than 2mb, but not those big files.
Please help!!
rayraymond said:
Hi,
just got the Samsung Galaxy S8+/plus
found it very awesome,
got some app crashed such as the gallery, however after a few boots the problem is gone.
But the main part is i want to transfer or migrate the WECHAT from my old phone.
My old phone is Huawei Mate 9.
I followed, migrate all the chat from the chat migrate setting. I have 70 chats. I have a few chats over 400MB and probably 2gb to 3 gb in total.
When i try to migrate via the same WIFI network, it said "Network Disconnected" and then stop the transfer.
Are there other ways i can transfer all chats? I could be able to transfer those less than 2mb, but not those big files.
Please help!!
Click to expand...
Click to collapse
Anyone knows please help
rayraymond said:
Anyone knows please help
Click to expand...
Click to collapse
This is the way I have tried for those for may be interested.
I have a windows 10 surface pro. I downloaded the wechat for Windows and backup the selected chat.
Back up on pc.
Once this is finished, I log off and connect the new phone by scanning the qr code. And then select "restore to phone."
This is the way I made it for myself
All via WiFi.
rayraymond said:
Anyone knows please help
Click to expand...
Click to collapse
Sorry mate, doing it now and it is going smooth as butter.
I took sim out of old phone (6P), popped it into s8+, updated software, messed around with a couple of apps, then simply went into chat migration on old phone and set up the scan code ready to go.
Then I logged into wechat on s8+, verified new phone with the code, then simply scanned code. Boom. all migrated.
Cheers
EDIT: Actually - wait - there's no bloody chat in it - lol.

Categories

Resources