I'll be as brief as possible. If you need clarification, just ask. I don't expect to solve this problem quickly, but any help is appreciated. Thanks in advance.
I cannot sync contacts with my main Live account (which is set up with Windows Live Domains). Whenever I leave the Contacts option checked, the phone displays "Attention required" after a few minutes of syncing, and then "Error 0x86000106". It also briefly displays "Contacts: 1/0".
Emails and appointments sync flawlessly on that account, and contacts syncing works flawlessly with *any other* accounts I have, even with another Live account with a custom domain.
Here's what I tried so far, without success:
- Posted this problem to the Microsoft Answers forum (no help)
- Hard resetted the phone
- Changed phone's time zone
- Changed phone's region and language
- Enabled logging (where's that log stored?)
- Removed and readded all my contacts (I have about 120 contacts)
- Tried syncing with just one or two contacts
- Tried syncing via both WiFi and OTA
- Tried changing some personal info on the account profile
I've actually found that error code on Microsoft's website, but they say it's related to Outlook/Exchange and Activesync (it's trying to sync a corrupted item, and removing the offender causes the sync to continue). However, I cannot imagine how that corruption could be possible as I am not using Outlook.
Any ideas? Is it possible to "clear" the account in any way?
Bump... Anything? Anyone? I had resetted the phone a few more times, still no luck.
Try this
Uncheck sync contacts, then sync the whole thing. Then check sync contacts and see if it works
wpxbox, thanks for the reply. I can't uncheck to sync contacts now because this is my primary ID (I can only uncheck email). However, I did some tests a while ago and used this ID as a secondary account - unchecking Contacts would yield a successful sync, but the error would come back if I check Contacts again.
Just as you said above, its probably trying to sync a corrupted contact, and removing the corrupted contact should let it sync successfully. It doesn't matter if you are using Outlook or not, the server itself is a Microsoft Exchange server, and very rarely, something like this happens.
More than likely, you'll have to find the offending contact and try to sync again.
I would export all my contacts, delete them from my Live account (clear it out completely), then separate the exported contacts into groups of 10 or 20 contacts each, and then import each group, and sync after each import. This will allow you to make sure your contacts all sync successfully, and if there is a corrupted one, you can narrow it down to the last group you imported of 10 or 20 contacts. Makes it easy to track down the culprit.
That would be a god way. Good idea
prjkthack, thanks for the reply but I already did that. Phone won't sync even with an empty contact list. Still could be a corrupt contact, but where would it be? I used Outlook to access the contacts list and see if something comes up but no luck either (btw, Outlook syncs flawlessly).
And before someone say it, I already contacted Microsoft about it but they just keep sending me back and forth between the Microsoft Answers team, the Windows Live Mobile team and the Windows Live forum without giving me any solutions at all.
Nothing? Oh well, I'm doomed....
Related
Hi all-
I am having some trouble with active sync and outlook. I have a standard rom fuze syncing to outlook 2000 on a windows xp computer. The other day after a sync I noticed my contacts in outlook were all deleted, yet they are still on the phone. I noticed in active sync on the computer that it is only syncing the calendar, favorites and files, not contacts. When I look in the active sync program on the phone I see that the contacts option is now grayed out and is not available to select. I am not worried about loosing my database, I use pim backup, I just want to get my contacts back onto my computer. I have been using windows phones for several years and have never come across this problem before..
I deleted the partnership both on the phone and on the computer, and then re established the syncing partnership. At first if appeared it would sync the contacts, but when the syncing process was done, I was back to where I started with the contacts grayed out again.
I did come across these threads:
http://forum.xda-developers.com/showthread.php?t=428257
http://forum.xda-developers.com/showthread.php?t=264609
http://forum.xda-developers.com/showthread.php?t=246075
and none of them provided any help to my situation.
One person did suggest installing some office xp updates which did not help, someone suggested to hard reset the phone but before I do that I wanted to ask if anyone knows of anything else I can try, and how I can prevent this from happening again. Any help would be greatly appreciated!
Jon
http://myphone.microsoft.com/ its free, use it next time.
Handy thing that
thanks Jack of Clubs for the helpful link. I will definately check that out...
But for now, I need to get those contacts back into outlook. I use outlook to sync from my windows phone to a few nokia phones.
Anyone have any ideas I can try before a hard reset?
You didn't setup any type of exchange for your contacts for another server did you? Since my move to Vista/7 and the updated WMDC I haven't had that problem. Good luck...let us know how its sovled.
no, i don't have any type of exchange setup. just basic syncing to activesync through usb cable. quite baffling to me..
Deleted Out look contacts
This happened to me, luckily i found all my contacts in the deleted folder of Outlook and simply restored them, it has to do with the direction of syncing, i.e. pc to device or device to pc, on will over write the other......
yes, I did copy the deleted items back into the contact database.
I am trying to figure out how to re establish the syncing relationship between the phone and outlook..
jonyboy27 said:
yes, I did copy the deleted items back into the contact database.
I am trying to figure out how to re establish the syncing relationship between the phone and outlook..
Click to expand...
Click to collapse
thats really hard to do. i couldnt figure it out the one time i ended the partnership then tried to re-establish it.
hi guys,
I started having this problem last friday.
I had my omnia 7 synced with windows live - i keep my emails, contacts and calendar there and sync it live with my phone.
Last friday suddenly all of my contacts have dissapeared from people hub (ok, not all - facebook contacts where still there, but all of my live contacts (800 positions) was gone!!!
It is stil available on my live account, but it just doesnt sync contacts with my mobile anymore.
When you go to accounts it says there is some problem and it keeps trying to sync but no luck.
It did happen to me on wm6.5 and gmail sync before - but there i could do resetup - disable syncing, clear all sync options and enable it again - it used to solve wm6.5 problem but does not help with current issue.
anyone else experiencing similar issues?
I just did phone reset and configured everything again - still no luck with hotmail contacts ;( everything else from live syncs well...
That's a new one...
lzyla said:
hi guys,
I started having this problem last friday.
I had my omnia 7 synced with windows live - i keep my emails, contacts and calendar there and sync it live with my phone.
Last friday suddenly all of my contacts have dissapeared from people hub (ok, not all - facebook contacts where still there, but all of my live contacts (800 positions) was gone!!!
It is stil available on my live account, but it just doesnt sync contacts with my mobile anymore.
When you go to accounts it says there is some problem and it keeps trying to sync but no luck.
It did happen to me on wm6.5 and gmail sync before - but there i could do resetup - disable syncing, clear all sync options and enable it again - it used to solve wm6.5 problem but does not help with current issue.
anyone else experiencing similar issues?
I just did phone reset and configured everything again - still no luck with hotmail contacts ;( everything else from live syncs well...
Click to expand...
Click to collapse
First I've heard of such an issue. Pretty strange, actually.
Couldn't find any info on the Windows Live site. Your carrier tech support might be a good option.
Good luck.
hmm I don't think it's operator issue.
Even when I restart the phone from factory settings and work on wifi only the problem persists....
Depending on which account I choose in email&accounts settings I manage to sync different parts of information like my live profile picture, my hotmail emails are being synced but not the contacts.
I have 828 contacts in my live account, but when I go to SETTINGS\EMAIL&ACCOUNT I see LIVE connection greyed out and synchronizing.
it keeps syncing contacts it says, but something must be wrong as it never stops (it goes far beyond my 828 contacts - wright now it says it is sycning contact no 15498 )
Hi all,
I noticed a few days ago my HD7's battery was lasting just a few hours after a full recharge. I have now found that the phone is constantly syncronising all the email accounts! (1 live, 1 exchange & 1 Imap)
All 3 accounts are greyed out in the email settings page, so I can't even remove them.
I don't want to do a factory reset as I'll lose all of my Txt messages
Anyone have any ideas...?
Cheers
JQ
Have you rebooted your phone? Also, not absolutely certain about saving text messages but, I believe Live will restore all settings and info after a hard reset. It did on mine when I was switching out HD7s. Just make sure Live sync has run.
Well hard reset will definitely not bring back smses.
As for the sync: for 99% it's some kind of currupted email data.
Maybe try to clean these email accounts. It must be something like that.
I've had similar issue but with looped Contacts sync. Device was endlessly counting synced contacts, I was forcing this to stop after reaching 20000......
The problem was gone once I cleaned my contacts and removed corrupted data. This problem appeared after I made first ActiveSync from my WM6.5 device.
Now it's fine. WLive syncs hotmail emails, calendar and contacts.
Hope this helps......
Hmmmm not sure I can clean out my emails...
The live account has no emails in there, and my Exchange account has over 11,000 so don't want to mess with that!
I've tried disconecting from the internet (airplane mode etc) to see if the sync ever times out but it never does.
Q
jamesquintin said:
The live account has no emails in there, and my Exchange account has over 11,000 so don't want to mess with that!
Click to expand...
Click to collapse
Do you try to sync all that 11,000 emails to your phone? Or just a few days worth of it?
Only the last 7 days worth.
I've changed the passwords on all my email accounts, thinking it might stop as it cant access it, but no joy...
Wierdly the Hotmail mail icon on the start screen has dissapeared and is gone from the apps list (ie I can't go into my hotmail email list)...
Q
Hard to say. It may be a problem started with 11000 emails but I am not sure.
But I'm sure there are some things which cause sync corruption and in this case
only hard reset helps. I think 11000 emails is sick for a device.
it started when my live account didn't update with new emails.
Now the live account is in the email list (under settings) but has completly gone from the rest of the phone! Like if I try and forward a picture via messaging, the hotmail account is not listed, when the exchange and Imap accounts are...
Hopefully the next update will be here within a week or so, and that may solve my problem...
Q
Same problem here, but with contacts. Live is constantly syncing. If you want to stop it, turn off wifi, turn off data and 3G in cellular settings and it will stop. Then go to settings for that account and write some bull**** in server adress. It will not be able to connect again.
I tried to clean all contacts from my live account, then sync with phone (which removes contacts from phone). Then i imported the contacts again to live and synced again. sync loop was back...
Any advices? This is common problem with all WP7 phones. Lot of people have this problem. I also dont want to hard reset. I am using different live account, which syncs just fine.
chumaj001 said:
Same problem here, but with contacts. Live is constantly syncing. If you want to stop it, turn off wifi, turn off data and 3G in cellular settings and it will stop. Then go to settings for that account and write some bull**** in server adress. It will not be able to connect again.
I tried to clean all contacts from my live account, then sync with phone (which removes contacts from phone). Then i imported the contacts again to live and synced again. sync loop was back...
Any advices? This is common problem with all WP7 phones. Lot of people have this problem. I also dont want to hard reset. I am using different live account, which syncs just fine.
Click to expand...
Click to collapse
I don't think you can deal with it without hard reset.
I had this contacts loop and it was caused by corrupted and doubled contacts in Hotmail, plus the number of it - it was 1400.
After I sorted this - cleaned, removed empty ones and unnecessary, everything works perfect. So the deal is to clean corrupted data.
problem is that the email accounts never time out, even if there is no data connection, therefore I can't change passwords or anything...
Try to use airplane mode. It should disconnect everything.
yup tried that, no joy
i started using a samsung omnia 7 this weekend, and had the same problem with stuck e-mails. a soft reset while in flight mode did the trick for me. i could then delete all the accounts that were stuck.
Hello,
I set up my Focus to sync with Google calender. When entering an item from a computer to google calender, it'll sync to my phone just fine. When entering an item from my phone, it will NOT sync to Google calender. It'll still show on my phone, but when logging online from a computer, it will not show anything.
Build - Nodo
Phone - Focus
I've tried the setting my google calender to accept all invitation, but nothing works. I also tried searching and came up with nothing. My Windows Live account is turned off also, and I make sure when entering items, it's going to my google calender. Anyone have any ideas how to fix this?
I am having no issues syncing my Google Calendar.
Make sure when you make a new appointment, that the Account box has your Google Account chosen.
Also, changes are not reflected immediately. Sometimes it can take up to an hour to sync your changes. Try forcing a sync through the options menu (tap and hold on the account you want to sync) and look to see if it updated.
prjkthack said:
Make sure when you make a new appointment, that the Account box has your Google Account chosen.
Click to expand...
Click to collapse
THIS.
Seriously, it took me losing all of my Calendar data when I reset my phone one time, to figure out that I was missing that Account box...
Except it was on Android and I was leaving it on Device Only.
At least on WP7, the default box is your Live account so all your appointments should be on Live.
Regardless, the reason it isn't syncing is most likely due to the above.
More in depth stuff here
Sync'ing Google Calendar FROM Phone TO Web
I have been in contact with Google people and they are aware of the problem and working on it. SLOWLY!
Anyone who flashed the new android L factory image facing this issue where not all the contacts from exchange server are getting sync'd?
Not working for me either. Also calendar from Exchange (Office 365 in my case) is not getting synced, and I cannot even see it in the list of available calendars.
testinguser said:
Anyone who flashed the new android L factory image facing this issue where not all the contacts from exchange server are getting sync'd?
Click to expand...
Click to collapse
Can you sync email normally? I couldn't even sync email since it told me exchange services has stopped every seconds
E-mail sync works fine, and even the Exchange policies came through correctly (PIN & encryption in my case). Posted question to Google Product forums as well.
UPDATE: Now after 2,5 hours of waiting, I do see calendar items and also contacts being synced from Exchange, so I'm considering this working for me at least for now.
My exchange is not working. Just syncing mail forever (nothing ever comes up) and calendar wont show. I have cleared data for exchange and gmail and deleted and readded the account several times. No luck at all. Please help me, I need to get to my work mail!!
Just an update. The issue is now resolved.
Here is what I did: I completely removed the exhange server account. Reset phone. Create exhchange server account and let it do it's thing while it was pulling down the info rather than try to much around with the phone this time around. Worked just fine. All contacts / emails / calendar everything sync'd correctly. I am connecting to outlook.office365.com.
testinguser said:
Just an update. The issue is now resolved.
Here is what I did: I completely removed the exhange server account. Reset phone. Create exhchange server account and let it do it's thing while it was pulling down the info rather than try to much around with the phone this time around. Worked just fine. All contacts / emails / calendar everything sync'd correctly. I am connecting to outlook.office365.com.
Click to expand...
Click to collapse
During the time for syncing, have you received any notification ( error) which tells you the "Exchange services has stopped" ?
testinguser said:
Just an update. The issue is now resolved.
Here is what I did: I completely removed the exhange server account. Reset phone. Create exhchange server account and let it do it's thing while it was pulling down the info rather than try to much around with the phone this time around. Worked just fine. All contacts / emails / calendar everything sync'd correctly. I am connecting to outlook.office365.com.
Click to expand...
Click to collapse
Hi, please help me. I have a company Exchange account on my N5 and everything works well, except the contacts sync. If I create a new contact on Nexus 5, it won't be sync to Exchange. In the opposite direction - from desktop to N5 - works well. (I choose the "Exchange contact", if I create a new contact, please tell me other something...) All the other syncs work well, like calendar, e-mail, only this way doesn't work. So what is your opinion, your method can help me as well? Or it is a bug in Lollipop? If I remember, it worked well with 4.4.4, but I'm not sure
I deleted all phones from Exchange (there were N5 a few times and my last phones as well) and my Exchange account from phone as well. Next I sync and the result is: when I create a new contact on the N5, it will be appear in the "Recommend Contacts" account. Then I can move it to "Contacts" account. It isn't complete solution, but better then earlier