[Q] WP7 & LIVE sync problems - Windows Phone 7 Q&A, Help & Troubleshooting

hi guys,
I started having this problem last friday.
I had my omnia 7 synced with windows live - i keep my emails, contacts and calendar there and sync it live with my phone.
Last friday suddenly all of my contacts have dissapeared from people hub (ok, not all - facebook contacts where still there, but all of my live contacts (800 positions) was gone!!!
It is stil available on my live account, but it just doesnt sync contacts with my mobile anymore.
When you go to accounts it says there is some problem and it keeps trying to sync but no luck.
It did happen to me on wm6.5 and gmail sync before - but there i could do resetup - disable syncing, clear all sync options and enable it again - it used to solve wm6.5 problem but does not help with current issue.
anyone else experiencing similar issues?
I just did phone reset and configured everything again - still no luck with hotmail contacts ;( everything else from live syncs well...

That's a new one...
lzyla said:
hi guys,
I started having this problem last friday.
I had my omnia 7 synced with windows live - i keep my emails, contacts and calendar there and sync it live with my phone.
Last friday suddenly all of my contacts have dissapeared from people hub (ok, not all - facebook contacts where still there, but all of my live contacts (800 positions) was gone!!!
It is stil available on my live account, but it just doesnt sync contacts with my mobile anymore.
When you go to accounts it says there is some problem and it keeps trying to sync but no luck.
It did happen to me on wm6.5 and gmail sync before - but there i could do resetup - disable syncing, clear all sync options and enable it again - it used to solve wm6.5 problem but does not help with current issue.
anyone else experiencing similar issues?
I just did phone reset and configured everything again - still no luck with hotmail contacts ;( everything else from live syncs well...
Click to expand...
Click to collapse
First I've heard of such an issue. Pretty strange, actually.
Couldn't find any info on the Windows Live site. Your carrier tech support might be a good option.
Good luck.

hmm I don't think it's operator issue.
Even when I restart the phone from factory settings and work on wifi only the problem persists....
Depending on which account I choose in email&accounts settings I manage to sync different parts of information like my live profile picture, my hotmail emails are being synced but not the contacts.
I have 828 contacts in my live account, but when I go to SETTINGS\EMAIL&ACCOUNT I see LIVE connection greyed out and synchronizing.
it keeps syncing contacts it says, but something must be wrong as it never stops (it goes far beyond my 828 contacts - wright now it says it is sycning contact no 15498 )

Related

Active Sync not allowing calendar synchronization

Please help.
I have an XDA2i and I'm running Active Sync 4.2.0. When I try to sync, everything works fine, except I cannot select calander as a sync option with my XDA. Where I would normally go into options and check the box for calendar, there is no check box.
This is really starting to do my nut in as I've tried creating a new profile but the problem follows the profile. Any suggestions would be mostly appreciated.
Thanks
Have you got a default calendar set-up in outlook?
Yes...it used to work. It suddenly stopped allowing any synchronization, that's when I created a new profile for the XDA2i and updated to 4.2 but it will now not synchronize Calendar. It will sync the Contacts & tasks but the most important thing for my work is the Calendar.
Thanks
Calander problem and other queries
Hi I have had an xda2i in the past and it all worked fine with the Calander. This week my newer model xdamini S broke down so I turned to the replacment xda2i i had been sent when the other one packed up and I just cant get it to recognise the calander. Its just not in the list. As you say contacts etc is there but Calander is not. The strange thing is when setting up connection you can choose to sync with calander, contacts etc which I select only to find that once the sync occurs Calander is just not in the list. Can anyone you had anyone help solving this?? Im using outlook 2003. Also the xda2i im using has not got the latest drivers I have looked for them on the 02 site but they dont seem to be their anymore. Finally, what does the radio version do anyway? Help with these issues would be greatly appreciated.
Right then....
...The only workaround I have managed to find is simple...
1) Remove the ActiveSync software and all pairings
2) Hard Reset the XDA2i (yes, that means everything is lost is nothing has sync'd)
3) Re-install ActiveSync and recreate the partnership again.
It seems drastic, but since doing that the XDA2i now functions perfectly. Hope this helps some people (I'm reluctant to try anything like this on my new Mini S cos I can't get it to partner up at all..but that's another thread )

lost contacts and calender

Ok i have a strange problem,
today i lost all my contacts and calender entries from my orbit 2?
now looking around the forum theres a few things mentioned about outlook.
now i have vista so dont use outlook and never have.
i have checked my sync settings and it shows not to sync contacts just media ect i have connected my phone lots of times and not had a problem with it deleating anything.
anyone shed any light on this please

Help! Stuck in constant email syncronise!

Hi all,
I noticed a few days ago my HD7's battery was lasting just a few hours after a full recharge. I have now found that the phone is constantly syncronising all the email accounts! (1 live, 1 exchange & 1 Imap)
All 3 accounts are greyed out in the email settings page, so I can't even remove them.
I don't want to do a factory reset as I'll lose all of my Txt messages
Anyone have any ideas...?
Cheers
JQ
Have you rebooted your phone? Also, not absolutely certain about saving text messages but, I believe Live will restore all settings and info after a hard reset. It did on mine when I was switching out HD7s. Just make sure Live sync has run.
Well hard reset will definitely not bring back smses.
As for the sync: for 99% it's some kind of currupted email data.
Maybe try to clean these email accounts. It must be something like that.
I've had similar issue but with looped Contacts sync. Device was endlessly counting synced contacts, I was forcing this to stop after reaching 20000......
The problem was gone once I cleaned my contacts and removed corrupted data. This problem appeared after I made first ActiveSync from my WM6.5 device.
Now it's fine. WLive syncs hotmail emails, calendar and contacts.
Hope this helps......
Hmmmm not sure I can clean out my emails...
The live account has no emails in there, and my Exchange account has over 11,000 so don't want to mess with that!
I've tried disconecting from the internet (airplane mode etc) to see if the sync ever times out but it never does.
Q
jamesquintin said:
The live account has no emails in there, and my Exchange account has over 11,000 so don't want to mess with that!
Click to expand...
Click to collapse
Do you try to sync all that 11,000 emails to your phone? Or just a few days worth of it?
Only the last 7 days worth.
I've changed the passwords on all my email accounts, thinking it might stop as it cant access it, but no joy...
Wierdly the Hotmail mail icon on the start screen has dissapeared and is gone from the apps list (ie I can't go into my hotmail email list)...
Q
Hard to say. It may be a problem started with 11000 emails but I am not sure.
But I'm sure there are some things which cause sync corruption and in this case
only hard reset helps. I think 11000 emails is sick for a device.
it started when my live account didn't update with new emails.
Now the live account is in the email list (under settings) but has completly gone from the rest of the phone! Like if I try and forward a picture via messaging, the hotmail account is not listed, when the exchange and Imap accounts are...
Hopefully the next update will be here within a week or so, and that may solve my problem...
Q
Same problem here, but with contacts. Live is constantly syncing. If you want to stop it, turn off wifi, turn off data and 3G in cellular settings and it will stop. Then go to settings for that account and write some bull**** in server adress. It will not be able to connect again.
I tried to clean all contacts from my live account, then sync with phone (which removes contacts from phone). Then i imported the contacts again to live and synced again. sync loop was back...
Any advices? This is common problem with all WP7 phones. Lot of people have this problem. I also dont want to hard reset. I am using different live account, which syncs just fine.
chumaj001 said:
Same problem here, but with contacts. Live is constantly syncing. If you want to stop it, turn off wifi, turn off data and 3G in cellular settings and it will stop. Then go to settings for that account and write some bull**** in server adress. It will not be able to connect again.
I tried to clean all contacts from my live account, then sync with phone (which removes contacts from phone). Then i imported the contacts again to live and synced again. sync loop was back...
Any advices? This is common problem with all WP7 phones. Lot of people have this problem. I also dont want to hard reset. I am using different live account, which syncs just fine.
Click to expand...
Click to collapse
I don't think you can deal with it without hard reset.
I had this contacts loop and it was caused by corrupted and doubled contacts in Hotmail, plus the number of it - it was 1400.
After I sorted this - cleaned, removed empty ones and unnecessary, everything works perfect. So the deal is to clean corrupted data.
problem is that the email accounts never time out, even if there is no data connection, therefore I can't change passwords or anything...
Try to use airplane mode. It should disconnect everything.
yup tried that, no joy
i started using a samsung omnia 7 this weekend, and had the same problem with stuck e-mails. a soft reset while in flight mode did the trick for me. i could then delete all the accounts that were stuck.

[Q] Error syncing contacts from Live

I'll be as brief as possible. If you need clarification, just ask. I don't expect to solve this problem quickly, but any help is appreciated. Thanks in advance.
I cannot sync contacts with my main Live account (which is set up with Windows Live Domains). Whenever I leave the Contacts option checked, the phone displays "Attention required" after a few minutes of syncing, and then "Error 0x86000106". It also briefly displays "Contacts: 1/0".
Emails and appointments sync flawlessly on that account, and contacts syncing works flawlessly with *any other* accounts I have, even with another Live account with a custom domain.
Here's what I tried so far, without success:
- Posted this problem to the Microsoft Answers forum (no help)
- Hard resetted the phone
- Changed phone's time zone
- Changed phone's region and language
- Enabled logging (where's that log stored?)
- Removed and readded all my contacts (I have about 120 contacts)
- Tried syncing with just one or two contacts
- Tried syncing via both WiFi and OTA
- Tried changing some personal info on the account profile
I've actually found that error code on Microsoft's website, but they say it's related to Outlook/Exchange and Activesync (it's trying to sync a corrupted item, and removing the offender causes the sync to continue). However, I cannot imagine how that corruption could be possible as I am not using Outlook.
Any ideas? Is it possible to "clear" the account in any way?
Bump... Anything? Anyone? I had resetted the phone a few more times, still no luck.
Try this
Uncheck sync contacts, then sync the whole thing. Then check sync contacts and see if it works
wpxbox, thanks for the reply. I can't uncheck to sync contacts now because this is my primary ID (I can only uncheck email). However, I did some tests a while ago and used this ID as a secondary account - unchecking Contacts would yield a successful sync, but the error would come back if I check Contacts again.
Just as you said above, its probably trying to sync a corrupted contact, and removing the corrupted contact should let it sync successfully. It doesn't matter if you are using Outlook or not, the server itself is a Microsoft Exchange server, and very rarely, something like this happens.
More than likely, you'll have to find the offending contact and try to sync again.
I would export all my contacts, delete them from my Live account (clear it out completely), then separate the exported contacts into groups of 10 or 20 contacts each, and then import each group, and sync after each import. This will allow you to make sure your contacts all sync successfully, and if there is a corrupted one, you can narrow it down to the last group you imported of 10 or 20 contacts. Makes it easy to track down the culprit.
That would be a god way. Good idea
prjkthack, thanks for the reply but I already did that. Phone won't sync even with an empty contact list. Still could be a corrupt contact, but where would it be? I used Outlook to access the contacts list and see if something comes up but no luck either (btw, Outlook syncs flawlessly).
And before someone say it, I already contacted Microsoft about it but they just keep sending me back and forth between the Microsoft Answers team, the Windows Live Mobile team and the Windows Live forum without giving me any solutions at all.
Nothing? Oh well, I'm doomed....

Sync?

Hello,just bought the HTC one mini,great phone.My calendar doesn't seem to sync with Facebook.Is everyone facing the same problem?
Sent from my HTC One mini using xda app-developers app
Hi all. It seems I am experiencing the same issue since a few days now, and I cannot seem to find the root cause at all.
For some strange reason, Facebook and Google won't sync, and I keep getting this sync error all the time.
I use Google Calendar Sync program on my laptop, so that I can sync my Outlook calendar with the Google calendar, and everything works fine, and worked fine when I initially installed it, seeing my outlook meetings also on my phone.
I have no idea what I could have done on the phone to get this sync error. The accounts are right and have the correct passwords. And, also, if I log on to my Google calendar on my laptop after syncing it using the above software, I can see the synced meetings from Outlook.
I have also attached some screenshots. If anybody has any idea it would be great. I don't want to reset my phone.
So I managed to get the Google sync solved by removing and re-adding it, everything syncs fine, for now at least
But Facebook calendar just won't sync at all. I removed and re-added the account several times, rebooted the phone but still nothing. The app cannot be un-installed as it is built in. Anyway, I un-installed the updates and re-updated the app, and no results.
It is really not much big of a deal not having the birthdays of my facebook friends in the calendar, but still, I don't understand why it won't sync.
If somebody faced the same problem, any suggestions would be much appreciated.

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