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ATT Insurance cover "hacked" phones?

Not sure if this is right forum, so mods please move if necessary. Today I unfortunately drooped my Captivate, which cracked the digitizer, but not the glass. Phone still works, but the screen is all wonky, so I went to the ATT store and found out that luckily my phone was insured. They said I was approved via insurance and they would send me a new phone, but when it arrives i must send the broken one to them. Problem is my old has the unofficial Froyo 2.2 update, although nothing else. My question is: will ATT inspect the phone when I send it back and subsequently dishonor my insurance claim? And should I try to flash it back to 2.1?

whenemusattack said:
Not sure if this is right forum, so mods please move if necessary. Today I unfortunately drooped my Captivate, which cracked the digitizer, but not the glass. Phone still works, but the screen is all wonky, so I went to the ATT store and found out that luckily my phone was insured. They said I was approved via insurance and they would send me a new phone, but when it arrives i must send the broken one to them. Problem is my old has the unofficial Froyo 2.2 update, although nothing else. My question is: will ATT inspect the phone when I send it back and subsequently dishonor my insurance claim? And should I try to flash it back to 2.1?
Click to expand...
Click to collapse
Well... if the phone still works, then you should flash it back to JH6 (2.1) before you send it to them just in case.

I would think it wouldn't even matter. That had nothing to do with you dropping the phone. It's still broken. You can do the one click back to JF6 if you can get USB debugging turned on though.

It doesn't matter. You dropping the phone has nothing to do with leaked firmware. This is why you party for insurance and a deductible, so you can make a claim.
Sent from my SAMSUNG-SGH-I897 using XDA App

its usually only warranty that doesnt cover phones that are hacked but hey you dropped it the digitizer didnt crack because of the leaked firmware right

I used to work for att and it doesn't matter. But keep in mind that if you ever have to do a claim again, turn your phone off and wait for a few hours and say that you lost it. That way you don't have to send it back when you receive the replacement.
Sent from my SAMSUNG-SGH-I897 using XDA App

Thanks for that little tip.

if you are paranoid just use odin to go back to stock...also do a master clear.

I'd wipe and flash to stick regardless. Just to play it safe.
Sent from my SAMSUNG-SGH-I897 using XDA App

How much is the deductible on our phone ?

torred said:
How much is the deductible on our phone ?
Click to expand...
Click to collapse
$125 for ours.

[Q] HELP! USB plug on phone is broken...how to flash to stock for warranty exchange?

OK so something broke with the mini USB connector on my Inspire and I can't get a connection to the power outlet or computer anymore. I figured I would send in my phone to get a warranty exchange but I have Android Revolution right now and since a rooted phone is out of warranty I am going to get smacked with a fee. Is there any possible way to reset the phone or flash back to stock without a USB connection? Should I just let the battery die before I send it back so they can't charge it and see that its rooted? Help!!

I'm kind of in the same boat as you, today i dropped my phone out of a truck and now the speaker sounds like it's through a McDonalds speaker box. I need to restore to factory but i have Coredroid 6.7 and with that came with EXT4 i was wondering how to get it back to EXT3 or if it was necessary and is there any tools besides ACE to restore it? Im not having alot of luck with ACE and afraid to press the stock rom without going back to EXT3. Any help would be greatly appreciated thanks!

wesc011 said:
OK so something broke with the mini USB connector on my Inspire and I can't get a connection to the power outlet or computer anymore. I figured I would send in my phone to get a warranty exchange but I have Android Revolution right now and since a rooted phone is out of warranty I am going to get smacked with a fee. Is there any possible way to reset the phone or flash back to stock without a USB connection? Should I just let the battery die before I send it back so they can't charge it and see that its rooted? Help!!
Click to expand...
Click to collapse
Find a way to get your SD card in a media slot.
Sent from my Inspire 4G using XDA App

Unrooting will be pretty easy. Just get a micro sd adapter and mount the SD on your pc. The copy the pd*.img rom to the root of the card. Then put the card back in the phone and boot in to Hboot and install the ROM.
FIRST, though you need to get S-OFF. That will be more tricky. You'll need to copy some files from the hack kit to your SD card and run some commands from the terminal window on the device.

1.18.12 said:
Find a way to get your SD card in a media slot.
Sent from my Inspire 4G using XDA App
Click to expand...
Click to collapse
What do I do after that? Format the SD Card? Won't they still be able to tell I have a custom rom flashed?

wesc011 said:
What do I do after that? Format the SD Card? Won't they still be able to tell I have a custom rom flashed?
Click to expand...
Click to collapse
See my post. That is what he was getting at...

Where do I find which commands to run in order to get S-OFF? I only have like 50% left on my battery.

wesc011 said:
Where do I find which commands to run in order to get S-OFF? I only have like 50% left on my battery.
Click to expand...
Click to collapse
I would suggest you turn off anything not absolutely needed. Maybe even airplane mode I'f you can go without a phone.
Sent from my Inspire 4G using XDA App

1.18.12 said:
I would suggest you turn off anything not absolutely needed. Maybe even airplane mode I'f you can go without a phone.
Sent from my Inspire 4G using XDA App
Click to expand...
Click to collapse
i've done that, but i still need to know how to flash back to stock and get S-ON before it runs out

wesc011 said:
i've done that, but i still need to know how to flash back to stock and get S-ON before it runs out
Click to expand...
Click to collapse
You can get to stock through hboot and flashing the Stock RUU.
I'm just not sure how you can get S-On without ADB. Unless there's some way to run the commands through the Terminal on your phone.

There are other options especially since most ATT stores wont check and have no idea:
Flash the rooted or unrooted stock ROM without the sideloading option that the look and feel appears stock and walk to the store.
Get wife and/or girlfriend out of the house, remove battery, battery and lower cover and treat the phone with 10 sec microwave (I never said this)....
99% chance that it is bricked.
Both is fraudulent reg. warranty claims (as is rooting) but I guess we all know this.*
*That's just the legal sticker - LOL

The microwave thing isn't a bad idea... but main questions is do i need to go back to EXT3 for Stock RUU?

Bradbetheman said:
The microwave thing isn't a bad idea... but main questions is do i need to go back to EXT3 for Stock RUU?
Click to expand...
Click to collapse
Re-installing the stock RUU will replace the EXT4 with the original image so it won't matter. The RUU replaces just about every partition on the phone. The only thing you have to worry about is the S-OFF which you can disable, but they likely won't even notice--especially if they can't boot it anyway because the battery is dead.

@ the dead battery comments, why on earth wouldn't they put a battery w/ some juice in it to check the phone? That would the first thing I did.

ok..so I called AT&T and told them that something broke inside the USB connector on the phone (probably stupid) and tried to get a warranty exchange, and they said it was physical damage to the phone so I am not eligible for a replacement.
my question is this...if I pull the whole microwave thing and take it into the ATT store, will there be a note or something on my account saying that I had already called and told them something was broken?
i just find it absolutely ridiculous that although there is no water/physical damage to the phone, they can tell me i damaged the phone and now I'm screwed after only having it for 2 months...

ATT does keep phone logs but I have NO idea if they show up on your account if they pull it up on the screen in the store.
Anybody from ATT here?
I'd brick it and just walk in.
- Sent from Inspire 4G using XDA App -

Bradbetheman said:
I'm kind of in the same boat as you, today i dropped my phone out of a truck and now the speaker sounds like it's through a McDonalds speaker box. I need to restore to factory but i have Coredroid 6.7 and with that came with EXT4 i was wondering how to get it back to EXT3 or if it was necessary and is there any tools besides ACE to restore it? Im not having alot of luck with ACE and afraid to press the stock rom without going back to EXT3. Any help would be greatly appreciated thanks!
Click to expand...
Click to collapse
As a guy who has worked with AT&T Warranty exchange, I will tell you right now: Physical damage, as per dropping the phone, isn't covered by warranty. If the people at the factory see any damage inside the phone, they'll still charge you for it.

wesc011 said:
ok..so I called AT&T and told them that something broke inside the USB connector on the phone (probably stupid) and tried to get a warranty exchange, and they said it was physical damage to the phone so I am not eligible for a replacement.
my question is this...if I pull the whole microwave thing and take it into the ATT store, will there be a note or something on my account saying that I had already called and told them something was broken?
i just find it absolutely ridiculous that although there is no water/physical damage to the phone, they can tell me i damaged the phone and now I'm screwed after only having it for 2 months...
Click to expand...
Click to collapse
Yes, they keep a log of that, actually, it's stored in the system: Your name, last 4 of the social and the written log file. Basic keywords on there is "Damaged port/prongs". Damage to the port is considered as physical damage and isn't covered. Did you pay for the 4.99 insurance? That might cover it, and you'll be routed to the insurance company Asurion.

You may want to try HTC directly. They may well repair it for you for free. I think they are more customer service oriented than ATT... The downside is you'd be without a phone for a while.

I have a Brilliant idea ,But will it work

i recently broke my phone with a cracked screen.not sure if the phone file explorer works to unroot my phone via super one click so without voiding my warranty is it ok to delete everything in the phones memory by computer this way i dont have to reverse the actions i did by installing busybox,xrecovery and modifying the wifi in my phone,
SIMPLY: what i mean is if i could wipe the phones internal memory by computer,would this mean i wouldnt leave a trace of rooting my phone to the manufacturer so i could repair my screen with no charge

Depends on the phone/rom. If you're on a stock rom, factory resetting will get rid of all of your user apps, however Superuser (which is stored in /system) should remain, leaving you with a rooted rom anyway.
Plus, if you're on a nand unlocked device, it'll show s-off in the bootloader. If you can see your screen, you should be able to unroot - just search on how to unroot your phone. I could unroot mine blindly, but not sure about yours.
And for future reference, when posting in the General Q&A forum, it's best to state your device and information (rom, kernel, etc) so others can better assist you. The even better option for a device-specific question is to post in your phone's dedicated Q&A forum. You're much more likely to receive more and better information there.
(from... Evo/MIUI/Tapatalk)

I don't think the manufacturer will check the phone to see if it's rooted, it's just gona be some guy sitting at a desk waiting to get home to his wife and kids, I doubt he's going to bother doing anything other than fixing the screen

Alternatively try calling the tech support line and tell them what happened. So far they sent me a new phone every time and I had to send the old one back. They usually do not bother much about checking what happened.

It's pretty simple to un-root a device.

shadowkahn said:
i recently broke my phone with a cracked screen.not sure if the phone file explorer works to unroot my phone via super one click so without voiding my warranty is it ok to delete everything in the phones memory by computer this way i dont have to reverse the actions i did by installing busybox,xrecovery and modifying the wifi in my phone,
SIMPLY: what i mean is if i could wipe the phones internal memory by computer,would this mean i wouldnt leave a trace of rooting my phone to the manufacturer so i could repair my screen with no charge
Click to expand...
Click to collapse
From my personal Experience, what I did was i used RootExplorer and Uninstalled/Deleted the Bootanimation.zip, then Deleted the Build.prop which Completely Disabled the Whole Phone. And because they COULDN'T even get into the phone, they just gave me a Completely Different phone NO Questions asked!
*Sent on My*
Fast as its Ever Been....
"Sprint" Hero.... Running My, *ExEnHeroC* Rom, w/Kifno's Twist, Also The XDA-BLUE.apk!! "Page 10" of My Thread!!
http://forum.xda-developers.com/showthread.php?t=957867
http://www.megaupload.com/?d=WTMLMK6M
http://www.mediafire.com/?bb1axugm0bw7oro
http://m.youtube.com/index?desktop_uri=/&gl=US#/profile?user=PMGRANDS

I forgot to mention that my phone is Sony ericcson x8 I can't unroot it normally see Coz my screen is cracked I've modded a lot of files to make te phone better I think wiping it completely could be perceived as an accident and is an easy fix and secures my warranty.

9 out of 10 they wont notice and u will receive a new one...

Just send it. I once sent the wrong blackberry in for repair and they didn't even notice it was the wrong one until I called them...

shadowkahn said:
I forgot to mention that my phone is Sony ericcson x8 I can't unroot it normally see Coz my screen is cracked I've modded a lot of files to make te phone better I think wiping it completely could be perceived as an accident and is an easy fix and secures my warranty.
Click to expand...
Click to collapse
If you can? Try bringing it into a Repair Store instead of sending it out for Repair! That way they have less time to Work on it... when I brought mine in the Only thing they were able to see was the All White Screen I left them with! And they Couldn't tell it was Rooted because they Couldn't get past that White Screen! Lol!
*Sent on My*
Fast as its Ever Been...
(CDMA)Hero... Running My,*ExEnHeroC* Rom!!
http://www.megaupload.com/?d=WTMLMK6M
http://m.youtube.com/index?desktop_uri=/&gl=US#/profile?user=PMGRANDS

FP1 Stock ROM

Yesterday I noticed the signs of screen burn in. Too many football games and poker games watched on mobile. I think the culprit is the video control bar in the jplayer app.
Now i need to unroot my device and visit the Verizon store.
1. where can I download the stock ROM for FP1 to replace eclipse ROM?
2. Can i flash stock ROM without loosing customer data?
3. I have titanium backup and would like to know what I need to backup so when i get a replacement device I dont have to spend forever reseting home screens and other settings. I'd like to duplicate the old palm days where i could plug in the device and sync it back To the way it iS Now.
4. Is screen burn in prevelant on smart phones and how do i prevent it from happening with a new device?
Mike
Sent from my SCH-I510 using XDA

I remember someone else posting about screen burn recently. I believe they fixed it by displaying a pure white screen (via an image?) for a period of time.
Did some searching. Here's the thread about it.

Thanks for the advice. I'll see what i can do and post after lunch.
Sent from my SCH-I510 using XDA

Screen burn is only prevalent on OLED screens...the price we pay for the picture quality. Even then, it's not extremely common. The white screen can work, but you can't "loosen" the pixels the way you could on old displays. OLED pixels literally just wear out over time and with use and the only thing you can do to alleviate burn in that has already happened is wear out the pixels around it so it isn't as obvious.
There isn't a stock restore available yet. I was going to try to dump it this weekend, but I never got time. If there was one available, I'd be wary of coming from a custom rom without wiping data...there are too many changes that could cause issues.

So then what's the best way to get back to stock so I can visit Verizon? I don't have to keep data...but won't be able to use titanium to restore. Right?
Sent from my SCH-I510 using XDA

beavermjr said:
So then what's the best way to get back to stock so I can visit Verizon? I don't have to keep data...but won't be able to use titanium to restore. Right?
Sent from my SCH-I510 using XDA
Click to expand...
Click to collapse
Well titanium backup and then either pull the sd or copy the contents to your pc. Odin ep4d and take the ota. IF YOU DECIDE TO LEAVE THE SD IN THEN FORMAT IT because CWM and some root apps leave stuff on there.
Sent from my handheld Linux computer using electromagnetic radiation.

Ok. I'll flash EP4D and get the OTA upgrade. Then it's off to Verizon.
Hopefully they won't give me any trouble and a new phone.
Since the phone will be stock until I get to the store, is there any way to restore apps and settings without downloading and reentering info? I don't want the phone to look too stock. I want it to be gently used and worthy of a swap. are there any non root backup programs to help with this that would not tip them off to the fact that the phone had been rooted?

beavermjr said:
Ok. I'll flash EP4D and get the OTA upgrade. Then it's off to Verizon.
Hopefully they won't give me any trouble and a new phone.
Since the phone will be stock until I get to the store, is there any way to restore apps and settings without downloading and reentering info? I don't want the phone to look too stock. I want it to be gently used and worthy of a swap. are there any non root backup programs to help with this that would not tip them off to the fact that the phone had been rooted?
Click to expand...
Click to collapse
You worry too much, just download Go launcher Ex from the market and change your wall settings and drop a few icons on the home page. That's it.

Are you telling me to unroot and then add go launcher and customize it a bit to not make it ootb stock? that i can do. Thx.
I do tend to over think things. I just want things to go smoothly.
Sent from my SCH-I510 using XDA

Im getting a new phone. Should be here today.
Rather simple really:
Unroot phone
visit store
Store confirms defective device
Store sets up warranty swap from warehouse
Wait for phone to arrive
Root new phone and setup device
Wipe old phone & send back to vzw.
The worst part of the process was talking to the customer service rep on the phone setting up the swap and her telling me that it sounds like screen bleed and that i should file an insurance claim or will pay 199 for claiming damage as defective device. No way am i paying cuz i keep my phone fom getting damaged...
Over all: very easy
Sent from my SCH-I510 using XDA

[Q] Odd Phone Behavior after flashing H810PR10 (Lost 30GB of memory?)

It would appear that, in my habit of ruining everything, I failed the low effort boot and bricked my new LG G4. Thankfully, I remembered that in this instance you can flash the stock firmware to return to default. Unfortunately, the US firmware wasn't available, but apparently the Puerto Rico one was. I flashed that and got my phone back working just fine, kind of.
First, it doesn't lock normally. Usually, I set it to the 10 minute lock delay, where I just have to swipe unless 10 minutes have passed, then it requires the password. Instead of going to a lock screen, it skips that and just goes right into the phone. It's probably a settings thing, but it's weird.
The worst thing is that I have apparently lost 30GB of storage to "miscellaneous". When I plug it into my computer, it says that I only have 1GB of storage on the whole phone. What is going on here?

Same thing happened to me. Your not gonna be able to flash anything else because of the space on the phone, and can't get the System Image onto a MicroSD card to try and fix it either. I tried both then I just called up AT&T and told them about a problem which I did encounter with the flash making noise when turned on. They replaced the phone
Not sure if there is an actual work around to get the space back but what happened was you flashed it to the wrong partition.

I have the same issue. No one has figured it out yet

TheProblemCauser said:
Same thing happened to me. Your not gonna be able to flash anything else because of the space on the phone, and can't get the System Image onto a MicroSD card to try and fix it either. I tried both then I just called up AT&T and told them about a problem which I did encounter with the flash making noise when turned on. They replaced the phone
Not sure if there is an actual work around to get the space back but what happened was you flashed it to the wrong partition.
Click to expand...
Click to collapse
The problem is that I'm not encountering any issues like that so far. I doubt that they'd replace an issue caused by failed root.

Sorry for the double post, but is there any way that I can create a situation where I could get my phone replaced? I just got it, so it still is under warranty.

Flash the ATT system image back on to it and brick it is about your only option.
Sent from my LG-H810 using Tapatalk

Nynten said:
Sorry for the double post, but is there any way that I can create a situation where I could get my phone replaced? I just got it, so it still is under warranty.
Click to expand...
Click to collapse
Best case scenario would be to call them up and tell them your phone got bricked due to an update. Then let them know that you needed the said phone in a working condition until you can get a replacement.
Or tell them a bull**** problem, normally they send you the replacement then you ship yours out to them. Done this twice already I'm on my 3rd G4

TheProblemCauser said:
Best case scenario would be to call them up and tell them your phone got bricked due to an update. Then let them know that you needed the said phone in a working condition until you can get a replacement.
Or tell them a bull**** problem, normally they send you the replacement then you ship yours out to them. Done this twice already I'm on my 3rd G4
Click to expand...
Click to collapse
Can I just take it to the shop bricked "from an update" and get a new one there or do I have to mail it in?

How do I flash the stock att .Img with a full system data. Sorry of this is a noob question

Nynten said:
Can I just take it to the shop bricked "from an update" and get a new one there or do I have to mail it in?
Click to expand...
Click to collapse
You probably can. Its still under warranty so you should still get it replaced

TheProblemCauser said:
You probably can. Its still under warranty so you should still get it replaced
Click to expand...
Click to collapse
You can take it to a shop, but they will still call customer service and you will have to mail it in still. I paid extra to have a next day replacement.
Was told they don't switch phones in store anymore. Had a few local friends confirm their warranty replacements were done the same way from in store. I'm not sure if that is a national policy, regional, or local. I can say I did like it better when they could switch out in store.

Anybody come up with another solution besides sending the phone back??? I won my phone off a att contest. So I doubt if att will do anything about it. Plus I can't install the stock Img and re soft brick the phone because I don't have anymore space