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[Q] HELP! USB plug on phone is broken...how to flash to stock for warranty exchange?

OK so something broke with the mini USB connector on my Inspire and I can't get a connection to the power outlet or computer anymore. I figured I would send in my phone to get a warranty exchange but I have Android Revolution right now and since a rooted phone is out of warranty I am going to get smacked with a fee. Is there any possible way to reset the phone or flash back to stock without a USB connection? Should I just let the battery die before I send it back so they can't charge it and see that its rooted? Help!!

I'm kind of in the same boat as you, today i dropped my phone out of a truck and now the speaker sounds like it's through a McDonalds speaker box. I need to restore to factory but i have Coredroid 6.7 and with that came with EXT4 i was wondering how to get it back to EXT3 or if it was necessary and is there any tools besides ACE to restore it? Im not having alot of luck with ACE and afraid to press the stock rom without going back to EXT3. Any help would be greatly appreciated thanks!

wesc011 said:
OK so something broke with the mini USB connector on my Inspire and I can't get a connection to the power outlet or computer anymore. I figured I would send in my phone to get a warranty exchange but I have Android Revolution right now and since a rooted phone is out of warranty I am going to get smacked with a fee. Is there any possible way to reset the phone or flash back to stock without a USB connection? Should I just let the battery die before I send it back so they can't charge it and see that its rooted? Help!!
Click to expand...
Click to collapse
Find a way to get your SD card in a media slot.
Sent from my Inspire 4G using XDA App

Unrooting will be pretty easy. Just get a micro sd adapter and mount the SD on your pc. The copy the pd*.img rom to the root of the card. Then put the card back in the phone and boot in to Hboot and install the ROM.
FIRST, though you need to get S-OFF. That will be more tricky. You'll need to copy some files from the hack kit to your SD card and run some commands from the terminal window on the device.

1.18.12 said:
Find a way to get your SD card in a media slot.
Sent from my Inspire 4G using XDA App
Click to expand...
Click to collapse
What do I do after that? Format the SD Card? Won't they still be able to tell I have a custom rom flashed?

wesc011 said:
What do I do after that? Format the SD Card? Won't they still be able to tell I have a custom rom flashed?
Click to expand...
Click to collapse
See my post. That is what he was getting at...

Where do I find which commands to run in order to get S-OFF? I only have like 50% left on my battery.

wesc011 said:
Where do I find which commands to run in order to get S-OFF? I only have like 50% left on my battery.
Click to expand...
Click to collapse
I would suggest you turn off anything not absolutely needed. Maybe even airplane mode I'f you can go without a phone.
Sent from my Inspire 4G using XDA App

1.18.12 said:
I would suggest you turn off anything not absolutely needed. Maybe even airplane mode I'f you can go without a phone.
Sent from my Inspire 4G using XDA App
Click to expand...
Click to collapse
i've done that, but i still need to know how to flash back to stock and get S-ON before it runs out

wesc011 said:
i've done that, but i still need to know how to flash back to stock and get S-ON before it runs out
Click to expand...
Click to collapse
You can get to stock through hboot and flashing the Stock RUU.
I'm just not sure how you can get S-On without ADB. Unless there's some way to run the commands through the Terminal on your phone.

There are other options especially since most ATT stores wont check and have no idea:
Flash the rooted or unrooted stock ROM without the sideloading option that the look and feel appears stock and walk to the store.
Get wife and/or girlfriend out of the house, remove battery, battery and lower cover and treat the phone with 10 sec microwave (I never said this)....
99% chance that it is bricked.
Both is fraudulent reg. warranty claims (as is rooting) but I guess we all know this.*
*That's just the legal sticker - LOL

The microwave thing isn't a bad idea... but main questions is do i need to go back to EXT3 for Stock RUU?

Bradbetheman said:
The microwave thing isn't a bad idea... but main questions is do i need to go back to EXT3 for Stock RUU?
Click to expand...
Click to collapse
Re-installing the stock RUU will replace the EXT4 with the original image so it won't matter. The RUU replaces just about every partition on the phone. The only thing you have to worry about is the S-OFF which you can disable, but they likely won't even notice--especially if they can't boot it anyway because the battery is dead.

@ the dead battery comments, why on earth wouldn't they put a battery w/ some juice in it to check the phone? That would the first thing I did.

ok..so I called AT&T and told them that something broke inside the USB connector on the phone (probably stupid) and tried to get a warranty exchange, and they said it was physical damage to the phone so I am not eligible for a replacement.
my question is this...if I pull the whole microwave thing and take it into the ATT store, will there be a note or something on my account saying that I had already called and told them something was broken?
i just find it absolutely ridiculous that although there is no water/physical damage to the phone, they can tell me i damaged the phone and now I'm screwed after only having it for 2 months...

ATT does keep phone logs but I have NO idea if they show up on your account if they pull it up on the screen in the store.
Anybody from ATT here?
I'd brick it and just walk in.
- Sent from Inspire 4G using XDA App -

Bradbetheman said:
I'm kind of in the same boat as you, today i dropped my phone out of a truck and now the speaker sounds like it's through a McDonalds speaker box. I need to restore to factory but i have Coredroid 6.7 and with that came with EXT4 i was wondering how to get it back to EXT3 or if it was necessary and is there any tools besides ACE to restore it? Im not having alot of luck with ACE and afraid to press the stock rom without going back to EXT3. Any help would be greatly appreciated thanks!
Click to expand...
Click to collapse
As a guy who has worked with AT&T Warranty exchange, I will tell you right now: Physical damage, as per dropping the phone, isn't covered by warranty. If the people at the factory see any damage inside the phone, they'll still charge you for it.

wesc011 said:
ok..so I called AT&T and told them that something broke inside the USB connector on the phone (probably stupid) and tried to get a warranty exchange, and they said it was physical damage to the phone so I am not eligible for a replacement.
my question is this...if I pull the whole microwave thing and take it into the ATT store, will there be a note or something on my account saying that I had already called and told them something was broken?
i just find it absolutely ridiculous that although there is no water/physical damage to the phone, they can tell me i damaged the phone and now I'm screwed after only having it for 2 months...
Click to expand...
Click to collapse
Yes, they keep a log of that, actually, it's stored in the system: Your name, last 4 of the social and the written log file. Basic keywords on there is "Damaged port/prongs". Damage to the port is considered as physical damage and isn't covered. Did you pay for the 4.99 insurance? That might cover it, and you'll be routed to the insurance company Asurion.

You may want to try HTC directly. They may well repair it for you for free. I think they are more customer service oriented than ATT... The downside is you'd be without a phone for a while.

[Q] Anyone experience earpiece issue?

On my skyrocket from AT&T I was having an issue with the battery indicator getting stuck at 100%.
I updated the phone to the latest OTA update, no root or anything on this phone, all completely stock.
After update phone info is as follows:
Model Number: SAMSUNG-SGH-I727
Android Version: 2.3.6
Baseband Version: I727UCLA3
Kernel Version: 2.6.35.11
Build Number: GINGERBREAD.UCLA3
After I did the update the battery indicator has not come back (awesome right?, not so fast.)
Now I have an issue with call quality, my best attempt at describing it is like the ear piece sounds blown out, it kind of has a vibrate when people talk, Its not just one persons phone either, its any call I get/place.
I'm not sure if I should try a factory reset, revert back to 2.3.5?, Go to AT&T for a new one.
If anyone has had this issue and knows how to fix it please post. I apologize ahead of time if this is already posted somewhere, I looked for a few hours on google and couldn't find it anywhere. Also even if you don't know how to fix it, could you please post if your having the same issue so I know I'm not alone and have some ammo if I do have to go to AT&T.

Visit AT&T Store
Of course I'm 4 days outside my 30 day trial period so I would have to get a replacement mailed to me if I can't get it to work.
Lady I spoke with there was very nice (as always) but didn't have any idea what to do (as always) and advised I try and factory reset it. What the hell, mine as well.
Also got her to tell me that if I root and custom rom it and it still dosn't work I can still RMA it. So she went against what all their documentation says so now I can do what I want
Figure ill factory reset first, if that dosn't work I'll ODIN it back to the original 2.3.5 if possible.
Ill keep updating this thread though incase anyone else has a similar issue.

albeemichael said:
Of course I'm 4 days outside my 30 day trial period so I would have to get a replacement mailed to me if I can't get it to work.
Lady I spoke with there was very nice (as always) but didn't have any idea what to do (as always) and advised I try and factory reset it. What the hell, mine as well.
Also got her to tell me that if I root and custom rom it and it still dosn't work I can still RMA it. So she went against what all their documentation says so now I can do what I want
Figure ill factory reset first, if that dosn't work I'll ODIN it back to the original 2.3.5 if possible.
Ill keep updating this thread though incase anyone else has a similar issue.
Click to expand...
Click to collapse
Haha, just because she said that doesn't mean anything. Read the contract, that trumps what some lady says. Anyways, you can flash back to stock and warranty it, so it doesn't matter what anyone says

Absolutely Right
xcrazydx said:
Haha, just because she said that doesn't mean anything. Read the contract, that trumps what some lady says. Anyways, you can flash back to stock and warranty it, so it doesn't matter what anyone says
Click to expand...
Click to collapse
As the title says you absolutely correct. Lady probably didn't have a clue lol.
I called their warranty support line and am going to drive to their wallingford exchange place.
I was talking with my father before I called and figured if I went in and said get a manager, and told him/her if I don't have a new phone in my hand in 10 minutes, your losing a customer in 10 minutes, I bet I would get my phone
Regardless I'm getting a replacement, I did try the factory reset, didn't work. Also tried downgrading the device to 2.3.5 stock, and this also did not work.
Think its hardware, the static is only on the ear piece. Speaker phone, head phones, and bluetooth do not have the issue so I think its a odd coincidence

To anyone that may have been checking on this, it seems I got a rare case, there was actually a hardware problem on my device. Just a coincidence that I noticed it right after an update, I took it to the Customer Service place AT&T has in Wallingford, CT and the lady tried to re-flash the phone (what she said was standard procedure, she HAS to with every issue.) This didn't work so she gave me a new one.
All in all, only bad part of the experience was that it happened at all. New phone is working great.

Glad tohear that you got this taken care of.
Sent from my SAMSUNG-SGH-I727 using xda premium

[Q] Static from headphone jack (questions about Moto service)

Hi, my headphone jack has always been pick about having things plugged in just right, usually the slightest bit of ling screws it up. Finally today, it just started giving serious static in right side. when music or any sound starts it goes away, but the volume is very low on that side. It only does it when there is power (battery is in), so I think it is a bad connection in there. I have some questions regarding this.
1. How horrible is the Motorola service? they say 5-7 days, but is that really the case (In the U.S.). My warranty is still good, I'll just flash back to stock.
2. will opening the phone up void my warranty? I am somewhat experienced with electronics, so I could probably fix it, but I don't wantt to void the warranty in case it doesn't work.
3. I also have a stuck pixel on my screen that has been there since I got the phone (New). Will they fix that as well even though I can only select one problem on the application form? Should I mention it as well so that they might fix it?
Thank you,
-lkrasner
P.S. Unfortunately this means that I might be unable to do much for a while when I send my phone away. I hope you guys get ICS without me, and I will be waiting to try it out myself.

lkrasner said:
Hi, my headphone jack has always been pick about having things plugged in just right, usually the slightest bit of ling screws it up. Finally today, it just started giving serious static in right side. when music or any sound starts it goes away, but the volume is very low on that side. It only does it when there is power (battery is in), so I think it is a bad connection in there. I have some questions regarding this.
1. How horrible is the Motorola service? they say 5-7 days, but is that really the case (In the U.S.). My warranty is still good, I'll just flash back to stock.
2. will opening the phone up void my warranty? I am somewhat experienced with electronics, so I could probably fix it, but I don't wantt to void the warranty in case it doesn't work.
3. I also have a stuck pixel on my screen that has been there since I got the phone (New). Will they fix that as well even though I can only select one problem on the application form? Should I mention it as well so that they might fix it?
Thank you,
-lkrasner
P.S. Unfortunately this means that I might be unable to do much for a while when I send my phone away. I hope you guys get ICS without me, and I will be waiting to try it out myself.
Click to expand...
Click to collapse
Just do a mis-flash or delete the system partition and take it into a store and tell/show them it does not boot, that you picked it up off the charger and it was like that, and you need a replacement. They will send you a replacement and you have 30 days to return your "broken" phone. I have done this 4 times with my A2s.

jimbridgman said:
Just do a mis-flash or delete the system partition and take it into a store and tell/show them it does not boot, that you picked it up off the charger and it was like that, and you need a replacement. They will send you a replacement and you have 30 days to return your "broken" phone. I have done this 4 times with my A2s.
Click to expand...
Click to collapse
But my AT&T warranty is up?!?! will it still work? I still have my 1 year moto warranty.
Edit: If this does work I owe you something huge, plus I would get my screen problem fixed
EDIT 2: would I be better off just deleting something that would just stop if from booting past the boot logo (big M) so it wouldn't be so obvious that I just killed it with is basically sayins so on the fastboot screen. If so what could I delete that wouldn't prove I had rooted, probably nothing now that I say that.

lkrasner said:
But my AT&T warranty is up?!?! will it still work? I still have my 1 year moto warranty.
Click to expand...
Click to collapse
That is the Moto warranty, AT&T will just help you "file" it since it is done through them anyhow.
Just don't call moto yourself.

jimbridgman said:
That is the Moto warranty, AT&T will just help you "file" it since it is done through them anyhow.
Just don't call moto yourself.
Click to expand...
Click to collapse
sweet, I will try that, what should I do to brick just erase system with fastboot? isn't that really obvious? or are all the employees just stupid. Obviously I need to do something recoverable so that i can get it back if it doesn't work.

lkrasner said:
sweet, I will try that, what should I do to brick just erase system with fastboot? isn't that really obvious? or are all the employees just stupid. Obviously I need to do something recoverable so that i can get it back if it doesn't work.
Click to expand...
Click to collapse
Do anything that will make it either boot loop or stick on the dual core/moto boot screen. Whacking system/boot should do that, and you can still flash it back to stock before you send it back if you really want to.... they are just going to fully refurb it and re-sell it...
The secret is to act dumb, pretend like you know nothing bout flashing and this site... just act like it just went nuts and started this, and it will not boot.
Ask for the advanced replacement.

jimbridgman said:
Do anything that will make it either boot loop or stick on the dual core/moto boot screen. Whacking system/boot should do that, and you can still flash it back to stock before you send it back if you really want to.... they are just going to fully refurb it and re-sell it...
Click to expand...
Click to collapse
OK, and they will not be able to see root then, and if they flash it back to stock it will no longer be rooted, so I should be fine. I opened a service request with Moto earlier, do you think that will be a problem? Should I wait until it expires so they don't get suspicious that I bricked it on purpose.

lkrasner said:
OK, and they will not be able to see root then, and if they flash it back to stock it will no longer be rooted, so I should be fine. I opened a service request with Moto earlier, do you think that will be a problem? Should I wait until it expires so they don't get suspicious that I bricked it on purpose.
Click to expand...
Click to collapse
if it is borked when you take it to the store they can't see that it is rooted cause it won't boot... all they are going to do it call their 1-800 number and help you file a support request... then the person the phone will let you know of the "requirements" and ask if the phone has any visible water damage, yadda yadda...
Then they will send you a new phone and you should get it in 3 or so days and you are supposed to send the old one back in the SAME box... so you will already have flashed the fxz and been using the phone the whole time you waited for the new one to show up... just don't forget to send it back... I did and waited until 25 days later, and I was bugged mercillessly by att...
Just make sure you factory wipe and take out your sim and SDcard, and battery door... they do not send anything but the core of the phone, no batt or batt door or anything.

lkrasner said:
OK, and they will not be able to see root then, and if they flash it back to stock it will no longer be rooted, so I should be fine. I opened a service request with Moto earlier, do you think that will be a problem? Should I wait until it expires so they don't get suspicious that I bricked it on purpose.
Click to expand...
Click to collapse
@jim on playing dumb,hilarious ..i do that when i upgrade my phone.im such an ass when i upgraded to a2 from xperia x10 that i didnt even bother restoring it to stock, i left cm7 on it,custom bootlogo ,said "free xperia team" on boot.i just pretended i didnt know what happend. it was so enjoyable.
service rep - "it appears to be rooted"
My response - "What do you mean rooted? It has roots like a plant?".
@krasner
You worry to much,they cant prove anything.just brick it and youll be fine.u could even play dumb as u crack a smile while doing so and they still really cant do anything to prove u did it and have to exchange it.
Sent from my MB865 using xda premium

worked beautifully! I deleted build.prop and default.prop, so it just went to a black screen after the moto logo. when the guy called the warranty center he said it was "extremely defective and clearly in need of replacement."
After I walked out, I went home, booted into bp tools, taking me to cwm and used adb to push the two files back. The phone already shipped.
However I am thinking of selling it BNIB and getting something else, any ideas what I could get for it

lkrasner said:
worked beautifully! I deleted build.prop and default.prop, so it just went to a black screen after the moto logo. when the guy called the warranty center he said it was "extremely defective and clearly in need of replacement."
After I walked out, I went home, booted into bp tools, taking me to cwm and used adb to push the two files back. The phone already shipped.
However I am thinking of selling it BNIB and getting something else, any ideas what I could get for it
Click to expand...
Click to collapse
Maybe 150. It wont be "NIB" you will not get a box, batt, back cover, etc. With the replacement.
Sent from my SAMSUNG-SGH-I747, running CM9, using xda premium

[Q] Unrooting and returning to stock

Sprint is taking away the discount I've had, so S5 has to go back to BestBuy and I'll go to VZW. I'm already rooted and in on the sleshepic's ROM. What steps should I take besides flashing the stock ROM to make the phone returnable? I guess I'll need to return to the stock recovery. What about the KNOX and its flash counter? Will it present a problem?

stopeject said:
Sprint is taking away the discount I've had, so S5 has to go back to BestBuy and I'll go to VZW. I'm already rooted and in on the sleshepic's ROM. What steps should I take besides flashing the stock ROM to make the phone returnable? I guess I'll need to return to the stock recovery. What about the KNOX and its flash counter? Will it present a problem?
Click to expand...
Click to collapse
Depends how much the store pays attention.
Sometimes they just check that the phone turns on, remove the battery and scan the barcode to deactivate lol.
Most phone returns end up being sent out to the manufacture to be "refurbished" as they are not allowed to sell them as new again.
You could always just flash stock rom on it and try, worst they will do is say no, and in which case you can flash back the recovery and try again.
The KNOX/Counter can't be reset (or at least yet) so if they go by that, regardless you're screwed, but again, it all depends how much they care, know, or pay attention.

Do you know how can I flash the stock recovery? Where can they see the KNOX counter? My phone doesn't show anything during the boot process.

stopeject said:
Do you know how can I flash the stock recovery? Where can they see the KNOX counter? My phone doesn't show anything during the boot process.
Click to expand...
Click to collapse
I'd imagine same process people used to get the recent update:
http://forum.xda-developers.com/showthread.php?t=2729617
The KNOX counter I think shows in the bootloader.
The Sprint store by me checks every Samsung device for it if flagged or not in the back, no idea if BestBuy would or is even aware. It totally depends on who you deal with and if they involve anyone else etc.

Oh, so they might actually boot the phone into recovery... If this happens I will be screwed. Will they put a record in my account? In other words, if the first attempt fails, will I be able to try my luck in a different store?

stopeject said:
Oh, so they might actually boot the phone into recovery... If this happens I will be screwed. Will they put a record in my account? In other words, if the first attempt fails, will I be able to try my luck in a different store?
Click to expand...
Click to collapse
Dude honestly I wouldn't sweat it at all! Say you bought it at Best Buy, if they reject you (which I could almost guarantee they won't as long as you are stock), then just go to the next nearest Best Buy. Stop sweating it so much brotha!

Thanks! I just need to remember to reinstall that USB port cover

stopeject said:
Oh, so they might actually boot the phone into recovery... If this happens I will be screwed. Will they put a record in my account? In other words, if the first attempt fails, will I be able to try my luck in a different store?
Click to expand...
Click to collapse
Na they won't put a record, just make sure to get your receipt back is all, regardless if they check it's your proof of purchase and right to retain, even should they decline to accept the refund. FWIW Best Buy is legally allowed to decline any and all returns, as any store is. But in this case I don't think you need worry unless you got a really tech savvy person who does ROMs themselves and wanted to be an a$$ lol.
But as the other person stated, the chances of Best Buy booting it into recovery are slim, just put an stock rom on it.
I doubt they'd even notice the charger port door missing lol.

Want to report that my return went well. They matched MEID on the sticker under the battery to the box and turned the phone on normally. They didn't put it onto recovery or download. So I'll stay with my old S3 for a little bit longer.

Noob root now slightly bricked G Flex 2

Hi all. My new phone was going greatish. It was a little laggy, so thought I would root it and remove some of the preinstalled junk. All went fine no problem.
I removed some of the vodafone (UK) stuff, and all was well. Some time later though, I get a message:
"Unfortunately, the process com.android.phone has stopped"
And now my phone won't find the network and message pops up every couple of seconds. I tried a factory reset, but I suspect this made it worse as I have now lost my backups from Titanium app. The phone is basically unusable as it is due to constant error message and no network.
I have tried to access the recovery menu, but i get an empty robot with "no command".
I have seen some mention of CIDs on other forums but haven't got a clue how to go about fixing it or even where to start.
Any help would be greatly appreciated as obviously the phone is absolutely brand new, and I'm very very upset about the whole thing! Not to mention the fact that I feel like an idiot!
Anyway, thanks in advance.

You deleted something that was not suppose to be deleted. Don't the stock tot file on this forum and follow the steps to Flash back to factory
http://forum.xda-developers.com/g-flex2/general/guide-lg-g-flex-2-stock-firmware-to-t3037593 follow the video and you should be up in running in no time . make sure this link support your version not sure which g flex2 Version you have.

Still no tot files available for the LG G Flex 2 (any variant). Sorry got to wait for some to become available.

Thanks for the input. I figured it would be something like that. Any idea when the files might be available? I don't mind being a guinea pig at this stage. My phone is LG H955 on Vodafone UK.
I am going to try and play dumb in Vodafone shop today and see if they'll replace it there and then (doubtful).
I suppose my other alternative is to return it to LG for Firmware Flash. Anyone know if this is possible and potential cost?
Strangely, I'm not so bothered about (temporarily) destroying my brand new phone too much, it's my sudden lack of connectivity that hurts the most.
Thanks guys

Further update; I have spoken to LG tech support / repair department, and I told them the phone had been rooted etc. (I didn't leave any identifying details!) They informed me that as the phone was now out of warranty, I should speak to their service partner SBE.
After calling SBE, they informed me that LG or their partner have no obligation to fix rooted phones, so apparently they just won't do it, even though I'm certain they could, which kind of sucks, as I was obviously willing to pay.
So it looks like I'm waiting for the TOT files. I hope they come along soon!
Lesson well and truly learned!

djjag1 said:
Further update; I have spoken to LG tech support / repair department, and I told them the phone had been rooted etc. (I didn't leave any identifying details!) They informed me that as the phone was now out of warranty, I should speak to their service partner SBE.
After calling SBE, they informed me that LG or their partner have no obligation to fix rooted phones, so apparently they just won't do it, even though I'm certain they could, which kind of sucks, as I was obviously willing to pay.
So it looks like I'm waiting for the TOT files. I hope they come along soon!
Lesson well and truly learned!
Click to expand...
Click to collapse
Stay positive. Hopefully those tot files come soon. I on the other hand what to experiment with my phone but need a tot file just in case I mess anything up.
If it's just your dialer that's acting up, have you tried a third party dialer to make phone calls?

djjag1 said:
Further update; I have spoken to LG tech support / repair department, and I told them the phone had been rooted etc. (I didn't leave any identifying details!) They informed me that as the phone was now out of warranty, I should speak to their service partner SBE.
After calling SBE, they informed me that LG or their partner have no obligation to fix rooted phones, so apparently they just won't do it, even though I'm certain they could, which kind of sucks, as I was obviously willing to pay.
So it looks like I'm waiting for the TOT files. I hope they come along soon!
Lesson well and truly learned!
Click to expand...
Click to collapse
Lets see if we can work on this.
Is it working ok, just not picking up the network?
How long exactly have you had it?

If you put what you all deleted meaning what folders they were in i could make a copy of that folder or apps you deleted and upload them on dropbox for you that might help get you going worth a shot
Be better if someone had the same variant as you i have the Sprint model.

Thanks again for input. I have hopefully managed to sort this with my provider. I was just within the 14 day cancellation period, so I have arranged for a brand new handset. I know its a little bit naughty but if the phone wasnt so laggy to begin with, I would never have rooted it.
I'm guessing it makes no difference to them as the phone will go back to lg for wipe and reflash as a matter of course once returned.
Thanks folks, I will remain on this forum and hopefully not do anything quite so stupid again!

Unfortunately this is my last day with this device . Great phone but i was wrong the 810 processor is dangerously hot to the point it felt like my pockets were on fire. This my second g flex2 and I'm moving on to something more reliable. Love this phone but this heat issue i can't risk. After 14 days i would be stuck with this phone and i can't take the risk of hoping of getting a device that function fine bye everyone.

:victory::victory::victory:

Today, I've gotten myself in a similar pickle after applying noob root.. Data OK but no phonecalls and no txts. When I tried to make a call, the thing said the phone is not activated. Sprint tech supp was of course no help, so after some digging I found this: ##72786#
Factory reset, keep the data (and all apps).
That solved it.
I guess I'm old enough to know that being lazy doesn't pay.

Stank0 said:
Today, I've gotten myself in a similar pickle after applying noob root.. Data OK but no phonecalls and no txts. When I tried to make a call, the thing said the phone is not activated. Sprint tech supp was of course no help, so after some digging I found this: ##72786#
Factory reset, keep the data (and all apps).
That solved it.
I guess I'm old enough to know that being lazy doesn't pay.
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so you had root, and while doing this factory reset you were able to go back to full stock unrooted rom? if so, were you able to install updates? i too have a sprint version and i was rooted and tried installing an update but failed, i then unrooted my phone tried the update again and still got an error. im just wondering if this method would actually help people who have the same problem as i do.

gothikzoul said:
so you had root, and while doing this factory reset you were able to go back to full stock unrooted rom? if so, were you able to install updates? i too have a sprint version and i was rooted and tried installing an update but failed, i then unrooted my phone tried the update again and still got an error. im just wondering if this method would actually help people who have the same problem as i do.
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Unfortunately, that wasn't the case.
I tried every possible way to install this damn update. Rooted, unrooted, factory reset 4 times, tried to install from the system update in settings, from recovery (which is, at least for me, very tricky to get into) all efforts errored out.
I posted a link to the update.zip in other thread.
So then I gave up and used this noob root which killed voice calls and text.
This code I posted says it does a factory reset but is resetting something else than other factory resets because almost all my settings, passwords and all apps remained intact.. Then I used the original root method and everything works like it's supposed to.
I guess we'll have to wait until someone finally starts developing for our phone.

So after a few days I just received a notification for the update for the third time. Any suggestions as to how I should proceed? I've tried it while being rooted and failed, also tried it the second time after unrooting and failed too. Also, what is the default location where the update is downloaded to, so I can back it up.

So far nothing has worked. The update should be in the cache folder. There is also a link to download the update that someone posted in another thread here about the update.

FYI - I forced the update through recovery over root and bricked my phone. Like all the way bricked. I can get to recovery and download mode, but no fastboot even. Luckily I was within my 14 days and there is no way to tell it is rooted... because it doesn't even get that far, so I got a replacement. My sincere advice would be to wait to root until we have custom recovery and stock firmware available, and if you have root now, wait to update until a dev can release a "root safe" version.
I'm not an expert but I'm not new either. I got the original Evo on launch day and have done all kinds of dumb stuff to every phone since. This is the first time I haven't been able to recover it.

austontatious said:
FYI - I forced the update through recovery over root and bricked my phone. Like all the way bricked. I can get to recovery and download mode, but no fastboot even. Luckily I was within my 14 days and there is no way to tell it is rooted... because it doesn't even get that far, so I got a replacement. My sincere advice would be to wait to root until we have custom recovery and stock firmware available, and if you have root now, wait to update until a dev can release a "root safe" version.
I'm not an expert but I'm not new either. I got the original Evo on launch day and have done all kinds of dumb stuff to every phone since. This is the first time I haven't been able to recover it.
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=( *hug. That sucks man, thankfully you were able to get it replaced. *pfew I dodged a bullet there. I was actually thinking about doing the same thing getting home from work. Yeah its best we don't mess with the phone any longer those that have root at the moment. Until custom recovery and stock rom is out like he says.

Wow. How did you manage to "force" the update through recovery? I tried it through recovery but it would error out. (Error 7)

I will tell you, as a cautionary tale.
The error when you flash from recovery references a specific file that is incompatible with the update. I used root explorer to investigate further and found that the root script had overwritten a system file. The original was saved as "original" so I deleted the file causing the error and renamed the original one. After that, the update went through and I thought I was golden... Only now nothing else works.