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picked up 2 Nexus S on release day, went home happy. Preoccupied with work, so I only powered them up last night.
To my Surprise, both phones have dust under the glass! WTF Samsung? Removed the plastic sheet on the front to make sure, and yes, it's under the glass.
on one phone the dust was smack in the middle, while on the other phone it was a little left of the middle.
Can't be seen on a dark screen, but once you switch to a white background like the web or texting you can see it.
I know I am probably being OCD and anal about this, but heck I paid over $1k for both phones out of contract.
Went back to BestBuy and returned them promply, of course now they are sold out, and I have to wait for the next shipment.
Just wondering if others have similar experiences? BTW, I also had a Galaxy Tab and before returned it, it also had some dust specs under the glass...
I also own an HD2 and G2, seems HTC is better at QC.
Shame, really want this phone but WTF samsung?
Nope you sure its under the glass?
Sent from my Nexus S using XDA App
No dust under the screen here.
It seems that this first batch of phones is a rather mixed bag; some have defects and others are fine. It was a good idea to return them, hopefully your replacements will be free of issues.
My first S had a little speck of something. I initially thought it was a dead pixel, but I could see it when the screen was off also so I assumed it was dust. I returned it and checked the next one out before I left the store and it seems to be good.
slowz3r said:
Nope you sure its under the glass?
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
100% sure, remove the screen protectors on both of them and rubbed the area where it was, thought it was a dead pixel too, but no it was fine on a dark background, but on a white background could see it easily.
sold out at my local bb, but still available online might go that route.
just wanted to see other people's experiences or maybe they didnt notice yet, lol.
jdm_cars said:
100% sure, remove the screen protectors on both of them and rubbed the area where it was, thought it was a dead pixel too, but no it was fine on a dark background, but on a white background could see it easily.
sold out at my local bb, but still available online might go that route.
just wanted to see other people's experiences or maybe they didnt notice yet, lol.
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Click to collapse
this happen when you have 2 layers for the screen. the internal part and the upper part where you touch.
there is an advantage for this. if god forbid you dropped and broke the screen, only the upper part gets replaced. and wouldnt cost you much to do so " and you wont get another screen with dead pixel and being OCD whatever the new screen is good or not. because the actuall inner screen isnt touched.
the bad thing about is what you said. dust can enter in the middle between both layers of the screen.
even if you get a new nexus S without dust under the screen, if you leave it in the open area with sun and wind always hitting it, you will get a dust somehow inside as well. so make sure your phone is in a pocket most of the time.
the only phone i remember right now that had both layers of the screens touched as 1 part is the iphone 2G and the iphone 4 " i am sure there are others but i dont know "
this result to no dust under the screen no matter what " unless the dust came from factory while they were attaching both screens on top of each other and glue them "
but if you break your screen in the iphone 4.... god help you.
Yeah, after about a week and couple of days of usage, I've got my first spec of dust in the top left area of the screen. Really, it's nothing noticeable but I do have some sort of OCD with my phone (god help me if I get a visible scratch on the screen).
I don't think it's really worth taking it back to get it changed as this Nexus S I have currently has no problems whatsoever, I don't even have the pink or yellow screen issue with this one. I think I'm just gonna have to live with that one spec of dust for now...
I think this may be just bad QC. I looked at ifixit taking apart the NS. Basically they said the trickiest part to the disassembly was the screen, and they had to use a heat gun to soften the glue just to separate the 2 screens. So dust entering between those 2 screens would be pretty difficult unless the glue wasn't properly applied from the assembly line.
Sent from my Nexus S
I don't have dust under my Nexus S screen... but I do have dust under my front facing camera! And its only recently just got there - I remember playing around with it extensively when I first got it 6 months ago and the camera was really clear and sharp.
Now it is all fuzzy and white haze. And I can see all the dust particles on the underside of the glass. Annoying!
Anyone know if there's an easy way to clean it? Or is it a case of back to Samsung?
Has anybody had any problems with dust under your screen? it almost looks like a dead pixel, but it is most certainly dust. Its on the right side upper part of the screen. Thinking about exchanging it because its super annoying (although i could just be ocding, lol) If this is a widespread problem though i may not bother, just to get another with even more dust under it,although i have not seen any other threads on it in the desire HD section.
It appears as the original desires had a big problem with LOTS of dust under the screen, specially by the volume rocker. Sounds like a screen sealing problem, which HTC had a really hard time with the EVOs too. The screen actually lifted up on the bottom due to no glue on the bottom part of the screen.
Get an exchange and be done with it.
Sent from my HTC Inspire 4G using XDA App.
Mine has a bunch in the same location I can only see it when screen its off so no big deal. But it does bother me when screen off but I'll survive
Sent from my Inspire 4G from XDA app
Add me to the list aswell there were tiny specks I could tolerate and only seen under direct sunlight with screen off but one huge speck that kept annoying me completely, visible in any lighting...Costco agreed with me also and got a new one replaced heck they replaced the entire package even the extra accessories they included..really happy now! thank you Costco.
sent from my HTC Inspire™ 4g using XDA App
None here and I keep mine in my pocket with ottetbox commuter and screen protector. I'll be looking out for it though.
Sent from my Desire HD using XDA App
I have dust under my screen also
I suspect the charger and headphone ports are the culprits.
Bugs me to no end.
This was a problem that plagued my CDMA Hero as well. Sprint Service center saw me once a month or so to get it cleaned, Will AT&T just swap it under warranty? So far I'm dust free.
Finally after three replacement I have a dust free screen. Bought mine at BestBuy mobile. They were pretty cool about it.
I noticed dust in the top corners under my screen today too, but I can't for the life of me see it now - the lighting must need to be perfect.
i have dust under my screen now after about 3 weeks of use. it did NOT when i bought it because im anal and i looked very closley. to be honest, a less anal person might not even notice the 5 tiny specs of dust that i see under the screen.
has anyone swapped due to dust issues and got a unit that does NOT get dust under the screen at all? and im aksing this of the people who are turely anal about. ive handed my phone to 3 different people and asked them if they could see the dust, and they could not, then i gave it to my dad (more retentive than me even) and he spotted each spec of dust.
baiscally, im trying to decide if its worth swapping, then going through rooting and getting my phone just how i want it again, only to get dust int he next phone. if its going to happen to every inspire, then i wont bother.
anyone have input on the above?
oFUNGUSo said:
anyone have input on the above?
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Click to collapse
If you find a good friendly place in austin, let me know. I've got a bit of screen raise that I'm debating whether or not to use my warranty. Don't go to the at&t store in lakeline mall, they weren't helpful at all!
mj0528 said:
If you find a good friendly place in austin, let me know. I've got a bit of screen raise that I'm debating whether or not to use my warranty. Don't go to the at&t store in lakeline mall, they weren't helpful at all!
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Click to collapse
well i got mine inside of a target, i can return for any reason within 30 days. im just trying to find out if its even possible to get a unit that WILL NOT get ANY dust inside of it. if all of them are going to get dust under the screen, then theres no need to go through the hassle
oFUNGUSo said:
well i got mine inside of a target, i can return for any reason within 30 days. im just trying to find out if its even possible to get a unit that WILL NOT get ANY dust inside of it. if all of them are going to get dust under the screen, then theres no need to go through the hassle
Click to expand...
Click to collapse
Doubt this is a problem with all devices... I don't have any dust under my screen and I didn't have any under the screen with my first inspire.
Sent from my HTC Inspire using tapatalk.
Haven't noticed any dust, and I use my Inspire naked (LOL) and keep it in my pocket most of the day.
Yea one thing the craptivate does have is that little door to close over your port. Wish we had that.
No dust under my screen yet... almost time to put a new screenie (protector) on ill have to check
I am noticing dust on the sides trapped on mine I have only had it 4 days.
Sent from my Desire HD using XDA App
No dust under my screen, I'm using a cheap silicon case from Sam's Club and no Screen Protector.
Sent from my Desire HD using XDA App
I shouldn't have read this thread.
I too, am retentive and checked mine for dust and it's there.
Hi all
I had my Nexus 5 since launch day, but in the last few months I have noticed two rather large areas of the middle of the screen are always oily or "smudged".
If I clean the screen by carefully applying sellotape and then lifting, all oil and smudges are removed, but even after cleaning my hands and using the screen lightly in the same two areas there is always a permanent smudge, and in those areas it feels different, as if the coating is removed.
I have not used any screen protectors or cleaners and I take great care of my Nexus.
It is annoying with the glare.
I haven't had a phone do this before..
I'm going to pop it back to the shop perhaps I just got a unlucky one, but I am wondering about buying a screen protector if this is an issue with the phone..
Anyone else experienced this?
Cheers
Photos?
Sent from my Nexus 5 using Tapatalk
It's happened with the last two nexuses I've had (Galaxy & 4)
Just normal wear and tear.
Sent from my Nexus 5
LaurenceGough said:
Hi all
I had my Nexus 5 since launch day, but in the last few months I have noticed two rather large areas of the middle of the screen are always oily or "smudged".
Click to expand...
Click to collapse
post some clear pics...
Well, I wouldn't say I'm as heavy a user as most on here!! I use it for about half an hour to an hour a day on average. My last phone never did this after 2 and a bit years of heavier usage and I wouldn't call it acceptable for the use I have done. Pretty poor if this is normal for nexus devices, although I couldn't find anything on this relating to the Nexus 5 (only 4, and that wasn't much) in my quick searches online.
I think there must have been a defect in mine which has just got worse over time as I treat this like my baby!
Here is a pic, you see the horizontal lines, almost like a "Z" shape, it appears this is where the coating has come off.
LaurenceGough said:
Well, I wouldn't say I'm as heavy a user as most on here!! I use it for about half an hour to an hour a day on average. My last phone never did this after 2 and a bit years of heavier usage and I wouldn't call it acceptable for the use I have done. Pretty poor if this is normal for nexus devices, although I couldn't find anything on this relating to the Nexus 5 (only 4, and that wasn't much) in my quick searches online.
I think there must have been a defect in mine which has just got worse over time as I treat this like my baby!
Here is a pic, you see the horizontal lines, almost like a "Z" shape, it appears this is where the coating has come off.
Click to expand...
Click to collapse
Test it add a single drop of water on the phone and move the water around by tilting the screen if the coating is still in that area it water should float and move easily without trace over the ear piece with tape for precaution do not submerge the screen or phone
Sent from my Nexus 5 using Tapatalk
My gf had the same problem with old iPhone 4. She went to the shop to try to replace it under warranty, but they refused to do that. They said something external caused it (like some liquid).
I know this is not helpful post...just sharing . I hope that you will be able to exchange it for new one...
Sent from my Nexus 5 using Tapatalk
Tenhi said:
My gf had the same problem with old iPhone 4. She went to the shop to try to replace it under warranty, but they refused to do that. They said something external caused it (like some liquid).
I know this is not helpful post...just sharing . I hope that you will be able to exchange it for new one...
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
There's no point. All phones with this oleophobic coating have this "problem".
2 ways to verify for certain if the oleophobic coating is gone. First, you can put a few drops of cooking oil on the screen, and try to smear it. If the coating is still there, the oil beads up instead of smearing. See here
Second, if you dare, write on the screen with a sharpie/permanent marker. If there's coating, the ink will bead up and can easily be wiped away. If not, ink will dry and can't be wiped unless you use alcohol.
I use an oleophobic screen protector like the one in the video.
I'm suffering with this problem too and I got my Nexus 5 in November. My galaxy s2 lasted 3 years with its coating and still to this day hasn't given me a spot like that.
Sent from my Nexus 5 using Tapatalk
Argh! That must be soo annoying! I guess you were just unlucky that you got a subpar screen on your beast
However, can this issue be tackled by applying on a decent screen protector??
- Swiped from my Nexus 5!
vin4yak said:
Argh! That must be soo annoying! I guess you were just unlucky that you got a subpar screen on your beast
However, can this issue be tackled by applying on a decent screen protector??
- Swiped from my Nexus 5!
Click to expand...
Click to collapse
Yeah screen protector is a different surface but once you remove it the issue is still there on the glass.
Sent from my Nexus 5 using Tapatalk
Oleophobic coatings do come off over time and with use. I never have this problem as I personally can't use a screen without a protector. Like to keep my things in pristine condition. A good glass screen protector will help you forget about your problem though.
I had his issue with my Nexus 4 after only 3 months of use, bought a screen protector to protect what coating I had left. I don't think it's down to a bad screen etc just the texture of some people's hands and the way they use it is different, my coating wore off top left right at the notification but, I'd obviously been consistently putting pressure there.
Sent from my Nexus 5 using xda app-developers app
Mine wore down and I replenished it with this http://www.ebay.com/itm/Fusso-Smart...t=US_Cell_Phone_PDA_Cases&hash=item27de7c859e
Well it's a very poor quality screen if it does this that quickly. My old HTC Desire Z lasted years with no problem and the same use. Maybe I did just get unlucky it seems a few others have the same problem...
I had it replaced by carphone warehouse but their service was useless and it took almost a month to get it changed, the first screen they replaced was covered in scratches all over!! What a disgrace, so now it has had to be opened up twice - never great for a phone and especially such an expensive and new one.
I am now using an Anker glass screen cover which feels a bit better than the standard glass, has all the coatings, is the same hardness if not harder and comes with a warranty + if they screen goes I can just replace it for around £12 without having to send it off for someone to mess up and be without my phone.
I didn't want to use a screen protector but this Anker glass one is crystal clear and does not affect anything, and I'm very fussy.
Had this happen on my S2. I got a Zagg HD screen protector at Best Buy (because they will install it and if it's not perfect they'll open another one and redo it; plus I'm clumsy and attract dust in mid-application) and it worked great for 2 years and counting. I've been itching to go get one on this phone too but keep putting it off. This thread reminded me off what I have to look forward to if I don't.
I found that using a stylus seems to hasten the erosion of the layer, at least when comparing my S2 to my wife's as well as our tablets.
Sent from my Nexus 5 using Tapatalk
Having the same issue here.
Has anyone tried to see if Google will fix it under warranty?
I should hope they would fix it under warranty! Send it back. It's a disgrace for it to happen in such a short time period.
So I finally got around to calling and I was told there wasn't much they can do about it because the phone is still fully functional even with the coating wearing off. I was told to buy a screen protector...
I'm not sure how I feel about this.
Hasn't even been 2 weeks and the screen cracked. I have had an Incipio Dual Pro case on it since I got the phone. Today I dropped it literally 2 feet from the ground and it wasn't a hard fall and the screen cracked. I am beyond disappointed. In 15 years of phones I have never cracked a screen. Anyone have any ideas? Is it possible to replace a screen on this? Thanks in advance!
markanthonyjohn said:
Hasn't even been 2 weeks and the screen cracked. I have had an Incipio Dual Pro case on it since I got the phone. Today I dropped it literally 2 feet from the ground and it wasn't a hard fall and the screen cracked. I am beyond disappointed. In 15 years of phones I have never cracked a screen. Anyone have any ideas? Is it possible to replace a screen on this? Thanks in advance!
Click to expand...
Click to collapse
Did you have a screen protector on it?
Sent from my SM-N910V using XDA Free mobile app
Android_Fr3ak said:
Did you have a screen protector on it?
Sent from my SM-N910V using XDA Free mobile app
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Click to collapse
Unfortunately, no. I have never used them before and never needed to (I have dropped phones before and never had any issues with the screen). I guess I will be using them going forward if I get another Note.....
I've seen plenty of phones that had cracked screens worth screen protectors. Personally, I don't think they prevent screen cracks at all... Scratches, yes, cracks, no.
I'd call samsung and find out what your options are. Obviously you're going to pay some money if its not covered under insurance, but with a 800$ phone, it would be worth paying to get fixed in my opinion. Around where I live there are places in the mall that would repair broken screens, but given how new this phone is it may be difficult to find a place like that with a high quality repair.
I haven't received my case in the mail yet, but the phone feels so damn nice it's a shame to have to cover it up.
Honestly if this is your first time in 15 years of owning phones to have a cracked screen, I'd say thats a fantastic record and you shouldn't feel too bad. Everyone has had a cracked screen at one point or another. Just get it repaired. There is no way you'd want to go on using the phone for a year or longer with a cracked screen, given how nice this phone is.
My suggestion for a case is to get one of the ones that wrap all the way around the phone with the front cover flip. They are not as convenient obviously, but in my opinion they are the ONLY cases that offer real screen protection. Back-only cases or even plastic/glass covers over the screen are simply not shock resistant enough if the screen manages to hit the ground first. Even back-only cases with raised bezels around the screen won't do you any good if the screen lands on an uneven surface (like rough pavement) because all it takes is one rock near the middle of the screen to destroy it after a drop.
Have samsung repair it if possible, and stick to a flip case for protection all the way around the phone, including the screen. I've had a lot of phones get cracks,scratches or dents ever since I moved to touch screen phones, and the only one I managed to keep for over a year without any damage was my HTC ONE MAX with one of the flip style cases like I mentioned. They can be a little bit of a pain to get use to at first, especially when wanting to take pictures with the camera, but the added protection over the screen is worth it in the long run in my opinion. That or invest in insurance, because this phone has glass all over it and is basically guaranteed to get some damage/cracks if it's ever dropped.
markanthonyjohn said:
Hasn't even been 2 weeks and the screen cracked. I have had an Incipio Dual Pro case on it since I got the phone. Today I dropped it literally 2 feet from the ground and it wasn't a hard fall and the screen cracked. I am beyond disappointed. In 15 years of phones I have never cracked a screen. Anyone have any ideas? Is it possible to replace a screen on this? Thanks in advance!
Click to expand...
Click to collapse
High on android guy on YouTube he does videos on how to replace screens yourself much cheaper. Look him up may be an option.
Sent from my SM-N900V using XDA Free mobile app
His name is max lee high on android is his website ect. He is very good at taking apart phones putting them together. Good luck.
Sent from my SM-N900V using XDA Free mobile app
Of course you can. There are many video guides on YouTube. For samsung galaxy note 5 screen replacement part you can check at www.hcqs.com.cn.
So did you get the cracked screen fixed? Was it only the glass or the whole screen which needed fixing?
Sent from my SM-G928F using Tapatalk
Dang, sorry to hear that. Hopefully you can find a suitable solution
Repairing your own phone can be about more than just the money!
Repairing your own phone can be about more than just the money!
I dropped my phone and cracked the screen. I sent it to Samsung for repair. When I got it back, a week later, the left side of the home button was failing to work about 10-25% of the time. I sent it back to Samsung and the replaced the screen/LCD once again. They sent it back to via UPS on the 11-17-2015. Then it was into the New Orleans terminal on 11-18-2015 and scheduled for delivery on Thursday th 19th. It wasn't delivered. I contact UPS on Friday the 20th and was told to contact the Shipper (Samsung). I contacted Samsung and was told they would file a claim with UPS and would have the issue resolved within 8 days!! I asked the service rep why in the world would they not just go ahead and supply me with another phone? He said their protocol required them to file the claim with UPS and they wait for the UPS investigation into the missing package to be completed. I asked him had he ever heard of an investigation into a missing phone shipment result in the phone being found. He absolutely would not answer that question!!
I really, really wish I would have replaced the screen myself now!!!!! At this point I've been without my NEW Note 5 for 7days - first repair, 7 more day's - second repair and 4 days, and counting, lost/stolen during shipment. Luckily I did not sell my Note 3 after purchasing the Note 5.
Lesson learned.
the same thing happened to me yesterday. my note 5 is just 3 weeks old and it fell just about a foot above the ground; the fall wasn't that hard. i thought it wont damage the phone but when i checked, the display got this curvy like lines so i restarted the phone but the same still appeared. i checked the other parts like the camera, the sensors etc and they were all working. so i turned the phone off. after a few mins, i needed to use the internet so i turned my phone back on. i noticed a purple color developed on the top left part of the screen so i turned the screen off. after 30 mins, the purple color had already spread on different parts of the screen. now, the entire screen is covered with this purple color. i know the damage is with the LCD but its kinda weird because the screen didn't get any cracks neither were there any dents on the phone which means that the fall was not that hard. my s3 suffered worse falls and it is still alive and kicking. note 5 is for sure a very fragile phone.
Note 5 isn't any more fragile than any other phone - you just had bad luck.
For example, I've dropped my note 5 once with no case, and 2x with a thin tpu case from 4 feet to a tile floor each time and no damage.
It is purely luck on how it lands.
Sent from my XT1585 using Tapatalk
i cracked my note 5 screen it was fully charged after a week it runned out off charge when i try charging it doesnt notify if its charging. my question is is it because of the screen of has the charging port also been affected
Well after about two years with my nexus 5 I finally got careless and dropped it without it being in my spigen case Glass shattered. The lcd and digitizer still work fine. I ordered a replacement screen that comes with the digitizer fused to it already as I've read its too much work to literally just replace the glass. I've watched a bunch of videos and I'm a tinkerer by nature and it looks rather simple. Anyone here successfully replaced their nexus 5 screen?
Sent from my Nexus 5 using xda premium
I've done both screen and digitizer plus frame, which is literally just switching internals, and I've also don't just the glass, its far easier to replace the screen and digitizer together, make sure u use a hot blow dryer and remove the battery and mother board before applying heat, if u need any further pointers let me know
Sent from my Nexus 6 using Tapatalk
Thanks man! I have a few different YouTube instructional videos saved that I'll be using as reference. I also have a heatgun so I'll be using that. I'll PM you if I run into trouble (hopefully I don't)!
Sent from my Nexus 5 using xda premium
It's really easy, u should be fine
Sent from my Nexus 6 using Tapatalk
I recently put 2 nexus 5's together to make a working one. Just had to swap all the internals over from one with a cracked screen to another with a water damaged motherboard. The whole process was pretty simple just unscrewing and swapping things over really. Mind you I didnt have to replace the frame, which I would say is probably the most difficult part of a screen replacement. If you have already done ur research, just go slow and dont force things too much everything should be sweet.
It's virtually impossible to separate the front glass, digitizer and LCD without destroying them. I've come close but have never been successfully. It's not worth the trouble.y suggestion is to buy a new fre as well. It's a pain to dig all the broken glass off the frame. I'd much rather pay an additional 7 dollars and save the time and avoid picking shardsof glass out of my fingers. A reused frame is rarely like new anyway. There are often issues with seating of the LCD and problems with the adhesive. The nexus 4 was really bad in this regard. I have one, it works and I managed to get the proximity sensor to work, but I'd never do it that way again.
I replaced the screen on my nexus 5 with a LCD that came in the frame. It turned out to be a good choice as my frame was actually broken. It cracked right by the buttons on both sides. I have a second ont thats broken the same way, except the lcd works well enough to use so im waiti g until it dies completely to fix it. The front glass was actually on, but the LCD cracked. It seemed odd that the LCD cracked but not the glass until I had it apart. (I bekwice the digitizer on these is part of the LCD, as opposed to being laminated on the back of the glass)
The replacement went very smooth. I did it on my mother in laws kitchen table. You will need a credit card (to get the battery off) a hair dryer (for the battery) and a small screw driver. Don't use the ones they usually send with the screen, they are bad quality and will chew screws and or break leaving you without a screwdriver in the middle of the repair. Google the d820 service manual and read the disassembly section. Work carefully with plenty of light and be very careful with the tiny connectors. There are some parts that are stuck down, for instance the battery. Heat them with a hair dryer. It's best to hold it in your hand when you do this. If you can hold it, the heats OK, if its to hot to hold, its too hot. Usea credit card to pry up the battery if your changing frames. Heat both the front and back until you can slide the card under the battery.
Thanks the insight guys. Really appreciate it. Times like these make me happy I'm apart of the nexus community lol. Unfortunately I did not buy a new frame so I'll be picking out glass for a while! I just ordered the part yesterday and paid extra for faster processing and shipping. Reviewed a few more videos and manuals today and feel pretty confident. I was going to dish out 500 for the new 6p, but I just don't feel like I'm done with my N5 yet. So hopefully this replacement gives me another 4-6 months with my phone before I finally decide to upgrade.
Sent from my Nexus 5 using xda premium
I replaced a screen on an n4 and n5. Replacing just the digitizer was such a pain on the n4 that I decided to get the frame, lcd, and digitizer pre-assembled for the n5. For me, it's worth it to get everything pre-assembled.
I just got my screen, LCD and digitizer yesterday. I'll be performing the swap today. Wish me luck!
Sent from my Nexus 5 using xda premium
Successful repair! I can't explain how nice it is to have a crystal clear screen again. So refreshing!
Sent from my Nexus 5 using xda premium