[Q] mobile network disconnects and gets stuck "turning on" - HTC Sensation

Hello all, i have had my HTC sensation 4G (on Bell) for just over a month and a few days ago i started losing my connection to the network intermittently. Super annoying. Anyways i tried deleting some recent apps, figured that might be the issue but nope didnt help. It happened about 3 days in a row until i finally did a Factory Reset on the phone. It worked fine for a bit and then began stopping its connection to the network. Anyways super frustrating, i read some forums about tunring ciphering on and off, i tried that didnt work... needless to say im chapped.
Sorry for the length, but basically wondering if anyone knows how to fix this as its to late to return the phone and i have read through similiar forums on other phones

sorry to hear abt ur problem. i experienced the same thing but i think mine was triggered when i installed juice defender. it would turn off mobile data when the screen was off and when i went to use the phone, i didn't have a connection. i uninstalled the app and did a power cycle and that seemed to fix the problem after i went back into settings and checked the box to turn mobile data on.

charronegro1971 said:
sorry to hear abt ur problem. i experienced the same thing but i think mine was triggered when i installed juice defender. it would turn off mobile data when the screen was off and when i went to use the phone, i didn't have a connection. i uninstalled the app and did a power cycle and that seemed to fix the problem after i went back into settings and checked the box to turn mobile data on.
Click to expand...
Click to collapse
This. The phone seems to have trouble (on the stock kernel at least) when switching data from wifi only to cell when cell is turned off. This happens to me when I use wifi calling. The solution I came up with was to connect to a wifi network then turn on mobile data in the quick settings manually. Works every time for me.
HTC really needs to fix this.

Under mobile network in wireless settings, enable always-on mobile data.
This somehow fix my connection whereby it hampers with JD app by not turning on when it needs to.

Thanks for the help guys. I did also recently install a "battery optimizer: in Droid Utilities or soemthing like that, although i did a factory reset. ill try and do a full battery cycle like you mentioned and see if that helps

so the phone worked fine on the weekend, and even friday and i thought it was cause i stopped using a non "htc" charger and got rid of Android Utilities. but now its Tuesday again and like clockwork at 1pm it just stops connecting, if i reset it i get network for a few minutes and then boom out again. Very frustrating mid work day to be without my phone for hours on end. Dont know what to do.

Are you using WiFi at the time it goes out?
Sent from my HTC Sensation 4G using XDA App

No i havent been, not allowed to use private phones on the corporate wireless, but so far i havent found a problem with it switching between wi-fi and H+ while at home.
I have a feeling that Bell Canada may be updating the network or something in the area but they havent said anything both times i called and i asked. so who knows. Its just to much like clockwork for me to think it would be the phone, but who knows.

So i believe i have this figured. I talked to tech support once again yesterday and i point blank asked if it was network problems he said no (3rd person from bell to tell me this) then reccomended i get a sim card change if that didnt work he said send the phone in for repair.
So i went to the downtown bell store talked to the girl, explained why i needed to replace a brand new sim, and she told me that it was because Bell doesnt have towers downtown they share the Telus towers, however because of network bottleneck bell users get less priority and thus i cant use my phone... Not only is this unnacceptable for a phone company to not provide service DOWNTOWN in a major city but having denied it multiple times forcing me to troubleshoot for hours and spend almost an hour talking to bell representatives...
NOT HAPPY. Bell - 5 in my books, lucky my contract is up in a few months and i can switch to telus where i will be able to get signal downtown...

Related

[Q] Network Dropping

I just want to check in and see if any other Inspire owners are having this issue:
I have noticed that my phone occasionally drops the network connection and doesn't get it back right away. There are two different flavors of this issue that I have experienced:
1) I was walking my dogs today and the phone suddenly dropped it's connection to AT&T completely. After a few seconds, it reconnected and everything was fine. I was in an area with good coverage and the status bar showed no connection at all.
2) When home, I leave the Wifi on. Earlier today, when I tried to make a call, it simply wouldn't dial out. Then I tried to open a web page and nothing (after turning wifi off). I had to switch airplane mode on and back off to reset the connection. I also received several text messages at once, all of which had been sent hours before (as indicated by the time stamp on the message). It's almost like the phone has an issue swapping back and forth between the carrier connection and the wifi.
Is anyone else experiencing anything like this?
As an update, I noticed that when the wifi is on, there's a check mark under the H+ symbol (rather than the up/down arrows) and when I switch off Wifi, it doesn't go away. During this time, I have no cellular data. Switching airplane mode off and on doesn't seem to work. Sometimes it recovers on its own. Other times, I have to turn the wifi off and on several times.
This is annoying. It seems to be having issues doing the hand-off between Wifi and cellular data. This is really the only issue I have with the phone. Hope they roll out a fix soon.
I had the same problem. I thought it was because I had to add my own APN. (I could not switch my plan around because it was a work SIM). This caused SMS messages to not go out and an overall bad network experience on the phone. I have since returned the phone because I need a reliable network connection and the ability to send/receive SMS messages at all times. Once a fix is found I will be back. I liked the phone alot otherwise.
Are you by any chance using the SIM from another phone? I had the exact same issue yesterday and data did not work for me until I called AT&T and had them update IMEI number from Captivate to Inspire. Hope that helps.
Sent from my Desire HD using XDA App
AnyMal said:
Are you by any chance using the SIM from another phone? I had the exact same issue yesterday and data did not work for me until I called AT&T and had them update IMEI number from Captivate to Inspire. Hope that helps.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
Nope. I made it a point to have them activate it in the AT&T store with a new sim because I had read about people having issues when they transfer their SIM. I also had and iPhone 4 previously, so transferring wasn't really an option. I'm definitely on the right data plan, too.
I left the wifi off all night and it did it to me again today. The check mark shows up under the H and it loses all data connectivity. I'm not sure what is causing this, but I'd love to know if there's some kind of workaround. I have messed with a few options (like the data always on option) and haven't had any luck.
AnyMal said:
Are you by any chance using the SIM from another phone? I had the exact same issue yesterday and data did not work for me until I called AT&T and had them update IMEI number from Captivate to Inspire. Hope that helps.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
I was using a SIM from another phone. It is the SIM card from my Work phone and I can not change the plan. It does have unlimited text and internet I just cant change it to a 4G plan. I had added the APN that is floating around here and that worked except I was having the same problem as the OP.
greyhulk said:
Nope. I made it a point to have them activate it in the AT&T store with a new sim because I had read about people having issues when they transfer their SIM. I also had and iPhone 4 previously, so transferring wasn't really an option. I'm definitely on the right data plan, too.
I left the wifi off all night and it did it to me again today. The check mark shows up under the H and it loses all data connectivity. I'm not sure what is causing this, but I'd love to know if there's some kind of workaround. I have messed with a few options (like the data always on option) and haven't had any luck.
Click to expand...
Click to collapse
It sounds like a replacement is in order.
stilger said:
I was using a SIM from another phone. It is the SIM card from my Work phone and I can not change the plan. It does have unlimited text and internet I just cant change it to a 4G plan. I had added the APN that is floating around here and that worked except I was having the same problem as the OP.
Click to expand...
Click to collapse
Like I said, my issue was very much like yours and OP's and adding cutom APN made no difference until I called AT&T and had them update IMEI on my account. Presto, all problems went away instantly. I understand that it's not an option for you, sorry
have you tried creating a new apn? try creating one using these settings.
mattbollenbach said:
have you tried creating a new apn? try creating one using these settings.
Click to expand...
Click to collapse
Just did this. Thought it might have resolved it at first, but it didn't. Basically, when I put the phone down for a while, it's like the data connection goes to sleep and doesn't wake up. When I turn the screen on, there's no mobile data. Sometimes, the dual arrows are visible under the "H", but only the up arrow is lit. Other times, the check mark (meaning no data) shows up under th "H" and stays there. Switching Airplane mode off and on will reset the connection.
I hate to say it, but the phone may have to go back. I love everything else about the phone, but this bug is too major to wait for an update or fix. What good is smartphone that doesn't get data reliably?
are you running the stock rom? i haven't been using that rom much so it may behave differently than the custom roms.
i don't think its a common bug. i would see if you can get a replacement phone.
mattbollenbach said:
are you running the stock rom? i haven't been using that rom much so it may behave differently than the custom roms.
i don't think its a common bug. i would see if you can get a replacement phone.
Click to expand...
Click to collapse
Definitely stock rom. No rooting or anything. I didn't notice this on the first day I had the phone because it was on Wifi almost all the time. I turned wifi off to test it and the issue persists. I suppose I should try resetting the phone first, though I'm not looking forward to setting it back up again. After that, I'll take it into AT&T. I'd love to keep the phone. Can't believe no one else is having this issue.
greyhulk said:
Definitely stock rom. No rooting or anything. I didn't notice this on the first day I had the phone because it was on Wifi almost all the time. I turned wifi off to test it and the issue persists. I suppose I should try resetting the phone first, though I'm not looking forward to setting it back up again. After that, I'll take it into AT&T. I'd love to keep the phone. Can't believe no one else is having this issue.
Click to expand...
Click to collapse
yeah, resetting it up is a pain. sorry, and i hope you get it fixed.
Just to say it again. I had the exact same problem as the OP. Maybe we both had a flaky phone?
Okay, turns out there's an issue with the AT&T tower closest to my house. I found out from a rep at AT&T. I haven't left home much at all this weekend, so I had no standard for comparison. I just verified it by turning the wifi off on my iPad and using 3G data. It has the same issue.
Of course, I had already done a factory reset and gone to the AT&T device support center, but at least my phone is fine.
As a side note: I love that Android restores your apps now. I always thought WebOS was awesome for doing that and that was what frustrated me most about Android, with as often as I swap phones.
Wow... Wish this was my problem. I switched back to my Palm Pre+ and my data works fine.

Widget turned off 4g/3g, can't turn it back from 1x

So I was playing around trying to delete widgets and one of them took out my 4g/3g connection. The icon is stuck in 1x, and I can't find any setting to change it back.
dail *#*#4636#*#* . This will take you to the network settings. select phone information. And then scroll down to set preferred network type.
I did that, set it to both LTE mode as well as CDMA+LTE/Evdo, but then even when rebooting to toggle it, it shows Network Type as CDMA - 1xRTT
I'm seeing other threads with people having issues with being stuck in 1x, so maybe its just not me, and I disconnected and just happened to not get it back
I am having this issue as well. Rooted last night. In the process of removing system apps removed something I shouldnt have. Went to flash my back up created by Rom Man only to find out it wasnt made, fail, so i flashed the custom rom by Chingy. Since flashing the rom I only have 1X service no matter what I set the phone to on the toggle.
its not just you bro ive been having 3g and 4g problems all morning. I am in queens NY...if they dont get this fix before the 14 days I am returning this phone and going back to t-mobile
I had thus problem. Just turn airplane mode on for a minute, then turn it off and you should get 3g again.
Sent from my HTC Thunderbolt using Tapatalk
cnmsales said:
I am having this issue as well. Rooted last night. In the process of removing system apps removed something I shouldnt have. Went to flash my back up created by Rom Man only to find out it wasnt made, fail, so i flashed the custom rom by Chingy. Since flashing the rom I only have 1X service no matter what I set the phone to on the toggle.
Click to expand...
Click to collapse
I'm not even rooted, and I began experiencing this issue this morning after having my phone off and plugged in last night.
EDIT: I tested the above fix, and it didn't work for me. Every time the phone tries to turn 3g on it will appear in the status bar for a split second and then everything turns off, even 1x. weird.
It's a network problem on verizon's end. I'm in Cincinnati and data is not working at all.
I am getting this too - according to tech support, there is a problem with the 4G network right now - however why it doesn't fall back to 3G I don't know (unless there is a problem with that too).
I too am in New York, so it might be localized to NYC - They even tried resetting something on my VZ profile.
I'm still on the call as we speak, but I get the feeling given the number of people reporting this, it is a VZ problem.
CorporateGoth said:
I am getting this too - according to tech support, there is a problem with the 4G network right now - however why it doesn't fall back to 3G I don't know (unless there is a problem with that too).
I too am in New York, so it might be localized to NYC - They even tried resetting something on my VZ profile.
I'm still on the call as we speak, but I get the feeling given the number of people reporting this, it is a VZ problem.
Click to expand...
Click to collapse
It's definitely not just a localized problem. I'm all the way out in Utah (no 4g service here yet) and the 3g is completely jacked.
Yup confirmed with tech support, there's a nationwide outage with 4g data and they are working it with the highest priority, the tech said. Ah the costs of new technology. Always will have issues at start.
Same thing here, Pensacola, FL. Just went out on my drive to work today, now it's 1x across the board for me and the gf...she has an incredible and I have the tbolt...
Add me to the list. Been on the phone with tech support for 52 minutes and counting. I'm on hold right now and thought I would check xda. Stuck in 1x if I even have anything. I am about 35 miles south of Pittsburgh, PA. Phone is completely stock and worked perfect yesterday. Also, the tech said DO NOT dial *228 from the Thunderbolt. I didn't, but he said for future referece it will force the phone to use only 1x and 3g. Nice to know lol they didn't say that crap when I bought it. At least their tech support guys are super friendly.
Weird. Im in Akron Ohio and have full bars 4G. Just did speed test and getting 15Mbps down 20 up. Downloaded app off market just to be sure and downloaded without a hitch. This must not be affecting whole nation. (Yes my Wi-Fi is off lol)
Just got off the phone with VZ Tech support. He said there is not an acknowledge problem with the 3G network right now (unlike the 4G), but he's sure that soon there probably will be.
He could not use my phone as an example case (to raise the trouble ticket) because I was unwilling to perform the last step in the troubleshooting process (reflashing the phone) - but I'm sure there will be others willing to do that and this will become a known issue soon enough.
Worst part is, even my 1X support keeps going in and out - probably because the 1X network in NYC is overloaded, because all those users usually on 3G are all on 1X now, and killing it
Confirmed here, too...all 1x, must be a nationwide 3g issue
Same here south of Chicago. Guess I won't even bother calling about it. Thanks for the info.
This is definitely a widespread issue... I am in Miami and I can't even gey 3G here... I am only getting 1X.. The weird thing is, my friend has a Thunderbolt too and she seems to ne getting 3G fine.... If anyone receives any worse from Verizon, please post ASAP!!!
Yup im located in Manhattan New York having the same exact problem since 8:30am today No 4G or 3G i hope they get it fixed Soon Let's Go Verizon!

Some issues with the infuse

I have been going round and round with att on this issue. My infuse will bounce between hsdpa and umts signal every 30 seconds no matter where i am. They believed the issue was with the phone and replaced it issue still happening. Then advised that it was a network issue and opened a ticket with the "network department" who advised there were no issues in the area. They then removed and re added my data plan with the issue still occurring. Any ideas would be greatly appreciated
It's normal to be connected UMTS. You will only get HSPA when you are actively streaming data up or down.
[email protected] said:
I have been going round and round with att on this issue. My infuse will bounce between hsdpa and umts signal every 30 seconds no matter where i am. They believed the issue was with the phone and replaced it issue still happening. Then advised that it was a network issue and opened a ticket with the "network department" who advised there were no issues in the area. They then removed and re added my data plan with the issue still occurring. Any ideas would be greatly appreciated
Click to expand...
Click to collapse
Is that issue causing data connectivity issues?? On my first Infuse it would show me with 3-5 bars of signal, but when I tried accessing data on apps like the Market, Facebook, or stock Web Browser it wouldn't connect and would give me an error instead. AT&T doesn't know why that was happening. They eventually told me to exchange my phone.
It is and i get the same error it says network unavailable. This is the second "4g" phone this is occurring on
[email protected] said:
It is and i get the same error it says network unavailable. This is the second "4g" phone this is occurring on
Click to expand...
Click to collapse
Wow, I had the Atrix and that was happening to me with it as well. I don't remember if it went away after I updated the firmware on it, but I had other minor issues with it as well so I returned it and got the Infuse.
I've been trying out my 2nd Infuse and it seems that it doesn't have network connectivity issues like my prior Infuse, but I've noticed it does start acting up when I use the stock web browser. Maybe the whole issue is being caused by the browser!
I am taking mine back today it cant sit on HSPA+ for more then 30 seconds at a time and this is where a cell tower is almost next to my house and i can see it.
DVA4890 said:
I am taking mine back today it cant sit on HSPA+ for more then 30 seconds at a time and this is where a cell tower is almost next to my house and i can see it.
Click to expand...
Click to collapse
Yes exchange it, it is a bad batch Infuse definitely not an network issue
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
Well that sucks, because they haven't flipped the switch in my area yet. So, I won't know if my phone has this issue till they do
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
I've been streaming on Pandora for 2 or 3 hours without an issue. My network type switches between UMTS and HSDPA constantly, is that normal?
After working with tech support they feel it is an issue with the phone as it is not locking on to a tower signal. I was also informed that it not a common issue but has been seen with a few of the infuses sounds like a bad batch of phones may be floating around
[email protected] said:
After working with tech support they feel it is an issue with the phone as it is not locking on to a tower signal. I was also informed that it not a common issue but has been seen with a few of the infuses sounds like a bad batch of phones may be floating around
Click to expand...
Click to collapse
Man that sucks!! I started having network issues with my 2nd Infuse last night. Today I tried searching the Market and it just kept loading till it eventually gave me an error! I guess Best Buy has the bad batch. What sucks is that the rep at Best Buy almost gave me a hard time when I told her I wanted to exchange it due to network issues.
Spoke to AT&T again and the rep told me that the update isn't for any network issues and that she hasn't heard of any problems with the Infuse so she advised me to either get another Infuse or return it and get some other phone.
sim card problem
hi everyone...
i had unlocked my infuse. i insert my sim card. it sometimes make calls but sometimes not. sim works perfect on my vodafone 945 and samsung 5620(monte). it automaticaly shows flight mode when connection gone. i have a look at phone status it shows signal but doesn't show network provider name. please help me. what must i do?
hipo13 said:
hi everyone...
i had unlocked my infuse. i insert my sim card. it sometimes make calls but sometimes not. sim works perfect on my vodafone 945 and samsung 5620(monte). it automaticaly shows flight mode when connection gone. i have a look at phone status it shows signal but doesn't show network provider name. please help me. what must i do?
Click to expand...
Click to collapse
Did you network unlock?
slider2828 said:
Did you network unlock?
Click to expand...
Click to collapse
Yes i did. I tried an other sim card and it works. I think my sim is defective
Hello,
I'm a new android user and I got the Infuse today. After reading this thread, I tried to see if my Infuse was having the same problem. I noticed when I'm not using data, it goes in to UMTS. However, if I start browsing then it'll go to HSDPA, would this be considered normal or defective?
Farjad_ said:
Hello,
I'm a new android user and I got the Infuse today. After reading this thread, I tried to see if my Infuse was having the same problem. I noticed when I'm not using data, it goes in to UMTS. However, if I start browsing then it'll go to HSDPA, would this be considered normal or defective?
Click to expand...
Click to collapse
Not sure if that makes it defective but it happens on mine. Does it have issues loading websites?? Every once in a while when I search for something on google or enter another website my phone won't even load the site and when that happens I try an app that uses internet, Market or FB, and it won't load and finally give a connection error. AT&T doesn't know what causes it.
Farjad_ said:
Hello,
I'm a new android user and I got the Infuse today. After reading this thread, I tried to see if my Infuse was having the same problem. I noticed when I'm not using data, it goes in to UMTS. However, if I start browsing then it'll go to HSDPA, would this be considered normal or defective?
Click to expand...
Click to collapse
Congrats on getting the Infuse and moving to Android!
You're really lucky to start your Android experience with such a great device.
Switching from UMTS to HSDPA is totally normal. The battery would die very quickly if the radio had to maintain a constant HSDPA connection. The default is UMTS, and when transferring large amounts of data, the phone should automatically switch to HSDPA.
lost2030 said:
Not sure if that makes it defective but it happens on mine. Does it have issues loading websites?? Every once in a while when I search for something on google or enter another website my phone won't even load the site and when that happens I try an app that uses internet, Market or FB, and it won't load and finally give a connection error. AT&T doesn't know what causes it.
Click to expand...
Click to collapse
I haven't had that problem yet, but I've really mostly been using wifi to surf, but I guess I should stop so I can figure out if my device is defective. I'll let you know if I have any issues.
As an experiment, try downloading the app "Net Ping" from the market and set it up to ping every 3 seconds or so in the background. Now if you check your status, it should maintain a constant HSDPA connection.
Hmm...now I'm wondering just how quickly the battery will die? Time to find out.

[Q] No Signal. Limited Service. --- HTC Sensation

Hello people! I am a newbie on Android, so don't expect me to know deep stuff about Android.
So, I've been using HTC Sensation for about a month now. I've been using it without problem, but suddenly on one night, hard rain strike Bangkok. Suddenly, my phone goes no signal and limited service. I thought it was some some problem, so I wait for a while in order to get the signal back. About 20 mins later, my signal bar is back, but still no Mobile Connection icon (e.g. H or 3G). The worse thing is even though my signal bar is back, I still can't make/receive any calls or sms to/from anyone. I thought it might be some problems with the towers, however, when I switch my SIM to my mom's iPhone, the signal appear to work and the connection worked without problem.
That's when I thought its the problem with the phone. But... when I went out of my area (house), signal appear to work with 3G and I can perfectly make calls or texts without problem. When I got home, No Signal once again. So now I don't really know if its the problem with the network or the phone...
This really annoys me as heck. If someone can give me advices, I will be much appreciate. Thank you very much
My phone goes from having full bars on 4g to nothing randomly me having to pop out the battery to get service again.
Tired of the same
http://forum.xda-developers.com/showthread.php?t=1098849
i decided to make the jump and my issues went away, i would have preferred to remain stock however i don't like to be branded, stuck with bloatware etc..
thank you and all of you reply this thread. I am very new to Android, so I'm not really sure about 'rooting'. So Lostcat, you have this issue? and your issue went away after you've rooted your phone? Also, if I am going to root my phone, will all my data, contact, apps, and setting gone? If yes, anyway to do easy back up?
Thanks
I was having similar issues so I sent mine off for repair (through carphone - they say they send htc phones off to the manufacturer but considering its only been a week and they have reapired it i doubt that it has been sent off) still im sort of glad it didn't go off http://www.bbc.co.uk/blogs/watchdog/2011/10/htc_phones.html - im going to get it this afternoon. will report back with findings
switfranc said:
when I went out of my area (house), signal appear to work with 3G and I can perfectly make calls or texts without problem. When I got home, No Signal once again.
Click to expand...
Click to collapse
You have answered your question yourself here.
It's clearly a problem with your local cell since that night with the hard rain, since when you go to a different area your phone works fine. Contact your network and report theres a problem with your local cell.
cheers
Are you sure? Why does he have a signal in his mum's iCrap?
f.
usual_suspect said:
You have answered your question yourself here.
It's clearly a problem with your local cell since that night with the hard rain, since when you go to a different area your phone works fine. Contact your network and report theres a problem with your local cell.
cheers
Click to expand...
Click to collapse
Sent from my GT-I9100 using XDA App
Yeah, at first I thought its the signal problem too. But when I switched SIM and put it in my mom's iPhone, it work. And I use her SIM on my phone, and it worked too! Pretty confusing eh?
Alright.... I've decided to give my phone to the HTC support to fix it after I've asked a lot of people and they said its the antennas problem. Anyway, since I phone is rooted, in order to give to support, I need to unroot it.
I know people posted a lot of steps on unrooting HTC Sensation, but I want ONE SPECIFIC SAFE and SURE steps for unrooting... Thank you

[Q] AT&T OneX time (clock) not showing correct time

I have had this problem and have spoke with tech support with no solutions as of right now. The time on my phone should ALWAYS be right......ALWAYS!
It is off (behind) by as little as 6 minutes...or as much as 20 minutes. I have never had this problem on any phone...ever....in my life. I am not rooted and have not done anything other than set-up my phone the way I like it. I have tried using network settings to set the date and time...and also leaving that box unchecked in the settings. The problem always returns, and stays for around 10-30 min...then it keeps good time again.
Tech support checked their network and the communication to my phone and some other software logs and said they can tell I have wifi issues and there is a update coming to fix that sometime in the next week, but everything else looked fine. I am tempted to return it and wait for the GalaxySIII. The local AT&T store said they wont be able to exchange it anytime soon...and that they aren't even sure when...if ever...they will have more in stock- due to the apple lawsuit and the injunction!
Has anyone else had this problem and fixed it?
Any idea's?
I don't want to root it cause I may return it.
Any help will be appreciated
Thanks
I had just noticed mine was off by 16 minutes. I powered down the phone, restarted, and it has been fine since. I'm assuming something on their network caused a bad sync. Hopefully it is the end of story.
I had Tech support on the phone yesterday and they said it was not their network. I have found a few others with this same problem too. Mine was off by 20 min and I had the -use network for time- unchecked! It was a phone issue separate from data. One guy on another forum said it was only when connected to wifi...with mobile data on- and the phone was sleeping for a long period of time would his time be off. I am going to test this theory out and leave my wifi off tonight, and mobile data on. I will post back with results in a day or two.
If this is the case...maybe it does get fixed with the OTA that comes out this week?...it supposed to fix the wifi issues, so maybe it fixes this too
If rooted just use Clocksync because AT&T is godawful at keeping good time on their towers.
If not, your only recourse is really to just uncheck and recheck the "use network time" setting.
I don't think you read the previous post's ?
Sent from my HTC One X using Tapatalk 2

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