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Lower latch phone housing replacement

Hello XDA,
after possessing my beloved Desire HD for a little more than 3 days, I almost broke the lower phone housing latch that gives acces to the SIM-card and the Micro SD memory card.
Pics:
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I gave HTC Netherlands a call only to hear the lady say that the "escalation" department was really busy. She didn't know whether I will get sent a new latch or not, nor when I receive an e-mail regarding this issue.
Do you guys have any idea when we will be able to order seperate phone housing parts? I am sure many people will either damage or lose the lower or side latch when the availability of this phone gets better.

There are now two reported cases of broken (lower/side) latches, including mine. Other case reported on a Dutch board regarding the Desire HD.

These plastic covers are poor for a flagship phone. HTC really should have made them from metal. Mine doesn't quiet close fully, and i can see inside the phone through the small gap.
I hope some third party company sees a market for metal ones and makes them.

i got a phone today with a different fault and its being replaced but one thing i did notice, when i unboxed the phone i looked at the sim cover for the gap that had been reported and it wasn't there.Yet as soon as i removed the sim cover then tried to put it back on the gap was there no matter how i tried to fit it and the middle part of the sim cover wasnt flush with the rest of the device it was slighty raised.
may be people getting phones on monday could check this out, also think this thread will get more replies if moved to the general section

combat goofwing said:
middle part of the sim cover wasnt flush with the rest of the device it was slighty raised.
Click to expand...
Click to collapse
I had the same issue too but after removing and fiddling a bit it's now flush. You just have to make sure the notches along the top edge line up correclty with the case.
I do hope someone makes a 3rd party cover which fits better and feels more secure. I'm too scared to grip the phone as tight as I'd like around the bottom for fear of the cover popping off
A 3rd part covers for the battery and sim card covers would be nice in cool colours to customise the phone on the outside

Managed to bend mine while trying to get the sim card in. Now it has a little link by the headphone and usb sockets.
It's minor but a replacement would be nice.
Sent from my Desire HD using XDA App

Not a good design. If you break them, the phone will be useless as the plastic cover contains the gsm antenna.
Sent from my Desire HD using Tapatalk

Sim covers are being sent out of Thailand as we speak. I got this info from HTC NL, so I don't know whats up with UK.
Glad to receive my new cover soon .

How do we order a replacement?
Sent from my Desire HD using XDA App

Same here - damaged lower sim card/memory slot cover
Hi,
I partially slid mine into a case - the sim card/memory card cover popped off and looks almost exactly like the damaged one at the beginning of this thread.
Looks like any pinching pressure can cause this damage - and this wasn't a lot, either.
Very annoyed, as otherwise, I think this phone is perfect.

I did the exact same. Straight out of the box, removed the cover to put the sim in and crack, right down it.
Is this something that should be replaced by HTC as a part not fit for purpose or will it be a case of needing to buy a new cover?
I'm gutted as apart from that the phone has been great.

Managed to take a picture...
Managed to take a photo of it. Damage to top is clear, the bevelling inwards around the usb port isn't so clear. Very similar to the original poster's damage.
Damn!

Ditto. I feel like such a prat. I didn't want to go down the whole send it back to t-mobile route so I'be sent a mail to htc in the hope that they can sort something out.
Sent from my Desire HD using XDA App

This is ridiculous, the pics here are identical to how my cover looks too, kinked and cracked!
Anyway Im not sending it back now, but if theres a replacement I'll buy one, even better would be an alloy replacement thats more ridged fit and stronger.

What the hell ??
This is a deal breaker !
Is there anyone here who DIDN'T break the damn thing ?
Those with the broken pieces - Please state your batch, first or second batch of DHD's ?

Silencer23 said:
What the hell ??
This is a deal breaker !
Is there anyone here who DIDN'T break the damn thing ?
Those with the broken pieces - Please state your batch, first or second batch of DHD's ?
Click to expand...
Click to collapse
Mine is fine, it's definitely a tricky removal, but once the SIM card is in, there's really no reason to remove it, except of course if you're swapping SD cards, but as the hunter always says... "softly, softly catch the monkey" or something like that!

Well...
...I'd totally agree with you except my latch cover came off when putting it into a snug case -if you pinch the cover by seams on both sides, you'll see the middle flex upwards.
When I put mine in the case, the pressure was enough to cause the latch to detach and bend, resulting in the damage.
I'm pretty annoyed as otherwise the phone is great so far.

Doktaphex said:
Mine is fine, it's definitely a tricky removal, but once the SIM card is in, there's really no reason to remove it, except of course if you're swapping SD cards, but as the hunter always says... "softly, softly catch the monkey" or something like that!
Click to expand...
Click to collapse
It's not so much about there being a reason to remove it the fact is you should be able to remove it without it splitting in half how ever many time you like. Mine isnt broke but I cant seem to get a snug fit there is a 1mm gap. I mean I have never had a phone which I couldnt take the cover off without it splitting in my life this seems like very poor build quality/design.

My feedback from htc UK so far has been to try and send it back to where I bought it from and get a new unit. Which is less than ideal as I bought it online from t-mobile, so won't be able to pop into store for a direct swap. Also, apparently putting a repair ticket in via htc themselves will void the rest of the warranty.
Sent from my Desire HD using XDA App

authnon said:
My feedback from htc UK so far has been to try and send it back to where I bought it from and get a new unit. Which is less than ideal as I bought it online from t-mobile, so won't be able to pop into store for a direct swap. Also, apparently putting a repair ticket in via htc themselves will void the rest of the warranty.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
I've just had the same feedback. They are claiming no one else has had the same issue and they will not replace the cover under warranty.

If you have nothing better to do...

i scratched off the matte finish on the metal cover and it revealed a very stunning undercoat. I think it looks much better. I used an expired credit card to scratch it off. do not use anything metal to scratch it off, it will leave a scratch on the undercoat.
Done on a white mt4g. i think the different colored mt4g have a darker back cover.
Also it takes a very long time to do.
Pictures were taken with flash off because it shines that much.
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infinity mirror lol

That looks pretty damn sweet. May do this later.
Sent from my HTC Glacier using XDA App

Have you done the piece around the camera and speaker yet? Can you post a pic of it all together?
Sent from my HTC Glacier using XDA Premium App

the speaker and camera part cant be done. its a different material. and i updated the pictures

brianphanz0r said:
the speaker and camera part cant be done. its a different material. and i updated the pictures
Click to expand...
Click to collapse
That sucks. Looks great with just battery door though. Maybe I'll try this soon. Thanks
Sent from my HTC Glacier using XDA Premium App

That looks sweet!
Time to piss off the wife and make a mess on the kitchen table.
Sent from my HTC Thunderbolt using XDA App

Looks nice. How is the texture of the undercoat? Is it slippery like the stock overcoat or is it more grippy?

it has a lot more grip but it does collect more oils from your hand

Hmmmm....I think I may do this in the next couple of days. I'm also wondering how it may turn out if I use my dremel to create a brushed look...decisions decisions.

I'm not sure if you want to do this, if u look next to you sd card theres a gold contact that touches the inside of the battery cover. So the coating my be a barrier between the metal and our hands to prevent signal issues i.e. Iphone 4 like signal issues. Anyone who's tried this confirm either way? I love the look just don't want to regret it later.

Did you just rub the edge of the card on it for hours? Because I've been doing it for a couple minutes and I don't think it's getting me anywhere.

There was a slight chip where you open the phone and i just used a credit card to dig under it. if you do it right, the paint will chip off into a fine powder
Shaddy-Z. said:
Did you just rub the edge of the card on it for hours? Because I've been doing it for a couple minutes and I don't think it's getting me anywhere.
Click to expand...
Click to collapse

That looks sweeet...I'd get a second battery cover off of ebay and do it though.

Post #10 has a good point. Maybe I should contact HTC or maybe some phone tech guy will stumble upon this thread. But it does look cool, I wanna do it to mines and then get it re-armored with ghost armour

SoltyPK said:
I'm not sure if you want to do this, if u look next to you sd card theres a gold contact that touches the inside of the battery cover. So the coating my be a barrier between the metal and our hands to prevent signal issues i.e. Iphone 4 like signal issues. Anyone who's tried this confirm either way? I love the look just don't want to regret it later.
Click to expand...
Click to collapse
lol you have a good point. might have not done what i did if i knew about that, but having no trouble with phone reception, wifi, satellite or network

Yeah but now it doesn't match metal on camera...

brianphanz0r said:
There was a slight chip where you open the phone and i just used a credit card to dig under it. if you do it right, the paint will chip off into a fine powder
Click to expand...
Click to collapse
Do we know if the battery cover is powdercoated or anodized? Either way I like the black but the silver does look sexy with the white phone.
Sent from my HTC Glacier using XDA Premium App

SoltyPK said:
I'm not sure if you want to do this, if u look next to you sd card theres a gold contact that touches the inside of the battery cover. So the coating my be a barrier between the metal and our hands to prevent signal issues i.e. Iphone 4 like signal issues. Anyone who's tried this confirm either way? I love the look just don't want to regret it later.
Click to expand...
Click to collapse
If you look on the underside of the cover, the spot on the cover which touches that contact is etched away. This is to ensure contact is made without obstruction. So there is no "barrier" between the cover and this contact. Just the opposite. My guess is that it is a ground circuit to divert static electricity. Since the cover is made of metal, this would make sense. Scratching off the outer dullcoat should not have any negative effect.
Scent of my Glacier running CM7 rc4

Phateless said:
Do we know if the battery cover is powdercoated or anodized? Either way I like the black but the silver does look sexy with the white phone.
Sent from my HTC Glacier using XDA Premium App
Click to expand...
Click to collapse
i wouldnt know the difference. sorry lol

Thats pretty cool. I own the black so im gonna pass but if i owned the white i would do it for sure. I have nothing but time on my hands. haha.

Are Inspire owners really that weak and girly?

I have found no issue with removing the battery cover or sim cover. Just sayin. Its a little exaggerated.

-Kevlar- said:
I have found no issue with removing the battery cover or sim cover. Just sayin. Its a little exaggerated.
Click to expand...
Click to collapse
I've had no issues either. I can see the possibility of these covers breaking. (The tabs I mean) ...But one would have to be careless with the removal and install. I've only had to pull my battery once, and no issues at all with the cover.

Maybe they're worried about accidentally cracking their screen by pushing too hard in the wrong spot.

Well, the first one or two times is no picnic...it definitely feels like your applying enough pressure that, if inadvertently displaced to a more delicate part of the phone, could damage it.
After a few times of doing it successfully, however, the cover starts to loosen up a little, making it easier to do as time goes on.
Not to mention, its all in the technique. NOT using that little "fingernail slot" that's on the cover (it's too shallow and positioned off-center to provide adequate grip), but instead sliding your fingernail in between the volume button rocker and the cover, gives you a better shot at success.
Sent from my Inspire using XDA Premium

How did you know I am a weak girl.

-Kevlar- said:
I have found no issue with removing the battery cover or sim cover. Just sayin. Its a little exaggerated.
Click to expand...
Click to collapse
If you got yours recently, or within the past few weeks like I did - HTC addressed and fixed the battery cover issue.
How do I know this? On the first inspire I had that I got on the launch day, the battery cover was already on the phone, which meant we had to struggle to break it off with a small screwdriver in the store. I never took it off again after that, but the initial removal was a B----.
The second one I got a few weeks ago had the battery cover in its own little plastic bag, in the box - OFF of the phone. All you had to do was pop in the battery and then press on the cover in the store.
Since then I had to do a few battery pulls when I made the mistake of not wiping the dalvik cache for some roms (I do it all the time now). The first time I removed the cover for this phone was MUCH easier than the first time I removed it on my first inspire.
Long story short, HTC fixed the struggle, and you probably have a post-fix device. It's a good thing - I'm not trying to put a damper on your manliness.

I purchased mines on launch. The initial battery pull was a PITA. After that it's really easy.
Sent from Desire HD or Inspire 4G or whatever this thing is called via premium XDA app.

acPIZZA said:
If you got yours recently, or within the past few weeks like I did - HTC addressed and fixed the battery cover issue.
How do I know this? On the first inspire I had that I got on the launch day, the battery cover was already on the phone, which meant we had to struggle to break it off with a small screwdriver in the store. I never took it off again after that, but the initial removal was a B----.
The second one I got a few weeks ago had the battery cover in its own little plastic bag, in the box - OFF of the phone. All you had to do was pop in the battery and then press on the cover in the store.
Since then I had to do a few battery pulls when I made the mistake of not wiping the dalvik cache for some roms (I do it all the time now). The first time I removed the cover for this phone was MUCH easier than the first time I removed it on my first inspire.
Long story short, HTC fixed the struggle, and you probably have a post-fix device. It's a good thing - I'm not trying to put a damper on your manliness.
Click to expand...
Click to collapse
makes sense... mine was in a plastic bag seperate.

-Kevlar- said:
makes sense... mine was in a plastic bag seperate.
Click to expand...
Click to collapse
Yeah, I was relieved when I saw it was in the box and not on the phone. The first one I mangled pretty good in the Radioshack where I bought it at, which really sucks. I'm really glad they fixed it - and it is still plenty snug enough to not worry about it ever popping open.

Its really easy to do. I can dissemble the phone without problems. Dunno why people are moaning, it's quite easy and snaps into place without problems.
What pisses me off is the way its designed, I want one of those big 3000mA extended batteries, AINT GONNA HAPPEN THANKS TO HTC'S RETARDED DESIGN.

Yeah. I've never had any issues with it. It's waayy overblown.
Via the XDA app for the HTC Inspire

If you just put your fingernail right where the little clips are(you can see them when the cover is off) its very easy and doesnt usually offer much resistance or feel like its going to break.

I find it much easier to remove the battery on this phone then the glorious iPhones!

Im a 6'2" 230 lb BAMF construction worker but every time I take the battery cover off I break a damn nail

di11igaf said:
Im a 6'2" 230 lb BAMF construction worker but every time I take the battery cover off I break a damn nail
Click to expand...
Click to collapse
HTC engineers, take note... ;-)
Sent from my Inspire using XDA Premium

tribalartgod said:
I've had no issues either. I can see the possibility of these covers breaking. (The tabs I mean) ...But one would have to be careless with the removal and install. I've only had to pull my battery once, and no issues at all with the cover.
Click to expand...
Click to collapse
I have 2 batterys since the battery life sucks and I just switch them usually once every two days and have been doing so for the past 2 months and my battery door is still fine. It gets so much easier after a couple of times.

Yeah right when I got the phone I had absolutely no problem removing either cover.

Hanz and Franz laugh at Girly Men
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It was a bit tedious at first taking the battery cover off, but after one time, you get the hang of it, and it's not terrible. I'd much rather have it a bit harder to open than exceedingly easy just for peace of mind I suppose.
The SD card cover is a breeze though.
Sent from my Inspire 4G using XDA App

californiarailroader said:
Hanz and Franz laugh at Girly Men
Click to expand...
Click to collapse
LMAO!!!!!!!!

Light emitting from bottom right corner

hey guys, I just got my replacement after my screeen went blank. The new phone after only using it for about 2 days I just notice a small light from the touch menus being emitted from the right corner. It seems the plastic strip sorrounding the outter is loose. I just cant help stare at the defective corner that keeps brighting my attention.. I believe its defective because my first phone didnt do this.. Before I call tmobile can anyone tell me if its normal?
Sent from my HTC Sensation Z710e using XDA App

NOT NORMAL.
I would get it replaced asap.

Maybe I'm being ocd with my phone and ill order a case for it to block out the lower right lighting that distracts me or replace it
Imagine you paunt a glass black then emit light under it. You look at the top surface you notice light going through at the lower right edge with a case around the glass..
Im having bad luck with phones
Sent from my HTC Sensation Z710e using XDA App

Mine does it But in the bottom left corner, just noticed it today
Sent from my HTC Sensation 4G using XDA App

It's normal. I have the same issue..
I read in a review that it was a common issue or something like that...
Im looking for the review to post up the url but I can't seem to find it...
But don't worry about it, its fine
Sent from my HTC Sensation 4G using XDA Premium App

I guess ill live with it and buy a case tomorrow online to cover the issue. Its nice to see its a common problem and IM not the only one but is it worthy of warranty?
I wont worry about it.
Sent from my HTC Sensation Z710e using XDA App

Same here bottom left, thought it was the backplate at first, but its the screen, as it exists even with back cover off

It seems nobody notice until now lol
Sent from my HTC Sensation Z710e using XDA App

Mine had the same issue but on the left side. It didn't feel like anything was loose or broken just an error in manufacturing. I also remember reading a review that mentioned this problem.
My biggest worry would be more dust getting in.

(Sorry guys, the forum won't allow me to post pics yet. I'll add them once I up my post count)
Hi guys, new to this site and just registered (been lurking hardcore for a while lol). I'm fortunate this thread popped up because I believe I'm having the same issue. Here's some pics, you can see the light emanating from the area that the capacitive buttons are to the left of the homescreen button (it has the same light blue color to it):
I know the pics aren't too great; it's hard to capture such a small amount of light with a P+S. I'm also wondering if because of this issue I can get the phone replaced. I know it's a small issue, but I'm paying $7.99 a month right now for TMob's Premium Handset Protection (anyone else?) which supposedly covers malfunctions. I'm just not sure if this can be called a malfunction. Lastly, I'm curious to see if I could get a replacement Sensation because I'm interested in rooting and would want to take care of this issue now before I start venturing into the warranty-killing zone.

Pictures, as promised:
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I had a similar problem, but from the left side. It was on my old Sensation (that I returned for other reasons) but it showed up about two weeks after I owned it. I think it's a common problem.

I have exactly the same, at the bottom right corner.
It was here since the very first day I got my Sensation.
2 months later, the size of this "light spot" hasn't increased, and most important: I have no dust under my screen (despite I used my Sensation as an hicking GPS in the Corsican mountains, touching it it with dirty hands, using it on dusty tracks, etc)
So I guess there's no need to worry about it.

I have the same thing bottom right corner speck of light. TPU case covers it though. No dust under the screen so no worries.

Mine is fine.
Sent from my HTC Glacier using XDA Premium App

No lie its stupid crap like this that would pissed me off. Id exchange right away! Everytime I read these post like this it makes me double check my phone. So far it has no problems *knocks on wood.*
Sent from my HTC Sensation 4G using XDA Premium App

Post Back Cover Pics (no wifi issues)

Hello All,
I was wondering for those of you that don't have the wifi death grip issue could you please post pics of your back cover & phone. I want to know how you guys aren't having that issue since majority of us are.
Thanks

anyone???????????

I doubt you would be able to see any difference in the back cases. They all look exactly the same.

smoochiezz24 said:
I doubt you would be able to see any difference in the back cases. They all look exactly the same.
Click to expand...
Click to collapse
No they don't. There are slight differences on the back case of some devices. Some users that were comparing sensations that had different screen manufacturers noticed that.
What I don't know is if those small differences really affect the death grip

I don't have the deathgrip. Ill post pics tomorrow
Sent from my HTC Sensation Z710e using XDA Premium App

smoochiezz24 said:
I doubt you would be able to see any difference in the back cases. They all look exactly the same.
Click to expand...
Click to collapse
Some are different, I just want to know if there will ever be a fix since the evo 3d is launching in Canada im debating if i should sell this and buy that.

Z51 said:
I don't have the deathgrip. Ill post pics tomorrow
Sent from my HTC Sensation Z710e using XDA Premium App
Click to expand...
Click to collapse
Still waiting for the pics .......

The main difference as I have read is let's say "copper made looking connectors" number. The covers with 3 connectors on top side mostly do not have death grip, while those with 2 have, as I have too Below are sample pics found on the net.
3 connectors on top side
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2 connectors on top side

I have a back cover with 3 connectors at the top. Came with the phone. And I assure you, I DO have the death grip. Sitting 10 feet away from my router will drop it only 1 bar, no problem. If I'm in another room, holding it in landscape will drop the connection completely in about 10 seconds.

moh0 said:
I have a back cover with 3 connectors at the top. Came with the phone. And I assure you, I DO have the death grip. Sitting 10 feet away from my router will drop it only 1 bar, no problem. If I'm in another room, holding it in landscape will drop the connection completely in about 10 seconds.
Click to expand...
Click to collapse
Very disappointing and annoying case.. I thought that the cover with 3 connectors on top could solve the issue Wonder how did the HTC allow manufacturing defective units and after all send it to the customers as accurate

Oh man, that's nothing. You want to see defective, just wait until your touchscreen starts acting up and you can't drag the ring to unlock your phone (especially for an incoming call...)
If your Sensation only exhibits the grip of death, you're doing OK!

moh0 said:
I have a back cover with 3 connectors at the top. Came with the phone. And I assure you, I DO have the death grip. Sitting 10 feet away from my router will drop it only 1 bar, no problem. If I'm in another room, holding it in landscape will drop the connection completely in about 10 seconds.
Click to expand...
Click to collapse
Same exact here. I have the 3 copper things on the top portion and if I am in a room about 15-20 feet away from the router, I can lose my wifi completely if in landscape mode.

Same here, I have 3 pins and the death grip.

I have 3 pins and no Wifi issues or dead screen issues. This most likely has something to do with the dates of manufacture.

no death grip at all even when i cover the whole phone with my hands still no death grip, i also have the tmobile rubber case.

CrazyCharlie said:
I have 3 pins and no Wifi issues or dead screen issues. This most likely has something to do with the dates of manufacture.
Click to expand...
Click to collapse
I have a manufacturing date of July 7, 2011. Whats yours if you don't mind me asking?

no loss of signal
only decrease when Holden from top in your palm

Have 2 pins, no problems.

It's so weird that some have it and some don't. Is it something to do with the router settings cause I have the 3 pins as well and have the death grip issue......luckily I don't have anything wrong with the screen being unresponsive. Since Rogers is launching the Evo 3d i'm thinking about getting rid of the sensation........I just hope before my decision someone finds a fix for this.....thanks to everyone who posted pics of there back covers.....My back cover is dated 2011-05-22

I have 2 pins with no problems either