[Q] Facebook unable to delete with newest mango beta - Windows Phone 7 Q&A, Help & Troubleshooting

Hi guys, I was trying to delete the Facebook account off my phone and re add it, but I seem to be unable to delete it. I get the error code 0x83cf1202. I have the T-mobile HD7 and I'm on the newest mango build.

Try deleting your facebook account from windows live online at live.microsoft.com and then it should be gone from your phone

seems like I'm unable to remove it from the website also.

well then, I think you have a serious problem. I am sorry that I cannot help you further then this. Maybe post on the microsoft answers "forum" and ask why you can't remove it (maybe it had an error).

V1ViD said:
Hi guys, I was trying to delete the Facebook account off my phone and re add it, but I seem to be unable to delete it. I get the error code 0x83cf1202. I have the T-mobile HD7 and I'm on the newest mango build.
Click to expand...
Click to collapse
I had the same problem with twitter & facebook. I just restored back to 7661 and updated to 7712 again, works perfectly now

I just updated to official Mango and this happened.
A little while ago I changed my e-mail address in FB and so I changed it on my pre-Mango WP7 and all was fine. I just updated to Mango and I think FB was connecting fine but I noticed under settings for my FB account it was showing my old email address. I couldn't change it so I decided to delete the account but got this error.
I got it to delete though by deleting it from my live.com account under profile settings as in this post, but I also had to re-start phone and then go to settings and sync my live account. Then I deleted the FB account no worries and was able to add it with my new email address.
got the sync idea from here: http://forums.create.msdn.com/forums/p/88456/553344.aspx

doktorg said:
I just updated to official Mango and this happened.
A little while ago I changed my e-mail address in FB and so I changed it on my pre-Mango WP7 and all was fine. I just updated to Mango and I think FB was connecting fine but I noticed under settings for my FB account it was showing my old email address. I couldn't change it so I decided to delete the account but got this error.
I got it to delete though by deleting it from my live.com account under profile settings as in this post, but I also had to re-start phone and then go to settings and sync my live account. Then I deleted the FB account no worries and was able to add it with my new email address.
Click to expand...
Click to collapse
I can't tell you how many times I've done it this way. I even restored my phone to the backup before the Mango update was installed, fixed the email address on that Facebook account, then reinstalled Mango. As soon as I get to the settings page for email + accounts, under Facebook it has the CORRECT email address and "Attention required". A click brings up the "Can't delete Facebook" problem.
I don't know what else I can do, probably will have to just call support for help. But I was hoping someone on here has had this problem that just can't seem to be resolved, no matter how many times I delete the Facebook account off the desktop version of live.com.
The weirdest part is that about 95% of my contacts on my phone have Facebook. About 90% of those are actually linked to Facebook.
I have the HTC Sprint Arrive. Any ideas would be nice. Thanks!

Having the same problem
After I installed the Mango update on my HTC HD7 I can't delete FB from my phone. I was hoping that if I did so, it would prompt the phone to thread my FB messages in with my text messages. So far I've had no luck with the integration.
---------- Post added at 10:34 AM ---------- Previous post was at 10:04 AM ----------
Okay, found another site which basically listed the same steps noted in the post above to delete FB from your phone but gives a little more detail. Followed them and deleting it worked!
1. disconnect with all devices / app and login with browser. (shut down the phone and desktop apps)
2. delete facebook account using the browser
3. boot the phone.
4. SYNCH THE HOTMAIL ACCOUNT (otherwise the problem still appears)
5. delete the facebook account
6. (I will do it now) --> connect FB again in browser and on the phone.
(Found on forum http :// forums.create.msdn. com /forums/p/88456/553344.aspx)
It worked, although it still didn't integrate FB messages into my text messaging stream. I'm guessing the integration is only with FB IM'ing... eventhough they've revised it so that messaging is IM'ing now. :/

Worked like a beaut. Thanks for posting that bit of info.
windowsphonesupport had no clue how to fix it, and 2 other people seemed to ask the same question.

PDiesel said:
After I installed the Mango update on my HTC HD7 I can't delete FB from my phone. I was hoping that if I did so, it would prompt the phone to thread my FB messages in with my text messages. So far I've had no luck with the integration.
---------- Post added at 10:34 AM ---------- Previous post was at 10:04 AM ----------
Okay, found another site which basically listed the same steps noted in the post above to delete FB from your phone but gives a little more detail. Followed them and deleting it worked!
1. disconnect with all devices / app and login with browser. (shut down the phone and desktop apps)
2. delete facebook account using the browser
3. boot the phone.
4. SYNCH THE HOTMAIL ACCOUNT (otherwise the problem still appears)
5. delete the facebook account
6. (I will do it now) --> connect FB again in browser and on the phone.
(Found on forum http :// forums.create.msdn. com /forums/p/88456/553344.aspx)
It worked, although it still didn't integrate FB messages into my text messaging stream. I'm guessing the integration is only with FB IM'ing... eventhough they've revised it so that messaging is IM'ing now. :/
Click to expand...
Click to collapse
Thanks for letting me clear out that damn attention required issue. I'm in the same boat as you - did all the above and still don't get FB chat (only people that are BOTH on MSN and FB Chat show up and if I send a msg I think it only goes to MSN)

Related

[Q] Duplicate Facebook Contacts

I am looking through my contacts list and I am noticing several of my contacts have several links to their same facebook profile. Since they are Facebook, I am unable to delete them. How can you have several Facebook links to the same Facebook profile? If I unlink them then I have separate entries in contacts.
Did you just download the upgrade to facebook? I had mine working fine and then I downloaded the upgrade which was suppose to fix issue with the syncing timing out. Then suddenly I had 9 facebook contacts for each person it was sync'd too
mterrence5 said:
Did you just download the upgrade to facebook? I had mine working fine and then I downloaded the upgrade which was suppose to fix issue with the syncing timing out. Then suddenly I had 9 facebook contacts for each person it was sync'd too
Click to expand...
Click to collapse
Yes I do have the updated version.
I had the same problem, what I did was unlink both facebook accounts from my contacts, which removed everything facebook related and then just added 1 back.
That was my solution as well, but I'm not relishing the prospect of doing that for every facebook contact I have. Anyone come up with a quicker fix yet?
What he means is to remove the facebook accounts completely from the menu, settings, accounts screen.
Then when you add one back be sure to use the top one that is listed under "Integrated contact accounts." The sync from the new version of facebook does not work properly on our phones for some reason.
Same problem- removing facebook account doesnt remove links
Each contact of mine has 4 "unknown" links that seem to be facebook links. I cant seem to find a way around manually deleting each link one by one. I removed the facebook sync accounts and the facebook contacts still show up and the duplicates are still there. Also when I try to go to display options it says "sim initializing" and stays there. Only if I take out my SIM card and replace it can I access the display options Advice? This also caused my phone to run out of database memory and slow it down alot.

[Q] Facebook Connection and Other Issues

After two weeks with my Focus, I'm obviously loving it. Upgrading from the Tilt has brought new meaning to my life.
Anyway, I've had enough little problems come up that I thought I'd try and get some questions answered by those smarter than I!
Integrated Facebook: Ever since the first day, I've been having issues with my Facebook account. Specifically, under Settings>email & accounts, the Facebook account says "Attention Required." Clicking on the account brings up an error popup that says "Not updated/We're having a problem connecting. Try again later./Last tried 8 hours ago/Error code: 83CF3104." Previously it gave error code "85FB5300." Here's a useless thread I started at MS Answers: http://social.answers.microsoft.com...266a6d0/#53db5744-b48c-4af8-bad5-9fe0fe95f61c It does manage to update FB from time to time, but it's wildly inconsistent.
This isn't that big a deal, but when I go to Facebook.com and login using IE on the phone, I get the "pocket version" which doesn't have any content. "Mobile version" shows up as a link on the page, but nothing is clickable. No biggie since I have the app and integration, just annoying.
IHeartRadio seems to lockup every time I use it. When I navigate away from it and then want to go back, it tries to start, shows the logo, then backs out.
My second most unstable app is Marketplace itself! It behaves exactly the same as above.
Any suggestions would be great! Thanks!
EDIT: Adding #5: Everyone says that I should be able to see an icon to find people on my exchange server, but I haven't been able to ever find it. I create a new email from my Outlook account, then click the "To" field to bring up my address book, but there is no link to my exchange directory. Am I doing something wrong?
do you have ssl enabled in facebook settings? if so, try disabling it.
The Gate Keeper said:
do you have ssl enabled in facebook settings? if so, try disabling it.
Click to expand...
Click to collapse
I don't have an option for SSL in the Facebook account settings on the phone. Is that what you're asking?
drokkon said:
EDIT: Adding #5: Everyone says that I should be able to see an icon to find people on my exchange server, but I haven't been able to ever find it. I create a new email from my Outlook account, then click the "To" field to bring up my address book, but there is no link to my exchange directory. Am I doing something wrong?
Click to expand...
Click to collapse
I get "search exchange directory" buttons both in email and the people hub. In email, start typing the name of the person you're looking for, and the last entry in the list you get will be the exchange directory. Similarily, using search in the people hub will have exchange as the last possible button.
emigrating said:
I get "search exchange directory" buttons both in email and the people hub. In email, start typing the name of the person you're looking for, and the last entry in the list you get will be the exchange directory. Similarily, using search in the people hub will have exchange as the last possible button.
Click to expand...
Click to collapse
Yup! That's what I've heard, and what I don't get. I wonder if my company's implementation is messed up.
drokkon said:
I don't have an option for SSL in the Facebook account settings on the phone. Is that what you're asking?
Click to expand...
Click to collapse
No... if you have the SSL option enabled on your Facebook account, not on your phone, the people hub will not update.
Seems to be an issue with the Focus as other WP7 users have not seen this issue,
I've looked every where I can in the phone and cannot see where the settings are that control the Facebook feed.
Log into Facebook via your web browser and disable the SSL setting under your security options.
For anyone still suffering this problem, I found a solution:
SOLUTION (from http://answers.microsoft.com/en-us/...83cf0108/4c4c7887-2b8b-4a83-b816-bf26e265fe17)
I went through my People Hub, opening every contact that had no picture to see what account they were in. Most of them were contacts from my Live account, but ONE was a Facebook contact. (Per the thread above, Facebook connection problems can be caused by a friends' corrupt profile picture.) I went to her profile online (where the picture showed up fine) and unfriended her. I had to wait several hours for her to disappear from my People Hub, but once she did I immediately went to Settings>Email & Accounts and, for the first time ever, saw the Facebook account with no error message!
As I said, I have been suffering this error message since day 1, although I've seen at least 4 distinct error codes (85FB4400, 85FB5300, 83CF3104, 83CF0108). I tried deleting and restoring the Facebook account, deleting and restoring the Facebook app, changing my Facebook password, logging out of Facebook on my PC, all to no avail. I never performed a factory reset, because I've installed all of my apps from the Marketplace (not Zune), and was not eager to hunt them all down again (please tell me this is another WP7 bug that is being fixed).
Hope this helps others! I've refreinded her and she's changed her profile pic in the last few weeks, so I'll keep my fingers crossed.
I had the problem with facebook too a few months back. Turned out to be one profile picture that appeared as a red x. Unfriended and the error went away for me too.
Yeah, re-adding her as a friend and the problem is back. Hoping she changes her pic soon.
drokkon said:
Yeah, re-adding her as a friend and the problem is back. Hoping she changes her pic soon.
Click to expand...
Click to collapse
I was fortunate in that i didn't really care for the guy who i deleted

[Q]Mango and syncing Google contacts...error?

Hi all, I've updated to Mango and ever since then my Google contacts list has failed to sync ("there was a problem syncing, please try again later error 8004010f"). This is with a Google account tied to another email address not an @gmail.com address. If I put in an incorrect password or incorrect server details I get different errors so it seems as if I'm at least getting the details correct. I've tried all the steps I could find (mainly a useless KB article) so I'm wondering whether it's a Mango thing. Or possibly a Google+ thing?? (No I'm not on it.) Either way I foolishly unchecked the 'sync contacts' box so i now dont have any contacts
Sent from my HD7 using XDA Windows Phone 7 App
shinygerbil said:
Hi all, I've updated to Mango and ever since then my Google contacts list has failed to sync ("there was a problem syncing, please try again later error 8004010f"). This is with a Google account tied to another email address not an @gmail.com address. If I put in an incorrect password or incorrect server details I get different errors so it seems as if I'm at least getting the details correct. I've tried all the steps I could find (mainly a useless KB article) so I'm wondering whether it's a Mango thing. Or possibly a Google+ thing?? (No I'm not on it.) Either way I foolishly unchecked the 'sync contacts' box so i now dont have any contacts
Sent from my HD7 using XDA Windows Phone 7 App
Click to expand...
Click to collapse
My google account sync perfectly with mango in my trophy...so must be something in your phone...Maybe the tied account has to do something with it
I figured it wasn't a common problem or I wouldnt be the only person complaining about this
Well, some more testing, I have tried deleting the account from my wp7 and adding it again - still the same error msg.
Bizarrely, though my Google contacts don't show up in my people hub, if I go to the hub and search for a contact and then hit "search Google directory" the contact will appear.
Also, checking my Google dashboard under Google Sync shows a "last sync: 8:25pm" or whenever the last time I tried to sync was. So I'm fairly certain this is an issue with my particular phone...Maybe it's time to hit the Microsoft support forums!
Sent from my HD7 using XDA Windows Phone 7 App
I think I know what's up
So I woke up this morning and the google sync button required attention. So I clicked on it and synced and well.. my contacts disappeared. Now I was perplexed by this. I erased and re introduced my account information. And nothing... so I went ahead and went to the Gmail webclient and somehow my contacts had been deleted. Google now has a function where you can restore your contacts. And I was able to sync again... Lets see how long this lasts. Let me know if you are able to fix your issue
Jose Moreno
I'm having the same issue on my Arrive. Can't sync and foolishly tried to delete and reconnect now all my contacts are gone. Did you figure out anything?
Actually, its not the exact same issue as I reread your problem as I am trying to sync directly with a gmail account, however, I am having the same results and same error.
Ah yes. I should've updated this. I never found a fix...but what I did do was add Gmail and Calendar to my google account. Then it synced fine. Not ideal as I never use Gmail but meh. Sorry I haven't got anything better!
Sent from my HD7 using XDA Windows Phone 7 App

Picasa/Youtube uploading - Failed to retrieve account information error.

Hi guys,
I've answered the issue in the subject below. PLEASE do not factory reset your phones.
A similar answer has been posted in Google help forums.
----------------------------------
The reason why your factory resets work and after that, you skip any other account information and key in only your google account first is simple.
The first time the picasa upload is invoked, it parses your accounts list for account information to use. If any other accounts are in there, for example, motoblur, htc sense... perhaps even facebook(which was the case in my situation), it won't work anymore.
Solution?
Dont need to factory reset.
1.) Go to your accounts list and remove ALL other types of accounts there and only leave your primary google account there. I also suggest killing all apps using task manager cept those you've ignored(like droidwall etc).
2.) Open gallery and attempt to upload a picture via picasa, you should now see that it's able to show in the drop down list, all your albums.
3.) After a successful upload, which will happen because of steps 1 and 2, go to your account information list and add back your other accounts(facebook, whatsapp and whatever else).
Now you've got picasa uploads working permanently. Youtube should also work automatically(although i never had a youtube problem because my youtube account used in the app is diff from my primary google account used on the phone and for picasa).
Hello. Thanks. I tried your method and it actually worked. However, when I re-added my other accounts, the problem re-occurred. I am currently using Picasa tool for pic uploads and the browser for youtube uploads. Any ideas on how to solve this. I works perfectly with my Galaxy S II.
Do you have more than one Google account to add?
Sent from SGS II
Litening Rom 5
Ninphetamine Kernel 2.0.5
Overclocked frequency 1.6 ghz.
same thing. worked when I removed other accounts, stopped when I added them back
other accounts
Facebook
Twitter
Whatsapp
going to try it! let you guy know!
---------- Post added at 11:09 PM ---------- Previous post was at 10:10 PM ----------
it works! only problem is that once i install the account again the problem continues!
I am having this issue when Dropbox is in my "accounts" list.
I was experiencing the issue, removed all accounts but gmail and was able to send to picasa, added them all back after and again i was unable to.
I changed the email used for facebook to another different than the gmail one and i was able to upload to picasa again.
It seems the issue is with sync accounts sharing the same email/login as gmail.
jsolares said:
It seems the issue is with sync accounts sharing the same email/login as gmail.
Click to expand...
Click to collapse
I had the problem with dropbox. Couldn't upload things to Picasa.
Changed my dropbox email address login (which was the same as my google account email) and voila... everything works now as it should!
Thanks jsolares!
Same account name
Thx for this!
I removed endomodo account, which had same name (using google account) as account used for picasa upload and it works.
So basic advice is to remove/change name of all accounts which have same name as your google account.
Nowadays, facebook account in my xperia neo V with ISC is causing that problem. When I sync it with my FB account, im unable to upload pics to picasa. THAT sucks.
LinkedIn App is the problem
I have a Galaxy Nexus with 4.0.4
I removed all the account and repeated an upload after adding each account.
Right after adding LinkedIn account, the upload started to fail. Removed it and tried again, not surprisingly, it works.
Added twitter, added another google account, etc. No issues.
Ok, let's try again... then it fails. Again, remove the LinkedIn app, it works.
So the problem is the linked in account.
Thanks. it worked
actually it didnt, it stopped working after I added facebook and skype
Please google... Fix this fast!
Does anybody have solution?
flisek94 said:
Does anybody have solution?
Click to expand...
Click to collapse
Google
jastonas said:
Google
Click to expand...
Click to collapse
google can find solution?! no, there have no solution for this issue, it depend on google, without google release fix, we can not fix this issue, unless you lose some account
vary helpful
really helpful
----------------------------------
The reason why your factory resets work and after that, you skip any other account information and key in only your google account first is simple.
The first time the picasa upload is invoked, it parses your accounts list for account information to use. If any other accounts are in there, for example, motoblur, htc sense... perhaps even facebook(which was the case in my situation), it won't work anymore.
Solution?
Dont need to factory reset.
1.) Go to your accounts list and remove ALL other types of accounts there and only leave your primary google account there. I also suggest killing all apps using task manager cept those you've ignored(like droidwall etc).
2.) Open gallery and attempt to upload a picture via picasa, you should now see that it's able to show in the drop down list, all your albums.
3.) After a successful upload, which will happen because of steps 1 and 2, go to your account information list and add back your other accounts(facebook, whatsapp and whatever else).
Now you've got picasa uploads working permanently. Youtube should also work automatically(although i never had a youtube problem because my youtube account used in the app is diff from my primary google account used on the phone and for picasa).[/QUOTE]
robhingston said:
really helpful
----------------------------------
The reason why your factory resets work and after that, you skip any other account information and key in only your google account first is simple.
The first time the picasa upload is invoked, it parses your accounts list for account information to use. If any other accounts are in there, for example, motoblur, htc sense... perhaps even facebook(which was the case in my situation), it won't work anymore.
Solution?
Dont need to factory reset.
1.) Go to your accounts list and remove ALL other types of accounts there and only leave your primary google account there. I also suggest killing all apps using task manager cept those you've ignored(like droidwall etc).
2.) Open gallery and attempt to upload a picture via picasa, you should now see that it's able to show in the drop down list, all your albums.
3.) After a successful upload, which will happen because of steps 1 and 2, go to your account information list and add back your other accounts(facebook, whatsapp and whatever else).
Now you've got picasa uploads working permanently. Youtube should also work automatically(although i never had a youtube problem because my youtube account used in the app is diff from my primary google account used on the phone and for picasa).
Click to expand...
Click to collapse
[/QUOTE]
Not true. As soon as you add your other accounts back the Picasa upload is broken once again. My research says it has to do with your other accounts having the same login credentials as your Google account. As a test, change your accounts in the sync section to an email address other than your Gmail account email address and you should be working properly. This is a band-aid fix however and it's something that Google needs to address as this should NOT be a conflict. Everyone complain to Google for an actual fix to this bug.
Ticket
Has anyone place a request? Opened a ticket we can refer to?
V
There's a bug report at http://code.google.com/p/android/is...s Owner Summary Stars&groupby=&sort=&id=18340
Let's vote this one up everyone! Don't know if it's fixed in jellybean. A bit early to flash those ROMS on my phones yet
Sent from my GT-I9300 using xda app-developers app

[Q] Facebook Broken!

Hello,
The Facebook website decided that I needed to change my password yesterday, at the same time it asked me if I wanted to change my login email address and I did, so I did. The upshot was that I now had a new Facebook login email address and password, neither of which my HTC Mozart was aware of.
Facebook stopped working, but wouldn't let me change the login in email address, so I deleted it. Except it won't delete and it says the problem might be with Windows Live. But there isn't a problem with the Windows Live website, I've got that linked to the Facebbok account properly.
Error code is 0x83cf1202
Any ideas what I can do to get Facebook off the phone so I can log back in with the correct details?
Thanks!
delete your Facebook account from your phone, go to your Windows Live account on your computer/laptop and remove it from there also or un accosiate it and start over from sratch on your phone.
The phone isn't letting me delete the Facebook account on my phone, it spits out the error code I stated above.
paulrockliffe said:
The phone isn't letting me delete the Facebook account on my phone, it spits out the error code I stated above.
Click to expand...
Click to collapse
Okay I see, then you'll have to go into your windows live account and remove or disable any refrence to your facebook account. It happened to me way back and I had to do it a few times before it took.

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