[Q]Mango and syncing Google contacts...error? - Windows Phone 7 Q&A, Help & Troubleshooting

Hi all, I've updated to Mango and ever since then my Google contacts list has failed to sync ("there was a problem syncing, please try again later error 8004010f"). This is with a Google account tied to another email address not an @gmail.com address. If I put in an incorrect password or incorrect server details I get different errors so it seems as if I'm at least getting the details correct. I've tried all the steps I could find (mainly a useless KB article) so I'm wondering whether it's a Mango thing. Or possibly a Google+ thing?? (No I'm not on it.) Either way I foolishly unchecked the 'sync contacts' box so i now dont have any contacts
Sent from my HD7 using XDA Windows Phone 7 App

shinygerbil said:
Hi all, I've updated to Mango and ever since then my Google contacts list has failed to sync ("there was a problem syncing, please try again later error 8004010f"). This is with a Google account tied to another email address not an @gmail.com address. If I put in an incorrect password or incorrect server details I get different errors so it seems as if I'm at least getting the details correct. I've tried all the steps I could find (mainly a useless KB article) so I'm wondering whether it's a Mango thing. Or possibly a Google+ thing?? (No I'm not on it.) Either way I foolishly unchecked the 'sync contacts' box so i now dont have any contacts
Sent from my HD7 using XDA Windows Phone 7 App
Click to expand...
Click to collapse
My google account sync perfectly with mango in my trophy...so must be something in your phone...Maybe the tied account has to do something with it

I figured it wasn't a common problem or I wouldnt be the only person complaining about this
Well, some more testing, I have tried deleting the account from my wp7 and adding it again - still the same error msg.
Bizarrely, though my Google contacts don't show up in my people hub, if I go to the hub and search for a contact and then hit "search Google directory" the contact will appear.
Also, checking my Google dashboard under Google Sync shows a "last sync: 8:25pm" or whenever the last time I tried to sync was. So I'm fairly certain this is an issue with my particular phone...Maybe it's time to hit the Microsoft support forums!
Sent from my HD7 using XDA Windows Phone 7 App

I think I know what's up
So I woke up this morning and the google sync button required attention. So I clicked on it and synced and well.. my contacts disappeared. Now I was perplexed by this. I erased and re introduced my account information. And nothing... so I went ahead and went to the Gmail webclient and somehow my contacts had been deleted. Google now has a function where you can restore your contacts. And I was able to sync again... Lets see how long this lasts. Let me know if you are able to fix your issue
Jose Moreno

I'm having the same issue on my Arrive. Can't sync and foolishly tried to delete and reconnect now all my contacts are gone. Did you figure out anything?

Actually, its not the exact same issue as I reread your problem as I am trying to sync directly with a gmail account, however, I am having the same results and same error.

Ah yes. I should've updated this. I never found a fix...but what I did do was add Gmail and Calendar to my google account. Then it synced fine. Not ideal as I never use Gmail but meh. Sorry I haven't got anything better!
Sent from my HD7 using XDA Windows Phone 7 App

Related

[Q] Facebook Connection and Other Issues

After two weeks with my Focus, I'm obviously loving it. Upgrading from the Tilt has brought new meaning to my life.
Anyway, I've had enough little problems come up that I thought I'd try and get some questions answered by those smarter than I!
Integrated Facebook: Ever since the first day, I've been having issues with my Facebook account. Specifically, under Settings>email & accounts, the Facebook account says "Attention Required." Clicking on the account brings up an error popup that says "Not updated/We're having a problem connecting. Try again later./Last tried 8 hours ago/Error code: 83CF3104." Previously it gave error code "85FB5300." Here's a useless thread I started at MS Answers: http://social.answers.microsoft.com...266a6d0/#53db5744-b48c-4af8-bad5-9fe0fe95f61c It does manage to update FB from time to time, but it's wildly inconsistent.
This isn't that big a deal, but when I go to Facebook.com and login using IE on the phone, I get the "pocket version" which doesn't have any content. "Mobile version" shows up as a link on the page, but nothing is clickable. No biggie since I have the app and integration, just annoying.
IHeartRadio seems to lockup every time I use it. When I navigate away from it and then want to go back, it tries to start, shows the logo, then backs out.
My second most unstable app is Marketplace itself! It behaves exactly the same as above.
Any suggestions would be great! Thanks!
EDIT: Adding #5: Everyone says that I should be able to see an icon to find people on my exchange server, but I haven't been able to ever find it. I create a new email from my Outlook account, then click the "To" field to bring up my address book, but there is no link to my exchange directory. Am I doing something wrong?
do you have ssl enabled in facebook settings? if so, try disabling it.
The Gate Keeper said:
do you have ssl enabled in facebook settings? if so, try disabling it.
Click to expand...
Click to collapse
I don't have an option for SSL in the Facebook account settings on the phone. Is that what you're asking?
drokkon said:
EDIT: Adding #5: Everyone says that I should be able to see an icon to find people on my exchange server, but I haven't been able to ever find it. I create a new email from my Outlook account, then click the "To" field to bring up my address book, but there is no link to my exchange directory. Am I doing something wrong?
Click to expand...
Click to collapse
I get "search exchange directory" buttons both in email and the people hub. In email, start typing the name of the person you're looking for, and the last entry in the list you get will be the exchange directory. Similarily, using search in the people hub will have exchange as the last possible button.
emigrating said:
I get "search exchange directory" buttons both in email and the people hub. In email, start typing the name of the person you're looking for, and the last entry in the list you get will be the exchange directory. Similarily, using search in the people hub will have exchange as the last possible button.
Click to expand...
Click to collapse
Yup! That's what I've heard, and what I don't get. I wonder if my company's implementation is messed up.
drokkon said:
I don't have an option for SSL in the Facebook account settings on the phone. Is that what you're asking?
Click to expand...
Click to collapse
No... if you have the SSL option enabled on your Facebook account, not on your phone, the people hub will not update.
Seems to be an issue with the Focus as other WP7 users have not seen this issue,
I've looked every where I can in the phone and cannot see where the settings are that control the Facebook feed.
Log into Facebook via your web browser and disable the SSL setting under your security options.
For anyone still suffering this problem, I found a solution:
SOLUTION (from http://answers.microsoft.com/en-us/...83cf0108/4c4c7887-2b8b-4a83-b816-bf26e265fe17)
I went through my People Hub, opening every contact that had no picture to see what account they were in. Most of them were contacts from my Live account, but ONE was a Facebook contact. (Per the thread above, Facebook connection problems can be caused by a friends' corrupt profile picture.) I went to her profile online (where the picture showed up fine) and unfriended her. I had to wait several hours for her to disappear from my People Hub, but once she did I immediately went to Settings>Email & Accounts and, for the first time ever, saw the Facebook account with no error message!
As I said, I have been suffering this error message since day 1, although I've seen at least 4 distinct error codes (85FB4400, 85FB5300, 83CF3104, 83CF0108). I tried deleting and restoring the Facebook account, deleting and restoring the Facebook app, changing my Facebook password, logging out of Facebook on my PC, all to no avail. I never performed a factory reset, because I've installed all of my apps from the Marketplace (not Zune), and was not eager to hunt them all down again (please tell me this is another WP7 bug that is being fixed).
Hope this helps others! I've refreinded her and she's changed her profile pic in the last few weeks, so I'll keep my fingers crossed.
I had the problem with facebook too a few months back. Turned out to be one profile picture that appeared as a red x. Unfriended and the error went away for me too.
Yeah, re-adding her as a friend and the problem is back. Hoping she changes her pic soon.
drokkon said:
Yeah, re-adding her as a friend and the problem is back. Hoping she changes her pic soon.
Click to expand...
Click to collapse
I was fortunate in that i didn't really care for the guy who i deleted

Edit contacts from computer

I have Rooted my phone but now every time i sync contacts through google it adds more and more to it. I have one contact that is on my phone like 40 times now others are 20. I just want to be able to se the list my phone is gettting my contacts from and edit it all. I went to gmail but the only thing that was there were emails no phone numbers....
Ok my contacts just jumped by 250 and i havent added anyone. Where do i go to manually fix this because i dont have 1400 contacts....
Try this link, the page doesn't seem to be mobile friendly so you might want to try it from a PC.
https://www.google.com/accounts/Ser...d/&followup=https://www.google.com/dashboard/
Sent from my B.A.M.F. Thunderbolt
im having the same problem. When i log into the computer it only show 322 contacts but the phone shows 782.
a little off topic
im having a problem with my contacts as well. its a little different though. if i add contacts to my phone, it will not back them up to google contacts. i lost every contact i made in the past 4 weeks when i rooted and installed a BAMF. i did the manual sync before i started, but didnt get any thing to my google account
a-n-d-r-e-y said:
im having a problem with my contacts as well. its a little different though. if i add contacts to my phone, it will not back them up to google contacts. i lost every contact i made in the past 4 weeks when i rooted and installed a BAMF. i did the manual sync before i started, but didnt get any thing to my google account
Click to expand...
Click to collapse
When adding contacts to your phone you need to make sure you change the first option to sync with your Google account. For some reason it defaults to phone and if you don't switch it, it won't sync. It would be sweet if any of the devs could make a mod so it defaults to your Google account.
dirtyfingers said:
When adding contacts to your phone you need to make sure you change the first option to sync with your Google account. For some reason it defaults to phone and if you don't switch it, it won't sync. It would be sweet if any of the devs could make a mod so it defaults to your Google account.
Click to expand...
Click to collapse
thanks. ill make sure i do when if i ever go back to stock. the new bamf asks me whenever i select to create a new contact. cool stuff.
sub5runner07 said:
im having the same problem. When i log into the computer it only show 322 contacts but the phone shows 782.
Click to expand...
Click to collapse
I'm guessing you have 460 phone contacts and 322 Google contacts on your phone.
Are you also syncing with your PC?
I would export your contacts to your sdcard (just in case) then delete all of your contacts and re-sync with Google.
I personally don't sync my contacts with Google.
Sent from my B.A.M.F. Thunderbolt
Its syncing anyone who has sent you an email basically, there is a setting in gmail to change it but have to be logged in to full site via pc or mac or the phone's browser
Sent from my ThunderBolt using XDA App
duplicate contacts
i had duplicates upon duplicates for every number in my phone. for anyone else with this problem, and a google account, just sync all your contacts to your google account. go on your gmail from a computer. on the top left of the screen under "gmail by google" click on contacts. from there, click on "more actions" (right above the phone numbers) then click on "find and merge duplicates". then sync your contacts again and there you go, one phone number per contact! i hope this info is useful to someone else. i just wish i knew about this back in the good 'ol G1 days lol. but i guess thats what happens when cell phones replace computers ha!

[Q] Server search on Gmail doesn't work - says "can't connect"

I added the GMail account through Google option (haven't tried the POP and IMAP).
It syncs fine, but it doesn't do a server search. Whenever I try it, it returns an error saying that it can't connect to the network.
Anyone knows how to fix it?
P.S. And how come there is not even an option to do server search for Hotmail?
Additional data:
- I'm using Samsung Focus with Mango
- device is unlocked, but branded to AT&T (not sure if it has anything to do with Gmail)
- tried both on 3G and WiFi
Thanks!
dangub said:
I added the GMail account through Google option (haven't tried the POP and IMAP).
It syncs fine, but it doesn't do a server search. Whenever I try it, it returns an error saying that it can't connect to the network.
Anyone knows how to fix it?
P.S. And how come there is not even an option to do server search for Hotmail?
Additional data:
- I'm using Samsung Focus with Mango
- device is unlocked, but branded to AT&T (not sure if it has anything to do with Gmail)
- tried both on 3G and WiFi
Thanks!
Click to expand...
Click to collapse
I have the same problem. It was present in 7712 and still is in the retail release of 7720. I also have a Samsung Focus, but I doubt that is the cause. I'm considering deleting the Google account from the phone and adding it back, but I hate to have to relink all of the contacts whose names are different from Facebook. Considering how Google has blocked non-primary calendars for Windows Phone and their event/invitation implementation is somewhat broken with Windows Phone, it wouldn't surprise me to learn that server search is also a broken feature, whether intentional or not. Has anyone had any success re-creating the Google account on the phone?
i've noticed the same problem! I hope this is just an issue of me just setting up my account wrong
steve10 said:
Has anyone had any success re-creating the Google account on the phone?
Click to expand...
Click to collapse
That was the first thing that I tried. No success
I also have this issue.. I have not heard anyone had any success...
same issue. . . -.- Hope MS will fix it
It´s Google´s problem, not Microsoft´s
same .... earger for a hotfixxxxx!!!! pls
I know
Sent from my PG86100 using xda premium
this is seriously annoying
I guess gmail wants us to go android, but I won't. I'm going to add another email account and suffer through. Fortunately for me I don't have a lot of important contacts with gmail.
I reported this to Microsoft a few weeks ago, and they are aware of the issue. I'm thinking it must be on Google's side. When labels come to Hotmail, I may just switch over entirely.

Contact Management?

Is it even possible now with the update to 4.0.4?
In the last release, I was able to only store contacts that were hosted on my exchange accounts or on the phone itself. Now with the latest updates, I'm stuck dealing with several hundred people I follow on Google+. Is there anyway to remove these contacts without disconnecting my gmail account from my phone?
Seriously, one of the most basic functions and it's completely jacked up.
VillainousVivi said:
Is it even possible now with the update to 4.0.4?
In the last release, I was able to only store contacts that were hosted on my exchange accounts or on the phone itself. Now with the latest updates, I'm stuck dealing with several hundred people I follow on Google+. Is there anyway to remove these contacts without disconnecting my gmail account from my phone?
Seriously, one of the most basic functions and it's completely jacked up.
Click to expand...
Click to collapse
open contacts -> menu button -. settings - accounts and there check witch one account want to be sync with...
BTW. i don't think you are undestend how android is working. My suggestion after i read some of your post is : " get back to iPhone".
VillainousVivi said:
Is it even possible now with the update to 4.0.4?
In the last release, I was able to only store contacts that were hosted on my exchange accounts or on the phone itself. Now with the latest updates, I'm stuck dealing with several hundred people I follow on Google+. Is there anyway to remove these contacts without disconnecting my gmail account from my phone?
Seriously, one of the most basic functions and it's completely jacked up.
Click to expand...
Click to collapse
In /system/app directory (assuming u have root) delete the apk named GoogleContactsSyncadapter.apk
Sent from my SGH-I727 using xda premium
VillainousVivi said:
Is it even possible now with the update to 4.0.4?
In the last release, I was able to only store contacts that were hosted on my exchange accounts or on the phone itself. Now with the latest updates, I'm stuck dealing with several hundred people I follow on Google+. Is there anyway to remove these contacts without disconnecting my gmail account from my phone?
Seriously, one of the most basic functions and it's completely jacked up.
Click to expand...
Click to collapse
Open Google + hit menu>settings and disable add contacts from Google+
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Yeah, I figured out where the problem was. I had turned off Google+ contacts, but the contacts stayed there. I had to flush the contacts and contact storage in order to remove them. Also, with FB and Twitter, it synchronized contacts from there, which meant going into each app, disabling it, then re-flushing the contacts.
I also had to disable the Synchronize app for AT&T because I don't use their phonebook service and it was causing my contact list to take up to 15 minutes to begin showing because it couldn't access my subscriber information.
My issue was mainly out of frustration and because it is new enough there were no real results from Google that had helped. Now that all my apps are not synchronizing their contacts with the main address book, which was slowing it down, and I was able to get rid of the AT&T phonebook issues, it's better.

[Q] Nexus 5 won't sync gmail contacts?

Hi All,
I tried to find something similar but to the best of my searching abilities, nobody seems to be having the same issue.
I've been using an HTC One (a GNex before that) for the last few months. When I got it, like my other previous Android phones, at the initial setup it pulled down all of my contacts.
When I set up my N5, however, the contact list was the last one from my GNex! The hundreds of new contacts since then are not on the new phone. It's enough to make me want to just sell the phone instead of going through each contact individually.
On my HTC one in the People app it shows 494 contacts under my gmail address, and last sync was a few minutes ago. On the N5 I don't get the same screen, but I have a total of 123 people in the app, and it shows that it has synced with my gmail.
Does anyone know what's going on here, and how to get my contacts onto the N5?
Thanks!
You probably saved your new contacts on the htc on the phone not on google...
Change them to google or export them all and import into google.
ALSO, make sure you had the htc one set to sync contacts...settings..accounts...google...click on your email..
apristel said:
You probably saved your new contacts on the htc on the phone not on google...
Change them to google or export them all and import into google.
ALSO, make sure you had the htc one set to sync contacts...settings..accounts...google...click on your email..
Click to expand...
Click to collapse
My contacts are saved to Google. In my People app on the HTC, When I click to choose source, "Google (my email)" is selected, with 495 contacts.
As I said in the original post, everything is synced, and the last sync was a few minutes before the post.
I tried the export and import but all that did was double the number of contacts under my Google account (gmail address).
Is there anything else I can try?
I am currently using an iPhone 4 and the idiots at Apple have removed the option to export contacts to Google in their iTunes program... SO now I have installed a little app called Bump, that should help me transfer all my contacts to the new Nexus 5 when i get it. You can try it with your two phones if you like. Seems pretty simple, however i have never used it yet...
Here is a link: https://play.google.com/store/apps/details?id=com.bumptech.bumpga&hl=en
well if what you said is true, you should be in the htc one forum, not the nexus 5. Apparently your htc is what messed up.
I really have to go with user error here, its pretty basic stuff. I highly doubt your htc one failed to sync contacts even though it was set to sync google contacts...if so..you are the "one."
I know that sounds rude, but, really.....its basic stuff here.
GOOGLE how to backup contacts and restore them on an android phone, unless you want your hand held here.
Hey whatever happened to the OP's problem ? Did he/she fix it ? I have recently transferred all my contact from my iPhone to my new N5 with absolutely no problems with this app. I can confirm it works like a charm and totally recommend it. It takes less then 10 seconds to complete everything. The actual transfer took like 1 second !!!
I have a similar issue.
I too am coming from an HTC One, but I don't think that's the problem in my case. I've logged into my Nexus 5 using my Google credentials, but none of my Google contacts are appearing. I checked my contacts list in Gmail from my laptop to be sure, and all my contacts are there. I went back to my Nexus 5 and manually synced contacts in the settings, but nothing changed; my contacts are still not showing up.
I would love to know if anyone has found a resolution to this issue.
Have you made sure that "Auto-sync app data" is checked off,
"All contacts" is selected in Contacts to display,
and "Contacts" is checked off in your Gmail sync account.
Are you using a corporate Google account? You may need to ask your administrator for help.
Did you log into http://contacts.google.com and see if they are shown there? If so they must also be in My Contacts which the HTC might not be setting. Also on your phone, check settings and then check if they are in another folder just not being displayed.

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