Related
So I did a live chat with a t-mo rep earlier and just for kicks I asked when the GB update was rolling out. Haha what a joke her reply was look at the pic!! This just confirms that T-Mo reps know nothing in the light of software releases. Contact Google?! Really!? Ha, this update is between T-Mo and LG. Google has nothing to do with it!! Silly T-Mo reps!! Sorry, vent over.
I just try to ignore the fact 2.3 exist and been out for months.
Haha, you should have said "unless youre rooted and already running 2.3, then google can't even keep up" lol I like to talk smack on the online chats lol its fun to get such a robotic response. And you have so much time to laugh about it while theyre trying to figure out a response lol
Sent from my LG-P999 using XDA App
Sure, that was a dumb answer, but what did you expect? Frontline T-Mobile employees aren't given a date for the release...The best I've been able to get from LG was "summer".
There is so much testing and QA that goes into the software updates, that if they gave someone a date, and for some reason it had to be pushed back, all hell would break loose. And if they do release on time, but don't iron out all the bugs, then all hell breaks loose.
If you want GB now, root it and have fun. Otherwise, just wait for it to come. More than likely, no one will know an exact date until the week it starts rolling out.
diazjohn said:
Sure, that was a dumb answer, but what did you expect? Frontline T-Mobile employees aren't given a date for the release...The best I've been able to get from LG was "summer".
There is so much testing and QA that goes into the software updates, that if they gave someone a date, and for some reason it had to be pushed back, all hell would break loose. And if they do release on time, but don't iron out all the bugs, then all hell breaks loose.
If you want GB now, root it and have fun. Otherwise, just wait for it to come. More than likely, no one will know an exact date until the week it starts rolling out.
Click to expand...
Click to collapse
Everything you said I already know. I just wanted to ask for kicks. This person from T-Mo I spoke with was supposedly in the "Android department"
I spoke with a T-Mobile rep the other day and he told me the rumors are "End of June"...so we'll see...
A lot of times, people will blame the company for not giving their employee's information. Such as employee's not knowing the release date, not knowing the phone was even released, product changes, service changes, etc.
I worked in a call center for 10yrs in management. Be rest assured, the company misses informing the employees a lot less than the employee's not reading their emails. In tech support, I would send out 3 emails within 30min, detailing an outage. But for hours, I would have reps coming up to me: "I'm getting a lot of calls about <x> area, there may be an outage."
Man, I wanted to slap them. lol. This happened more times than I can even recall. The only way around this was to: Pin big notes on cubicle walls, do an email blast, place an outage board in multiple locations in the center, and do screen pops. We had to do ALL of these things.. and we'd still have that 1 guy... "Is there a new product out?" ughh... man.
So I wouldn't be so quick to judge TMO.. The problem is your fellow human beings who are lazy.. not doing their jobs.. just collecting a paycheck. Over 95% of the time, it was the employee not paying attention, reading, etc. Then, I would say to an employee.. "Lemme see your email box." lol. thousands of unread messages. lol. Unfiltered, not filed, etc.
Trust me.. it's not the company as much we think it is.
http://www.law360.com/technology/articles/258771/lg-struck-with-class-action-over-smartphone-defects . credit to brooklyng2x over on lgforum for finding it.
Would be nice if you didn't have to sign up with a website in order to get on board with the CAL.
The link isn't working for me
Sent from my LG-P999 using XDA Premium App
how about this pdf? http://articles.law360.s3.amazonaws...um-6-dm_id-5305026-doc_num-1-pdf_header-2.pdf
He is right! Somebody had to do it! LG deserves it!
Well now LG won't give us GB at all lol they're probably saying, "Well here's the lawsuit, now we don't have to work on GB anymore."
this needed to be done, this isnt the first time lg has had a class action lawsuit. They have had one for their refrigerators.
nyyankees3511 said:
how about this pdf? http://articles.law360.s3.amazonaws...um-6-dm_id-5305026-doc_num-1-pdf_header-2.pdf
Click to expand...
Click to collapse
Thank you kind sir!
Sent from my LG-P999 using XDA Premium App
A class action lawsuit is a total and complete waste of time and a mis-use of a system that is already corrupt. Rather than attempt to get your share of $4.30 which is what the end result will be for participants just ride it out and either flash a working ROM or wait for the update.
I KNOW...WE HAVE ALL HEARD THE WHINING AND CRYING BEFORE.....I shouldn't have to flash a custom ROM, It's been since April blah blah blah...Ever heard the saying Buyer Beware. If you purchase the first run of damn near ANYTHING other than food or clothing there will ALMOST always be some type of bug to be worked out. And I don't wanna hear "Well I bought mine in June so it's not first run". IT IS!
Deal with it, grow up and let our courts handle more pressing issues other than your cell phone wont work. Hell, I flashed a custom ROM and then out of the blue am having re-boot issues. Maybe I should call Barry Obama and see if he can get me a replacement.
Have a great day!
I think more of us are pissed at the run around, lack of communication, broken promises, and now dead silence. Im sure none of us are looking for the end settlement but hoping this wakes lg up and keeps them in touch with us and not feed us BS.
nyyankees3511 said:
I think more of us are pissed at the run around, lack of communication, broken promises, and now dead silence. Im sure none of us are looking for the end settlement but hoping this wakes lg up and keeps them in touch with us and not feed us BS.
Click to expand...
Click to collapse
well said.
Like I said in other thread: Some people can't see past their own nose.
I knew I held onto my G2X for a reason...
Sent from my HTC Sensation 4G using XDA Premium App
mahgninnuc93 said:
A class action lawsuit is a total and complete waste of time and a mis-use of a system that is already corrupt. Rather than attempt to get your share of $4.30 which is what the end result will be for participants just ride it out and either flash a working ROM or wait for the update.
I KNOW...WE HAVE ALL HEARD THE WHINING AND CRYING BEFORE.....I shouldn't have to flash a custom ROM, It's been since April blah blah blah...Ever heard the saying Buyer Beware. If you purchase the first run of damn near ANYTHING other than food or clothing there will ALMOST always be some type of bug to be worked out. And I don't wanna hear "Well I bought mine in June so it's not first run". IT IS!
Deal with it, grow up and let our courts handle more pressing issues other than your cell phone wont work. Hell, I flashed a custom ROM and then out of the blue am having re-boot issues. Maybe I should call Barry Obama and see if he can get me a replacement.
Have a great day!
Click to expand...
Click to collapse
What exactly was this the "first run" of? A smartphone? Definitely not. A smartphone running Android? Not that either. A device with a nvidia Tegra 2 processor? Nope. I'll admit that there are a lot of devices and products that have problems with them at first -- almost all of them actually. This is beyond normal though, and there's no denying that. As far as the court system goes, the whole world is corrupt, get used to it.
nyyankees3511 said:
I think more of us are pissed at the run around, lack of communication, broken promises, and now dead silence. Im sure none of us are looking for the end settlement but hoping this wakes lg up and keeps them in touch with us and not feed us BS.
Click to expand...
Click to collapse
I appreciate that. But the bottom line in something like this is, now that a suit has been filed it only leads them to want to drag their feet.
I appreciate the frustration by the lack of communication. I am there as well. But I guess some of us look as the glass half full rather than the glass half empty
baldwinguy77 said:
What exactly was this the "first run" of? A smartphone? Definitely not. A smartphone running Android? Not that either. A device with a nvidia Tegra 2 processor? Nope. I'll admit that there are a lot of devices and products that have problems with them at first -- almost all of them actually. This is beyond normal though, and there's no denying that. As far as the court system goes, the whole world is corrupt, get used to it.
Click to expand...
Click to collapse
It's the first run of this phone is it not? Yep sure is. I went through these issues with the original iPhone release as well. Since it was the only phone Apple released they were able to focus resources on it solely. LG, like most companies is chasing the $$ and therefore spreading themselves way too thin. I"m not making excuses but it's the reality of it all.
And yep, I know about the corruptness of the system. My brother is a personal injury attorney, I see it all the time.
mahgninnuc93 said:
I appreciate that. But the bottom line in something like this is, now that a suit has been filed it only leads them to want to drag their feet.
I appreciate the frustration by the lack of communication. I am there as well. But I guess some of us look as the glass half full rather than the glass half empty
Click to expand...
Click to collapse
I think you give this more credit than it actually has. LG won't even notice something like this until it makes the run of the legal system waiting periods, response times, etc.
At best, you might see a more controlled response publicly from LG. You might see information dry up on support forums, from LG as they control responses and limit anything that could be used against them. But for development, the biggest hurdle in GB was not bugs on the G2x. As you saw recently, LG released or will soon release 2 GB handsets. This was most likely the biggest hurdle in G2x updates. Having a single LG wide GB story, then customize to individual handset. It makes no sense to think that LG would customize GB for a released handset, prior to insuring the GB release for new handsets was in place.
The day a finalized version of a LG GB os was in place company wide, thats when the porting to G2x, with any fixes, started. The work became integrating the fixes in to the GB update.
Remember, these guys are into making money, not updating for free.
I've read somewhere on this forum about speculation about LG pulling the G2x over marketing concerns in competition with the SEnsation. This does make some sense. LG will never outsell HTC. But in an end of summer market, post Sensation, a GB G2x might make a bigger splash NONE of the signs point to abandonment. Legally they can't do that. But signs do point to repositioning of a product.
I think in the rush to market to be the first Dual Core handset, LG lost, by being first.
just my opinion...
Well, as I just posted at LGs forum, I just want a new sealed updated phone. That's been one of my biggest gripes, I never get a working phone and my end result is a used scratched refurbished one without a matching box? Still with no update to boot. And I'm in WAY better shape than some customers, 'cause I have one that works.....for now.
Patently unfair.
mahgninnuc93 said:
A class action lawsuit is a total and complete waste of time and a mis-use of a system that is already corrupt. Rather than attempt to get your share of $4.30 which is what the end result will be for participants just ride it out and either flash a working ROM or wait for the update.
I KNOW...WE HAVE ALL HEARD THE WHINING AND CRYING BEFORE.....I shouldn't have to flash a custom ROM, It's been since April blah blah blah...Ever heard the saying Buyer Beware. If you purchase the first run of damn near ANYTHING other than food or clothing there will ALMOST always be some type of bug to be worked out. And I don't wanna hear "Well I bought mine in June so it's not first run". IT IS!
Deal with it, grow up and let our courts handle more pressing issues other than your cell phone wont work. Hell, I flashed a custom ROM and then out of the blue am having re-boot issues. Maybe I should call Barry Obama and see if he can get me a replacement.
Have a great day!
Click to expand...
Click to collapse
The problem is people's willingness to accept the nonsense. If the consumer doesn't complant about these issues, these companies will just get away with it. I don't know about you, but I am tried of just getting defective phones, I exchange it three times and same problem, then politely ask them for a full refund and was refused, saying all they can do is repair it or exchange it for the same model then wrote a letter to their head corporate offices and haven't heard back. LG don't care, they made their money.
jrwingate6 said:
I knew I held onto my G2X for a reason...
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
You don't have to own the phone anymore, you just have to have owned it during the period outlined in complaint. Maybe I'll recoup some of my costs for moving to AT&T.
This is great news.
My view is a bit different. There are defects about a phone I can deal with (ie. backlight bleeding, gps/wifi) but when a phone can't operate as a phone, that draws the line.
The random reboots are the most annoying thing, and some of which don't ever reboot (requires a battery pull to get it working again).
This purchase has given me a very sour taste in my mouth for not only LG and their future products but also T-mobile's sub-par involvement in assisting customers.
I'm beyond the point of going to another carrier, since plans like the one I'm on no longer exist for this price. So unless T-mobile pulls through, I'll say screw the cell-phone market altogether.
So I'm frequent this site a fair amount, especially the marketplace section. I'm not a huge buyer/seller the way some people are, but I'm curious as to what members think of people calling dibs or reserving items. It seems that there have been more and more members recently who either 1. find threads where a buyer is tentatively selling a phone or 2. are unable to pay for a phone immediately, but want the phone and because they were the first to see the thread they feel entitled to it.
In my opinion this not only goes against the community feel of the thread, but is just poor form in general. I think that until someone has sent money for the phone it should be open to everyone. Yes I believe in a first come first serve rule, but I'm not a fan of people checking the site every five minutes and calling dibs on any thread they're interested in. It's one thing to express interest in buying the phone, and it's another to say " I want this phone, hold it for me"
This is especially annoying because as of late it seems like we have gotten an influx of foreign buyers who are the main culprits of this. Not to name names but I specifically remember a case the other day where a member said that he was getting a large shipment of AT&T phones for sale. Only a few minutes later a number of members had posted claiming they had first dibs on the pick of the phones.
All in all this doesn't really affect me, but as I look around the marketplace it's something I find slightly annoying. Anyways what do you guys think? Maybe I'm just oversensitive to it.
Edit: To add one previous point I left out. The reason this probably bothers me the most, isn't just the fact that these people want these phones badly, it's the fact that I'm pretty sure they're just buying the phones for resale. It's one thing to really want the phone for yourself or a friend or family member. But I see a some overseas members buying up tons of BNIB phones and I'm sure they're able to sell them back home for a profit. Once again, there are no rules against this and people are welcome to do as these please, but the goodwill of some members to sell their phones for lower than average prices shouldn't be exploited.
This is completely wrong in my opinion too. Just report them and a moderator should resolve the issue.
I'm pretty sure any seller in their right mind would ignore "dibs" if another potential buyer sent money first.
seems like a non-issue to me. in the end, it's up to the seller who is going to get the phone, not the guy calling dibs... that's elementary school **** that doesn't apply in the real world.
bholloway said:
So I'm frequent this site a fair amount, especially the marketplace section. I'm not a huge buyer/seller the way some people are, but I'm curious as to what members think of people calling dibs or reserving items. It seems that there have been more and more members recently who either 1. find threads where a buyer is tentatively selling a phone or 2. are unable to pay for a phone immediately, but want the phone and because they were the first to see the thread they feel entitled to it.
In my opinion this not only goes against the community feel of the thread, but is just poor form in general. I think that until someone has sent money for the phone it should be open to everyone. Yes I believe in a first come first serve rule, but I'm not a fan of people checking the site every five minutes and calling dibs on any thread they're interested in. It's one thing to express interest in buying the phone, and it's another to say " I want this phone, hold it for me"
This is especially annoying because as of late it seems like we have gotten an influx of foreign buyers who are the main culprits of this. Not to name names but I specifically remember a case the other day where a member said that he was getting a large shipment of AT&T phones for sale. Only a few minutes later a number of members had posted claiming they had first dibs on the pick of the phones.
All in all this doesn't really affect me, but as I look around the marketplace it's something I find slightly annoying. Anyways what do you guys think? Maybe I'm just oversensitive to it.
Click to expand...
Click to collapse
You may be a bit oversensitive to it, yes, but that's not to say you're making it up completely. I think you're right to be a bit irked that some numbers on a hard drive somewhere can be converted into a suggestion that person a will give person b some money at time x when they may or may not have it.
Personally though, I blame the sellers for shoddy selling, not the buyers. If I was a seller and somebody said dibs, I'd just ignore it. When I'm selling stuff I prefer currency to promises.
Archer said:
...I blame the sellers for shoddy selling... When I'm selling stuff I prefer currency to promises.
Click to expand...
Click to collapse
^^ that is the correct answer.
LMAO! if i were the seller i could care less who saw or called dibs on it first
i'll be delivered to whomever can paid for it in full first
Ok I am just going to throw it out there. Please just hold the waves of "can't" and "not gonna work" negativity is just a waste. There are ways to get your voice heard that have worked for me in the past and here is my suggestion. The more the merrier!
Problem is Verizon put a encrypted bootloader on the Samsung Galaxy S3. The bigger problem and the angle we should have is they sold it to us with out letting us know their difference. News of the other S3's sold around the world painted a clear image of what we were getting into... "The same phone." Samsung had used their brand to deliver one device between all networks. Yes there were some cpu changes due to networks but that was noted everywhere. Verizon always note differences in how great there network is and the plus's in their service over others but nothing on the one change they had done to the Galaxy S3 vs the entire world. Obviously because its a negative. Their sales model was we are selling the Galaxy S3 and since we thought we were getting the same product we ordered it. Thats pretty big. Complaining here on xda I think is a waste.., the petition... I did sign btw but unfortunetly is just noise to Verizon. Everyone has to call with the general attitude of being frustrated like they have not been honestly sold a product and that trust was broken.
Don't get mad, don't start going threatening to jump ship... say that this really has broken our trust, don't mention technical info or just lightly because they are not going to have a clue. Say that they made no mention anywhere nor any employee informed you that their device was locked down vs any other and that they do a great job of letting you know market, network, and service differences but didn't lift a finger to let you know about the phone difference being a negative. Lastly listen to what they say as frustrating as it may be and say you want to find a way to rectify this what ever it takes.
Don't make calling your daily task, but just call when you have time... IE ride into work, ride home. Talk to the cust rep and when that fizzles ask for a super. Hang up call again then explain the same frustration and how you even more frustrated with the crappy response the previous rep and that its not acceptable. Just keep asking who you can talk to. If half there customer support traffic is from the locked bootloader and misleading sales thats going to send a pretty good message plus everything else thats going on with news online.
Lastly you could even email them, the more the better. The whole deal here is the message needs to be going to THE MAN... Big Red. Not the message being found out by the man reading it in off of some blog. The additional traffic to their general daily cycle work will send a strong concern message but with the same message of being misleading sales starts to make it a big deal. If this goes mainstream that can be very threatening. There is no guarantee it will work but the more headlines of frustrated and upset customers is really bad for them. No business wants to be linked to upset mis-informed customers...That is a trust issue in the Verizon Name.
Side note: This refocused energy may also help the DEV work with less noise and clutter. Everyone wants to help which is cool but so many none useful comments. If it was that easy these guys would have already done it. Lets let them reverse engineer things while we use our energy usefully to stir things up on the other end.
Boss428man said:
Ok I am just going to throw it out there. Please just hold the waves of "can't" and "not gonna work" negativity is just a waste. There are ways to get your voice heard that have worked for me in the past and here is my suggestion. The more the merrier!
Problem is Verizon put a encrypted bootloader on the Samsung Galaxy S3. The bigger problem and the angle we should have is they sold it to us with out letting us know their difference. News of the other S3's sold around the world painted a clear image of what we were getting into... "The same phone." Samsung had used their brand to deliver one device between all networks. Yes there were some cpu changes due to networks but that was noted everywhere. Verizon always note differences in how great there network is and the plus's in their service over others but nothing on the one change they had done to the Galaxy S3 vs the entire world. Obviously because its a negative. Their sales model was we are selling the Galaxy S3 and since we thought we were getting the same product we ordered it. Thats pretty big. Complaining here on xda I think is a waste.., the petition... I did sign btw but unfortunetly is just noise to Verizon. Everyone has to call with the general attitude of being frustrated like they have not been honestly sold a product and that trust was broken.
Don't get mad, don't start going threatening to jump ship... say that this really has broken our trust, don't mention technical info or just lightly because they are not going to have a clue. Say that they made no mention anywhere nor any employee informed you that their device was locked down vs any other and that they do a great job of letting you know market, network, and service differences but didn't lift a finger to let you know about the phone difference being a negative. Lastly listen to what they say as frustrating as it may be and say you want to find a way to rectify this what ever it takes.
Don't make calling your daily task, but just call when you have time... IE ride into work, ride home. Talk to the cust rep and when that fizzles ask for a super. Hang up call again then explain the same frustration and how you even more frustrated with the crappy response the previous rep and that its not acceptable. Just keep asking who you can talk to. If half there customer support traffic is from the locked bootloader and misleading sales thats going to send a pretty good message plus everything else thats going on with news online.
Lastly you could even email them, the more the better. The whole deal here is the message needs to be going to THE MAN... Big Red. Not the message being found out by the man reading it in off of some blog. The additional traffic to their general daily cycle work will send a strong concern message but with the same message of being misleading sales starts to make it a big deal. If this goes mainstream that can be very threatening. There is no guarantee it will work but the more headlines of frustrated and upset customers is really bad for them. No business wants to be linked to upset mis-informed customers...That is a trust issue in the Verizon Name.
Side note: This refocused energy may also help the DEV work with less noise and clutter. Everyone wants to help which is cool but so many none useful comments. If it was that easy these guys would have already done it. Lets let them reverse engineer things while we use our energy usefully to stir things up on the other end.
Click to expand...
Click to collapse
Such a great post :good:
I totally agree and I think this will catch their attention way more than anything we can do online. I'm in.
Wont do anything different. They'll tell you the same thing they told me after I filed a BBB complaint against thrm for my X2. "Your totally right our phones blow, so let me early upgrade you or do ypu want to terminate your contract for X amount of money?"
mike86325 said:
Such a great post :good:
I totally agree and I think this will catch their attention way more than anything we can do online. I'm in.
Click to expand...
Click to collapse
Thank you for the kind words, Its the same angle I talk to Verizon about on the 28th the day that they said the Unlimited Data was gone.. I told them that I found out from everyone but them and how they didn't inform me in any way.
We need to get more people on the non informed purchase angle. They make no mention online or anywhere. Sure Pocketnow and like sites do but they are not selling us the phone. Their image is even worse now that Corp and Tech release 2 different statements.
I really hope this gets unlocked easily because I really like the phone really nice feel to it.
This is a good approach. As someone who pitches in with customer service/support for a tech company, it's often the "nice" people who get better responses, and the quantity of requests can have a bigger affect.... way more than one angry person ranting and raving that you can just write off and ignore.
Also, it's still a person at the other end of the line. They probably are not aware of the situation or don't like it either, but it's their job. It's the people at the top that usually push down these horrible policies, the bean counters and such that don't have to deal with the angry public.
I work at a major utility. Please remember that if you call be nice to the customer service representative you are taking to. They are only the messenger, please remember that. They are not allowed too much latitude with what they can do for you. The reason for your call is logged and reviewed by the management of the company so if you call constantly and take up customer service minutes over the locked bootloader you WILL have an impact on daily business and cause management of the company to fix the problem. Calling customer service works.
Sent from my ADR6300 using Tapatalk 2
Boss428man said:
Ok I am just going to throw it out there. Please just hold the waves of "can't" and "not gonna work" negativity is just a waste. There are ways to get your voice heard that have worked for me in the past and here is my suggestion. The more the merrier!
Problem is Verizon put a encrypted bootloader on the Samsung Galaxy S3. The bigger problem and the angle we should have is they sold it to us with out letting us know their difference. News of the other S3's sold around the world painted a clear image of what we were getting into... "The same phone." Samsung had used their brand to deliver one device between all networks. Yes there were some cpu changes due to networks but that was noted everywhere. Verizon always note differences in how great there network is and the plus's in their service over others but nothing on the one change they had done to the Galaxy S3 vs the entire world. Obviously because its a negative. Their sales model was we are selling the Galaxy S3 and since we thought we were getting the same product we ordered it. Thats pretty big. Complaining here on xda I think is a waste.., the petition... I did sign btw but unfortunetly is just noise to Verizon. Everyone has to call with the general attitude of being frustrated like they have not been honestly sold a product and that trust was broken.
Don't get mad, don't start going threatening to jump ship... say that this really has broken our trust, don't mention technical info or just lightly because they are not going to have a clue. Say that they made no mention anywhere nor any employee informed you that their device was locked down vs any other and that they do a great job of letting you know market, network, and service differences but didn't lift a finger to let you know about the phone difference being a negative. Lastly listen to what they say as frustrating as it may be and say you want to find a way to rectify this what ever it takes.
Don't make calling your daily task, but just call when you have time... IE ride into work, ride home. Talk to the cust rep and when that fizzles ask for a super. Hang up call again then explain the same frustration and how you even more frustrated with the crappy response the previous rep and that its not acceptable. Just keep asking who you can talk to. If half there customer support traffic is from the locked bootloader and misleading sales thats going to send a pretty good message plus everything else thats going on with news online.
Lastly you could even email them, the more the better. The whole deal here is the message needs to be going to THE MAN... Big Red. Not the message being found out by the man reading it in off of some blog. The additional traffic to their general daily cycle work will send a strong concern message but with the same message of being misleading sales starts to make it a big deal. If this goes mainstream that can be very threatening. There is no guarantee it will work but the more headlines of frustrated and upset customers is really bad for them. No business wants to be linked to upset mis-informed customers...That is a trust issue in the Verizon Name.
Side note: This refocused energy may also help the DEV work with less noise and clutter. Everyone wants to help which is cool but so many none useful comments. If it was that easy these guys would have already done it. Lets let them reverse engineer things while we use our energy usefully to stir things up on the other end.
Click to expand...
Click to collapse
I feel for you guys. I really do. We've tried everything with the One X but to no avail. Good luck with your attempts. These carriers need to remember who gives them their money.
Sent from my HTC One X using xda app-developers app
manchild83 said:
I work at a major utility. Please remember that if you call be nice to the customer service representative you are taking to. They are only the messenger, please remember that. They are not allowed too much latitude with what they can do for you. The reason for your call is logged and reviewed by the management of the company so if you call constantly and take up customer service minutes over the locked bootloader you WILL have an impact on daily business and cause management of the company to fix the problem. Calling customer service works.
Sent from my ADR6300 using Tapatalk 2
Click to expand...
Click to collapse
Thank you for the comment and good to hear your advise!
Ok now we really have been miss sold. The answers I have recieved from support are well making there position worse they said that not only the bricking of devices but that these open devices would take down their data networks do to use. If that is the case why release the "Developer Edition". Everything will break lose anyway. We all pre-ordered thinking we got a unlocked Galaxy S3 and now with out any word of additional editions they try and fix things...?
Where was an unlocked phone advertised or even realistically expected?
It sucks but VZW is so big and doesn't care at all, and won't suffer much from it.
Sent from my AT&T Galaxy SIII (SGH-i747)
yes it was expected since EVER model that has been released thats att tmo sprint international korean and us cellular ALL are unlocked.
Thats it it wasn't printed that it was locked it was advertised just like the other Galaxy s3's... They were sell you the same Galaxy S3 with the same experience you would expect unless other wise noted... which it wasn't... They should just offer to unlock our phones and void the warranty. Simple fix and essentially the same thing they have done with the Developer Edition and it would save them some returns..
Returned my GS4 today (that's not the purpose of this thread, so don't bash me), and when the guy asked why I was returning it, I said it's kind of laggy and not enough of an upgrade over my GS3 to warrant keeping. A few minutes later he asked if I ever "activated" the phone, and I said, "I just stuck my SIM card in and it worked." He responded, "Well that is why your GS4 was slow--you did not activate it properly."
I proceeded to explain to him that I did not mean that data was slow, but that the phone itself was laggy, i.e., opening dialer, taking pictures, etc--stuff that has nothing to do with the SIM card or activation. He nevertheless argued with me and insisted that if I had properly activated it instead of just inserting my SIM card, then it would have functioned better. We argued for a minute or two and then I just gave up and said "fine, I would like to return it anyways, thanks."
Anyways, just thought I'd share. The guy clearly has no idea what he's talking about, but it was worth a laugh.
It's like when I told the att rep that I might not be purchasing tha s4 because of the locked boot loader. She proceeded to explain that you could take the back of the phone off and that it was not locked.
MrGriffdude said:
It's like when I told the att rep that I might not be purchasing tha s4 because of the locked boot loader. She proceeded to explain that you could take the back of the phone off and that it was not locked.
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Lol do these people get ZERO training?
Sent from my HTC One
MrGriffdude said:
It's like when I told the att rep that I might not be purchasing tha s4 because of the locked boot loader. She proceeded to explain that you could take the back of the phone off and that it was not locked.
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Ha. Funniest post so far today...
Ugh, this makes me so angry. These AT&T reps remind me of Best Buy employees that sell computers or phones. They are so used to being the "person that knows everything" that they can't deal with being proved wrong or won't see it any other way. For example, I wanted a Macbook Pro and I knew the onboard video card could run my favorite games at a full 60 fps.. So I asked for a sales person to get me the laptop in the cage. Instead, I was given a lecture by the sales person on why "Macs can't play games" and I should get this HP "gaming" laptop (17 inches, neon lights, etc). I tried to educate him on things like bootcamp, nVidia series numbers, and even the games themselves, but nothing got through. He was told at some point in his life that "Macs can't play games" and that's that.
It's gotten to the point where if I want to cancel a service or return a product and they ask "what was wrong?" I simply say "it wasn't the right fit for me" or "I just want to try something else". It's not worth getting in an argument about because there are no winners and you aren't going to educate anyone that gets paid to sell, sell, sell. Educate yourself ahead of time of the store's policies and if the rep tries to give you sh*t, just ask for a manager and be sure you are able to quote policy if need be.
I work for AT&T. I'm not a tech support slave, I'd like to keep my title confidential, but I will say that these people don't deserve this kind of trashtalk.
Do remember that over 90% of AT&T's subscriber base is not the type of individual that's going to browse these forums or know what a locked bootloader even is. The % of the Android community that is into modding is way smaller than you think. Why would AT&T train their tech support slaves on locked bootloaders and rooting? 99% of the time, they deal with billing issues and irate customers who are complaining about service drops.
The tech support slaves also don't have training on the internal workings of the tiered system of Android. They didn't make the phone, they can't tell you why it's slow. The only material they have to go off of, is the same material that's available to us from within the box, and the information they catch up on when people call and complain to them. They aren't programmers, they aren't Samsung. They aren't Google. They are a provider of service. I'm sure almost everyone here would agree that it's dumb to call Comcast and ask them why your computer is slow(Not your internet, but your computer). This is the exact same thing. What do you expect them to say when you say "I'm not going to get the S4 because it has a locked bootloader"? Do you expect the response to be "Well sir I can assist you with that. Please dial this 24 digit number and the pound key and your bootloader will be unlocked.", how do you expect them to fix it for you? Locked bootloaders happen for a LEGAL reason, and the bootloader has already been unlocked. Everyone on XDA is so impatient and rude anymore, it makes me not want to be a part of the degrading community.
In my opinion, the person calling AT&T to complain about their phone being slow and laggy shows less common sense than the AT&T rep who can't help them. Just because they're "Tech Support" doesn't mean they can magically give you explenations out of the nether or fix any problem you might have with the hardware that they did not manufacture. Android is an operating system. If you bought your computer from Walmart and it came with Windows installed, would you call Walmart and ask them questions about why your system isn't performing the way it's supposed to, or would you call Microsoft; the people responsible for the software on the device?
Cut these people a break. It's impossible to police the entire bug list of Android across every handset on the market. 90% of the Android user-base wouldn't even notice that the phone was performing slowly when it shouldn't. Us here at XDA are a huge minority.
When I saw this thread, I laughed, not because of what the AT&T rep said, but because the OP was expecting them to give them some detailed analysis on why their phone is lagging. Maybe AT&T should start hiring their tech support slaves directly from Google Interns, then these wambulance threads wouldn't happen.
If you had any idea how much "training" is required to work in any kind of support department for AT&T, you would think twice before crying on forums about how they didn't rifle off a fix for every little problem you have.
As to the comment above me, I will recite the same. Sales people aren't scholars of technology. He's correct that gaming on a Mac is very uncommon, considering almost every computer game in existence runs on DirectX, which is owned by Microsoft, thus not able to be efficiently included in OS X. Do you really damn the salesman for telling you that Windows has 3498230948230948x more gaming capabilities than a Mac? Because I hate to tell you this, but he's right. If I were the salesman, I would try to prevent you from grossly overpaying by 200-300% for a device that you're going to have to jump through hoops for to play an insanely large library of games. What makes it even more hilarious is that now you can install OS X on a Windows based machine, so you're literally overpaying 200-300% for a shiny white Mac because you are a sheeple. Show me any Mac, and I'll build you a Windows computer with Mac OS-X on it for a third of the price. But seriously, If you want to buy a Mac for gaming and you want them to talk to you about strictly Macs, go to an apple store. If you go to a computer store, they're going to try to talk you into Windows, because it's what 85% of the world uses. This is also not a random statistic, although the study is a few years old.
geokhentix said:
I work for AT&T. I'm not a tech support slave, I'd like to keep my title confidential, but I will say that these people don't deserve this kind of trashtalk.
Do remember that over 90% of AT&T's subscriber base is not the type of individual that's going to browse these forums or know what a locked bootloader even is. The % of the Android community that is into modding is way smaller than you think. Why would AT&T train their tech support slaves on locked bootloaders and rooting? 99% of the time, they deal with billing issues and irate customers who are complaining about service drops.
The tech support slaves also don't have training on the internal workings of the tiered system of Android. They didn't make the phone, they can't tell you why it's slow. The only material they have to go off of, is the same material that's available to us from within the box, and the information they catch up on when people call and complain to them. They aren't programmers, they aren't Samsung. They aren't Google. They are a provider of service. I'm sure almost everyone here would agree that it's dumb to call Comcast and ask them why your computer is slow(Not your internet, but your computer). This is the exact same thing. What do you expect them to say when you say "I'm not going to get the S4 because it has a locked bootloader"? Do you expect the response to be "Well sir I can assist you with that. Please dial this 24 digit number and the pound key and your bootloader will be unlocked.", how do you expect them to fix it for you? Locked bootloaders happen for a LEGAL reason, and the bootloader has already been unlocked. Everyone on XDA is so impatient and rude anymore, it makes me not want to be a part of the degrading community.
In my opinion, the person calling AT&T to complain about their phone being slow and laggy shows less common sense than the AT&T rep who can't help them. Just because they're "Tech Support" doesn't mean they can magically give you explenations out of the nether or fix any problem you might have with the hardware that they did not manufacture. Android is an operating system. If you bought your computer from Walmart and it came with Windows installed, would you call Walmart and ask them questions about why your system isn't performing the way it's supposed to, or would you call Microsoft; the people responsible for the software on the device?
Cut these people a break. It's impossible to police the entire bug list of Android across every handset on the market. 90% of the Android user-base wouldn't even notice that the phone was performing slowly when it shouldn't. Us here at XDA are a huge minority.
When I saw this thread, I laughed, not because of what the AT&T rep said, but because the OP was expecting them to give them some detailed analysis on why their phone is lagging. Maybe AT&T should start hiring their tech support slaves directly from Google Interns, then these wambulance threads wouldn't happen.
If you had any idea how much "training" is required to work in any kind of support department for AT&T, you would think twice before crying on forums about how they didn't rifle off a fix for every little problem you have.
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Agree!
It's like people expect that store (best buy, cellular ect) employees all have a BAS or MBA in computer science..
Could have read it wrong,but looks like he was returning his phone and the att rep asked him why. So he told them. what was wrong with that? He didn't take his phone to att thinking some kind of magic was going to take place and it wouldn't lag anymore. That was the att rep saying if he actavatied it he wouldn't have that problem. Again maybe I read the op wrong.
Sent from my SAMSUNG-SGH-I337 using xda premium
I'm fine with people not knowing if its that important i will usually know about it anyways. I just dislike it when I get a bull crap response in return. If I do receive one I don't make a scene and argue with them. I just thought that response was worth a chuckle or two.
atsim said:
Could have read it wrong,but looks like he was returning his phone and the att rep asked him why. So he told them. what was wrong with that? He didn't take his phone to att thinking some kind of magic was going to take place and it wouldn't lag anymore. That was the att rep saying if he actavatied it he wouldn't have that problem. Again maybe I read the op wrong.
Sent from my SAMSUNG-SGH-I337 using xda premium
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Considering the title of the thread is meant to find humor in the reps response, it doesn't really matter how it came about. If he wanted to return his phone, do it without picking fun at people who are literally paid to be treated like dirt. I have to talk to support every single day in my job, and trust me, it can be a huge headache, but I don't hold it against them because I know that when I hang up with them, 9 times out of 10, the next person that picks up the phone is going to scream at them.
Perhaps I was a little rude, I meant no offense to any of you.
geokhentix said:
I work for AT&T. I'm not a tech support slave, I'd like to keep my title confidential, but I will say that these people don't deserve this kind of trashtalk.
Do remember that over 90% of AT&T's subscriber base is not the type of individual that's going to browse these forums or know what a locked bootloader even is. The % of the Android community that is into modding is way smaller than you think. Why would AT&T train their tech support slaves on locked bootloaders and rooting? 99% of the time, they deal with billing issues and irate customers who are complaining about service drops.
The tech support slaves also don't have training on the internal workings of the tiered system of Android. They didn't make the phone, they can't tell you why it's slow. The only material they have to go off of, is the same material that's available to us from within the box, and the information they catch up on when people call and complain to them. They aren't programmers, they aren't Samsung. They aren't Google. They are a provider of service. I'm sure almost everyone here would agree that it's dumb to call Comcast and ask them why your computer is slow(Not your internet, but your computer). This is the exact same thing. What do you expect them to say when you say "I'm not going to get the S4 because it has a locked bootloader"? Do you expect the response to be "Well sir I can assist you with that. Please dial this 24 digit number and the pound key and your bootloader will be unlocked.", how do you expect them to fix it for you? Locked bootloaders happen for a LEGAL reason, and the bootloader has already been unlocked. Everyone on XDA is so impatient and rude anymore, it makes me not want to be a part of the degrading community.
In my opinion, the person calling AT&T to complain about their phone being slow and laggy shows less common sense than the AT&T rep who can't help them. Just because they're "Tech Support" doesn't mean they can magically give you explenations out of the nether or fix any problem you might have with the hardware that they did not manufacture. Android is an operating system. If you bought your computer from Walmart and it came with Windows installed, would you call Walmart and ask them questions about why your system isn't performing the way it's supposed to, or would you call Microsoft; the people responsible for the software on the device?
Cut these people a break. It's impossible to police the entire bug list of Android across every handset on the market. 90% of the Android user-base wouldn't even notice that the phone was performing slowly when it shouldn't. Us here at XDA are a huge minority.
When I saw this thread, I laughed, not because of what the AT&T rep said, but because the OP was expecting them to give them some detailed analysis on why their phone is lagging. Maybe AT&T should start hiring their tech support slaves directly from Google Interns, then these wambulance threads wouldn't happen.
If you had any idea how much "training" is required to work in any kind of support department for AT&T, you would think twice before crying on forums about how they didn't rifle off a fix for every little problem you have.
As to the comment above me, I will recite the same. Sales people aren't scholars of technology. He's correct that gaming on a Mac is very uncommon, considering almost every computer game in existence runs on DirectX, which is owned by Microsoft, thus not able to be efficiently included in OS X. Do you really damn the salesman for telling you that Windows has 3498230948230948x more gaming capabilities than a Mac? Because I hate to tell you this, but he's right. If I were the salesman, I would try to prevent you from grossly overpaying by 200-300% for a device that you're going to have to jump through hoops for to play an insanely large library of games. What makes it even more hilarious is that now you can install OS X on a Windows based machine, so you're literally overpaying 200-300% for a shiny white Mac because you are a sheeple. Show me any Mac, and I'll build you a Windows computer with Mac OS-X on it for a third of the price. But seriously, If you want to buy a Mac for gaming and you want them to talk to you about strictly Macs, go to an apple store. If you go to a computer store, they're going to try to talk you into Windows, because it's what 85% of the world uses. This is also not a random statistic, although the study is a few years old.
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I tend to disagree. While sure, the reps may not be "informed" they still shouldn't try to talk out of their asses about something they don't understand. If anything this would shy me away from a product than entice me to get it. Imagine if you go to a restaurant and you ask the waiter/waitress about ingredients in a dish, they don't make stuff up if they don't know, they go ask.
As for this being a "degrading community" please get off this forum, as it's clearly not for you.
raqball said:
Agree!
It's like people expect that store (best buy, cellular ect) employees all have a BAS or MBA in computer science..
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My only gripe is when the person you are talking to (best buy, AT&T, etc) claims that they KNOW they are right because they've had some Saturday afternoon training.
See my example above. All I did was ask for a Macbook Pro from the Best Buy rep and I was questioned on my purchase. A more recent example was the AT&T rep asking me why I cared about the release date of the Galaxy S4 because "it's not like this is an iPhone". It shouldn't matter if it's the S4, iPhone or even a dumb phone. Just answer my question and I'll be on my way.
Even when I went to the store to pick up the S4, the AT&T rep started the phone, and logged in as his own Gmail account and installed a "task killer". He had the phone behind the desk where I couldn't see and by the time I had gotten it in my hands, he had logged out of his account. I asked simply "why did you install this?" and he said "well that's so your phone doesn't run slow. Just run that every couple days and your good". I just factory reset as soon as I got in the car and went on my way.
mcmb03 said:
I tend to disagree. While sure, the reps may not be "informed" they still shouldn't try to talk out of their asses about something they don't understand. If anything this would shy me away from a product than entice me to get it. Imagine if you go to a restaurant and you ask the waiter/waitress about ingredients in a dish, they don't make stuff up if they don't know, they go ask.
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They are paid to handle your questions. That is their job. They are not allowed to say "I don't know.", or they will lose their job. If I were at a restaurant and asked a waiter about the ingredients in a dish, I would know that the restaurant obviously made this dish themselves. AT&T did not manufacture the S4. It is not their hardware. It is not their software..well, a small portion of it is. But either way, they shouldn't be held responsible for the physical malfunctions of a device that they didn't themselves produce.
"Degrading community"; go look at the bootloader unlock thread and see how many people are crying and being impatient and just downright rude because djrbliss decided not to release HIS WORK until he sees necessary, and then tell me this community isn't degrading, and if things keep going in this direction, I will find my way off this forum...Because you are right, it's not for me, because I am not an impatient troll that bites the hand that feeds me just because I don't want to wait a few weeks. I do know that this is irrelevant to this thread, but I thought I'd post it anyway. It bothers me so much. I want to punch everyone being jerks in that thread......right in the face.
No I didn't think it was rude. This is xda though people get crazy over the smallest thing. How many lag threads do we have now? Ahaha things get outta hand fast.
Sent from my SAMSUNG-SGH-I337 using xda premium
geokhentix said:
They are paid to handle your questions. That is their job. They are not allowed to say "I don't know.", or they will lose their job. If I were at a restaurant and asked a waiter about the ingredients in a dish, I would know that the restaurant obviously made this dish themselves. AT&T did not manufacture the S4. It is not their hardware. It is not their software..well, a small portion of it is. But either way, they shouldn't be held responsible for the physical malfunctions of a device that they didn't themselves produce.
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I didn't say they should say they don't know, they should go find a more well-informed rep at the store and find out, unless you condone of AT&T reps to lie to their customers.
Also I don't mean to sound harsh, it's just something that really pisses me off, and I'm not trying to flame you or anything
mcmb03 said:
I didn't say they should say they don't know, they should go find a more well-informed rep at the store and find out, unless you condone of AT&T reps to lie to their customers.
Also I don't mean to sound harsh, it's just something that really pisses me off, and I'm not trying to flame you or anything
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Hey, no worries, all in good fun right? I don't condone lying, but they aren't allowed to tell you they don't know, they'll lose their jobs if that happens too often...they're basically forced to lie if they can't give you a definite answer. Damn, if I get one bad survey, my director breathes down my neck like a dragon and threatens to send me to gitmo.
geokhentix said:
Considering the title of the thread is meant to find humor in the reps response, it doesn't really matter how it came about. If he wanted to return his phone, do it without picking fun at people who are literally paid to be treated like dirt. I have to talk to support every single day in my job, and trust me, it can be a huge headache, but I don't hold it against them because I know that when I hang up with them, 9 times out of 10, the next person that picks up the phone is going to scream at them.
Perhaps I was a little rude, I meant no offense to any of you.
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As a retail sales leader for one of the major 4 in the US I find the OP to have every right to post what he did and use the Thread title he did. The sales rep that helped him in an effing dolt. Along the same lines as the reps that tell customers that they need to condition a Lithium Ion/Lithium Polymer battery. You need to calm down bro.
mcmb03 said:
I didn't say they should say they don't know, they should go find a more well-informed rep at the store and find out, unless you condone of AT&T reps to lie to their customers.
Also I don't mean to sound harsh, it's just something that really pisses me off, and I'm not trying to flame you or anything
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Exactly making something up is worse then not knowing just tell me you don't know and be done with it. don't make something up and misinform people
MrGriffdude said:
Exactly making something up is worse then not knowing just tell me you don't know and be done with it. don't make something up and misinform people
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When my job is on the line and I have a family to feed and I have no information in front of me about the problem you're having, I'll tell you that your phone is slow because there's a small civilization of gnomes inside your device that are getting a little too sexual and overbreeding
geokhentix said:
When my job is on the line and I have a family to feed and I have no information in front of me about the problem you're having, I'll tell you that your phone is slow because there's a small civilization of gnomes inside your device that are getting a little too sexual and overbreeding
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Now that people would definitely believe!