Related
http://www.law360.com/technology/articles/258771/lg-struck-with-class-action-over-smartphone-defects . credit to brooklyng2x over on lgforum for finding it.
Would be nice if you didn't have to sign up with a website in order to get on board with the CAL.
The link isn't working for me
Sent from my LG-P999 using XDA Premium App
how about this pdf? http://articles.law360.s3.amazonaws...um-6-dm_id-5305026-doc_num-1-pdf_header-2.pdf
He is right! Somebody had to do it! LG deserves it!
Well now LG won't give us GB at all lol they're probably saying, "Well here's the lawsuit, now we don't have to work on GB anymore."
this needed to be done, this isnt the first time lg has had a class action lawsuit. They have had one for their refrigerators.
nyyankees3511 said:
how about this pdf? http://articles.law360.s3.amazonaws...um-6-dm_id-5305026-doc_num-1-pdf_header-2.pdf
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Click to collapse
Thank you kind sir!
Sent from my LG-P999 using XDA Premium App
A class action lawsuit is a total and complete waste of time and a mis-use of a system that is already corrupt. Rather than attempt to get your share of $4.30 which is what the end result will be for participants just ride it out and either flash a working ROM or wait for the update.
I KNOW...WE HAVE ALL HEARD THE WHINING AND CRYING BEFORE.....I shouldn't have to flash a custom ROM, It's been since April blah blah blah...Ever heard the saying Buyer Beware. If you purchase the first run of damn near ANYTHING other than food or clothing there will ALMOST always be some type of bug to be worked out. And I don't wanna hear "Well I bought mine in June so it's not first run". IT IS!
Deal with it, grow up and let our courts handle more pressing issues other than your cell phone wont work. Hell, I flashed a custom ROM and then out of the blue am having re-boot issues. Maybe I should call Barry Obama and see if he can get me a replacement.
Have a great day!
I think more of us are pissed at the run around, lack of communication, broken promises, and now dead silence. Im sure none of us are looking for the end settlement but hoping this wakes lg up and keeps them in touch with us and not feed us BS.
nyyankees3511 said:
I think more of us are pissed at the run around, lack of communication, broken promises, and now dead silence. Im sure none of us are looking for the end settlement but hoping this wakes lg up and keeps them in touch with us and not feed us BS.
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Click to collapse
well said.
Like I said in other thread: Some people can't see past their own nose.
I knew I held onto my G2X for a reason...
Sent from my HTC Sensation 4G using XDA Premium App
mahgninnuc93 said:
A class action lawsuit is a total and complete waste of time and a mis-use of a system that is already corrupt. Rather than attempt to get your share of $4.30 which is what the end result will be for participants just ride it out and either flash a working ROM or wait for the update.
I KNOW...WE HAVE ALL HEARD THE WHINING AND CRYING BEFORE.....I shouldn't have to flash a custom ROM, It's been since April blah blah blah...Ever heard the saying Buyer Beware. If you purchase the first run of damn near ANYTHING other than food or clothing there will ALMOST always be some type of bug to be worked out. And I don't wanna hear "Well I bought mine in June so it's not first run". IT IS!
Deal with it, grow up and let our courts handle more pressing issues other than your cell phone wont work. Hell, I flashed a custom ROM and then out of the blue am having re-boot issues. Maybe I should call Barry Obama and see if he can get me a replacement.
Have a great day!
Click to expand...
Click to collapse
What exactly was this the "first run" of? A smartphone? Definitely not. A smartphone running Android? Not that either. A device with a nvidia Tegra 2 processor? Nope. I'll admit that there are a lot of devices and products that have problems with them at first -- almost all of them actually. This is beyond normal though, and there's no denying that. As far as the court system goes, the whole world is corrupt, get used to it.
nyyankees3511 said:
I think more of us are pissed at the run around, lack of communication, broken promises, and now dead silence. Im sure none of us are looking for the end settlement but hoping this wakes lg up and keeps them in touch with us and not feed us BS.
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Click to collapse
I appreciate that. But the bottom line in something like this is, now that a suit has been filed it only leads them to want to drag their feet.
I appreciate the frustration by the lack of communication. I am there as well. But I guess some of us look as the glass half full rather than the glass half empty
baldwinguy77 said:
What exactly was this the "first run" of? A smartphone? Definitely not. A smartphone running Android? Not that either. A device with a nvidia Tegra 2 processor? Nope. I'll admit that there are a lot of devices and products that have problems with them at first -- almost all of them actually. This is beyond normal though, and there's no denying that. As far as the court system goes, the whole world is corrupt, get used to it.
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Click to collapse
It's the first run of this phone is it not? Yep sure is. I went through these issues with the original iPhone release as well. Since it was the only phone Apple released they were able to focus resources on it solely. LG, like most companies is chasing the $$ and therefore spreading themselves way too thin. I"m not making excuses but it's the reality of it all.
And yep, I know about the corruptness of the system. My brother is a personal injury attorney, I see it all the time.
mahgninnuc93 said:
I appreciate that. But the bottom line in something like this is, now that a suit has been filed it only leads them to want to drag their feet.
I appreciate the frustration by the lack of communication. I am there as well. But I guess some of us look as the glass half full rather than the glass half empty
Click to expand...
Click to collapse
I think you give this more credit than it actually has. LG won't even notice something like this until it makes the run of the legal system waiting periods, response times, etc.
At best, you might see a more controlled response publicly from LG. You might see information dry up on support forums, from LG as they control responses and limit anything that could be used against them. But for development, the biggest hurdle in GB was not bugs on the G2x. As you saw recently, LG released or will soon release 2 GB handsets. This was most likely the biggest hurdle in G2x updates. Having a single LG wide GB story, then customize to individual handset. It makes no sense to think that LG would customize GB for a released handset, prior to insuring the GB release for new handsets was in place.
The day a finalized version of a LG GB os was in place company wide, thats when the porting to G2x, with any fixes, started. The work became integrating the fixes in to the GB update.
Remember, these guys are into making money, not updating for free.
I've read somewhere on this forum about speculation about LG pulling the G2x over marketing concerns in competition with the SEnsation. This does make some sense. LG will never outsell HTC. But in an end of summer market, post Sensation, a GB G2x might make a bigger splash NONE of the signs point to abandonment. Legally they can't do that. But signs do point to repositioning of a product.
I think in the rush to market to be the first Dual Core handset, LG lost, by being first.
just my opinion...
Well, as I just posted at LGs forum, I just want a new sealed updated phone. That's been one of my biggest gripes, I never get a working phone and my end result is a used scratched refurbished one without a matching box? Still with no update to boot. And I'm in WAY better shape than some customers, 'cause I have one that works.....for now.
Patently unfair.
mahgninnuc93 said:
A class action lawsuit is a total and complete waste of time and a mis-use of a system that is already corrupt. Rather than attempt to get your share of $4.30 which is what the end result will be for participants just ride it out and either flash a working ROM or wait for the update.
I KNOW...WE HAVE ALL HEARD THE WHINING AND CRYING BEFORE.....I shouldn't have to flash a custom ROM, It's been since April blah blah blah...Ever heard the saying Buyer Beware. If you purchase the first run of damn near ANYTHING other than food or clothing there will ALMOST always be some type of bug to be worked out. And I don't wanna hear "Well I bought mine in June so it's not first run". IT IS!
Deal with it, grow up and let our courts handle more pressing issues other than your cell phone wont work. Hell, I flashed a custom ROM and then out of the blue am having re-boot issues. Maybe I should call Barry Obama and see if he can get me a replacement.
Have a great day!
Click to expand...
Click to collapse
The problem is people's willingness to accept the nonsense. If the consumer doesn't complant about these issues, these companies will just get away with it. I don't know about you, but I am tried of just getting defective phones, I exchange it three times and same problem, then politely ask them for a full refund and was refused, saying all they can do is repair it or exchange it for the same model then wrote a letter to their head corporate offices and haven't heard back. LG don't care, they made their money.
jrwingate6 said:
I knew I held onto my G2X for a reason...
Sent from my HTC Sensation 4G using XDA Premium App
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You don't have to own the phone anymore, you just have to have owned it during the period outlined in complaint. Maybe I'll recoup some of my costs for moving to AT&T.
This is great news.
My view is a bit different. There are defects about a phone I can deal with (ie. backlight bleeding, gps/wifi) but when a phone can't operate as a phone, that draws the line.
The random reboots are the most annoying thing, and some of which don't ever reboot (requires a battery pull to get it working again).
This purchase has given me a very sour taste in my mouth for not only LG and their future products but also T-mobile's sub-par involvement in assisting customers.
I'm beyond the point of going to another carrier, since plans like the one I'm on no longer exist for this price. So unless T-mobile pulls through, I'll say screw the cell-phone market altogether.
so i am extremely mad at Tmobile right now. I got a call from their executive office and i was speaking to luca or lusha or somthing like that. basically she told me i was unable to be given a sensation. I then told her that i would be filing a complaint with the Better Business Bureau because the people who did on XDA were given Sensations. she then told me she handled all of the Better Business claims and that no one had been given a sensation. but i know for a fact that people on here have been given one. So my question to the community is who offered you a sensation when you called the executive office? i am going to call and ask to speak to them.
Also she told me that at 2:24 today T-mobile received a message saying a software update would come sometime next week. I then asked if it would be gingerbread or just a bug fix. Her response, " Do you know what a software update is? that pissed me of to no end. our conversation ended when she asked me for 20 dollars for a new G2x. i told her she was out of her ****ing mind and told her to be ready for my better business complaint
Then I called corporate so i could file a complaint on lucha or whatever her name was. the lady who answered told me that isn't possible so i asked for the name of the person i was speaking to and she hung up on me. I kept calling back and i kept getting redirected to the desk of luca chase (still not sure how to say or spell her name) and that just royally pissed me off.
i am so mad right now. All i can do is file a complaint. i never expected to be treated this badly.
slowpig38 said:
so i am extremely mad at Tmobile right now. I got a call from their executive office and i was speaking to luca or lusha or somthing like that. basically she told me i was unable to be given a sensation. I then told her that i would be filing a complaint with the Better Business Bureau because the people who did on XDA were given Sensations. she then told me she handled all of the Better Business claims and that no one had been given a sensation. but i know for a fact that people on here have been given one. So my question to the community is who offered you a sensation when you called the executive office? i am going to call and ask to speak to them.
Also she told me that at 2:24 today T-mobile received a message saying a software update would come sometime next week. I then asked if it would be gingerbread or just a bug fix. Her response, " Do you know what a software update is? that pissed me of to no end. our conversation ended when she asked me for 20 dollars for a new G2x. i told her she was out of her ****ing mind and told her to be ready for my better business complaint
Then I called corporate so i could file a complaint on lucha or whatever her name was. the lady who answered told me that isn't possible so i asked for the name of the person i was speaking to and she hung up on me. I kept calling back and i kept getting redirected to the desk of luca chase (still not sure how to say or spell her name) and that just royally pissed me off.
i am so mad right now. All i can do is file a complaint. i never expected to be treated this badly.
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This is the problem I see with all the whiners and complainers on this forum. There's a way to communicate, if you lose your cool then you'll get screwed.
Especially in America, people think they're "entitled" to get what they want because of supposed laws or it's in writing, but I tell you this, unless you know the laws to the "T" and you're willing to invest your time, energy, money and so on and so forth, you'll just make it more inconvenient for others, because then the company, even if they're in the wrong, will implement protocols to make it harder for others that come in with the same complaint just because some shmuck didn't know how to communicate without threatening the company.
I'm putting this out because all these complaints will do more harm to us consumers, by making Tmobile or anyother company that feels they're being attacked put up a wall of defenses that will make it less forthcoming for us to do pleasant business with the company, because now we're all looked upon as the enemy.
i only lost my cool after she made it clear that she wouldnt give me a sensation. this was my 3rd time talking to her.
I have a friend that works as a manager at T-mobile who exchanges my phone for a new one everytime a new one I like comes out ... you should also get a friend that manages a store @ tmo ... winning
Seems like a lot of work for one person to handle all of these claims!
Complaint Type Total Closed Complaints
Advertising / Sales Issues 1734
Billing / Collection Issues 9544
Delivery Issues 393
Guarantee / Warranty Issues 478
Other 460
Problems with Product / Service 13784
Total Closed Complaints 26393
Thanks for dragging XDA's name into the mud while *****ing about tmo not giving you **** for free...
Sent from my LG G2x
+1 yeah, no crap. Whiner. Just because others have done it and succeeded and you failed doesn't entitle you to run around and ruin it for everybody else.
well
jacob808 said:
This is the problem I see with all the whiners and complainers on this forum. There's a way to communicate, if you lose your cool then you'll get screwed.
Especially in America, people think they're "entitled" to get what they want because of supposed laws or it's in writing, but I tell you this, unless you know the laws to the "T" and you're willing to invest your time, energy, money and so on and so forth, you'll just make it more inconvenient for others, because then the company, even if they're in the wrong, will implement protocols to make it harder for others that come in with the same complaint just because some shmuck didn't know how to communicate without threatening the company.
I'm putting this out because all these complaints will do more harm to us consumers, by making Tmobile or anyother company that feels they're being attacked put up a wall of defenses that will make it less forthcoming for us to do pleasant business with the company, because now we're all looked upon as the enemy.
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Click to collapse
While i agree that the poster did not handle this right at all. i am fed up with my paycheck being **** paying for all the entitlement programs in this country. BUT we are entitiled to a working phone or a refund. not sure why people want the sensation i have no care for it. the use of entitlment here is not correct since he is entitled to a working phone .
and your last paragraph. the reason people are so pissed off is because of the lack of communication and forthcoming(still believe its out of stock d/t sales)
they already put up the great wall of china and posted it with lies and misleading attempts to get people to hang on to the phone past the 2 weeks.
in no way am i saying that the OP was in the right. but you sounded just as bad.
now lets start spreading this next week date. comeone we need at least 20 threads on it
No $#it man "he got it why can't I" you would probably sell everyone out!!
Faux123 for Dev!!!
Ever hear the saying one bad apple spoils it for the bunch. Well you're the bad apple. You don't get something by demanding it. I really don't think anyone who called really called to get one. We just wanted a phone that works.
Sent from my LG-P999 using XDA Premium App
TJBunch1228 said:
Thanks for dragging XDA's name into the mud while *****ing about tmo not giving you **** for free...
Sent from my LG G2x
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POW!!!!
G2x with CM7 and faux kernel. NONSENSE!!!!
This won't lead to nothing. On that note, thread closed.
Anyone else get these?
I just got my first (and hopefully last one). It came up as T-Mobile on the phone caller ID, and really messed me up for what I was doing at the time.
This is the first call that has gone in or out of this phone since I got it, no one has my number and it really threw me off...wasn't expecting it. I was a little pissed that I had to start my memory test over again. Not cool.
I couldn't figure out wtf they wanted, i'm paid up on my next few expected bills already, so I called back on my other phone and that's when I found out it was just a "how do you like our service" call.
Well, I gave them a little bit of an earful explaining how I liked it a lot better before that call came in. That's when I found out I could register with T-Mobile to put T-Mobile on my "do not call" registry - lol, gave me a chuckle.
They said it would take up to 30 days for it to take effect, which is about how long i've had this phone. Anyone else get these calls? Think I could expect another one or more before they get blocked?
( Sorry guys, general is the closest thing to off-topic to ask this senseless question )
Honestly I appreciate that they called cause I got a cheaper rate for my wife and me. Obviously they didn't know you were performing a test on your phone, but I can see how frustrating that can be, especially if you hadn't even given the number out to anyone. And since you've registered on their own do not call list so you should be fine. I got a call about a month ago and they haven't kept calling or anything like that, I think they just went through a wave of calls to everyone. And now that the AT&T merger is less likely, they're probably not as worried about retention.
Okay - I've about had it with T-mobile.
I should be sleeping right now. I work pretty much around the clock, my job is to serve many different clients at all hours of the day and night.
The opportunities I do have to sleep are not many, and necessary. And yet they keep calling me for who knows what reasons.
I pay all my bills ahead of time. There are multiple "do not call this person" messages in my account when it gets pulled up on the computer.
And they still call. Who knows what for this time, but I'm pissed and woe to the T-mo store rep who is gonna get a piece of my mind when I'm awake enough to drive.
I am gonna go talk to sprint reps at the stores I see around in my travels. When I find one who can work with me on buying out my t-mo contract, they're history.
It's not like I haven't repeatedly told them to not call me, add me to do not call lists, and made it known that this is a problem to me. But, my needs are irrelevant to this company, apparently, and they don't care how much they inconvenience me, so why should I give them money?
Sent from my Bulletproof_Doubleshot using xda premium
Blue6IX said:
Okay - I've about had it with T-mobile.
I should be sleeping right now. I work pretty much around the clock, my job is to serve many different clients at all hours of the day and night.
The opportunities I do have to sleep are not many, and necessary. And yet they keep calling me for who knows what reasons.
I pay all my bills ahead of time. There are multiple "do not call this person" messages in my account when it gets pulled up on the computer.
And they still call. Who knows what for this time, but I'm pissed and woe to the T-mo store rep who is gonna get a piece of my mind when I'm awake enough to drive.
I am gonna go talk to sprint reps at the stores I see around in my travels. When I find one who can work with me on buying out my t-mo contract, they're history.
It's not like I haven't repeatedly told them to not call me, add me to do not call lists, and made it known that this is a problem to me. But, my needs are irrelevant to this company, apparently, and they don't care how much they inconvenience me, so why should I give them money?
Sent from my Bulletproof_Doubleshot using xda premium
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I would say call and demand to speak with retentions, tell them your problem....and of the previous requests....and demand compensation for their auto dialer calls still
Yea, I was definitely cranky a little while ago.
I got myself together and went to the nearest T-Mo store. I dealt with a rep who helped me to the limit of his clearance/ability, which is all I can ask for from that point of contact.
I was obviously irate and aggravated, but made sure to be as polite as possible and explain my issue as completely as I could. The last time I went through all this I had them put in a notation on my account that I am documenting this harassment so that if it hits the point that I have to switch I will be contesting any attempt at charging an early termination fee, and is something I mention on every audio recorded conversation with them now.
I am really trying to make this work, and making every attempt at being as patient as possible, but the time between when I first posted about this and now there have been a bunch of calls from them I haven't mentioned here. My first posting about this was August 31st, and here I am in the beginning of February STILL having to call customer service and telling them not to call me.
I have incoming calls blocked on my phone number with them, the only people who can get through ARE T-Mobile. There should be multiple notations on my account about not calling me. My account has been in good standing since I started it - always paid in full and on time. Always for more then what's needed so i'm ahead of my bill. I've brought other people into T-Mobile who have switched based on what they've seen me do with this device - and this is documented too through refer a friend.
Given all that, that should make me an ideal customer that they want to keep happy. I can't figure out why they are trying their hardest to make me hate them, but it's working. I don't hesitate to speak good about companies that deserve it - be it through exceptional products, or service, or whatever... and i'm hesitant to speak ill on companies in general unless they do something really bad.
For me to have come back here and dug up this post earlier while I was all groggy and waking up from their intrusion, i'm hitting the point of writing T-Mo off as a loss, as posting all my little problems along the way was a triviality I didn't indulge in.
By the time I do hit retentions, I doubt there's gonna be anything they can do for me to keep me with their service. I'm not gonna ask to be bumped to retentions, they'll send me there if they push me to the point of switching. By that time I will have a very well documented list of grievances with the dates, times and names of all people i've talked to and everything that was supposed to be done.
After 6 months I expect to be able to sleep when I need it (which happens to be during 'normal' business hours) and not be bothered by my carrier, whom i've repeatedly explained to why they shouldn't be calling me at that time. If they're going to make it harder for me to earn the money to pay them for their service, i'll find someone who isn't going to place that burden on my life.
I dunno - sorry for the rant, just needed to vent a bit before calling customer service this time to sort it out again. I just got in from the store, i'm going to relax and take a wander around the woods where I took the pictures in the picture thread and see about doing some more work on that for a bit. It's about the same time of day I took them before. Then i'll come back and call customer service.
I took off for the night tonight, I rarely do so it's no problem, but by the time I got in to work tonight i'd be so wound up I wouldn't be productive. Instead i've got like 30 hours left in a forum project i've been working on for here, so i'll ignore the world and do that with my time instead. I'll feel a lot better channeling all my frustration into the energy to do something positive...see if I can drag something worthwhile out of this.
Edit:
And to be fair here, it's the phone calls that are the source of my aggravation. Signal is great, I get good reception all over the place and the network itself is awesome.
I also have no issues with billing or anything like that, it's just these random calls that are getting to me.
I actually just got a call from them a few minutes ago
Sent from my myTouch_4G_Slide using Tapatalk
what exactly do they talk about?
he just asked a few questions like if im satisfied with the service etc
Sent from my myTouch_4G_Slide using Tapatalk
I have gotten four of these in the past eight years.
Sent from my myTouch_4G_Slide using Tapatalk
Never have....been with T mobile for ~10 years
Just my spare change.
This is why Airplane Mode is on your phones.
Delivered via candygram for Mr. Mongo.
The point is he can't turn it on that because he needs to b available for clients, as I read it?
Also he's on the no call list which is why he's upset.
Just my spare change.
No, don't do cellular calls at all. Do do a lot of push mail and data use.
...and now i'm getting text messages from them...at least two so far today. Asking how i like their service, and if i'd refer anyone to T-mobile.
Well, i used too and have - documented with them that i've used their refer a friend for customers in current good standing.
The answer is no, I will no longer be referring anyone to T-Mobile, to the text messages they are sending me. If they could've just left me alone, fine, but now it's my mission to talk people out of T-mobile service, they've irked me to no end.
I spend all this time investing in talking to their customer service and reps trying to get them to stop calling and bothering me, and now they're starting in on the text messaging.
"oh, but it's free" ... but the aggravation on top of my current gripe is not, and something like this just throws fuel on the fire of my frustration.
If I owed them money, or something, fine - but I don't, they have no reason to be pestering me like this, it's as if because I DON'T want them to they are doing it more.
I will be actively soliciting offers from other carriers now, I don't have to put up with this.
That is crazy. I've been with them since Voicestream and not once received a courtesy call lol. Seems to me someone is jerking your chain, not cool.
Sent from my HTC Vision using xda premium
mrbmg said:
That is crazy. I've been with them since Voicestream and not once received a courtesy call lol. Seems to me someone is jerking your chain, not cool.
Sent from my HTC Vision using xda premium
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Maybe Undeads jealous of his rom so he's doing it?
Kidding!
Just my spare change.
I've never got one. I get plenty of calls and texts around bill time if I'm a tad behind. Been with them over 12 years.
Sent from my Bulletproof_Doubleshot using Tapatalk
You guys COULD just keep up with some of the deals they offer new customers and every time they call, just bytch about them not making you that offer and asking them about free stuff they can make it up to you with. BELIEVE ME, they'll quit calling before you know it. LOL
this app is good for call blocking.
"If you have root, we guarantee that you will not find a more reliable app. Unlike all other call filters, Root Call Blocker silently blocks calls at a system level. You need not even know its working and can choose to be notified only if specific people are blocked. "
https://market.android.com/details?id=fahrbot.apps.rootcallblocker.beta&hl=en
As we close in on the 15th, I think two things will happen:
A) No Mango. The rumor-mill did it again.
B) Microsoft will STILL not have learned their lesson about replying to rumors.
They have to know what is being said on every single blog on earth. Type Mango into Google and it pulls up 500 news stories that say "durr will Sept 15 be release date??". Yet the closest thing I can find is a reply to a comment on the dev team blog. What happened to that guy who was hired after the NoDo fiasco to liaise with consumers?
Rule 1 in their position should be addressing rumors. No matter how small. Set up a "wp facts" page. Address the 15th rumor or whatever is next. By not, they're shooting themselves in the foot. I'm a cold-hearted cynic, and even I'm half convinced that it may actually begin being launched tomorrow.
A. I think the chance is rather high, but one never knows until that day gets here, right? That's what makes those rumors so power - the suspense of it. If it doesn't come people will just blame the carriers or OEMs. I think Microsoft was smart to say that their job was done, but they threw the OEMs and carriers under the bus in the process. Microsoft still has to approve the OTA even after the OEMs and Carriers do their thing, and there really isn't much to do since you they aren't allowed to bake in a ton of apps like on Android, WinMo/Symbian, and BB.
B. I think Microsoft thinks it helps them because it gets headlines, but when those days come and go the disappointment more than counters whatever was gained leading up to those days.
They did set up a webpage. Mango is not on it yet.
Just to answer your question. The guy they hired to be customer facing said in a blog post about a month and a half ago that he was going to maintain radio silence and "the next blog post will be the announcement that it is being released." A lot of good that's doing him.
While I wish they could have a concrete release date, I do wish they would at least deny dates. Sure it's our own fault for investing to heavily into unsubstantiated rumors, but they really could kill all of the speculation with one quick blog post.
Although the guys who said the release was this week have been spot on with their previous predictions, I may have to bet against this one.
Sent from my LG-C900 using XDA Windows Phone 7 App
A: Microsoft only have an estimate date of when Mango will be ready for roll out.
B: Microsoft will only roll out the update after it test the update infrastructure.
Lol @ test the update infrastructure.
No.
Also, "this fall" is not an estimated date. Fall is a season, not a month, not a week, and certainly not a date. It's a 3 month season and if they wish to pass that off as an estimated date, I guess it means they genuinely think their customers are idiots. An estimated date would be something along the lines of "the second week of September." "This fall..." That tells me nothing other than "we're giving ourselves a 3 month span so that if they ahve to wait until the dawn of Winter, we won't look like idiots."
But anyways, we've seen this tactic employed recently. Remember the Samsung US Galaxy S FroYo updates and #NeverAgain? Yea, that's basically what happened. I'm suprised WP7 users aren't furious they had to wait a whole year for an update, but this seems like a special kind of user base. Microsoft must be ecstatic they're given so much rope to play with (then again, they didn't sell 10M phones like Samsung, probably 3-4M in the US alone)...
Main issue is getting the update through the OEMs and carriers. Most OEMs already have the update ready, and they're even making new stock Mango phones.
Carriers are another deal, but I'm suprised it takes carriers so long with WP7 updates when they have a lot less stuff to test due to their inability to bake as much bloatware into the devices' ROMs and stuff like that.
Maybe the carriers are waiting for their partners (TeleNav, MobiTV, Slacker, Netflix, etc.) to get their apps Mango-ready before they approve it? Cause we all know they won't Okay the update if their subscription-based Value-Adds don't work correctly on it...
sure haven't said:
B) Microsoft will STILL not have learned their lesson about replying to rumors.
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Microsoft has a policy concerning rumors. That is they do not comment and that is the best policy.
If this rumor is true, MS might make an announcement in the next few days and then the download will be available. If that's the case, then there was no need to comment on the rumor and say "Yes Mango is coming this week, but we want it to be available shortly after we announced it so we're not announcing it today."
If the rumor is false, people might be pissed at MS but they have no reason to be so. We do not know who started the rumor and all we ever heard from MS was "fall".
Now if MS were to dismiss every incorrect rumor as soon as they can (to not get up expectations), a missing comment on a rumor would kind of mark it as true.
They only comment on rumors when the rumor really might leave many people disappointed, like the Xbox + blu ray thing a couple of years ago.
Xbox 360s have sold way better than Windows Phones and this Mango rumor might be a big deal for us enthusiasts, but apart from us that's that.
BTW, I saw someone yesterday or the day before casually toss out the 2 PM PST time for a Mango release. That rumor's now dead.
I have a feeling it will be released on the 20th
9/15 isn't mango day, that was another rumor, folks. We've been saying "fall"... it's not fall yet! http://t.co/ZcvBO5ys
From joebelfiore on twitter.
I5 launching around then. Theyre dumb.
Sent from my SGH-T959 using XDA App
sure haven't said:
As we close in on the 15th, I think two things will happen:
A) No Mango. The rumor-mill did it again.
B) Microsoft will STILL not have learned their lesson about replying to rumors.
They have to know what is being said on every single blog on earth. Type Mango into Google and it pulls up 500 news stories that say "durr will Sept 15 be release date??". Yet the closest thing I can find is a reply to a comment on the dev team blog. What happened to that guy who was hired after the NoDo fiasco to liaise with consumers?
Rule 1 in their position should be addressing rumors. No matter how small. Set up a "wp facts" page. Address the 15th rumor or whatever is next. By not, they're shooting themselves in the foot. I'm a cold-hearted cynic, and even I'm half convinced that it may actually begin being launched tomorrow.
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What lesson do they have to learn? They get free publicity, the only ones disappointed are the idiots that power the rumor mill.
fb401 said:
Just to answer your question. The guy they hired to be customer facing said in a blog post about a month and a half ago that he was going to maintain radio silence and "the next blog post will be the announcement that it is being released." A lot of good that's doing him.
While I wish they could have a concrete release date, I do wish they would at least deny dates. Sure it's our own fault for investing to heavily into unsubstantiated rumors, but they really could kill all of the speculation with one quick blog post.
Although the guys who said the release was this week have been spot on with their previous predictions, I may have to bet against this one.
Sent from my LG-C900 using XDA Windows Phone 7 App
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by the way, that's the same guy that kept radio silence while the blog was exploding with angry people during the nodo update failure.
The best thing for EVERYONE, devs, users, shops, etc would be to a predetermined release date, well in advance too. Failing that, as the date closes in, more and more accurate time windows. Failing that too, bad enough as it is, at least dispel rumors. Because it's not like people are EXCITED about the update. People are IMPATIENT. And rightly so, you're putting out features that have been on every smartphone for a long time !
let face with it or without mango WP7 is never going to win much of the market share, I expect theres a few who will have renewed their contact & jumped OS's before the mango hits the consumer ?
Returned my GS4 today (that's not the purpose of this thread, so don't bash me), and when the guy asked why I was returning it, I said it's kind of laggy and not enough of an upgrade over my GS3 to warrant keeping. A few minutes later he asked if I ever "activated" the phone, and I said, "I just stuck my SIM card in and it worked." He responded, "Well that is why your GS4 was slow--you did not activate it properly."
I proceeded to explain to him that I did not mean that data was slow, but that the phone itself was laggy, i.e., opening dialer, taking pictures, etc--stuff that has nothing to do with the SIM card or activation. He nevertheless argued with me and insisted that if I had properly activated it instead of just inserting my SIM card, then it would have functioned better. We argued for a minute or two and then I just gave up and said "fine, I would like to return it anyways, thanks."
Anyways, just thought I'd share. The guy clearly has no idea what he's talking about, but it was worth a laugh.
It's like when I told the att rep that I might not be purchasing tha s4 because of the locked boot loader. She proceeded to explain that you could take the back of the phone off and that it was not locked.
MrGriffdude said:
It's like when I told the att rep that I might not be purchasing tha s4 because of the locked boot loader. She proceeded to explain that you could take the back of the phone off and that it was not locked.
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Lol do these people get ZERO training?
Sent from my HTC One
MrGriffdude said:
It's like when I told the att rep that I might not be purchasing tha s4 because of the locked boot loader. She proceeded to explain that you could take the back of the phone off and that it was not locked.
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Ha. Funniest post so far today...
Ugh, this makes me so angry. These AT&T reps remind me of Best Buy employees that sell computers or phones. They are so used to being the "person that knows everything" that they can't deal with being proved wrong or won't see it any other way. For example, I wanted a Macbook Pro and I knew the onboard video card could run my favorite games at a full 60 fps.. So I asked for a sales person to get me the laptop in the cage. Instead, I was given a lecture by the sales person on why "Macs can't play games" and I should get this HP "gaming" laptop (17 inches, neon lights, etc). I tried to educate him on things like bootcamp, nVidia series numbers, and even the games themselves, but nothing got through. He was told at some point in his life that "Macs can't play games" and that's that.
It's gotten to the point where if I want to cancel a service or return a product and they ask "what was wrong?" I simply say "it wasn't the right fit for me" or "I just want to try something else". It's not worth getting in an argument about because there are no winners and you aren't going to educate anyone that gets paid to sell, sell, sell. Educate yourself ahead of time of the store's policies and if the rep tries to give you sh*t, just ask for a manager and be sure you are able to quote policy if need be.
I work for AT&T. I'm not a tech support slave, I'd like to keep my title confidential, but I will say that these people don't deserve this kind of trashtalk.
Do remember that over 90% of AT&T's subscriber base is not the type of individual that's going to browse these forums or know what a locked bootloader even is. The % of the Android community that is into modding is way smaller than you think. Why would AT&T train their tech support slaves on locked bootloaders and rooting? 99% of the time, they deal with billing issues and irate customers who are complaining about service drops.
The tech support slaves also don't have training on the internal workings of the tiered system of Android. They didn't make the phone, they can't tell you why it's slow. The only material they have to go off of, is the same material that's available to us from within the box, and the information they catch up on when people call and complain to them. They aren't programmers, they aren't Samsung. They aren't Google. They are a provider of service. I'm sure almost everyone here would agree that it's dumb to call Comcast and ask them why your computer is slow(Not your internet, but your computer). This is the exact same thing. What do you expect them to say when you say "I'm not going to get the S4 because it has a locked bootloader"? Do you expect the response to be "Well sir I can assist you with that. Please dial this 24 digit number and the pound key and your bootloader will be unlocked.", how do you expect them to fix it for you? Locked bootloaders happen for a LEGAL reason, and the bootloader has already been unlocked. Everyone on XDA is so impatient and rude anymore, it makes me not want to be a part of the degrading community.
In my opinion, the person calling AT&T to complain about their phone being slow and laggy shows less common sense than the AT&T rep who can't help them. Just because they're "Tech Support" doesn't mean they can magically give you explenations out of the nether or fix any problem you might have with the hardware that they did not manufacture. Android is an operating system. If you bought your computer from Walmart and it came with Windows installed, would you call Walmart and ask them questions about why your system isn't performing the way it's supposed to, or would you call Microsoft; the people responsible for the software on the device?
Cut these people a break. It's impossible to police the entire bug list of Android across every handset on the market. 90% of the Android user-base wouldn't even notice that the phone was performing slowly when it shouldn't. Us here at XDA are a huge minority.
When I saw this thread, I laughed, not because of what the AT&T rep said, but because the OP was expecting them to give them some detailed analysis on why their phone is lagging. Maybe AT&T should start hiring their tech support slaves directly from Google Interns, then these wambulance threads wouldn't happen.
If you had any idea how much "training" is required to work in any kind of support department for AT&T, you would think twice before crying on forums about how they didn't rifle off a fix for every little problem you have.
As to the comment above me, I will recite the same. Sales people aren't scholars of technology. He's correct that gaming on a Mac is very uncommon, considering almost every computer game in existence runs on DirectX, which is owned by Microsoft, thus not able to be efficiently included in OS X. Do you really damn the salesman for telling you that Windows has 3498230948230948x more gaming capabilities than a Mac? Because I hate to tell you this, but he's right. If I were the salesman, I would try to prevent you from grossly overpaying by 200-300% for a device that you're going to have to jump through hoops for to play an insanely large library of games. What makes it even more hilarious is that now you can install OS X on a Windows based machine, so you're literally overpaying 200-300% for a shiny white Mac because you are a sheeple. Show me any Mac, and I'll build you a Windows computer with Mac OS-X on it for a third of the price. But seriously, If you want to buy a Mac for gaming and you want them to talk to you about strictly Macs, go to an apple store. If you go to a computer store, they're going to try to talk you into Windows, because it's what 85% of the world uses. This is also not a random statistic, although the study is a few years old.
geokhentix said:
I work for AT&T. I'm not a tech support slave, I'd like to keep my title confidential, but I will say that these people don't deserve this kind of trashtalk.
Do remember that over 90% of AT&T's subscriber base is not the type of individual that's going to browse these forums or know what a locked bootloader even is. The % of the Android community that is into modding is way smaller than you think. Why would AT&T train their tech support slaves on locked bootloaders and rooting? 99% of the time, they deal with billing issues and irate customers who are complaining about service drops.
The tech support slaves also don't have training on the internal workings of the tiered system of Android. They didn't make the phone, they can't tell you why it's slow. The only material they have to go off of, is the same material that's available to us from within the box, and the information they catch up on when people call and complain to them. They aren't programmers, they aren't Samsung. They aren't Google. They are a provider of service. I'm sure almost everyone here would agree that it's dumb to call Comcast and ask them why your computer is slow(Not your internet, but your computer). This is the exact same thing. What do you expect them to say when you say "I'm not going to get the S4 because it has a locked bootloader"? Do you expect the response to be "Well sir I can assist you with that. Please dial this 24 digit number and the pound key and your bootloader will be unlocked.", how do you expect them to fix it for you? Locked bootloaders happen for a LEGAL reason, and the bootloader has already been unlocked. Everyone on XDA is so impatient and rude anymore, it makes me not want to be a part of the degrading community.
In my opinion, the person calling AT&T to complain about their phone being slow and laggy shows less common sense than the AT&T rep who can't help them. Just because they're "Tech Support" doesn't mean they can magically give you explenations out of the nether or fix any problem you might have with the hardware that they did not manufacture. Android is an operating system. If you bought your computer from Walmart and it came with Windows installed, would you call Walmart and ask them questions about why your system isn't performing the way it's supposed to, or would you call Microsoft; the people responsible for the software on the device?
Cut these people a break. It's impossible to police the entire bug list of Android across every handset on the market. 90% of the Android user-base wouldn't even notice that the phone was performing slowly when it shouldn't. Us here at XDA are a huge minority.
When I saw this thread, I laughed, not because of what the AT&T rep said, but because the OP was expecting them to give them some detailed analysis on why their phone is lagging. Maybe AT&T should start hiring their tech support slaves directly from Google Interns, then these wambulance threads wouldn't happen.
If you had any idea how much "training" is required to work in any kind of support department for AT&T, you would think twice before crying on forums about how they didn't rifle off a fix for every little problem you have.
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Agree!
It's like people expect that store (best buy, cellular ect) employees all have a BAS or MBA in computer science..
Could have read it wrong,but looks like he was returning his phone and the att rep asked him why. So he told them. what was wrong with that? He didn't take his phone to att thinking some kind of magic was going to take place and it wouldn't lag anymore. That was the att rep saying if he actavatied it he wouldn't have that problem. Again maybe I read the op wrong.
Sent from my SAMSUNG-SGH-I337 using xda premium
I'm fine with people not knowing if its that important i will usually know about it anyways. I just dislike it when I get a bull crap response in return. If I do receive one I don't make a scene and argue with them. I just thought that response was worth a chuckle or two.
atsim said:
Could have read it wrong,but looks like he was returning his phone and the att rep asked him why. So he told them. what was wrong with that? He didn't take his phone to att thinking some kind of magic was going to take place and it wouldn't lag anymore. That was the att rep saying if he actavatied it he wouldn't have that problem. Again maybe I read the op wrong.
Sent from my SAMSUNG-SGH-I337 using xda premium
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Considering the title of the thread is meant to find humor in the reps response, it doesn't really matter how it came about. If he wanted to return his phone, do it without picking fun at people who are literally paid to be treated like dirt. I have to talk to support every single day in my job, and trust me, it can be a huge headache, but I don't hold it against them because I know that when I hang up with them, 9 times out of 10, the next person that picks up the phone is going to scream at them.
Perhaps I was a little rude, I meant no offense to any of you.
geokhentix said:
I work for AT&T. I'm not a tech support slave, I'd like to keep my title confidential, but I will say that these people don't deserve this kind of trashtalk.
Do remember that over 90% of AT&T's subscriber base is not the type of individual that's going to browse these forums or know what a locked bootloader even is. The % of the Android community that is into modding is way smaller than you think. Why would AT&T train their tech support slaves on locked bootloaders and rooting? 99% of the time, they deal with billing issues and irate customers who are complaining about service drops.
The tech support slaves also don't have training on the internal workings of the tiered system of Android. They didn't make the phone, they can't tell you why it's slow. The only material they have to go off of, is the same material that's available to us from within the box, and the information they catch up on when people call and complain to them. They aren't programmers, they aren't Samsung. They aren't Google. They are a provider of service. I'm sure almost everyone here would agree that it's dumb to call Comcast and ask them why your computer is slow(Not your internet, but your computer). This is the exact same thing. What do you expect them to say when you say "I'm not going to get the S4 because it has a locked bootloader"? Do you expect the response to be "Well sir I can assist you with that. Please dial this 24 digit number and the pound key and your bootloader will be unlocked.", how do you expect them to fix it for you? Locked bootloaders happen for a LEGAL reason, and the bootloader has already been unlocked. Everyone on XDA is so impatient and rude anymore, it makes me not want to be a part of the degrading community.
In my opinion, the person calling AT&T to complain about their phone being slow and laggy shows less common sense than the AT&T rep who can't help them. Just because they're "Tech Support" doesn't mean they can magically give you explenations out of the nether or fix any problem you might have with the hardware that they did not manufacture. Android is an operating system. If you bought your computer from Walmart and it came with Windows installed, would you call Walmart and ask them questions about why your system isn't performing the way it's supposed to, or would you call Microsoft; the people responsible for the software on the device?
Cut these people a break. It's impossible to police the entire bug list of Android across every handset on the market. 90% of the Android user-base wouldn't even notice that the phone was performing slowly when it shouldn't. Us here at XDA are a huge minority.
When I saw this thread, I laughed, not because of what the AT&T rep said, but because the OP was expecting them to give them some detailed analysis on why their phone is lagging. Maybe AT&T should start hiring their tech support slaves directly from Google Interns, then these wambulance threads wouldn't happen.
If you had any idea how much "training" is required to work in any kind of support department for AT&T, you would think twice before crying on forums about how they didn't rifle off a fix for every little problem you have.
As to the comment above me, I will recite the same. Sales people aren't scholars of technology. He's correct that gaming on a Mac is very uncommon, considering almost every computer game in existence runs on DirectX, which is owned by Microsoft, thus not able to be efficiently included in OS X. Do you really damn the salesman for telling you that Windows has 3498230948230948x more gaming capabilities than a Mac? Because I hate to tell you this, but he's right. If I were the salesman, I would try to prevent you from grossly overpaying by 200-300% for a device that you're going to have to jump through hoops for to play an insanely large library of games. What makes it even more hilarious is that now you can install OS X on a Windows based machine, so you're literally overpaying 200-300% for a shiny white Mac because you are a sheeple. Show me any Mac, and I'll build you a Windows computer with Mac OS-X on it for a third of the price. But seriously, If you want to buy a Mac for gaming and you want them to talk to you about strictly Macs, go to an apple store. If you go to a computer store, they're going to try to talk you into Windows, because it's what 85% of the world uses. This is also not a random statistic, although the study is a few years old.
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I tend to disagree. While sure, the reps may not be "informed" they still shouldn't try to talk out of their asses about something they don't understand. If anything this would shy me away from a product than entice me to get it. Imagine if you go to a restaurant and you ask the waiter/waitress about ingredients in a dish, they don't make stuff up if they don't know, they go ask.
As for this being a "degrading community" please get off this forum, as it's clearly not for you.
raqball said:
Agree!
It's like people expect that store (best buy, cellular ect) employees all have a BAS or MBA in computer science..
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My only gripe is when the person you are talking to (best buy, AT&T, etc) claims that they KNOW they are right because they've had some Saturday afternoon training.
See my example above. All I did was ask for a Macbook Pro from the Best Buy rep and I was questioned on my purchase. A more recent example was the AT&T rep asking me why I cared about the release date of the Galaxy S4 because "it's not like this is an iPhone". It shouldn't matter if it's the S4, iPhone or even a dumb phone. Just answer my question and I'll be on my way.
Even when I went to the store to pick up the S4, the AT&T rep started the phone, and logged in as his own Gmail account and installed a "task killer". He had the phone behind the desk where I couldn't see and by the time I had gotten it in my hands, he had logged out of his account. I asked simply "why did you install this?" and he said "well that's so your phone doesn't run slow. Just run that every couple days and your good". I just factory reset as soon as I got in the car and went on my way.
mcmb03 said:
I tend to disagree. While sure, the reps may not be "informed" they still shouldn't try to talk out of their asses about something they don't understand. If anything this would shy me away from a product than entice me to get it. Imagine if you go to a restaurant and you ask the waiter/waitress about ingredients in a dish, they don't make stuff up if they don't know, they go ask.
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They are paid to handle your questions. That is their job. They are not allowed to say "I don't know.", or they will lose their job. If I were at a restaurant and asked a waiter about the ingredients in a dish, I would know that the restaurant obviously made this dish themselves. AT&T did not manufacture the S4. It is not their hardware. It is not their software..well, a small portion of it is. But either way, they shouldn't be held responsible for the physical malfunctions of a device that they didn't themselves produce.
"Degrading community"; go look at the bootloader unlock thread and see how many people are crying and being impatient and just downright rude because djrbliss decided not to release HIS WORK until he sees necessary, and then tell me this community isn't degrading, and if things keep going in this direction, I will find my way off this forum...Because you are right, it's not for me, because I am not an impatient troll that bites the hand that feeds me just because I don't want to wait a few weeks. I do know that this is irrelevant to this thread, but I thought I'd post it anyway. It bothers me so much. I want to punch everyone being jerks in that thread......right in the face.
No I didn't think it was rude. This is xda though people get crazy over the smallest thing. How many lag threads do we have now? Ahaha things get outta hand fast.
Sent from my SAMSUNG-SGH-I337 using xda premium
geokhentix said:
They are paid to handle your questions. That is their job. They are not allowed to say "I don't know.", or they will lose their job. If I were at a restaurant and asked a waiter about the ingredients in a dish, I would know that the restaurant obviously made this dish themselves. AT&T did not manufacture the S4. It is not their hardware. It is not their software..well, a small portion of it is. But either way, they shouldn't be held responsible for the physical malfunctions of a device that they didn't themselves produce.
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I didn't say they should say they don't know, they should go find a more well-informed rep at the store and find out, unless you condone of AT&T reps to lie to their customers.
Also I don't mean to sound harsh, it's just something that really pisses me off, and I'm not trying to flame you or anything
mcmb03 said:
I didn't say they should say they don't know, they should go find a more well-informed rep at the store and find out, unless you condone of AT&T reps to lie to their customers.
Also I don't mean to sound harsh, it's just something that really pisses me off, and I'm not trying to flame you or anything
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Hey, no worries, all in good fun right? I don't condone lying, but they aren't allowed to tell you they don't know, they'll lose their jobs if that happens too often...they're basically forced to lie if they can't give you a definite answer. Damn, if I get one bad survey, my director breathes down my neck like a dragon and threatens to send me to gitmo.
geokhentix said:
Considering the title of the thread is meant to find humor in the reps response, it doesn't really matter how it came about. If he wanted to return his phone, do it without picking fun at people who are literally paid to be treated like dirt. I have to talk to support every single day in my job, and trust me, it can be a huge headache, but I don't hold it against them because I know that when I hang up with them, 9 times out of 10, the next person that picks up the phone is going to scream at them.
Perhaps I was a little rude, I meant no offense to any of you.
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As a retail sales leader for one of the major 4 in the US I find the OP to have every right to post what he did and use the Thread title he did. The sales rep that helped him in an effing dolt. Along the same lines as the reps that tell customers that they need to condition a Lithium Ion/Lithium Polymer battery. You need to calm down bro.
mcmb03 said:
I didn't say they should say they don't know, they should go find a more well-informed rep at the store and find out, unless you condone of AT&T reps to lie to their customers.
Also I don't mean to sound harsh, it's just something that really pisses me off, and I'm not trying to flame you or anything
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Exactly making something up is worse then not knowing just tell me you don't know and be done with it. don't make something up and misinform people
MrGriffdude said:
Exactly making something up is worse then not knowing just tell me you don't know and be done with it. don't make something up and misinform people
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When my job is on the line and I have a family to feed and I have no information in front of me about the problem you're having, I'll tell you that your phone is slow because there's a small civilization of gnomes inside your device that are getting a little too sexual and overbreeding
geokhentix said:
When my job is on the line and I have a family to feed and I have no information in front of me about the problem you're having, I'll tell you that your phone is slow because there's a small civilization of gnomes inside your device that are getting a little too sexual and overbreeding
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Now that people would definitely believe!