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Voicemail problems

Is anyone else having problems with voicemail setup on they captivates? Every time I try to check my voicemail I get a message about where the mailbox number, I enter my phone number and or says thee is no mailbox with that number. Also when my wife tries to call it just says that I'm not available and when I reject the call it does busy. Does any else have this issue?
Sent from my SAMSUNG-SGH-I897 using XDA App

Go take it to the AT&T store or call them, they forgot to move your voicemail over to the new device. Same thing happened to me.

1) thats not the first time ATT's goofed a VM access #.
2) Consider having your VM swapped to Google Voice, and using it only for VM, you'll still get most of the features plus text conversion and recording via the Voice app and website.

Use Google Voice instead. It is so much better anyway.
Sent from my SAMSUNG-SGH-I897 using XDA App

You do not have the proper phone number for your voicemail. This happens to me when I transfer phones around since I always forget to put the proper number on my sim card
dirtblade said:
Use Google Voice instead. It is so much better anyway.
Sent from my SAMSUNG-SGH-I897 using XDA App
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Worthless post here
Sent from my GT-I9000 using XDA App

If you came from a device with visual voicemail, you'll have to call customer care to get it switched back to basic voicemail.
Well, that, or use Google Voice.

Broke voicemail

I am running the infuse gb rom. att has reset my voicemail several times and it still doesn't work. is anyone else having this problem
Sent from my SAMSUNG-SGH-I997R using XDA App

whats not working? can you not acess it, can people not leave you messgaes, are you not getting a message waiting indicator, is the mailbox not regonizing your hitting buttons, any error messages heard by you or callers?

I wants me to enter a voicemail number. The at&t store couldn't figure it out either.I install youmail, it says I don't have any messages but I have a voicemail notification
Sent from my SAMSUNG-SGH-I997R using XDA App

Press and hold the 1 button in your dialer. It will dial your voicemail. Back out and check the logs for last call. It will show you the number.

where you able to check via holding the 1 key, or is that when you are told to enter a voicemail number? and you are using youmail and or just downloaded that thinking it would help, att can help with att vmail but not youmail.

Uncle Irish said:
Press and hold the 1 button in your dialer. It will dial your voicemail. Back out and check the logs for last call. It will show you the number.
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the number in setting matches the number my phone call when i hold 1
Tomdg07 said:
where you able to check via holding the 1 key, or is that when you are told to enter a voicemail number? and you are using youmail and or just downloaded that thinking it would help, att can help with att vmail but not youmail.
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when i hold 1 i am told to enter a number so they can direct me to the appropriate voicemail box. i installed youmail to try and check my voicemail to get rid of the stupid notification

pm me your number and i can probably help

was the number i sent u programed in your phone?

Tomdg07 said:
was the number i sent u programed in your phone?
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no it was a different number. thanks for your help. now the vmail notification wont disappear.
EDIT: ok the notification left now

Glad to help!

not sure if you fixed it... but i had the same issue when i first bought my infuse.
turned out that i wasn't even signed up for voicemail on this device (coming from iphone > blackberry).
i went into "manage features" on my ATT dot com, signed up for "enhanced voicemail ($1.99/mo, but i believe this is the most basic voicemail service offered for this phone), and problem was solved.
hope this helps, if you haven't already fixed your issue.

mfpearson said:
not sure if you fixed it... but i had the same issue when i first bought my infuse.
turned out that i wasn't even signed up for voicemail on this device (coming from iphone > blackberry).
i went into "manage features" on my ATT dot com, signed up for "enhanced voicemail ($1.99/mo, but i believe this is the most basic voicemail service offered for this phone), and problem was solved.
hope this helps, if you haven't already fixed your issue.
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thats because with the iphone the "visual voicemail" 'is attached to the iphone data plan so when switched to new data plan it was removed, you can get basic voice mail for free, main difference btwn basic and enhanced are
Greeting Length - Maximum: 1/2min
Message Length - Maximum: 2/4min
Number of Messages - Maximum: 20/40
Days Messages Kept - New: 22/30
Days Messages Kept - Saved: 14/30

mfpearson said:
not sure if you fixed it... but i had the same issue when i first bought my infuse.
turned out that i wasn't even signed up for voicemail on this device (coming from iphone > blackberry).
i went into "manage features" on my ATT dot com, signed up for "enhanced voicemail ($1.99/mo, but i believe this is the most basic voicemail service offered for this phone), and problem was solved.
hope this helps, if you haven't already fixed your issue.
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I came from the iPhone also - I was wondering why I didn't wasn't getting my voice-mail.. Instead of paying at&t a just used Google Voice for my voice-mail instead -its just as good as the visual voice-mail.

You mail changes your voicemail number to their number. Call att and ask them for your voicemail mail number the original one. I called and they gave it to me, this was after using Google voice and I wanted my original voicemail back.
Sent from my SAMSUNG-SGH-I997R using XDA Premium App

Lost Voicemail for MT4GS

I'm in such a pickle. I seem to have lost my voicemail all together on the Virtuous Unity Rom for the MT4GS. Please somebody help me out. I can't retrieve or leave voicemails on this phone anymore and I don't know why, I also lost the ability to record and set a personal greeting on my voicemail system.... Does anybody know why this might be?
Sent from my myTouch_4G_Slide using xda premium

by default, on tmo, if you call yourself from your phone, it will let you log in to your voicemail. i had that issue when i went to cm7 on my 3gslide

I tried calling my phone from a different phone to leave a voicemail. I get the automated reordering saying that I'm unavailable. Then I try leaving a message and nothing. I literally lost my voicemail service..... Help please
Sent from my myTouch_4G_Slide using xda premium

Have you tried calling Tmobile? Maybe they can reset your voicemail acct. on their end?
Otherwise maybe make a nandroid and flash a different ROM, and see if it works there?
Have you been using the regular Tmo voicemail service, and have you checked your voicemail settings? A quick solution could also be to install Google Voice or Youmail, and let that set up and handle your voicemail for now. One time I set up Google Voice and then wanted to go back to my carrier's voicemail, and I was in kind of a gray area until I went to G Voice on my computer and deleted my phone number there.
Anyway, just throwing out some ideas, I hope it helps you some.

Call your number, hit star, password prompt. If you don't remember psw, restore a nandroid, call from your phone, change psw, profit. Make a nandroid b4 u restore one. Tmobile resets it.
Sent from my RubiX CubeD DeCaf MT4GS using Tapatalk

[Q] Google Voice for VM on US TMO 1S

So I got my wife a new HTC One S to replace her HD2 which she had cracked the screen (Worked fine, but good excuse to get a look at a new phone). Everything set up fine, and is working well, but I can't seem to set up Google Voice for VM. Visual VM works (from TMO) but I use and love Google voice on my phone, as it sends you texts with the transcribed message.
If anyone can shed some light on this, every time I change it from my carrier to Google voice on the settings menu (Settings | Calls I think) it gives me an error and stays set to my carrier. Anyone have any ideas.
I have not rooted this phone yet, and as it is the wife's wasn't planning on it, but would like to get Google voice working for voicemail if at all possible. \
Any thoughts/ideas?? I am hoping someone here may know a work around or fix for this...

I also have the same problem. Normally I'd just install a new ROM without the bloatware, but it doesn't appear any are all that stable yet. Will rooting the phone allow you to uninstall stuff like TMobile's apps without having to put on a new ROM?
Anyway, I'm also curious about using Google's Voice.

It is the only issue I have left. I have been doing some research, calling t-mobile and turning off their VM may fix it, but I haven't had to do that on any other phone, so it is my last resort. Hoping someone else here has solved this, or done what I suggested, and validated it as a fix. If all else fails, by the end of the weekend, I will try that approach. Just seems odd that it is locked.
I have also tried *004*[google number here]# with an mmi code error, and **004*[google number here]# which did register, but then reverted just as quickly, when I went to settings|calls to review [I saw it show Google voicemail, only to change instantly back to My carrier]

My GV is still active on my phone from my Sensation and the only thing I did was a Titanium Restore of the GV app. I went into my settings on the One S and it says My Carrier but I just had someone test it and it came through just fine through GV. I would go into your settings in GV on the computer and make sure your phone is set up for VM in there and if it still doesn't work set it up on the old phone and just restore the app if you're rooted.
Good luck!

Jason Syn said:
My GV is still active on my phone from my Sensation and the only thing I did was a Titanium Restore of the GV app. I went into my settings on the One S and it says My Carrier but I just had someone test it and it came through just fine through GV. I would go into your settings in GV on the computer and make sure your phone is set up for VM in there and if it still doesn't work set it up on the old phone and just restore the app if you're rooted.
Good luck!
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To avoid issues, I want to avoid rooting. It's the Wife's phone, and if I do anything to it, and she has a problem, I get blamed, even though we all know rooting isn't necessarily bad, and if she has a problem, it is probably the user, not the phone At the end of the day, I will root it if that is the only way to fix this, but I would think a Google phone should support GV out of the box, especially such an integrated feature within ICS. There must be some solution... although it is increasingly looking like I will have to call t-mobile, and remove Visual VM, to get GV to work... Just hoping to avoid that if possible too, as stated before, never had to do that, and always like a backup...
Hoping someone else has solved this and can share their solution. And before anyone asks, it is not a pre-paid plan, which I know has issues...

Found this on another forum, not sure if I can post the link, and it is too late for me to give it a try, but here is the other post, for anyone who wants to give it a shot. Having posted this, there still must be a way to do this without calling t-mobile...
So here's the scoop. Apparently, HTC has disabled the ability to change the voicemail carrier from the device itself. Probably some ploy to get users to use some other service or app. F That. I buy Android phones for a REASON. Anyways...
Here's the fix. Call T-Mobile support. Explain that you need to have the number changed on THEIR end. Just read them the Google Voice number over the phone and have them test it. And voilà! Hope this helps!
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Changing it on the phone didn't work right away for me but it did work a day or two later when I tried it again.

The *004* code worked for me, but you have to be off wifi calling to use it.
Sent from my HTC VLE_U using XDA

My phone says that I am still using my carrier's VM service, but so far, GV has been doing its work.

Called TMobile, they hard coded the number in on there end, all is now good.
Sent from my Transformer Prime TF201 using xda premium

nygmam said:
Called TMobile, they hard coded the number in on there end, all is now good.
Sent from my Transformer Prime TF201 using xda premium
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Which number did you ask them to hardcode? and in place of what?
Thnx

I think you can set this from the Google Voice web page. I have the same problem as you've described, and that's what I did. Works like a champ.
Sent from my HTC VLE_U using XDA

KT said:
Which number did you ask them to hardcode? and in place of what?
Thnx
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I had them code my Wife's Google Voice number as the conditional forwarding number (which is actuallt the Voice Mail number on the phone), and haven't had any issues since. If you don't know your number, it should show up on your GV homepage. Once you do that, everything works as it should.

nygmam said:
I had them code my Wife's Google Voice number as the conditional forwarding number (which is actuallt the Voice Mail number on the phone), and haven't had any issues since. If you don't know your number, it should show up on your GV homepage. Once you do that, everything works as it should.
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Thanks.. Will try and see what happens

jmacdonald19 said:
I think you can set this from the Google Voice web page. I have the same problem as you've described, and that's what I did. Works like a champ.
Sent from my HTC VLE_U using XDA
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Worked for me thanks
Sent from my PYRAMID using xda premium

jmcdonald58 said:
Worked for me thanks
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Thanks for the thread got my gfs GV working thru GV Web page
Sent from my PYRAMID using xda premium

jmcdonald58 said:
Thanks for the thread got my gfs GV working thru GV Web page
Sent from my PYRAMID using xda premium
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How did you manage to do this via the Google Voice webpage bro? Couldya walk me through the steps pls..
I deactivated and then re-activated my cell number under Settings -> Phone but it still shows "My Carrier" as the VM provider :/

That's when you have to call T-Mobile and have them hard code your GV number
Sent from my CM9 HTC HD2 using xda premium

KT said:
How did you manage to do this via the Google Voice webpage bro? Couldya walk me through the steps pls..
I deactivated and then re-activated my cell number under Settings -> Phone but it still shows "My Carrier" as the VM provider :/
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It still shows my carrier as the voice mail carrier but I am getting them through GV will check today when I get home but it was working both recorded messages and text

I used their online chat and the rep switched my conditional forwarding to my GV number. Phone still says My Carrier, and it actually worked fine before, but did it just on principal...locking this down just to get a few more bucks from their own crap VV app is just wrong.

[Q] A new problem someone offer some help please

I finally found the rom I like, Avatar, flashed that and everything works except for the AT&T voicemail app. It keeps telling me there is no voicemail number on the sim card. I used another app and copied the voicemail number to the card but it still can't find the number. I can call my voicemail on the phone and get to the voicemail but the voice mail won't set up. At first the dialer told me to use the settings in menu to set the voicemail up, but I can't find the menu to do that. Anyone got any help please. Need voicemail.

I had the same problem with cm10.1. Tried everything I could think of even, called att = no help there. So I just went back to Google voice. I like it better anyway cause I can check voicemail on my PC browser. :/
Sent from my HOX w/CM10.1 4.2.2 s-off

subarudroid said:
I had the same problem with cm10.1. Tried everything I could think of even, called att = no help there. So I just went back to Google voice. I like it better anyway cause I can check voicemail on my PC browser. :/
Sent from my HOX w/CM10.1 4.2.2 s-off
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Ok, I will give that a try, I called AT&T and they gave me the voice mail number. I put it in contacts and called that works, but the app I am using won't find the number and set up. For some reason with this Avatar Rom there is no voicemail number associated with it. Other roms I have had no problem with this app setting up voicemail. One other Rom I played with had the same problem but there was a menu on the dialer with settings to insert a number for voicemail, but this is missing on this one.

Is this the visual voicemail app? If so, you might try removing and reinstalling. Make sure wifi is off when you try to set it up. Mine won't setup after a rom flash unless I turn off wifi and let it connect to data.

iElvis said:
Is this the visual voicemail app? If so, you might try removing and reinstalling. Make sure wifi is off when you try to set it up. Mine won't setup after a rom flash unless I turn off wifi and let it connect to data.
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I switched to CM 10.1 I think it was and it set up pretty good. Thats basically the same rom for looks that I can see. I have no idea why my voicemail number isn't on the sim card and I can't get it over there .

Still not working here on cm10.1. The wheel keeps spinning after I enter the password.

pOLLYpOCKET said:
Still not working here on cm10.1. The wheel keeps spinning after I enter the password.
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Doesn't work with 4.2 yet.

Just checked the play store and AT&T updated the Visual Voicemail app, works with 4.2.2 now. Installed and working here!!

Use Google voice. It's awesome anyways
Sent from my HTC One X using xda premium

The_Zodiac said:
Use Google voice. It's awesome anyways
Sent from my HTC One X using xda premium
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Boo yah! Not only that but it works on WiFi. And if you are like me, you turn your mobile data off. Please you get it transcribed and emailed. AT&T charges and extra four bucks
Sent from my Carbon-ize Evita using xda-developers app