Ok I was at work today took my phone out of my pocket an suddenly had no service, which is weird because I usually have 3-4 bars inside the building, and it was working fine 5 min before that. So I went outside and still nothing.
Did the whole power cycle, remove the battery, airplane mode on and off, then even resorted to factory reset. Still Nothing. At home plugged it into usb, tried a bunch of stuff nothing... WiFi works fine, but no 3G, roaming, no cell connection at all...cant test 4G
So anyone have a fix for this... otherwise its a trip to the Verizon store tomorrow.
Ps. I have not rooted this phone yet, and have had it less than 2 weeks.
I have a similar issue too. 3G would fail after sending a text message and sometime while tethering and missing a call, ALL signal was gone. In either case I would just reboot the phone and it would start working again.
THEN.... my 3G totally disappeared and VZN is now sending me a new phone.
Mr Grim xX said:
Ok I was at work today took my phone out of my pocket an suddenly had no service, which is weird because I usually have 3-4 bars inside the building, and it was working fine 5 min before that. So I went outside and still nothing.
Did the whole power cycle, remove the battery, airplane mode on and off, then even resorted to factory reset. Still Nothing. At home plugged it into usb, tried a bunch of stuff nothing... WiFi works fine, but no 3G, roaming, no cell connection at all...cant test 4G
So anyone have a fix for this... otherwise its a trip to the Verizon store tomorrow.
Ps. I have not rooted this phone yet, and have had it less than 2 weeks.
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you may need a new SIM card
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Yesterday I was in Brooklyn and my Touch Pro completely flipped out.
1. I could connect to phone service or data service.
2. The phone would shut down completely when I turned off hte top power button. I had to soft reset, many times.
The battery had a full charge. I took it out and took out and cleaned the sim card. This sometimes helps connection problems. This time nothing.
Today I am back home and the phone works fine.
Even if there was no service in the area, why would the phone keep turning off?
weird lol. I travel to Manhattan and back to brooklyn everyday and it works fine for me. Maybe it has trouble connecting to a neww cell tower? And where is "home" for you?
According to technical support, both of these are known issue that HTC is "working" to put out a fix for. They are also unbelievably annoying for me. I've never had to call technical support before this phone. Grrr. This is the reason it's still stock.
Last night, Tech Support proposed a factory reset so I did it and somehow the problem is now worse. I guess one of the apps I downloaded to improve signal quality actually worked. I've only had the phone since Thursday and am already fed up with it. Twice last night, the phone decided to go into airplane mode and I just turned airplane mode off and on again to fix it.
Then this morning it didn't work. I got a call at 8 AM and sent it straight to voicemail. Somehow the phone decides now will be a great time to go into airplane mode. I attempt to call my vm to see if the caller left me a vm a minute or so after they call and I can't because airplane mode is turning on. I could live with that I suppose. I waited and turned the airplane mode on and off again(this time on purpose) and got reception back. Then I drove to the dog park. Upon leave my wifi, the phone decides again that air plane mode is so much better than connecting so I stop at a stoplight and notice I have no bars and an x again. That's fine I say and try to turn airplane mode off and on again. This time I get phone reception back again, but no 4g. It's weird. I tried restaring the phone and I have still have no 4g reception or icon. Mobile data just says that it's turning on. I left it like that for an hour while at the park to see if I got any differences and because I was tired of messing with it.
So then I called technical support and their response is to reset something and ask me to turn off the phone, take the sim card out, leave it off for a few moments, and then restart it with the sim card. That actually worked and I have 4g again. But I know I'm just going to have this same problem on a continuous basis.
So does anyone have a solution to the randoom airplane mode. Is it worth waiting for HTC's 'fix'?
Hi, my mom bought OnePlus One from ebay.co.uk. Phone had one problem - it doesn't pick up any network. We took it to the repair and they repaired it for 45 pounds (they showed us that phones gets connection with EE maybe after 5 minutes when phone turns on). We got home, got inside 3 networks SIM card into the phone. Firstly, it just showed ''No Service'' so we waited a we minutes - no result. Then we restarted the phone and waited 30 minutes - it worked! Okay, we thought everything gonna be ok. So we got outside, and phone just freezed and I had to restart it. But then connection is just doesn't appear anymore. It just shows ''No Service'', what can we do about it?
Okay, now after those flashings I can't get any connection even with EE card it just shows EE card. I reverted the phone back to stock, and then tried to flash OxygenOS using this tutorial http://oxygenos.oneplus.net/Flashing+instructions+for+Windows.pdf I will tell if it works. But I searched on internet a little bit more and I founded that some people tries to fix that problem with modem flashing? But I can't find a normal modem for OxygenOS or stock CM13 on OPO.
Oh, and there's a strange with going on. Voicemail just won't go away from that time when we got phone from repair. If you swipe it out it will went back after some time....
So my mother has a samsung s8 Plus and a software update was pushed through the other day. After it updated, the 4g/Lte icon on status bar is gone and now only has the no mobile network icon.
no calls/texts in or out. Took it to att store and they reset mobile network settings, did a factory reset, and replaced the SIM card. none of that worked. She then took it to a UbreakIfix(?) samsung
authorized repair shop and they tried the same things to no avail. Any thoughts or ideas from here?
Edit: forgot to mention that the airplane mode in the notification bar drop down is lit up light blue but is not turned on. it is light blue not the normal dark blue like all the other icons. very weird.
I am having the EXACT same issue. I don't remember when the last update came through, but it was Feb 16th when this started happening to me. I was moving to a new apartment, phone battery down to like 10%, so I turned the phone off and put it away. A few hours later I turned it back on and no cell connection. No bars, just a circle with line through it. Settings > About Phone > Status > SIM card status = shows Network "unknown", Mobile network type "unknown", Service state " Radio off", Mobile network state "Disconnected".
My SIM works in a Nexus 6 and Galaxy Note 4, so I know it isn't the SIM card. I've tried everything I can think of to turn the radio back on, replaced the SIM tray (original is cracked), even got a Freedompop SIM just to test, and yeah, it won't work. The cellular radio isn't turning on for some reason.
I will say, a couple days after it happen, I turned the phone on without SIM tray, and I could see empty bars, like it was trying to work. I turned it off, put my SIM in, and it worked... until my replacement SIM tray came in. Turned it off, replaced SIM tray, and it is off again.. for last 2 days. I just happened to turn it on that day and it was working, turned it off some days later and it stopped again. I don't know why.. no apparent reason. So, last couple days I have been turning it on and off, on and off, hoping it comes back on.
If ANYONE comes up with ANY ideas, please let us know!!!
Aaaaaaand... I turned it on this morning and the signal bars were back. I didn't even turn the phone off, I slid my SIM card, in tray, in to the phone, and it is working. I'm scared to even reboot it now, but SOOOO happy I don't have to use my Note 4 with dying battery right now
dallas4u said:
Aaaaaaand... I turned it on this morning and the signal bars were back. I didn't even turn the phone off, I slid my SIM card, in tray, in to the phone, and it is working. I'm scared to even reboot it now, but SOOOO happy I don't have to use my Note 4 with dying battery right now
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Thats funny because I had my moms phone just sitting in my nightstand drawer and she decided she wanted it back. So I gave her the phone back and she charged it up and turned it on. Guess what...it was working again. Very weird.
jrowdy23 said:
Thats funny because I had my moms phone just sitting in my nightstand drawer and she decided she wanted it back. So I gave her the phone back and she charged it up and turned it on. Guess what...it was working again. Very weird.
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Tell her not to shut it down. That caused my issues the second time (well, the first time too). Rebooting, not sure... but I am keeping it charged and NOT shutting down until the next software update, for sure.
FYI... my charge cable got pulled out of my phone last night and my phone died in the middle of the night. I woke up, noticed it, and started charging to around 25%, turned it on, and now... no mobile signal again. Worked fine for I guess a month. A month of NEVER rebooting it or shutting it off. Once I did this it has now lost signal. Luckily I have a Note 9 coming Monday (tomorrow), but this is really pissing me off.
Hello guys. I'm at my wits end and looking for some help.
I bought a new still sealed in the box Oneplus 7 pro off ebay back in April. Bad idea I know. Everything has been fine up until earlier this month when I started to notice that often times when I looked at my phone it would have no signal. After a few minutes it would reconnect automatically. I thought it was Straight Talk at first but it started to happen more and more frequently, and eventually it no longer would reconnect on its own. Since I was frustrated with the service I was getting with Straight Talk I switched to Verizon and the problem persisted. The phone will work fine for 10min, an hour, or half the day. Suddenly it will completely lose all signal. I've tried turning data on and off in the quick settings, or removing the sim card and reinserting and neither will not work. The only sure way to get the data back on is I either have to restart the phone, or turn the data on and off in the dialer diagnostic menu. Those are the only 2 ways to always get the data back on. After it comes back on it will work for several minutes to half the day before losing connection again.
Im currently running 10.3.3, but before this I was on 10.3.1 and had the same issue. I have reset the phone countless times, reinstalled the OS multiple times, tried different network types in the diagnostic menu and nothing works. I don't believe its a hardware issue because switching the data on and off in the diagnostic menu always works.
Does anyone have any clue whats wrong and what I should do? Thanks in advance.
ImagioX1 said:
Hello guys. I'm at my wits end and looking for some help.
I bought a new still sealed in the box Oneplus 7 pro off ebay back in April. Bad idea I know. Everything has been fine up until earlier this month when I started to notice that often times when I looked at my phone it would have no signal. After a few minutes it would reconnect automatically. I thought it was Straight Talk at first but it started to happen more and more frequently, and eventually it no longer would reconnect on its own. Since I was frustrated with the service I was getting with Straight Talk I switched to Verizon and the problem persisted. The phone will work fine for 10min, an hour, or half the day. Suddenly it will completely lose all signal. I've tried turning data on and off in the quick settings, or removing the sim card and reinserting and neither will not work. The only sure way to get the data back on is I either have to restart the phone, or turn the data on and off in the dialer diagnostic menu. Those are the only 2 ways to always get the data back on. After it comes back on it will work for several minutes to half the day before losing connection again.
Im currently running 10.3.3, but before this I was on 10.3.1 and had the same issue. I have reset the phone countless times, reinstalled the OS multiple times, tried different network types in the diagnostic menu and nothing works. I don't believe its a hardware issue because switching the data on and off in the diagnostic menu always works.
Does anyone have any clue whats wrong and what I should do? Thanks in advance.
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at this point, you could try the opened beta https://forum.xda-developers.com/oneplus-7-pro/how-to/beta-15-rolling-t4114211. you could also try a different kernel to see if that helps.
I finally got off the stable and updated to the beta and the problem persist. Is there like a baseband firmware that I can flash that will upgrade the radio in the phone? Maybe that would work.
ImagioX1 said:
I finally got off the stable and updated to the beta and the problem persist. Is there like a baseband firmware that I can flash that will upgrade the radio in the phone? Maybe that would work.
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I had that happen to me with an old device when I would select LTE only on my device. Have you tried changing the band from 2/3/4 G to only 2/3 G. This is not a solution to correct your problem, only a test to determine if your signal will remain constant.
Also, since your got the phone BNIB may need to contact 1+ support directly, as I believe you should be within the 1 year manufacturer warranty.