Hello guys. I'm at my wits end and looking for some help.
I bought a new still sealed in the box Oneplus 7 pro off ebay back in April. Bad idea I know. Everything has been fine up until earlier this month when I started to notice that often times when I looked at my phone it would have no signal. After a few minutes it would reconnect automatically. I thought it was Straight Talk at first but it started to happen more and more frequently, and eventually it no longer would reconnect on its own. Since I was frustrated with the service I was getting with Straight Talk I switched to Verizon and the problem persisted. The phone will work fine for 10min, an hour, or half the day. Suddenly it will completely lose all signal. I've tried turning data on and off in the quick settings, or removing the sim card and reinserting and neither will not work. The only sure way to get the data back on is I either have to restart the phone, or turn the data on and off in the dialer diagnostic menu. Those are the only 2 ways to always get the data back on. After it comes back on it will work for several minutes to half the day before losing connection again.
Im currently running 10.3.3, but before this I was on 10.3.1 and had the same issue. I have reset the phone countless times, reinstalled the OS multiple times, tried different network types in the diagnostic menu and nothing works. I don't believe its a hardware issue because switching the data on and off in the diagnostic menu always works.
Does anyone have any clue whats wrong and what I should do? Thanks in advance.
ImagioX1 said:
Hello guys. I'm at my wits end and looking for some help.
I bought a new still sealed in the box Oneplus 7 pro off ebay back in April. Bad idea I know. Everything has been fine up until earlier this month when I started to notice that often times when I looked at my phone it would have no signal. After a few minutes it would reconnect automatically. I thought it was Straight Talk at first but it started to happen more and more frequently, and eventually it no longer would reconnect on its own. Since I was frustrated with the service I was getting with Straight Talk I switched to Verizon and the problem persisted. The phone will work fine for 10min, an hour, or half the day. Suddenly it will completely lose all signal. I've tried turning data on and off in the quick settings, or removing the sim card and reinserting and neither will not work. The only sure way to get the data back on is I either have to restart the phone, or turn the data on and off in the dialer diagnostic menu. Those are the only 2 ways to always get the data back on. After it comes back on it will work for several minutes to half the day before losing connection again.
Im currently running 10.3.3, but before this I was on 10.3.1 and had the same issue. I have reset the phone countless times, reinstalled the OS multiple times, tried different network types in the diagnostic menu and nothing works. I don't believe its a hardware issue because switching the data on and off in the diagnostic menu always works.
Does anyone have any clue whats wrong and what I should do? Thanks in advance.
Click to expand...
Click to collapse
at this point, you could try the opened beta https://forum.xda-developers.com/oneplus-7-pro/how-to/beta-15-rolling-t4114211. you could also try a different kernel to see if that helps.
I finally got off the stable and updated to the beta and the problem persist. Is there like a baseband firmware that I can flash that will upgrade the radio in the phone? Maybe that would work.
ImagioX1 said:
I finally got off the stable and updated to the beta and the problem persist. Is there like a baseband firmware that I can flash that will upgrade the radio in the phone? Maybe that would work.
Click to expand...
Click to collapse
I had that happen to me with an old device when I would select LTE only on my device. Have you tried changing the band from 2/3/4 G to only 2/3 G. This is not a solution to correct your problem, only a test to determine if your signal will remain constant.
Also, since your got the phone BNIB may need to contact 1+ support directly, as I believe you should be within the 1 year manufacturer warranty.
Related
Ever since upgrading to AT&T 2.2, I have a had an issue that on every other reboot, the phone radio does not turn on. I am not getting a SIM error, or any other error indication, nor does the phone go to airplane mode (bluetooth and wifi work). If I check phone settings, I get phone # unknown and no phone signal. Once I shut the phone down and turn it back on again, phone service is back.
I'd suspect a SIM issue, but this did not happen on 2.1. Could this be a bad flash (I could not get Kies Mini to push the firmware, I had to install via Odin)? Has anyone else seen this kind of flakiness?
Bump
Is anyone else seeing intermittent issues of the phone thinking it doesn't have a SIM installed? The good news is that I have not had two reboots in a row with this problem, the bad news is that I do see this on nearly 50% of boots.
I dont have the problem, if it does happens it only happens like once a week for me, it usually fixes it by going into airplane and back to regular
ryanmahan said:
I dont have the problem, if it does happens it only happens like once a week for me, it usually fixes it by going into airplane and back to regular
Click to expand...
Click to collapse
I tried that. On my phone, that does not remedy the situation. The SIM itself has not moved since the update (I can't remember if I pulled it when I ran the upgrade), so I don't think it's a loose contact.
att can fix
Bring the SIM and phone into ATT, they will fix it for you there, hopefully for free, that could work, just unroot before and unflash if you did, then say you have SIM problems and then tell them that you had it in during the update, sometimes that causes problems
I have this same issue. Yesterday after about 5 reboots the phone would not pick up any signal... at times and after several minutes, some signal would show up and then disappear again... After about the fifth time, I turned off WiFi, because it had been on the whole time and that fixed the problem. Signal came back after a while and was stable. Turning WiFi back on did not bring back the problem. I guess Froyo just does not like the WiFi being on when booting the phone. Hopefully this can help others fix this same issue when encountered.
Sent from my SAMSUNG-SGH-I897 using XDA App
Hello all, I have an HTC Arrive running LEAD's 7.8 8858 ROM. I've been running this rom since January with very little issues. However, within the last couple of weeks I have been noticing strange things going on with my phone. Some mornings I have woken up and left for work and notice my phone is almost dead, even though I remember plugging it in the night before. Also, as of this week, after a reboot of my phone, the Call button shows Home Service instead of Sprint, but eventually changes over to Sprint. At times I will go to use my phone and see it has put itself in Airplane mode or has a locked sim card logo displayed instead of signal bars. In this case I have to reconnect to the network to regain functionality.
Now as of last night my phone is constantly rebooting while charging. I plugged it in last night and kept hearing a buzz (I keep it on vibrate), looked at the phone and it would be booting up. It fully boots to the Start screen and I can go ahead and begin doing something, but no matter what I'm doing it just shuts completely off without even saying Goodbye (literally). It continues to do this until I unplug it, and it ONLY reboots when plugged in. I've tried a battery pull a couple of times but to no avail. Its getting very annoying because it takes much longer to actually charge, and I also don't imagine this is very good for the phone itself.
I was planning on flashing LEAD's latest release to see if it fixes it, but I'm not sure if the phone will react this way plugged into the PC as well. I haven't plugged in to the computer yet to find out, hopefully it won't do this, else I won't be able to flash it.
Any ideas or suggestions? Has anyone else had this issue?
well i plugged into the pc and it still reboots however, when in the tricolor bootloader it does not reboot! so with this discovery i now know that its a bug in the OS causing the reboots. also, because its not rebooting in the bootloader, i should be able to reflash without issues, correct?
as a side note, the phone got VERY hot last night while left in to charge, so i will just charge my wifes phone and swap the batteries so that i wont damage my phone.
no one else has reported this issue with this ROM as far as i can see, only random reboots.
Sorry to hear about all those problems. Have you tried the latest ROM after the 8858 release? I suspect there could be some sort of corruption in the OS. If you haven't, I recommend biting the bullet and just restoring the phone. I also recommend flashing the latest ROM, since it has the latest OS version. If the phone isn't having problem when in boot-loader mode (tri-color screen), you should be OK to flash it.
leadpoizon said:
Sorry to hear about all those problems. Have you tried the latest ROM after the 8858 release? I suspect there could be some sort of corruption in the OS. If you haven't, I recommend biting the bullet and just restoring the phone. I also recommend flashing the latest ROM, since it has the latest OS version. If the phone isn't having problem when in boot-loader mode (tri-color screen), you should be OK to flash it.
Click to expand...
Click to collapse
thanks for the reply lead! i am going to flash you latest release now. i am going to look for an alternative way to backup pictures outside of Zune and the PC, but i dont think any exist.
i will post back when its up and running.
i flashed the 8862 ROM and its been plugged in for about an hour with no reboots
plus, this ROM feels snappier than the 8858. an issue i used to have with IE, that is gone in this build is it would open Google every time i click the IE tile.
thanks for the help leadpoizon
x_orange90_x said:
i flashed the 8862 ROM and its been plugged in for about an hour with no reboots
plus, this ROM feels snappier than the 8858. an issue i used to have with IE, that is gone in this build is it would open Google every time i click the IE tile.
thanks for the help leadpoizon
Click to expand...
Click to collapse
No problem. Glad your issue is fixed now.
Ok so I am no longer having the charging or battery issues anymore, but now my Marketplace is basically broken. When I can manage to begin a download it immediately goes to Attention Required, and upon clicking i get error code 8000ffff. So no apps will install/download from Marketplace. Also, on almost every game and app, it says this app is not available for your device, even ones i used to use on 8858. Some i have even manually installed and they work fine. Also when trying to even view many of the games in the Marketplace, I get error 805a0194. So far I haven't managed to install anything from the Marketplace aside from the Bank of America app.
I have tried resyncing with Live, rebooting the phone, tried changing Marketplaces and settings with the Marketplace Config app. Nothing fixes it
Any suggestions?
No one?
I'm beginning to think 8862 is to blame. I keep getting service unavailable errors from MP, or everything is not available for my device. I don't want to hard reset, but it looks like this isn't going away on its own. :/
x_orange90_x said:
No one?
I'm beginning to think 8862 is to blame. I keep getting service unavailable errors from MP, or everything is not available for my device. I don't want to hard reset, but it looks like this isn't going away on its own. :/
Click to expand...
Click to collapse
Sorry, I've moved on from this device, so I can't test anything now. I never had any issues like this on my device and I used it extensively for a long time after flashing that ROM.
I have seen this problem online with the Edge, but no solutions other than changing the device out. Hoping someone can tell me whats going on here.
I bought this phone from Sprint on 10/7/16 and didn't have any issues until 11/7/16 (1 day out of the time for me to add insurance to get it replaced).
On to the issue. It restarts every 2 min, if I allow the screen to turn off. If plugged in and charging, it just shuts down and freezes. Have to do a soft reset to get it up and running. I have no to date done 4 factory resets, and didn't install any new apps and pulled out my Micro SD card as well. All the pre-installed apps are up to date, as well as my firmware, profile, hell even my prl is up to date. Still happening.
I have been able to stop it by turning in the "Always on Display" that shows the date, time and battery percentage. It seems to have stopped the problem, but lets face it, that's not a fix. Its a bandaid over a leaky pipe.
Anyone have any suggestions? I have called Samsung and they said I can send it in, but I don't have a backup device at the moment. I sold my Note 3 when I bought this phone. I know I can get a loaner phone from Sprint, but I don't want to pay for it.
Thanks in advance.
PS - Non rooted phone.
Suddenly my One plus 6 shows no sim & WIFI doesn't get recognized. Tried clearing the cache & rebooting. Also tried resetting the system settings. now cannot switch on phone as no sim or wifi is detected. Phone get stuck when its searching for wifi ((
Phone is not rooted
SIM Card working in other phones.
Kindly someone help !!
[Expose Oneplus] SERIOUS ISSUE !One plus 6 shows no sim & WIFI doesn't Work
Suddenly my One plus 6 shows no sim & WIFI doesn't get recognized. Tried clearing the cache & rebooting. Also tried resetting the system settings. now cannot switch on phone as no sim or wifi is detected. Phone get stuck when its searching for wifi ((
Phone is not rooted
Bootloader is locked
Phone is running on stock rom
the phone freezes turns off and on by itself every minute until the battery is dead
sim cards dont work and dont get detected
wifi doesnt work when turning on turns itself off instantly
sometimes it goes away, the phone works like it never happend for a couple of days, then it doesnt work again
One plus is a fraud company its hardware gives up after 1 year,,,this is bul****
Hey dude
Well strange i would contact oneplus about this should be under warranty there's no point in asking on the xda if you haven't even unlocked bootloader and clearly you aren't a user that like to fiddle with things
Cheers hope oneplus support will help you
Mine op6 works fine have it till launch no issues so i guess its stupid to call company a fraud,there's always chance that the smartphone or any electronic device will fail overtime that why you have warranty
I have posted my query here because few years back when i was using HTC ,i faced an issue and when the service centre gave up and returned my phone unfixed,one senior member from xda helped me to revive my phone and certainly that guy made my day for which i shall be forever thankful to xda forum
P.S : I am Sorry if i have hurt you in any way , i am just fed up not able to find any solution yet
I am just here trying my luck and hoping to find another life saver, Cheers ?
I've got the exact same problem. Op folks told me it's a hardware issue and they might have to replace the motherboard. But I really don't trust them
Its pretty much a hardware problem. I had the exact same problem with my OnePlus 3. I went to the official OnePlus service centre and they told me the same (to get the motherboard changed). I don't think it's worth to change the either motherboard.
I got the network IC repaired for half the price from some local mobile repair shop. See if you can do the same.
I have OP 6T and this issue started right after one of the updates, as the phone asked to reboot after an update. So, right after that update phone took 10-15 minutes to boot. Couple of days ago the was another Google Security Fix update, and that killed everything. No SIM cards, no wifi hardware... I tried fresh install, which stucks at - Wiping, Please wait. I tried to unbrick it, and I was able to reinstall official android, but still not wifi or mobile networking. they are just gone. - Does not like a hardware issue to me...
Turn off phone, remove SIM, turn on phone with no SIM, turn off, then plug in SIM and reboot again.
Most likely it's the Network IC, very common issue
You can try all the SW things first just to be safe but if nothing works then it's all that's left.
I have found a workaround which has worked 100% during last 7-8 times this issue happened. Once the no sim and wifi detect issue happens, switch off the phone, plug it into charging, let it charge in switch off mode for 2 mins and then switch it on with charging on.
It sounds like jump starting but somehow it works. Seems like network IC or something gets reset. Keeping my op6 for now with this workaround!
Hellboy1243 said:
Suddenly my One plus 6 shows no sim & WIFI doesn't get recognized. Tried clearing the cache & rebooting. Also tried resetting the system settings. now cannot switch on phone as no sim or wifi is detected. Phone get stuck when its searching for wifi ((
Phone is not rooted
SIM Card working in other phones.
Kindly someone help !!
Click to expand...
Click to collapse
I too had a similar problem after getting my touch and screen replaced at OnePlus service center , while returning they told me that it's motherboard is also faulted and will work for few months at max and after I started getting the same problem as sim card not being detected and wifi unabled , but I got a temporary fix for it. The problem still persist.
The solution to this is while the phone is loading just slap the screen with palm strongly just don't break the screen , slap it repeatedly until you are asked to put the unlock code.
The solution to this is while the phone is rebooting just slap the screen with palm strongly just don't break the screen , slap it repeatedly until you are asked to put the unlock code.
It's a temporary solution as the problem is in your motherboard, i even had my IC changed but nothing helped.This is the only solution, it keeps happening twice a week or even more.
Hi,
I was using a few months ago my Oneplus 6 and decided to install the android 11 beta on it.
After few weeks it randomly restarted and now it can't connect to WiFi and cellular and after a while of it being powered up it restarts after a while.
I tried factory resetting and MSM Download Tool (downgrading to android 8.1) but to no avail.
Then I tried to see the IMEIs of the phone and they were blank same thing with the WiFi MAC.
I don't know what to do, but if somebody can help me recover this phone i'll appreciate it.
Kirito821 said:
Hi,
I was using a few months ago my Oneplus 6 and decided to install the android 11 beta on it.
After few weeks it randomly restarted and now it can't connect to WiFi and cellular and after a while of it being powered up it restarts after a while.
I tried factory resetting and MSM Download Tool (downgrading to android 8.1) but to no avail.
Then I tried to see the IMEIs of the phone and they were blank same thing with the WiFi MAC.
I don't know what to do, but if somebody can help me recover this phone i'll appreciate it.
Click to expand...
Click to collapse
This is mostly likely a HW problem, based on what you described i would say it's the RF IC chip which is "SDR845".
Either get that replaced by a shop or replace the whole motherboard which costs more but requires less skills.
All parts can be purchased online but require some skill to pull off so a pro is recommended.
Dear Team,
I am also facing exactly the same problem.
And Thank you for pointing - IMEI n MAC address are not showing when problem is there.
Is there any solution
Works fine randomly in between & then goes bad in few hours....
Kindly help
I first got network IC replaced
Then after few days
I got motherboard replaced
And now after few days
Again the same problem scenario occurring
My repair shop person says now it can be battery fault...
Or may be something related to temperature
I still believe it is something solve able for sure...