I went on-line this past Friday to order the MHL/HDMI cable for my HTC Sensation from the T-Mo store. At the end of checkout I was asked 5 security questions...I flubbed the first question because I wasn't paying attention. Some of the other questions were kind of strange. i.e. They asked me if I knew a Anble S****. It was my family last name but who has "Able" as a first name??? The best I could figure was they may have meant "Angie" who was a family member.
Anyways, I flunked the security questions and was given a phone number and order# so I could call and verify the order over the phone. I had the call the next day because that office was closed.
I called and cleared up the order and then the sales rep who was helping me could not find the item I was trying to order. Trying to be helpful, I found the item on my own at the on-line T-Mo store but it had no SKU or part #. The sales rep also told me he could not access the same web site because they were restricted from doing so!!!???? I was thinking of e-mailing him the link to the video cable but he couldn't even get to it.
He had to put a note in my order stating what the item was so some other dept. could try to find it...
So predictably, 6 business days later (I paid for overnight delivery) I still had not received my order. I called 30 minutes ago and the sales rep told me the order still had NOT been placed yet AND it would take 24-72 hours (business days) before the order would be even cleared by another dept. Now what the heck does that mean?. I told the rep I was not very happy and a few other choice words.
At least I hope I get an e-mail when they finally find the cable and mail it to me...the next time I'll order from Hong Kong and probably get it faster..haha.
That sucks. You should at least get the shipping charge refunded or changed since it's taking them so long. Are these not available in store?
No MHL/HDMI cables at the local T-Mo store
Last weekend I did go to my local T-Mo store and they only had cases and screen protectors for the HTC Sensation. I was not really expecting too much since the Sensation is so new. I asked the sales girl when they might be getting anything in and she had no clue. The impression I got was she was not expecting any video cables to come in.
unixman2000 said:
Last weekend I did go to my local T-Mo store and they only had cases and screen protectors for the HTC Sensation. I was not really expecting too much since the Sensation is so new. I asked the sales girl when they might be getting anything in and she had no clue. The impression I got was she was not expecting any video cables to come in.
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yea when i went into my local T-Mo and asked about the cable he said "idk, maybe in a few weeks"
Related
Has anyone bought one from their outlet center? Apparently they are customer returns. My question is, are they open box or refurbs?
Breakthecycle2 said:
Has anyone bought one from their outlet center? Apparently they are customer returns. My question is, are they open box or refurbs?
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Click to collapse
Yes, people have bought them. And I think they are mostly just returned items. Probably all are good, just people hated the way they work out of the box.
Everytime I see one on the outlet website they are only available for store pickup. Has anyone gotten sears to ship them a "reconditioned" one?
Sent from my DROIDX using Tapatalk
I have an Outlet device - they are customer returns. As such, they could have scuffs and scratches depending on how the inital owner treated them.
I believe that these are "Closeouts" that you would see in the Clearance area in their Electronics section. As such, you have to pick it up in the store that you bought it from.
I bought mine online, got an email an hour later that it was ready for pickup, and then drove over to get it at Merchandise pickup. Mine was a first run, the previous owner had taken off the screen protector, but it was in good cosmetic shape. The previous owner actually had Androot on it, as well as Launcher Pro!
I've ordered one at sears.com and I haven't got a time to pick it up yet.
What do you mean it's returned items?
I wasn't able to see anything about returned item on the web site.
Please point it for me.
TIA.
Unlike roebeet, I had a pretty horrible experiences with the sears outlet. I to make about 10 phone calls to different departments and different stores. I waited for a week because they kept telling me the item will be "ready" in couple days. They all give me the run around. Even when I confronted them that me calling someone else will not help because I called that number already, they kept repeating what they just said untill I hung up. Half the time they could not find my order even after I gave them my order id, sale check number, my name, address, and phone number.
I kept calling the sears outlet customer service till I got someone useful that actually wanted to help me. I found out the reason that half the the people could not find my order was because they never check the "sears outlet" box when they searched with my order id. Because the last guy who helped said he had no trouble finding my order. He actually called the sears store that i was suppose to pick up the item from for me.
He got hung up twice by the sears store then came back to me and told me he will try again because he wants to get to the bottom of this. It took him 5 more calls to actually get to the manager of the sears store. This took him about hour and half. In the end he found out my order been canceled but nothing was updated and my credit card was still charged. I got my refund back but wasted a lot of time.
I guess the moral of the story is if you do not get a email in one day when the store are open. You should cancel your order to save yourself the trouble. If the sears outlet customer service cannot find your order by the order id ask them if they have sears outlet checked. Because there should be no reason for them to have to ask you sale check number, your name, address, and phone number to find your order.
Do the Android said:
I've ordered one at sears.com and I haven't got a time to pick it up yet.
What do you mean it's returned items?
I wasn't able to see anything about returned item on the web site.
Please point it for me.
TIA.
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Click to collapse
sears.com (or a regular Sears store) is not a Sears Outlet store which is being discussed here.
Absolutely check your local store in their electronic clearance area....
All returns will go to the floor at a reduced price if it's just a return.
If the item has a problem, it might end up at the Outlet center.
I bought 2... 1 brand new at the black friday price and 1 returned.
Sammie
samielowe said:
Absolutely check your local store in their electronic clearance area....
All returns will go to the floor at a reduced price if it's just a return.
If the item has a problem, it might end up at the Outlet center.
I bought 2... 1 brand new at the black friday price and 1 returned.
Sammie
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Click to collapse
When you say black friday price do you mean $379.99? The price on the sears outlet is $279.99. Because I would not buy this product unless its under $300.
This is actually interesting. I work for Sears and I'm in charge of processing high value returns between electronics/hardware. Our Sears Outlet site is simply a database of our 991 items ( clearence ). All sears outlet does is show you what stores in your area have that item at a discounted price, but it does also show what we have in our actual outlet stores as well. The only reason electronics get marked down is because they are last years models, or because they were returned/have physical damage/missing something.
One thing I can tell you for certain is that they are not refurbished. We do not refurbish computers ( or any device that stores personal information ) on a store level ( regular full line store, not a physical outlet center ). If the box has been opened and the customer has used it, it's not to be sold in stores, and frankly, even if it hasn't been opened, it's not to be sold either. It's supposed to be sent to a return center to be properly processed - and no, it will never come back to the store.
I mean, correct me if I'm mistaken but you guys have picked up these tablets at a discount at a regular store? They would absolutely not go back on the salesfloor at my store.
I'm not trying to spill secrets here, but it's a heads up for you guys. Frankly I'd love to know what stores are doing it, if I'm following this correctly. This is not only wrong for the previous owners but wrong for the second buyers. Which is why it's against policy. And like Roebeet said - how those programs were left on it - means it was blatantly processed incorrectly. This actually bothers me quite a bit...
I ordered a second gtab from Sears outlet @ 279. Picked it up at the Scranton pa store still I'm the shrink wrap. Looked unopened to me and not a fingerprint to be seen. The lady said it came from a pile in the back...? So I'm pretty sure I got a brand new gtab for 279.
This thread has probably ruined our chances of ever getting another G-tab for $279.
phfaty said:
This thread has probably ruined our chances of ever getting another G-tab for $279.
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Click to collapse
Wait until after 12/25....
Just last night I found them online in the "Outlet". I was going to place order but I fell asleep studying. This morning, I wake up to place the order and...they are no longer showing up on the outlet website! Like at all! Do disappointed. I guess now I am stuck with the 101 as it was in my price range, but 2.2 runs like crap on it, so I read, and it will probably never see 2.3 or 3.0.
I hope searsoutlet is only sold out of them. I have been looking on the site everyday for about a week and nothing...
Anybody else know where to get them for this cheap?
localfinesse said:
I hope searsoutlet is only sold out of them. I have been looking on the site everyday for about a week and nothing...
Anybody else know where to get them for this cheap?
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Click to collapse
They put them on the outlet site every morning (if available).....check often and purchase asap when you one near you...they gtab scooped up fast
phfaty said:
This thread has probably ruined our chances of ever getting another G-tab for $279.
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Click to collapse
Mods, quick, delete this thread!!
harpua1980 said:
They put them on the outlet site every morning (if available).....check often and purchase asap when you one near you...they gtab scooped up fast
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Click to collapse
Thanks for the tip.
Hello,
I've read a few posts about people purchasing gTabs that were returned to the store.
Is this from specific retails only and how do you track down those that have returned units? Are all stores willing to re-sell a returned tablet?
Thanks in advance. I have a gTab and my wife has decided she'd like to switch from her laptop. Hoping we can track one down for her.
Neudle
Purchasing returned tablets
Sears outlet (www.searsoutlet.com) will display available tablets and they appear fairly regularly. The catch is they are usually only available for in-store purchase and they usually sell pretty fast. Not surprising, since they are usually priced around 279 USD.
The buy instore is really dependent on the store and the customer service people.
SearsOutlet.com had one about two weeks ago, I called the store to ask if they could ship it. The answer may vary but here's what you should do:
1. tell the automated answering machine, "Electronics" and "Store" or "Floor" (can't remember) , the Call center people you usually get can't help you and will just direct you to the Sales staff on hand. You need to talk to someone physically in the store. So listen for the option to talk to a rep on the floor.
2. Make sure they actually have the unit on hand.
3. Ask about shipping it.
a. The manager I talked to in Buffalo, NY(Scott Nash) Said that Sears will ship it for you.
4. You pay for it on the searsoutlet.com site and then give the confirmation number in the store, and I guess they'll arranged for a UPS Pickup.
I got it about 4 days later. If the people in the store give you trouble complain to @sears on twitter. Maybe they can help. They acknowledged me when I thanked Scott and Roland the guys who helped me.
Good Luck.
PS: Seems like you have better luck seeing them on the outlet site between 8 and 10 am, either they sell like hotcakes or its a bug. But I would see em in the morning and then not see the tablet in the evening. just go to searsoutlet.com and search for viewsonic that way you'll see the case too if you want it. you shouldn't get much else. click the one you want. if it says they don't have it in your area click view all available and click on the store info. the phone # will be there if you need to call them.
I picked mine up at a Sears store for $279. It was listed on searsoutlet.com, try "searsoutlet.com/d/products.jsp?md=srh_md&stxt=tablet" (I'm too new to post outside links). They'll show up there for a couple of hours to a couple of days. You should check once or twice a day and be ready to pounce!
It was missing the manuals (I already had the pdf's) and usb cable (I have plenty). So far I'm happy with it.
Thanks for all the replies.
Unfortunately our Sears is the size of a convenience store and they never had them for sale. I tried searching on the next closest location but nothing wanted to come up. Haha maybe we don't have any others here in Montana.
We do however have two Staples within two miles of each other. I stopped at one and the manager said they had nothing. All units had been returned to Viewsonic.
I'll keep searching, thanks again for the information.
Neudle
Im so depressed lol. Blackberry sucks. I remember when i use to love their phones. Now that i have been long exposed to android i dont know what to do without them. Here's my story: First G2X blew out on me during a call and i returned it. The rep in the store couldnt turn it on and try to find signs of water damage which there werent any. Second G2X had serious bleeding in the upper corner. I tried to disregard it but im very anal about my devices especially when i buy them outright. I returned it and got credit on my account that supposedly cant be touched unless i notify tmobile. My friend works for tmobile and told me a new shipment is coming in a little after Mothers day. So ill try my luck again and hopefully get a good unit. I dont really suggest anyone buy one via craigslist or ebay but as you can see most sellers are not accepting returns. Wish me luck guys.
i work at a tmobile store and we get shipments every business day. no deliveries saturday/sunday
dont know why they wouldn't be getting anything til after mothers day. plus we only get notifications 4 days ahead of time of what the shipment contains.
charlieb620 said:
Im so depressed lol. Blackberry sucks. I remember when i use to love their phones. Now that i have been long exposed to android i dont know what to do without them. Here's my story: First G2X blew out on me during a call and i returned it. The rep in the store couldnt turn it on and try to find signs of water damage which there werent any. Second G2X had serious bleeding in the upper corner. I tried to disregard it but im very anal about my devices especially when i buy them outright. I returned it and got credit on my account that supposedly cant be touched unless i notify tmobile. My friend works for tmobile and told me a new shipment is coming in a little after Mothers day. So ill try my luck again and hopefully get a good unit. I dont really suggest anyone buy one via craigslist or ebay but as you can see most sellers are not accepting returns. Wish me luck guys.
Click to expand...
Click to collapse
Did you use a debit card or cc? They dont give you money back? I'm thinking about returning mine... They give you store credit back?
was this a corporate owned location?
we always give full refunds within 14 days of purchase for contract extensions and 30 days of purchase for full-price. if it was through a third party retailer it would make much more sense as to why they only give you credit.
it was a tmobile seller not a tmobile retailer. they said i can use the credit to go to a actual tmobile store to purchase it. im waiting because i dont want any problems. i know all cell phones have issues but i would rather have a issue that can be fixed by a soft mod or something.
You should wait for the Samsung Galaxy S2. The super amoled plus screen should be awesome. I miss my Samsung Vibrant screen, but I'm happy with my LG G2X overall.
grenademasta said:
You should wait for the Samsung Galaxy S2. The super amoled plus screen should be awesome. I miss my Samsung Vibrant screen, but I'm happy with my LG G2X overall.
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Click to collapse
Samsung amoled only has better blacks.... g2x has amazing color and screen... better them mt4g way better then hd7, evo is out of conversation .... super amoled is nice but those phones feel cheap and touch wiz is ridiculous
although
samsung said no more locked bootloader
still
for now
I say g2x and sensation are best choices
sent from my G2X with no regrets
suhailtheboss said:
was this a corporate owned location?
we always give full refunds within 14 days of purchase for contract extensions and 30 days of purchase for full-price. if it was through a third party retailer it would make much more sense as to why they only give you credit.
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Click to collapse
is that true about the 30 days for full price purchasers? or is that california only? i bought mine online from tmo. i never heard of this policy. can more than one person confirm this please?
Just got G2X for the wife, fast phone. There is slight bleeding but very minor and how many G2x I have to go through for it to be perfect.
I'm waiting for SGS2 myself. Superamoled has more pop to its colors. G2X has more natural white. Superamoled + should be better and bigger screen.
Sent from my SGH-T959 using XDA Premium App
crazythunder said:
is that true about the 30 days for full price purchasers? or is that california only? i bought mine online from tmo. i never heard of this policy. can more than one person confirm this please?
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Click to collapse
as far as i know the 30 day policy for full price is nation-wide in corporate retail stores.
it prints out the policy on every single one of our receipts on the bottom, and i'd imagine it would do that in the whole country as well.
My story:
My phone had bleeding/rebooting issues so I decided to exchange.
Called T-Mobile and explained the issues.
CCR told to pack it and send it to T-Mobile Return Center and call them as soon as I shipped it with the tracking number and they will send me the exchange right away. (cool)
I went to my UPS online account, created a shipping label (with tracking number).
Called T-mobile again and told them:
- I just sent my defective phone back here is the tracking number ........ .
CCR started ordering my replacement (took some time, apparently was having a hard time).
At the end, CCR said to me: Okay I had to cancel your order and we will reimburse your money in a couple of days, and we will need to make a new order. (thats when it came to me)
- Can I bye it at my local store so if it has any problem I can exchange in-store?
CCR: Sure thats very smart of you.
No restocking fee, they will pay my shipping.
Already bought it at the store and will be sending the other one tomorrow.
- The new one has the same bleeding problem, same poor signal strengths. At least I haven't had any reboot YET. Will wait for a couple of days without rooting to make sure it is not a rooting issue.
suhailtheboss said:
as far as i know the 30 day policy for full price is nation-wide in corporate retail stores.
it prints out the policy on every single one of our receipts on the bottom, and i'd imagine it would do that in the whole country as well.
Click to expand...
Click to collapse
but this doesn't apply if i bought it online through tmo, correct?
crazythunder said:
but this doesn't apply if i bought it online through tmo, correct?
Click to expand...
Click to collapse
check your confirmation email from T-Mobile.
This is what mine says:
Return Policy
To receive a refund or exchange, you must return the device within 20 days of the date of your purchase (30 days in California). All original contents must be undamaged and in good working condition, and you must provide your proof of purchase. All devices received as part of a promotional offer (for example, "Buy One Get One Free," etc.) must be returned and some limited edition and other devices may not be refunded or exchanged. You may also be required to pay a restocking fee.
To complete a return or exchange please follow these directions:
Return all devices in their original packaging, including accessories and literature.
Obtain a Return Form and shipping information by visiting T-Mobile online at www.T-Mobile.com/returnupgrade or by contacting Customer Care at 1-800-937-8997.
Send the device via a traceable carrier (such as UPS, FedEx, or DHL), retain shipping information for your records, and insure the package for the full value of the device.
Returns must be received by T-Mobile within 20 days from the date of your purchase (30 days in California).
Accessories: To receive a refund of any accessories purchased, you must return the accessories within 30 days of purchase, along with your proof of purchase.
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Click to collapse
thanks. i think alot of people are under the assumption it's 14 days. thanks for pointing that out. i have 10 days after today, got mine last tuesday. mine has slight bleed in top right corner only.room has to be dark to see it. and even with gingerbread black status bar, the clock will hide it. or should. i really hate to return it. it's a great phone. and too many exchange nightmares out here. and....nothing better coming out anytime soon. sensation looks nice.....nice and locked though. what would you do? i think i'm just gonna keep it and keep bugging lg. i started a thread in their forum. and i've been emailing them. no response yet. i'm telling them i demand they personally replace my screen with a non defective one. we'll see how far that goes.
crazythunder said:
thanks. i think alot of people are under the assumption it's 14 days. thanks for pointing that out. i have 10 days after today, got mine last tuesday. mine has slight bleed in top right corner only.room has to be dark to see it. and even with gingerbread black status bar, the clock will hide it. or should. i really hate to return it. it's a great phone. and too many exchange nightmares out here. and....nothing better coming out anytime soon. sensation looks nice.....nice and locked though. what would you do? i think i'm just gonna keep it and keep bugging lg. i started a thread in their forum. and i've been emailing them. no response yet. i'm telling them i demand they personally replace my screen with a non defective one. we'll see how far that goes.
Click to expand...
Click to collapse
keep us updated.
i work in a tmobile store and always check every g2x before it goes out. pretty much every single one i've seen has had some sort of bleeding (opened at least 15 boxes in store)
so honestly i think the best bet is to get a replacement or repair done by LG directly instead of just exchanging it for another one.
my g2x also has a bit of bleed, but i'm going to wait till CM7 comes out to see if its noticeable or not.
everyone should keep in mind that these phones do come with a 1yr manufacturers warranty, and the screen bleed issue does fall under that warranty. so even if you miss your tmobile exchange window, you're still covered.
I swear, today's BS at the Sprint store has me engulfed in fumes! Last week, i ask to have a white Note 2 ordered as I wanted to pay the full retail value. Had a good chat with the sales rep(long time friend), and took care of me accordingly. Due to the late order, this was last week Thursday, said the phone would be in today and to come by then. No problem, waited patiently.
Walk into the store today and ask for my phone. Was told only one shipment came in and there's no white N2's to be seen with my name on it. The girl rep told me, I'd be notified once the phone arrived. Said, np and waited patiently again. Hrs go by till about an hour ago. Call, girl rep says phone is here. I'm like wtf, why wasn't I notified!! Then im told to bring all the payment upfront or no phone, on top of the ***** telling me she was confused about everything and couldn't help me!! FACEPALM...
Called up Sprint and *****ed about it all. Ordered the phone, through the billing 1-800 number and had it over night shipped. The helpful lady waved the $35 activation fee, along with the $12 shipping fee. Even though it was nice, i feel like a better discount could have been given. When you spend $700 ++ on the phone followed by 12yrs of customer loyalty, you'd think that sprint would throw in a phone case w/10%-15% off my phone purchase...!
Sent from my Galaxy Nexus using xda premium
the last time i tried replacing my nexus s 4g (after having dropped it and cracking the screen), asurion offered me a different phone because they had none at hand that very moment. i would be okay with this IF it was an upgrade from my phone, but they tried giving me some LG phone that was anything but an upgrade spec & feature-wise. turns out the lady was offering that phone to me only because their highest priority was to have a phone to me by the next business day. i told her waiting an extra business day to get the same phone was no problem... got a replacement 2 days later ::rollseyes::
Closed
Wrong section.
On 15 November 2014 I went to the T-Mobile store at 4130 S New Braunfels Ave, Suite 101San Antonio, TX and ordered myself a Note Edge and my wife a iPhone 6 Gold 64 GB. I have been going to that store since the initial debacle I had when I joined T-Mobile a year ago over the phone. They had always been very courteous and professional towards me. During ordering, this is what I was told:
1. I would not be charged anything until I received a tracking number that the phone(s) had shipped.
2. The phones would ship independently once either one became available.
3. That I should receive both phones NLT 22nd of November, but could take up to 10 days.
The following Monday comes and I see a pending charge of $169.75 to my checking account for 'T-Mobile' upgrade. So I called T-Mobile and they told me that I should have received a tracking number and if not, I should receive it by COB that day. I was also told that my wife’s iPhone was on back order, which didn't make me happy, but did not surprise me as well. The next day I did not receive a tracking number so I stopped by the store that I had ordered them from and spoke with an assistant manager. She apologized profusely and told me that both my phones were on back order, that neither had shipped to me, and that I shouldn't a have been charged anything, pending or not. She could not give me an estimate of when my phones would ship and that I shouldn't have been charged anything. I was not happy when I left.
I waited 2 days and called T-Mobile again. This lady told me that the charge was not 'really' a charge as it was a 'pending' charge that T-Mobile does to ensure they have access to the funds, and that meant that my phone was in shipping, although she couldn't tell me which one it was. I told her that pending or not, the money was out of my account, so I didn't care what she called it. She promised me my phone was in shipping and I should receive a tracking number at any moment.
2 more days go by and I have heard nothing. I looked at my T-Mobile bill and notice that it had gone up $32.00 I immediately call them again, spoke with a customer loyalty person, and was told that $24 of that was for insurance on the phones that I DO NOT HAVE and the other $8 was for misc. charges. I promptly had her remove the insurance, as I did not request it, and although should couldn't exactly tell me what the $8 was for, she removed that as well. Now this representative told me that they didn't know when my phones would ship and couldn't explain why I had the money taken out of my account.
On the 21st I went back to the store to ask them why all of this had occurred and I had been lied to. There was a 30ish male assistant manager there and I had noticed him 'roughly' dealing with other customers in the past. I explained to him all that had happened and he told me that it couldn’t have happened at his store. Ok, I will admit at this point I was about to go nuclear. That's when this 'man' gets close to me and raises his hands saying, 'what do you want me to do for you? What do you want?' I told him that I wanted to know when my phones would ship, why they charged my account with no tracking number, and who authorized them to place charges on my account without my knowledge or approval. He then started to raise his voice, and knowing myself, this was only going to end with me getting escorted out of the store by local security. At this point, everyone was watching us, and I told him that this was not the last they were going to hear from me. And I very slowly walked out.
I will admit, I was beyond irrate. I sat in my car for a while, then called T-Mobile. I was immediately patched thru to 'customer loyalty' manager named ¬¬¬¬¬Monique. After I had told her everything that had happened, names, placed, dates and all of the lies, the profusely apologized and told me she would file a 'case' against the store. The also said they would start an investigation on who charged my account. When the conversation was over, she said that my note edge was in shipping and I would receive a tracking number in 24 hours. That she guaranteed it was in shipping and I would officially hear back from T-Mobile on the outcome of the investigations. This was about a 1 hour phone call.
48 hours later, no tracking number, no phone call, no nothing. I did receive a email stating that my wifes iPhone would ship between the 28 of November and the 13th of December. So why didn't I cancel everything by now? Believe me I wanted to...but if i canceled one of the phones, the both would be dropped, and I wanted very much for my wife to have her phone for Christmas. That is why.
On the way to work I decided to call them. Big mistake as it put me in a foul mood all day. This person told me that neither of my phones had shipped, couldn’t tell me when they would and again, couldn’t explain to me why the $169 had been taken from my account. I am sure there was a visible mushroom cloud coming from the cab of my truck at that point. I will not even bother with explaining the words that flowed from my mouth.
After work that day, I called ‘customer loyalty’ and this woman was very curt and to the point. There was no way for her to tell me when my phones would ship, she had never heard of Monique and there was no way for her to find out who she is because T-Mobile was just too large with to many call centers. She told me no investigations had been launched and none probably would not be. She said that if I had the money put back into my account, it would cancel both phones, and that they would only ship both when they were available together. I insisted that I be given the distract T-Mobiles email address and she refused to do so, instead she gave me this address:
Customer Relations
PO Box 37380
Albuquerque NM 87176-7380
This had to be done by snail mail and there is no other way. She stated continuously that there was nothing else she could do for me and ended the conversation.
I HAVE NEVER been treated this poorly, lied to this many times by any company in my 51 years of breathing oxygen. If it wasn’t for my wife’s Christmas Present I would have had them shove the phones and their service where even worms will not go. I just wanted to share my experience as I hope it helps others. After I pay the phones off, we will be going back to ATT. I initially left ATT because T-Mobile saved me $1200.00 a year and gave us many for features then ATT did. Now, I regret it. The frustration, the lies, and the aggravation is not worth it. How a company can legally work this way I will never know. If anyone could send me the email address of the distract manager of San Antonio for T-Mobile, I would greatly appreciate it. I had it once, but cannot find it now. Thank you.