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I seem to be able to get internet and go to any site I want to when I connect T-Zones. But I do not pay for any data plans at all, just my Get More 600 plan. Is this normal? Am I going to get billed if I use it? It is using minutes instead?
Be carefull. T-Mobile will let you access what you like without a data plan but charge you a fortune for it!!!!
First time I did it, I downloaded a few emails and before I knew it my data cost was over 90 pounds!
Ring them and check your current bill/plan.
same happened here on cingular. It adds up fast. (im currently looking into how to prevent the un-intentional ussage of such a feature. ITs on by default. Scarry.
Be very careful! Many providers do that, if you did not purchase data plan then you will most likely pay much more than expected.
If you disconnect very often then it will make it worse because they count data transfer in big blocks for example 50KB instead of real usage.
Some even round up data blocks every hour, so if you use 10KB and stay connected then in an hour they will round up for you, as if you used 50KB - which you did not.
I don't know about T-Mo USA, but T-Mo Hungary has a default data plan pretty much for everyone. It has no monthly fees but the data is very expensive and has a daily activation fee.
I too appear to be getting free internet/wap/gprs. I sent in a message to T-mobile USA and they said that I was NOT getting charged for my usage and that they were probably doing work in my area.
I expected them to say "Oh, you are getting free service! Well lets fix that right away. Please forgive us for this heinous inconvenience, sir." but the gut just shrugged it off.
Despite this, I don't use it incessantly. I figure they'll surprise me with charges sooner or later.
prepaid
I been getting free internet by using a prepaid sim(no charge to credit in account) for the past week or two but i havent had a chance to test this on another wizard and a different sim. I think its a problem with tmobile like when you could send free sms through gprs on some nokia phones and tmobile could not notice how many you were sending. if you tried this pim me with the results
Please please please login to your myWireless account on AT&T and make sure that you still have the unlimited data plan.
My salesman on Sunday said he was able to keep it on my account, however today I got a text that said my "data pay per use" has exceeded $20. I logged into my account, and my unlimited data was gone! I called 611, spoke with customer care.
At first, customer care was understanding, but took the line that said "any time you make changes to your account, you will lose the unlimited data option". It wasn't until I told her that the salesman said I could keep it, and I specifically asked her to open a case, that she took action. Once I mentioned "open a case" to get unlimited data restored, she changed her tune. In my opinion, I think they do that because most people won't press the issue. Since I stood firm, she accessed my account and verified I had unlimited data on my last bill, and submitted a case to get it returned to my account.
Now I'm waiting for the case to be resolved.
Check for yourself, make sure you still have it.
They tried to tell me me they had to takevmy unlimited data away when I bought the inspire. I wad told before when I got the captivate if I never got rid of it I would be grandfathers and keep it.
I've been with ATT for 8-9 years, and told them if they were taking unlimited data, cancel my service right now.
So they fixed it, alls good now, haven't actually checked the bill though
di11igaf said:
They tried to tell me me they had to takevmy unlimited data away when I bought the inspire. I wad told before when I got the captivate if I never got rid of it I would be grandfathers and keep it.
I've been with ATT for 8-9 years, and told them if they were taking unlimited data, cancel my service right now.
So they fixed it, alls good now, haven't actually checked the bill though
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Click to collapse
My salesman told me I had it still too. It wasn't until I got that text about data-pay-per-use that I logged in and checked. You really should login and make sure you still have it.
If you don't call 611, push the issue of getting "a case" opened to get that restored to your line. Customer Care told me that they are no longer allowed to escalate a case to restore unlimited data UNLESS it is on the previous bill.
Just checked my account and I'm still on unlimited data. Thanks for the heads up however.
Sent from my HTC Inspire 4G using XDA App.
I had the same problem doing my upgrade over the phone. I just asked to speak to a supervisor and told her to add the SOC code for the unlimited 4G plan since it already exists in their system. She gave me some fluff about it probably not working, but that she'd try. It worked just fine and my account still showed unlimited data. Long story short, get a supervisor and tell them to add the unlimited 4g SOC code.
Sent from my Desire HD using XDA App
I work for at&t, there is no issue what so ever with keeping the unlimited data. If you stay with a smartphone, you can keep your unlimited smartphone data if you already have it. if anyone tells you different, they are wrong!
I work for att too. as long as you had the unlimited data then you can keep it.
Sent from my Desire HD using XDA App
Where on the site do you check to see your data plan? Nevermind, found it.
slapnutz said:
I work for at&t, there is no issue what so ever with keeping the unlimited data. If you stay with a smartphone, you can keep your unlimited smartphone data if you already have it. if anyone tells you different, they are wrong!
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iPrevailed YDG said:
I work for att too. as long as you had the unlimited data then you can keep it.
Sent from my Desire HD using XDA App
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Click to collapse
People who work for ATT - I lost my unlimited data and have since "had a case open with the department that reviews the issue and is capable of putting it back on" - this according to the supervisor I spoke with after I found out I had lost it. I was told I'd hear back from someone by 2/25. He also hinted towards the fact that since a case was open it was very unlikely that they wouldn't put it back. You guys know about this process? What are the chances I'm going to get mine back?
Upgraded from a Nexus One at a Costco booth without a hitch. Still have my unlimited data plan.
My data wouldn't work at all when I got home with this phone on Sunday. Somehow my unlimited plan disappeared, and my case is slated to be resolved by 2/25. WHAT?
Totally ridiculous. They assure me any overage charges would be refunded, but I can't say that I trust them. No idea why it takes 11 days to fix something they screwed up on their own.
I guess it is all about having CS or a rep involved. I went online on launch day and ordered mine straight out for 399. I had, and still have the unlimited data plan for 30 a month. So no problems here. I just swapped in my old SIM card, set up the APN and was good to go.
Oh, btw, Speedtest.net on various servers, above 5MBIT down and a little over 1MBIT up. So I guess this HSPDA is working pretty well for me.
homeslice976 said:
People who work for ATT - I lost my unlimited data and have since "had a case open with the department that reviews the issue and is capable of putting it back on" - this according to the supervisor I spoke with after I found out I had lost it. I was told I'd hear back from someone by 2/25. He also hinted towards the fact that since a case was open it was very unlikely that they wouldn't put it back. You guys know about this process? What are the chances I'm going to get mine back?
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Click to collapse
Your chances are very good, if you had the unlimited plan on account and it was removed by mistake then you should have no problem getting it put back on. I also work for AT&T.
Still have my unlimited data plan called "GPRS WAP UNLTD DOM - HSDPPB" (Upgraded FROM "GPRS WAP UNLTD DOM - DPPB")
I was also told I have to wait till the 25th to hear about the case that was opened. However I was assured I would get the unlimited back due to I did not give permission to have it removed...uhhh duh? lol
Still have my smart phone personal unlimited.... getting about 5 down and 1.5 up. Can't wait for them to complete that backhaul work here in STL. 5 megs up here i come.
Not surprised that at&greed would try and steal away someone's unlimited.
Don't blame ignorance, I think its on purpose unfortunately.
Sent from my illmatic Inspire 4G / Desire HD
same for me my resolve date is the 23rd.
Im confident I will get it back, but if I dont they lose me as a customer.
t-mobile offers unlimited data throttled after 5gb, I generaly use around 4gb,plus they let you tether without extra bs charge.Im tempted to open a t-mobile acct regardless to see if I like them better.
att dropped the ball big time here, I too think that is is an effort to force people to tiered data.
att fail
i just checked my bill and nothing looks different. im going to call and make sure though tomorrow. been with att for 4+ years. would hate to go to metro pcs and get the same features for 50 bucks..
btw this phone is amazing.. cant wait til root
d00mz said:
Please please please login to your myWireless account on AT&T and make sure that you still have the unlimited data plan.
My salesman on Sunday said he was able to keep it on my account, however today I got a text that said my "data pay per use" has exceeded $20. I logged into my account, and my unlimited data was gone! I called 611, spoke with customer care.
At first, customer care was understanding, but took the line that said "any time you make changes to your account, you will lose the unlimited data option". It wasn't until I told her that the salesman said I could keep it, and I specifically asked her to open a case, that she took action. Once I mentioned "open a case" to get unlimited data restored, she changed her tune. In my opinion, I think they do that because most people won't press the issue. Since I stood firm, she accessed my account and verified I had unlimited data on my last bill, and submitted a case to get it returned to my account.
Now I'm waiting for the case to be resolved.
Check for yourself, make sure you still have it.
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Same here!
Posting this here since it's specific to the Inspire, but it applies to AT&T's smart phone policy in general. I'm looking for input from those of you who have managed to somehow get your data plans grandfathered successfully.
Here's the deal.
After some 6 years with Cingular/AT&T, four years of which were off contract while using a Kaiser (not a Tilt) and HD2 (Telstra) I upgraded last month to the Inspire. While I have no beef with the phone, I do have a problem with the data plan.
My problem is this. I'm 'Goldilocks'. I need a plan that's "juuuust right" for me, but AT&T is hammering me into one of three cubbyholes, none of which fit my needs.
I have spent over two hours on the phone over the past couple weeks with line reps and one supervisor to explain to them that for those 4 years I was on a MEdia Net unlimited plan at $20/month, never did I exceed 200MB of data. In fact, there were months when I used no data or text at all, but still paid for the plan. But my concern is that I can see exceeding 200MB/month on occasion with the new phone, therefore my point to them is that they should let me use the MEdia Net plan, or risk losing my account entirely.
So after all that time on the phone and almost two weeks of waiting for them to see what they were going to do, they 'Grandfathered' me into a $30/month unlimited data plan with no text.
Now, I don't mind paying another $5/month more than I used to, to cover myself for up to 2Gig of data, though I doubt I'd ever use that much. For my usage pattern, 2Gig is virtually unlimited to me. But I have no messaging units and I resent spending $10 for 1000 messages when I only use about 20 or so per month.
What I'd be perfectly content with is $25/month for 2Gig and 200 (or even just 50!) messages. But none of the rocket scientists there can figure out how to make it happen. Interestingly enough, Tmobile is offering $80/month with unlimited data, unlimited voice and unlimited texting.
So, here I am with these choices:
1) Take the $25/month plan and just tell my friends to not text me as much anymore.
2) Take the $30/month unlimited plan and use the crap out of it just for spite.
3) Tell AT&T to go pound salt, return the phone, revert to my MEdia Net plan and use my Kaiser until I go with Tmobile at $80 unlimited for voice/data/text and get the upcoming HTC Sensation
Hoping y'all have some advice for me.
Thanks!
Sign up for the 200mb plan. If you exceed your data, you can retroactively upgrade to the 2gig plan for $25 and not pay any overage.
And then you can lower it down to the 200mb plan for the next billing cycle.
Edit, also, with unlimited data from tmobile, you get 2gigs of full speed data, after which you are throttled until the end of the billing cycle.
I was with Cingular when it started and then AT&T when they bought 'em. I was lucky enough when my wife and I got our first iPhone 3g's we got the unlimited plan. At that time, texting was included. A few years later, while upgrading our phones...they told us that the unlimited data would stay the same, but we would have to pay for the texting...so we got the Unlimited Texting Family Plan. Its a few dollars more, but well worth it.
I say go for it!
Get the 2 gig plan for 25...its 10 bux for each gig after...So what...... i pay 5 dollars a month for 200 text messages. I can still see that offer when I hit upgrade.
Perhaps the bigger question is why do you need a smart phone since you don't want to pay for the best features. Internet, email, texting....
harlenm said:
Sign up for the 200mb plan. If you exceed your data, you can retroactively upgrade to the 2gig plan for $25 and not pay any overage.
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Click to collapse
Only partially correct. Here it is, straight from the AT&T website:
On the 200MB plan:
DataPlus 200MB for Smartphone includes 200MB. Once 200MB is exceeded, an additional 200MB is automatically provided at a rate of $15 for each additional 200MB provided. Unused data usage does not carry over. For HSPA+/4G SmartPhones ONLY.
On the 2G Plan:
DataPro 2GB for HSPA+/4G Smartphone includes 2GB. Once 2GB is exceeded, an additional 1GB is automatically provided at a rate of $10 for each additional 1GB provided. Unused data usage does not carry over. For HSPA+/4G SmartPhones ONLY.
So, you're right, but only as it applies to the 2Gig plan at $25/month.
tweaked said:
Perhaps the bigger question is why do you need a smart phone since you don't want to pay for the best features. Internet, email, texting....
Click to expand...
Click to collapse
Maybe you missed my point. I am willing pay for data. In fact, if anything, I have overpaid. My problem is that I'll probably use a bit more than the $15 plan, but not as much as the $25 plan. I wouldn't even mind it so much if they bumped me automatically to the 2G plan and charged me an extra $15 on those months where I go over the 200MB base plan. But it's the little 'scumbaggy' business of giving the modest users the shaft. Does the first byte of data over 200MB cost any more to deliver than the first byte of data over 2 Gig? Of course not. Yet they charge $15/200MB (7.5 cents/meg) for those on the base plan, and $10/GIG (ONE CENT PER MEG!!!) for those on the 2G plan. I'd really like to hear the explanation for how they justify charging nearly EIGHT TIMES the rate per meg for data overages from one plan as opposed to the other.
I work for an AT&T Authorized Reseller. IMHO take the $30 Data package if you are offered it.
As long as you can keep the Unlimited Package use the crap out of it. It really is true from what I see that the overwhelming majority (not on XDA of course) will never approach the 2GB threshold. If, however, you want to use your phone for something other than Facebook and TXTing having the Grandfatherd $30 Unlimited is SOOO worth it!
Even if you returned the phone at this point, you would be in for a hella battle with Customer Service to get your MediaNet Unlimited re-instated. In retrospect I would have purchased the phone outright without anyone touching your account. You may not have had "4G" provisioned on your phone, but thats what WiFi's are for.
Hope this helps a little ...
sraitter said:
I work for an AT&T Authorized Reseller. IMHO take the $30 Data package if you are offered it... As long as you can keep the Unlimited Package use the crap out of it...
In retrospect I would have purchased the phone outright without anyone touching your account...
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Click to collapse
Ah, an expert authority!
Yes, the unlimited plan at $30 is an option in my 'features' section in the web account manager.
Well, here's the deal. I can still return the phone, revert to my previous plan by using my Kaiser, then next month go with Tmobile and an HTC Sensation for $80 a month for unlimted data/text/talk. And since AT&T will be buying Tmoble shortly, I'll have the benefit of the expanded network when customer accounts are migrated.
Does that make sense in your experience, or am I overthinking this?
I gotta say with your story I would return the phone and wait for the sensation. Don't get me wrong the inspire is the best phone I have ever owned and I love it but if I had the choice to revert to my captivate for a couple months and didn't have a family plan with ATT I would be gone. Tmobile has faster hspa and has way higher customer satisfaction not to mention that the sensation is gonna be the best thing out, and will probably stay that way for a while. And to top it all off this time next year your quad band sensation, that's assuming that's what tmobile is getting, you will have the benefit of two networks combined. Look at this way, no matter what you do u will be with ATT this time next year lol.
Sent from my Desire HD using XDA Premium App
BillTheCat said:
Ah, an expert authority!
Yes, the unlimited plan at $30 is an option in my 'features' section in the web account manager.
Well, here's the deal. I can still return the phone, revert to my previous plan by using my Kaiser, then next month go with Tmobile and an HTC Sensation for $80 a month for unlimted data/text/talk. And since AT&T will be buying Tmoble shortly, I'll have the benefit of the expanded network when customer accounts are migrated.
Does that make sense in your experience, or am I overthinking this?
Click to expand...
Click to collapse
Just noticing you live in Milford .... g'luck with TMobile there. Check with a friend who has them how decent the service is for them.
Huge fan of Tmobile and Sprints pricing ... but living the past few years in cities that are sub-metropolitan areas their service is spotty at best.
Also, going with the $30 Unlm Smartphone Data and Rooting your Inspire you will have the ability to WiFi Hotspot your android device w/o AT&T caching on (as long as you are not using it excessively). Don't use to stream Netflix on the old Laptop, but excellent for iPad or Nook use.
Hope this is helpful as this is my 10th post so I may now comment in the Dev Forms.
Happy Rooting!!!
sraitter said:
Just noticing you live in Milford .... g'luck with TMobile there. Check with a friend who has them how decent the service is for them.
Click to expand...
Click to collapse
Point taken, but I have a 10MB cablemodem connection and wifi at home, so I'm pretty much covered in the voice/data department. Already rooted and running RCMix 5.9.x so wifi router is there, though I have to admit I haven't bothered testing it yet.
Anyway, you make sense. Utica, huh? Still got snow up there?
Sadly snowed this morning ... thought about crying.
If/when you get bored with that ROM consider the MIUI ROM. Battery life is recently meh but it so much fun... screams like an eagle and purrs like a kitten ... feels like an iPhone OS without the awful and has widgets and folders!
Enjoy!
I was reading about Data lags on the sensation but never noticed it on mine (Tmobile US) but I did notice that my "4G" speeds were incredibly slow and went through all the troubleshooting "Ciphering off/on radio off/on" "airplane mode on/off" "hard reset" "new sim card" ect.
Using the SpeedTest.Net App, I was getting about 1MB download and less than 1MB Upload. Sometimes I'd get 500KB Download. I called Tmobile Customer Service and they said that my current android plan "$35 Unlimited Data and Text" (even though my phone constantly shows 4G at the top) does not include 4G and I'd have to update to the new plan which includes 4G for $30 5GB Unlimited (wtf?) Data and $15 Unlimited Text"....so I changed it....2 hours later....
I'm still getting the same speed. <1MB Download <800KB Upload...
Any help guys? Did I pretty much just get ripped off? I'm on Tmobile US, in a 4G coverage area. --- What speeds are you guys getting?
Toeeknee said:
I was reading about Data lags on the sensation but never noticed it on mine (Tmobile US) but I did notice that my "4G" speeds were incredibly slow and went through all the troubleshooting "Ciphering off/on radio off/on" "airplane mode on/off" "hard reset" "new sim card" ect.
Using the SpeedTest.Net App, I was getting about 1MB download and less than 1MB Upload. Sometimes I'd get 500KB Download. I called Tmobile Customer Service and they said that my current android plan "$35 Unlimited Data and Text" (even though my phone constantly shows 4G at the top) does not include 4G and I'd have to update to the new plan which includes 4G for $30 5GB Unlimited (wtf?) Data and $15 Unlimited Text"....so I changed it....2 hours later....
I'm still getting the same speed. <1MB Download <800KB Upload...
Any help guys? Did I pretty much just get ripped off? I'm on Tmobile US, in a 4G coverage area. --- What speeds are you guys getting?
Click to expand...
Click to collapse
Did you go over your limit? They will throttle you if you go above the 2gb/5gb/10gb
I'm currently throttled and only getting .5mbps down. sucks but I got throttled one week before my new cycle so hopefully it will go back up next week
Nope. Got the phone last week and Its been slow like that since. I called tmobile to check and see and they said I was well below my usage.
You shouldn't have changed your plan. There might be something wrong with the phone or the area you live in.
That's what I asked them, I said what if it's the phone and not my data plan. I told her that Tech Support doesn't know what the problem is but they just think that the plan is old and that's why its not on 4G, I asked if I still get the same problem can I change my plan back to the grandfathered plan, The rep said that she had a problem like that before and she switched her plan and she got fast speeds but if it doesn't get resolved she will note the account so that "special accounts care" MIGHT switch me back to my old plan.
Still slow speeds.
The feature your taking about, $30 for the 5G data is a Required feature if your on an old plan. You can switch to the $79.99 even more plan and that gives you unlimited talk text and 2GB web each month. if you choose to remain on the old plan, the 5GB $30 plan is the data plan we can add in the store.
Sent from my HTC Sensation 4G using XDA App
My thing is, I had a plan for $35 Unlimited Data and Text but they said that doesn't support 4G so I changed the plan to $30 5GB and $15 Unlimited Text plan but the speeds are STILL the same.
I was wondering what everyone else's speed is and if I just got ripped off going into a new more expensive data plan yet receiving the same speed as my old cheaper plan.
It could be in the area your in, but just to be sure, go into your tmobile store and try speedtest while your there and also check the sensation they have in the store.
Sent from my HTC Sensation 4G using XDA App
good idea checking the speed on theirs. But as far as area wise, I don't think its that. I live in Garland, Texas but go out all over the place for fun. So I go to Dallas, Rockwall, Fort Worth, and all these big cities and still, slow speeds.
Sent from my HTC Sensation 4G using the XDA mobile application powered by Tapatalk
they lied to you.
I am getting 6mb down on the unlimited G1 plan. I did switch sim cards and used the one in the box, but did a web chat to activate so I encountered no BS.
Real sorry about that...
Seriously,
ask for a floor manager, then ask the floor manager for their supervisor, don't stop until you get you plan back.
I got unlimited loyalty minutes $69 for 2 lines and $30 for unlimited text and data. mine data tally never shows any usage, it just says unlimited, doesn't show an amount just 0% used.
I was on the phone for 3 hours though showing my backside a couple years ago.
I got lucky I think, maybe I just feel lucky and have the same deal as the rest of the customers who were around back in the voicestream days before the tmobile buyoiut;
point is though, be nice and cool but persistent and keep asking for managers and supervisors until you get your plan back.
also,
always ask them to place a note on your profile saying what ever they promise.
good luck
and I'm out...
I have a feeling it is something with your phone.
I'm on the grandfathered $25 unlimited Android Data plan (5GB of 4G) and below are speeds I've gotten with 3-4 bars of 4G.
I live about 25 minutes outside of Milwaukee, WI.
5.5 - 10 Mbps download and .6 - 2.2 Mbps Upload
Daddyroot said:
they lied to you.
I am getting 6mb down on the unlimited G1 plan. I did switch sim cards and used the one in the box, but did a web chat to activate so I encountered no BS.
Real sorry about that...
Seriously,
ask for a floor manager, then ask the floor manager for their supervisor, don't stop until you get you plan back.
I got unlimited loyalty minutes $69 for 2 lines and $30 for unlimited text and data. mine data tally never shows any usage, it just says unlimited, doesn't show an amount just 0% used.
I was on the phone for 3 hours though showing my backside a couple years ago.
I got lucky I think, maybe I just feel lucky and have the same deal as the rest of the customers who were around back in the voicestream days before the tmobile buyoiut;
point is though, be nice and cool but persistent and keep asking for managers and supervisors until you get your plan back.
also,
always ask them to place a note on your profile saying what ever they promise.
good luck
and I'm out...
Click to expand...
Click to collapse
Your unlimited loyalty plan is 5GB . Also, customer care can get you back on your old plan, the guy I'm quoting makes it seem like they are cutting diamonds lol.
Just call and tell the rep you speak to that your account was changed in error and you do not want your data plan changed. If you are questioning the phone, get it replaced.
Sent from my HTC Sensation 4G using XDA App
called tmobile again, talked to them and troubleshooted for about an hour, turning phone on and off, refreshing network ect. and still low speeds 600kbps download and 32 kbps upload. Asked if it could just be my phone and they said no. The tech is opening up a trouble shoot ticket, saying its probably a network error and I should wait up to 72 hours for a technician to come out to the area.
guess I'm waiting.
Sent from my HTC Sensation 4G using the XDA mobile application powered by Tapatalk
I will add to the confirmations that the plan or SIM doesn't matter. I use the $25 MyTouch 3g plan and I have an older "2g" SIM card in my Sensation. I average 6-7 Mbs bandwidth with max 10 Mbs seen so far.
digiholic said:
I will add to the confirmations that the plan or SIM doesn't matter. I use the $25 MyTouch 3g plan and I have an older "2g" SIM card in my Sensation. I average 6-7 Mbs bandwidth with max 10 Mbs seen so far.
Click to expand...
Click to collapse
I have to humbly disagree with you there...kinda.
I know some here have the same plan and situation you have and granted it works in your case, it is not really fair to say it works for all.
I came from a nexus one and simply changed my sim card over to the sensation on June 9. It worked fine until day 3. I think you have responded to a couple of my threads asking about the "android" vs grandfathered plans on the sensation but I do not recall what was said. Beside that, I was connected fine with my grandfathered data plan which I used with my old SE Xperia x1. It was called a 'smartphone' data plan, which cost 24.99/mo with 400 data texts. I have since replaced the sim that came with the box, made sure the IMEI's matched to their systems (which I think was the reason for the data cutoff) and now have a coded "android" plan.
From day 3, I have been on here asking people's opinions on, "data is data so our grandfathered plans should work no problem"....and to talking with tmobile cs, opening a trouble ticket because it came at the same time there was a problem outtage in my area (San Antonio, TX). I was told that the trouble ticket takes about 3 days to be addressed/resolved.
BUT on day 4 (day 2 of the trouble ticket), I called tmo cs again and got to the second level tech dept and had an in depth troubleshooting call with the extremely nice tech. Turned out she has an android device too so that helped things along.....The tech checked my trouble ticket but had a feeling that she could fix it so we agreed to go for the gusto. Upon tweaking the apn's and other settings, nothing worked even though I have the 4g icon up on my notification bar, just no data transfer. Before hanging up, I asked her about my grandfathered plan and was weary of getting the "suggested" android plans out there because there was nothing comparable to my grandfathered plan. She then went to her senior manager who is also nice and explained my situation. The rep came back to me and said I was right, the old grandfathered plans DO NOT work and any IMEI's that come back with incompatible data plans get disconnected.
So she and her manager saw that I was also a long time member of tmo for over 10 years and agreed to set me right and not have me pay more for a plan that I am getting less features on. The manager went and recoded my grandfathered plan to read Android instead of smartphone. (I am guessing this unlimited wording is 5gb and then throttles me but I am on wifi most of the time so it doesn't bother me) Two seconds later I got a sms from tmo welcoming to the android data plan.
About an hour later I found that my data was flowing again. So I must stress that even though your grandfathered plans may still work, do not be surprised if tmo disco's your data connection. You'll still make and receive calls, but data will be disco'ed.
But to the OP with slow data issues, have you changed the Sim card at all? I would advise against calling tmo and asking them to check the IMEI they have on file because I think that is what flagged my phone to begin with. And as for the data plan issue, you will need to come to grips with what works for you.
This may not be common, but I had to get a new SIM card for my N1 when they rolled out their HSDPA stuff locally I couldn't get any 3G at my apartment after they did; an updated/new SIM card fixed that issue.
As far as the plan, they tried to get me on the same gimmick; said that I should upgrade to the 4G plan etc etc...I politely refused it and im getting 6mbps here in Blue Bell, PA
kpjimmy said:
BUT on day 4 (day 2 of the trouble ticket), I called tmo cs again and got to the second level tech dept and had an in depth troubleshooting call with the extremely nice tech. Turned out she has an android device too so that helped things along.....The tech checked my trouble ticket but had a feeling that she could fix it so we agreed to go for the gusto. Upon tweaking the apn's and other settings, nothing worked even though I have the 4g icon up on my notification bar, just no data transfer. Before hanging up, I asked her about my grandfathered plan and was weary of getting the "suggested" android plans out there because there was nothing comparable to my grandfathered plan. She then went to her senior manager who is also nice and explained my situation. The rep came back to me and said I was right, the old grandfathered plans DO NOT work and any IMEI's that come back with incompatible data plans get disconnected.
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Click to collapse
Yeah they were trying to be nice & all, but seriously, Tmobile blocked all Sensation IMEIs that weren't on their newer plans to force you to "upgrade". It's not the CS reps fault though, but tmobile's & their wanting everyone on a tiered data plan. Your old plan was fine, even worked for a few days (like mine did) until tmobile flipped that lovely IMEI blocking switch.
Toeeknee said:
Nope. Got the phone last week and Its been slow like that since. I called tmobile to check and see and they said I was well below my usage.
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Click to collapse
Lets take a step back. What speeds were you seeing before with your old 3G phone? It's possible that you're just an area with slow speeds. If that's the case call and demand your old data plan back.
T-Mobile has done a lot of cleaning of data usage on their end.
Their new phones and systems are made with code that specifically disregard older data plan coding.
Basically this allows them to say that your old data coding is incompatible with the newer system they're using.
Just looking for you to pay more for less. ( T-Mobile loves AT&T )
Sent from my HTC Glacier using XDA Premium App
xnifex said:
Tmobile blocked all Sensation IMEIs that weren't on their newer plans to force you to "upgrade". It's not the CS reps fault though, but tmobile's & their wanting everyone on a tiered data plan. Your old plan was fine, even worked for a few days (like mine did) until tmobile flipped that lovely IMEI blocking switch.
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Click to collapse
I'm using a Sensation with an older Android plan ($24.99 + 400 Texts) and i'm also using a sim card from 2005. I have "4G" speeds. What everyone needs to realize is the technology is the same across the board. There is technically no such thing as 4G on the t-mobile network. If your old "3G" phone worked in your area, then your new "fake 4G" phone will work. If it doesn't then demand to talk to someone else until they fix it. T-mobile shouldn't be tricking anyone into upgrading to a 4G plan by saying it wont work, because that's 100% untrue. All t-mobile did was increase the bandwidth that their old cell-sites would operate at. If your device can handle the faster speeds then it will benefit from the bandwidth upgrade. If the device can't handle the extra bandwidth then it will connect at the fastest speed that it is physically capable of.
I can see T-Mobile's argument if their 4G was LTE or WiMax, but it's not. If T-Mobile wants to argue about 4G speeds then demand to keep your plan at 3G speeds. Their 3G devices would theoretically reach 7.2Mbs which i've only managed to beat once with this new phone, and that speed was 7.7Mbs.
Sorry for the long post. In short, don't give in and fight with them. They'll fix it. Keep escalating the issue until you reach their CIO if you have to.
This PSA brought to you by an angry loser with nothing better to do! :angel:
Just to make everything clear and said at least once in every T-Mobile device forum, SimpleMobile is not the best choice when it comes to plans in the $60 range!
For the same amount of money you can get T-Mo Monthly 4G Unlimited Talk/Text with 2gig 4G data. Of course you will be throttled once you pass that 2gig mark, but at least you will still have data!
Recently I was on vacation for a week and found myself with lots of free time in cars or in the evenings. So needless to say queue up the Netflix, Pandora and YouTube I did! All was well with the blazing and expanded 4G footprint of T-Mo, I was like a pig in 3 week old s-it! 5 days of that ticked up a 2gig data total. Right on time comes an angry text message "Your SimpleMobile Data service is at risk of being suspended due to violation of terms and conditions. Call..blahblah so we can say that we hate you."
"Bring it, you prepaid a-holes!" I thought to myself.
I'm throttled to a crawl, but I can always just switch to 2G data only! Download this, download that, torrent this, leave pandora on as often as possible.. All this plus more was my goal! What did I have to lose? I'm on a prepaid plan, what are they going to do!? .. Famous last words, they say.
One day later, the final warning message was shot "Your SimpleMobile Data service is suspended due to violation of terms and conditions. Call..blahblah so we can say how you've hurt our feelings."
Messaging > Compose > 848484 > Info . . 1 new message! "Activation date 6/10/12 ReUp by 7/10/12. Plan: $60 Unlimited Talk, Text and 4G Data. Usage: 129 min, 2708 Text, Data 2753.807 MB"
Ah, what a feeling of great triumph. I nearly manage a gig of extra and probably miscounted data before they could shut me down! (I mean come on, how can you download that much on Edge!?)
/end rant lol. I am COMPLETELY dataless now. I can't even send or receive MMS at the moment. Next weeks adventure: Straight Talk! Tune in next week same time and same place!
Dictated, not read :good:
Just about the same thing happened to me on simple mobile. They say its unlimited, but like every other prepaid company they will reserve the right to suspend or terminate your data if you "violate their terms & conditions."
After that happened, I made the switch to T-mobile pre-paid $70 plan. Up to 5gb at 4G, which is great because now I know I can tether, watch videos, stream music, or whatever I want for just 10 bucks more than simple mobile's gimmicky scheme they got going.
I'm fixing to go to a Tmo store and see if I can get a prepaid sim cheap for a few days. I am STILL waiting on my straight talk sim and my SimpleMobile crippled plan is about to expire. I figure that I'll just pay as I go on one of those daily plans until I get the Straight Talk up and going. That way if I hate Straight Talk too, I can just go to Monthly 4G on Tmo.
I've had this happen to me before, too. My first week with Simple Mobile I had used up 3GB of data and they completely cut me off as well. Server side, too. I called and called, but there was nothing I can do. They told me I violated their terms and conditions. They tried to tell me Pandora and youtube violate their terms and conditions. B.S.! I used my device as I normally would have! That's just how I roll...
Does anyone know if these are grounds for a class action suit against Simple, seeing as they advertise "Unlimited High Speed Data", yet they start cutting you off after you hit 2 Gigs. 2,048MB is not even CLOSE to infinity!
IBtokin said:
I've had this happen to me before, too. My first week with Simple Mobile I had used up 3GB of data and they completely cut me off as well. Server side, too. I called and called, but there was nothing I can do. They told me I violated their terms and conditions. They tried to tell me Pandora and youtube violate their terms and conditions. B.S.! I used my device as I normally would have! That's just how I roll...
Does anyone know if these are grounds for a class action suit against Simple, seeing as they advertise "Unlimited High Speed Data", yet they start cutting you off after you hit 2 Gigs. 2,048MB is not even CLOSE to infinity!
Click to expand...
Click to collapse
I think we're more or less stuck.. It's kind of like accepting the terms and conditions to any Apple service, you're screwed
I have got my straight talk up and working, but I don't live in a 3G area so I won't be able to test it any time soon.
Resurrecting an old thread...
This is my first month with Simple ($40 "unlimited" 3G.) But caps aren't a problem for me. My month is up next week and so far I've only used 353 MB. Starting today, Simple's $40 plan will also include 250 MB at 4G before throttling down to 3G/EDGE/whatever. Anyways, the reason I'm raising this thread from the dead is because SM's website says "**4G High Speed Data available only on HSPA+ compatible phones." Seeing as our phones are HSDPA, what speeds should I expect? Would I even notice an improvement? (Currently getting 300 Kb/s down and up on what they call a 3G network.)
abnormalreply said:
This is my first month with Simple ($40 "unlimited" 3G.) But caps aren't a problem for me. My month is up next week and so far I've only used 353 MB. Starting today, Simple's $40 plan will also include 250 MB at 4G before throttling down to 3G/EDGE/whatever. Anyways, the reason I'm raising this thread from the dead is because SM's website says "**4G High Speed Data available only on HSPA+ compatible phones." Seeing as our phones are HSDPA, what speeds should I expect? Would I even notice an improvement? (Currently getting 300 Kb/s down and up on what they call a 3G network.)
Click to expand...
Click to collapse
I just bought a 99c Simple Mobile SIM, and plan on activating a T989 on the $40 "unlimited" plan. I'll likely use less than 2GB per month, not really sure. I'm expecting that the $40 plan (w 250MB 4G, then throttle) is the same as the $50 plan from T-Mo (w 100MB 4G, then throttle, right?
Tmo $30 5GB 4G plan was great for data, but not for VOIP. Just couldn't seem to get GrooveIP or Talkatone or SIP working well enough to keep the plan.
marksatterfield said:
I just bought a 99c Simple Mobile SIM, and plan on activating a T989 on the $40 "unlimited" plan. I'll likely use less than 2GB per month, not really sure. I'm expecting that the $40 plan (w 250MB 4G, then throttle) is the same as the $50 plan from T-Mo (w 100MB 4G, then throttle, right?
Tmo $30 5GB 4G plan was great for data, but not for VOIP. Just couldn't seem to get GrooveIP or Talkatone or SIP working well enough to keep the plan.
Click to expand...
Click to collapse
I wouldn't go so far to say Simple's 4G/3G is the same as T-Mobile's 4G/3G. They (Simple) are most likely throttling more than T-Mobile would. I'm not sure if my ~300 Kb/s on Simple can even be called "3G"
Yea they're dicks, I've been with them now for a year using their 3g plan. Never got **** for data usage... go onto 4g (to try out) and they threatened to chop off my ding dong if I went over the 2gb limit. My solution... go back to 3g and not get **** from them
Sent from my ass
marksatterfield said:
I just bought a 99c Simple Mobile SIM, and plan on activating a T989 on the $40 "unlimited" plan. I'll likely use less than 2GB per month, not really sure. I'm expecting that the $40 plan (w 250MB 4G, then throttle) is the same as the $50 plan from T-Mo (w 100MB 4G, then throttle, right?
Tmo $30 5GB 4G plan was great for data, but not for VOIP. Just couldn't seem to get GrooveIP or Talkatone or SIP working well enough to keep the plan.
Click to expand...
Click to collapse
I was on a 2 gig then throttle plan with t-mo, we had a falling out and settled, part of which was them putting me into their new unlimited 4g.
Over ten gigs thus far and no throttle, when it shows up on my bill in a few cycles it'll be $20 a month for real unlimited.
No sure if simple is throttling the same way t-mo did, but I noticed you talking about a big t-mo plan for data, just go with unlimited for $20 and you'll be straight.
Simple Mobile Cass Action Law Suit
Simple Mobile Unlimited Data Scam​
I would like to be the one to start the process of finding people with this same issue of FRAUD committed by SIMPLE MOBILE. My story is of very similar nature.
The attached link is a u-tube video that shows the same frustration we have all been going through.
w ww.youtube.com/watch?v=UjvvMHADHVw
If I pay in full for a full month up front for a service plan that promotes and promises an unlimited (infinite) data usage , I expect to get what I paid for. If such service is taken away from me before my paid month is complete, from the company it was purchased from, with no real explanation and all money was kept without any refund; I BELIEVE THIS IS CALLED STEALING!!!
If a company sells you something and you receive less of that something you were told you would receive, that is fraud.
Fraud and stealing is illegal.!!!!
Suspending an "unlimited" data service for the reason of "over usage". This deception is called fraud!!!
If you have been deceived by Simple Mobile's "unlimited" LIMITED service and would like to be part of a class action law suit to help show them how wrong it is to steal from their own customers; Please e-mail: [email protected]
nandesho said:
This PSA brought to you by an angry loser with nothing better to do! :angel:
Just to make everything clear and said at least once in every T-Mobile device forum, SimpleMobile is not the best choice when it comes to plans in the $60 range!
For the same amount of money you can get T-Mo Monthly 4G Unlimited Talk/Text with 2gig 4G data. Of course you will be throttled once you pass that 2gig mark, but at least you will still have data!
Recently I was on vacation for a week and found myself with lots of free time in cars or in the evenings. So needless to say queue up the Netflix, Pandora and YouTube I did! All was well with the blazing and expanded 4G footprint of T-Mo, I was like a pig in 3 week old s-it! 5 days of that ticked up a 2gig data total. Right on time comes an angry text message "Your SimpleMobile Data service is at risk of being suspended due to violation of terms and conditions. Call..blahblah so we can say that we hate you."
"Bring it, you prepaid a-holes!" I thought to myself.
I'm throttled to a crawl, but I can always just switch to 2G data only! Download this, download that, torrent this, leave pandora on as often as possible.. All this plus more was my goal! What did I have to lose? I'm on a prepaid plan, what are they going to do!? .. Famous last words, they say.
One day later, the final warning message was shot "Your SimpleMobile Data service is suspended due to violation of terms and conditions. Call..blahblah so we can say how you've hurt our feelings."
Messaging > Compose > 848484 > Info . . 1 new message! "Activation date 6/10/12 ReUp by 7/10/12. Plan: $60 Unlimited Talk, Text and 4G Data. Usage: 129 min, 2708 Text, Data 2753.807 MB"
Ah, what a feeling of great triumph. I nearly manage a gig of extra and probably miscounted data before they could shut me down! (I mean come on, how can you download that much on Edge!?)
/end rant lol. I am COMPLETELY dataless now. I can't even send or receive MMS at the moment. Next weeks adventure: Straight Talk! Tune in next week same time and same place!
Dictated, not read :good:
Click to expand...
Click to collapse