I bought Omar Sharif Bridge (Zingmagic) a few days ago from the app market and checking my bank account noticed I had been charged twice. I sent a note to Google (no response) and Zingmagic (who says it's not their problem) and my bank (who says they need more information). Has anyone else had this problem? Does anyone know how to contact Google other than the generic "help" email? TIA - sheureka
sheureka said:
I bought Omar Sharif Bridge (Zingmagic) a few days ago from the app market and checking my bank account noticed I had been charged twice. I sent a note to Google (no response) and Zingmagic (who says it's not their problem) and my bank (who says they need more information). Has anyone else had this problem? Does anyone know how to contact Google other than the generic "help" email? TIA - sheureka
Click to expand...
Click to collapse
Strange. One time I had a problem with an order and got 2 order confirmations but the second was automatically canceled. So it seems they usually have a mechanism in place to avoid double-charging!
After a series of emails I was finally credited for the extra charge. No clue what went wrong.
Sent from my Transformer TF101 using Tapatalk
just attempted a market purchase using the account I have used all along and a CC that is current and expires in 3 yrs. Market sent an rejection and full cc account hld to CC company. Trying to resolve, but apparently no one at Google has a phone so i am religated to emails with hope someone will reply.
Rumbleweed said:
just attempted a market purchase using the account I have used all along and a CC that is current and expires in 3 yrs. Market sent an rejection and full cc account hld to CC company. Trying to resolve, but apparently no one at Google has a phone so i am religated to emails with hope someone will reply.
Click to expand...
Click to collapse
My AmEx cannot be used for foreign currency, i.e. I have to use a different CC if I want to buy a game in pound sterling or euros. Not sure if that has anything to do with your issue though...
Deleted post
Related
Hello all,
In case this is misplaced here, my excuses, @Moderator: please move this to the appropriate forum.
I am new to the Android mobile phone world. Have purchased a new phone just lately and placed two purchases in the 'market' application. For this I am expected to inform my CC information to Google, which I did, expecting that Google was a place I am safe to place my data.
I just got a call from my bank requiring confirmation about internet payments from my CC, one small of 'less then 2 dollars' and then immediately a big one for services I have nothing to do with. I am very glad that the bank found out in time and I did not lose any money.
But I am now very afraid that the information of my CC got to these 'crooks' through 'market'. Anyone else has this experience ?
I am now left with the question how to purchase software for this phone.
I only know about 'market' which I obviously start to mistrust now.
Where can I purchase software or how is there a better way to pay for the software in market. In my phone I got only the CC variant proposed as payment.
regards and thanks for any help here,
Ruud
The Market uses Google Checkout, which means Google handles the transactions - the seller of the app is never given your credit card details (and any purchases through checkout should show up as "GOOGLE <seller name>" on your statement)
Hi Benjymous,
the sales are shown as Google. The lady from my bank confirmed these and I told her to let these transaction live without question, I really did purchase the software. The transactions which came today are not showing Google, these are 'crooked'.
I just started wondering that this fraud happened so shortly after I placed my orders with Google.
If nobody else had this experience, I will feel confident in placing my orders with my new CC after it arrives.
best regards,
Ruud
You could also, what i did, use a prepaid 'credit' card.
That IS an idea !
But I have to confess I do not know where to get these in Russia, will need a it of "asking around'.
Thanks for the feedback.
I emailed asus last week registering my interest in the keyboard dock offer and having no reply I was wondering if anyone had received a response from them acknowledging their interest?
Sent with a tin can and a piece of string using XDA App
I sent my email off around the 21st April and had a reply with an invoice within around 3 hours.
Was this in regards to buyin the dock/keyboard form them seperately?
jambo89liam said:
Was this in regards to buyin the dock/keyboard form them seperately?
Click to expand...
Click to collapse
Yes it was, however since posting this morning another thread has cropped up explaining that there was a backlog in replying to emails.
What sort of price did they quote on the invoice,and what email did u use to contact them thanks.
I had a mail today saying mine should be sent out next week. It was in response to a mail from me saying I'd paid but hadn't heard anything back (I sent it about 2 weeks ago, so they must be very busy!)
I had an email today with an invoice (replying to my email sent on 18/04)
Problem I have now is i need to pay from my business account and i dont have internet or phone banking on my business account.
So i guess i need to send a cheque unless anyone has a phone number for ASUS payments ?
Why is it required a payment method for the give away of the day on free software? Its never done this to me until today.
Its done this to me also for the first time today! My US mastercard is expired, so Amazon might be refusing to use it for free apps. I still do see my CC in payment options, though...Oh well, off to try some workarounds that you will find floating around on XDA.
I have a card tied to my Amazon account and it isn't expired.
Any links? My googling and searching here doesnt turn anything of value up.
There is a method listed on modaco by Paul which allows you to get a valid US CC with a $10 sign up fee and you can refill as needed. There is also a second method where you use a fake ID generator to get name, addr, CC, etc. I tend to favor the former method as fake stuff can get your amazon account closed down.
asicman said:
There is a method listed on modaco by Paul which allows you to get a valid US CC with a $10 sign up fee and you can refill as needed. There is also a second method where you use a fake ID generator to get name, addr, CC, etc. I tend to favor the former method as fake stuff can get your amazon account closed down.
Click to expand...
Click to collapse
I have a valid US CC on there. It doesnt expire for about 2 years and for some reason it still wont go through.
I wont use the ID gen either. I have a Prime account.
Did you set it as your primary payment method in your 1-click settings?
asicman said:
Did you set it as your primary payment method in your 1-click settings?
Click to expand...
Click to collapse
Its been there since Ive had my Prime account. I have 74 Amazon Apps and this is the first time its done this.
Well in that case, I would suggest you contact amazon.com. Theres no reason for you to use anyone of these other sketchy payment methods.
I remember that during preorder phase there was 6 months free of Google Play Music offer advertised on the HTC side.
Now it looks like this
http://www.htc.com/us/googleplay-htc-one-a9/
with terms here
http://www.htc.com/us/go/googleplay-htc-one-a9-terms/
Buy the HTC One® A9 between 11/2/15 and 1/7/2016.*
Click to expand...
Click to collapse
I've made preorder in October. However I never got any confirmation about this offer. Has anybody who preordered managed to claim the offer?
postmortem. said:
I remember that during preorder phase there was 6 months free of Google Play Music offer advertised on the HTC side.
Now it looks like this
http://www.htc.com/us/googleplay-htc-one-a9/
with terms here
http://www.htc.com/us/go/googleplay-htc-one-a9-terms/
I've made preorder in October. However I never got any confirmation about this offer. Has anybody who preordered managed to claim the offer?
Click to expand...
Click to collapse
No and I was wondering about this yesterday.
I have contacted HTC over support chat and twitter. The chat support said that they will escalate the case. Let's see what happens. My initial guess is that they missed sending it out to people who ordered the phone before Nov 2nd(the day that offer page was put up). However on twitter htcusa tweeted out saying that those who pre-ordered in October will receive it too.
postmortem. said:
I remember that during preorder phase there was 6 months free of Google Play Music offer advertised on the HTC side.
Now it looks like this
http://www.htc.com/us/googleplay-htc-one-a9/
with terms here
http://www.htc.com/us/go/googleplay-htc-one-a9-terms/
I've made preorder in October. However I never got any confirmation about this offer. Has anybody who preordered managed to claim the offer?
Click to expand...
Click to collapse
Did you notice that if you clicked on it, the title page on that first link actually says "$100 Google Play credit for the HTC One A9 | HTC United States". Probably a title from an old page that they forgot to edit, but I'd rather have $100 credit than 6-months Play Music
I just received my code for 6 months Play Music.
Newcron said:
I just received my code for 6 months Play Music.
Click to expand...
Click to collapse
Me too, got two codes actually
I ordered last week when they had $100 off. Ordered 3 and got 3 emails today for the promo 6 months
Sent from my Nexus 6 using XDA Free mobile app
Were you all able to redeem it without any issues?
Needs to be a new subscriber. real lame and useless for me.
Really? Both valid?
$9.99/month starting May 18, 2016. You can cancel your trial at any time.
Google Play Music is an auto-recurring subscription. You authorize us to charge you the subscription cost (currently $9.99/month) monthly. You can cancel at any time. Learn more.
By clicking "Subscribe", you agree to the Google Play Terms of Service.
Worked for me and I had been a subscriber in the past
jokies said:
Really? Both valid?
Click to expand...
Click to collapse
I can't activate both, so it is kind of pointless : "must not be active subscriber". It is not like I can wait 6 months and then activate second one - it needs to be activated within 2 months.
The side benefit of this is you get 6 months free of Youtube Red too.
daweeze02 said:
$9.99/month starting May 18, 2016. You can cancel your trial at any time.
Google Play Music is an auto-recurring subscription. You authorize us to charge you the subscription cost (currently $9.99/month) monthly. You can cancel at any time. Learn more.
By clicking "Subscribe", you agree to the Google Play Terms of Service.
Worked for me and I had been a subscriber in the past
Click to expand...
Click to collapse
will it automatically renew the subscription afterwards?
jokies said:
will it automatically renew the subscription afterwards?
Click to expand...
Click to collapse
yes but I can cancel it now so it won'r auto renew but keep the 6 months going
Hey guys. How did you activate the play music subscription. On my primary account I have already consumed 1 month free trial and my other account was never used for subscription, but for a new subscription play music is asking for $9.99 per month. I contacted HTC, they asked me to contact google :"
In regards your concern, the account can be marked as not eligible if it participated in the 30 Day Trial in the past 12 months as it was mentioned.
The next step could be to reach Google Play support to request a code for another account if you still want to. Then you'll need to go to:
https://support.google.com/ ".
Confused on how to activate or contact google from here. In the link they sent google music is not listed too
Cashreedhar said:
Hey guys. How did you activate the play music subscription. On my primary account I have already consumed 1 month free trial and my other account was never used for subscription, but for a new subscription play music is asking for $9.99 per month. I contacted HTC, they asked me to contact google :"
In regards your concern, the account can be marked as not eligible if it participated in the 30 Day Trial in the past 12 months as it was mentioned.
The next step could be to reach Google Play support to request a code for another account if you still want to. Then you'll need to go to:
https://support.google.com/ ".
Confused on how to activate or contact google from here. In the link they sent google music is not listed too
Click to expand...
Click to collapse
What I did to activate was simply login to Google Play Store on a computer, and then redeem the code. Make sure you're logged in to the correct account you want (and logged out of any other accounts you may have).
I'm not sure why it wouldn't work on your second account, maybe you took other type of free offers in the past 12 months? If the account took part in any kind of trial or free offering in the past 12 months, then it wouldn't be eligible. My primary account took a 3-month free last year around this time of year, and isn't eligible. I checked my other account and it turns out it had its own somewhat out of nowhere free 6-month offer from Google, so I took that. I ended up giving the code to my wife and she redeemed it without any problem.
Newcron said:
What I did to activate was simply login to Google Play Store on a computer, and then redeem the code. Make sure you're logged in to the correct account you want (and logged out of any other accounts you may have).
I'm not sure why it wouldn't work on your second account, maybe you took other type of free offers in the past 12 months? If the account took part in any kind of trial or free offering in the past 12 months, then it wouldn't be eligible. My primary account took a 3-month free last year around this time of year, and isn't eligible. I checked my other account and it turns out it had its own somewhat out of nowhere free 6-month offer from Google, so I took that. I ended up giving the code to my wife and she redeemed it without any problem.
Click to expand...
Click to collapse
How did you get the code to redeem? I have been asking HTC and they are telling google need to provide that
Cashreedhar said:
How did you get the code to redeem? I have been asking HTC and they are telling google need to provide that
Click to expand...
Click to collapse
I just told you how, in the message that you replied to. In fact it's the very first sentence. There is a 'redeem' link on the side bar.
Cashreedhar said:
How did you get the code to redeem? I have been asking HTC and they are telling google need to provide that
Click to expand...
Click to collapse
HTC should have sent you the 6 month trial code to the email address you provided while ordering the phone. If not contact the customer service and tell them explicitly that you haven't received any code yet, they will then verify and send the email again to you.
Newcron said:
I just told you how, in the message that you replied to. In fact it's the very first sentence. There is a 'redeem' link on the side bar.
Click to expand...
Click to collapse
Yeah my bad, realized it. I contacted HTC and they still think they sent me the code, and they are going to check after the escalation.
rlvl said:
HTC should have sent you the 6 month trial code to the email address you provided while ordering the phone. If not contact the customer service and tell them explicitly that you haven't received any code yet, they will then verify and send the email again to you.
Click to expand...
Click to collapse
Yes, that is what missing.. contacted them, its really difficult to make them understand I have not received the code..
Anyone having issues with the Samsung Promo?
After I registered, I got the page to buy the $99 but when I clicked on it, the page took forever to load and it failed. There is no way for me to get it back, I tried to register again and got IMEI & MAC address error being not recognized. I've been on hold with Samsung Support for the past 1 hr waiting for someone to take my call.
RMXO said:
Anyone having issues with the Samsung Promo?
After I registered, I got the page to buy the $99 but when I clicked on it, the page took forever to load and it failed. There is no way for me to get it back, I tried to register again and got IMEI & MAC address error being not recognized. I've been on hold with Samsung Support for the past 1 hr waiting for someone to take my call.
Click to expand...
Click to collapse
Got a solution. I had the same issue. Download the Shop samsung app from the play store, and you can submit through the app, make sure to e-mail yourself the receipt or something because you'll have to attach it from the app itself. It goes through!
matteosaeed said:
Got a solution. I had the same issue. Download the Shop samsung app from the play store, and you can submit through the app, make sure to e-mail yourself the receipt or something because you'll have to attach it from the app itself. It goes through!
Click to expand...
Click to collapse
I did it through the app. Never got the email but when I go to MyPromotions, it says it's approved but I don't have any link to buy the bundle.
idksomuch said:
I did it through the app. Never got the email but when I go to MyPromotions, it says it's approved but I don't have any link to buy the bundle.
Click to expand...
Click to collapse
Yeah, I'm having the same issue as you. As soon as I run the app and login, it says the same with no link to buy, very frustrating
It took me 2 hrs to get it to finally work and I ended up having to download the app. At first it kept telling me my imei number was invalid but the app fixed that I guess
Sent from my Samsung SM-G955U using XDA Labs
RMXO said:
Anyone having issues with the Samsung Promo?
After I registered, I got the page to buy the $99 but when I clicked on it, the page took forever to load and it failed. There is no way for me to get it back, I tried to register again and got IMEI & MAC address error being not recognized. I've been on hold with Samsung Support for the past 1 hr waiting for someone to take my call.
Click to expand...
Click to collapse
I have exactly the same problem. I just need to pay the $99 for the bundle.
Same here, no option to pay. I registered about 4pm yesterday, when I check status, it says nothing found for my email address, but if I try to register again it says that I already have
Sent from my SM-G955U using Tapatalk
Same here. Fortunately, I received an email that had a link. It worked, and I successfully completed the transaction.
Sent from my SM-G955U using Tapatalk
matteosaeed said:
Got a solution. I had the same issue. Download the Shop samsung app from the play store, and you can submit through the app, make sure to e-mail yourself the receipt or something because you'll have to attach it from the app itself. It goes through!
Click to expand...
Click to collapse
I did this as well... WAY FASTER!!!
rtarv321 said:
Same here, no option to pay. I registered about 4pm yesterday, when I check status, it says nothing found for my email address, but if I try to register again it says that I already have
Sent from my SM-G955U using Tapatalk
Click to expand...
Click to collapse
Yeap, my exact issue. Stupid app says i've already registered but i dont see an email attached to it. On hold with Samsung, wait is so bad and killing me.
RMXO said:
Yeap, my exact issue. Stupid app says i've already registered but i dont see an email attached to it. On hold with Samsung, wait is so bad and killing me.
Click to expand...
Click to collapse
Let us know what Samsung's response is, please
Sent from my SM-G955U using Tapatalk
Their support sucks on top of it. Wasted 2 hours, got a rep then transferred me, only for my call to drop again.
chat was no help & finally talked to a CS rep, I was told to try again later since the website is getting pounded and if i get the same error, to call in again later tonight.
PURE GENIUS.
That was able to register but it never asked me payment information for the $99 dollar bundle
Sent from my SM-G955U using Tapatalk
Got rejected because my receipt wasn't clear enough. Resubmitted it never got a email. Called in waited just short of 2 hours talked to cs. She told me it showed approved on her end. Checked my status in the shop samsung app about 2 hours later, and it had the link to buy the $99 deal.
Never did get the approval email, but did get my order confirmation now...
Hot my approval email last night with a link to buy tjhe 99 package.i used the 30% coupon and ordered the keyboard cover with it.
RMXO said:
Hot my approval email last night with a link to buy tjhe 99 package.i used the 30% coupon and ordered the keyboard cover with it.
Click to expand...
Click to collapse
What is this 30% coupon you speak of?
zwieblekopf said:
What is this 30% coupon you speak of?
Click to expand...
Click to collapse
When I registered my IMEI for the pre order promotion, I received an email welcoming me to Samsung Galaxy S8 that had a code for 30% off in the Samsung Store. I'm not going to use it, but I don't know if it's the same for everyone or specific to me but someone can try it if they want.
Code: 93eo8h2uo
Good luck!
I have an issue....I want to submit my receipt from Best buy, but it has today's date!!! I preordered on the 1st....Wtf??
suzook said:
I have an issue....I want to submit my receipt from Best buy, but it has today's date!!! I preordered on the 1st....Wtf??
Click to expand...
Click to collapse
I would got back to Best buy and get the receipt fixed