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Asus UK facebook page reports that all keyboards preordered and paid for direct from Asus will ship next week, including those ordered by the cut off date without a serial number.
Regards,
Dave
foxmeister said:
Asus UK facebook page reports that all keyboards preordered and paid for direct from Asus will ship next week, including those ordered by the cut off date without a serial number.
Regards,
Dave
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I sent numerous emails before the cutoff and have had no response did they send you some sort of payment form as a reply?
I even phoned Asus support who had no information about the deal and suggested I contact comet
the unit is ace but I will be frustrated if I have missed the deal.
If you didn't get an email with an invoice type pdf attached, you're either out of luck, or in the 'will be mailed back soon' category. It says on facebook that they are getting around to mailing back people who ordered before the cutoff. So hopefully you will be ok.
I just hope the postman doesnt drop mine or something making me have to return it and wait years for a replacement. The delivery services in this country are ****e.
You should have got a invoice, if not and you sent them proof of order before the 22/4/11 then I'm sure they will honour the order
Sent from my Transformer TF101 using XDA Premium App
wilbur-force said:
I sent numerous emails before the cutoff and have had no response did they send you some sort of payment form as a reply?
I even phoned Asus support who had no information about the deal and suggested I contact comet
the unit is ace but I will be frustrated if I have missed the deal.
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Same here hate waiting !! Just like waiting for my transformer all over again
Sent from my Transformer TF101 using XDA Premium App
combat goofwing said:
You should have got a invoice, if not and you sent them proof of order before the 22/4/11 then I'm sure they will honour the order
Sent from my Transformer TF101 using XDA Premium App
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Sent them everything bar the serial number..... which I have sent when the unit arrived. Fingers crossed, ............
Great news.. lets hope they ship as expected
Just got a reply from ilovekeyboard all alocation has been had so no keyboard for me :-(
gannon82 said:
Just got a reply from ilovekeyboard all alocation has been had so no keyboard for me :-(
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when did you apply
My keyboard dock from the "ilovekeyboards" offer just turned up this morning!
Thanks Asus!
Regards,
Dave
foxmeister said:
My keyboard dock from the "ilovekeyboards" offer just turned up this morning!
Thanks Asus!
Regards,
Dave
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That sounds really promising, i hope mine is on-route as well this morning
foxmeister said:
My keyboard dock from the "ilovekeyboards" offer just turned up this morning!
Thanks Asus!
Regards,
Dave
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Thanks for the info. Can you tell us how it arrived? e.g. Royal Mail, Parcelforce, DHL, etc.? Did you receive a notification to tell you it was on it's way?
leecotton said:
Thanks for the info. Can you tell us how it arrived? e.g. Royal Mail, Parcelforce, DHL, etc.? Did you receive a notification to tell you it was on it's way?
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+1 for the juicy info goodness.
Mine arrived too. Delivered by UPS Standard. Shipping date yesterday, delivery at about 09:15 this morning.
Already locked up about five times, and randomly switches network off too.
I'm off to Asus page to see if the latest firmware is available to download: it is unusable as it is.
It was delivered via UPS - there was a tracking number on the package, but I was never sent it, or an indication that it had been despatched. The ship date was 12/05/11.
To be honest, I wasn't really expecting it until next week at the earliest, and as I'm travelling to Dusseldorf for work, I was very pleasantly surprised this morning.
Regards,
Dave
+1 on Stuntdouble's +1.. glad I'm working from home today... going to be listening out for the doorbell and looking out for UPS vans all day (yep, productivity is gonna take a hit)
Hope it arrives.. and then "waiting part 2" begins... "Revenge of the Firmware"
Thank goodness they are getting delivered. It was a bit annoying that some were ordering from Comet a few days ago and already have them, given we've been waiting over a month!
Alas, I haven't received any indications of when mine will ship, but I do hope it arrives today. I was told it would ship sometime this week but was given no tracking number.
Thanks for the info guys. Guess I'll be hugging the front door for the rest of the day then, as the delivery people usually wander to my door, ring once, then leave 1 second later.
stuntdouble said:
Thanks for the info guys. Guess I'll be hugging the front door for the rest of the day then, as the delivery people usually wander to my door, ring once, then leave 1 second later.
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Have you ever considered electrifying your doorbell?
jimbob1971 said:
Have you ever considered electrifying your doorbell?
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Nah, but I've put a camera up and I'm getting them fired next time. 'Missed' 3 important deliveries when I was actually at home off work just waiting especially for the deliveries, all they did was knock on the door gently then literally jog back to their van, and they'd gone by the time I'd got to the door 30 secs later. To take the piss even further, they had pre-written a 'sorry you werent in when we called' card. There used to be a time when people took pride in their jobs. Ah well should be a job opening for all those poor people who cant find a job soon. Maybe they'll be more deserving.
Anyone else not had confirmation of payment.I sent them payment on 26/4/11 and despite numerous emails no response for confirmation of payment or expeced delivery date?
sent from my E Pad Transformer........without a leedroid rom :-(
No, and I don't think most people have. Only word from Asus is that if you have paid then they will ship it. From my invoice number I think I am about 23 in the queue as I ordered about 2 days after launch. I'm not too worried.
Looks like I might be 35th then if its the number on the invoice. I'm getting jealous of the Americans as quite a few seem to have got their dock bundles now.
The number on the invoice seems to be the day of the order followed by a number. I ordered on 9th April, and received invoice on 11 April, so invoice number is TFKB1104 followed by a three digit number. So I have no real idea where I am in the queue.
I did get an email confirmation of my payment after I requested they acknowledge receipt. It took less than two hours for them to respond to my email.
I have emailed 3 times in the. Last week and no reply
LEEDROID GB3.0.1DESIRE HD using XDA PREMIUM
I keep looking at their facebook page for info on the bundle stock and someone on there said they've only just received their confirmation after emailing before the long break so looks like they're still clearing the backlog.
stuntdouble said:
Looks like I might be 35th then if its the number on the invoice. I'm getting jealous of the Americans as quite a few seem to have got their dock bundles now.
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I was too til I read that a lot of them don't seem to be working. I'm hoping that ours come from a different batch to theirs.
When I ordered I asked for confirmation which I got next day after funds had transferred into account. I ordered pretty early on maybe the take up has been bigger then expected and they can't confirm?
Sent from my MB860 using XDA App
Have people seen the update on the Asus UK Facebook page ?
http://www.facebook.com/asusuk?sk=wall
"Eee Pad Transformer Keyboard Dock update! Good news, everyone that ordered their keyboard dock and paid their invoice (as per the Ts & Cs on http://techinstyle.tv/news/eee-pad-transformer-keyboard-dock-offer/), should receive their keyboard dock next week. We have also processed orders from customers who sent proof of pre-ordering their Eee Pad by 22nd April without the physical serial number."
While light on specifics hopefully this does mean we'll see the first ones arriving in a few days.
dreadnought001 said:
I was too til I read that a lot of them don't seem to be working. I'm hoping that ours come from a different batch to theirs.
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We can always hope that they are just being useless, and that we won't mess ours up. Most people's problems with the main tablet part are self inflicted it seems. On the other hand it sounds like the dock needs an update to function properly so hopefully that's a firmware job.
And yeah I've been on facebook a lot keeping my finger on the pulse as it were. Seems to be the main source of info, other than twitter which I dont use.
I win I'm number 9
and no I've not heard a peep
Mr Paul said:
I win I'm number 9
and no I've not heard a peep
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I'm numbers 2 and 3 from the first day of the offer (got my postcode wrong on my first invoice ). I had no confirmation, but as long as the keyboard arrives I don't mind.
Sent from my Transformer TF101 using XDA Premium App
I‘'m at number 4000 ish...guess i'll just have to wait..
this is probably a good indication they've sold at least 4000 unit prior to 22nd April....
anyone got there's yet supposed to be coming this week
combat goofwing said:
anyone got there's yet supposed to be coming this week
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Not yet, put a question up on the Asus Facebook page about it, but they seemed to have stop responding to people's questions there!!
Friday then lol
Any more news from any of you UK ilovekeyboard folks? I'm getting impatient waiting for mine.
stuntdouble said:
Any more news from any of you UK ilovekeyboard folks? I'm getting impatient waiting for mine.
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Nothing here yet. Hopefully by the time mine arrives they'll have a formware update for the dock to fix some of the issues. By Anandtech's timeline it can't be long now...
stuntdouble said:
Any more news from any of you UK ilovekeyboard folks? I'm getting impatient waiting for mine.
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No.. and me too!
Wednesday folks anyone got one from them yet
sent from my LEE Pad Transformer........I wish
Hello everybody,
I myself placed an order on GS's website on May 22nd and received a shipping confirmation mail on May 25th. This mail also states that the ETA should be about 14-18 business days, and in some cases it might take additional business days due to delays in customs clearance.
It's ok for me, and i've been waiting for over a full month since then. On June 14 and June 24 I sent them queries mail about delayed shipment and asked as if they can check the package for me. Those recieving addresses I sent to are [email protected]; [email protected] and [email protected]
But I've not recieved any info from them. Nothing at all!
I'm in Vietnam, GS's base is in India. I know that customers from certain countries have to wait longer due to customs clearance or something else.
However it's 34 days til now (26 business days) and I've not recieved any info about my package nor any reply mail from GS. I even don't know those email addresses above are inactive or not.
So, anyone here can give me some advices to contact GS or to solve my case?
Thank you in advance.
jilee said:
Hello everybody,
I myself placed an order on GS's website on May 22nd and received a shipping confirmation mail on May 25th. This mail also states that the ETA should be about 14-18 business days, and in some cases it might take additional business days due to delays in customs clearance.
It's ok for me, and i've been waiting for over a full month since then. On June 14 and June 24 I sent them queries mail about delayed shipment and asked as if they can check the package for me. Those recieving addresses I sent to are [email protected]; [email protected] and [email protected]
But I've not recieved any info from them. Nothing at all!
I'm in Vietnam, GS's base is in India. I know that customers from certain countries have to wait longer due to customs clearance or something else.
However it's 34 days til now (26 business days) and I've not recieved any info about my package nor any reply mail from GS. I even don't know those email addresses above are inactive or not.
So, anyone here can give me some advices to contact GS or to solve my case?
Thank you in advance.
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As far as I am aware, they don't have tracking numbers as they offer free shipping. You could try contacting them on their Indian mail ID [email protected] and see if they respond. Just make sure to include your order number.
anirudh412 said:
As far as I am aware, they don't have tracking numbers as they offer free shipping. You could try contacting them on their Indian mail ID [email protected] and see if they respond. Just make sure to include your order number.
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I've already done sending emails to their Indian mailbox as you stated but received nothing yet.
It's very annoying since that company always keeps silence to every of my contact.
So what can i do now?
Did you use PayPal? Open a dispute
Michealtbh said:
Did you use PayPal? Open a dispute
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I'm not familiar with online shopping enough to distinguish those method. But i am sure that I did not link my Paypal account to this transaction.
I entered my visa info directly to their website's shopping cart, and i thought they processed my order there.
jilee said:
I'm not familiar with online shopping enough to distinguish those method. But i am sure that I did not link my Paypal account to this transaction.
I entered my visa info directly to their website's shopping cart, and i thought they processed my order there.
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Try calling them up on this Indian number +91-44-42164932
They send in letter mode.
I think difficult to get track letter.
As a last resort, you can file a charge back with your bank. This will at least get your money back if you can't get a response from the company or your order.
Albieri[SPAM] said:
They send in letter mode.
I think difficult to get track letter.
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Well imho tracking has no business to do with customer caring and responding to queries mails. My problem is i've not received anything including reply mails
octobclrnts said:
As a last resort, you can file a charge back with your bank. This will at least get your money back if you can't get a response from the company or your order.
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I think it'll be a little hard since I do not have any documents aside from the invoice they sent to my mailbox. Moreover, i cannot prove that I've not received the package.
However, on July 6th (after nearly 1,5 months of waiting) they finally reply my queries saying that they'll resend me another package, and ask if my Shipping address still valid or not. That's quite good, and I'm hoping it will reach the "final destination" this time
Will add further information on this case soon.
Thank you all.
Did anyone see this? LG is offering a free battery and charging cradle but Im guessing we wont be eligible.
http://www.lgg3promo.smsrebates.com/LGG3Promo/Default.aspx
Kmac_thp said:
Did anyone see this? LG is offering a free battery and charging cradle but Im guessing we wont be eligible.
http://www.lgg3promo.smsrebates.com/LGG3Promo/Default.aspx
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Yeah, it got a bit of press on the blogs. Unfortunately, the rules are very clear that you had to purchase the phone within the promo period, not before.
Missed this by like two weeks. Kind of annoyed about it.
kinjo1023 said:
Missed this by like two weeks. Kind of annoyed about it.
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Missed by a month
Sent from my LG G3
missed it by a day...
Well thanks, you helped me! I didn't know until I saw this, and I bought one today, so cheers:highfive:
just throwing it out there. i got my g3 on 8/26 and LG extended the offer to me. just state that you feel it to be unfair to not extend this offer to an LG supporter that decided to adopt the product earlier than the offer start date.
mine's already in the mail :good:
nhugh406 said:
just throwing it out there. i got my g3 on 8/26 and LG extended the offer to me. just state that you feel it to be unfair to not extend this offer to an LG supporter that decided to adopt the product earlier than the offer start date.
mine's already in the mail :good:
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I bought mine on launch day and did the same thing, got on LG's site and did the chat and told them it sucked I supported LG from day one and wasn't eligible for the promotion. Rep asked for my address and wouldn't say why. Just gave me a and she said nothing else about it. Asked if there was anything else I needed help with and we ended the chat
nhugh406 said:
just throwing it out there. i got my g3 on 8/26 and LG extended the offer to me. just state that you feel it to be unfair to not extend this offer to an LG supporter that decided to adopt the product earlier than the offer start date.
mine's already in the mail :good:
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Did you have to register through the promo?live chat won't hook me up....
Went through live chat...she asked for my email and I received a Congratulations, you are eligible. They send you a spreadsheet to fill out and asked to send in iemi and proof of purchase, with filled out spreadsheet.
I also live chatted and go the hookup. How did you send in your proof of purchase? I just took a picture of the box and attached it to the email along with the spread sheet
Yeah, took picture of the box and a pic of the AT&T receipt and sent it with spreadsheet.
Pretty awesome some of you are getting it. I might do the live chat thing too and see if its my birfday.
That's good info. I was thinking that they might do something for loyal supporters. Looks like I'll chatting with lg later on today!
No matter what, I can never stay away from android for long.
When you talk to them, really lay it on thick, i went the rout of saying I was a longtime samsung user and decided to switch to their product and i was very satisfied that I did. I also threw in "I'd really like to be a long time loyal LG user so i really hope I can get in on this promotion" I've had plenty of practice having to try and get my way with words (lookin at you AT&T)
I just spoke to a customer service rep who took all of my name, address and IEMI. She processed a request to the "Promo Department" due to them being closed on the weekend.
She told me to expect an email or call from them during normal working hours and to make sure I have my receipt with me in case they call. We'll see.
done12many2 said:
I just spoke to a customer service rep who took all of my name, address and IEMI. She processed a request to the "Promo Department" due to them being closed on the weekend.
She told me to expect an email or call from them during normal working hours and to make sure I have my receipt with me in case they call. We'll see.
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Well that was quick. I already received a response saying I was approved for the promo. As previously stated in other posts, they asked that I complete a spreadsheet and send a picture of the packaging label along with proof of purchase. The problem is they didn't attach the spreadsheet.
If anyone has the spreadsheet and can help, I'd appreciate it.
Send me a pm of your email address and I'll send it to you, for some reason i can't upload it as a reply
Sent from my LG-D850 using XDA Free mobile app
---------- Post added at 07:37 PM ---------- Previous post was at 07:33 PM ----------
done12many2 said:
Well that was quick. I already received a response saying I was approved for the promo. As previously stated in other posts, they asked that I complete a spreadsheet and send a picture of the packaging label along with proof of purchase. The problem is they didn't attach the spreadsheet.
If anyone has the spreadsheet and can help, I'd appreciate it.
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Message me your email
Sent from my LG-D850 using XDA Free mobile app
Surprised that the att sales rep didn't mention this.
Does this promo work if I bought through AT&T next today? Or do you have to pay phone off or buy outright?
Sent from my LG-D800 using XDA Premium 4 mobile app
Delete Please, All sorted
Hi, did you get any joy? I've been in contact with Nvidia and I think I'm going through the RMA process. Last contact I had with them they requested my contact details and the Tablet product and serial numbers plus proof of purchase. I responded then received a reply telling me an account had been set up on the website. I can now login to track my support progress. I think I'm awaiting a response still as I've still not received any RMA information.
Be sure that there is a FedEx store near there where you live. Nvidia only works with FedEx, otherwise it will cost you some money!
Chris_c81 said:
Hi, did you get any joy? I've been in contact with Nvidia and I think I'm going through the RMA process. Last contact I had with them they requested my contact details and the Tablet product and serial numbers plus proof of purchase. I responded then received a reply telling me an account had been set up on the website. I can now login to track my support progress. I think I'm awaiting a response still as I've still not received any RMA information.
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Hi Chris_c81, yes I had mine replaced from Nvidia, as mentioned in the other post you'll need FEDEX office near you to send the item. Address is of Netherlands. It took me around a week to get RMA instructions and then was expected to pay for delivery but I got in contact with on-line chat support and they sent me prepaid label.
Took the package to Fedex office and they sent it for me. Received a replacement in a week.
Hope this helps. All the best.
Thanks. So they have to receive your unit before they send replacement? Bah! That's a lot of time not playing VainGlory lol! Ok thanks. My RMA status at the moment has only just been forwarded to the RMA team. Looks like I have best part of a week then before I hear anything.
Fortunately two FedEx locations near me.
panesaam said:
Hi Chris_c81, yes I had mine replaced from Nvidia, as mentioned in the other post you'll need FEDEX office near you to send the item. Address is of Netherlands. It took me around a week to get RMA instructions and then was expected to pay for delivery but I got in contact with on-line chat support and they sent me prepaid label.
Took the package to Fedex office and they sent it for me. Received a replacement in a week.
Hope this helps. All the best.
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Hey mate, just received my RMA instructions. No prepaid label as expected. What exactly did you say to them to convince them to foot the cost? Thanks.
Emailed them back and they immediately sent through a prepaid postage label!
Chris_c81 said:
Emailed them back and they immediately sent through a prepaid postage label!
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Sorry Chris_c81,
I was away. Hence, didn't replied back. Good to know you hat it sorted. I had to do the same thing. Contacted support on live chat and asked them for prepaid label. They sent it through quickly.
panesaam said:
Sorry Chris_c81,
I was away. Hence, didn't replied back. Good to know you hat it sorted. I had to do the same thing. Contacted support on live chat and asked them for prepaid label. They sent it through quickly.
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No bother mate Its winging its way to the Netherlands today.
What was the turnaround (from you sending defective unit to you receiving new/refurbished unit)? I'm hoping that as its Monday, they receive Wednesday, process this week and I receive by Monday next week. If I'm really lucky, maybe by Saturday this week, but I doubt they'll turnaround that quickly
Chris_c81 said:
No bother mate Its winging its way to the Netherlands today.
What was the turnaround (from you sending defective unit to you receiving new/refurbished unit)? I'm hoping that as its Monday, they receive Wednesday, process this week and I receive by Monday next week. If I'm really lucky, maybe by Saturday this week, but I doubt they'll turnaround that quickly
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I got it back following week. Email came through stating it's on its way. I am sure it was a new unit. Checked through thoroughly for this including packaging. Very happy with it now. Working great.
panesaam said:
I got it back following week. Email came through stating it's on its way. I am sure it was a new unit. Checked through thoroughly for this including packaging. Very happy with it now. Working great.
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Sorry for all the questions! Do you get an email or anything when it's been sent back to you? Cheers!
Chris_c81 said:
Sorry for all the questions! Do you get an email or anything when it's been sent back to you? Cheers!
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Yes, you'll get an update as an email and Nvidia support page as well.
panesaam said:
Yes, you'll get an update as an email and Nvidia support page as well.
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I expect my replacement may take a little longer to send out. Coincidentally looks like Nvidia have just recalled a load of Shield Tablets!
http://www.engadget.com/2015/07/31/nvidia-shield-tablet-recall/?sr_share=facebook
I'm assuming they'll send me an unaffected replacement though.
Edit: Woo! Find out on Tuesday. Got my tracking number now.