[Q] Asus UK keyboard preorders - Eee Pad Transformer Q&A, Help & Troubleshooting

Asus UK facebook page reports that all keyboards preordered and paid for direct from Asus will ship next week, including those ordered by the cut off date without a serial number.
Regards,
Dave

foxmeister said:
Asus UK facebook page reports that all keyboards preordered and paid for direct from Asus will ship next week, including those ordered by the cut off date without a serial number.
Regards,
Dave
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I sent numerous emails before the cutoff and have had no response did they send you some sort of payment form as a reply?
I even phoned Asus support who had no information about the deal and suggested I contact comet
the unit is ace but I will be frustrated if I have missed the deal.

If you didn't get an email with an invoice type pdf attached, you're either out of luck, or in the 'will be mailed back soon' category. It says on facebook that they are getting around to mailing back people who ordered before the cutoff. So hopefully you will be ok.
I just hope the postman doesnt drop mine or something making me have to return it and wait years for a replacement. The delivery services in this country are ****e.

You should have got a invoice, if not and you sent them proof of order before the 22/4/11 then I'm sure they will honour the order
Sent from my Transformer TF101 using XDA Premium App

wilbur-force said:
I sent numerous emails before the cutoff and have had no response did they send you some sort of payment form as a reply?
I even phoned Asus support who had no information about the deal and suggested I contact comet
the unit is ace but I will be frustrated if I have missed the deal.
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Same here hate waiting !! Just like waiting for my transformer all over again
Sent from my Transformer TF101 using XDA Premium App

combat goofwing said:
You should have got a invoice, if not and you sent them proof of order before the 22/4/11 then I'm sure they will honour the order
Sent from my Transformer TF101 using XDA Premium App
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Sent them everything bar the serial number..... which I have sent when the unit arrived. Fingers crossed, ............

Great news.. lets hope they ship as expected

Just got a reply from ilovekeyboard all alocation has been had so no keyboard for me :-(

gannon82 said:
Just got a reply from ilovekeyboard all alocation has been had so no keyboard for me :-(
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when did you apply

My keyboard dock from the "ilovekeyboards" offer just turned up this morning!
Thanks Asus!
Regards,
Dave

foxmeister said:
My keyboard dock from the "ilovekeyboards" offer just turned up this morning!
Thanks Asus!
Regards,
Dave
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That sounds really promising, i hope mine is on-route as well this morning

foxmeister said:
My keyboard dock from the "ilovekeyboards" offer just turned up this morning!
Thanks Asus!
Regards,
Dave
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Thanks for the info. Can you tell us how it arrived? e.g. Royal Mail, Parcelforce, DHL, etc.? Did you receive a notification to tell you it was on it's way?

leecotton said:
Thanks for the info. Can you tell us how it arrived? e.g. Royal Mail, Parcelforce, DHL, etc.? Did you receive a notification to tell you it was on it's way?
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+1 for the juicy info goodness.

Mine arrived too. Delivered by UPS Standard. Shipping date yesterday, delivery at about 09:15 this morning.
Already locked up about five times, and randomly switches network off too.
I'm off to Asus page to see if the latest firmware is available to download: it is unusable as it is.

It was delivered via UPS - there was a tracking number on the package, but I was never sent it, or an indication that it had been despatched. The ship date was 12/05/11.
To be honest, I wasn't really expecting it until next week at the earliest, and as I'm travelling to Dusseldorf for work, I was very pleasantly surprised this morning.
Regards,
Dave

+1 on Stuntdouble's +1.. glad I'm working from home today... going to be listening out for the doorbell and looking out for UPS vans all day (yep, productivity is gonna take a hit)
Hope it arrives.. and then "waiting part 2" begins... "Revenge of the Firmware"

Thank goodness they are getting delivered. It was a bit annoying that some were ordering from Comet a few days ago and already have them, given we've been waiting over a month!
Alas, I haven't received any indications of when mine will ship, but I do hope it arrives today. I was told it would ship sometime this week but was given no tracking number.

Thanks for the info guys. Guess I'll be hugging the front door for the rest of the day then, as the delivery people usually wander to my door, ring once, then leave 1 second later.

stuntdouble said:
Thanks for the info guys. Guess I'll be hugging the front door for the rest of the day then, as the delivery people usually wander to my door, ring once, then leave 1 second later.
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Have you ever considered electrifying your doorbell?

jimbob1971 said:
Have you ever considered electrifying your doorbell?
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Nah, but I've put a camera up and I'm getting them fired next time. 'Missed' 3 important deliveries when I was actually at home off work just waiting especially for the deliveries, all they did was knock on the door gently then literally jog back to their van, and they'd gone by the time I'd got to the door 30 secs later. To take the piss even further, they had pre-written a 'sorry you werent in when we called' card. There used to be a time when people took pride in their jobs. Ah well should be a job opening for all those poor people who cant find a job soon. Maybe they'll be more deserving.

Related

RTS for Mobile Planet next week -

I just received a call from USA Mobile Planet asking for confirmation on my credit card info for the Polaris order. Apparently, they ARE getting some in next Monday/Tuesday. (Dec. 24th-26th) They needed to know who still wanted theirs and they are getting on a small shipment. Checking their list and checking it twice.
I will let you know if I receive anything -
Please let us know as soon as possible. Actually, let us know if they charge your card. If I'm not mistaken, you should incur a charge only when they're ready to ship your item to you. Keep us informed.
luckycris0 said:
Please let us know as soon as possible. Actually, let us know if they charge your card. If I'm not mistaken, you should incur a charge only when they're ready to ship your item to you. Keep us informed.
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Will do - I am curious to see if they get them. Stay tuned !!
joeyyoung said:
I just received a call from USA Mobile Planet asking for confirmation on my credit card info for the Polaris order. Apparently, they ARE getting some in next Monday/Tuesday. (Dec. 24th-26th) They needed to know who still wanted theirs and they are getting on a small shipment. Checking their list and checking it twice.
I will let you know if I receive anything -
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I think we're in luck! OnTheGoSolutions is shipping the last week of the year!!! I pre-ordered from there, will also keep you posted.
One
I have one lol, just in front of me on my desk
Looks pretty good, same feeling than touch but the silver plate on top is pretty but seems fragile
eurorpeen said:
I have one lol, just in front of me on my desk
Looks pretty good, same feeling than touch but the silver plate on top is pretty but seems fragile
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Brag, why don't you? Where did you get it from?
eurorpeen said:
I have one lol, just in front of me on my desk
Looks pretty good, same feeling than touch but the silver plate on top is pretty but seems fragile
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You lucky person!!
I hope to get mine next week. I can't tell yet but my credit card statement looks like Mobile Planet billed me. If so, it should be shipped next week. Yahoo!
joeyyoung said:
You lucky person!!
I hope to get mine next week. I can't tell yet but my credit card statement looks like Mobile Planet billed me. If so, it should be shipped next week. Yahoo!
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Just spoke to expansys (mobileplanet) stated that HTC has shipped to them but to not expect delivery of phone next week due to the holidays and customs. He told me to expect delivery between the Dec 31st and Jan 4th. No info on quantity they will be receiving.
Got my confirmation call from OnTheGoSolutions today... My Polaris will be shipped next week Thursday (dang holidays). I was told that their shipment has already came in. I don't know how many they have but I know they have mine (or so they say). I should be getting it before next year.
turcomora said:
Just spoke to expansys (mobileplanet) stated that HTC has shipped to them but to not expect delivery of phone next week due to the holidays and customs. He told me to expect delivery between the Dec 31st and Jan 4th. No info on quantity they will be receiving.
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Thanks for the details. I can't wait.
Mobile Planet getting some next week??
joeyyoung said:
Thanks for the details. I can't wait.
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Mine still shows pre order status with date as Jan 21st. When called mobile planet they said they are getting stock from HTC only after jan 16th.. Lots of confusion. I would be delighted if got mobile before 20th atleast for sure..
Keep me posted....
I just got off the phone with OnTheGoSolutions. It appears that their shipment hasn't came in yet but I was told they're expecting it today or tomorrow. I don't know what to expect! Last week, a rep told me they got them in... but this was also the same person that said she would upgrade my shipment to Fed-Ex 2 day free of charge - I was charged - Needless to say: this rep told me that the units will be shipped the day they get them in.
Will keep you posted
Message from On the go Soulution today:
Hi,
Is my order for the HTC Touch cruise still set to ship on thursday?Response:
Absolutely!
Yeehaw!
OnTheGoSolutions
kipmast said:
Message from On the go Soulution today:
Hi,
Is my order for the HTC Touch cruise still set to ship on thursday?Response:
Absolutely!
Yeehaw!
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Click to collapse
Just got my tracking number from them a few minutes ago.
is onthegosolution shipping the silver or black version?
Very much confused!!!
Just got a call from onthegosolutions and they are now saying due to custom clearance don't expect shipment before next wednesday.
They are shipping black version.
Irony is they are saying the same thing for the last week also.
HTC Polaris Delivered today via FedEx
Oh yea!!
What a surprise. I called Beth at OntheGoSolutions and she said they are coming in any day now and to wait for a tracking number. Then today, Thursday at 12:02pm FedEx delivered it. So OnetheGoSolutions has received them and I have received mine. I am in Austin, Texas by the way.
I will do the un-boxing later - New thread for that -
Enjoy -
Just curious
Just spoke to OnTheGoSolutions. I was told they got partial shipment in: hopefully customs will release the remaining tonight... if so, they will be shipped tomorrow. If this isn't the case, they will be shipped out next week sometime.
To those that has already received their unit, were you given a Fed-Ex tracking number? And for those that have their tracking number but no Polaris, are you able to track it?
Lucky you.....
joeyyoung said:
Oh yea!!
What a surprise. I called Beth at OntheGoSolutions and she said they are coming in any day now and to wait for a tracking number. Then today, Thursday at 12:02pm FedEx delivered it. So OnetheGoSolutions has received them and I have received mine. I am in Austin, Texas by the way.
I will do the un-boxing later - New thread for that -
Enjoy -
Click to expand...
Click to collapse
Lucky Owner... Eagerly waiting for videos from you man... .
Fed Ex tracking
I also got a call from On the go today and they said I would receive one of the "last" units that are not stuck in customs. Just a few minutes ago I recieved the Fed Ex tracking and it's on schedule for Friday delivery. I never thought I would be so stoked about getting a new phone... I hear these are the Black versions?? That would top it off !

[Q] Keyboard dock from ASUS UK

Anyone else not had confirmation of payment.I sent them payment on 26/4/11 and despite numerous emails no response for confirmation of payment or expeced delivery date?
sent from my E Pad Transformer........without a leedroid rom :-(
No, and I don't think most people have. Only word from Asus is that if you have paid then they will ship it. From my invoice number I think I am about 23 in the queue as I ordered about 2 days after launch. I'm not too worried.
Looks like I might be 35th then if its the number on the invoice. I'm getting jealous of the Americans as quite a few seem to have got their dock bundles now.
The number on the invoice seems to be the day of the order followed by a number. I ordered on 9th April, and received invoice on 11 April, so invoice number is TFKB1104 followed by a three digit number. So I have no real idea where I am in the queue.
I did get an email confirmation of my payment after I requested they acknowledge receipt. It took less than two hours for them to respond to my email.
I have emailed 3 times in the. Last week and no reply
LEEDROID GB3.0.1DESIRE HD using XDA PREMIUM
I keep looking at their facebook page for info on the bundle stock and someone on there said they've only just received their confirmation after emailing before the long break so looks like they're still clearing the backlog.
stuntdouble said:
Looks like I might be 35th then if its the number on the invoice. I'm getting jealous of the Americans as quite a few seem to have got their dock bundles now.
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I was too til I read that a lot of them don't seem to be working. I'm hoping that ours come from a different batch to theirs.
When I ordered I asked for confirmation which I got next day after funds had transferred into account. I ordered pretty early on maybe the take up has been bigger then expected and they can't confirm?
Sent from my MB860 using XDA App
Have people seen the update on the Asus UK Facebook page ?
http://www.facebook.com/asusuk?sk=wall
"Eee Pad Transformer Keyboard Dock update! Good news, everyone that ordered their keyboard dock and paid their invoice (as per the Ts & Cs on http://techinstyle.tv/news/eee-pad-transformer-keyboard-dock-offer/), should receive their keyboard dock next week. We have also processed orders from customers who sent proof of pre-ordering their Eee Pad by 22nd April without the physical serial number."
While light on specifics hopefully this does mean we'll see the first ones arriving in a few days.
dreadnought001 said:
I was too til I read that a lot of them don't seem to be working. I'm hoping that ours come from a different batch to theirs.
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We can always hope that they are just being useless, and that we won't mess ours up. Most people's problems with the main tablet part are self inflicted it seems. On the other hand it sounds like the dock needs an update to function properly so hopefully that's a firmware job.
And yeah I've been on facebook a lot keeping my finger on the pulse as it were. Seems to be the main source of info, other than twitter which I dont use.
I win I'm number 9
and no I've not heard a peep
Mr Paul said:
I win I'm number 9
and no I've not heard a peep
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I'm numbers 2 and 3 from the first day of the offer (got my postcode wrong on my first invoice ). I had no confirmation, but as long as the keyboard arrives I don't mind.
Sent from my Transformer TF101 using XDA Premium App
I‘'m at number 4000 ish...guess i'll just have to wait..
this is probably a good indication they've sold at least 4000 unit prior to 22nd April....
anyone got there's yet supposed to be coming this week
combat goofwing said:
anyone got there's yet supposed to be coming this week
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Not yet, put a question up on the Asus Facebook page about it, but they seemed to have stop responding to people's questions there!!
Friday then lol
Any more news from any of you UK ilovekeyboard folks? I'm getting impatient waiting for mine.
stuntdouble said:
Any more news from any of you UK ilovekeyboard folks? I'm getting impatient waiting for mine.
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Nothing here yet. Hopefully by the time mine arrives they'll have a formware update for the dock to fix some of the issues. By Anandtech's timeline it can't be long now...
stuntdouble said:
Any more news from any of you UK ilovekeyboard folks? I'm getting impatient waiting for mine.
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No.. and me too!
Wednesday folks anyone got one from them yet
sent from my LEE Pad Transformer........I wish

[INFO] Vodafone UK Orders

I've just received an email to tell me the phone is out of stock and delivery will be 2-4 weeks!
I think that seems to be a stock mail that goes out after a pre-order,
i had the same, they did the same thing with the launch of the original nexus.
i called Vodafone to make sure that was the case and was assured that it was....still, you never know, the woman may have been lying to get me off the phone!
im gonna expect mine on the 19th but i wont be holding my breath just in case
I sent them an e-mail about not receiving my credit check response and they replied saying it was not in stock but the credit check was fine.
As long as i have it by Thursday i'll be happy.
I've had a reply back from VodafoneUK on Twitter..
We haven't been made aware of any stock delays. If there is any further info on this i'll be sure to let you know ^SM
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I was hoping it was just an automated response as technically they don't have any in stock!
SeanCorky said:
I've had a reply back from VodafoneUK on Twitter..
I was hoping it was just an automated response as technically they don't have any in stock!
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Click to collapse
Yeah when I ordered mine they told me it would basically go straight out as it arrived to them so they will be 'out of stock' for a while, or at least until preorders are filled.
Yes, I got the "2-4 weeks" e-mail too but assumed it's just a generic e-mail.
When I spoke to Vodafone yesterday before placing my order, I asked if they had sold out of all their initial pre-order allocation. They said no, and that I would definitely get my phone on the 19th May.
My desire was out of stock when I pre ordered. Had to wait 2wks. Hope u guys get yours so u can tell us what you think.
I just sent a tweet to Vodafone uk asking if the Sensation was still on schedule for the 19th. They replied saying, 'yes, you will receive a dispatch email soon ^ER'. Sounds promising.
simacca said:
I just sent a tweet to Vodafone uk asking if the Sensation was still on schedule for the 19th. They replied saying, 'yes, you will receive a dispatch email soon ^ER'. Sounds promising.
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Sounds good...im not allowing myself to get to excited tho....just in case
Glass is always half empty for me !
simacca said:
I just sent a tweet to Vodafone uk asking if the Sensation was still on schedule for the 19th. They replied saying, 'yes, you will receive a dispatch email soon ^ER'. Sounds promising.
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Promising, but it could just be marketing bumpf. Fingers crossed!
Am I the only person collecting from store?
Sent from my HTC HD2 using Tapatalk
SeanCorky said:
Am I the only person collecting from store?
Sent from my HTC HD2 using Tapatalk
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No, i shall hopefully be burning to the store on Thursday
Am collecting from store too. Hopefully this week
Peeps who ordered online usually get screwed when it comes to delivery time as it's like a different sales division. Typically online team have so many phones to sell, but the telephone team also get so many phones to sell and the high street shops have so many. They WON'T dip into one another stock levels.
I got stung when pre-ordering the HD2 early on, only to find, people ringing customer services on the day of release were receiving their phone the very next day. Infuriated, I cancelled my online order, as I got a sorry we are out of stock email. And re-ordered by telephone. Was a bit of a ball-ache doing this on the phone, as you had to speak to different sales teams on the phone.
My advice is to keep ringing the telephone team and when they say they have stock, get it ordered.
I'm going after work on Thursday, hopefully make it before it closes at 17:30!
I managed to pre-order mine over the phone, only had the confirmation to say that my order had been processed! Hoping to get the dispatch email tomorrow! Last exam tomorrow, so I can play with my new toy on Thursday
madindehead said:
I managed to pre-order mine over the phone, only had the confirmation to say that my order had been processed! Hoping to get the dispatch email tomorrow! Last exam tomorrow, so I can play with my new toy on Thursday
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Chuffed for ya mate, let us all know how good it is. I've decided to wait until after my honeymoon to get one in mid june. Nothing like being stuck outside the country to stop any impulse buying... agony lol
I'm collecting mine in store too, hopefully on Thursday!
SeanCorky said:
Am I the only person collecting from store?
Sent from my HTC HD2 using Tapatalk
Click to expand...
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No, getting mine from shop too.
I thought I would have had an email by now as I thought it was going to take a day or 2 from email to me getting hold of it...and they said I would get it *by* the 19th
I think I'm going to wait until it's out in the Netherlands to see if the rumour of 16GB internal memory is correct. I'm highly sceptical but you never know.

Scam site. easyelectronicstore

Update. Site is a scam and asks for wire transfer.
Just ordered the tf700 from there for my daughter. Price is insane low for the 64gb, just not sure how trust worthy they are.
Used my wifes cc and there worry part is this.... it did not ask for phone number. All the other info was regular info, address, email and bla bla bla
Not 5 minutes later she gets pop up on her phone for a chat invite from easy electronic store. i saw it on the screen as she read it and said WTF, not seconds later she lost the pop up. I dont know what it was or where it came from. I cant find anything on her phone to see where it came from
I guess well see if the tf700 comes. If it does ill be ordering another for my other daughter so im crossing my fingers
I was looking at the site easyelectronicstore.com
I dunno there my friend...if it were me I'd cancel that credit card charge immediately.
What's the old saying:
"If it looks too good to be true"
DELETED
harveer123 said:
Hello, did you ever receive this product in the end??
This would be really helpful information..
Thanks,
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Seriously??????? Ijust posted this a few minutes ago. Shouldnt i give them a week atleast for it to get here????
I will update if i get it
carhigh said:
Seriously??????? Ijust posted this a few minutes ago. Shouldnt i give them a week atleast for it to get here????
I will update if i get it
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Yeah I only just realised that my bad - i just joined this xda thing and noticed you've been a member since 2009 - mistook it for you purchasing and posting this in 2009.
Thanks though that will be pretty helpful.
Considering that the two color options are "black" and "white" (two non existant colors on the tf700), I'd say it's probably not real..
harveer123 said:
Yeah I only just realised that my bad - i just joined this xda thing and noticed you've been a member since 2009 - mistook it for you purchasing and posting this in 2009.
Thanks though that will be pretty helpful.
Click to expand...
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LOL ok then. Makes sense. But yeah i will post once i get it and check it out and make sure its whats advertised. I hope it comes, and it would be helpful if anyone ordered from there and got what they ordered, whatever the order was for.
carhigh said:
LOL ok then. Makes sense. But yeah i will post once i get it and check it out and make sure its whats advertised. I hope it comes, and it would be helpful if anyone ordered from there and got what they ordered, whatever the order was for.
Click to expand...
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Yeah I know what you're saying I've been trying to look for the same thing, they're apparently selling iPhone 5's for £300 - BARGAIN OF THE YEAR! If it's legit that is... Cheers mate hopefully this'll help!! Good luck!!! I look forward to the *hopefully* all clear (Y)
EDIT: Should point out - a good observation on the Black/White colour availability on ALL products across the website but I done some searching they've been up as a website for about 28 days - no reviews - so looks like we're the guinea pigs of this site so we'll find out soon enough.. I checked it through this: scamadviser.com/ - go to 'check webiste' and type in www[dot]easyelectronicstore[dot]com
SECOND EDIT: I know I keep editing but I'm realising more bits and pieces that may help put two and two together. From a programmers point of view; adapting on the above colour availability 'black and white' across the site.. the actual 'Availability' read's 'In stock' as a drop down box. This should not be the case as the customer cannot choose whether something is in stock or not but we should only be able to view this information. So either poorly designed web pages or scam. - I've been talking to a 'representative' and they're saying all the right things but I guess overall we'll just have to wait and see..
BTW, i found this thru the google shopper app on my phone. Otherwise i can not find any other info on this retailer
Is the store located in U.S.A. ?
Sent from my HTC Sensation XE with Beats Audio Z715e using xda premium
r3p34t3r said:
Is the store located in U.S.A. ?
Sent from my HTC Sensation XE with Beats Audio Z715e using xda premium
Click to expand...
Click to collapse
The site says locations in Virginia and the UK...
Still say it looks shady...
I just looked the site up a few minutes ago & I was concerned about the contact number, it's a cell/mobile phone number not a direct land-line,which would raise my suspicions, I sincerely do hope ALL goes well & your product reaches you though I am concerned....
P.s.why don't you give them a call on the phone number the site gives you?(I didn't include it in my post incase I done something wrong)
Do not order from this website
Easyelectronicstore.com is REMARKABLY a lot like superstoregadgets.com both websites have both US and UK addresses (although superstoregadgets.com didn't have a US address a month ago) I was really excited about the price at first too since it was so cheap but when I went through their checkout process just to see how much they would charge for shipping I received an email saying this:
"We thank you for your order# (New ASUS Transformer Pad Infinity TF700 64GB 10.1" Android Tablet), and we want to inform you that your order has been received and confirmed, packed and will soon be ready for shipment, but we are unable to process your credit card because of the issues we are presently facing with our credit card processor, due to large volume of order we are receiving at this promo period, and no COD anymore, to complete this order, we need to receive your payment before we can ship out your order, all payments are to be made via Online Money Transfer (Western Union or Money Gram)."
Funny thing was...I never even entered any payment information yet. So I did some searching and the UK address for superstoregadgets had been used by several other online stores in the past and people had ordered stuff from them and never received their products.
Easyelectronicstore.com doesn't even have any certifications. Just a picture of a "safe and secure" badge on the page that doesn't even link to any agency that would support any confirmation that the site is legit. Just like with superstoregadgets.com when you search for the address on google you get no other indication that the website has an online presence or notoriety.
I SERIOUSLY BELIEVE THAT EASYELECTRONICSTORE.COM IS A SCAM. IF YOU HAVE ORDERED FROM THEM I WOULD SUGGEST IMMEDIATELY TRYING TO GET YOUR MONEY BACK AND I WOULD SUGGEST INVESTIGATING INTO POSSIBLY PUTTING A FRAUD ALERT ON THAT CARD.
It's better to be safe than sorry.
Yeah I think it is a scam. Luckily used cc instead of debit so I should be good to go. Gonna wait till tuesday and if I dont have anything from them im gonna try and call and then ill call my cc co.
My wife got the chat invite again today when she was out and it disapeared before she could get a screen shot for me.
Yup just got the email asking for wire transfer. She is calling then cc co in a bit
Well bud thanks for flagging this dodgy company for the rest of us ,suppose it was to good to be true....
Sent from my HTC Sensation XE with Beats Audio Z715e using xda premium
"Yeah we have a minor issue with legitimate transaction methods not currently being done at our store, just send over a ball of twenties and we will get right on that super-special sale we have going right now... Send it by tonight and we will throw in a dock for free!"
Yea you know something is up when a professional email from customer service is just one giant run-on sentence with improper grammar.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Updated title hope it shows up in Google searches for others.
Cancled cc and put that to rest.
Amazon seems to be out of stock. I got time so ill keep watching
How much did the charge for the tablet on their site?

[Q] UK RMA Process

Delete Please, All sorted
Hi, did you get any joy? I've been in contact with Nvidia and I think I'm going through the RMA process. Last contact I had with them they requested my contact details and the Tablet product and serial numbers plus proof of purchase. I responded then received a reply telling me an account had been set up on the website. I can now login to track my support progress. I think I'm awaiting a response still as I've still not received any RMA information.
Be sure that there is a FedEx store near there where you live. Nvidia only works with FedEx, otherwise it will cost you some money!
Chris_c81 said:
Hi, did you get any joy? I've been in contact with Nvidia and I think I'm going through the RMA process. Last contact I had with them they requested my contact details and the Tablet product and serial numbers plus proof of purchase. I responded then received a reply telling me an account had been set up on the website. I can now login to track my support progress. I think I'm awaiting a response still as I've still not received any RMA information.
Click to expand...
Click to collapse
Hi Chris_c81, yes I had mine replaced from Nvidia, as mentioned in the other post you'll need FEDEX office near you to send the item. Address is of Netherlands. It took me around a week to get RMA instructions and then was expected to pay for delivery but I got in contact with on-line chat support and they sent me prepaid label.
Took the package to Fedex office and they sent it for me. Received a replacement in a week.
Hope this helps. All the best.
Thanks. So they have to receive your unit before they send replacement? Bah! That's a lot of time not playing VainGlory lol! Ok thanks. My RMA status at the moment has only just been forwarded to the RMA team. Looks like I have best part of a week then before I hear anything.
Fortunately two FedEx locations near me.
panesaam said:
Hi Chris_c81, yes I had mine replaced from Nvidia, as mentioned in the other post you'll need FEDEX office near you to send the item. Address is of Netherlands. It took me around a week to get RMA instructions and then was expected to pay for delivery but I got in contact with on-line chat support and they sent me prepaid label.
Took the package to Fedex office and they sent it for me. Received a replacement in a week.
Hope this helps. All the best.
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Hey mate, just received my RMA instructions. No prepaid label as expected. What exactly did you say to them to convince them to foot the cost? Thanks.
Emailed them back and they immediately sent through a prepaid postage label!
Chris_c81 said:
Emailed them back and they immediately sent through a prepaid postage label!
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Sorry Chris_c81,
I was away. Hence, didn't replied back. Good to know you hat it sorted. I had to do the same thing. Contacted support on live chat and asked them for prepaid label. They sent it through quickly.
panesaam said:
Sorry Chris_c81,
I was away. Hence, didn't replied back. Good to know you hat it sorted. I had to do the same thing. Contacted support on live chat and asked them for prepaid label. They sent it through quickly.
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No bother mate Its winging its way to the Netherlands today.
What was the turnaround (from you sending defective unit to you receiving new/refurbished unit)? I'm hoping that as its Monday, they receive Wednesday, process this week and I receive by Monday next week. If I'm really lucky, maybe by Saturday this week, but I doubt they'll turnaround that quickly
Chris_c81 said:
No bother mate Its winging its way to the Netherlands today.
What was the turnaround (from you sending defective unit to you receiving new/refurbished unit)? I'm hoping that as its Monday, they receive Wednesday, process this week and I receive by Monday next week. If I'm really lucky, maybe by Saturday this week, but I doubt they'll turnaround that quickly
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I got it back following week. Email came through stating it's on its way. I am sure it was a new unit. Checked through thoroughly for this including packaging. Very happy with it now. Working great.
panesaam said:
I got it back following week. Email came through stating it's on its way. I am sure it was a new unit. Checked through thoroughly for this including packaging. Very happy with it now. Working great.
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Sorry for all the questions! Do you get an email or anything when it's been sent back to you? Cheers!
Chris_c81 said:
Sorry for all the questions! Do you get an email or anything when it's been sent back to you? Cheers!
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Yes, you'll get an update as an email and Nvidia support page as well.
panesaam said:
Yes, you'll get an update as an email and Nvidia support page as well.
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I expect my replacement may take a little longer to send out. Coincidentally looks like Nvidia have just recalled a load of Shield Tablets!
http://www.engadget.com/2015/07/31/nvidia-shield-tablet-recall/?sr_share=facebook
I'm assuming they'll send me an unaffected replacement though.
Edit: Woo! Find out on Tuesday. Got my tracking number now.

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