I've just received an email to tell me the phone is out of stock and delivery will be 2-4 weeks!
I think that seems to be a stock mail that goes out after a pre-order,
i had the same, they did the same thing with the launch of the original nexus.
i called Vodafone to make sure that was the case and was assured that it was....still, you never know, the woman may have been lying to get me off the phone!
im gonna expect mine on the 19th but i wont be holding my breath just in case
I sent them an e-mail about not receiving my credit check response and they replied saying it was not in stock but the credit check was fine.
As long as i have it by Thursday i'll be happy.
I've had a reply back from VodafoneUK on Twitter..
We haven't been made aware of any stock delays. If there is any further info on this i'll be sure to let you know ^SM
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Click to collapse
I was hoping it was just an automated response as technically they don't have any in stock!
SeanCorky said:
I've had a reply back from VodafoneUK on Twitter..
I was hoping it was just an automated response as technically they don't have any in stock!
Click to expand...
Click to collapse
Yeah when I ordered mine they told me it would basically go straight out as it arrived to them so they will be 'out of stock' for a while, or at least until preorders are filled.
Yes, I got the "2-4 weeks" e-mail too but assumed it's just a generic e-mail.
When I spoke to Vodafone yesterday before placing my order, I asked if they had sold out of all their initial pre-order allocation. They said no, and that I would definitely get my phone on the 19th May.
My desire was out of stock when I pre ordered. Had to wait 2wks. Hope u guys get yours so u can tell us what you think.
I just sent a tweet to Vodafone uk asking if the Sensation was still on schedule for the 19th. They replied saying, 'yes, you will receive a dispatch email soon ^ER'. Sounds promising.
simacca said:
I just sent a tweet to Vodafone uk asking if the Sensation was still on schedule for the 19th. They replied saying, 'yes, you will receive a dispatch email soon ^ER'. Sounds promising.
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Click to collapse
Sounds good...im not allowing myself to get to excited tho....just in case
Glass is always half empty for me !
simacca said:
I just sent a tweet to Vodafone uk asking if the Sensation was still on schedule for the 19th. They replied saying, 'yes, you will receive a dispatch email soon ^ER'. Sounds promising.
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Click to collapse
Promising, but it could just be marketing bumpf. Fingers crossed!
Am I the only person collecting from store?
Sent from my HTC HD2 using Tapatalk
SeanCorky said:
Am I the only person collecting from store?
Sent from my HTC HD2 using Tapatalk
Click to expand...
Click to collapse
No, i shall hopefully be burning to the store on Thursday
Am collecting from store too. Hopefully this week
Peeps who ordered online usually get screwed when it comes to delivery time as it's like a different sales division. Typically online team have so many phones to sell, but the telephone team also get so many phones to sell and the high street shops have so many. They WON'T dip into one another stock levels.
I got stung when pre-ordering the HD2 early on, only to find, people ringing customer services on the day of release were receiving their phone the very next day. Infuriated, I cancelled my online order, as I got a sorry we are out of stock email. And re-ordered by telephone. Was a bit of a ball-ache doing this on the phone, as you had to speak to different sales teams on the phone.
My advice is to keep ringing the telephone team and when they say they have stock, get it ordered.
I'm going after work on Thursday, hopefully make it before it closes at 17:30!
I managed to pre-order mine over the phone, only had the confirmation to say that my order had been processed! Hoping to get the dispatch email tomorrow! Last exam tomorrow, so I can play with my new toy on Thursday
madindehead said:
I managed to pre-order mine over the phone, only had the confirmation to say that my order had been processed! Hoping to get the dispatch email tomorrow! Last exam tomorrow, so I can play with my new toy on Thursday
Click to expand...
Click to collapse
Chuffed for ya mate, let us all know how good it is. I've decided to wait until after my honeymoon to get one in mid june. Nothing like being stuck outside the country to stop any impulse buying... agony lol
I'm collecting mine in store too, hopefully on Thursday!
SeanCorky said:
Am I the only person collecting from store?
Sent from my HTC HD2 using Tapatalk
Click to expand...
Click to collapse
No, getting mine from shop too.
I thought I would have had an email by now as I thought it was going to take a day or 2 from email to me getting hold of it...and they said I would get it *by* the 19th
I think I'm going to wait until it's out in the Netherlands to see if the rumour of 16GB internal memory is correct. I'm highly sceptical but you never know.
Related
I just received a call from USA Mobile Planet asking for confirmation on my credit card info for the Polaris order. Apparently, they ARE getting some in next Monday/Tuesday. (Dec. 24th-26th) They needed to know who still wanted theirs and they are getting on a small shipment. Checking their list and checking it twice.
I will let you know if I receive anything -
Please let us know as soon as possible. Actually, let us know if they charge your card. If I'm not mistaken, you should incur a charge only when they're ready to ship your item to you. Keep us informed.
luckycris0 said:
Please let us know as soon as possible. Actually, let us know if they charge your card. If I'm not mistaken, you should incur a charge only when they're ready to ship your item to you. Keep us informed.
Click to expand...
Click to collapse
Will do - I am curious to see if they get them. Stay tuned !!
joeyyoung said:
I just received a call from USA Mobile Planet asking for confirmation on my credit card info for the Polaris order. Apparently, they ARE getting some in next Monday/Tuesday. (Dec. 24th-26th) They needed to know who still wanted theirs and they are getting on a small shipment. Checking their list and checking it twice.
I will let you know if I receive anything -
Click to expand...
Click to collapse
I think we're in luck! OnTheGoSolutions is shipping the last week of the year!!! I pre-ordered from there, will also keep you posted.
One
I have one lol, just in front of me on my desk
Looks pretty good, same feeling than touch but the silver plate on top is pretty but seems fragile
eurorpeen said:
I have one lol, just in front of me on my desk
Looks pretty good, same feeling than touch but the silver plate on top is pretty but seems fragile
Click to expand...
Click to collapse
Brag, why don't you? Where did you get it from?
eurorpeen said:
I have one lol, just in front of me on my desk
Looks pretty good, same feeling than touch but the silver plate on top is pretty but seems fragile
Click to expand...
Click to collapse
You lucky person!!
I hope to get mine next week. I can't tell yet but my credit card statement looks like Mobile Planet billed me. If so, it should be shipped next week. Yahoo!
joeyyoung said:
You lucky person!!
I hope to get mine next week. I can't tell yet but my credit card statement looks like Mobile Planet billed me. If so, it should be shipped next week. Yahoo!
Click to expand...
Click to collapse
Just spoke to expansys (mobileplanet) stated that HTC has shipped to them but to not expect delivery of phone next week due to the holidays and customs. He told me to expect delivery between the Dec 31st and Jan 4th. No info on quantity they will be receiving.
Got my confirmation call from OnTheGoSolutions today... My Polaris will be shipped next week Thursday (dang holidays). I was told that their shipment has already came in. I don't know how many they have but I know they have mine (or so they say). I should be getting it before next year.
turcomora said:
Just spoke to expansys (mobileplanet) stated that HTC has shipped to them but to not expect delivery of phone next week due to the holidays and customs. He told me to expect delivery between the Dec 31st and Jan 4th. No info on quantity they will be receiving.
Click to expand...
Click to collapse
Thanks for the details. I can't wait.
Mobile Planet getting some next week??
joeyyoung said:
Thanks for the details. I can't wait.
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Click to collapse
Mine still shows pre order status with date as Jan 21st. When called mobile planet they said they are getting stock from HTC only after jan 16th.. Lots of confusion. I would be delighted if got mobile before 20th atleast for sure..
Keep me posted....
I just got off the phone with OnTheGoSolutions. It appears that their shipment hasn't came in yet but I was told they're expecting it today or tomorrow. I don't know what to expect! Last week, a rep told me they got them in... but this was also the same person that said she would upgrade my shipment to Fed-Ex 2 day free of charge - I was charged - Needless to say: this rep told me that the units will be shipped the day they get them in.
Will keep you posted
Message from On the go Soulution today:
Hi,
Is my order for the HTC Touch cruise still set to ship on thursday?Response:
Absolutely!
Yeehaw!
OnTheGoSolutions
kipmast said:
Message from On the go Soulution today:
Hi,
Is my order for the HTC Touch cruise still set to ship on thursday?Response:
Absolutely!
Yeehaw!
Click to expand...
Click to collapse
Just got my tracking number from them a few minutes ago.
is onthegosolution shipping the silver or black version?
Very much confused!!!
Just got a call from onthegosolutions and they are now saying due to custom clearance don't expect shipment before next wednesday.
They are shipping black version.
Irony is they are saying the same thing for the last week also.
HTC Polaris Delivered today via FedEx
Oh yea!!
What a surprise. I called Beth at OntheGoSolutions and she said they are coming in any day now and to wait for a tracking number. Then today, Thursday at 12:02pm FedEx delivered it. So OnetheGoSolutions has received them and I have received mine. I am in Austin, Texas by the way.
I will do the un-boxing later - New thread for that -
Enjoy -
Just curious
Just spoke to OnTheGoSolutions. I was told they got partial shipment in: hopefully customs will release the remaining tonight... if so, they will be shipped tomorrow. If this isn't the case, they will be shipped out next week sometime.
To those that has already received their unit, were you given a Fed-Ex tracking number? And for those that have their tracking number but no Polaris, are you able to track it?
Lucky you.....
joeyyoung said:
Oh yea!!
What a surprise. I called Beth at OntheGoSolutions and she said they are coming in any day now and to wait for a tracking number. Then today, Thursday at 12:02pm FedEx delivered it. So OnetheGoSolutions has received them and I have received mine. I am in Austin, Texas by the way.
I will do the un-boxing later - New thread for that -
Enjoy -
Click to expand...
Click to collapse
Lucky Owner... Eagerly waiting for videos from you man... .
Fed Ex tracking
I also got a call from On the go today and they said I would receive one of the "last" units that are not stuck in customs. Just a few minutes ago I recieved the Fed Ex tracking and it's on schedule for Friday delivery. I never thought I would be so stoked about getting a new phone... I hear these are the Black versions?? That would top it off !
this is getting kinda boring...i check these forums on average every 30mins... somebody help me!!!!! i need a new game or something...
Go look at guild wars 2, pre order now and get beta access. It is no monthly fee to
Sent from my SPH-D700 using XDA
chaosjh said:
this is getting kinda boring...i check these forums on average every 30mins... somebody help me!!!!! i need a new game or something...
Click to expand...
Click to collapse
You can read the grossly exaggerated horror stories, endlessly repeated duplicate posts, and emotional circular ranting taking place on the One X forum. It's quite entertaining. There's one thread discussing graphics issues that's rambled on for 50+ pages without a shred of anything substantive to discuss. I come to the XL forum to get away from it.
chaosjh said:
this is getting kinda boring...i check these forums on average every 30mins... somebody help me!!!!! i need a new game or something...
Click to expand...
Click to collapse
I know how you feel, Im doing the same thing! Trying to cut back though because I feel like it is making the wait longer...
Sent from my MB860 using Tapatalk 2
chaosjh said:
this is getting kinda boring...i check these forums on average every 30mins... somebody help me!!!!! i need a new game or something...
Click to expand...
Click to collapse
Same here. The wait is killing me!
Youtube... Just avoid the weird part, unless you're into that.
I'm not much help, I've wasted the last few weeks of my life on here constantly, lol!
americasteam said:
Same here. The wait is killing me!
Click to expand...
Click to collapse
I hearby banish you for saying same here what now yeah that's what I thought (something to entertain us)
Sent from my dying atrix
Hank and Katherine play super mario bros. Watch it, they suck so much it's hilarious.
we're all going to have to band together and wait. My unit is coming in next friday. 9 days, 9 days.
Thinking about preordering mine tomorrow
Sent from my SGH-I897 using Tapatalk
UMGixxer said:
Thinking about preordering mine tomorrow
Sent from my SGH-I897 using Tapatalk
Click to expand...
Click to collapse
I would just try to pick it up that Sunday...if its back ordered, your going to get it later than us, u less, you go through att.
Sent from my SGH-I777 using XDA
Artimus009 said:
I would just try to pick it up that Sunday...if its back ordered, your going to get it later than us, u less, you go through att.
Sent from my SGH-I777 using XDA
Click to expand...
Click to collapse
It's not really backordered. It's just the system being wonky because it's a pre order. If you pre order through AT&T and you get the email stating you'll get it shipped on May 2nd, you're fine.
And as long as you order your phone before 4pm EST on the 2nd, you should get it. But to be safe, just do it on the 1st. haha
This phone is popular in the tech world, but it's no iPhone. They'll have stock.
vioalas said:
It's not really backordered. It's just the system being wonky because it's a pre order. If you pre order through AT&T and you get the email stating you'll get it shipped on May 2nd, you're fine.
And as long as you order your phone before 4pm EST on the 2nd, you should get it. But to be safe, just do it on the 1st. haha
This phone is popular in the tech world, but it's no iPhone. They'll have stock.
Click to expand...
Click to collapse
i got no email yet about being shipped on the second
expertzero1 said:
i got no email yet about being shipped on the second
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Click to collapse
It doesn't say it in your order confirmation? This is an excerpt of what I got.
"Your order is scheduled to be shipped on May/02/2012. Orders received after 3 p.m. CST will be processed the next business day. All orders are processed on a first-come, first-served basis. You will receive a confirmation email when your order is ready to ship."
vioalas said:
It doesn't say it in your order confirmation? This is an excerpt of what I got.
"Your order is scheduled to be shipped on May/02/2012. Orders received after 3 p.m. CST will be processed the next business day. All orders are processed on a first-come, first-served basis. You will receive a confirmation email when your order is ready to ship."
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Click to collapse
nah my order was premiere...
Just got a email order confirmation, says on or before the 6th, no email since.
The 6th is a Sunday, so you'll get it the 4th. All is well.
vioalas said:
The 6th is a Sunday, so you'll get it the 4th. All is well.
Click to expand...
Click to collapse
if not i will kill 1 kitten everyday until i get it
Yeah same boat I'm in. I'm getting impatient but my phone won't get here till the 9th nothin I can do about it
Sent from my SGH-I997 using xda premium
Artimus009 said:
I would just try to pick it up that Sunday...if its back ordered, your going to get it later than us, u less, you go through att.
Sent from my SGH-I777 using XDA
Click to expand...
Click to collapse
Im gonna preorder through at&t
I pre-ordered (through AT&T) on Sunday, and the email I got says "expected to be delivered by May 4th, 2012" That's more than a week away....
I'm using my wife's upgrade, and when I went to see about the Radio Shack offer ($50 less), they said that the phone had to be on the number it was purchased on for 31 days or they'd charge the full price of the phone to my card.
Just received an interesting e-mail that seems to hint that my Premier order won't be delivered until AFTER May 6......
http://oi46.tinypic.com/bdv639.jpg
Anyone know if the Lumia or any past Sunday launch phones had a similar e-mail but still received their orders early?
I received the same exact email. My impatience is strong today...
It's called Under Promise and Over Deliver. This happened to me when I preordered my Galaxy Note.
just got the email as well fingers still crossed for the 4th
Sent from my SGH-I897 using XDA
dmbrown81 said:
It's called Under Promise and Over Deliver. This happened to me when I preordered my Galaxy Note.
Click to expand...
Click to collapse
Was it the same exact email? You still got it Friday?
dmbrown81 said:
It's called Under Promise and Over Deliver. This happened to me when I preordered my Galaxy Note.
Click to expand...
Click to collapse
It's a good way for ATT to receive some "positive attention". To be fair, when you purchased the phone, it even said the shipment date is may 2nd.
I received the same email. I better be receiving it on Friday.
Its impossible for Sunday delivery. So it's Friday or Saturday!
For what its worth the premier rep that I talked to said the phone would be delivered on friday, she even gave me a cut off date in which to preorder by to have it by friday.
Well according to the email it's not so obvious that they will ship it before.
It says as early as May 6th aka not before that.
UMGixxer said:
For what its worth the premier rep that I talked to said the phone would be delivered on friday, she even gave me a cut off date in which to preorder by to have it by friday.
Click to expand...
Click to collapse
Well I'm glad you called to see what's up. That's reassuring. I was about to call myself.
ergela said:
Was it the same exact email? You still got it Friday?
Click to expand...
Click to collapse
I got mine on 2/17/12 at 2:30 when I thought it was coming on the 21st
expertzero1 said:
Its impossible for Sunday delivery. So it's Friday or Saturday!
Click to expand...
Click to collapse
I got the same email above, and I read "as early as may 6th" meaning I won't see it before May 6th. There is a whole different context when compared to "on or before may 6th"
Thread closed as there is already a Shipping thread opened.
Has anyone in the UK received their pre-order today?
Waiting on mine, but I'm worried that the status on the Microsoft webstore hasn't budged and it still says "Pre-Order 02/11/2012" despite me getting an email saying that I should still receive my tablet on the 26th. I also called the number for the Microsoft store today and although they couldn't not give me a tracking number, they said I would receive it today.
I'd hate to wait in all day for something that isn't go to arrive!
foxmeister said:
Has anyone in the UK received their pre-order today?
Waiting on mine, but I'm worried that the status on the Microsoft webstore hasn't budged and it still says "Pre-Order 02/11/2012" despite me getting an email saying that I should still receive my tablet on the 26th. I also called the number for the Microsoft store today and although they couldn't not give me a tracking number, they said I would receive it today.
I'd hate to wait in all day for something that isn't go to arrive!
Click to expand...
Click to collapse
I called them today in the UK and they told me after the 2nd, you won't get it today. enjoy your week end, the 2nd will arrive soon !
jeux_1 said:
I called them today in the UK and they told me after the 2nd, you won't get it today. enjoy your week end, the 2nd will arrive soon !
Click to expand...
Click to collapse
When did you order? Mine was ordered on the 17th with a delivery date of the 26th.
There won't be anyone at home at all on the 2nd, so I shall be peeved if the delivery date has shifted given that they emailed me to say it would be delayed until the 2nd, and then emailed again to say that the earlier email was a mistake and my original delivery date still stood.
I'm not at all hopeful it will arrive today, but the woman I spoke to this morning (after being on hold for nearly 30 minutes!) was adamant that I would. The very fact that I've not seen a single post from someone in the UK who has received their Surface makes me very sceptical though.
Thanks,
Dave
foxmeister said:
When did you order? Mine was ordered on the 17th with a delivery date of the 26th.
There won't be anyone at home at all on the 2nd, so I shall be peeved if the delivery date has shifted given that they emailed me to say it would be delayed until the 2nd, and then emailed again to say that the earlier email was a mistake and my original delivery date still stood.
I'm not at all hopeful it will arrive today, but the woman I spoke to this morning (after being on hold for nearly 30 minutes!) was adamant that I would. The very fact that I've not seen a single post from someone in the UK who has received their Surface makes me very sceptical though.
Thanks,
Dave
Click to expand...
Click to collapse
I have booked later than u but the email saying it will be pushback on the 2nd that was sent by mistake make me feel it wasn't a mistake.
I have a feeling the customer service has no control of when it is shipped or what is happening.
2 days ago, I was trying to cancel my surface (change of heart) I rang and they told me that it was in the warehouse in process of shipping so it couldn't get cancelled.
2 days later they told me it will be ship next week. (didn't ask for cancellation this time)
I hope it can arrive before the 2nd for you, I am ok to wait until next week.
It will also give me the time to see the nexus 10 and maybe change my mind again
foxmeister said:
When did you order? Mine was ordered on the 17th with a delivery date of the 26th.
There won't be anyone at home at all on the 2nd, so I shall be peeved if the delivery date has shifted given that they emailed me to say it would be delayed until the 2nd, and then emailed again to say that the earlier email was a mistake and my original delivery date still stood.
I'm not at all hopeful it will arrive today, but the woman I spoke to this morning (after being on hold for nearly 30 minutes!) was adamant that I would. The very fact that I've not seen a single post from someone in the UK who has received their Surface makes me very sceptical though.
Thanks,
Dave
Click to expand...
Click to collapse
If it's any consolation, things aren't better in Germany. Ordered mine on the 17th and my order sill states that it will be delivered until October 26th, but as of now, no Surface has arrived. I also have not seen any reports that anyone in Germany has received it...
Reihnold said:
If it's any consolation, things aren't better in Germany. Ordered mine on the 17th and my order sill states that it will be delivered until October 26th, but as of now, no Surface has arrived. I also have not seen any reports that anyone in Germany has received it...
Click to expand...
Click to collapse
It's looking increasingly like MS missed the boat on the Surface launch in Europe (at the very least).
There's still time of course, the day isn't over yet, but given how long they've had to get this right it would be a very poor showing if they fail to get it out of the door.
Regards,
Dave
foxmeister said:
It's looking increasingly like MS missed the boat on the Surface launch in Europe (at the very least).
There's still time of course, the day isn't over yet, but given how long they've had to get this right it would be a very poor showing if they fail to get it out of the door.
Regards,
Dave
Click to expand...
Click to collapse
lol, you all sound like kids who don't want to accept the reality lol.
guys/girls uk/germany the surface will not arrive today ! like suddenly 10000 surface being delivered at 4pm lol.
we'll play with our new toy next week, less than 7 sleeps to go...
Now it gets wild (at least in Germany): The German tech site Winfuture reports that some orders have been canceled by the Microsoft store, because of technical failures... The support says that those with canceled orders should place new orders, but then they will face the current 3 week delay. There is also a report of a customer whose order has been canceled.
Either Microsoft was overwhelmed by orders or they have a serious problem with the store and/or the delivery process...
jeux_1 said:
lol, you all sound like kids who don't want to accept the reality lol.
Click to expand...
Click to collapse
Not at all - I've no problem accepting reality, but I've also every right to be pissed off when I've arranged to be at home to receive something that was supposed to be delivered today, having also been told this morning by customer services that I should expect delivery today.
Being pissed off won't change anything of course, but given how MS first sent out an email saying orders would be delayed, and then retracted that email, it shows a deep lack of respect for their customers to delay again without sending out some sort of communication.
Regards,
Dave
I have received...
...an email giving me £50 coupon for the online store because of the email that was sent out by mistake.
jeremy.head said:
I have received...
...an email giving me £50 coupon for the online store because of the email that was sent out by mistake.
Click to expand...
Click to collapse
Just received that email myself. Considerably less irritated now!
Sent from my GT-N7100 using Tapatalk 2
Well done Microsoft for stepping up to the plate and making good! I could've got £20 and been happy!
Sent from my GT-N7100 using Tapatalk 2
I'm absolutely appalled and devastated about the complete lack of support for UK surface customers.
I pre-ordered mine as soon as I possibly could, I phone up yesterday because I received an email saying that my pre-order had been cancelled. I've been basically told that it was a computer system error (this isn't encouraging) and that it has happened with a few people. I was basically given the options of re-ordering, which can now take a month for delivery, or "drop into my local Microsoft store". The customer service representative didn't even take time to consider that Microsoft is so narrow minded that they only have Microsoft stores in America, but hey, what's an 8 hour plane trip just to get my surface tablet on time?
To add insult to injury, I asked them to reorder, and no matter which card I try to use, it just throws me and the customer support team error after error, it's almost as if my account has been blocked! They only offered to email the error to their teach support team (I haven't heard anything back yet).
Finally I had a great surprise to find that, despite the fact that my order is cancelled, Microsoft haven't released their greed grasp on the money in my account, so I have £500 effectively missing from my account because of Microsofts 'computer system error'.
I've gotten round the re-ordering problem by using a different Live ID, but I almost feel cheated by Microsoft, if I hadn't been waiting so long for this I would have just gone for an iPad (which I can guarantee would have arrived on time) or one of the alternative windows 8 RT tablets.
If my money hasn't been released on Monday I think i'll have to just contact my solicitor/trading standards, as there is no reason why Microsoft should have my money since it was cancelled before it was charged.
It's times like this why I can understand why we have so many apple fanboys, yes they are over-priced, yes they are borderline evil, but they never basically say 'screw you because your not in america'.
After my laptop finally sold on eBay yesterday I went ahead and bought a Surface.
So my order date is 27/10, Had to buy the more expensive 64gb version as the store claimed there was a 3 week wait for both 32gb versions.
My status is Order in Process, there's no estimated delivery date or anything like that, I'm guessing because it was technically not a preorder.
Hoping it gets shipped out tomorrow, for Tuesday, but I'm guessing that's a bit optimistic.
brummiesteven said:
After my laptop finally sold on eBay yesterday I went ahead and bought a Surface.
So my order date is 27/10, Had to buy the more expensive 64gb version as the store claimed there was a 3 week wait for both 32gb versions.
My status is Order in Process, there's no estimated delivery date or anything like that, I'm guessing because it was technically not a preorder.
Hoping it gets shipped out tomorrow, for Tuesday, but I'm guessing that's a bit optimistic.
Click to expand...
Click to collapse
Ordered on 26th as well. Wanted it soon so ordered the 64gig, if they don't ship it my tuesday .. I ll call them up and ask for a 50gbp coupon since it said expedited delivery and no wait on this version.
udayrulz said:
Ordered on 26th as well. Wanted it soon so ordered the 64gig, if they don't ship it my tuesday .. I ll call them up and ask for a 50gbp coupon since it said expedited delivery and no wait on this version.
Click to expand...
Click to collapse
Hopefully we'll get E-mails tomorrow saying it's been dispatched, for delivery on Tuesday.
I've not ordered one yet but was planning to go have a look at the Experience Centre (read RoadShow) that was planned for Clapham London this coming weekend. Looking at Microsofts website this morning I see they've taken all the UK experience centres off the list so I reckon that no stock is in the country yet:
Some good news for those of us in the UK! Despite me calling this morning querying why my 'Order in Progress' had now vanished(!) from the MS Store website, and being told that it was there and will be dispatched 'soon' - my Surface arrived minutes later! It must have been dispatched on Friday. The accessories I ordered haven't come, so I guess they'll follow - I can wait though. I've only had a few hours with it, as I'm also trying to work, but it seems great. Looking forward to someone on here hacking the secure boot/digital certificate thing so we can run ARM compiled desktop apps
Hope you all get yours soon! :good:
Backflipping said:
Some good news for those of us in the UK! Despite me calling this morning querying why my 'Order in Progress' had now vanished(!) from the MS Store website, and being told that it was there and will be dispatched 'soon' - my Surface arrived minutes later! It must have been dispatched on Friday. The accessories I ordered haven't come, so I guess they'll follow - I can wait though. I've only had a few hours with it, as I'm also trying to work, but it seems great. Looking forward to someone on here hacking the secure boot/digital certificate thing so we can run ARM compiled desktop apps
Hope you all get yours soon! :good:
Click to expand...
Click to collapse
What was the date of your original order?
Thanks,
Dave
My order still stays in process. I called this morning and asked have any Surfaces been shipped to UK customers. He told me yes. I ordered virtually on launch day. Still no joy
Delete Please, All sorted
Hi, did you get any joy? I've been in contact with Nvidia and I think I'm going through the RMA process. Last contact I had with them they requested my contact details and the Tablet product and serial numbers plus proof of purchase. I responded then received a reply telling me an account had been set up on the website. I can now login to track my support progress. I think I'm awaiting a response still as I've still not received any RMA information.
Be sure that there is a FedEx store near there where you live. Nvidia only works with FedEx, otherwise it will cost you some money!
Chris_c81 said:
Hi, did you get any joy? I've been in contact with Nvidia and I think I'm going through the RMA process. Last contact I had with them they requested my contact details and the Tablet product and serial numbers plus proof of purchase. I responded then received a reply telling me an account had been set up on the website. I can now login to track my support progress. I think I'm awaiting a response still as I've still not received any RMA information.
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Hi Chris_c81, yes I had mine replaced from Nvidia, as mentioned in the other post you'll need FEDEX office near you to send the item. Address is of Netherlands. It took me around a week to get RMA instructions and then was expected to pay for delivery but I got in contact with on-line chat support and they sent me prepaid label.
Took the package to Fedex office and they sent it for me. Received a replacement in a week.
Hope this helps. All the best.
Thanks. So they have to receive your unit before they send replacement? Bah! That's a lot of time not playing VainGlory lol! Ok thanks. My RMA status at the moment has only just been forwarded to the RMA team. Looks like I have best part of a week then before I hear anything.
Fortunately two FedEx locations near me.
panesaam said:
Hi Chris_c81, yes I had mine replaced from Nvidia, as mentioned in the other post you'll need FEDEX office near you to send the item. Address is of Netherlands. It took me around a week to get RMA instructions and then was expected to pay for delivery but I got in contact with on-line chat support and they sent me prepaid label.
Took the package to Fedex office and they sent it for me. Received a replacement in a week.
Hope this helps. All the best.
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Hey mate, just received my RMA instructions. No prepaid label as expected. What exactly did you say to them to convince them to foot the cost? Thanks.
Emailed them back and they immediately sent through a prepaid postage label!
Chris_c81 said:
Emailed them back and they immediately sent through a prepaid postage label!
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Sorry Chris_c81,
I was away. Hence, didn't replied back. Good to know you hat it sorted. I had to do the same thing. Contacted support on live chat and asked them for prepaid label. They sent it through quickly.
panesaam said:
Sorry Chris_c81,
I was away. Hence, didn't replied back. Good to know you hat it sorted. I had to do the same thing. Contacted support on live chat and asked them for prepaid label. They sent it through quickly.
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No bother mate Its winging its way to the Netherlands today.
What was the turnaround (from you sending defective unit to you receiving new/refurbished unit)? I'm hoping that as its Monday, they receive Wednesday, process this week and I receive by Monday next week. If I'm really lucky, maybe by Saturday this week, but I doubt they'll turnaround that quickly
Chris_c81 said:
No bother mate Its winging its way to the Netherlands today.
What was the turnaround (from you sending defective unit to you receiving new/refurbished unit)? I'm hoping that as its Monday, they receive Wednesday, process this week and I receive by Monday next week. If I'm really lucky, maybe by Saturday this week, but I doubt they'll turnaround that quickly
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I got it back following week. Email came through stating it's on its way. I am sure it was a new unit. Checked through thoroughly for this including packaging. Very happy with it now. Working great.
panesaam said:
I got it back following week. Email came through stating it's on its way. I am sure it was a new unit. Checked through thoroughly for this including packaging. Very happy with it now. Working great.
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Sorry for all the questions! Do you get an email or anything when it's been sent back to you? Cheers!
Chris_c81 said:
Sorry for all the questions! Do you get an email or anything when it's been sent back to you? Cheers!
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Yes, you'll get an update as an email and Nvidia support page as well.
panesaam said:
Yes, you'll get an update as an email and Nvidia support page as well.
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I expect my replacement may take a little longer to send out. Coincidentally looks like Nvidia have just recalled a load of Shield Tablets!
http://www.engadget.com/2015/07/31/nvidia-shield-tablet-recall/?sr_share=facebook
I'm assuming they'll send me an unaffected replacement though.
Edit: Woo! Find out on Tuesday. Got my tracking number now.