Hey there all. Just got my Transformer last Thursday and it's now running on the leaked 3.1 Honeycomb update. My TF is still rooted as well, as per a modified version over at the Transformer Development sub-forum.
Anyways, I have a big question regarding the 3.5mm audio jack of the device. Back when it was pure stock, it was working fine and audio playback was good. However, ever since I've rooted it and installed new ROMs its output has been drastically reduced to mere static and slurred sounds. Any ideas on what process within the rooting/flashing has gone wrong? I've already done these methods but so far, no luck:
- Rebooting the Transformer
- Hard reset via 10-second Power button + Volume Down button
I have yet to do a full cache and data wipe, and those are my last resort. I have a backup though in case it still won't work. It would be disappointing if this is a problem of the hardware itself, meaning I have to return the device which is kinda a no-go for me. Any suggestions would be appreciated. Thanks.
I had this same problem, though it wasn't related to root or anything else. The first time I used headphones at all, the quality was just awful. I restored back to factory settings and had the same issue.
ASUS ended up replacing it for me altogether.
j.bruha said:
I had this same problem, though it wasn't related to root or anything else. The first time I used headphones at all, the quality was just awful. I restored back to factory settings and had the same issue.
ASUS ended up replacing it for me altogether.
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So it's a possible hardware issue? I'll try a factory reset tomorrow morning after a NAND backup. If this fails, maybe I'll have to RMA it. So did you contact the supplier or ASUS directly? I'd rather not have it shipped, but whatever.
same problem here asus wants me to send them my 10 day old tablet for 2 weeks!! screw them. ive been waiting for a supervisor to call me back for 3 days now... It seems to work on and off after a couple reboots its fine then it doesn't work im am pretty mad because I use the tf as my car audio system
Well, did a factory reset and the problem is still there. I'm kinda bummered I may have to contact ASUS support for this; I hope the RMA process will be quick and hassle-free.
If anyone still has ideas on how to fix this, just let me know. I really don't want to return my Transformer but for this hardware problem it's not easy to ignore. It could be the issue with the 3.5mm contacts, or that the jacks aren't reaching the socket deep enough to secure a stable transmission.
Both of you guys want to keep the following in mind if you just bought it brand new as I suffered the exact same situation.
Being within the first 30 days of purchase, you are of course entitled to exchange the device where you purchased it...provided they have any in stock to exchange for you.
So! The way I justified it to myself was this: I can either wait until the retailer has another one to attempt an exchange, having to wait who-knows how long, OR, I can contact ASUS and have them repair it. It took about a week and a half, and they ended up replacing it with a new, sealed one anyway.
Yeah it sucks, but it's worth it, and you're not fighting the crowd of other people trying to buy one and potentially taking it out of the hands of people who haven't been able to grab one yet.
I have the option to either exchange the Transformer at Best Buy (they still have stocks online) or send the unit for RMA from ASUS. I'm gonna go for Best Buy since it's the easiest option so far; however, if they somehow won't take it back or it will take some time, I'll have a shot at an RMA as a fallback option.
If you do have to go the RMA route, be sure to let them know everything you did to troubleshoot the issue. I failed to mention I factory reset the device and was delayed my RMA# by another 48 hours because they suggested I try that first. Their next response had the RMA# and instructions. Good luck.
Related
Having felt lucky to receive a Transformer with seemingly no defects like those mentioned in other threads, it appears my luck has run out. I attempted to watch some videos with headphones tonight in bed and could not believe how awful the sound was. The sound was distorted, cracked constantly, and the volume was really low. I tried a different pair of headphones and it sounded exactly the same. Tried both of those headphones in my Nexus S and they sounded beautiful.
Has anyone else experienced this problem yet? I already put in an RMA request with ASUS as it sounds like it'll be near impossible to try to have Amazon exchange it.
Edit: I also tested multiple sound-emitting apps just to be sure it wasn't my media that was the problem, and again confirmed that it only sounded terrible through headphones.
Bump and a quick update. ASUS got back to me (just under their 48 hour response window) and suggested I perform a factory reset on it. One third my fault for not having mentioned I had already, one third ASUS's fault for assuming I wouldn't have thought of that first, one third the general public is for not knowing how to perform basic troubleshooting to make tech support think asking questions like that is appropriate.
Not too happy about this after going through what I did just to get one in the first place.
If you havent already, try the 10-12 second forced power off trick. It seems to fix a load of bugs strangely enough and its worth a try. Failing that, yes it sounds faulty.
So I bought finally bought an ASUS Transformer 16GB and the keyboard dock last week. I wanted to see how the device functioned unrooted, so everything is still running as stock. Needless to say, I have loved every part of the device, but I have lately experienced an issue.
So far the issue seems to manifest under as either of two conditions. One condition is if I have the tablet disconnected from the dock then connect it to the dock, the tablet screen cuts off and is unresponsive. This doesn't occur every time I dock the tablet, but maybe 50%. The second issue is that sometimes when I have had the tablet docked and unused for an amount of time it will display also cuts out and is unresponsive.
For each condition I have had to hold the power button down for around 20-30 seconds in order for the tablet to reboot, which works both docked and not docked. Afterward the tablet seems to work fine in or out of the dock until either of the above conditions are met again.
I called ASUS tonight and they suggested that I return the device for RMA, but I don't want to rush into an RMA since the tablet and keyboard still have about 6 days left on a full refund from Best Buy. ASUS customer service, as crappy as they can be sometimes, said that if the issue persists they wouldn't be able to provide a refund at all, that much was expected. Also that they would only replace the unit with a refurbished unit instead of a new one.
I am heavily leaning towards simply taking the Tablet and Keyboard Dock back to Best Buy for a full refund, but I wanted to consult with this community first. I have searched some of the forums for issues similar to this, but only really saw the already addressed issue with the keyboard battery, which is different from my issue.
Has anyone else here experienced a similar issue with the tablet and keyboard dock before? Is there a solution for the issue that I am ignorant to? I am probably going to return both items to Best Buy on Monday, but if you guys (and gals) were in my position what would you do?
Definitely, positively, absolutely return it back to Bestbuy. It's a nightmare to deal with RMA, all the avoidable waiting for the very least, shipping fee, unfixed issues, being put on hold... I would avoid RMA in every possible way.
Without hesitation, get it back to Best Buy. Even if you didn't mind the stories of dreadful RMA reports, the fact that your 20 day old TF101 would be replaced by a refurbished unit should tell you to run away.
ikeny said:
Definitely, positively, absolutely return it back to Bestbuy. It's a nightmare to deal with RMA, all the avoidable waiting for the very least, shipping fee, unfixed issues, being put on hold... I would avoid RMA in every possible way.
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It should be said that my experiencing with RMA'ing my dock for the battery drain fix was as smooth as butter and very, very swift.
It does seem that most of the RMA issues are with Asus in the US, rather than elsewhere (e.g. the EU). Of course, that doesn't help you in the US, but I thought I'd put it out there.
Regards,
Dave
My internal microphone isn't picking up any sound at all.
Is there an off button somewhere?
I don't see anything in the settings regarding the microphone,
and I've already tried rebooting the device, uninstalled touchpal & swype and then rebooted.
The only thing I can think of is to reset the device to factory settings (which I've not yet figure out how to).
But if anyone has any suggestions regarding this...
manhattan212 said:
My internal microphone isn't picking up any sound at all.
Is there an off button somewhere?
I don't see anything in the settings regarding the microphone,
and I've already tried rebooting the device, uninstalled touchpal & swype and then rebooted.
The only thing I can think of is to reset the device to factory settings (which I've not yet figure out how to).
But if anyone has any suggestions regarding this...
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Hi Manhattan. As far as the mic goes, i'm not sure. But for a factory reset just go to settings then backup/reset then at the bottom it should say factory reset.
darkwolfelite said:
Hi Manhattan. As far as the mic goes, i'm not sure. But for a factory reset just go to settings then backup/reset then at the bottom it should say factory reset.
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Welp, I have done a factory reset. I have sacrificed all my apps, settings and what not (unchecked the restore apps option) -and it was all for naught. The mic still doesn't record, and I have no idea why or what to do about it.
So what now?
I just purchased it less than three weeks ago,
and now I'm going to have to take it to Samsung and wait a few months to get it back?
What a piece of garbage this tablet is turning out to be.
Have you double checked all your various volume settings? Tried a different recording app or settings?
Thanks for the replies.
I have checked the sounds settings, to the best of my ability. I tried several apps (including the phone -which is the part that makes me most irate about it).
I suppose there could be something I could have overlooked,
but I would imagine the factory reset would have nixed anything I may have overlooked．
I'm so furious at myself for purchasing this, I just want to smash it to pieces.
Alas, that wouldn't solve anything, but leave me out the money I wasted on it and not have even this piece of sh*t to show for it.
Wow. Just return it or sell it. No need for drama.
toenail_flicker said:
Wow. Just return it or sell it. No need for drama.
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How can you say there is no need for the drama? Of course there is a need for the drama. The store where I purchased it has a ten day return policy. After that it's on the warranty to handle gripes. I needed the tablet for reliable and consistent use starting September 10th (tomorrow) and I purchased it on the 23 of August. That's sixteens days ago, which means my options are to send it to Samsung -and wait for however long it takes for them to get back to me.
Selling it as is... wouldn't that be a little dishonest to the buyer and costly to me?
What a more suitable setting for the drama, than this one?
I totally think this is worthy of busting out some wardrobe and props...
break out the orchestra, maestro!
Okay, but seriously... No one else is experiencing this?
I mean it's not exactly like I toss my tablet around or anything.
I can't figure out why the mic isn't working.
Is there no way to determine if it's hardware or software?
I haven't even rooted the thing.
I've done nothing but put it in a case that keeps it well sheltered.
Are these things just really of such poor build quality?
Anyone?
Anything?
manhattan212 said:
Okay, but seriously... No one else is experiencing this?
I mean it's not exactly like I toss my tablet around or anything.
I can't figure out why the mic isn't working.
Is there no way to determine if it's hardware or software?
I haven't even rooted the thing.
I've done nothing but put it in a case that keeps it well sheltered.
Are these things just really of such poor build quality?
Anyone?
Anything?
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Try and connect your headphones that came with your note and use an app that utilises the microphone, if this works, you probably have one with a faulty Mic or if it worked before, it has developed a fault.
As you seem to be the only one reporting the Mic not working, it may be that you do indeed need to send it back to Samsung if you cannot take it back to the retailer that you purchased it from . If I were you, I would try and take it back to the retailer and explain to them that you understand that it is a few days past their returns policy however if you speak to them nicely, they may exchange it for you out of good will.
HasC said:
Try and connect your headphones that came with your note and use an app that utilises the microphone, if this works, you probably have one with a faulty Mic or if it worked before, it has developed a fault.
As you seem to be the only one reporting the Mic not working, it may be that you do indeed need to send it back to Samsung if you cannot take it back to the retailer that you purchased it from . If I were you, I would try and take it back to the retailer and explain to them that you understand that it is a few days past their returns policy however if you speak to them nicely, they may exchange it for you out of good will.
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With the headphones on, the mic from the headsets works just fine.
I'm in China...
There is no "good will" here.
Here it's all about the money -cutthroat.
Any outs the store can take, the store will take.
If it's one hour over the tenth day;
It's going to have to go to Samsung.
Thanks for the reply
I thought it important to share this experience.
Background:
I purchased my tablet in Sept 2012, unlocked it, and after awhile, settled on a CleamRom version that hit the sweet spot and left it that way for 3 years. Recently I got curious about the current custom ROM's and, forgetting what I used to know, screwed up and soft-bricked the tablet. I recovered it by pushing the stock firmware back onto it, but that process relocked the tablet.
I tried the unlock tool for weeks but just kept getting the dreaded "network connectivity issue" error. I contacted Asus customer support, and to my surprise, they (EmmaZhang) tried to help. She said they reset something at the Asus database and to try again, unfortunately I had the same result.
I was told to get an RMA and send the tablet in (N American service center, Grapevine, TX), and with some reluctance, I did as advised. After about a week or so, I got an email with an invoice for $341 to replace the motherboard and I had to pay or they would send the tablet back. I had packed the tablet extremely well and was sure there was a mistake. Weeks of back and forth emails ensued, I won't get into the level of frustration I experienced with the different and frankly ignorant responses I received from them but I was told that the tablet would not boot to the OS, and the only way to proceed was to replace the motherboard, and I was constantly urged to pay the invoice amount or they would send the tablet back. I was also told emphatically that they do not help with unlocking a device (what's up with that EmmaZhang ?) Eventually, they got tired of my protests and sent the tablet back.
Guess what? The tablet boots just fine, it's exactly as it was when I sent it in, and to my surprise, the unlock tool worked first time, and I am happily running ZombiPop with 9000 Quadrant scores. What is my take on this? The level of incompetence and/or lack of communication would have to be so high that I can't believe it. I can only believe that this was a deliberate attempt to defraud me of $341, and I wonder how many times they've done this.
Believe want you want, but again, I thought it was important to bring this experience to light.
Moderator Edited
Post edited - selling is not permitted on XDA.
I've had similar happen with ASUS notebook repair. There are plenty of horror stories to be found on the net about that.
I sent in a notebook because of a defective LCD and they replaced the LCD with one that had a deep gouge in it. As if it had been sliced with a knife.
Hey friends. I posted here a few weeks back saying I was having issues with my Pixel freezing and restarting itself. I've already factory reset and reflashed. No dice. My warranty is out by a month so I can't get it replaced.
I have a friend who said he could replace the battery for $35 USD. It's a great price but I don't know that it's 100% the battery. I was hoping you all could maybe chime in and let me know what you guys think. It's very intermittent. It can happen when I'm watching a YouTube video or during a phone call. I've seen a lot of other people having this issue and I think it's crazy Google won't back there problem when it's a known issue. Any advice is appreciated.
Also, an unrelated question. I never seem to get the current security patches until the end of the month. I still don't have Feb. patch and my wife and a friend of mine have had it for a while.
Thanks!
Edit: More information
If the battery is charging and discharging properly, I don't know that I would attribute the freezing/restarting to the battery at all. The Pixel microphone defect could be one possible cause. It's a small crack in a solder joint that can intermittently cause the phone to freeze or reboot when it attempts to use audio. Just do a search for the issue and you should see some articles about the issue.
ForeverZ3RO said:
Hey friends. I posted here a few weeks back saying I was having issues with my Pixel freezing and restarting itself. I've already factory reset and reflashed. No dice. My warranty is out by a month so I can't get it replaced.
I have a friend who said he could replace the battery for $35 USD. It's a great price but I don't know that it's 100% the battery. I was hoping you all could maybe chime in and let me know what you guys think. It's very intermittent. It can happen when I'm watching a YouTube video or during a phone call. I've seen a lot of other people having this issue and I think it's crazy Google won't back there problem when it's a known issue. Any advice is appreciated.
Also, an unrelated question. I never seem to get the current security patches until the end of the month. I still don't have Feb. patch and my wife and a friend of mine have had it for a while.
Thanks!
Edit: More information
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Click to collapse
This has happened to me on a few sparse occasions, I've not found any particular trigger, but can confirm it is not the battery. I also highly recommend against doing a third party battery replacement on any phone that lacks a removable back honestly. I would recommend fully reflashing using the flash all file with the -w intact (back everything up obviously) a couple times. As far as the security patches they are released on the 5th of every month I believe. Manually checking for system updates may resolve your problem as the ota signal might just not be pushing to your device properly. If this doesn't work then you can always grab the factory image on the day of release and manually flash it (without the -w obviously).