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Just received my repaired MT4GS about an hour again, and I am just spitting nails about the absolute failure to communicate by the HTC Repair techs. Yes, this is a rant and a vent. You can move on to other posts if you don't want to read my growling and hissing.
I thought that the techs would make their diagnosis on the actual hardware malfunction of my phone (in a nutshell, I had weird condensation that occurred out of the blue, no exposure to moisture on my part, and then the display failed after four days of flickering), but no, their conclusion was that I had "the wrong software" on my phone. And for this they charged $185 for a new mainboard.
Yes, the phone was rooted/s-off with the most recent CWM, but once the display went bye-bye, I couldn't do much about it. And the state of the software did not cause the display failure! To top this off, when I asked--twice!--through the online e-mail form for a clarification of how they came to this conclusion, I never received an e-mail reply. I paid for the repair because I need my phone, and find out today that the morons called the cell number and left a message! Not my home phone, not via e-mail--the effin' cell number! For the phone they had in their hands! So an hour ago, I listened to this message, which I could barely hear with the volume maxed, and just about threw my phone across the room when the tech got to the "wrong software" part.
The new mainboard gives the phone a new serial number and new IMEI number, so it's like a new phone, but the trackpad button is weirdly angled up and the power button is a little floppy. And to add insult to injury, hboot is now 1.44.0013 and the software at version 1.55.531.3, so I have to figure out how to root with the stupid update, so I can get CWM back and restore from my last Nandroid backup.
So...pissed...off. Stupid, stupid HTC techs! Wrong software my a$$.
Okay. Rant finished. I'm off to find the rooting method for 1.55.531.3.
Siiiighhhhh --
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KingCheetah
Man, that sucks however it is commonly know that rooting voids your warranty If they find out. It still sucks though.
Sent from my Bulletproof_Doubleshot using XDA App
Major suckage...yep
My understanding was that gaining root/s-off only voided the warranty if the damage was directly caused by the unlocked state--e.g. if I had loaded a ROM that overclocked the CPU and caused damage to the chip. This wasn't the case, I was still running stock ROM, and the display failure occurred over a period of five days in a very strange fashion. I guess it was hoping too much of these individuals to exercise some Sherlockian deduction and verify the details I included in the letter shipped with my phone.
At any rate, my growliest complaint by far is the failure of the tech(s) to communicate with me regarding the quotation for repair. I can't help but feel that a discussion may have changed that tech's mind. At the very least, it would have allowed me to make my case instead of the tech coming to, what I view as, a rather knee-jerk diagnosis.
Thanks for commiserating with me --
--
KingCheetah
That sucks so bad. Now I will definitely be sure to unroot, and put the stock rom back on and s-on if I need to send it in for warranty repair. Ugg. I had heard of lots of people sending their phones in while rooted, with no problem, Thanks for warning the rest of us that it isn't always the case.
Aside from unnecessarily changing your phone's mainboard, what did they do to get the touchscreen working? Sounds like it was an easy fix to me but had to find a way to justify the $185
sent from a Nokia 3210
I have no clue how replacing the mainboard addressed the display failure, since there was an utter lack of communication from the HTC techs (as per my initial growlings). I did explain in the letter shipped w/ my phone that it was operating normally right up until the screen died; and even then appeared to boot okay, even if the response wasn't visible.
Suffice to say the repair was successful, but I doubt I'll even get an answer to the logic (or illogic) behind the techs' repair diagnosis.
Still having poofy fur over this a bit --
--
KingCheetah
I understand this is not the most appropriate place to post this, but I'm sure many of you have experienced the Samsung Repair Service Centre (I would post this in a Samsung sub-forum but I couldn't find one) and you will be able to give me some advice.
So, if you want the whole story of how my phone got broke, read this: http://forum.xda-developers.com/show...5#post28416155
In short, I completely broke my Samsung Galaxy Ace plus the day after I took it out of the box. It's seemingly 100% bricked (literally no sign of life, no lights no screen no sound, nothing).
I phoned Samsung up a couple days later (after nobody replied to my emails) and I organised it to be repaired.
It's been 11 days since I sent it back.
I phoned on the 7th day to ask if it had even got there because there were no updates on my samsung product repair status page since the day I first phoned them up. I also asked if the address I was given was right (Just put on envelope "FREEPOST SAMAN REP", that was it) because it sounded invalid.
I gave them the IMEI and was told that it had reached them. I said thank you and goodbye.
Yesterday, my product repair status had finally updated to : Cancelled by ASC Non Defect (Working properly)
I rang up again.
I was on the phone for 10 minutes with this guy and he told me that they had no record of my phone arriving. He handed me on to his supervisor who I spoke to for a further 20 minutes.
She confirmed that it had not reached them yet or it had been improperly logged or it was lost in the mail.
I sent her a copy of my proof of postage through email in case it was the latter, so they could "organize something for me if it comes to the worst case scenario"
Knowing their reply rate to my emails, I doubt they'll even see it.
So, I sent off my broken phone to them like they told me to, and now they've lost it... or the address they gave me was indeed wrong like I originally expected, however it has not been sent to the return address after 10 days. I doubt the Post Office is at any fault here.
I understand how at the beginning of this mess I was at fault. I made my phone faulty through my own carelessness...
However, since then I feel like there's been an awful lot more Samsung carelessness. And it sounds like if they don't find my phone they won't even replace it, otherwise the woman over the phone wouldn't have been so ambiguous. The way she said it I expected nothing more than book voucher in return for all my trouble and their incompetence.
It's very troubling to think that my £166 may have only bought me just 1 day of pleasure and many weeks of distress.
Anyway, I'm hoping I can make the best out of a bad situation.
I have very little respect for these types of companies, and I have no problem in wrangling out a few pounds from them when they have wronged me. If this doesn't get resolved soon, I'm very tempted to go to Samsung UK directly and ask politely but firmly for a little compensation for all this crap. Maybe one of those Galaxy S3s.
Me and my Dad have been able to get similar compensations for bad service through a letter and a phone call before.
Maybe I can do something similar here.
Does anybody have any helpful advice?
i don't see a delete option. i want to delete my previous thread. i select edit / delete but it only allows me to edit. when i delete everything that i said and then save it says my message is too short. please delete
I recently bricked my S3, I thought all was lost as it was my fault. I fond mobile tech videos, sent it to them back within 5 days of them getting it, updates as to status from them. I am very happy with their service.
Hello ALl,
I am not a developer and do very little tinkering with my android phones. That being said, I recently shattered my Nexus 5's sreen and sent it into LG to get repaired. They sent it back as "not repairable: Epoxy Crack." I turned it on as it was still fully functional (minus the screen) when I sent it off. The phone booted up with a letterboxed version of the Nexus 4 boot screen and after going through an initial set up, I went to settings to find that the phone now says:
Android version - KeyLimePie
Baseband version - M8974A-1.0.25.0.15
Kernel version - 3.4.0-gaf7416a-00002-g97abe44 / [email protected] #1 / Thu Apr17 10:56:17 KST 2014
Build number - aosp_hammerhead-userdebug KeyLimePie / FAC140417_KRT01B PDK853385 test-keys
Also, under runtime, I can chose between Dalvik, ART, and ART Debug mode. Lastly, there are a few diagnostics apps installed on the phone.
I am not sure if any of this is helpful to any developers out there, but if it is, please let me know and I can try to pull an image of the phone for you to use.
I suspect it is some old Android image that they flash onto every phone to do repairs, but since they did not reset the phone to stock, I am happy to try and get the software to any of you if you want it.
mrfochs said:
Hello ALl,
I am not a developer and do very little tinkering with my android phones. That being said, I recently shattered my Nexus 5's sreen and sent it into LG to get repaired. They sent it back as "not repairable: Epoxy Crack." I turned it on as it was still fully functional (minus the screen) when I sent it off. The phone booted up with a letterboxed version of the Nexus 4 boot screen and after going through an initial set up, I went to settings to find that the phone now says:
Android version - KeyLimePie
Baseband version - M8974A-1.0.25.0.15
Kernel version - 3.4.0-gaf7416a-00002-g97abe44 / [email protected] #1 / Thu Apr17 10:56:17 KST 2014
Build number - aosp_hammerhead-userdebug KeyLimePie / FAC140417_KRT01B PDK853385 test-keys
Also, under runtime, I can chose between Dalvik, ART, and ART Debug mode. Lastly, there are a few diagnostics apps installed on the phone.
I am not sure if any of this is helpful to any developers out there, but if it is, please let me know and I can try to pull an image of the phone for you to use.
I suspect it is some old Android image that they flash onto every phone to do repairs, but since they did not reset the phone to stock, I am happy to try and get the software to any of you if you want it.
Click to expand...
Click to collapse
na, its an old pre kitkat prerelease, and has been known about for a long time. whats odd is thats what they flashed, instead of anything more recent. unless thats what their technician have, odd they didnt go with the factory img.
simms22 said:
na, its an old pre kitkat prerelease, and has been known about for a long time. whats odd is thats what they flashed, instead of anything more recent. unless thats what their technician have, odd they didnt go with the factory img.
Click to expand...
Click to collapse
It is even more odd as I have done a factory reset before sending it in so as to ensure that my account data and info was off the phone in the case that they were to send me a new phone instead of swapping out the components of the original. It was fun looking through the random debugging and testing apps they left on the phone. Thank fully my fiancee reads and speaks Korean and she could tell me what the on screen buttons said.
Anyway, thanks. I have decided since LG won't repair the screen, I will. I ordered the screen, digitizer, and front bezel from ETradeSupply and will try to save the phone myself once the part arrives. If all goes well with the replacement, I will flash hopefully back to factory original and then upgrade to 4.4 again.
In the meantime, it looks like a few more days with the Moto G (purchased as a back up phone while sorting out the screen on the Nexus 5).
Interesting to see that the Test Version's Kernel date is 17th April 2014...
LG has two kind of firmware for their devices: FACTORY and USER. Factory image is used to test the phones hardware like bluetooth, wifi, screen etc... and enables some more options for LG testers to make it sure the phone works perfectly. The user image for nexus 5 is the same what google offers for us.
@mrfochs try to do a backup if possible. Kernel, system and radio that is what we need. Also please check the bootloader version if it somethig new then make a backup. You will have problems using LG flashtool in the future, but it can be solved easily. If you ever have to use lg flashtool to return to stock just contact me and we make your phone compatible again with LG flashtool.
While that build is technically old, like @vin4yak said, that kernel date is what's really throwing me off.
I'm on stock right now and KTU84P kernel reads it was created on March 17th, 2014
You should try and extract those troubleshooting apk's and share them with the community.
bitdomo said:
LG has two kind of firmware for their devices: FACTORY and USER. Factory image is used to test the phones hardware like bluetooth, wifi, screen etc... and enables some more options for LG testers to make it sure the phone works perfectly. The user image for nexus 5 is the same what google offers for us.
@mrfochs try to do a backup if possible. Kernel, system and radio that is what we need. Also please check the bootloader version if it somethig new then make a backup. You will have problems using LG flashtool in the future, but it can be solved easily. If you ever have to use lg flashtool to return to stock just contact me and we make your phone compatible again with LG flashtool.
Click to expand...
Click to collapse
I am happy to try and make a backup, however I haven't the slightest clue how to go about doing it (like I said in original post I=newb).
mrfochs said:
I am happy to try and make a backup, however I haven't the slightest clue how to go about doing it (like I said in original post I=newb).
Click to expand...
Click to collapse
Unlock bootloader, flash twrp recovery make a backup where you select system and boot then you upload the backup somewhere.
mrfochs said:
Anyway, thanks. I have decided since LG won't repair the screen, I will. I ordered the screen, digitizer, and front bezel from ETradeSupply and will try to save the phone myself once the part arrives. If all goes well with the replacement, I will flash hopefully back to factory original and then upgrade to 4.4 again.
Click to expand...
Click to collapse
This is so strange. I have the EXACT same situation happening to me. I got my phone back from LG as unrepairable due to "epoxy crack" and now it has this testing Key Lime Pie version that is impossible to update from.
Please let me know if you're able to successfully do the repair yourself or flash back to factory original. From this thread, it seems it's not easy to.
Which part did you order from ETrade Supply?
http://www.etradesupply.com/catalogsearch/result/?q=nexus+5
There's zero reason for this to be happening except extreme incompetence on LG's service tech's part. I would get in contact with them and demand some free service because of this. It's bad enough they can't repair the phone, but it's 100x worse that they send the phone back to you in even worse condition.
No excuse for this. I would be looking for compensation, personally.
Sadly I've heard other worrying things about LG's "repair" service. They don't even seem to realize there's a final clip that needs to be engaged on the back of the phone or else NFC and Qi don't work. That's basic stuff and gives me no confidence in their tech's abilities.
LG Flashtool affects Sideloads?
bitdomo said:
LG has two kind of firmware for their devices: FACTORY and USER. Factory image is used to test the phones hardware like bluetooth, wifi, screen etc... and enables some more options for LG testers to make it sure the phone works perfectly. The user image for nexus 5 is the same what google offers for us.
@mrfochs try to do a backup if possible. Kernel, system and radio that is what we need. Also please check the bootloader version if it somethig new then make a backup. You will have problems using LG flashtool in the future, but it can be solved easily. If you ever have to use lg flashtool to return to stock just contact me and we make your phone compatible again with LG flashtool.
Click to expand...
Click to collapse
I have given up trying to get the app files off this phone as the current version of Android that is installed on here keeps crashing popping up "Google Play Services failed to load" or a handful of other popups indicating apps that have failed to launch. I set up the drivers on my computer to sideload 4.4.4 through ADB, but I keep getting "File Signature Verification Failed." Is this a result of trying to sideload the OTA while ADB is seeing a different firmware as a result of the LG Flash tool you mentioned?
I contacted LG to ask them how to get the factory software on the phone and they want me to ship the phone back to them in Fort Worth as their paperwork "doesn't indicate that anything was done to the phone." I would prefer to find a way to install stock back to the phone without having to mail my phone again (especially since I just replaced the screen).
mrfochs said:
I have given up trying to get the app files off this phone as the current version of Android that is installed on here keeps crashing popping up "Google Play Services failed to load" or a handful of other popups indicating apps that have failed to launch. I set up the drivers on my computer to sideload 4.4.4 through ADB, but I keep getting "File Signature Verification Failed." Is this a result of trying to sideload the OTA while ADB is seeing a different firmware as a result of the LG Flash tool you mentioned?
I contacted LG to ask them how to get the factory software on the phone and they want me to ship the phone back to them in Fort Worth as their paperwork "doesn't indicate that anything was done to the phone." I would prefer to find a way to install stock back to the phone without having to mail my phone again (especially since I just replaced the screen).
Click to expand...
Click to collapse
It'll fail if you're using stock recovery?
mrfochs said:
I have given up trying to get the app files off this phone as the current version of Android that is installed on here keeps crashing popping up "Google Play Services failed to load" or a handful of other popups indicating apps that have failed to launch. I set up the drivers on my computer to sideload 4.4.4 through ADB, but I keep getting "File Signature Verification Failed." Is this a result of trying to sideload the OTA while ADB is seeing a different firmware as a result of the LG Flash tool you mentioned?
I contacted LG to ask them how to get the factory software on the phone and they want me to ship the phone back to them in Fort Worth as their paperwork "doesn't indicate that anything was done to the phone." I would prefer to find a way to install stock back to the phone without having to mail my phone again (especially since I just replaced the screen).
Click to expand...
Click to collapse
Contact me on hangouts: [email protected]
Then I will make it work to flash google's rom. Only thing you have to do is let me connect to your PC through team viewer and connect your phone in fastboot mode to your PC.
Let me provide and update and go on a rant here for a bit. For anyone who cares to listen.
It took me 1 chat, 1 failed supervisor call back, and 3 consequent phone calls ultimately escalating to a supervisor to get LG to understand they made a mistake and send me a shipping label so they can get the factory test OS removed.
Here is a copy/paste from my first uncanny chat with an LG representative:
Mariangie: Unfortunately the OS they tested is the way they use to repair the phone and since it was not responding on that mode (service mode) that's when the phone is deemed unrepairable
Mariangie: and regretfully no it cant be put back into normal (customer) OS
lifeinpictures: that makes no sense
Mariangie: My sincere apologies
lifeinpictures: controls work just fine
lifeinpictures: it worked fine before I sent it
lifeinpictures: and controls and touch work just fine now
lifeinpictures: you cannot tell me that you guys purposely send items back with a testing operating system, meant for techs and not users
lifeinpictures: at the least, I should be able to get my product in the same state I sent it in
lifeinpictures: not WORSE
Mariangie: I truly apologize again for the inconvenience this may caused, I personally understand your position. I will certainly forward your comments and dissatisfaction about this matter.
lifeinpictures: I don't need you to forward anything, I need you to fix it.
lifeinpictures: you broke it
lifeinpictures: therefore you should fix it
Mariangie: I wish i have other options available, unfortunately the phone cant be put back into normal OS. It seems to have a physical damage that result in internal part not working
Mariangie: techs try to putting the phone into service OS but it is not working
Mariangie: making it not possible to have it repair
Mariangie: and no way to put back on normal mode
lifeinpictures: Mariange, I really doubt you know enough about the testing hammerhead OS to know what you're talking about
Mariangie: My sincere apologies
raul takahashi: an OS is not reliant on physical, operating parts
lifeinpictures: I understand, you feel upset about this
lifeinpictures: I truly apologize again for the inconvenience this represent
lifeinpictures: And again I wish i could have other options to supply you with
lifeinpictures: I'm afraid no other options to provide you with
Mariangie: Sorry Mr. LifeinPictures.
lifeinpictures: this is pretty much against the law Mariange
lifeinpictures: this is like giving you my car to repair a cracked window
lifeinpictures: and you give it back to me with a broken engine, which wasn't broken before
Mariangie: My sincere apologies, Again I wish i could have other options to supply you with, I'm afraid no other options to provide you with.
It took me all evening, but I finally reached a supervisor to resolve (interestingly, it's the exact same supervisor I had escalated to just 2 weeks ago. read below if interested. He immediately accepted the mistake, and finally offered a ship label to get the phone shipped back and fixed.
I have lost complete faith in LG as a company and will do everything I can to avoid them.
Previous history, copied and pasted from Google forum thread about cracked screen:
To quickly recap my history and experience with Nexus 5.
1. Buy Nexus 5.
2. Drop it on carpet from coffee table 2 feet tall, screen completely shattered. 4 months after purchase. (Owned 12 phones in my life, all handled way more abuse)
3. Pay LG $140 to repair.
4. LG sends me refurbished unit, not my original one repaired. I'm ok with this.
5. Buy heavy duty case because apparently this thing is fragile.
6. Lunch in an outside restaurant patio. Sunny day. Table is warm to the touch, but nothing anyone notices or cares about as they eat. I put my phone face down, glass on table. Pick up phone to leave, there is a crack from side to side of the phone. Just great. Can't even handle everyday situations, less severe than a hot car (for example).
7. Crack very soon start expanding to the rest of the phone. Now entire screen cracked.
8. Send to LG for repair, again.*
9. Phone comes back as unrepairable due to "epoxy crack". (B.S. this was less severe than my 1st one and phone is fully functional, electronically and mechanically. Research proves many recent attempts by other Nexus 5 owners sending cracked phones for repair have been denied)
10. Phone comes back worse than it was when sent, with testing factory OS instead of user OS. Unable to update from.
*=Customer service: 4 days go by since LG has possession of my phone. I call to ask for status, rep says "wait until we call your or email you". Next day, I get a UPS notice that phone is being shipped back. I call to find out why, speak to 3 reps, none can tell me anything other than "it's not repairable". 4th call reaches supervisor, who tells me it's due to "damaged electronics". It's a lie, but I give up.
(My theory on these newfound lack of willingness to replace screens:
LG / Google is aware they skimped on glass quality to keep the price low. They made a (decent) business decision to first do "whatever it takes" to keep customers happy and loyal. This includes fixing screens "outside of warranty" (since they know it's impossible for customers to prove a cracked screen is manufacturer fault) for a very reasonable cost of $140 which is close to cost (parts + labor) or potentially at a loss. This keeps the majority of owners at bay. Now, Nexus 6 is on the horizon and the loss or lack of revenue from these Nexus 5 screen repairs has surpassed expectation so they have advised their repair stations to deny them. They've done their part with an acceptable level of damage control and soon everyone will get a Nexus 6, move on, and forget the Nexus 5 was a debacle.)
lifeinpictures said:
This is so strange. I have the EXACT same situation happening to me. I got my phone back from LG as unrepairable due to "epoxy crack" and now it has this testing Key Lime Pie version that is impossible to update from.
Please let me know if you're able to successfully do the repair yourself or flash back to factory original. From this thread, it seems it's not easy to.
Which part did you order from ETrade Supply?
http://www.etradesupply.com/catalogsearch/result/?q=nexus+5
Click to expand...
Click to collapse
lifeinpictures said:
Let me provide and update and go on a rant here for a bit. For anyone who cares to listen.
It took me 1 chat, 1 failed supervisor call back, and 3 consequent phone calls ultimately escalating to a supervisor to get LG to understand they made a mistake and send me a shipping label so they can get the factory test OS removed.
Here is a copy/paste from my first uncanny chat with an LG representative:
Mariangie: Unfortunately the OS they tested is the way they use to repair the phone and since it was not responding on that mode (service mode) that's when the phone is deemed unrepairable
Mariangie: and regretfully no it cant be put back into normal (customer) OS
lifeinpictures: that makes no sense
Mariangie: My sincere apologies
lifeinpictures: controls work just fine
lifeinpictures: it worked fine before I sent it
lifeinpictures: and controls and touch work just fine now
lifeinpictures: you cannot tell me that you guys purposely send items back with a testing operating system, meant for techs and not users
lifeinpictures: at the least, I should be able to get my product in the same state I sent it in
lifeinpictures: not WORSE
Mariangie: I truly apologize again for the inconvenience this may caused, I personally understand your position. I will certainly forward your comments and dissatisfaction about this matter.
lifeinpictures: I don't need you to forward anything, I need you to fix it.
lifeinpictures: you broke it
lifeinpictures: therefore you should fix it
Mariangie: I wish i have other options available, unfortunately the phone cant be put back into normal OS. It seems to have a physical damage that result in internal part not working
Mariangie: techs try to putting the phone into service OS but it is not working
Mariangie: making it not possible to have it repair
Mariangie: and no way to put back on normal mode
lifeinpictures: Mariange, I really doubt you know enough about the testing hammerhead OS to know what you're talking about
Mariangie: My sincere apologies
raul takahashi: an OS is not reliant on physical, operating parts
lifeinpictures: I understand, you feel upset about this
lifeinpictures: I truly apologize again for the inconvenience this represent
lifeinpictures: And again I wish i could have other options to supply you with
lifeinpictures: I'm afraid no other options to provide you with
Mariangie: Sorry Mr. LifeinPictures.
lifeinpictures: this is pretty much against the law Mariange
lifeinpictures: this is like giving you my car to repair a cracked window
lifeinpictures: and you give it back to me with a broken engine, which wasn't broken before
Mariangie: My sincere apologies, Again I wish i could have other options to supply you with, I'm afraid no other options to provide you with.
It took me all evening, but I finally reached a supervisor to resolve (interestingly, it's the exact same supervisor I had escalated to just 2 weeks ago. read below if interested. He immediately accepted the mistake, and finally offered a ship label to get the phone shipped back and fixed.
I have lost complete faith in LG as a company and will do everything I can to avoid them.
Previous history, copied and pasted from Google forum thread about cracked screen:
To quickly recap my history and experience with Nexus 5.
1. Buy Nexus 5.
2. Drop it on carpet from coffee table 2 feet tall, screen completely shattered. 4 months after purchase. (Owned 12 phones in my life, all handled way more abuse)
3. Pay LG $140 to repair.
4. LG sends me refurbished unit, not my original one repaired. I'm ok with this.
5. Buy heavy duty case because apparently this thing is fragile.
6. Lunch in an outside restaurant patio. Sunny day. Table is warm to the touch, but nothing anyone notices or cares about as they eat. I put my phone face down, glass on table. Pick up phone to leave, there is a crack from side to side of the phone. Just great. Can't even handle everyday situations, less severe than a hot car (for example).
7. Crack very soon start expanding to the rest of the phone. Now entire screen cracked.
8. Send to LG for repair, again.*
9. Phone comes back as unrepairable due to "epoxy crack". (B.S. this was less severe than my 1st one and phone is fully functional, electronically and mechanically. Research proves many recent attempts by other Nexus 5 owners sending cracked phones for repair have been denied)
10. Phone comes back worse than it was when sent, with testing factory OS instead of user OS. Unable to update from.
*=Customer service: 4 days go by since LG has possession of my phone. I call to ask for status, rep says "wait until we call your or email you". Next day, I get a UPS notice that phone is being shipped back. I call to find out why, speak to 3 reps, none can tell me anything other than "it's not repairable". 4th call reaches supervisor, who tells me it's due to "damaged electronics". It's a lie, but I give up.
(My theory on these newfound lack of willingness to replace screens:
LG / Google is aware they skimped on glass quality to keep the price low. They made a (decent) business decision to first do "whatever it takes" to keep customers happy and loyal. This includes fixing screens "outside of warranty" (since they know it's impossible for customers to prove a cracked screen is manufacturer fault) for a very reasonable cost of $140 which is close to cost (parts + labor) or potentially at a loss. This keeps the majority of owners at bay. Now, Nexus 6 is on the horizon and the loss or lack of revenue from these Nexus 5 screen repairs has surpassed expectation so they have advised their repair stations to deny them. They've done their part with an acceptable level of damage control and soon everyone will get a Nexus 6, move on, and forget the Nexus 5 was a debacle.)
Click to expand...
Click to collapse
Good on you for standing up to their B.S. as there's just no excuse for that to happen. We can't argue with their reasoning for not repairing (it's up to them to decide if they want to attempt a repair for $140, after all) but they can't be so lazy/incompetent as to not reload the proper software on there. It would take them what, a couple minutes? Similar to how they're not engaging people's NFC/Qi charger on the back of the phone which should be obvious to techs who's job it is to work with these devices.
Don't forget you can always bring your phone into an independent repair shop, they won't refuse your money though I doubt their attention to detail will be much better than your average LG tech.
remove lg version?
I have the same problem. Is it possible to root this phone and remove the LG flash version and put KitKat on there?
naparama said:
I have the same problem. Is it possible to root this phone and remove the LG flash version and put KitKat on there?
Click to expand...
Click to collapse
Are you the one who contacted me on email?
yes
bitdomo said:
Are you the one who contacted me on email?
Click to expand...
Click to collapse
yes, that was me, thanks.
loop after flash
naparama said:
yes, that was me, thanks.
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hi, I flashed the stock android after unlocking bootloader, but now it is stuck in a boot loop. I also I noticed that when it flashed, after finishing, it said boot.sig recovery.sig system.sig werent found. when I tried to boot in the safe mode, the little green android man was on his back with a red exclamation point. any thoughts?
I've just sent this email to a Mr. Cho, but I'd like to post it here as well, just in case I didn't send it to the correct email address. Also, so that if anyone would like to add anything, they can, and hopefully someone from LG will see this.
Mr. Cho,
First let me begin with how much I loved my LG V10. I first bought it for the camera but then fell in love with it for everything else it had. The only thing I could really complain about was how big it was.
Then, a little over a month after having the phone I started having issues with my charger. After going through 5 chargers during the next month I realized it wasn't just "cheap" chargers. I never saw where LG announced charger port issues for the V10, instead, they offered charging cases/docks for the battery. So I had to buy a charging case and another battery so that I could actually use my phone while the battery charged. To be fair, though, I soon realized this really wasn't that much of an inconvenience since I never had to keep my phone attached to a chord.
I got my phone in December. Had charger port issues a month later and then in May, just 5 months after having the brand new phone, it randomly turned off and refused to get past the LG logo when booting up.
After some research I found that issue is called a "boot loop". The same issue other LG phones have had. There was nothing AT&T could do for me. I had just signed a contract five months prior. I couldn't get out of it. So I'm stuck paying $23 a month for a phone I can't even use.
Every time that I called your customer service, everyone was very unhelpful. The first guy I spoke with was completely rude. He was no help and in fact put the blame on AT&T. He said that they were the ones who released the Marshmallow update, so they are the ones who are the blame and who need to fix my phone. Let me back up a bit and explain his reasoning for this. One week prior to my phone going into boot loop, AT&T released the Marshmallow update that all of us LG V10 owners had been waiting on. When my phone messed up I took it to the AT&T warranty center. They informed me that they've seen this issue a lot with the LG G4, and they've also seen it when there are software updates. Because of those last added words your customer service rep decided that's when AT&T took blame for my phone going in boot loop.
So, many times over the next few months I called AT&T and LG many times (even at one point I was on the phone with LG and Android/Google). I visited the warranty center many times, too. At the last visit to the warranty center they told me that just in that day alone they had 3 people come in with boot loop issues (though not V10s but G4s). I asked him what did they do for the customers. They said that all they could do was have the customer either take out an insurance claim or warranty claim. So, people who's warranty was voided but they had insurance had to pay their deductible to get a new phone. They are literally paying for an issue that's not their fault.
Oh wait, I forgot to mention this part, LG will fix my phone if I pay them to fix my cracked screen first, because having a cracked screen voids the warranty. So, let me get this straight, in order to have my phone fixed (which from what I've read, it doesn't get fixed, you get a new phone all together), from a problem that I did not cause, from a problem that was unforeseeable, I have to pay to fix an unrelated problem, because LG doesn't do partial repairs (that has been burned into my head by numerous of your CSRs)?
Also, every time that I spoke with one of your customer service reps they told me that not enough people are reporting the issue enough for it to be considered a "common" problem for LG to release a statement and fix. You might want to do a Google search and see how many people have posted on forums and videos of this issue, it has grown. In fact, there are at least two petitions in regards to the V10.
So tell me, because I've voided the warranty I'm stuck in a contract with a phone that broke on it's own (be it caused by software problems or faulty craftsmanship), is there not anything in my contract saying that if something unforeseeable happens to the phone (something that's not the customer's fault, but more so the manufacturer's) that LG is responsible for fixing or replacing that phone? Do you honestly believe that LG shouldn't fix this issue, or that they shouldn't pay for all those months that their customers have paid for a phone they haven't been able to use (mine is going 5 months), and that they shouldn't have to reimburse those who had to take out insurance claims because their phone was stuck in a mode they had nothing to do with? Do you not think LG should take accountability for any of this? I've seen a few petitions to get LG to do something, I'm very surprised I haven't seen a class action lawsuit yet.
I look forward to hearing back from you in regards to what you plan on doing for my situation, and hopefully all of others who have suffered from this same problem.
Jamie Boyd
PS
Life's not Good, not with these kind of issues. Also, I'll be posting this letter on a few forums, we'll be awaiting your response.
Sent from my iPhone (my old sluggish iPhone 4s that I've been forced to use these past 5 months)
I'm having those issues too and I hope he's gonna take this letter seriously, or else I'm done with LG..
Can you post here his reaction?
I've never heard of this charging port issue. The bootloop I've read all about though, but never experienced it. I hope they do you right for that one. I had the V10 for a year and the micro USB port was still nice and tight. Just got the V20.
Sent from my LG-V521 using XDA-Developers mobile app
Are the charging port and bootlooping related... ? If not is there a known reason it boot loops... ? I recently had my v10 bootloop, I caved bought a cheep cracked screen v10 off ebay and swapped the mb out by myself. Everythings fine now, just worried I'll have another boot loop... At least this time I won't lose ALL my data... I had messed up my sd card slot putting my sim card in... Long story short...
Any response?? I really wish there was a true "fix" considering I have irreplaceable photos and videos trapped in my LG V10 forever due to this issue!!!!!!
http://www.androidauthority.com/lg-g4-lg-v10-bootloop-problems-class-action-lawsuit-757484/
keriann76 said:
Any response?? I really wish there was a true "fix" considering I have irreplaceable photos and videos trapped in my LG V10 forever due to this issue!!!!!!
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The best thing you can do is heat it (in hopes the solder will reconnect by melting) or freeze it so you can turn it on long enough to run a backup. Please see the videos on heating the device you can cause some serious damage if you do it wrong.
This is why people should either use their external sdcard for video/photo storage or use Google photos to backup your photos on a regular basis.
Sent from my LG-H918 using XDA-Developers Legacy app
Square Trade...Buy on Amazon...get a nice cheap Square Trade warranty with Hazzard insurance...NO DEDUCTABLE.... Get a new phone when your's dies......
Why was your screen cracked??
So, after spending 3 weeks not driving my car due to replacing fuel pumps, sending units, and numerous sensors, and thinking the car I borrowed from my mom was having issues with Bluetooth, it turned out the Bluetooth in my S8 Plus was completely toast. Would not turn on. Tried factory reset, the whole nine yards. So Samsung set up a repair, sent me a 2 day shipping label, and I sent it in on December 8th. I got the phone back on the 21st, almost 2 weeks after it was sent in. Nothing was fixed. The Bluetooth still wouldn't turn on. Somehow, when I signed up for the Samsung Care, it got cancelled, so not like I can get it serviced locally or swapped out. Samsung's attitude was, gee, we can send you an overnight UPS label. Sure, and with the holidays, you'll get it earliest next Wednesday, and I'll be without a phone until likely January 9th, earliest, to get it back. Samsung said they'd swap out the logic board, but my argument was, how stupid can you be that all you tested was the module for known good, but didn't actually see if it performed with the actual device? How do you send a unit back after 2 weeks that's no better than when you received it? They weren't willing to do anything to even offer a solution beyond a one day shipping label. I work as a manager for a company that does tech support for Apple, and this is the kind of run around I expect from Apple, not Samsung. I remember last year, iPhone 7's showing up on door steps with a piss yellow screen because quality control didn't catch it. I know of several DOA express replacements on iPhone 10's with $1250 holds on credit cards. I was cool with not having the phone for 2 weeks, I couldn't find anyone with an extra to borrow, but to be told to go another 2 or 3 weeks, over the holidays, without a phone, and trust you'll fix it right the second time is a bit much. Has anyone else had issues with the Bluetooth just not turning on, or having a repair with Samsung just go completely stupid?
chernabog88008 said:
So, after spending 3 weeks not driving my car due to replacing fuel pumps, sending units, and numerous sensors, and thinking the car I borrowed from my mom was having issues with Bluetooth, it turned out the Bluetooth in my S8 Plus was completely toast. Would not turn on. Tried factory reset, the whole nine yards. So Samsung set up a repair, sent me a 2 day shipping label, and I sent it in on December 8th. I got the phone back on the 21st, almost 2 weeks after it was sent in. Nothing was fixed. The Bluetooth still wouldn't turn on. Somehow, when I signed up for the Samsung Care, it got cancelled, so not like I can get it serviced locally or swapped out. Samsung's attitude was, gee, we can send you an overnight UPS label. Sure, and with the holidays, you'll get it earliest next Wednesday, and I'll be without a phone until likely January 9th, earliest, to get it back. Samsung said they'd swap out the logic board, but my argument was, how stupid can you be that all you tested was the module for known good, but didn't actually see if it performed with the actual device? How do you send a unit back after 2 weeks that's no better than when you received it? They weren't willing to do anything to even offer a solution beyond a one day shipping label. I work as a manager for a company that does tech support for Apple, and this is the kind of run around I expect from Apple, not Samsung. I remember last year, iPhone 7's showing up on door steps with a piss yellow screen because quality control didn't catch it. I know of several DOA express replacements on iPhone 10's with $1250 holds on credit cards. I was cool with not having the phone for 2 weeks, I couldn't find anyone with an extra to borrow, but to be told to go another 2 or 3 weeks, over the holidays, without a phone, and trust you'll fix it right the second time is a bit much. Has anyone else had issues with the Bluetooth just not turning on, or having a repair with Samsung just go completely stupid?
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Sorry to hear that. I know you said you did a factory reset, but did you try installing new firmware via odin? If not, give it a shot. It's easy to do. I and many others have had issues that factory resets did not help, but re-installing firmware did.
nugzo said:
Sorry to hear that. I know you said you did a factory reset, but did you try installing new firmware via odin? If not, give it a shot. It's easy to do. I and many others have had issues that factory resets did not help, but re-installing firmware did.
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I actually did try to flash the firmware, didn't fix it either. There was something seriously bad with the device. Samsung Pay quit working at like Walmart and Dollar General, worked when it wanted, and also the video for USB C to HDMI quit as well. Major failure with the logic board.