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[Q] TF101 Audio Jack Issues

Hey there all. Just got my Transformer last Thursday and it's now running on the leaked 3.1 Honeycomb update. My TF is still rooted as well, as per a modified version over at the Transformer Development sub-forum.
Anyways, I have a big question regarding the 3.5mm audio jack of the device. Back when it was pure stock, it was working fine and audio playback was good. However, ever since I've rooted it and installed new ROMs its output has been drastically reduced to mere static and slurred sounds. Any ideas on what process within the rooting/flashing has gone wrong? I've already done these methods but so far, no luck:
- Rebooting the Transformer
- Hard reset via 10-second Power button + Volume Down button
I have yet to do a full cache and data wipe, and those are my last resort. I have a backup though in case it still won't work. It would be disappointing if this is a problem of the hardware itself, meaning I have to return the device which is kinda a no-go for me. Any suggestions would be appreciated. Thanks.

I had this same problem, though it wasn't related to root or anything else. The first time I used headphones at all, the quality was just awful. I restored back to factory settings and had the same issue.
ASUS ended up replacing it for me altogether.

j.bruha said:
I had this same problem, though it wasn't related to root or anything else. The first time I used headphones at all, the quality was just awful. I restored back to factory settings and had the same issue.
ASUS ended up replacing it for me altogether.
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Click to collapse
So it's a possible hardware issue? I'll try a factory reset tomorrow morning after a NAND backup. If this fails, maybe I'll have to RMA it. So did you contact the supplier or ASUS directly? I'd rather not have it shipped, but whatever.

same problem here asus wants me to send them my 10 day old tablet for 2 weeks!! screw them. ive been waiting for a supervisor to call me back for 3 days now... It seems to work on and off after a couple reboots its fine then it doesn't work im am pretty mad because I use the tf as my car audio system

Well, did a factory reset and the problem is still there. I'm kinda bummered I may have to contact ASUS support for this; I hope the RMA process will be quick and hassle-free.
If anyone still has ideas on how to fix this, just let me know. I really don't want to return my Transformer but for this hardware problem it's not easy to ignore. It could be the issue with the 3.5mm contacts, or that the jacks aren't reaching the socket deep enough to secure a stable transmission.

Both of you guys want to keep the following in mind if you just bought it brand new as I suffered the exact same situation.
Being within the first 30 days of purchase, you are of course entitled to exchange the device where you purchased it...provided they have any in stock to exchange for you.
So! The way I justified it to myself was this: I can either wait until the retailer has another one to attempt an exchange, having to wait who-knows how long, OR, I can contact ASUS and have them repair it. It took about a week and a half, and they ended up replacing it with a new, sealed one anyway.
Yeah it sucks, but it's worth it, and you're not fighting the crowd of other people trying to buy one and potentially taking it out of the hands of people who haven't been able to grab one yet.

I have the option to either exchange the Transformer at Best Buy (they still have stocks online) or send the unit for RMA from ASUS. I'm gonna go for Best Buy since it's the easiest option so far; however, if they somehow won't take it back or it will take some time, I'll have a shot at an RMA as a fallback option.

If you do have to go the RMA route, be sure to let them know everything you did to troubleshoot the issue. I failed to mention I factory reset the device and was delayed my RMA# by another 48 hours because they suggested I try that first. Their next response had the RMA# and instructions. Good luck.

Anyone out there with a B60K dock? Trying to confirm dock drain fixed or not.

There is a lot of discussion going on about the dock draining whilst in standby issue. It is rumoured that Asus have fixed the problem with the B60K dock. I've got a ticket open with them, but they refuse to answer the direct question.
So are there any B60K dock owners out there who would be prepared to perform a simple test? The serial number is on a label on the front edge of the dock.
Simply install the dual battery widget from here:
http://forum.xda-developers.com/showthread.php?t=1123363
1) Then charge up both dock and tablet to 100%.
2) Switch into airplane mode.
3) Switch the docked tablet into standby and close the lid.
4) Go to bed
5) Wake up
6) Switch on the docked tablet and see what the battery levels are and post them here. Plus how long it was in standby. It would also be helpful to repeat the test with the tablet in full shutdown when docked.
If the dock battery has dropped 15+% then the B60K docks still have the problem. If it's around 98% and enough people can confirm it, then we'll know once and for all that Asus has sneaked out a fix
Together we can cut through the uncertainty and silence!
Thanks.

Not exactly what you asked for, but...
B60 tab and dock.
last night I had them docked in standby with airplane mode on.
Tab: 100% Dock: 34%
9 hours later:
Tab: 97% Dock: 33%
I can say that I have not seen greater then 3% loss (on both the tab/dock so 6% total) in a 10 hour period of time whether powered off or in standby.
I do tend to leave it in airplane mode and make sure the wireless is off when I know it will be in standby for a while.
Other notes:
I am sure this is just my bad luck, but the build quality is not as good as my B50 dock. The rotating portion of the dock is slightly off-center. This is not noticeable until I close the dock. When closed the dock and the tab do not quite line up right. My B50 lined up perfectly. I also noticed some creaking in the dock when putting some pressure in some spots in the middle of the back.
I like that the battery drain issue looks to be resolved, but I will likely return this one as well and try to get one with a better fit.
A quick note on the B60 tab, the quality on it is great. Zero light bleed. No issues there. Now I just have to fight Sears to get them to take the B50 tab back. When I called their customer service I was told I had 90 days and that I needed to return it in store. I was traveling and did not have the box with me. When I tried to return it at 32 days in store they wouldn't take it. I had to talk to a manager about the situation. He has opened a help ticket to see what he can do for me.

Thanks for the response. A few more similar and I think we can confirm that Asus have indeed quietly implemented a fix in the B60K's. I guess this indicates the problem requires a hardware change and cannot be fixed in firmware.
Unfortunately Asus, like other manufacturers, are probably scared about ridiculous class actions suits. So they are just hoping this one will quietly go away once the fixed docks outnumber the older ones.
Pity about your fit issue though. Worrying

The B60K HAS had a fixed implemented
Asus have finally replied to my direct question on my ticket re. whether the B60K has had a fix implemented:
"A fix has been implemented. "
I guess that answers the question. It pays to be persistent My B50K obviously cannot be fixed with a firmware update. RMA time.

Auto Rotate - G-Sensor Problem

Hi All
Been following the site for some time but never posted.
Brought a HTC One X and generally happy with it, obviously battery life is a problem but having a cable in my laptop bag solves that usually.
The problem I've got are that my auto rotate doesn't work, I've looked on various websites and have found a guide that recommends rebooting to safe mode and then completing a G-sensor calibrate. This worked once or twice but now doesn't work at all. I've spoken to Three who I bought the phone through and they are willing to try and repair it but not replace it as I'm 5 days past the 28 day condition in their contract.
In addition to this I have a problem that I use the phone as my sat nav in the car. Using a car charger I'm unable to use Co-Pilot for long periods of time as the phone doesn't take seem to take enough charge and actually loses power while on charge.
This seems like a major thing to me and I'm wondering if anyone has had any experience in replacing their phone based on this. I used to own a Asus Transformer Prime which had an issue with the GPS and under uk law (this was found on the asus online blog) as it didn't fulfil what it was designed for I could get a full refund which I did.
To sum up:
Has anyone got a soloution to the auto rotate problem?
Has anyone replaced their phone with three AFTER the 28 day clause in the contract.
Look forward to any replies.
Thanks
Ian

If you bought it from AT&T you can just call the warranty replacement dept and have them send you a refurb. Or if you're not satisfied with that, you can send it to HTC and have them repair it under the 1 yr warranty.

When is Asus going to start doing some QC

Well after a week and a half of owning the TF700 (CG 32gb - C7 serial), I returned mine today to BB I got it the day before I left on a cruise. Did not have a lot of time to play with it before I left (knew I wouldn't have wifi on the ship) so first thing I did was get .26 update on it, then loaded a few ebook, readers and games, and a few movies. I had it in Airplane mode for the trip. Right away I had problems with freezing, but the biggest issue is the touchscreen would sometimes be completely unresponsive, and then other times worked great. But more often then not it didn't work, and I couldn't even turn pages in the few books I loaded. Also had bad light bleed. Gave up after 2 days of frustration and used my wifes Nexus 7 the rest of the trip, which worked great. Funny thing is my daughter has an original Transformer and she even said my tablet sucked.
So when I got back this week, I did a factory reset, but it didn't solve the issues. Since the Nexus 7 is also an Asus device, it made me start to wonder what the difference in QC is on these 2 devices. I thought about playng the exchange game, but then felt betrayed by Asus. Even though JB will help the device, it should work fine with ICS. We shouldn't have to swap these units like this to hopefully get a "a good one". Also remembered the Prime, which I returned after a week due to similar freezing issues. Wonder what the Asus financial department calculates as far as return rate and costs.
I really want to love the device but sick of how we all have accepted the fact that you need to exchange multiple units as standard procedure. This is the reason why Asus will never come close to Apple even if their hardware is more feature rich.
Almost tempted to get a Nexus 7 but really want a 10" tablet and need the keyboard option. I guess I am going to sit on the sidelines another few months and try agan when all the Windows 8 tablets come out.
Why can't Asus step up their QC on their tablets?
mh

guitar1969 said:
Well after a week and a half of owning the TF700 (CG 32gb - C7 serial), I returned mine today to BB I got it the day before I left on a cruise. Did not have a lot of time to play with it before I left (knew I wouldn't have wifi on the ship) so first thing I did was get .26 update on it, then loaded a few ebook, readers and games, and a few movies. I had it in Airplane mode for the trip. Right away I had problems with freezing, but the biggest issue is the touchscreen would sometimes be completely unresponsive, and then other times worked great. But more often then not it didn't work, and I couldn't even turn pages in the few books I loaded. Also had bad light bleed. Gave up after 2 days of frustration and used my wifes Nexus 7 the rest of the trip, which worked great. Funny thing is my daughter has an original Transformer and she even said my tablet sucked.
So when I got back this week, I did a factory reset, but it didn't solve the issues. Since the Nexus 7 is also an Asus device, it made me start to wonder what the difference in QC is on these 2 devices. I thought about playng the exchange game, but then felt betrayed by Asus. Even though JB will help the device, it should work fine with ICS. We shouldn't have to swap these units like this to hopefully get a "a good one". Also remembered the Prime, which I returned after a week due to similar freezing issues. Wonder what the Asus financial department calculates as far as return rate and costs.
I really want to love the device but sick of how we all have accepted the fact that you need to exchange multiple units as standard procedure. This is the reason why Asus will never come close to Apple even if their hardware is more feature rich.
Almost tempted to get a Nexus 7 but really want a 10" tablet and need the keyboard option. I guess I am going to sit on the sidelines another few months and try agan when all the Windows 8 tablets come out.
Why can't Asus step up their QC on their tablets?
mh
Click to expand...
Click to collapse
I feel your pain. Same exact thing happened to me, my kids told me it sucks, randomly app FC, screen freeze etc.. So I tried couple different things attempt to improve the performance , I don't want to use custom rom yet. And now my tab is running much better. Here what I did, 1. forced 2D rendering, root the tab and installed browser2ram, installed Setcpu(free) and make sure I/O scheduler set to cfq and governor set to interactive. Now my tab is running pretty good, no more freeze/FC and browser is fast (Boat browser with flash set to on demand). Netflix is working well too. On another note, rooting is very simple and safe and you still can receive OTA Jb, but I wouldn't recommend unlock bootloader.

[Q] Dock is not charging pad, is that normal?

Hello,
I just changed the dock because of an almost dead key, and the new one doesn't seem to charge the pad. Has anyone had this before?
The pad is at 40%, the dock has been charged and shows 99% (still with the charging icon). But the pad is just discharging, its level decreasing.
The LED on the dock is green, and the LED of the pad is not on, not even orange.
Does that mean that this dock is faulty too?
Thanks for any advice!

I've seen this happen on occasion. Sometimes my dock charges my pad and sometimes it does not....I haven't been able to figure out what the difference is, but I suspect that when the pad is partially active the dock will charge it but when it goes into sleep mode it stops charging.

1) Generally the dock won't charge the pad unless it's under a certain %. I thought it was like 80% or something like that. The dock not charging the tab at 40% is not usual and yes I would exchange it before the return period runs out.

neo1738 said:
1) Generally the dock won't charge the pad unless it's under a certain %. I thought it was like 80% or something like that. The dock not charging the tab at 40% is not usual and yes I would exchange it before the return period runs out.
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Click to collapse
The dock is supposed to charge the tab if the tab goes under 70%, then it will charge it up to about 90% (unless the dock goes under 4-5%, then it will stop charging). At 40% the dock should charge the tablet. IMHO, it is not normal...
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD

That's the numbers I've seen, it confirms my thoughts. Thanks guys!
I'm wondering if it is possible at all to get a Transformer that works correctly. And that keeps functioning. Here it's already the 3rd attempt and still not the good one, I think I'll just demand a refund and forget about the tablet stuff.
Last time I buy something from ASUS, really, it was a dreadful experience.

Yes, it is perfectly possible to get a fully functional, faultless pad.
There's a few production lines that are flawed. Frustratingly, those are the stocks the 'big low-priced stores' seem to have. (Bestbuy, amazon, etc.) Which means the rest of us have to keep hearing 'they're all bad!' when in fact they're not. If you get a bad one three times at the same store, GET A DIFFERENT PRODUCTION NUMBER. It's not that hard.
Silly people, wanting the cheapest price possible and then complaining the stock is flawed. Well duh, where'd you think the low price comes from?
Return it, it should charge it when it gets below 70%. Get your money back and buy it somewhere else. (And don't take any of this personal, I'm just sick and tired of all those cheapskates whining about bad products when they paid 30% of what we who have a flawless one paid for it. )

ShadowLea said:
Yes, it is perfectly possible to get a fully functional, faultless pad.
There's a few production lines that are flawed. Frustratingly, those are the stocks the 'big low-priced stores' seem to have. (Bestbuy, amazon, etc.) Which means the rest of us have to keep hearing 'they're all bad!' when in fact they're not. If you get a bad one three times at the same store, GET A DIFFERENT PRODUCTION NUMBER. It's not that hard.
Silly people, wanting the cheapest price possible and then complaining the stock is flawed. Well duh, where'd you think the low price comes from?
Return it, it should charge it when it gets below 70%. Get your money back and buy it somewhere else. (And don't take any of this personal, I'm just sick and tired of all those cheapskates whining about bad products when they paid 30% of what we who have a flawless one paid for it. )
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Click to collapse
Nope, it's not coming from a "cheap" shop, not even online. It's from two separate vendors that have a good reputation. And getting a different production number is easy to say, you don't exactly get to unpack their stock
Though in fact, I've already unpacked a part of it, trying to find working parts... you can add one more fruitless attempt to those above. Thankfully the vendor does the exchange directly from the stock, if you go through ASUS process you can wait one month or more between each attempt (from my experience and friends').
No, there is no such thing as a "black market of lower-quality products", Amazon get their lower price from sheer quantities -- for example their games and books are cheaper than everywhere else, yet the content is the same. I never had any problem with their other products either.
Maybe you were lucky and a few others were, but in this occurrence it's definitely a poorly controlled (if not poorly built) product. 4 defects on 4 attempts in two different places, that speaks from itself.