Hi All
Been following the site for some time but never posted.
Brought a HTC One X and generally happy with it, obviously battery life is a problem but having a cable in my laptop bag solves that usually.
The problem I've got are that my auto rotate doesn't work, I've looked on various websites and have found a guide that recommends rebooting to safe mode and then completing a G-sensor calibrate. This worked once or twice but now doesn't work at all. I've spoken to Three who I bought the phone through and they are willing to try and repair it but not replace it as I'm 5 days past the 28 day condition in their contract.
In addition to this I have a problem that I use the phone as my sat nav in the car. Using a car charger I'm unable to use Co-Pilot for long periods of time as the phone doesn't take seem to take enough charge and actually loses power while on charge.
This seems like a major thing to me and I'm wondering if anyone has had any experience in replacing their phone based on this. I used to own a Asus Transformer Prime which had an issue with the GPS and under uk law (this was found on the asus online blog) as it didn't fulfil what it was designed for I could get a full refund which I did.
To sum up:
Has anyone got a soloution to the auto rotate problem?
Has anyone replaced their phone with three AFTER the 28 day clause in the contract.
Look forward to any replies.
Thanks
Ian
If you bought it from AT&T you can just call the warranty replacement dept and have them send you a refurb. Or if you're not satisfied with that, you can send it to HTC and have them repair it under the 1 yr warranty.
Related
[Grrr lost message because of board login timeout]
Hi all,
I wonder if anyone else has had similar problems with their Rafael or has any suggestions...
I first got my Rafael (a stock O2 (UK) XDA Serra) back in February. At that time the battery was lasting about a day and a half between charges which was comparable with my previous Artemis (XDA Orbit). This is with my normal use.
About 6 weeks later the phone was needing recharged after about 5 hours of my normal use. The location I was using the phone hadn't changed, so this can't be put down to signal strength meaning the phone is using more power to compensate. My usage hadn't changed either, and I had not instaled any software that ran up the GPS in the background or anything that woudl cause extra drain.
One thing I did notice before I sent the phone back to O2 for repair was that occasionally I would take the phone from my pocket and the screen would be on, an app would have launched (like SMS or email or something) and the text entry area would be full of a repeated character. So the phone had obviously woken up from standby in my pocket.
The phone (and bettery) went back for repair and came back with a note saying that the fault had been found and repaired - unfortunately it didn't say what the fault was that had been found.
For a few weeks the phone seemed a bit better, but now about 3 weeks later it's doing it again.
Yesterday the phone was left in standby and not used at all. From full charge and just taken off the charger, the battery was dead within about 5 hours!
The waking up issue is a bit more than just inadvertantly touching the power button. I now have the phone in the supplied case/cover the other way around which protects the power button more meaning that I can't switch it on by accident. But sometimes I take the phone out and its on as before.
Even more odd is that sometimes if I pick the phone up of my desk by the sides (ie fingers nowhere near the power button) it switches on. And if I have used the phone and switch it back to standby and go to put the phone down, sometimes it wakes up again before I have managed to put it down...
A soft reset seesm to cure the waking up problem for a while, but after a few hours it seems to come back.
Obviously the phone waking up will cause extra battery drain, and that would mean the two are related or even the same problem. But does anyone have any idea what it could be and why a soft reset seems to sort the problem? Has anyone else seen this problem?
Obvisouly a battery life of just a few hours means this is not such a mobile device anymore!
Cheers,
FM
Update:
I sent the phone back for repair (to O2 UK) and they apparently found and fixed the fault.
When the phone came back it still seemed to have the same problem, but I tried it for about 6 weeks until I was absolutely convinced - it did!
So, back to o2 again, this time it was returned 'No Fault Found' - having done nothing to the phone.
So once again it was sent back, this time I was demanding a replacement handset as they were obviously unable to fix the fault.
A replacement handset turned up a week later. Note that this was not a new handset, but a refurb from the repair centre and it already had about 9 hours of calls on it and a dirty screen!
After putting all my apps and things back on the phone one at a time just in case it was a particular app causing the power on problem and the battery drain, the phone seemed absolutely fine - no switching itself on and battery life of a few days (estimated over two days). This was without the SIM card in though.
After 4 days when all my apps and things were back on I finally inserted the SIM and made my first call on the new handset...
...arrrggghhh....
This handset had a faulty speaker (earpiece, not handsfree loudspeaker)... sounding like a badly tuned analogue radio. Calls to a few numbers confirmed the handset at fault (the cracking started as soon as the speaker activated before the ringing tone started).
So after another heated call with o2 I eventually learned that they are no longer supplying the Serra (Raphael) and that my only option is repair again.
Oh no. Not going to happen. At this point I am 4 or 5 months into a new contract for which I paid for an upgrade to the Serra and have not yet had a new working handset. So I demand a replacement.
As they are no longer supplying the Serra, I have had to make do with an SE Xperia X1 (HTC made anyway, and just rebadged by Sony Ericsson), but in my opinion an inferior phone despite the widescreen.
The X1 has no accelerometer, no TV out, won't run Ton Tom Navigator 5 (of which I have a legit paid for copy), has a few supplied apps missing compared with the Raphael (RSS Hub, WorldCard Mobile - although they are available elsewhere incl links from these forums), and inferior remote control on the headphones (though better headphones, it must be said), and only a 3 row keyboard.
The loss of TF3D is no problem as I never used it anyway - I don't use the X1's 'Panels' either.
The X1 does seems to 'stick' a bit more often than the Serra did as well, but I'm managing to live with it so far - especially as I now have a battery which isn;t dead by 2pm each day!
-FM
P.S. O2 UK customer services were apalling. It was only after 3 months of grief that one day I eventually got to speak to decent people who genuinly seemed to want to help. One bloke (a supervisor!) I spoke to (called Nathan) was the most utterly rude and unhelpful tosspot I've had to deal with in a long time. Not only was he accusing me of 'trying it on' but he refused to even entertain the thought that I had received less than satisfactory service from O2. His superiors wil be receiving a letter very soon, when I eventually get this completely sorted - which it isn't quite yet.
So long story short I lost my phone a week ago, one with terrible gps I should add, I didn't get the standard 5 dollar a month insurance from the death star, the guy at the wireless place offered me some other option where you pay a hundred up front but the deductible was only fifty so I did it thank god.
The insurance was through protect cell. So i filed a claim and they two dayed me phone feddy ex new sim card all. So i activated the phone and what do you know it has constant, i mean extremely constant random shutdown, like every 20 minutes while the battery was over 50 percent. So i the insurance company back and what do you the had the cap on back order so instead of being able to over night me a phone I had to deal with random shutdowns for a few days.
So the new phone finally arrived today and so far no random shutdowns and I did a gps test today and it worked extremely better than ever before. Hopefully this continues. Because I did hear fresh phones are more apt to have a functionable gps.
So to everyone with some sort of issue I suggest using those one year manufacturers warranties until you get a completely functionable phone. I do understand that is a big hassle for most of us and we shouldn't have to do all that to get a working phone but imo its better then having a phone that is lacking in some of its functionability.
Now more testing on custom rom and I am all set, praying gps maintains cuz it's a dealbreaker for me
I got my replacement phone last week (random shutdowns). The replacement had 4 shutdowns in less than 24 hours, the phone I was replacing had 4 shutdowns in 2 months. Called and *****ed that the replacement was within the same IMEI range as the affected phones. They overnighted another phone without waiting for the first or second phone to be returned. Third phone is working fine so far. GPS on Andromeda 1.2 is awesome.
Yea my phone also falls into the random shutdown range sadly, but hey so did my first one and I hadnt had any problems with it. Curious do you have insurance through att or did you get your replacement through warranty?
Fortunately, I live within 25 miles of a AT&T Tech Center - right next to an AT&T Sales Store - and they always have the Cap in stock. I'm on my 4th one, due to hardware issues - all at 0 cost under warranty. They were nice enough to show me that the new phone would boot to recovery, lol.
Happily running Serendipity 5.12, and patiently awaiting Gingerbread.
Thanks to all the devs and members at xda forums for your tireless enthusiasm!
No insurance, all replaced under warranty.
well its day two and I'm now running andromeda, gps is decent but not spectacular. Scheming on an inspire now
Sent from my SGH-I897 using XDA Premium App
Held out since Dec 2010...replacement on the way
There are quite a few threads about the Captivate Shutdown issue, and actually there are a few with some good observations on how to potentially correct it, but ultimately it needs to be replaced
So, what have I tried:
1) Captivate Keep Alive: Works, but battery drain...and non solution.
2) Load Monitor: Works, not a huge battery drain...still, does not fix the underlying issue.
3) Contrary to what many have said, a custom rom/custom kernel does not fix the issue.
4) It does appear some have had success with cleaning battery terminals, and a few have stated Samsung replaced the battery terminals and it fixed the issue.
I called At&t today, 03/08/2011, they asked me for the IMEI code and what color the water damage indicators where (pink or white?). No water damage here, so white please.
They are doing an exchange by mail, since I do not live close to a repair center...I have 14-days to ship the original back. It was quick and to the point. The replacement is a "refurbished device" direct from the manufacturer. Fingers crossed that I do not experience this again on the replacement as others have.
Hope this helps someone sitting on the fence on whether or not to ship theirs back. Remember to unroot, unlag, and otherwise un-fun your phone before shipping back
Enigma
I always want to know how are HTC's service in other country.
As a Taiwanese I know service in my country is very important for
any minor or major company to be able to survive in Taiwanese market.
Few days ago I have drop my HTC onto the floor and the screen was damage (Still
working but there were black dot on the screen) and I have phone HTC and they
arrange someone to pick it up from me and that same day in the afternoon the
Service center phone me and told me the screen was damage due to dropping the
phone onto the floor (At this point I was thinking them going to charge me for
replacing the screen and I was ready to accept any fees which them offer me)
and once them have explain the problem them told me the phone will be fix and
delivery to me the next day and I should expect the phone to arrive before afternoon. I was wondering when will them told me about the price for fixing the screen and they seems like not bother mentioned it so I ask the caller. Their respond was it's ok, we not going to charge you anything as long as you are happy about our product and service and that is the most important part. After I hang up the phone I still not sure is this true or not.
At that moment after the phone arrive. I believe what the repair center told me and kept on thinking of all those year living in South Africa. Never have any company who act so fast and fix the problem so quick with out charging you anything.
So I just want to know how many people also find their service good and how many people think it's rubbish and also from which country as well.
i had to wait for my device for 4 weeks, also a screen replacement...hmm
The camera on my Desire died so I ended up having to send it to HTC.
I had it back within 2 weeks, which was pretty fast I thought.
Had the dreaded random reboot on my Desire. Sent it to the repair centre in UK. Returned within 7 days with a new Mobo. Excellent service.
Much faster to do yourself easy replacement.
denatwork said:
i had to wait for my device for 4 weeks, also a screen replacement...hmm
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i had my device for screen replacement done by 2 week in Singapore..
So I bought finally bought an ASUS Transformer 16GB and the keyboard dock last week. I wanted to see how the device functioned unrooted, so everything is still running as stock. Needless to say, I have loved every part of the device, but I have lately experienced an issue.
So far the issue seems to manifest under as either of two conditions. One condition is if I have the tablet disconnected from the dock then connect it to the dock, the tablet screen cuts off and is unresponsive. This doesn't occur every time I dock the tablet, but maybe 50%. The second issue is that sometimes when I have had the tablet docked and unused for an amount of time it will display also cuts out and is unresponsive.
For each condition I have had to hold the power button down for around 20-30 seconds in order for the tablet to reboot, which works both docked and not docked. Afterward the tablet seems to work fine in or out of the dock until either of the above conditions are met again.
I called ASUS tonight and they suggested that I return the device for RMA, but I don't want to rush into an RMA since the tablet and keyboard still have about 6 days left on a full refund from Best Buy. ASUS customer service, as crappy as they can be sometimes, said that if the issue persists they wouldn't be able to provide a refund at all, that much was expected. Also that they would only replace the unit with a refurbished unit instead of a new one.
I am heavily leaning towards simply taking the Tablet and Keyboard Dock back to Best Buy for a full refund, but I wanted to consult with this community first. I have searched some of the forums for issues similar to this, but only really saw the already addressed issue with the keyboard battery, which is different from my issue.
Has anyone else here experienced a similar issue with the tablet and keyboard dock before? Is there a solution for the issue that I am ignorant to? I am probably going to return both items to Best Buy on Monday, but if you guys (and gals) were in my position what would you do?
Definitely, positively, absolutely return it back to Bestbuy. It's a nightmare to deal with RMA, all the avoidable waiting for the very least, shipping fee, unfixed issues, being put on hold... I would avoid RMA in every possible way.
Without hesitation, get it back to Best Buy. Even if you didn't mind the stories of dreadful RMA reports, the fact that your 20 day old TF101 would be replaced by a refurbished unit should tell you to run away.
ikeny said:
Definitely, positively, absolutely return it back to Bestbuy. It's a nightmare to deal with RMA, all the avoidable waiting for the very least, shipping fee, unfixed issues, being put on hold... I would avoid RMA in every possible way.
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It should be said that my experiencing with RMA'ing my dock for the battery drain fix was as smooth as butter and very, very swift.
It does seem that most of the RMA issues are with Asus in the US, rather than elsewhere (e.g. the EU). Of course, that doesn't help you in the US, but I thought I'd put it out there.
Regards,
Dave
So, after spending 3 weeks not driving my car due to replacing fuel pumps, sending units, and numerous sensors, and thinking the car I borrowed from my mom was having issues with Bluetooth, it turned out the Bluetooth in my S8 Plus was completely toast. Would not turn on. Tried factory reset, the whole nine yards. So Samsung set up a repair, sent me a 2 day shipping label, and I sent it in on December 8th. I got the phone back on the 21st, almost 2 weeks after it was sent in. Nothing was fixed. The Bluetooth still wouldn't turn on. Somehow, when I signed up for the Samsung Care, it got cancelled, so not like I can get it serviced locally or swapped out. Samsung's attitude was, gee, we can send you an overnight UPS label. Sure, and with the holidays, you'll get it earliest next Wednesday, and I'll be without a phone until likely January 9th, earliest, to get it back. Samsung said they'd swap out the logic board, but my argument was, how stupid can you be that all you tested was the module for known good, but didn't actually see if it performed with the actual device? How do you send a unit back after 2 weeks that's no better than when you received it? They weren't willing to do anything to even offer a solution beyond a one day shipping label. I work as a manager for a company that does tech support for Apple, and this is the kind of run around I expect from Apple, not Samsung. I remember last year, iPhone 7's showing up on door steps with a piss yellow screen because quality control didn't catch it. I know of several DOA express replacements on iPhone 10's with $1250 holds on credit cards. I was cool with not having the phone for 2 weeks, I couldn't find anyone with an extra to borrow, but to be told to go another 2 or 3 weeks, over the holidays, without a phone, and trust you'll fix it right the second time is a bit much. Has anyone else had issues with the Bluetooth just not turning on, or having a repair with Samsung just go completely stupid?
chernabog88008 said:
So, after spending 3 weeks not driving my car due to replacing fuel pumps, sending units, and numerous sensors, and thinking the car I borrowed from my mom was having issues with Bluetooth, it turned out the Bluetooth in my S8 Plus was completely toast. Would not turn on. Tried factory reset, the whole nine yards. So Samsung set up a repair, sent me a 2 day shipping label, and I sent it in on December 8th. I got the phone back on the 21st, almost 2 weeks after it was sent in. Nothing was fixed. The Bluetooth still wouldn't turn on. Somehow, when I signed up for the Samsung Care, it got cancelled, so not like I can get it serviced locally or swapped out. Samsung's attitude was, gee, we can send you an overnight UPS label. Sure, and with the holidays, you'll get it earliest next Wednesday, and I'll be without a phone until likely January 9th, earliest, to get it back. Samsung said they'd swap out the logic board, but my argument was, how stupid can you be that all you tested was the module for known good, but didn't actually see if it performed with the actual device? How do you send a unit back after 2 weeks that's no better than when you received it? They weren't willing to do anything to even offer a solution beyond a one day shipping label. I work as a manager for a company that does tech support for Apple, and this is the kind of run around I expect from Apple, not Samsung. I remember last year, iPhone 7's showing up on door steps with a piss yellow screen because quality control didn't catch it. I know of several DOA express replacements on iPhone 10's with $1250 holds on credit cards. I was cool with not having the phone for 2 weeks, I couldn't find anyone with an extra to borrow, but to be told to go another 2 or 3 weeks, over the holidays, without a phone, and trust you'll fix it right the second time is a bit much. Has anyone else had issues with the Bluetooth just not turning on, or having a repair with Samsung just go completely stupid?
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Sorry to hear that. I know you said you did a factory reset, but did you try installing new firmware via odin? If not, give it a shot. It's easy to do. I and many others have had issues that factory resets did not help, but re-installing firmware did.
nugzo said:
Sorry to hear that. I know you said you did a factory reset, but did you try installing new firmware via odin? If not, give it a shot. It's easy to do. I and many others have had issues that factory resets did not help, but re-installing firmware did.
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I actually did try to flash the firmware, didn't fix it either. There was something seriously bad with the device. Samsung Pay quit working at like Walmart and Dollar General, worked when it wanted, and also the video for USB C to HDMI quit as well. Major failure with the logic board.